[Resolved]  Reliance India Mobile — Reliance India Mobile: MNP Service Is Not Effective: Facing Problem from more than 1 Month with No Incoming Calls & Outgoing Messages

Address:

West Delhi, Delhi

It was my MNP Request with in Reliance from CDMA to GSM MDN: [protected]

I requested for MNP with in Reliance from CDMA to GSM for my MDN: [protected], By visiting at web world (WW) in Ranibagh (Dayal Infocomm) on Friday, April 1st, 2011., wher they told me about the timelines (SLA of 7-9 days) of this service but it was not done as per the SLA, where I did everything they said. I visited the web world several times but they didn’t had any information so I placed an online complaint on 04/14/2011 which was closed without giving any solution. I started doing followup to get it done and after doing regular follow up with web world & on the customer care number (CC#: *333 & 198) there was no resolution and the people were not willing to note my complaint even moreover they were providing me New SLA each time of my contact and then I requested them if MNP is not possible then please cancel my request I will go some different carrier now but then they didn’t canceled it & they raised another request on behalf me without notifying it to me & blocked my old SIM the CDMA one and activated the new SIM the GSM one after good hours in the night of weekend but it has nothing to work like a mobile phone & then I again lodged an online complaint after various attempt at CC# & WW till 5 days continuously to get it resolved at WW or the CC# where the response was as usual
Mean while I noticed that my profile in their record is not as appropriate as I had provided them so I added another online complaint. And after all these I felt very bad…it was like I did biggest mistake of my life because I was taking care of my emotions with thousands of my contacts & reliance…it’s been almost 10 years I am the customer of reliance & never trusted any other carrier….somewhere in 2002-03 I got first reliance connection in UP (MDN: [protected] prior to this it was an local number 0551-****536 ) then I changed the circle to Delhi in 2005 I requested for number change with same relationship & I got this number (MDN: [protected])

Well I’ve placed last complaint, when I got support of my neighbor with MDN: [protected] he gave me this phone & said continue with this number.

"Few questions that I have, are for TRAI….what type of Guidelines are given to these carriers to do so? Please make it available publicly. also, since TRAI is regulator in India what are the checkpoints that they have to ensure that this is going BAU."

In case anyone have any questions, please let me know on my new number provided by my neighbor.

Thanks and Regards!

Deependra K. Verma