Reliance Communications Complaints & Reviews

Hi,

I want to make a complaint against Reliance Communications regarding wrongfully deducting my balance and rude behavior from Costumer care executive named 'Iqbaal sheikh'. My Prepaid connection no. of reliance communication is [protected]. I have SMS pack of Rs. 39 wrongly activated on my given no.by reliance. I had Activated this pack earlier but i didn't wanted to renew the sms pack since i didn't wanted to use it.I sent deactivation sms 3 times on 17-Mar-2013 that is before the sms pack gets over.But still my balance got deducted on 20-Mar-2013 for the sms pack, then i made 2 complaints against it for this issue the complaint nos. are 'SR[protected]' on date 21-Mar-2013,'SR[protected]' on date 22-Mar-2013.When i made a complaint on 22-Mar-2013 at 07:55 am to customer executive 'Iqbal Sheikh' he talked to me rudely and told i can't get my balance amount back on 22-Mar-2013 and do whatever you want to do or complaint anywhere.In both the complaints I was told that i will receive the balance in 48 hrs but still today i.e 27-Mar-2013 i have not received the balance(Rs 39) back on my No.. Please lodge a complaint against Reliance Communications and please take a strict action against them.

Thanks,
Chandrakant Bhalala

During December 2011, I purchased a data card under a corporate scheme (MDN - [protected]) of EY by paying the advance rental of Rs.5000/-. This data card got deactivated in the same month due to negative address verfication by Reliance. Vikram (Mobile - [protected]) was the sales person with whom I co-ordianted for the purchase.

After a consistent follow up with Vikram and his senior Ajay Pawar (Mobile - [protected]) for a period of more than month, he provided me a replaced data card ((MDN - [protected]) in the month of February 2012. While providing the replaced card he informed me that this is in replacement to the old data card and you will not be required to make any payment.

After a month Reliance issued a bill of Rs.5088/- for the new data card as the yearly rental payable by me (instead of adjusting the same against the old data card). Vikram informed me that he will get that amount removed / adjusted and you are not requried to make the payment for the same. In the month of March - April 2012, the new / replaced data card provided to me also got disconnected due to non-payment.

For activating the data card I passed on the information to Vikram and Ajay Pawar, but the efforts were in vain. I approached reliance centres and the call centre for the dispute but again the efforts of mine were in vain. I approached the appleate authority of Reliance, from there also I did not received any response.

In the month of May 2012, I received a call from Reliance Legal department stating that they will file a complaint / case against me for the non-payment. Carrying this forward, in June 2012, I got a call from Manish Rajput (Lawyer representing Reliance, Mobile - [protected]) informing that he will issue a Summons against me for non payment of the bill. On 26 June 2012, I again got a call from Manish Rajput's representative to make the payment (final settlement) or else he will file the case. On dispute of the same I received threatening call from Belapur Police Staion (SP - R K Patil) to present in two hours (at 7:00 p.m. I was at Charni Road). Due to my international travel plan in the month of July 2012, in dispute I paid Rs.5088/- to the representative of Manish Rajput (via receipt no.[protected].

From the whole case, my context are:
I have in total made a payment of more than INR 10,000 and till date not a single data card is active with me.
No response by the Reliance Call centre and appleate authority
Calls are made by Manish Rajput for expanding his business. He informed me that he can fight case for me if I make a payment.
Mis representation by Manish Rajput stating that he will issue summons in my name. In fact he can just issue a notice in my name and not the summons.
Tie up of Manish Rajput with SP. R K Patil. I can never be called by any police station to be present in some hours and make a payment if I don't accept the settlement letter of Reliance.

Hope to receive an early response from your side.

Harassing emails from Reliance broadband. The internet usage bill for the period the service was not been used. Have email communication proof for same.

Respected Sir/Mam,

My number is [protected].

I registered complaint against RELIANCE COMMUNICATION on 21st March ,2013.

I got call from Reliance from Number: - [protected]. Some Madam was There online from Reliance.

I explained my complaint to her & she was totally agreed wiTh me. She told me That “Yes Sir, you are right. I am registering your complaint. You will get your balance refund of around 100 Rs. In next 2 days.”

In That two days They gave me call from number: - [protected]. But I was not able to receive. They tried only two times.

After two days, in This early morning before 30 min, I got sms from reliance That Resolution is done. Are you satisfied?? Main Thing is That They didn’t refund any single penny in my account!!!!

This is totally frustrating!!!

Main point is also That after such complaints, not only from me but from all whatsapp & facebook pack users,

STILL BALANCE DEDUCTION IS THERE BY USING WHATSAPP & FACEBOOK , ALTHOUGH MY WHATSAPP & FACEBOOK PLAN IS ACTIVATED !!!!

PLEASE TELL RELIANCE THAT PLEASE STOP THIS FALSE DEDUCTION or STOP THIS FRAUD WHATSAPP & FACEBOOK PLAN.

ALSO TOLD HIM THAT IF CUSTOMER IS NOT RECEVING YOUR CALL, DROP HIM A SMS OR MAIL!!!!

Please help me to refund my balance of minimum 150 Rs.

Please give me permanent solution of This FRAUD WHATSAPP & FACEBOOK PLAN of RELAINCE.

Thanks,
Ritesh Oza
(M) [protected]

I am use Reliance no [protected] But no speed Internet 3G 5Kbs to 30kbs and 2G speed 0Kbs to 3Kbs I am Camplant time to time But no solab Camplant from Lakhwinder Singh Patiala (PUNJAB)

Dear Sir/Madam,

I am reliance prepaid mobile user and uses mobile no. [protected] and everytime i recharge my phone they activate too many value added services without my concent and deduct all my balance. Regarding the same i complained once and i got myself on DND (do not disturb) so that i wont get any of their promotional calls.
So i stopped getting any of the calls from them but they still activate value added services and deduct my balance.
I'm highly pissed off with this since i have tried calling their complaint no. 198 and spoke to a representative named jatinder and he used abusive language.
I request to they consumer forum to get me help on this. I strongly believe that reliance has the worst customer care services in this whole world. The only reason I'm bound to use this mobile service because my friends uses it and everyone is pissed off.
Looking forward for your help asap.

Thanking you,
Rajiv Anand
email: rajiv.[protected]@live.in
[protected] / [protected]

I have recharged 77 std pack today via PAYTM. But when I call to a STD number of Manipur, it is charging 50 paise per minute all the time I used to call.
Actually 77 STD pack plan is of 20p/m and 50p/m for each 1st call of the day.
Please check to my number.
Asem Roshan
[protected]

Hi my name is prem chandra and I am using relaince prepaid number .And this is very old connction .I am using this number from last more than 2.5yrs.On my number I had activated a Rs19sms pack 2yrs before. Every monthit gets auto renewed but suddenly it got stopped from jan and when i called the customer care .they give me a nonsense reply that why havent i cald the customer care in january to make complaint .now it will not renewed . Its a autorenewel pack and now the customer agents are talking very rudely and their TLs also talk in the sameway always disconnects the call when i prove myself right .But then also they are not ready to listen.Every time when i make complaint the agent take the complain and give a tat of48 hrs but when i call them for the reply they transfer the call to their TL and many of their Tl have assured me that my sms pack will get activated within 24hrs but not yet activated . RELIANCE CUSTOMER SERVICE IS THE POOREST CUSTOMER SERVICE . EACH AND EVERY AGENT AND TL NEEDS TRAINING HOW TO TALK TO CUSTOMER .

This is Atul Mohan; I have purchased Reliance broadband connection from Reliance representative on dated 24-Feb-2012 and from that day I am struggling to get refund due to no coverage of reliance broadband in FEB/March’12 Month moreover company has issued connection to another person name on my document and cheque.


From 01-Feb-2012 to 24-Feb-2012: I was receiving calls from Reliance Company to offer broadband connection at residence.
24-Feb-2012 – Finally I issued an Hsbc Account cheque-334941 to Mr. Ankush Sapra (Reliance company representative) mobile number-[protected]) as a reliance broadband connection installation/connection fee.
20-Mar-2012 – Till 20th march I tried my level best to take back my cheque and document back from Reliance Rep being no connection availability in our area.
01-April-2012 – Number of emails exchanged in this regard still 01-April-2012 and on 9-April-2012 – My cheque was cleared from my account without any information to me without connection.
27-May-2012 - Number of communication and email exchanged about refund at customer care.
28-May-2012 - Appellate Escalation Team instructed broadband customer care to revert on this case.
20-June-2012 – Received one email “Your complaint for refund issue, kindly note that we are working on the case and have taken up your concern with the respective team for redressal on priority. In addition, you will get refund amount within 45 -60 days from the date of escalation.”
26-July-2012 – Again Appellate Escalation Team instructed broadband customer care to revert on this case.
05-Aug-2012 – I contacted President (President.[protected]@relianceada.com
Cc: rcomappellateauthority.[protected]@relianceada.com, Rcomnodalofficer.[protected]@relianceada.com, [protected]@relianceada.com, "[protected]@relianceada.com" <[protected]@relianceada.com>
In hope to help but emails received – President to Nodal officer to Appellate to broadband team instructing help customer that all. Nothing has been done so far.
07-Aug-2012- After not getting any clue and response I finally lodged a complaint on "www.C*****Court.in" portal with the heading of “Reliance broadband Refund issue”.
16-Aug-2013 – Company person contacted and taken all the information and I have been requested me to provide more information about case being there is no such evidence available in Company however Mr. Ankush accepted the same on conference call.
17-Aug-2012 – Received communication that resolved but not sure whom and how?
26-Aug-2012- Finally, I visited Reliance Communications office (Mr. Ankush office- Building No. 231, Patrparganj indl. Area, Delhi. There I came to know My document including cheque has been misused and connection running on some other person name who’s CAF No – [protected] however mine was different. Initially I was not able to understand the whole issue and Mr. Vimal Kumar Pachauri ([protected]) Enlerprise Business designation informed me that Demand draft is with Ankush and will be delivered me same day.
30-Aug-2012- These People forget the commitment and I need to compliant to media portal.
03-Sept -2012- In company books issue solved however nobody has information how being nothing has been done till date (26-March-2013).
01-Oct-2012- Mr. Ankush contacted us at home on my back and requested close down connection latter with Pan card and address proof copy.
01-Oct-2012- On telephonic call Ankush not able to tell the reason of asking latter but keep asking the latter saying. He has no answer to my simple question is if the connection has not been provided by you till date what connection is running for which you need my written permission to close down.

23-Dec-2012- Later on different - different person comes in picture to assist me in solved the problem but listen and forget or don’t know what to do. But yes always say wait for some time.
24-Dec-2012 – New Document fraud with refund issue (Reliance Broadband Connection fraud) lodge on www.Co*s***rC****t.com.
26-Dec-2012 – Mr. Prabhat contacted me from Media department Reliance and asked to trust and wait for 1 month after wasting me 2 days time. Today is 26-March-2103 where is trust now.

Till date no response from company side on refund and fraud with my personal document misuse. I am not sure where to go next so putting my complaint again on this public portal so at-least company wills response back to me and other new people would have example to safe guard himself in future.

Best Regards
Atul Mohan
+91 [protected]
Email id - [protected]@gmail.com
Address - Shakar Pur Delhi – 110092

Dear Sir/ Madam,

Since last week I got email from Vision Business Solutions two times on behalf of reliance telecommunications as ..

PRE-LOK ADHALATH/GRIEVENCE CELL NOTICE- FINAL REMINDER NOTICE
Date: 25TH March 2013
Ref No: RCIL/VBS/250373 Ban No. [protected]

To: Serivce
ref:-[protected]_X
....br...

i did an online recharge of Rs.1500/- for 3g pack valid for 90 days from rcom website. My bank a/c was debited and i also received the folowing message from reliance : Dear Customer, .your account has been recharged with Rs .01, Amount payable is Rs1500 Thank you.Reliance
However in the next moment another message as follows: Dear Customer, your request could not be processed. Please try again later. We regret the inconvenience. Reliance.
This recharge was done at 12.26A.M on 24th of March. I have called *333 and 198 several times and i can only get connected few times. I get vague responses. I have been using airtel 3g in the past. The settings in my mobile is perfect. It is a galaxy note gtn7000 model.
3g service is yet not active and the 2g service which is currently activated is just about ok.
Kindly help.
Ph no [protected]
Date of online recharge :24.03.2013
Amount:rs 1500/-

Sir/Madam,

I am having Reliance Netconnect Datacard- Postpaid connection from last 3+ years. Now, I don’t want to continue this postpaid connection.
In order to disconnect OR convert the same to prepaid, I visted Reliance Mobile Store/ Web World located at Ghaziabad & Noida more than 7-8 times. But, I was unable to get the connection disconnected. I was ready to submit all my address proofs/photo ids along with full & final settlement but nobody from reliance was ready to disconnect my postpaid connection.

Every time, I got below response from web world staffs-
1. Server is down/Unable to fetch your details for cancellation
2. Address is different in the database- Need the corresponding address proof

The different/wrong address as mentioned by reliance staff, is not the one which I submitted as an address proof. I don’t know why/how & whose address got updated in the reliance database although my correct address is still getting displayed in monthly e-bill cycles.

In past also, I tried to disconnect this connection as it was no longer required by me. But I got fed-up after chasing reliance staff/customer support several a times. When I called reliance phone support, they just mentioned that disconnection has to be done thru web world only.

I request from reliance management to please take strong action against this harassment & tortures which your customer is facing from a long time. And please disconnect my connection immediately.

Below are the postpaid connection details-
Name: RAHUL KUMAR SINGH C/O- HP INVENT
Data Card#: [protected]
Contact Address: (As per my Rashan Card proof submitted by me)
B70 Panchsheel Vihar, Kirki Extn, New Delhi-110017
Thank you
Rahul Singh (Ph- [protected])

Sir my relience gsm number is [protected].i have purchase it on 22nd of march 2013.but still now it is not activated.when it will be activated?

i am ankit modi from Jharkhand,Dhanbad,Digwadih . I just want to complain regarding the land which i have lend to reliance communication on rent for their tower.i have not received the rent for the 6 months.It is very sad to say that your company is delaying the rent in every installment .i request you to solve this problem as soon as possible. mb no-[protected]

Dear Sir,

I want to know 2 months call list (incoming and outgoing) of my reliance number.
my no is [protected]

Hi,

I have been relocated to US on Nov, 2012 and i have informed the Reliance Communication to disconnect my broadband service with number ([protected]). They are keep on sending the bills without disconnecting my service.

On 22-March-2013, they have sent a legal notice through email.

As I dont want to involve in these activities, i have paid the full amount.

Can you please arrange to disconnect my broadband service ?

Now I clearly understand the way the Indian companies cheat their customers.

Regards,
TEJ
[protected]

Sir reliance has deducted my balance of rs. 50 on 23.3.13 of phone no. [protected] and their helpline numbers are busy all the time and if phone is attended by customer care then they always say we are not able to check your details and they didn't provide me refund previously they also deduct my balance.Please help me regarding this......

I recharged with reliance Facebook net pack today but still on opening the Facebook the balance is being deducted from my account. i want the complete money to be refunded to my account. my number is [protected]

I HAVE RELIANCE GSM PRE PAID MOBILE NO.[protected] IS NAME OF VISHNU GUPTA. COMPANY WAS DEDUCTED MY BALANCE Rs.20/- ON 2.3.2013 & 22.03.2013 OF HUNGAMA VAS FACILITY. THIS FACILITY START BY COMPANY DURING THE MONTH OF FEB.2013 & COMPANY CHARGES Rs.30/- .I WANT NOT REQUIRE THIS FACILITY SO TALK WITH COMPANY EXECUTIVE & CLOSED THIS FACALITY IN FEB.2013. AFTER THIS FACILITY CLOSED THAN COMPANY CHARGES Rs.20/- ON 2.3.13 & 22.3.13. TALKING FROM COMPANY EXECUTIVE THAN HE SAYS USE BY US INTERNET. BUT I RECEIVED MESSAGE OF DEDUCTED FOR HUNGAMA VAS & MOBILE USER NOT NOW INTERNET USE

I WANT THIS MONEY REFUND BECAUSE THIS IS COMPANY MISTAKE.

THANKS
VISHNU GUPTA
[protected]
gupta.[protected]@gmail.com

SCRUBSCRIBER ID[protected] starting february 2013...I am having a huge problem with my reliance broadband service. it is very very slow. Numerous complaints has been booked. All the time they close the complain without contacting me. Whenever I do a ping to www.google.com and keep it in loop.....there is always 2-3 request times out after 5 replies......Reliance person Raghu from Whitefield office has spoke to me....he said he could not do anything ...it is a problem from Bombay server......and closed the complaint.... Numerous times I have spoke to Appllete Authority..they did not do anything....I have sent a mail to Mumbai executive office...they also provide false promises....no body is helping me....

After I am writing my complain here....reliance will reply saying ...we tried to reach you but you were not reachable....
So i am giving my 2 number...
[protected]
[protected]
best time to reach: after 12 pm all 7 days of the week

I have attached a picture of continious ping request and if you check the picture it shows packets sent 419..received 215 lost 204...48% loss

It a joke internet which Mr Ambani is providing