Reliance Communications Complaints & Reviews

sir
i wanted to tell you that i am very old customer of reliance & my full family member is using reliance but the regret is that my number [protected] is 10yrs old number & inspite of that suddenly just a week before what they dis ,now in roaming m payinng 1rs or even more for calling .i cant belive it .as i was regular traveling here & dere but first time this happened..'so plz help me ;hw i can get rid of this problem..
my alternative no is [protected]..
thnx

sir i wanted to tell you that my number [protected] using from long time & yesterday i recharged with TT of 333 ;but the worst part is the day i recharged ,d next day only they deducted my balance by activating unwanted things around 30 to 40rs..from morning m tryinng to book the complain but no one is picking on 198..
so plz help me in thus regards..
thnx

Hi


I am surendra using a postapid internet through usb device and no is [protected] and i have complained earlier regarding the late payment bill charges that i am not recieving the bill to my address and i have paid it for two months with extra charges and when i called to customer care they told that it will be deducted in the next bill but still the amount is not reflected


so pls refund the amount asap and call me up on [protected].



Regards,
Surendra.

dear sir ,
i have reliance no [protected] named Ravi Vishwakarma , many times i have log complaints for deduct unknowen balance , and u r company not solved my problem , when i recharge my no than every time deduct unknown services charges and i also contact reliance customer and they can't give any reply , i m facing this probelm last 5 or 6 month plz give me the solution's or cut my connection .........plz do the careful.........

LOST HUGE AMOUNT TO RELIANCE PREPAID CDMA SERVICES
DEAR SIR/MADAM,
MY MOBILE NO:[protected].
NAME:NIRMALA SAGAR
ADDRESS:PLOT NO 34 BALAJI COLONY, RKPURAM
SECUNDERABAD:500056 AP.

I LOST HUGE AMOUNT OF RS 382.00 FROM MY MOBILE BALANCE WITHIN 24 HOURS. I SENT EMAILS TO RELIANCE
CUSTOMER CARE TO SOLVE MY ISSUE.I AM AN OLD PERSON OF 63 YEARS OF AGE---I WENT TO MY NATIVE PLACE
TO ORISSA-----ON[protected] MY MOBILE BALANCE WAS RS.382.09 -----ON[protected] WHEN I CHECK MY BALANCE
IT WAS REDUCED TO RS 15.00----AGAIN ON THE SAME TIME MY BALANCE REDUCED TO RS.5.00----- AND ULTIMATELY
TO RS.0.07 . I DID NOT USE MY MOBILE DURING THAT PERIOD. WHEN I ASKED THEM TO PROVIDE ME BALANCE
DETAILS----THEY REPLIED ME WITH -VE ANSWERS. THIS WAS BROUGHT TO PRESIDENT CUSTOMERCARE RELIANCE
TO SOLVE MY PROBLEM. TILL TODATE NO PROPER SOLUTION WAS GIVEN TO ME EVEN FROM THE PRESIDENT .WHEN I RAISE THIS ISSUE TO
ICOMPLAINTS.IN----THEY STARTED CALLING ME OVER PHONE AND TELLING ME THAT I MADE A CALL TO AIRTEL
INVALID MOBILE NO:[protected] WHICH BELONGS TO MY DAUGHTER AND WHICH WAS INVALID FROM LAST
10 MONTHS---AND THE CALL DURATION WAS 10260 MINUTES AT A STREACH WITHOUT ANY BREAK. IS IT POSSIBLE
TO CALL SUCH A LENGTHY TIME THAT TO PERSON OF 63 YEARS OF AGE? DURING THAT PERIOD I WAS UNABLE TO CONTACT MY FAMILY
EXCEPT GOING TO THE STD BOOT---I SUFFERED A LOT DURING MY ROAMING PERIOD.

WHEN THE MOBILE WAS ACTIVE I USE TO CALL THIS NUMBER REGULARLY---FROM LAST 10 MONTHS I DID NOT
CALL THIS NUMBER AT ALL. THEY WERE TELLING ME THAT I MADE A CALL TO THIS NUBER ON[protected] FOR A DURATION OF
10260 MINUTES AT A STREACH----AND IN THIS WAY MY BALANCE AMOUNT REDUCED TO RS.0.O7 ----THIS
IS ABSOLUTELY FALSE STATEMENT.MY MOBILE CALL DETAILS ARE MANIPOLUTED.HOW CAN I MADE A CALL TO
AN INVALID NO SUCH A LONG DURATION----AND THAT TO A PERSON OF 63 YEARS OF AGE. PREVIOULY WHEN I SENT
MAILS TO PROVIDE ME DETAILS THEY WERE UNABLE TO PROVIDE-----AND NOW WITH A MANIPOLUTED CALL DETAILS
TO HIDE THEIR LOOPHOLES/FALSE STATEMENTS.

INFACT NO PROPER MECHANISM EXISTS TO SOLVE THE GRIVANCES OF CUSTOMERS------NO EFFICIENT CUSTOMER
CARE EXECUTES ARE THERE TO SOLVE OUR ISSUES-------ALREADY 27 DAYS PASSED---STILL NO SOLUTION -----ONLY BEATING TO THE BUSH
MOST OF THE CUSTOMER GRIEVANCES WERE REPLIED WITH AUTOMTED REPLIES WITHOUT GOING DEEP INTO THE PROBLEM.

PREVIOUSLY I LOST HUGE AMOUNT IN THE WAY OF ACTIVATING SO CALLED VAS PACKS--CALLER TUNES ETC
WITHOUT MY CONSENT OR WILLINGNESS -------IN THIS WAY THEY ARE CONDUCTING THEIR BUSINESS---CAUSING GREAT LOSS AND ANXIETY TO CUSTOMER

I WANT JUSTICE TO BE GIVEN TO SUCH CUSTOMERS WHO WERE ALREADY BEEN TROUBLED BY RELIANCE COMMUNICATION LTD
IN THIS UNFAIR WAY OF CARRYING FORWARD THEIR BUSINESS.

Dear Sir,

Mine Reliance PostPaid connection ([protected]) is 3 years old. Currently we in patna suffer with CDMA Service then we visited Reliance Webworld for complain and I want to switch in Airtel , but Rel. Web world people suggested to switch connection CDMA to the GSM (Smart GSM) connection. Then we paid Rupees 250/- for same company Switching Charge. Already Reliance CDMA Ranchi at the beginning of the connection when I Paid the Rupees 500/- for New Connection. In Cdma left 2500 Mobile Cost after we bought the new mobile for Rs 10000 for GSM.
Reliance on 06 August 2012 at 11.00pm during my train journey he disconnect my mobile connection without any prior information. Reached our Home Station Sasaram at night 1.50 AM and did not call anyone at Family Members and spent all night at Station, then my laptop bag stolen at station by thieves. Reliance Call center's no. 198 told connection disconnection due to outstanding payment due. Mine Outstanding limit has been reduced without information from Rs 4500 to Rs 1000. Then I did Online Recharge Rs 1528 through Reliance website My service. After payment my mobile has not yet operational. We not timely report to the our working company due to Mobile Disconnection, I was lost job due to Reliance Poor Service. Please help us. we break forming an alliance with the Reliance Company for compensation of damage.

Daily I am in touch with customer care (Chandan/Arya/Parwati/Sanjay) and Reliance Appellate Authority (Md.Imran & Kaikasha/Tasia).My Many SR[protected]/[protected]/[protected]/[protected]/[protected]/[protected] wrongly closed by these people . I am getting asked the same questions and daily I am getting the answer that your request is being taken down and email is sent. your problem will be solved soon but I am not getting any reply from customer care nor the service is getting resumed.

Day 15th August the freedom day .Please required your urgent help to rid of this ridiculous Reliance Company.

Thanks & Regards,
Anil Kumar Soni
404,Verma Centre
Boring Road Crossing
Patna-800 001
Email- samsung.[protected]@gmail.com
Alt. No.-[protected]

reliance company deducted my balance 17 rupees with out reason.and i told to reliance customer care. but they did not solved this matter. please help me

Hi,
Company - Reliance -My service -Reliance GSM ,my number is [protected].

The Value added service like 'Love Tips' and 'LKD' are subscribed into my reliance GSM number unnecessarily and then I unsubscribe for the same.But still my money got deducted and not get credited back to my number.

Regards,
Kokila

Hi my number is [protected] my name is prashant , i am getting my main balance deducted every now and then some times rs 3 sometimes rs 5, i have been calling customer care regarding the same i get tottally different issues ,
some people say its getting deducted from your RWORLD when my internet pack is aleady active it should not deduct it should not be charged
some people say that its getting deducted when you are calling the customer service , where in its not being charged i noticed it all the times
customer service its free not charged but still you people customer care persons and supervisors they are saying the same thing again and again i asked different types and questions and i get the same answer repeated when these people don't understand hindi telugu and english fire them they don't deserve to work in reliance i had a beautiful confidence in reliance thats why i switched over from vodafone to relieance , but i guess vodafone people were far better than you guys reliance sucks
Activating packs with out my knowledge/confirmation
Deducting balance with out any reason
customer service is pathetic
the network fluctuate in my area
i have called several times for my gprs they still could not resolve it
a customer calls up with an issue instead of resolving it you guys create another issue
I am going to sue your company , i have all the recordings , i have already submitted my concern to
DC speak Out shortly you will see that ,
I will go to consumer complaints, i will expose reliance for its pathetic services, no response from the customer care
balance deducting its my hard earned money i will decide how i wanna use it not you guys that activating packs
and deducting balance , my issue still not resolved about the gprs.

I recharged my reliance mobile number ([protected]) yesterday, 13th of August, for Rs.20. At mid-night some service called "Mera wala gana service" got automatically activated and it deducted Rs.10 from my A/c. Also today morning I got a message "luv tips subscription renewed" and it deducted Rs.3. Kindly take immediate action for this issue and please re-credit my account at the earliest.

I made an online recharge for OnNet pack of Rs. 48 as shown on rcom.co.in (online recharge section) on 13-Aug-2012. The pack details as shown on rcom website is as below

MRP (Rs.) 48
Admin Fee (Rs.) 42.71
Service Tax (Rs.) 5.28
Benefit 1000 Local onnet min free
Validity 30 Days

When recharged online for my Mobile No. [protected]..... i got 1000 local onnet min but it has Validity of only 15 days.

I called up customer care and spoke to Mr. Ashwini and told him about the scenario and asked him either to give me 30 days validity for the same or to change the information on the misleading website. However, he was so rude while talking to the customer and intended that you will get only 15 days validity. So i requested him to lodge a complaint about the same so that no other customers get misleaded and he replied 'I will not lodge a complaint. Do whatever you want'. Such arrogance was never expected from such a reputed (Now worst) company 'Reliance Communications'

I request Consumer complaint team to assist regarding above so that this never happens to anyone again.

Regards,
Nitin

Dear Sir,

1. I, Mukesh Kumar have been using a Reliance Netconnect broadband plus datacard no. [protected] and I had requested for freezing my account keeping in view the fact that I did not want to use this datacard anymore, through my e-mails dated 12, 15 and 30 July 2012 all of which were sent from my e-mail account registered with reliance netconnect. That time I was using an Advance Rental Plan (which was ending on 12 August 2012, after which I would be kept in Rs. 750/-month Plan) and I made the request for a freeze on my datacard account well in advance as I did not want to keep paying for unnecessary bills for this datacard which I would not be using at all. Despite this, I was slapped with a bill on 09 August 2012(Bill NO.[protected] which covers for a period from[protected] to[protected], totaling up to Rs. 652.39/-. I had again tried to communicate with Reliance Netconnect in past through e-mails(forwarded alonwith this e-mail to you), which were futile.

2. Isn't this a serious breach of customer relationship values and ethos on which a company like Reliance Communication should be standing firm? Or this is just another tactic of forcing innocent, unsuspecting customers like me to prolong the billing periods so that such companies can keep earning immoral, unjustified profits.

3. Therefore, I request you to please investigate this matter starting from 12 July 2012 itself and issue necessary instructions to concerned company for waiver of this wrongfully generated above mentioned bill so that confidence of customers like me gets restored.

Expecting a favorable response,

Mukesh Kumar
[protected]

Dear Sir,

My name is Varun and I am staying in Hyderabad. I had used Reliance broad band for 2 years (customer account no : [protected]) and discontinued it due to very bad service. This was happened in October 2011. At that time I have cleared all my dues and even I did not get the refund back. In the span of last 8 months I got 2/3 calls from reliance customer care stating that I have to pay 1553/ as penalty fee and I clearly updated them that I have disconnected the service and no dues from my side. Today morning I was in office and my mobile was left at my home and some one from Delhi called on my mobile and my father received that call. They have threatened my father saying that an arrest warrant got issued on my name due to not paying the bill and tomorrow I have to be presented at Delhi high court. My father got panicked and he called on my office number & explained the situation. I called them and they said they will give a choice to pay the amount 2190 at nearest Reliance center with in one hour otherwise they will send police to my home. I was argued with them saying that why I have to pay the penalty if I was not used the service, they have used very very bad language and said they are high court lawyers I can not be able to do anything to them. My father urged me to pay the amount immediately and I had paid it and updated that person the on line receipt number.

I want to bring this to your notice, how can a company can be that much rude to customers. Could you please let me know how to lodge a compliant against Reliance Communications India Pvt Ltd. They had put my family in mental torturer and I want to file a case on consumer court and also request the pubic not to use Reliance services.

HI,

My cell phone number is [protected] ( Jharkand circle). I own a prepaid mobile connection and very much frustrated with the service provider (Reliance communication). Two days before they activated Caller Tune Service automatically and deducted Rs 45 from my account.

Today morning they subscribed me to beauty service and deducted Rs 30 from my account. after half and hour they unsubscribed the service but did not refund the money.

I am trying to call 198 and *333 from the last 2 days. But all my efforts in vain. Their complaint service is not working. I called [protected] but they said they would be able to help.. i need to call complaint department only.

Deat Sir/Madam,

I have been using reliance Sim No.[protected] . today automatically deducted my balance and sent me a msg " u have been successfully subscribed news service ; then I inform it reliance care but he told me , wont refund my balance " after 3 to 4 hrs automatically unsubscribe it but not refund my balance , and it have been doing with me 2 times and also doing with too many customer please checkout it . and i am very appreciated i f i will get my balance.

Regards

Subrata

Dear sir/madam I have one reliance post paid corporate connection [protected] i want to say that i am paying itemized billing charges since April 2012 along-with charges for free net usage charges. i have so many times contact the sales executive for waiving of the same but he is not taking care of , he is saying speak to customer care. Since my connection is corporate connection so customer care is used to say that they have not the plan detail which have sold to me and advice to me to contact the sales person who sold the plan. It is very sorry that he is not entertaining me. please look into the matter .
Here i want to say that this type of problem has also been arised in earlier and the same matter was resolve by lodging the complain on this site.
thanks

SANDEEP THAKUR
NHDC LTD

I use reliance datacard mdn no.[protected] for the past 1.5+ yrs, i pay 850 bill every month i find its not worth for the service rcom provide in chennai. I try to disconnect it for the past 6 months. After a long struggle with customer care and web world finally they took my request in june 2012 but i not sure whether how they are going process it. Then i switch to my best plan i get conformation for that it will be migrated from 20th july 2012. But my connection suspended in july 1st week i talk with customer care and reactivate my connection on that day and pay the bill of month july Rs.780 on augest 3. The connection was again terminated because i put request on june. How worst experience rcom provides to me.
When i pay 850 pm my termination request never processed i switch to 280 plan within less than 20 days gap 2 time my service was suspended its worst to be part with rcom.
For any request goes to customer care they direct it to web world if go to web world they decline to process it or again redirect to customer care.Rcom is not ready to help customer they try to hide most of the important information needed for the customer.

The connection was again reactivated on augest 10 , I show the reply from rcom customer care for ur kind persual
Dear Karthik,

This is with reference to your e-mail dated. August 10th, 2012 for your Reliance Netconnect+ number [protected].

As the details checked and verified in our records the service of your number is active.

We request you to try connecting and still if you face any issue revert so that we can resolve your issue.

Thank you for choosing Reliance, India's No.1 Network.

Regards,
Mahesh Volanki
Customer Care
Reliance Communications Limited.

reliance broadband
billing account number: [protected]
customer account number:[protected]
I requested for termination of my internet connection on13/04/2012. As was going out of station i requested reliance broadband local engineer
Mr Sudhakar to take away the equipment and on 13th itself my connection was terminated by reliance broadband staff Mr Prasad and the equipment was taken away. As per their intimation to me through e-mail my phone was terminated on[protected] but internet was terminated on 24/04/2012. They have raised a bill on[protected] for Rs.982.56 which are rentals from[protected] to[protected] and by mistake i paid Rs.980/- on 8-5-2012. As my equipment was taken away on[protected] and i have not used the service from[protected] i need not pay the amount Rs.980/-.
Even as per their termination notice i had to pay only rentals from[protected] to[protected] and not unto[protected]. Actually reliance broadband
have to pay me the excess rentals from[protected] as i have not utilized their service from that date.

EVEN AS PER THEIR OWN BILL (BILL Date :[protected] Bill No. :[protected] I HAVE TO BE REFUNDED RS.302/-.
i.e full month rentals minus rentals unto[protected].

but despite several remainders by me they are not paying even that amount. i request the refund amount with interest immediately.





s.v.r.b.sastry

my number is [protected] which was in a name of santosh kumar bahelia now i don't know it is transfer in a name of santosh bhagla and someone have replaced my sim card i was using it from 7 years and it is vary important to me i have few proofs like fir of the number when it was lost few years before i think the r world is doing something because the voter id of santosh bhagla was fake i took the voter id number when one of the representative was showing me the xerox of the id proof .
my contact number is [protected] and my email id is [protected]@gmail.com

Hi,

I have had a very bad experience with regard to Reliance Data connect. In December 2011 I purchased a Dongle for Rs. 2477/-. This included the USB Modem Cost and 3 months usage. For 3 months I am not supposed to be getting a bill under this plan. But somehow because of the store's negligence this plan was not updated and I was registered under the normal plan even after paying the Rs. 2477/- . On the 12th of Dec 2011, I was given only one reciept for Rs. 1374/- Invoice no. being [protected]. The remaining amount (2477 minus 1374) being 1033/- for which I have already paid through Credit Card the RREF no. for the same being 0000822 and the Invoice no. being 000617, Batch no, 002970 time paid 19:33 which I have here with me for your cross ref.

I have been continuously interacting with the first Manager Mr. Suresh, 2nd manager Mr. Santosh from the Jayanagar Reliance Store regarding the same but he has not yet set it right even after continuous follow up for 8 months now. I was issued a new no. for which the store manager Mr. Santosh did not update the plan... the whole problem has again repeated.. THIS IS THE WORST EVER SERVICE PROVIDER.

WHY SHOULD THE CUSTOMER BE PUT IN A PROBLEM FOR A MISTAKE/ NEGLIGENCE FROM THE STORE EMPLOYEES. THIS IS THE WORST EVER SERVICE TO A CUSTOMER. I AM SURPRISED THAT EVEN AFTER FOLLOWING UP WITH MR. SURESH & MR SANTOSH FOR MONTHS NOW HE HASN'T TAKEN ANY ACTION TOWARDS SETTING RIGHT THE SAME. EVERY TIME I CALL HIM HE NEVER BOTHERS TO RECEIVE THE CALL. WHEN I VISIT THE STORE HE ONLY HAS ONE ANSWER "YES, YES, I WILL SET IT RIGHT." THIS CLEARLY SEEMS TO BE A FALSE PROMISE.

YOU PEOPLE TAKE CUSTOMER'S FOR GRANTED AND DO AS YOU LIKE WITH PROMPT PAYMENTS MADE. TODAY I VISITED THE STORE AND THE MR. SANTOSH HAS ALSO QUIT THE JOB.. THE STORE EMPLOYEES SAY THAT THERE IS NOTHING HE CAN DO..

I DON'T UNDERSTAND WHOM TO CONTACT.. THE CUSTOMER CARE IS ALSO USELESS I PLACED A LOT OF COMPLAINTS ONE OF THE COMPLAINT NO. IS[protected], THEY CLOSE THE COMPLAINTS WITHOUT EVEN ADDRESSING TO IT.

SUCH UNPROFESSIONAL SERVICE FROM THE RELIANCE BRAND. I HAVE SENT OUT AN EMAILER AND HAVE POSTED ON MY FACEBOOK PROFILE OF THE BAD SERVICE PROVIDED BY RELIANCE TO MAKE SURE THAT ATLEAST MY FRIENDS DON'T FALL INTO THEIR TRAP.

Regards,
Chaithra