[Resolved]  Reliance Net Connect — Poor customer service and product

Address:

Chennai, Tamil Nadu

Hello...

This is Santha, who was using the Reliance Data connect ([protected]). At the time of purchase itself, they had promised to get me Mcafee Anti virus for one year but i had not received it. I had called their customer care for the umpteen number of times, they will promise to send it but still i had not received. Well i ignored myself of having promised about this offer. It has been a total distress to me after 6 months, the data card itself was not connecting properly when I enquired few of my friends and they said that they have the similar complaints with reliance data card. Every month, I was getting calls from the reliance people to have the payment and was treating me well to get it paid on right time. I have also logged my complaints at all their calls but none guided me or responded for this alone, some promised to send a customer service person to home but never had they done so. I have been tired waiting for it and paying them of course. In months it become too horrible, the data card stopped responding itself but I keep getting the bills and calls for money. I don’t know why they are all this money minded and not caring about customer service itself. What is the use in getting paid alone from your customer when they are not happy with your service? In my case, I am not even able to utilize the need of buying this product but still your people keep forcing me to buy. At the end of my frustration, I have told them I am unhappy and don’t want to be a customer of Reliance itself and they said fine but pay the bills. Till now, I haven’t got a single person responded to my device problems.. How worst way of handling your customer is this? These days am getting calls from different unknown numbers threatening me to pay. ([protected], [protected], [protected], [protected]) still I am trying to explain my problems but they aren’t so responsive and simply money minded. I have their calls recorded in my mobile, you can also have the samples of the way their employees service the customers in vain. Even now I am ready to pay if you have valid record of my usage and stuffs? The device itself is at non usable state and I don’t understand where these bills come from?


Thanks
Santha