Reliance Broadband — New DSL/Telephone connection
Reliance communication has offered new telephone/DSL connection in our area. I was contacted by the Reliance agents( I guess Sudhir etc. etc.) when they were putting lines multiple times. After there successive persuasion, I decided to get a connection from Reliance.
I have paid the initial and waiting for getting the DSL connection now three weeks and more over, the agent has stopped responding to my calls and would disconnect the call. I was initially promised it will not take more than a week.
Same reliance representative gave me ridiculous excuses everytime as they are working on increasing their signal strength to home and then some equipment is stolen etc. etc.
When I asked why Reliance cann't fix the problems quicker, the innovative answer was that our CEO, Mr Ambani doesn't know about it.
Does Reliance communication has any consistent corporate number fo followup?
I am being taken on a wild ride with one of the company which pretend to fastest growing company in India and the CEO ( more like a owner) running the company is the richest person of India and among the top in world. In summary, my request is that
1) I guess Mr Ambani cann't do much at small customers like me but atleast have employees that is responsive and who would try to find timely resolution than giving these lame excuses.
2) I should have been informed by Reliance representative ( sales guy) before hand during initialization of account ( payment etc) that it i going to take time ( more than three weeks). Moreover I was told that there are lots of customers in our neighborhood who have the connection. But suddendly an excuse that we don't have a signal strength to reach your house.
3) Moreover the input I am getting is that the Reliance Network goes down frequently which is very big no no for business which I bielieve one of the sharpest business man in India will understand. ( The MTNL connection worked well but could be little expensive for Rs 1000 for DSL)
I would appreciate any input regarding 2nd and 3rd point from above from the past or new customers or for that sake from the company input.
One small suggestion to Reliance is that if it has to gain business confidence and customer loyality, they should run as a responsible business to their customers as well other than just focus on the stock value only. Trying to improve on this could be one step forward.
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