[Resolved] Reliance Communications — No action on request for freezing account in respect of reliance netconnect+ no.[protected] | |||
Dear Sir, 1. I, Mukesh Kumar have been using a Reliance Netconnect broadband plus datacard no. [protected] and I had requested for freezing my account keeping in view the fact that I did not want to use this datacard anymore, through my e-mails dated 12, 15 and 30 July 2012 all of which were sent from my e-mail account registered with reliance netconnect. That time I was using an Advance Rental Plan (which was ending on 12 August 2012, after which I would be kept in Rs. 750/-month Plan) and I made the request for a freeze on my datacard account well in advance as I did not want to keep paying for unnecessary bills for this datacard which I would not be using at all. Despite this, I was slapped with a bill on 09 August 2012(Bill NO.[protected] which covers for a period from[protected] to[protected], totaling up to Rs. 652.39/-. I had again tried to communicate with Reliance Netconnect in past through e-mails(forwarded alonwith this e-mail to you), which were futile. 2. Isn't this a serious breach of customer relationship values and ethos on which a company like Reliance Communication should be standing firm? Or this is just another tactic of forcing innocent, unsuspecting customers like me to prolong the billing periods so that such companies can keep earning immoral, unjustified profits. 3. Therefore, I request you to please investigate this matter starting from 12 July 2012 itself and issue necessary instructions to concerned company for waiver of this wrongfully generated above mentioned bill so that confidence of customers like me gets restored. Expecting a favorable response, Mukesh Kumar [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
Dear Manager,
RCOM care,
This complaint has not been addressed to properly. This is just an open book case o[censored]tterly callous customer services in conjunction with a mala fide intent of creating inflated, unjustified bills with a purpose of adding profits for the Reliance company. Now, I think you people have been given enough time to act and it would be very appropriate for me to approach Consumer court in this regard.
Thanks,
Mukesh kumar
[protected]
RCOM care,
This complaint has not been addressed to properly. This is just an open book case o[censored]tterly callous customer services in conjunction with a mala fide intent of creating inflated, unjustified bills with a purpose of adding profits for the Reliance company. Now, I think you people have been given enough time to act and it would be very appropriate for me to approach Consumer court in this regard.
Thanks,
Mukesh kumar
[protected]
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare"