[Resolved]  Reliance Data Card — Miscommunication by Reliance sales executive

Address:

Maharashtra

During December 2011, I purchased a data card under a corporate scheme (MDN - [protected]) of EY by paying the advance rental of Rs.5000/-. This data card got deactivated in the same month due to negative address verfication by Reliance. Vikram (Mobile - [protected]) was the sales person with whom I co-ordianted for the purchase.

After a consistent follow up with Vikram and his senior Ajay Pawar (Mobile - [protected]) for a period of more than month, he provided me a replaced data card ((MDN - [protected]) in the month of February 2012. While providing the replaced card he informed me that this is in replacement to the old data card and you will not be required to make any payment.

After a month Reliance issued a bill of Rs.5088/- for the new data card as the yearly rental payable by me (instead of adjusting the same against the old data card). Vikram informed me that he will get that amount removed / adjusted and you are not requried to make the payment for the same. In the month of March - April 2012, the new / replaced data card provided to me also got disconnected due to non-payment.

For activating the data card I passed on the information to Vikram and Ajay Pawar, but the efforts were in vain. I approached reliance centres and the call centre for the dispute but again the efforts of mine were in vain. I approached the appleate authority of Reliance, from there also I did not received any response.

In the month of May 2012, I received a call from Reliance Legal department stating that they will file a complaint / case against me for the non-payment. Carrying this forward, in June 2012, I got a call from Manish Rajput (Lawyer representing Reliance, Mobile - [protected]) informing that he will issue a Summons against me for non payment of the bill. On 26 June 2012, I again got a call from Manish Rajput's representative to make the payment (final settlement) or else he will file the case. On dispute of the same I received threatening call from Belapur Police Staion (SP - R K Patil) to present in two hours (at 7:00 p.m. I was at Charni Road). Due to my international travel plan in the month of July 2012, in dispute I paid Rs.5088/- to the representative of Manish Rajput (via receipt no.[protected].

From the whole case, my context are:
I have in total made a payment of more than INR 10,000 and till date not a single data card is active with me.
No response by the Reliance Call centre and appleate authority
Calls are made by Manish Rajput for expanding his business. He informed me that he can fight case for me if I make a payment.
Mis representation by Manish Rajput stating that he will issue summons in my name. In fact he can just issue a notice in my name and not the summons.
Tie up of Manish Rajput with SP. R K Patil. I can never be called by any police station to be present in some hours and make a payment if I don't accept the settlement letter of Reliance.

Hope to receive an early response from your side.