[Resolved]  Reliance Big Tv — wrong amount

Address:West Delhi, Delhi

dear sir my Smart card no.[protected], last month my setup box, is damage, i change my box through company. box will warranty pried, some problem will come in my setup box. i call costumer care no . i registered complaint customer care .. but mechanic not comes in my home ......
so why company debit Rs. 175/ in my account. i request u plz refund . my amount in my account. . thanks ....
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Complaint marked as Resolved 
Verified Support
Apr 26, 2013
Reliance BigTV Customer Care's response
Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare
Verified Support
Apr 30, 2013
Reliance BigTV Customer Care's response
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care
Complaint comments 

Comments

Reliance Big TV — Big TV - incorrect offer

Big tv is really a fraud case. I took a subscription of 4990 and i came to know 2490 pack is active for me after 3 months. After many complaints, they close the complaints without any relevant information. Reliance started big TV to cheat people after reliance mobile. Nobody has responsibility towards customers in Reliance. Please don’t go for Big TV. Following are the complaint details

[protected] 86317208


86772754

[protected] incorrect offer -- vikram

[protected] incorrect offer -- safir


Following is the smart card number[protected]

Thanks,
Chaitanya

Reliance Big TV — incorrect offer

Big tv is really a fraud case. I took a subscription of 4990 and i came to know 2490 pack is active for me after 3 months. After many complaints, they close the complaints without any relevant information. Reliance started big TV to cheat people after reliance mobile. Nobody has responsibility towards customers in Reliance. Please don’t go for Big TV. My smart card number is[protected]
I too have been facing real issues with Reliance Bigtv. I am going to file the case before consumer form on thursday. I can guide you how get the compensation for your mental torture you undergo with them.

Thanks

G.V.MANALAN

Reliance Big TV — WRONG REGISTRATION OF ADDRESS

I purchased a ONIDA TV on OCT 09 with it RELIANCE BIG TV was free.I registered with reliance ,a serial no. of free coupon given by the shop.But after month on query customer care informed that you address is written as 338/S,bhatti-vihar,rajendra nagar(w),gorakhnath road,gorakhpur Patna but whereas Patna has wrongly added.till the date it is not installed even after no of complaints with senior officials
I too had a very bitter experience with the customer care centre. The Customer care centre which is taking request from the customer for new installation, upgradation of set box etc. does not know whether required stock available to execute these orders. They are blindly taking the request from the customers and asking them to credit the amount for the upgradation. I've lodged a request for HD upgradation on 6th April, but till today it is pending & no action has been taken...Could anyone suggest me a way out?? This Reliance Big TV literally cheating the customer.
Further to my earlier mail, I'd like to bring to the notice of forum that the help desk at Reliance Big TV, which seems to be the next higher step to the customer problems, has their unique way of justifying their delays..When I spoke to a lady at help desk today, she was telling the story that since March is the month for stock verification etc. we are not able to execute the orders, when I asked for cancellation of my request, she agreed but donot want to refund the amount which I credited in their account for the upgradation. This is totally unaccetable...

channel missing

we are not getting several channels on reliance bigtv since last 2 days.we are getting only star plus a fewhindi channels and only malayalam news channels.

Reliance Big TV not working since last one week.

Sir, I have got Reliance Big TV. Since last one week, it has stopped working due to some error. Please restart my BIG TV urgently. My big TV card No. is[protected]

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