Reliance Communications Complaints & Reviews

Sir,
I got a message which is (Your Munnabhai Pack is activated at Rs 30/30 days. Renewal on 14.10.09. To Unsubscribe send UNSUBSCRIBE to 53030 (toll free).
But I didn't apply for this pack & I didn't need this please tell me what I have to do to unsubscribe this pack. Please unsubscribe this pack and refund this money to my account.

Thanks.

Regards
Sveta

I have applied for broad band internet/phone connection of reliance at my address 4/615, vikas nagar, lucknow, up and paid rs.500/- through cheque no 264613 dated 4/6/09 of SBI, mahanagar lucknow to reliance company representative, he collected from my residence. representative & company assure me through phone that within 3 days equipment would be installed. after 20 days company told me, in your our ficibility is not available and we will take som more time otherwise you can cancel. my self informed to company pl make cancel this scheme and refund my advance money. next day one call was recd and relieance representative informed me your application is cancelled and we will despatch your money through cheque at your home address. I contact so many time to company office but Every time I get assurance that it will be returned but till date i have not recd my money. Reliance call itself India's No.1 Network and provides such a third class service. I am ashamed to use Reliance phone/broadband connection.

syed asad ali
[protected]

Hello,

I have given my all the documents and a cheque of Rs. 3500 on Thursday (10/09/2009). And till date my connection is not activated, Also I am trying to calling your persons and they are not ready to pick up my call. I have tried this number [protected] and your delhi office number[protected] and both numbers are ringing only. No one ready to pick up the call. If this kind of service you are going to provie then I am not interseted.

Please refund me my cheque and take away your device. Just useless service. I am asking your persons that when will be account activated, your person has told me that it will be activated on friday evening and today is monday. Also no one is ready to tell me the plan they are going to give me.

If my account is not activated today, then tomrrow I am not ready to use your service, kindly return my cheque to me or else I will go to the consumer court.

If you are not able to provide the service, why you are wasting others time.

I am a Reliance customer for the last six years having reliance mobile no.[protected]. on 6th of july 09 a representative (mr. Santosh Kumar, Mobile # [protected],[protected]) of reliance net connect came to my residence house no. 124 sector 4 for Rs.499 reliance net connect plan. I paid a sum of Rs. 500 through cheque no. 764949 dated 06.07.2009 which is already cleared from my A/c on dated 10.07.2009. after filling form photo & residence proof. He ensured me that he will provide me an instrument and Net connection will be start with in 3 or 4 days. But sorry to say that after regular followup with above mentioned representative no proper reply for net connection or refund is given by ur representative.now both mobile nos. are not working. so u r requested to please refund my cheque amout for net connection immediately and take strict action against santosh kumar who is cheating and misguiding your valuable customers and spoil the name of Reliance company

Dear Sir,

I have purchased RIL Net Broadband data card (Rs.3000/- for data card) from Reliance webworld. I am staying in Dombivli. I have taken a Rs.1200/- monthly plan. For the last 4-5 months i have never faced connectivity problem with Reliance. And now suddenly for the last 10 days i am not able to connect thru internet in HSD mode. I have made several complaints but no results. I have also shown the data card to Thane service center. The data card is working fine in Thane. The problem is in Dombivli only. After 11 days of continous followup and complaints also the problem still persists.

Now i want to discontinue with the service and i want my Rs.3000/- back which i have paid for data card. And reliance have refused to give the money back. Either they should solve the problem / give my money back.

Request you to kindly intervene in this regards

Yours truly,

S.Sunil
91-[protected]

I WORKD WITH RELIANCE COMMUNICATION FROM[protected] TO[protected] MY EMP CODE IS FWP-32833 I HAVE NOT RECIVED MY LAST SALARY AND FULL AND FINAL PAYMENT TILL DATE

PLZ EXPEDITE THE MATTER AND SEND THE FULL AND FINAL SALARY...

Hi All,

This is to inform that for people who dare to think to getting a broadband connection from the cheat company namley Reliance. My customer ID was[protected]. It all started when i wanted to get a broadband connection. I was staying in Jogupalya a few days ago where I paid 520 Rs for getting a Reliance Broadband connection to a vendor named Sathish. He informed me that the connection will be up in 7 working days. I was also told I would receive a verfication call from the customer care within two days. The customer care did called me up within two days. I was expecting the connection but to my dismay i didnt got any response for another 10 days. Finally after 14 days I recieved a call from the Reliance customer care stating that it is a welcome call. I informed that no installation was done yet. The customer care exceutive launched a complaint (Complaint #[protected]. The call was forwarded to techincal team and agian another compliant was launched.

I lost hope on getting the connection. finally after another four days when i was about to shift my place (murugeshpalya) a person from Reliance Broadband technical team came to resolve the complaint. He was baffled to see that there was no connection and already i have been registered as a User. After several phonecalls to his superiors. I was told i will get the connection in the new place. with so much going on i decide to withdraw the connection. I have informed to disconnect my connection (with no euipments). I hope the billing is not done for this hopeless connection. my installation charge 520 Rs is profit for reliance. If i happen to recieve a bill I will surey escalate the issue to consumer court and will sue them,

For all those out there I advice you not to opt for reliance broadband connection. I have choosen Airtel Broadband now. The service is good compared to sloppy Reliance broadband.

Manigandan

My Reliance CDMA mobile no is [protected].Iam paying a rental of 450 per month.Since June 30th 2009 Iam not getting coverage at my office.My office had 80 connection which they are forced to disconnect due to the network issue.I have registered three compliants with Reliance but they have closed all the three complaints without attending my issue.
My office address is
Binani Industries Ltd,
Mercantile Chambers,
Ground Floor,
12,J.N Heredia Marg,
Ballar Estate,
Mumbai 400001
land line no[protected]

on 4th sept,2009 i recieved the following mail in response to the registered complaint regarding the netconnect from reliance:

from [protected]@relianceada.com>
to vani sachdev <vani.[protected]@gmail.com>
date Fri, Sep 4, 2009 at 9:14 AM
subject RE:'ADAG=[protected]'Reference your mail
Dear Customer,

This is in reference to your mail regarding Reliance number [protected]. Please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 2 working days.

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Please note that we have made a note of the same and forwarded to our concerned department to take appropriate action.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Sandeep Chaturvedi
Customer Care
Reliance Communications



on further reminder on 7th sept, 2009 no action has yet been taken in concern of the complaint registered by me. the details of my complaint as mailed to reliance customer care is given below:

from vani sachdev <vani.[protected]@gmail.com>
to datacard.[protected]@relianceada.com,
netconnect.[protected]@relianceada.com,
Priority.[protected]@relianceada.com,
CCare.[protected]@relianceada.com,
[protected]@relianceada.com,
[protected]@rcom.co.in
date Fri, Sep 4, 2009 at 2:32 AM
subject data card no. - RZTCDC[protected] mobile no. - [protected]

i had purchased a data card no. RZTCDC[protected] along with the mobile no. [protected] by making a cash payment of Rs. 2692/- on 07/05/2008 and was assured good services by your executive at the reliance communication outlet at dwarka, new delhi. within the usage not exceeding 10 days i was dissatisfied by the assurance of the services and on my personal visit to the outlet i was suggested to get the connection converted to prepaid. the circumstances and the case may be made clear by the complaint ids 'RIL=[protected]' and Service Request ID 77231418.

now i wish to avail the new high speed Internet facility being provided by the company. on further enquiring about the same, the representative available at the reliance communication outlet refused to accept the data card for updating n compelled me to purchase the new device. i am shocked to know that the device available with me is a waste now n the company has no provision to update the old services given to the customers with the new available ones.

you are requested to to intervene the matter and get my device exchanged with the new improved high speed Internet device.

hope a favourable response.

vani sachdev
D/0 k k sachdev
[protected]/[protected]

Dear sir,
My name is Piyush vishal, n m currently staying in pune.
1. 3rd September – 4th September,2009
On 3th September,2009,I called reliance broad band customer survive centre on *355, n ordered one post paid broad band+ data card for me. At that time, I was told, I need to pay rs.3500 for the product, n at the same time, I agreed to pay the same amount. But, next day one sales person came to me n told me, that I required to pay Rs. 1500 more because m a student.At that I was not having the full amount therefore I only paid Rs 3500 n gave all necessary documents. That time, the sales person (reliance) told me, that tomorrow I will come n will receive the remaining amount. Tomorrow, I called him early morning n asked “bhaiya when r u coming I have money ready with me”.He replied, ‘If today I can’t come n so u have to come to give me the amount in Shivaji nagar, pune. I called him 2 to 3 times after that call but he didn’t receive my call. The same day means on 5th September, in the very evening, near about 6 to 7 pm, one other person came n received Rs. 1500 (remaining amount) from me n signed on the old receipt that he has received Rs 1500 (security money for the connection).

2. The next day, I called him to activate my connection but he didn’t receive any call, so at last I complained against him at reliance broad band number(*355) n asked the customer care representative, that when I will get my connection activated. They told me to wait for one day n as soon as the verification is completed, my connection will be activated.
3. The next day, near about 11pm one person came to me , n verified my all the documents, even he verified the I-card of my elder brother too, n told me in within 3-4 hours, I will activate ur connection. When more than 6 hours passed, I called the earlier sales person(Rajesh) 5- 10 times but he didn’t receive even my one call then after I caleed customer care, n asked when I will get my connection activated, they replied, the sales person (Reliance) to whom I have submitted my documents, has not uploaded my information on their site( even when 50 – 54 hours have already passed),so I have called him again on his number ([protected]) but even that time he had not picked up my call. So, at last when I got tired calling him, complained against him to customer care that he is not picking my call (complaint no:[protected].Then I also complained for my connection has not been activated ( complint no:[protected], but I was told to wait for 24 hours, the connection is activated within 24 hrs from the time of verification,( verification time:11pm,[protected].
4. After one day (24 hrs),On Tuesday 8th September, I again called customer care, they told me, that ur documents are till not submitted n ur verification information is till now has not been uploaded, so u will have to wait for one more day. And in evening of the day, one person called me from Pimpri, reliance web world n told me that the person who has delivered you the device, is not from any web world, he is a direct sales person who delivers goods after getting order from reliance customer care, U r in big trouble, because the person who has delivered the data card, does not reply to any one, they only sale n do not care about the customers.
5. On the Wednesday i.e., today morning , I was totally dispointed n however I again called Reliance broad band customer cell on *355, they told sir U will have to wait for another 24 hrs, because the information of verification is till not uploaded, or You can contact nearest reliance web world, they will definitely activate ur connection. Then, just after finishing my lecture, I left for pimpri web world, 6 kms away(without having my lunch).

6. LIMIT OF MISBEHAVIOUR :

Till 1:30 pm, I reached the web world, n contacted one reliance worker n explained my problem.
But, he didn’t understand my problem, n so refused to activate my connection, I was hungry n my temper was growing up as one by one I was being told lie n was being cheated. Then after, I again called customer care n explained my problem n then the customer care executive told me that he wants to talk with that employee n then I gave my cell to the reliance web world employee, then after that he told me that.” Sir, U please go we will activate ur connection in within half an hour, but I refused, told him I m here only n I will wait till my connection would not be activated. When, after half an hour, one lady came to the office, that employee explained her my problem, in place of solving my problem, she went to have her lunch. When, she came back I approached her, n explained my problem she told me to give my data card connection no:[protected] n to come after 6:30 pm. Then again I called customer care, explained the care executive about the behavior of their employee n then she told to hand over the phone to the employee who is misbehaving with me, I tried to give them my cell to them but they refused to receive the call, after that the customer care executive has filed one more complaint (complaint no: [protected] n told me if the employee of that web world is responding, then I need to go to other reliance web world which is situated in Aundh, pune. I left that place in 4:00pm (after 2 hours), I reached other web world near about 5:15 pm(till that I had taken a single food). But after, reaching there, the reliance employee again refused , n I called the customer care on *355 , they told me, “sir, if they are not activating ur connection, either u have to submit ur documentd again or u will have to go to Koreagaon park(reliance customer center).
……………………………………………………………………�...⇄
1. Sir. I am enclosing scan copy of receipt alongwith this letter.
2. As I got data card, n have paid the full money along with security money, this transaction has become an agreement n with the full consent of both parties involved in the transaction, the agreement has become a ‘contract’ under Indian contract act,1872. And , as time was the essence of the contract (they have broken the time limit given at the time of dealing), n as they have been frauding n cheating me n telling me lie from the first time, this agrrement has become voidable at the option of aggrieved party i.e., me(under provision of Indian contract act,1872). And therefore , I want to sue the sales person n reliance company for all my incurred expenses,time n disturbance n harassment what I felt.

Sales person name : Rajesh ([protected])
Name of the Employee who have misbehaved with me: Kiran n Pradip (pimpri- reliance web world)
Company name : Reliance communication
Product name: Reliance net connect broad band+
Name of aggrieved party: Piyush vishal([protected])
Nrusinha hostel, Indira college, waked,pune.

Dear Sir/Madam,

Myself Ashish Mishra from pune,I have applied for the rellaince broadband connection a month ago
these sales guys assured me to provide me connection within a 1 or 2 days and there is availability
of connection i ahve given all my documents to him after 2 days i tried to contact him but the sales guy was not responding to my call after a week they returned the document beacuse there is no availability of connection,after Few days a sales guy again contacted me and promise me to give a connection again i have submitted documents then after 2 days he also repeated the same thing
after harrassing so much i finally decided to contact there manager i ahve skip my office that day
i talk to their manager Mr Anil dalvi he assured me that he will let me know the status fo internet connection finally the manager also shows the same behaviour i tried to contact him he is not picking up the call

What action can i take agains these people
please let me know

Thanks
Ashish Msihra
[protected]

Reliance Broadband Frequent Disconnection + Worst Customer Care Service
Hi,

My Customer ID =[protected]

I am a member of Reliance Broadband Service for more then a year. I am having Frequent Disconnection problems with my connection from last 15 days.

I called Customer Care 20 times and registered almost 10 complints so far. I have even talked to Floor Manager 4 Times so far. My complaints is not solved yet. I asked them to transfer my call to someone above floor manager level but they said NO.

I am filed complaint 4days back still there is no response from their end.

They call you even before due date and ask to pay bills on time but when it comes to customer care, well they just don't care about their customers.

Is it private service or public service. we are not understanding their strategy.

Is there any way to reach high level officers at Reliance Broadband so that they can look in to my complaint?

Thank You,

By the way I DO NOT recommend Reliance Broadband. Please try some other company and save yourself time and money.

Thanks,
shashidhar sharma
hyderabad

To, PRESIDENT and CEO,
Reliance Communications,
Anil Dhirubhai Ambani Group

sir,
here with I would like to forward you some shocking facts about the Reliance Communication Customer Care .. And would like to tell you that, it's the worst ever I had such customer service experience.

Pls have a look my below conversation and you can come to know till what level they can frustrate customers..

My first ever complaining email is right into the bottom.. and above all are communication with your team with dates mentioned..


[protected][protected][protected][protected]
Savita,

Have you ever gone thro my complain ??? which i have written in long email at very first time ????

YOU OFFERING ME A WAIVER OF 220.60 RS/- !!!!!!!!!!!!!!!!!!!
CAN YOU PLS JUSTIFY THIS WAIVER AMOUNT ??? AND IN RETURN I WILL JUSTIFY FOR WHAT I AM DEMANDING..

I AM DEMANDING BECAUSE ALL RELIANCE CUSTOMER CARE PEOPLE WHOM I NAMED CHEATED ME FOR 12 DAYS AND I LOST LOT OF BUSINESS IN THOSE 12 DAYS DUE TO MY INTERNET WAS WORKING.. AND ABOVE ALL THEY FRUSTRATE ME SO MUCH BY TELLING ME LIE ALL THE TIME AND ALSO YOUR PROJECT LEADERS HAVE TALKED TO ME VERY RUDELY SOMETIMES INSPITE OF LISTENING MY COMPLAIN.

ANYWAYS, I AM NOT BEGGING FOR WAIVER , I AM DEMANDING A WAIVER WHICH SHOULD JUSTIFY MY BUSINESS LOSS.

ABOUT THE PHONE, IT SHOULD NOT STOP , AS I HAVE NOT GOT ANY BILLS FROM YOURSIDE .. AND I WILL NOT PAY TILL TIME I WON'T GET PROPER WAIVER.

AND IT'S BEEN 2 MONTHS , AND I AM FIGHTING FOR MY RIGHTS HERE AND YOU GIVING ME WAIVER OF 221 RS ???? AFTER WAITING FOR 2 MONTHS ????

TAKE THIS NOTE SERIUOSLY , ELSE I AM MOVING AHEAD WITH THIS TO HIGHER AUTHORITY AND OTHER NET BLOGS AND MEDIA..

WAITING FOR YOUR FASTEST REPLY NOW........

PRANAV BHATT

----- Original Message -----
From: [protected]@relianceada.com
To: Pranav K Bhatt (Pinnacle Technosys)
Sent: Tuesday, September 01, 2009 8:41 AM
Subject: RE:'ADAG=[protected]'Reference to your mail


Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret the delay in response to your request and apologize for the inconvenience caused to you.

With reference to your e-mail regarding "Waiver For Service Faults", please note that your complaint has been registered under Service Request ID[protected] and the same would be resolved from our end with the resolution that necessary waiver of Rs. 220.60/- is pass in your account.

Further in reference to your mail regarding your services, please note that the services of the said number is suspended due to non-payment of the bill.
Hence, we request you to make the payment of Rs. 918.24/- at the earliest and due date was 01 /September /2009.

Further to inform you that kindly revert back if you have any Complaint against the customer care official or any other issue.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:
Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Yours sincerely,

Savita Singh
Broadband Customer Care
Reliance Communications.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Pranav K Bhatt (Pinnacle Technosys) ([protected]@pinnacletechnosys.com)
Date: Tuesday, September 01, 2009 12:13 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: devang.[protected]@relianceada.com (devang.[protected]@relianceada.com)
Subject: Re: RE: Reference to your mail

How long this will take more ?????????? Till today it's been more then a week I have received this email and no one has contacted me for the resolving my complain... Due to this my Reliance Phone also has stopped working !!!
Pls get it working ... my no is :[protected]

it's so frustrating customer care services I have ever experienced with !!!!!!!!!!!!!!!!!!!

look at details below .............
----- Original Message -----
From: Pranav K Bhatt (Pinnacle Technosys)
To: [protected]@relianceada.com
Cc: devang.[protected]@relianceada.com
Sent: Tuesday, August 25, 2009 12:02 AM
Subject: Re: RE:'ADAG=[protected]'Reference to your mail


Dear Aman,

After a long waiting , Thanx for this email.
And I really hope, it would not take more then 72 hours to get in touch with me on same !!

Pranav.


----- Original Message -----
From: [protected]@relianceada.com
To: Pranav K Bhatt (Pinnacle Technosys)
Sent: Monday, August 24, 2009 10:41 AM
Subject: RE:'ADAG=[protected]'Reference to your mail


Dear Customer,

Greetings of the day!

We regret for the delay and inconvenience caused.

This is with reference to your e-mail regarding "Bill related dispute". Please note that your complaint has been registered under the Service Request ID[protected] and the same would be resolved in the next 72 hours.

Further to your concern regarding "Complaint against the customer care official", please note that we have documented your complaint and forwarded the same to the concerned team who will review the same. They will be in touch with you on this subject.

Kindly be assured that we would do our best to resolve your concern.

We once again regret the unpleasant experience faced by you and assure you our best services in future.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:
Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Yours sincerely,

Amar Verma
Broadband Customer Care
Reliance Communications.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.





-----Original Message-----
From: Pranav K Bhatt (Pinnacle Technosys) ([protected]@pinnacletechnosys.com)
Date: Monday, August 24, 2009 04:12 PM
To: Care Email ([protected]@relianceada.com)
Subject: A serious complain Against Reliance Broadband internet connection and Customer care people..

Cc: devang.[protected]@relianceada.com (devang.[protected]@relianceada.com)
Subject: A serious complain Against Reliance Broadband internet connection and Customer care people..

THIS HAS BEEN OVER 1 MONTHS AND I HAVE NEVER GOT ANY REPLY FROM RELIANCE PEOPLE ABOUT MY FRUSTRATING EXPERIENCE... AND COMPENSANSATION WHICH I AM ASKING..

I AM FORWRDING THIS AGAIN AND THIS TIME I AM VERY SERIOUS TO TAKE THIS CASE FURTHER MORE TO OTHER BLOGS .......... PLS LOOK AT MY DETAILS BELOW..

----- Original Message -----
From: Pranav K Bhatt (Pinnacle Technosys)
To: [protected]@relianceada.com
Cc: [protected]@relianceada.com
Sent: Sunday, July 19, 2009 2:12 AM
Subject: A serious complain Against Reliance Broadband internet connection and Customer care people..


I SENT BELOW COMPLAINING EMAIL 2 DAYS BACK AND STILL THERE'S NO REPLY FROM YOU GUYS !!!!!!!!!!!!!!!! I AM GOING AHEAD WITH THIS COMPLAIN IF I AM NOT HEARING FROM CONCERN DEPARTMENT IN NEXT 24 HOURS. ...
----- Original Message -----
From: Pranav K Bhatt (Pinnacle Technosys)
To: [protected]@relianceada.com
Sent: Friday, July 17, 2009 1:07 AM
Subject: A serious complain Against Reliance Broadband internet connection and Customer care people..


I WOULD NOT START THIS COMPLAIN EMAIL EVEN WITH HELLO OR DEAR.... PLS READ MY ENTIRE CASE AS BELOW.. AND RESPOND ME ASAP.. I AM THAT MUCH FRUSTRATED..

Myself Pranav Bhatt - And I own a Software Firm - Pinnacle Technosys. I work with Offfshore Consulting.. And I use internet 24*7 . I have 2 lines, one is reliance broadband which is for my personal cabin use and one is Tata VSNL for my staf[censored]se. I am using Reliance connection since last 10 months, And in past several time I had bad experiences with Reliance Customer Care but I ignored it , due to my busy schedule. But this time, Reliance staff has tried out my patience and they literally FRUSTRATE ME WITH THEIR LIES AND FALSE PROMISES AGAINST MY COMPLAIN OF INTERNET DISCONNECTION.

MY ACCOUNT NO :[protected] , you can track my complain details thro this no. I LAUNCH MY COMPLAIN ON 6TH OF JULY FOR DISCONNECTION OF MY INTERNET. AS ACTUALLY INTERNET WAS COMPLETELY DOWN FROM 4TH OF JULY .. BUT I THOUGHT, AS WAN LIGHT WAS NOT ATALL WITH INDICATION , IT COULD BE A MAJOR FAULT AND RELIANCE TEAM MUST BE KNOWING THIS AND THEY WILL RESOLVE IT ASAP. BUT THAT NOT HAPPENED AND AFTER 2 DAYS OF WAITING I LAUNCHED COMPLAIN THRO RELIANCE CUSTOMER CARE ON 6TH OF JULY AT 9.30 AM AND AS USUAL THEY ASSURED ME FOR 24 HOURS TO HAVE RESOLUTION OF MY COMPLAIN.

I WAITED 6 HOURS AND IN EVENING I AGAIN CALLED UP TO HAVE THE FEEDBACK BUT THEN SAID AGAIN SAME, THAT I'LL BE GETTING CALL BY THEIR CONCERN TEAM. AND IT HAD NEVER HAPPENED IN FIRST 24 HOURS.

NEXT DAY MORNING I AGAIN CALLED UP AND TALKED TO EXECUTIVE AND THEY AGAIN SAID SWEETLY THAT, SOME ONE WILL BE FOLLOWING TO IT ASAP AND I'LL GET CALL AGAIN, I WAITED FEW HOURS AND IN EVENING I CALLED UP AGAIN AND TALKED TO TEAM LEADER NAMED SUJITH.. AND HE ASSURED ME THAT, I'LL GET CALL IN FEW TIME OR NEXT DAY MORNING BY RELIANCE CONCERN TEAM. BUT IT HAD NEVER HAPPENED AS USUSAL.
SO, THT'S EXPERIENCE OF FIRST TEAM LEADER.

ON WEDNESDAY, MORNING AGAIN SAME STORIES AND I STARTED TALKING TO YOUR NO OF SUPERWISERS AND TEAM LEADERS... THEIR NAMES ARE AS FOLLOWS ::

SUPERWISERS :
SUJITH
VANDANA
MANEET
NAINA PATIL
PRITI
HARSHIDA

TEAM LEADERS:
HARDIK
CYRUS

ALL OF THEM HAVE GIVEN ME FALSE PROMISES ALL THRO THE WEEK AND NO ONE GOT BACK TO ME WITH THE TRUETH WHY THE INTERNET WAS DOWN FOR SO LONG.. HARDIK - TEAM LEADER GAVE ME TIME LINE OF 3 DAYS ON LAST THURSDAY AND ASSURED ME THAT IN 3 DAYS SOMEONE WILL BE CALLING YOU AND LETTING YOU KNOW ABOUT THE PROBLEM AND MY PROBLEM WILL BE RESOLVED.. BUT IT HAD NEVER HAPPENED SAME AS BEFORE. AND ON SUNDAY - 12TH JULY I CALLED UP AGAIN AND TALKED TO ONE OF YOUR SUPERWISER AGAIN WHOM I NAMED ABOVE AND THEY ASKED ME THAT ONE OF OUR TEAM LEADER WILL CALL ME IN 1 HOUR AND THIS TIME TEAM LEADER CYRUS CALLED BUT IT TOOK 1.40 HOURS .. AND NOT IN STATED TIME LINE OF 1 HOUR.. AND HE HAS SAID RIGHT CAUSE OF WHY MY INTERNET IS DOWN.

So, entire 1 week , all the Reliance staff was fooling around with me by stating that my connection will be up in next 24 hours. and they were not revealing actual fact ever why my connection was down as i was asking it many time. On sunday, when cyrus said that there's a permission issue and now we can not say any timeline when this connection will be starting up ... then I said, why then Hardik given me false promise of 3 days earlier ??? Being a team leader he should not fooled me .. as all other supervisers and executives of reliance were doing with me since 1 week.

Then cyrus said that, he will ask hardik to give me call on monday in evening and he will ask for clarification. But monday evening gone and no one contacted me. then, I contacted again and talked to one of your team leader again named Harshida and i asked her that, i want to talk to Manager. And she said, managers are busy with meetings and Rajeswari - A manager will call me around 8.00 pm in evening. that was talk on tuesday. But no one called me in evening atall. And I kept waited.

So, Finally on next day, I could able to call one of your Manager - Jasmin..An another hopeless guy. And he listened my problem and he was explaining Reliance internal problem to me on tuesday. ARE THE CUSTOMERS THERE TO UNDERSTAND RELIANCE PROBLEM OR CUSTOMER CARE IS THERE TO UNDERSTAND CUSTOMER'S PROBLEM ????? PLS MAKE HIM UNDERSTAND THIS..
And HE asked me that, he'll be reverting me back by wednesday evening between 4..30 to 5.00 pm .. but his call was not there untill 7.30 pm in evening on 14th july.. After a long day waiting, he said me that, he is still investigating and he'll be telling me right time frame by tomorrow.
Next day again he called up same time at the end of my day .. and was explaining me problem again, and I asked him that, you putting me in waiting for entire day and at the end of day you calling me and explaining me problem of reliance , I am not there atall to understand reliance problem .. ... As reliance is not there atall to understand my problem , though I am paying all the bills Reliance is not providing me any serivces and it's just fooling around with me more then a week...

I could never expect a managerial level such frustrative talks with company like Reliance.

At the end, Jasmin was explaining me, that he is all day busy for his other work and when he gets time, he can call me.. :) Such a nice customer care answer from a manager.. could you believe ?
But still i offered him that, you include me , because it's my society permission issue and i can explain someone better in my society then you guys... And still he was just arguing with me and spoke to me very rudely that day..

Finally, on wednesday nite, local Baroda field manager called me Nayan - his mobile no : [protected] .. Now, you can call this no and ask Nayan, that how I helped in solving this problem on 16th morning.

And problem got resolved..I HAD TO PUT ALL MY WORK ASIDE AND HAD HELPED RELIANCE FIELD STAFF IN RESOLVING THIS PROBLEM.

BUT NOW, I WANT ALL 14 DAYS OF COMPENSATION FROM RELIANCE, AS NET WAS DOWN AND I LOST 30,000$ BUSINESS IN THOSE DAYS .. IF RELIANCE WANT I CAN PROVIDE PROOF OF LOOSING THE BUSINESS..I WOULD NOT PAY ANY BILLS FOR NEXT 6 MONTHS..

I ALSO WANT ACTIONS AGAINST RELIANCE CUSTOMER CARE STAFF WHO IS CHEATING WITH CUSTOMERS BY PROVIDING FALSE INFO AND FALSE COMMITMENTS, YOU CAN LISTEN OUR ALL RECORDED TALKS AND SEE HOW YOUR MANAGER - JASMIN HAS TALKED TO ME AT THE END.

ALSO, RELIANCE CUSTOMER CARE HAS GIVEN ME LOT OF FRUSTRATION AND MENTAL STRESS ALL THESE DAYS AND I NEED COMPENSATION OF IT.

IF I WOULD NOT GET ANY SATISFACTORY ANSWER FROM RELIANCE THEN, I WOULD GO TO CONSUMER COURT AND ALL MEDIA CHANNELS AND I WILL PUBLISH MY THIS EXPERIENCE OF FRUSTRATING ME MORE AND MORE..

At this moment, I would say, that, NO ONE SHOULD USE RELIANCE CUSTOMER CARE FOR COMPLAIN REQUEST. ENTIRE TEAM INCLUDING MANAGER WAS SO FOOLING AROUND WITH ME ALMOST 12 DAYS.

And if I dont get a proper compensation and satisfactory answers from your side within 48 hours , then , As an end customer , I will take up further actions .
Waiting for your generous reply,

Sincerely,
Pranav.

I'm highly disappointed with reliance data card service and I haven't even started using it yet! God knows what will happen when I'll actually start using it...provided I get to use it at all!
I purchased Reliance data card LG LXU 800 2 weeks back. Before buying the datacard and paying Rs.2000, the service was quick and fast! But after purchasing, they work on tortoise speed. When I got the modem, I wasn't even informed that I would need an MDN number & pin number to activate it. After several futile attempts when I called cust. service, they told me they cant help me unless I give them the MDN number (that time I got to know bout these numbers). Then I called the DSL Vriti communications through whom I bought the card...these people either have all the reasons not to give those numbers or best option..they dont answer your call!!!!
After days & days of "you'll definitely get your numbers tomorrow ma'am", they finally tell me that I have to make an additional payment of Rs.250 as security deposit (just coz my residence is in Mumbai and I stay on rent in Pune for work, and there's a chance of me not making bill payment-even after paying Rs.2000 for the card!! Can you believe it! Then after making the payment, which was yesterday..i.e.8th Sep '09...I'm yet to receive the numbers, even after their statement "you'll definitely get your numbers tomorrow ma'am". Today they're not even answering my call!
Now CAN SOMEONE PLEASEEEEE HELP ME GETTING MY NUMBERS!!!!!!!!!!!!!!

Highly disappointed
Vidya :(

My Mobile was not working for a month, after getting it repaired I found SIM not working, contacted call centre and Reliance area outlet, understood that the number is terminated, Call center informed to re-submit documents, still the number dosenot work. Contacted both several times, but no proper reply as to how to get this number activated again, I am ready to pay additional charge also to get the number working again.

Dear Sir,

This is to inform you that I am using the Phone no :-[protected] of Reliance and Have placed a request on 18/08/2009 for the tarif migration from 444 to 995 bill plan and also places request for the deactivation of 99 rs top up which was processed. Again on 27/08/2008 I placed a request for the change of Tarrif from 995 to 444 and activation of 149 Rs Top-Up.The Top-Up was Activated but the Tarrif Migration was not done which was informed By the customer care executive on 07/09/2009, And so req was not taken and no req no was given for the same. So I would like to inform you that as per my req I will pay the rental according to 444 plan for the period 27/08/2009 to 07/09/2009 as placed a req for the change and from 08/09/2009 i will pay according to 995 bill plan till further notice and for the same I have not received any Request No as 995 was already activated.And for the same I have placed complain to customer care and the complain No is :[protected]...As I am not responsible for the failure of the same.

but for this error i am not getting the proper response from the customer care

Respected Sir,
My self Saiyad hadi raza aand i have worked with reliance communication Ltd. Address. 231 A , Patparganj Industrial Area Delhi , 92, as a sales associate from 03/08/2009 to till date , my senior were mentally assault me thatsway , sir please help me so that i can get my salary i shall be highly obleighed i[censored] will sort it out ,
thanking you hopefully u will take an appropriate acyion regarding this matter.


saiyad hadi raza
sales associate
patparganj delhi 92
vaps code. 37426

Hey
I am holding reliance data card from last few months. But In 23 Aug est I have made a recharge 701, but in 24 my net has disconnected, I consulted customer care they told me that your recharge has been backed by your dealer.So you would have take one more recharge of the 701. When i consult to dealer he told me i have not done any back to the recharge, you should have to pay 701 for that, I have consulted with customer care many times they told me ask your dealer to confirm his balance, but he always i have not receive any money back in my account.When after 3,4 days I wanna to connect again with the customer care they told me that we have not record more that 3 previous days, I am helpless, Please help me what is solution of this.

I had purchased Reliance Netconnect Broadband+ on 22th July 2009 at Rs 3500/- from Reliance Web World, D.P. Road Pune (Maharashtra). My connection was activated on 24th July 2009. Reliance Sale person Mr. Nitin ([protected]) communicate me that I will receive 1 month free usage of 10 GB City wide plan and from next month I will be charged as per my usage plan.

I have received a bill amounted Rs 469/- for the period of 24th July to 4th August from Reliance on 11th August, 2009. I called your customer center at[protected] and logged a complaint.

I was communicated that issue would be taken care off, but till date I have not received any update. I also spoke to Nitin and he also confirmed me that the amount charged would be reversed.

Dear Madam/Sir,
I am using GSM connection of Reliance India Mobile in Ahmedabad.Yeaterday(06/09/09) I tried to call my home(Orissa) but the connection was not established.I call Customer Care, they told they have some technical problem and the problem will be solved by 8 O'clock that day.But the problem persists till today(07/09/09) and I am unable to contact my family.The most worst thing is I have waste my 30min-45min valuable time in calling the customer care but I got no response.The only thing the computer saying all the customer care agents are busy in attending calls so please stay in line.Does our time has no value!
I think they are not receiving our phone knowingly.We are paying for the service so we have the right to use it.

You are requested to please see into matter and close its very as soon as possible.

Regards

Gourav Singh
Mob. No. [protected]