Reliance Communications Complaints & Reviews

my no. is [protected] start before a week but std is not activate till date.


my complain no. is[protected].

The telemarketig of Reliance from their Pune Office repeatedly calling up in last 2 months time atleast once in 3 days & informing that my number has been selected for FREE CALLER tunes.

3 days back I received the call again & against FREE CALLER TUNE promised, the Reliance Mobile Telemarketing executive ACTIVATED my caller tune.

Today I received the SMS from reliance services that monthly charges will be Rs. 30 for next 30 days.

This is FRADULANT behaviour by Reliance Communications promising free services & then charging in the bill.

I request immediate ARREST of their MARKETING HEAD (put him in Jail and also Mr. Anil Ambani)under Fradulant practises & punish them immediately so that other customers are NOT suffered in future.

I'm a user of Reliance Smart GSM from 2 years.My No. is [protected].14th July at 9:13 pm I received a SMS form "TM-Congrats". The sms content is " You are a winer, your no.[protected] have been choosen for a $2500 cash price, call 0042 [protected], to claim ".After that I try to call customer care but I couldn't catch them form my number so I called form my son's no.([protected]).Customer care(apporx 10-10:30pm) usually said that they hadn't any information about that SMS.Then I just told him why you sited their if you hadn't given me any information, go to home and sleep...thats all. He just cut my phone.After that at 11:59pm I received another SMS form +500228 that "Success! phone marked as lost"and same SMS to my son's mobile.Then we see that our outgoing call is blocked.After that 15 july I called again to customer care they said that we requested to stop our outgoing calls for mobile lost.
What should I do now. please take a look to my request ...

DEAR SIR
WITH RESPECTFULLY I WANT TO SAY THAT I AM SUBSCRIBER OF [protected]. I HAVE SUBMITTED ALL NECESSARY DOCUMENT IN PROPER WAY. BUT I INFORM YOU WITH REGRET THAT MY SERVICES ARE RESUME SINCE 16 JUNE 2009. I TALKED YOUR CUSTOMER CELL STAFF jaipur. HIS BEHAVIOUR IS NOT GOOD. SO PLEASE TAKE NECESSARY ACTION IMMEDIATL'.
MY number
MOBILE [protected]

I have taken your broadband connection 15 days back after submitting the documents it took 7 days to install the connection.At the time of taking this connection i was committed by your sales executive that you get 1 year free Anti Virus but i am trying to activate this service since last 10 days through your websit on PC protect but it gives me an error saying customer ID does no exist which your really pathetic.After that i called up your customer care for help a girl name rakhi gave me a complaint number[protected]
and told me that the issue will be resolved in next 24hrs now its almost 4 days and nothing has happened.Today i again called your customer care executive and spoke to Mr rahul nair
he gave me the reason that I WOULD LIKE TO HELP YOU BUT I AM SORRY OUR SYSTEMS ARE DOWN which sounded really funny i asked to transfer the call to your manager then again he said systems are down and wont be able to transfer the call & would not be able to help you please call after sometime after which i asked him to taken down my number and give me a call back but he didi not agree that also. Now i am really feed up with this kind of services and i want to disconnect this line with immediate effect.Kindly get back to me in within next 4 hrs time orlse next complain will be launched to Consumer court.
regards.
Taher

i have already reliance data card but i am not Satisfy speed. also I don't want new reliance broadband+ usb data card purchase. so i want to exchange my reliance data card or plan into reliance broadband+.




thanks &regrds.
radhey shyam sharma
e-mail ID :[protected]@indiatimes.com
tel no.[protected]
mob- [protected]

GSM PLAN "PLATINUM-225" FROM RELIANCE TAKEN FOR CORPORATE 13 CONNECTIONS.FROM THE DAY 1 WE ARE UNABLE TO TALK WITHIN THE GROUP OF THESE 15 NUMBERS.WE HAVE TAKEN THIS PLAN ON THE ASSURANCE FROM YOUR MOBILE SUPPLIER"KRISHNA ENTERPRISES, 253A, SECOND FLOOR SHAHPUR JAT, NEW DELHI-110049" THAT CUG IS FREE WITH THIS PLAN.

WHILE TALKING OVER WITH EACH OTHER WE CAN NOT GET PROPER CONNECTIVITY AND CAN NOT HEAR CLEARLY THE VOICE OF OTHER USER WITH THE SAME SERIES.

OUR SERIES STARTS FROM [protected] TO [protected].wE CALLED UP YOUR SUPPLIER AND EXPLAINED THE DETAILS AND THEY TOLD US THAT THEY HAVE WRITTEN TO TECHNICAL DEPARTMENT AND REPLY IS WAITED.

MORE THAN 5 DAYS LAPSED BUT WE ARE NOT GETTING ANY POSITIVE RESPONSE.

WE NEED EARLY SOLUTION OR SURRENDER THE PLAN.

THANKS & BEST REGARDS

Respected Sir,
I am the user of Reliance mobile no.[protected](Delhi Region).I have took this prepaid life time connection in February 2009.Since I am out of station for 3 months from 8 april to 10 july, during this time i have not used this connection. When I was back in Delhi on 11th July, I have recharged my prepaid no.with 650(India Calling Card) in morning around 10:00a.m.I used this connection whole day but in night around 9:30.I got a message that "Sim Card Registration Failed".When I visited the nearest reliance web world they told me that no.has been terminated.And they also said that this is not a prepaid no., this is a postpaid no. Please help me sir. This is a absolute cheating.

Name:Deepak Prakash Singh.
Alternate Mob. NO.[protected]

I am a customer of reliance FWP(Post paid) connection vide phone no.[protected] with the telephone(LG) model no:LSP-340E.

I have been facing a problem with the phone set for past one month as its receiver piece is not working properly.To get the solution, I approached the reliance web world where my phone is mapped, they suggested me to go to LG service centre with a case id given by them.

When I approached LG Service centre they refused to repair the set as a reason of not availability of the required spare part
.

I am following up since last 1 1/2 months 2 get my fwp no [protected] converted from post paid to prepaid.

In the process i have paid outstanding amt 3 times bcos everytime there is some delay on yr part & some amt becomes outstanding. See details below.

Date Amount (Rs.) Mode of Payment



14-07-09 42 EBPP
09-07-09 360 Credit Card
06-06-09 35 Cash
02-06-09 500 Cash
02-05-09 468 Credit Card

Complaints have been lodged at webworlds several times & called up *222 various times. I am really fed up regarding this small issue. can u let me know this is how the customers are treated after u sell a connection???

Kindly confirm forward path immdtly.

regards
anuj miglani
[protected]

Dear brothers reliance is using their customers id proofs for illegal purpos like to keep high end usage subscribers unbarred
if you are a reliance subscriber and not using more than 100 rupees in 15 days reliance will bar you
Reliance is a very cheater company the above mentioned statement happened with mine and also with my friends
i've purchased a reliance gsm sim card but my experience with this card is really horrible the eaten my whole balance approximately 400 rupees and asked me kindly recharge your car to enjoy service" i was afraid by looking this horrible face of cheater in my dreams pinched me so i not recharged my account after 15 or 16 days they've barred my number and harrased me again than if you want to get your number again you have to resubmit yor ID photo again i've asked him what done with my previous ID and photo please return me back the same but the webworld said we can not give your ID photo back and if you want to your number reactivated than submit ID and photo again
i've suffered by high blood pressure strock after hearing it and i thrown the sim card on sellers shop and prayed to god that please destroy reliance as they destroyed my money and hurted me a lot
so my request is with all of my brothers and sisters kindly dont buy any reliance product and save yourself

I brought a reliance broadnet connection by name Smt. Shalini Tripathi and my Customer ID no.[protected] and phone no. is[protected]. i was promised 100 kbps surfing speed and F-Secure Antivirus package for a rental of Rs. 499 Combo PLAN connection by Mr. Nikhil Nagar ([protected]) and Mr. Gaurav Mishra S.E. of Reliance Broadband in Lucknow, But both of them were unable to provide Antivirus with this PLAN. This is Cheating and will not be tolerated.Why do you promise if you cant fullfill them? also in the pamphlets being distributed here in Lucknow is clearly mentioned -100 kbps speed, monthly rental 499, free calls 75, rate per pulse 1.10 and F-Secure Antivirus Package FREE.

hi, i m rajesh my data card no. is [protected]
I had requested reliance to repair data card but company refuse to repair data card and give suggestion to purchase new data card then i told to disconnect data card in the april 09 but they refuse to disconnect.

To my surprise next month they have sent me a bill for dues and again subsequent month i was informed that i need to pay the bill.

Every time i received the same type of calls from the customer care and i am tired of telling them that i already requisting to disconnect that connection

I have to bear the cost for no reason in fact i had paid all my dues at time i requested for disconnection.

my mob.no. is [protected].company has activatated caller tune on my mobile without my permission .balance has deducted also.please sould be return my balance .i want that never do this in future.i am mentally disturb due to this.there should be claim against company and punished.

my name is r rama manohar, i am interest to take an post paid connection so iam given my address proof and my shop visiting card with full details are given at nearest reliance web. but the c v verification department executives are nobody came to my shop and given to the report at office is THIS ADDRESS IS NOT FOUND OR NOT TRASED.I AM PAID 600/-RS TOWARDS CONNECTION. so please take nessessary action immediatley.

Dear Sir,

Reference to subject above, from last 2.5 months i am using a connection of reliance netconnect No. [protected] every month i have been charging by them for unused consumption which despite of my repeated communication with them over phone and by emails nothing has been done so far to rectify the same the necessary records of my communication is attached for your kind reference. Even for this month also they have repeated the same.

I therefore left with no option but to seek your kind help and advice in this matter ASAP as i am under tremendous pressure from the collection agency of reliance on every day basis for no fault of mine.

Pankaj Dutta Chowdhury
+[protected]

I had invested my hardcore money of 500 Rs/- as useless. I had paid 500 rs cash for new postpaid reliance connection on dated: and after 2 months later, they people had activated my new no :...
but this all had done on misleading me. previously on accepting, they had told me that within this plan you would charge 60 paise per minute on STD call charges but on activating my no. they are charging me exactly 1.50 rs per minute call charges. They people had
mislead and clearly cheat me on agreeing on their terms and plan which they had told me.
I am college student and earn my hardwork money through working on night shifts. I want you to consider my request seriously and want to take serious action on that people.
like me they have cheated so many other students and youngers. They have to pay for their false sins.

Please, I greatly request you to build serious action on them as soon as possible. I had proof of billing receipt for 500 Rs/- Cash. The detail information is given below for the company and more more details, contact me at [protected].
Hope for positive results from your side.

Name of Complainee : Sunil Kumar
New Contact No. (Given by Reliance) : [protected]

Address Information of Company
[protected][protected]--
Hinson IT Solutions (p) Ltd.
A-14, Okhla Industrial Area,
Phase-1, New Delhi-110020
Ph:[protected]
Date: 12 June, 09

To,
The Manager
Reliance ADAG
Chandigarh - North Region

This is with reference to a Reliance connection No. [protected], CAF No.[protected] which was at my office till 14-Jan-09.

The above said connection was terminated as per my request on 14-01-09 and I had paid all due amount till[protected]Amount Rs. 497/- as advised by web world executive on[protected] through cash on 14-01-09 and taken receipt for the same from your Reliance web world at Revolution Infocomm (588-L, Model Town), Ludhiana.

It was surprising for me when a monthly bill for the month of Feburary 2009 came to me through courier. I visited your web world along with this bill to make a complaint but they refused to help and behaved rudely with me and they did not give any satisfactory reply for the same.

I got shocked and feel humiliated when I receive a legal Notice from a company called “D.K.Singal & Associates” (on behalf of Reliance ADA group) on 11-06-09, bearing date 25-06-09. This notice is taking about some pending bill and also about the repeated reminders and calls from Reliance, whereas my phone was terminated on 14-01-09 paying all relevant due till date and no authorised personnel visited my address at any point of time.

Also, in repudiation of point 3 specified in legal notice, i personally visited Reliance Communication Zonal Office at Feroze Gandhi Mkt, Ludhiana on 06-Jun-09 and Reliance Co.'s Executive, Mr. Varun Verma also confirmed the negligence of concerned web world dealer and apolozised to me for negligence on part of Dealer after specking to dealer himself. But again despite of my repeated mails and calls to Mr. Varun nothing has been done for the resolution.

Moreover, Mr. Varun himself confirmed that this number was still operative and was being used by some unauthorised personnel with my address details without my information. This practice confirms that dealer is involved in scruplous activity of forging identity of its subscribers and issuing reliance connections without any identity proofs.


My main queries here are as under:
1. How come you sent bill to me for the month of February 2009 when phone was terminated on 14-01-09 ?
2. When I visited your web-world (your customer care at *333 always advice the customer to visit web-world for the clarification) why not they had settled the issue on the same day taking corrective step at backend? If they had done this I could be saved from all this trauma (for which I am not responsible at al)
3. How can i recieve legal notice for the connection about which i have already intimated the conflict as well as Reliance Co.'s executive has himself apolozised and confirmed about the negligence ?
4. Who is going to pay for my mental harassment and time cost I am spending on all these communications?

I would expect an early reply on the same along with an apology mail from the concern department.

Documents attached:
• Copy of bill and working made by an executive placed at Revolution Infocomm - Ludhiana, web world
• Copy of cash receipt made to web world as full and final payment towards closure of [protected]
• Copy of receipt for “Service Termination Request” Receipt No. 08-09/LDH 0126508

Sir, I am resident of 996/Sector 12/R.K.Puram, New Delhi. I purchased Nokia Mobile with Reliance Pre-paid connection in the month of February, 2009. My mobile number is [protected] The connectivity is so poor that, even if I call another mobile or landline in my house, I do not get the line. Similarly, if I call this new number from Landline or another mobile I do not get connected. I hear echo while talking and after 8 o clok in the night.. it is very difficult to call any number or receive any call.In spite of making complaint with the Reliance shop in Sector 8 R.K.Puram, till now, my problem is yet to be solved. I am patiently waiting all these days.


Kindly help me to get my problem rectified.


With regards,


Usha

Dear Sir/Madam,

This is to draw your attention towards service of Internet Broadband which I started from Dec-08.
I applied for WICF 800 plan where i used to get 300kbps speed along with monthly rental Rs 50 Landline connection.

In the month of March-09 I have surrendered my Landline connection for which they were charging me Rs.50/Month. After surrendering my line I need to Return Modem & Landline instrument which they have given. Non of them came to collect Instrument & modem and they charged me with one time charge for instrument i.e Rs. 1250+Service Tax. It was brought to the notice to the person who has installed connection at my place & he assured me that it will be leived off as soon it settled from ourside for which you need not worry and have to pay those money.

Soon another person came to my place on 8th May and said Sir, you are having WICF 800 Plan which has reduced its tariff with WICC 649 where you will be getting same 300 kbps speed along with Rs.150 Rental free call combo plan, where you just need to change tariff plan for which you need to give Rs. 500 Cheque along with old bill copy.

It was utter fraud done by Sales person insteed of changing tariff plan he registered me with new connection in same Billing Account number. I was registered with two broadband connection which was unknown to me till my new bill generation where I found almost with double bill.

Soon I Compaint to the senior of that sales person He made me to put request for termination of Rs. 800 Plan which was not in used on 27th May-09 with Request Id: 98883672. But it was not processed due to non payment of bill. Soon for termination they asked me to clear all dues which I not suppose to pay. But still I cleared with all dues. Now again they started harassing with retention team calling again & again and asking for request ids from 8th July-09 I have register my request to terminate my connection with two different request id :[protected] &[protected]

Still this people are wasting my time by calling and not processing my request for which they will charge me later.

Please look into the matter & took some strict measures.

I assure you I am having all evidence which can support you to take fair judgement.

Thank You

Please feel free to write on my id

Hardik Shah