Reliance Communications Complaints & Reviews

My number is [protected]. It is on my fiancee number that is Feni Patel. I had DND activated on my number then too how reliance has cut 5rs of VAS Games, It is done against my will. I haven't select any of that in fact I have smartphone Sony Xperia S, who's gonna play such an idoitic VAS Game. I had lot better high graphics game for my mobile. I even don't know what VAS Game is. I need my 5rs back on my number.

I was recharging my mobile number [protected] of Rs. 55 through rcom.co.in website. And I chose "debit card" as payment method. While doing that my transaction failed but the amount(Rs. 55) was deducted from account.

Account details:
Bank: HDFC bank
Account number: [protected]
Debit Card number: [protected]

Please look into this.

Everytime I have called up the customer care for termination request when my account was active, I was been told that my account would be discontinued in 10 working days and I would need to pay only the pro-rated charges that would come up.
Below are the reference no. that I have when I had talked to your customer service -
Request Id[protected] on 10/28/2012
Request Id[protected] on 1/4/2013

It is not my problem or mistake that the service was not processed by your department and was left incomplete before I could come to know. If you see my past record, I had paid my bills before time always, until I had requested for a service termination, and your customer care goofed up. I kept on getting bills even though i had requested for termination and was been asked to pay. Still I paid one bill in the month of Oct to Nov, and again asked to terminate the bill, but all of a sudden I was told that my account is now suspended and I would have to visit the nearest reliacne center. Why at the first place I was been charged when I had asked for termination, and on second note why was is suspended without even notifying me by email or call. When you require customers, you keep on calling them day and night, but in such scenarios, why I was not even informed.

Firstly, it was your departments mistake of not processing my termination request, secondly I am not going to pay any amount of this bill, because my service was not terminated when asked, I was billed without letting me know, the service was suspended without letting me know.
I am out of country now and there is no body who is going to come down to the nearest reliance center. If you can terminate my service over this email, well and good, and but for sure I am not going to pay any money towards any bills charged.

And please do not use such words in your email that you can't provide, the service you provide really proivded lot of pain to me in past one year, and the lady who had called me for converting my account from postpaid to prepaid had put in a closing remark in one of the request that "customer does not wish to terminate and would like to continue", these are false statements which are put into termination request comments and you expect to provide good service to your customers?

I am expecting some promising responses here, if you can.

I have explained my case very much in detail that it was completely a customer care from reliance netconnect fault, who did not took a proper request from me on call. She did not discontinue the service which eventually lead to this stage where I have to now pay for amount which I have not even used and have been charged unnecessarily.
This is really unfortunate that I have made to go through all this terrifying and life bothering problem of having such a pathetic customer service and not at all satisfying service from you and your department. I very well know that the mistake is completely from your department, and I have nothing to do in this. If you take out the history and find out, I have paid my bills on time, and never created any problems, but for past 4-5 months I have been troubled so much by your customer and billing department, that has just cost me more money, waste of time and more calls made to customer service. This you can consider my sincere feedback for your customer and billing department that is coming from a customer, and you know what, you just lost of more customer.

Even though I pay this amount, I want an assurance that I don't want any further bills in future, also I WANT my service to be discontinued henceforth, and I don't want this service to continue at all, and NOBODY is going to come down to the store to do any kind of formalities, because I am currently outside India, and nobody can go to the store.

This a genuine appeal, if somebody can understand out there, I want this service discontinued forever, and if this time its not been understood, I would seriously not think even a minute to forward this email to your Chairman and CEO for his read and I would make sure all possible ways to raise my concerns and problems I have been facing with the worst service and response I have received from your department.

A very annoyed and tired customer of yours, who would not wish to ever take any kind of service of reliance ever,
Another leaving customer.

details of call history of January & February months
dear sir,
my self Saket jain, salt lake kolkata.

i want to know call details (call history of incoming & outgoing calls) of my prepaid no. [protected].
plz send details on my mail id [protected]@gmail.com for any communication u can use my no [protected].
plz do the needful.

ON 30th april my reliance number [protected] was terminated by reliance without any proper intimation. i called to reliance customer care and asked them the proper reason behind this bt i am surprised when they told that even they dont know the proper reason behind this and told me to consult local customer care centre. when i asked the local customer care members they told that they also dont know the reason behind this , i went there with my id proofs as suggested by reliance customer care.
when i cant helped by local customer care centre then i again called the reliance customer care this time i told them the whole story and asked the reason behind termination of my sim card and solution foer this.he told me that reliance will call u on the number you are calling from in 48 hours bt 72 hours passed bt no single call from reliance.
IS THIS FARE APPROACH OF RELIANCE TO DEALING WITH CUSTOMER.

PLEASE HELP
DEEP
[protected]( number terminated)
[protected] (contact )

I had activated WHATSAPP plan on 30 April 2013 , and when I am using it deduction is going on from my main balance. And when I complained about it they said that will raise a request for it to refund my amount within 48 hours but I didn’t get any amount till now even after that request, balance is continue deducted from my main balance and they are not returning back my money and when I tried to complained again I am not able to contact again with customer care officer. Every time,on customer care number ,some recorded message is coming and call is disconnected automatically. Around 160 Rs is deducted due to this activation. As of now, I just deactivated this plan because I do not have any other option to continue it. I am requesting to refund my deducted balance from reliance customer care service.

i haved asked for the porting code several times eery time they send me an error report. the customer care told me to re-verify the documents , i have done this too. the service of the customer care is very poor. they dont give any positive response regarding my problem. i need to port from reliance cdma to any other better gsm provider..thats all

I have claimed 3 complain but I didn;t gett any reply
1. unfair deduction of 786 at 13 septembet
Compalin Id:[protected]
2. Late response of 597/- recharge
a di rechage at 13 semtember but get it[protected]
Compalin Id:[protected]
3. unfair deduction of balance
Compalin Id:[protected]
4. at i do the 597 recharge on[protected] and 90 days not over and my INTERNET balance
bcome Zero abd deduced all the main balance to use Internet. My Net Balance is return back but the mail balance is return back during to time of this.
5. Many complian are regist it to MALIK AGENCY INFRONT OF STATE BANK OF INDIA,STATION ROAD, DURG, CHATTISGARH 491001. DURG CHATTISGARH 491001, but they do

I HAD RECHARGED MY NUMBER [protected] ON 1 MAY 2013,(WED,8:11 PM) BY RS.79.
GENERALLY 79 IS A SCHEME IN WHICH UNLIMITED R-R LOCAL NIGHT CALLS (11 PM - 6 AM)+500 R-R STD MINUTES ARE PROVIDED WITH VALIDITY PERIOD OF 14 DAYS.
BUT I AM NOT GETTING ANY BENEFIT OF THIS RECHARGE. I CALL TO CUSTOMER CARE ON 1 MAY NIGHT,THEY TOLD ME THAT THEY ARE UNABLE TO DETECT THE PROBLEM DUE TO SOME TECHNICAL PROBLEM AT THAT TIME. I THOUGHT THERE MAY BE SOME PROBLEM. BUT AFTER 2 DAYS I CALL THEM AGAIN AND THIS TIME THE EXCUSE WAS SAME,WHEN I REFUSED TO CUT THE CALL ,THEY TRANSFER THE CALL TO THEIR SENIOR "NAME-SONU",HE LODGE A COMPLAINT AND PROMISE -THE PROBLEM WILL TACKLE OUT IN 2 DAYS,BUT THERE IS NO COMPLAINT NUMBER SENT IN MY MOBILE AND TODAY IS 5 MAY. I WILL REMIND YOU,THIS RECHARGE IS ONLY VALID FOR 14 DAYS IN WHICH 4 DAYS IS ALREADY PASSED.

My complaint is regarding the activation of VAS MyCRBTDummy, VAS CRBT subscription without my permission from Reliance CDMA. Reliance has activated the given VAS services without my permission and deducted Rs. 10 + 15 +30 from my balance. Kindly deactivate all the VAS services and refund my money from Reliance.
This complaint is for my mother's mobile whose no. is [protected]. My name is Niyati and her's is Kumkum

I had paid my Reliance Netconnect Postpaid Connection No: [protected] on 03/04/2013 bill for an amount of Rs. 842/- through the Central Bank of India Netbanking account bearing a transaction ID : [protected]. I had done this bill payment operation through the website " http://www.rcom.co.in". The amount was debited, but the transaction has failed. I had taken the issue to Reliance customer care personnel, but the feedback is very bad. They even haven't guided me towards "what need to be done", this had been delayed from April starting until end of April 2013. Then I thought it is waste of arguing with these people and had contacted by bank reg. the same issue. They were also helpless. So, with this regard I approached you guys.

Do, call me if some more information is required.

Regards,
Premchand M.

Mob.No: +91-[protected]

Sir,
reliance netconnect+ clearly says they give fastest internet speed in India, in there advertisement . for that i bought there CDMA and i found it to be a lie.
there is a height of telling a lie. please, sue them for selling "lie" to us.
reliance CDMA no. [protected]

Dear sir my mob. No. Is [protected] and port code is RZ715376 its a reliance gsm (mah) number the company is not accepting my portout request i want to shift in aircel service. The aircel executive said, reliance is not sent ur request to us nothingw we can do it . The all procedure i have completed on 23 april 13 but still is pending.
Plz help me..
Thanks

Dear Sir,

We were receiving telecom services of RCOM under group users for our business activity from May 2012 to Jan 2013. We have specifically intimated about restricting to activate any extra service without our written request and we will not pay for any such activation. Unfortunately additional charges were included to us. They charged regularly the Value Added Services like Love tips, W18bolly, Merawala Gana, Net Usage, R-World and many more. They abruptly disconnected the services of all my group numbers despite I regularly paid the monthly bill with in time for and up to Aug 2012.
We would like to bring facts about exorbitant, unethical, unlawful billing and harassment practices to the consumers by the RCOM i.e Telecom service provider.

We have communicated several times about defective charges and wrong billing. Our communication was purposefully remained without any reply to us. After our continuous follow up RCOM accepted that they have wrongly included charges in the bill amount.Mean the while all of a sudden services were discontinued neglecting my calls and contacts in person with RCOM. This has caused huge losses to our company. Ultimately I was forced to have alternate arrangement for my group users. Sir you are aware to have activation of group users needs lot many formalities and minimum time period to have new facility. Now company claims the bill for the period for which no services were utilized. Scrapping of services was intimated to RCOM.
Now persons from Reliance Company are frequently harassing for bill payment. I have already paid the extra bill amount to Reliance. Now RCOM is harassing us for payment o[censored]nlawful, illegal so called dues.
This is not only wasting my time but causing my reputation.
I earnestly request you to look into the matter being supreme authority in the matter and give me justice and penalize RCOM for defective services.

Thanking You.

Regards

Millennium Associates
SdWani
[protected]
[protected]

My Reliance Broadband connection No. [protected]

On May 1st, 2013 I have received a call from one Mr. Naresh Kumar (Number: [protected]) claiming to be the Duty Officer of the Notice department from the Delhi High Court. He mentioned that there was a case against my mother, and mentioned that there was a complaint against her for outstanding amounts to be paid to some company (Note: he did not mention which company) but made some reference to TRAI. He mentioned that the notice would be despatched by 2 PM from the Delhi High Court to the Hyderabad High Court, following which my mother would have to appear before court & probably arrested. He gave me the details of the lawyer who had filed the complaint, and asked me to contact him to enquire about this. The lawyer's name was S.K.Sharma (number: [protected]), and when contacted he mentioned that this was a case filed on behalf of Reliance Communications, to whom apparently we owed money for an outstanding bill for July & August 2011. S.K.Sharma advised me to go to nearest Reliance webworld and call him up from there, so that he can talk to the guy there, and facilitate the payment of Rs.1,500 before 2 PM. The notice would therefore be cancelled and the case could be discharged following the settlement.

This was apparently related to an outstanding bill amount, for July 2011 for Rs. 521 (for which I was asked to pay Rs 1,500 – would love to see how this amount was arrived at). This bill was generated after I disconnected the Reliance Broadband services and had clarified to the customer service department & provided the explanations to the person who had contacted me over e-mail that I was not accountable for a bill which was generated when I had requested for the discontinuation of the service and had not used the services. The disconnection request itself was a great pain with full of pathetic responses, replies, answers and customer service by the Reliance customer care guys. I have a list of reference numbers to actually get the service disconnected – for which the RCOM customer service rep gave a lame excuse that their staff came to our house but there was no one at home (which in fact was an utter lie as we are a joint family with people present at home irrespective of the time of the day)

Though I panicked at first, better sense prevailed & I searched the web for similar instances; & to my relief found thousands of such complaints. It’s unfortunate that Reliance Communications has to resort to such practices to harass common people, for bills which are charged erroneously in the first place.

Sharath Kumar
On behalf of my Mother

I took a Reliance Postpaid Sim[protected] on 21st January, 2013 after receiving e-marketing phone call from Joya, Postpaid Section, Reliance. She told me about the benefit of Reliance Postpaid Connection including Reliance Net Connect 3G with a limit of 2.5GB (2560MB) data per month @ 99 monthly rental.

After accepting the offer, they activated the Reliance Postpaid connection & provided the facility which she mention over phone except for the Reliance Net connect 3g, instead they activated the 2g facility. After several interaction with Joya & Shivam (from Reliance Postpaid Section), they activated the 3g facility in my sim 7 days later.

The net was working properly & I was using the internet with the 3G speed to download a file in a few minutes, watch videos & make skype video call before 23rd April. But on 23rd night I received 1 SMS from Reliance (537380) “Dear customer, you have consumed 500MB on Reliance 3G, now the speed will be upto 64kbps till next bill cycle.” But as per the plan the total data limit is 2.5GB i.e. 2560Mb. So after 500MB consumption they cant reduce the speed. This was the first time I got the message in 3 month & immediately the internet speed was reduced which is unfair.

I then registered a complaint on 23rd April & received the service request no[protected] where they mentioned the problem will be solved within the next 4 days. But on 24th April I received 1 more SMS from Reliance (59111), “Please let us know if you are satisfied with the resolution of last service request” without solving the problem. (SMS are attached for your reference)

On 25th April, when I talked to Customer Care Executive regarding the above mentioned matter, they asked me, is my handset was 3g compatible? When they found out that it was 3g compatible set, they tried to avoid me & instead of addressing the actual problem the Customer Care Executive blamed the location where I was staying & informed me if the location is under 3g coverage area then only I can access the 3g facility.

I told them that I was staying in the same area for last 3 month & using the same sim to access the internet in a 3g speed. Then they told me the server is down & it will remain down from 8pm to 8am daily. So I can access the facility in the morning only. Unfortunately they not solve the issue yet.

Pl. Note : My billing period is (7th day of the month - 6th day of next month) &

Total Data limit : 2.5GB (2560MB)

On 14th they SMS me, I consumed 70% i.e. 1792 MB (I have attached the screen shoot of the sms). After receiving this sms i talked to Customer Care Executive, informing them that i did not consume so much data. They told me ignore the message. So it is quite difficult for a consumer to tab the actual consumption. I talked to 3-4 Customer Care Executive on this regard & On 21st they SMS me I consumed 500 MB (I have attached the screen shoot of sms the sms).

Pl. also note they clearly mention on each sms, I have consumed .....MB on Reliance 3G but whenever I contact Customer Care Executive they told me that I have a 2g net connection only & can’t access 3G speed but I access the net in a3G speed for last 3 month. Suddently they stop the 3G Net Speed which totally unethical.


6-7 month back a Reliance unethically deducted RS 555 from my prepaid account & refunded the same only after addressing the issue in the consumer forum.

Thanks to Consumer Forum for solving the previous issue.


Thanks & Regards
Joydeep Das
[protected]

hello Sir,
I am Mayank Choubey my reliance gsm no is [protected]
Network problem in my area since last 10 days not able to call from my flat.I called in customer care daily but they have not solved
instead of that they gave several different excuse.This issue is only at my area my location is Near Gurudwara Parihar Chowk Aundh Gaon Pune
Maharashtra. I am facing this issue since last 10 days not able to use sms call and internet service because of worst reliance gsm network service.I want my issue to be solved asap otherwise I want a compensation for my loss and this kind of fraud on the name of service.

Hello Sir,

This is Harpreet Sehra from Vadodara city of Gujarat..I have given an application for reliance broadband plan but till date, i have not get it yet..I have also written the complaint but nobody given me a proper feeedback..When i am calling to customer care at vadodara, they are telling me that There is a shortage of wires, so Internet plan could not be possible right away..I am waiting since long and i am thinking that Reliance is a big name brand, and it does not have supply of wire to provide internet connection..How is this possible?? I am really fade up..I hope you will give me a proper feedback and atleast look after about customer's demand..You can contact me on my email address or phone number given below..

I have brought a new Nokia Lumia 520 with a offer from Reliance that 1GB free 3G data will be given for 2 months after your first call. But the service provider is not supplying me with the data i have called customer care most of the time their server is down and they are not even noticing my problem.
My mobile number is "[protected]".My FRC of Rs.17 on this number gives some calling benefits but they not supplied till now. Please provide me with the solution.

we got a call from +401 on idea sim he said that we won 25 lakh and call this no [protected] so we made a call thru reliance sim then a man took the phone and start giving us advices i understood he is a fakeso we disconnect and on net when i search for this no it was from pakistan .will this cause any damage to us/////