Reliance Communications — unwanted service activation and unauthorised charges | |||
SIR, DATE-27 AUGUST 2012 THIS IS TO INFORM YOU THAT I ,KRISHNENDU BASAK(MOB.NO-[protected]).I HAVE A CONNECTION OF RELIANCE MOBILE . MY COMPLAINT IS THAT ON 26 AUGUST 2012 A SMS CAME FROM RM-58787 WITH A CONFIRMATION OF ACTIVATION OF 'LUV TIPS SERVICE' AT RS 30 FOR 30 DAYS . RS 30 HAD BEEN DEDUCTED FROM MY ACCOUNT WHICH I HAD NOT ASKED FOR. SOON AFTER THAT I CALL 198(CUSTOMER CARE NO. FOR COMPLAINT) BUT THAT WAS USELESS. I WANT TO ASK WHY PREPAID CUSTOMERS ARE BEING CHEATED THIS WAY BY RELIANCE MOBILE . I,THEREFORE,REQUEST YOU TO BE KIND ENOUGH AND PROTECT INTEREST OF THE CONSUMER SO THAT RS 30 TO BE CREDITED TO MY ACCOUNT SOON. YOURS FAITHFULLY KRISHNENDU BASAK C/O BALAI CHANDRA BASAK VILL-BANSBARI P.0+DIST-MALDA WEST BENGAL MOB.NO-[protected] EMAIL-basak.[protected]@gmail.com Was this information helpful? | |||
 3 Comments | |||
Comments
Reliance Mobile — Unauthorised activation of service
Dear Sir,I m very upset due to bad service of Reliance. Ive always been a reliance costumer and still they make unauthorized activations on my number. Earlier it was "Missed Call Alerts" and now it is "Beauty pack".
The moment i recharged my number for Rs50 , Rs 30 got deducted straightaway.I had already compliant to Reliance, but they say it has been activated from your side.Its really disturbing.
The first customer executive i talked to said that the matter will be solved and that ill get my money back..But when in 2 days my money wasn't back.. i called again and a guy named "Sunil" answered and said it could not be possible..He was kinda rude too.
Way to talk to customers!!!
Please look into this matter. ive been given an enquiry no..[protected].
Sujay Negi
[protected]
Dehradun
hi
this is to inform you that i am using a reliance CDMA no [protected]. (MP)Indore .
without any request caller tune activated, lots of time i request to customer care employee to deactivate this service but still this service is activate on my no. I request you to plz. take a proper action in this case .
Thanks
this is to inform you that i am using a reliance CDMA no [protected]. (MP)Indore .
without any request caller tune activated, lots of time i request to customer care employee to deactivate this service but still this service is activate on my no. I request you to plz. take a proper action in this case .
Thanks
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Mobile — unsolicited service activation
i am having a reliance gsm connection,recently on 26 october 2010 i received a sms saying"mera dil bhi...has been downloaded/renew ed at a charge of rs 10.tune renewal on 25.11.2010". Then they renewed the tune and cut Rs 20 stating the date for renewal in the next month.later upon the 1st renewal they send an sms which tild how to deactivate the same.i did as told but it yielded no results.i have tried their customer care n.o which is always busy.
kindly,give some solution to this problem.