[Resolved]  Reliance India Mobile — Cheating by RIM

Reliance India Mobile — Cheating

I would like to inform everybody here about cheating done by reliance communications on behalf of caller tunes. I am 3yrs old customer of reliance, initially I had reliance postpaid connection but because of too much irregularities in billing I converted it into prepaid. Now recently one day one of my friend called and told me that the song in my caller tune was nice ...I was surprised and shocked as it was some Kannda song which I never heard. I don't know single word of kannada language, neither I heard the song anywhere. when I asked the customer care about this ...they told me that this song is requested by me. When I argued with them on this ..they changed their words and told that it must be copied from some other reliance customer having similar caller tune. But believe me I never came across such a tune neither I call any local number in Bangalore. They already deducted some money for this service from my prepaid account and then deducted another amount for getting it de-activated.
I seriously suggest everybody on this board not to go with Reliance. I[censored] already have reliance just through away. I saw same problem with lots of other customer when I went to Reliance Web World.
Also they are deducting 30 rs from customer for activating this.
This is rediculous. I am throwing this today.

Sanjay Yadav

Reliance India Mobile — CHEATING BY RELIANCE INDIA MOBILE

Respected Sir / Madam,

RE : CHEATING BY RELIANCE INDIA MOBILE WITH THEIR LOYAL DAPO (DHIRUBHAI AMBANI PIONEER OFFER) CUSTOMERS.

With ref to the above, we REGRET to inform you that despite our repeated verbal & writtnen complaints for the last one & half year, no one at Reliance India Mobile bothers to respond us!

Under the above plan, we are given 400 minutes @ Rs.0.40 every month which is carried forward for the next 3 months i[censored]nused. Against this, no roaming at all is charged so long as we have the balance of these paid minutes & we can make reliance to reliance calls absolutely free through out India even during roaming till we have the balance of these paid minutes as they have already pocketed the charges.

Now, almost for the last 15-18 months, they have started charging us for the roaming irrespective of the balance of our monthly paid 400 minutes under the technical excuse of TRAI!

We have lodged the complaints for the same innumberable times but in vain.. The only excuse, they give is in the name of TRAI! When we looked into the matter thoroughly, we learnt that the TRAI has given the guideline for slashing the roaming rates & make them uniform. It has never ever given any guideline to deprive the old & loyal customers of any facilities, they are given with the basic & pioneer offer right from the inception for which the valued customers like us kept paying the bills at quite high rate for years together!

Its quite hurting that the pioneer customers who dared to trust Reliance in the initial phaze of their company, are being harrased for their loyalty & trust! Instead of offering them some special benefits for our long lasting support, they are deprived of our basic rights on the basis of which they trusted DHIRUBHAI AMBANI.

You would be shocked to know that they have manipulated TRAI guidelines only in their interest. We are the same pioneer customers who are still charged mobile to mobile local @ Rs.1.20 & STD @ Rs.1.90 & mobile to land line local @ Rs.1.00 & STD @ Rs.3.50 which the highest in India.

You are therefore, REQUESTED to kindly intervene the matter very immediately & restore the pioneer offer in toto & refund the excess charges collected so far by misinterpreting the guidelines.

Thank you.

Customerily yours,

Manasi M. Karia.
Contact : [protected].

I have received RELIANCE MOIBILE POST PAID bill no.[protected] dated 01/12/2008 (Account no.[protected] mobile no. [protected] ) in which Rs. 282.00 debited towards Reliance mobile world usage charges . Out of which except Sony prime time 30) Rs. 30.00 which I have deactivated Rs. 252.00 is wrongly charged to my bill without using the services . Last month also such type of charges wrongly debited to my a/c . I have sent may mails to CFO.[protected]@relianceada.com requesting to look into the matter and refund these charges immediately . But the same is not attended
As this is corporate a/c and you continue to charge wrongly without using R world services we have no other option then to discontinue all mobile services of Reliance from our office and switch over to other HONEST service provider and brought this to the notice of CNBC AWAZ CHANNEL PAHREDAR PROGRAM so that other person facing same problems with Reliance mobile will join hands and collectively surrender Relince mobile services .

kindly help me iam very upset with my rim connection yesterday it will deducted 99Rs from my account,
this is cheating.
iam very unhappy freom the service of rim.
what i can i do?
i can't understand.

Hi,

I agree that reliance is the biggest chor in the name of service. After paying a bill amount of Rs. 1400/- against the invoice amount of Rs. 1450/- they disconnected my outgoing after dure date and mentioned that this was due to the less paymnet done against the billed amount.

I had 8 connections including landline and mobile, I returned and took the new connection from TATA. I guess its almost 3 years, no problem in service, but off course tata customer care is the worst, so I do prefer to go to main office of tata located locally in Goa.

Regards ...

Raj

I am also suffered from this same type of problem. I am a student and much of money is deducted from my account against caller tune services. While I never take this service. And amount deducted continueously after deactive the service. I request all customers Plz dont use RIM.

Reliance India Mobile — Cheat

I bought a Reliance India Mobile Connection in June 2009 of Rs. 2200 with a scheme if RIM to RIM all India Free for 1 year. On 07.07.2009 i receive an SMS that my connection has been recharged with a voucher of Rs. 39. After that my scheme was terminated.

i talked to customer care and informed them i did'nt recharged the connection as i already knew that if i ever recharged my scheme will end. I asked them from where this recharge has been done so that i can check out who did this. They denied to reveal any detail. I asked them to lodge a complaint and they refused for that too asking me to go to a Reliance web world. Visiting a Reliance Web World is almost a big task because its 35 kms from my home.

I'm totally disappointed and the response from the Customer Care makes me feel like its a trick to cheat customers.

a service had beed activated in my number withour my permission and when i am complaining to custemer care they said that plz wait 24 hour your service will be unserbscribe but they are not removing it . plz remove my service .
thank u

Reliance mobile (Pre paid ) — Monetary irregularities

This is to inform you that very uncustomary behavior of the service provider, in the regard of our Reliance prepaid connection (Mobile No. [protected])
We recharge our cell by night free magic card day before validity ended, and customer care tell that this recharge is not valid due to pre-recharge how this is possible.
Another irregularity on the same cut Rs. 22/- for one day before validity ended in night service and customer care told, we excess than 3 lac second. How it is possible. Please provide monthly details.
Another uncustomary behavior how it is possible if we recharge by one day advance and the recharge not valid as well as no new recharge permitted until one month complete.

If all is under Hidden policies then we are sorry as avail Reliance services for future. And also go in Consumer for all wrong monetary things which is paid by me.

Preeti Verma
Dr Praveen verma
Lucknow