[Resolved]  Reliance General Insurance — Still no reimbursement of claim

I have a Corporate Medical Insurance of Reliance General Insurance through 3rd Party Paramount Health Services,

My (Kumar Sudhir) PHS ID is : RG NOI 12175693 JAL
Wife (Anju) PHS ID is : RG NOI 12175694 JAL
Daughter (Mansi) PHS ID is : RG NOI 12175695 JAL
Daughter (Jihi) PHS ID is : RG NOI 12175696 JAL

I have submitted my claim form of my wife (due to her severe illness and I had to rush to the nearest hospital which is not network hospital) through my company's HR in December 2008, but still there is no any response.

One day (on 29.01.2009 at 17:53:40) I called customer care help desk at[protected] and got response that "PHS needs the authority letter from the hospital to verify the documents" and the letter is issued from PHS Delhi office to our HR but still I didn't received any letter.

Important Note: On website www.phmhealth.com and also the booklet provided didn't mentioned that PHS needs any authorisation letter to verify the hospital document. if they need to verify go directly to the hospital and verify it. I do not have any problem.

Another thing also that your website does not contain any email address in contact us section. There is address, Phone number, Fax number only.