[Resolved]  Reliance Broadband — Broadband not install till one months from booking

reliancebroadband — not giveing service &no response by staff

my internet is not running from last 15 days i had complaint this many times they provide me complaint no.s but not giving response afterward there staff will not coperate when i registered complaint personlly in their local office.i complaint to mr.vaivabh, mr.suraj singh, mr.prajesh viskarma, mr.prasant etc many more theses all persons says that they solve my problem with in 24 hours but not giving response afterward.

speed is 100 % O K BUT THERE IS NO COMUNICATION BETWEEN BILLING PERSONS AND CUSTOMER. AND ALSO SEE NO RESPONSBILLITY FROM TECHNITIANES AND RELIANCE STAFF TO SOLVE CUSTEMER PROBLEMS.

verma — Broadband

I am a BSNL Landline & BroadBand Customer.
My Landline No. is 2381255.
I would like to share many problem with BSNL Service.
My broadband connection is not working properly for the last15 days.
My connection is getting disconnected every two minutes frequently
Please check my complaint

Reliance Broadband — No Acknowledgement for Payment

Reliance Broadband payment acknowledgment bills not provided.

Reliance Broadband — No Installation Till Date After Assuring to install Within a Days Time

Dear Sir

We have taken a Broad Band Connection with Reliance Communications in the name of Nidhi Dhakad and paid the deposit on 18 Apr 09 vide ICICI Cheque no 558786.

The filled form were given along with cheque with the commitment that installation would happen with in a days time.

Till today installation has not happenned and the person concerned always makes commitment but it never gets fulfilled

We seek compensation for mental harrassment for the same.

Himanshu
[protected]

my user id no[protected] regularly facing problem in use, several time complaint made but no permanent solution, request you to needful so i can use un interapted service.THANKING YOU

Sir, Ankit Khurana reside at MALVIYA NAGAR, Jaipur, Rajasthan applied a broad band connection on 20th june 2009 at your relliance communication, orbit mall, second floor, ajmer road, jaipur office.One of your executive name PREETI RAO came to my house along with new connection form and took all the legal documents, signed form and 500 Rs. cheque (PNB Malivya Nagar Branch) with her on 20th June 2009. & promised me that i 'll get connection in 4-5 Days. Now more than one month has been passed and nor she is responding to me neither she is picking my calls. When i directly connected her in her office seat than she introduced me to the ASM, named VIJAY SINGH. and he commited to gave me the connection in 2 days. but he is also on the Preeti's path. He is not responding me and not picking my calls. When ever i called him from different numbers, he picked and talks very rudely. i am also asking for Subcription ID but he is not giving it to me. I have also complained to his Seniours named- ANAND VERMA ([protected]), AKSHAT SAXENA ([protected]), DILIP[protected]. I ALSO COMPLAINED IN THE CUSTOMER CARE but they all are helpless.

Now its my last mail to you. if i will not get any response from your side than i have to reach to the CONSUMER COURT. I HAVE ALL THE PROOF REGARDING MY COMPLAINS AND HARESSMENT.

Waiting from your side.
Executive names:
PREETI RAO - [protected]
VIJAY SINGH - [protected]


From
ANKIT KHURANA
Mob.- [protected],[protected]

I am agree with you as they have taken money from us on[protected]Rajdeep Pareek) and told us that they (Reliance ) will install broadband connection by end of 21st Aug 2009. But no connection installed. After my complaints they have hand over my case to Mahesh Agarwal on 23rd aug 2009 who told us that he will install mys broadband connection within one week. But no connection installed at my address. When I have speak with Mahesh he told me that wire has been installed and reliance broadband will deliever username and password on 30 aug 2009. But no User Id and password given. When I contact Mahesh again he didnot pick my call whole day. I have called to their business manager Girija Kumar Jha he on 9-1-2009 he told that he will be able to reply by 2-9-2009 and tell me the whole status by 9:30. But he did not make any call to us and when we make call to him he has just cut our call, we have make call 5-6 times again in next 2 hour but the response was the same. At 1:00 o'clock we went again to orbit mall, reliance broadband office ask about status he told that girijakumar Jha told me that he will make me call in 2 minutes. We have waited over there office for another 1 hour Talk to other person Salim, Anand Verma, Mukesh, Security guard but no response came. We dont no know whether they are installing our broadband connection or not. Even they have taken our money. Is Reliance is hire such kind of employee who is making his customer so fool. Really Reliance Broadband should be shame on this kind of process. If They can not provide service then why thery are taking money from clients. I have a loss of 5 lakh in between this time, and mentally harassment is other part. I want to ask this Question from Anil Ambani and Mukesh Ambani, What they are doing? Is Reliance has hired corrupted person in their depatments. Actually we are making wrong decision from our side that we believe Reliance communication is a good company, but the staff they have hired specially for Jaipur branch making them and their brand guilty. If the people like Girija Kumar Jha, Anand Verma, Mukesh, Rajdeep Pareek, Mahesh Agarwal and salim then let give chance to us young brigade.

Thanks
Naresh Sharma
[protected]

I have deposited 1650 rs for broadband connection more than 1 month ago but due to some reason no broadband connection provide to me, i have done lots of cal and mail for refundable of my deposited but no dd of my money provide to me. in 3 days i will registered a case on your company in police station and consumer court also.pls take effective step to solv my problem.
sales man govind meena phone no-[protected]



name-manoj kumar verma
address- 26-raiger basti, mansinghpura jaipur
mobile no-[protected]

Reliance Broadband — neither installed nor refunded my amount

Hi,

This is bujji (name changed) from bangalore. I had applied for the new broad band connection on 14th Sep. till now (nov 3) i had not get installed at my doorstep. Even before confirmation of existing point. After complaining this issue more than 20 times to CC executive none had given me feedback, even i had opted to refund my security deposit to them. this is also not done. My sincere advice to people not to opt for Reliance brand. they are kind of cheat.

Regards
Bujji

Reliance Broadband — not installed and no refund so far

Reliance have a very poor and worst service so plz try to give a good service like AIRTEL.

I seen the add in posters on my street for unlimited plan for Just Rs.499 then i contact that sales exective and booked the order on that same date[protected] and Paid by Cheque for Rs:500 on that same date and he informed me that in 4 days you will get ur connection, but so far i have not get the broadband connection when ever i contact them they are not all giving response for my calls, they are just telling me to wait and sometimes they give some other contacts number to call and check and then when i call to that given number they never picking my call at all one whole day i was trying for that number[protected], 83, 81) no response on calls they never pick their landlines,
its just like and makes customers angry, then i personally wisit their office their also no response most of the department employees are in leave so we have taken ur request and give u call back but still no calls and no connection and no response.

Yes Dear,
you are right that this company has big barand name but quality level is zero. Actuaaly at the time of signing CAF form they all become inocent and used to promise..."Sure aapne aaj form dala kal tak aapka verification ho jayega and parso connection...parso to mera last h."
Please people dont believe on Reliance Broadband Connection..i m also suffered from this.
Reprsentative promised me that connection will be established after 2 days...but as usual they are giving me silly explanations. Please say to Mr. Anil Ambani to close his company if he cant manage hs work and stop frauding with people.

Aman singh chauhan

Reliance Broadband (Wired line) — Non refund of money

I had applied for a Reliance Broadband (Wired-line) connection in August 2009, for which I paid a installation charges of Rs.500/- in advance (before the installation) to the sales person who came to discuss the broadband tariff plans that suit my requirements.

He handed me an acknowledgment receipt No. [protected] dated 07/08/2009, assuring me of a installation within 7 days. Even after a month of the payment, when the installation was not done, I registered repeated complaints with the Reliance Broadband customer care. No heed was ever paid to any of those complaints. No one in Reliance broadband (not even the sales representative to whom the advance installation payment was made) has bothered to answer my calls.

Later, I requested Reliance broadband to refund my money, as NO installation had been done in my premises. But even this was paid no heed to. The sales representative has been ignoring all my calls since.

Even today, 6 months later, there has been no response from them on the refund of my money (the money which was paid for installation of broadband hardware in my premises, and the installation which NEVER HAPPENED)...

This is a outright case of fraud and cheating. Reliance Broadband cannot dupe people with their claims (installation within 7 days) and cheat people by forfeiting money for which the services were never granted.

Kindly help me escalate the matter to the authorities who can help me get my money back and teach Reliance Broadband a lesson such that they never indulge in this kind of a fraud in future.

Thanks.

Regards,
Ritika

Reliance Broadband — Didnt refund my money

To whomsoever,

I applied for a Reliance broadband connection on the 24th of November 2009 and the agent promised me that the connection will be given in a maximum of 8 business days. Later someone contacted me for a verification and said I am eligible to get a connection. After this, I contacted the agent almost daily. He never answered my call and sent an SMS to contact his superior. When I got in touch with that person (after 20 days I was able to trace him), he said they will not be able to give the connection because there was some dispute for the company and a case has been registered. So I asked him to refund my amount. All this happened on 15 of December. He said I will get back my money in 1 month. It is already 2 months now and none of them got back to me. Please can you look into this.

The Reliance agent who collected my application was

Pramod Siri(other name Nagesh)
Contact number: [protected]

His Superior: [protected]

hi ...i[censored] required airtel broadband in jaipur call me :[protected] manish gupta

I Booked Reliance Internet Connection on Friday 19th of Feb. Mr. Shoab Reliance Sales man told me that sir you get this connection with in 2 days but till today 25th Feb. I donn't receive any responce his side. I have to done lots of call to him but every time he says sir i m comming but he not come...
RELIANCE IS WORST SERVICES PROVIDED...
THIS IS MY BIG MISTAKE I BOOKED THIS CONNECTION...

NEVER EVR USE RELIANCE, , , , , , , , , , , , , , , , , , , , , , , ,



they are crap... they to earn money not respect or receive customer...

I booked a commercial reliance broadband connection with a static on 10th of march and the sales person( Mukesh ) who took the documents with 500 Rs as installment gave a commitment to have this connection installed with a static IP on 15th March. On behalf of his commitment i made a commitment to my Client in UK to provide him with my Static IP address. This sales guy turned around on 15th and installed home plan(combo Plan) as a connection and advised to have a static IP by evening. After more than 20 calls on 15th, 16th and 17th to this sales guy, he replied that he will not be able to give me a static IP and i need to talk to customer care for this.

At this time i was frustrated with the service with which i was treated. I lost a client on this Static IP Issue which would cost me 1400 Euro.

Mr Mukesh ( the sales guy) came on Thursday 18th march with another person named as Jitendra Dwivedi(Corporate SE) and asked me to submit my documents again to get this resolved. I handed over the documents in 15 mins with a commitment done by Mr Jitendra to get this connection active with static IP on Tuesday 23rd

At this time i was taking a regular follow up from Mr Dwivedi . On Tuesday 23rd March he told me wait till Wednesday morning and the things will be sorted. Its now Wednesday evening and he told me that my connection will start on saturday.

This behavior of Reliance and their sales person have put me in such a mental stress to loose another client by Friday. I have started my business recently and bearing such loses is not in my will...

Please if anyone ...can help me to get this complain registered as a serious complaint and get me refunded...I will be very grateful...


and i promise that i will not even suggest anyone for RELIANCE ..

Rim broadband — connection not install

15 Days Before From My Account Money Id detect but still my connection is not install
daily i make call up to 20 times, but they r answering today sure ur connection is install.
plz. do needfull in my favour.

As per my application my details are as below.
1. CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MR TARIQUE SAYEED USMANI MR
4. Address (Customer Address) :DOOR NO 33/66 LATHU RAM STREET MOUNT ROAD
5. Alternate contact no. :[protected]
6. e-mail ID :[protected]@gmail.com
7. Services Opted :Landline and Broadband
8. Rate Plan: :WFLCC50FC and WICC300KB

Consumers have been facing a lot of fraud by reliance broadband department.
They accept money and dont provide installation.

Reliance broadband is by Anil Ambani.