Reliance Digital Complaints & Reviews

The reliance digital and icici bank offer emi in easy intallments on the icici cards....

But the real fact is the offer is not valid on ICICI BANK Gold credit card, which is not mentioned anywhere.

pls be aware of this trap..

I purchased a Voltas A/C from reliance digital Chennai. It was told that if I convert the amount into EMI there will be no extra deduction from the bank.But the bank deducted the amount initially the Reliance digital people used to pick up the phone to say it will returned in 3 to4 days now they are not picking up the phone also.

I purchased two Voltas split AC last Thursday 05th May 2011 from Reliance digital Ambi mall and were delivered on Friday. However, instalattion is not yet done as promised at the time of purchase. Reliance Digi were running an offer providing free installation but I discovered that only Voltas Technicians will install and not Reliance. Hence is the confusion and delay, as I called Reliance Didigta numerous times[protected], 4029161, 4029162 etc) but no response and action has been taken by the Store. Finally I called Voltas regional head and explained him the situation and he agreed to attend and get the ACs installed.
It is a shame that such big brands do not comply with what they offer. Till date I did not receive any response back from Reliance eventhough I dropped 3 e-mails at their ID, i.e. '[protected]@resq.in'.

My name : Shaik Elyas I have 3Big TV connections in my name whose smart card numbers are 1. Parent connection[protected] and child connection numbers are :[protected] and the other :[protected].......On 17th April 2011 at around 8.30 PM my TV screen displayed that I must charge my a/c with Rs411/-and my services were suspended.When I inquired on their toll free number they told me that my remaining balance is Rs36/- . I charged my a/c immediately with Rs425/- ONLINE using mt HDFC debit card. After a few minutes my service was resumed....i was happy

On 6th May 2011 around 08.30 PM my services were suspended.I called toll free number spoke to INNUMERABLE number of people (I have the record of names (may be fake) and the time when I spoke etc etc..)
Finally @3.45Pm on 7th MAY when I spoke to one Mr Shariff (of retention department) I was told that there are some wrong deductions and he promised to set it right and gave me a service complaint Number as[protected] and also promised to resume my service within 10/15 mnts.
Though I did not get my service resumed within 10/15 mnts as promised by him,it was resumed at 6.55Pm. This happened after speaking to Praveen (5.15PM);some x (6.22PM)and Rubina (6.28PM)
On 9th May 2011 around 12.30PM my service got suspended once again,I spoke to Dhanya @1.30PM & I narrated the entire story (which I have to do patiently every time I call them......disgusting . V disgusting). She transfered my call to Chandra Mohan around (1.42PM) of retention department who told me (of course after narrating entire story once again) that there is a wrong deduction of 149/- from my a/cAnd promised to set it right and also gave me another service complaint number viz[protected].
In the mean time I had received a msg on my registered mobile [protected] saying that my case has been resolved to my satisfaction and to astonishment I received a call from Mumbai service center of Big Tv (tel No : [protected] asking me to give my feed back on their service. She (person who called) gave me 5 options and I chose the 5th option which was "extremely dissatisfied" Also told her that my service is under suspension at the moment.
I once again called toll free nuber and spoke to a lady @4.50PM who refused to identify (however I requested) and she was responding so irresponsibly,I requested her to transfer my call to either retention department or some other person. After struggling at least for 25/30 mnts she finally transfered my call to one who identified himself as Rajesh who wanted to avoid me saying that his system is slow. After talking to him for more than 20 mnts I found that this man is simply wasting my time I myself disconnected the line when he suggested to lodge my complaint on consumer care website. I had got exhausted.I disconnected the line.I did not contacted them on 10th May 2011with the hope that my second service complaint number will take care of.
On 11th May @ 10.12PM I once again called toll free number spoke to one Vijay and narrated my story as usual he said he will transfer my call to retention department but he had put me on hold for nearly 25 mnts making me to listen to BBM (Bhooth Bunglow Music). I myself had to dis connect the line once again called the toll free number. LUCKILY the same Vijay came online. he apologized and transfered my call to one Mr Praveen (10.32PM) After narrating my story as usual finally he gave another service complaint number as[protected] saying the previous numbers are closed and promised that the channels will be resumed within 15mnts
Waited for nearly 25 mnts as the service was not resumed I called once again(To be lucky for the second time) the same Vijay came on line and transfered the call to Srinivas of retention department who convinced me that resuming channels is not in his hands and confirmed that the service complaint number[protected] is registered and case will be resolved soon (11.40PM). I got exhausted went to sleep.
On 12th May 2011- as I had some court work I could contact only at 11PM. One Ajit spoke ;said he will transfer the call made me to listen to BBM for nearly 50 mnts. Disconnected and called once again ;at 11.52 one Raj spoke;said he will transfer the call and put me on BBM;No response so disconnected and called once again one Suresh came online (12.03PM)he also put me on BBM and disappeared. Once again called and spoke Ayaz(12.14PM)He said seniors are not available asked me to call in the day time
On my smart card number[protected] I have Bronze + telugu which works out to 152 + 0 (as one regional channel is free) ; On my[protected] I have Bronze + sports special - 76 +55 =131 ; and on my
[protected] I have Bronze + Malayalam + sports special = 76 +33+55 =164 Total rental value for 30 days works out to 447/- which is 14.90 per day to be deducted. My recharge on 17th April was 425/- (as per the msg on tv screen I had to charge with 411/- which means I had a credit balance of 36/- as on that date (17th May). 425 +36 = 461 should have covered at least 31 days (as my daily deduction is 14.90). Why did you suspend my account on 19 th day. This is not the first time it has happened earlier also it happened like this You had deducted more than 400/- but you refunded only 278/-this wrong deduction amounts to stealing of my money. Now you tell me whether you are resolving my case properly or should I withdraw to avail your services?

sir iam (K. Naveen Kumar) present iam working in (gangavaram port limited) in Visakhapatnam . i ordered one mobile phone by seeing advertisement in news paper (saskshi) ( 21-april-2011),phone model N5800i, i received parcel at 29- april-2011, but in that i did not receive the mobile battery, after i call that person first two times they attend my call,after they says we don't send what u can do, they are taking like that. but after they are not attend my phone. please take necessary action, and book the case to that company name, i can give u the full support from my side
my no- +91-[protected]
my mail id- [protected]@yahoo.com
the details iam giving u

reference no-[protected]
order no-[protected]
courier-blue dart AWB in visakapatnam, gajuwaka.auto nagar,
bigadda mobile no-[protected]- in mumbai

Hi,
I have given a HP Compaq laptop Model number CQ45-205AU, for repairing in Reliance Digital Inorbit Mall as the laptop was not getting charged. The cause of the product malfunctioning was diagnosed by the technician when deposited on May 3, 2011 and was found to have problem with the charging jack.
On Thursday the 5th of May, received a call from Mr. Sai who took the laptop for repair, and was communicated an amount of Rs.3500 for the repair. Bargained to Rs 3000 and was agreed by him.
On Friday the 6th of May morning, called him and asked him not to repair it as he said there is a problem with the mother board so asked him to return the laptop. He said the laptop would be returned on the 9th of May. The laptop was not returned on the 9th. Instead received a message from Sai in the evening, that he has sent someone to get a part for the laptop and it would be ready by the 10th of May.
Immediately called him up and wanted to know why the laptop is getting repaired despite of asking him to return it. He replied, the laptop has already been repaired and the mother board has also been replaced. Informed him that cannot afford to pay Rs 3000 as it could be repaired from outside at just Rs 1500. Sai agreed on it and promised to hand over the laptop in working condition on the May 10th for Rs 1500. When went to collect the laptop, it wasn’t repaired. And was told that it was repaired but since we did not agree to pay Rs 3000, they have replaced the new mother board with the old one.
I am lodging a complaint against Sai, for having replaced the mother board of my laptop without my conscience and also for making false promises. He too, misbehaved with me on phone when called him to get things clarified.

Hello,
This complaint is against shopping site www.shop.bigadda.com which is a part of Reliance Big Entertainment Pt. Ltd., These people are playing with innocent people and thier harder money. One day i recieved a message for buying and BLackberry Cure-8320 which has the Mrp of Rs.17990/- and they were offering it in just Rs.7799/- i responded that message and a very next day when i recieved a responded call, my first question was that "Why u people are offering it in very cheapest rate?" the answer was that we have bulk of blackberry phone as we have recently done a tie up with blackberry and taken a stock of it in very reasonable rate.
I had a doubt in back of my mind that there must be something wrong.. And when the product got delieved at my place i found one chinese phone inside the box with blackberry logo as i am a blackberry user from last three year and obviously quiet familier with the Brand thatswhy catched them write away and returned it back with no payment and no courier charge..

SO! BEWARE PEOPLE for these type of social sites who offer lot of discount with the fake product delievery....
Be Concious while ordering the product over the phone with the below points:
1. Mention in the call that you recieve the product only when you find it genuine.
2. Take the full brief of their product.
3. check about the company across internet about the complaints against the company and like that.
4. Cross check with the original brand by calling in their customer care whether this thing would be possible or not.


Be yourself Aware with these type of FRAUD COMPANIES...

With Regards

I had purchased window AC from Reliance Digital located at ambience mall gurgaon on 1st may 2011 ( ORDER Number-[protected]) and as per verbal commitment by them they assured me that AC will definetly be installed on or before 3 may evening. But till 3rd may evening i did not received any call then after i called again to them they said to me that sorry sir we have no time to install AC as per our commitment. Now we can assure you that we can install on 4 may. on 4th may i received message our technician will contact you shortly.
Then in evening i called again then they told today also we have no time, we will install tomarrow. i had taken already 2 day leave from company for AC installtaion. Now till 5th evening 5:35 PM they had not installed any AC and now they are saying they will install on 6th May 2011.

I want legel action against them as i got too much mental harrashment from them and i had called them atlest 50 calls till now, they must pay for this much mental tension and calls i made and my time wasted in this follow up.

Abhishek Gaur
[protected]
423, 2nd floor,
Sector-102A,

Gurgaon

I had bought two Panasonic split ACs from Reliance Digital in Ambience Mall, Vasant Kunj in the end of March 2011.
I was given two resQ Care Plan booklets for this purchase.
Looking at the impressive coupons inside, I booked for a Window AC service with the Gurgaon, Ambience Mall service center ( Tel.[protected] on 26th April, 2011. The job No., I was told was [protected] and that the service engineer would turn up in 24 hours. After waiting for the engineer for two days, I called several times but the phones were never picked up. I gave up and made alternative arrangement for the service. To my surprise, yesterday (3rd May, 2011), that is after 7 days (!!!) I got a telephone call from Reliance Service asking if the job has been done!

Prof. M.Deb
[protected]

I bought home Thetre YHT292 from Reliance Digital Axis Mall on 3rd Apr. The production was delivered to me on 6th Apr’11. Engineers from reliance came for installation on 7th Apr’11, the person was not familiar with the model and he took 3 days to install the same, and during installation set became dead.

I requested reliance to either replace the home theater system or issue a credit note as I have not used the system at all. But all the persons I have been talking (CSR, Service head, store head etc) from the store was telling me that it’s up to Yamaha, whether they will replace or fix it, Reliance can’t do anything about it. If Yamaha agrees to replace then only Reliance can replace it, otherwise they will repair it.

Since then I have been following up with all these people for almost 3 weeks and finally the set was replaced on 29th May. This time Engineers from Yamaha came for installation on 30th May evening. After that the home theatre ran for half an hour and again it became dead on the very same day. The same thing happened with previous system. I called reliance service on Sunday, 30th Apr’11 and log complaint about it.

Since then no call nothing, even though I followed up couple of times.

I don't know if anybody from this Reliance AXIS mall store, including CSR, at all care about customer satisfaction.

I really having my worst experience so far with Reliance where I thought will get the very special care, as I had lots of respect for Reliance as a brand. But now I regret why I have bought it from Reliance.

I am a frustrated customer who did mistake and purchased a Samsung refrigerator from Reliance Digital (Shipra Mall, Ghaziabad) on 1st May, 2011. I am still waiting for the Fridge and hope they will deliver it today. Before buying refrigerator, I asked them if they can deliver it on same day and they replied with surety. They told that it would be delivered by 6 PM. That night I waited till 11 PM. Nothing happened. The worst part is either they don't pick their phone OR keep it busy. I tried redialing both of their numbers[protected] &6489324) for hours and couldn't contact them. On 2nd May, I waited for whole day and keep trying their number. I got their another number from somewhere from internet[protected] and spoke to a person who told me that he was from Rel. Digital but he can't help. He told me that he is in security and that is different number. He told me not to call on that number. I asked him to provide me any elscalation contact number or manager mobile number but advised me to speak to Customer Helpdesk on same[protected] number. In evening I was able to speak to a person who assured me that Refrigerator would be delivered by evening of 2nd May. He also given me ware house number and asked me to contact to ware house for delivery of my Refrigerator. Now, Do you expect a customer to follow up here and their to get delivery of their goods?? Pathetic and worst is the ware house guys attitude. Ware house guys says their manager has gone to Hyderabad and no one is in charge and they can't deliver on same day. He told me if I can arrange any vehicle or Rickshaw, I can pick it up from ware house. That's pathetic!!
Today is 3rd day (3rd of May, 2011) I am still trying to contact them. I regret my decision to purchase it from them. Better if I would have purchased it directly from Samsung Store. I am submitting this complaint so that they improve their service, attitude, they should take ownership. No one called and no one interested to update me the status. It looks like a Sarkari Company. The team lead in sales doing false commitments and just trying to sell their products.
My Order No. [protected]

I have not received my PF no. MH/KAN/210899/80, I had applied for my pf withdrawal on June 2010.

My company officials says that my document has been forwarded to PF office (Kandiwali, Mumbai) on summited 10 feb 2011 and I have been provided acknowledgement for the same.

Now I am trying to reach kandiwali branch for more than 2-3 months thru there landline no 28692604/28695275 but nobody picked up the phone & and a lot of time I get response “not reachable due to faulty line”, moreover that I have sent mails and many reminders to their email sro.[protected]@epfindia.gov.in and acc.[protected]@epfindia.gov.in. but I didn’t get any response.

I have purchased AC before 4 week, and installation is done after 1 week and from that day my AC Remote is not working i have complaint 2 or 3 time then after 4 days i have received call from reliance digital they are saying that "My Engineer will go and check your AC fault". A person has come and has collect My AC Remote and now today after 6 days, still i did not get my AC Remote....



I AM NOT SATISFIED FROM RELIANCE DEGITAL. AND I PROMISED THAT IT IS MY LAST SERVICE FROM RELIANCE DEGITAL.

We are about to purchase few IT Accessiores. Requested Mr. Anjani kumar Raja, Jr. Sales Associate to help in this regard. But Mr. Joshi Khan Pattan, Department Manager denyed to give Quotation as they don't have policy of giving quotations to IT Accessories
I contacted Mr. Sesha Sudhir Pyaraka, Store Manager of Vijayawada Reliance Digital solved my problem and Helped to get Quoation
We never expected this kind of pathetic and attitude behaviour in Reliance
Better to train your team with normal behaviour and make them learn how to intreact with customers

VERY POOR SERVICE
NEVER EVER BUY ANY PRODUCTS FROM RELIANCE AS THEY ARE THE DUMPING GROUND FOR ALL BELOW QUALITY PRODUCTS. NEVER BUY THEIR PROMOTIONAL OR SALE PRODUCT. THEY ARE JUST DISCARDING EXPIRED PRODUCTS ON GULLIBLE CUSTOMERS

THEIR AFTER SALES IS EVEN MORE WONDERFUL. NO FOLLOWUP, NO FEEDBACK AND NO COURTESY

Sir,
1. I wanted to purchase one LED TV and went to Reliance digital at ambience Mall gurgaon on 25 Mar 11 . I was shown a 47 " LED TV costing Rs 2,00,000. The show room was offering a concession of Rs Rs 60,000 as 'Cricket Feaver Offer along with following frebies:
(a) Blueray player
(b) Data cable
(c) Blueray disc of three movies
(d Installation Kit
2. On 26 Mar 11 I saw a big advertisement in the Times of India that RELINCE DIGITAL is giving flat 50% concession on different TVs.I rushed to the show room and paid for the TV at 50% of the cricket feaver offer. The item was delevered to residence but without the freebies. Even the installation kit for hanging the TV was not supplied though forms part of the supply kit.
3. I contacted the show room on telephone and later personally but they refused to accept the complaint. The case was referred to M/S L G but they also expressed their inability and did not accept the complaint stating that it is matter between you and reliance digital.
4. I am helpless. Kindly intervene and get the freebies ang hanging kit.Letter of complaint and original bill, invoice etc are held with me and will be produded on your responce.

Reliance Digital had a scheme during the cricket world cup that they would provide gift vouchers amounting to the scratch card amount for every match India wins during and after the quarter finals. I had bought a refreigerator worth Rs.35000 and now that India has won the world cup, they owe me the gift vouchers but they do not seem to intend to do this. They have been dodging me everytime I call them and they always ask to come the next week. The do not allow to speak to their managers (Mr. Atif had called from the so called ResQ team) saying they are either on leave or out of country or some excuse. They are literally taking the customers for a ride and show no signs of any commitment on the schemes by which they sold the refrigerator. Can someone look into this and save us from agony from these cheats and give us the desired dues?

Hello Authorities,

This mail is in regards to the Whirlpool Whitegic 700h washing machine purchased at Reliance outlet located at Inorbit Mall, Madhapur, Hyderabad in the month of November.
Since day one we have been experiencing problems with the machine and till date the problem is not rectified. We have multiple issues with the machine, the quality of the product is the worst which we have got.

And also the store managers and supervisors have been giving irrelevant and stupid answers to rectify the problems. They send the technicicans each time we face a problem and assure us that the problem would not be repeated but after a week or so we again experience the same problem.

So far we have contacted the following managers/ technicians from the outlet.

Managers:
Ganesh :[protected]: Has been contacted multiple times from the month of Jan regarding the same issue for past two to three months and he assured that he would get the machine replaced if we get the same problem. When we tried to contact him again in April for the same problem, there is absolute no response from his end and also he is reluctant to share his mobile number with us.
Hari : [protected] - Just listened to the problem and sent Shiva to resolve but nothing happened after and even the machine is not working till date. Responded after 'n' number of calls.
Srikanth - [protected] - No prompt response either from him. Its very frustating and irritating to repeat the whole story to each and every person each time we get the problem and they act as if they give the quality service.

Techncians:

Rasool - Came twice for the same issue - replaced the LCD once but still the problem was repeated after 15 days.
Shiva - Came 4 times for the same issue.

We hope to get a response from responsible authorities after reading this email.

We can be contacted at [protected].

Thanks & Regards,

Sridhar Motha

I had purchased a ceiling fan - Usha Stella from Reliance Digital (ISCON Mall, SG Road, Ahmedabad) on March 30, 2011. When I got it installed at home on April 2, 2011 by a qualified electrician it was found that it was a defective piece. It did not start on its own when switched on, it was to be given a push (blades). Even after that its speed was very low. I telephoned Reliance service centre on the phone number given on the bill. They told me to contact the Reliance Digital Store from where it was purchased. On contacting the store they asked me to contact the service centre. When i told that it has already been done i was told to bring the fan to their store and they will try to get it REPAIRED. When i said, after selling a new pc.which is defective at the time of sale you must replace it. they did not listen.
On asking for Manager I was told he comes only after 12.30 pm. On insisting that i wanted to talk to him at earliest when he came to office , my mobile number name,were noted. Not hearing from them for a long time i telephoned 4-5 times again at different intervals. Every time i was given a different excuse -he is in a meeting (what meeting at a consumer store?), he is busy, not available, etc. He never talked to me.
SO MUCH FOR CUSTOMERS/CONSUMERS ON WHOM THEY RELY FOR EARNINGS. I feel cheated. I REQUEST ALL CONSUMERS NEVER TO VISIT ANY RELIANCE STORES. THEY APPEAR TO BE CHEATS, NOT BOTHERING ABOUT CUSTOMERS, THEIR GRIEVANCES, ETC.

I purchaged USHA electrical rice cooker 2 months back from Relience digital ,Banjara hills,Hyderabad.two days later i found that cooker is not working.I informed and returned that product for service to the store.After 20 days they returned the product with out repairing at all.When i asked the store regarding the same they are not giving proper reply.till now my product did not get repaired.Can you please suggest what to do.My contact number is [protected].