Reliance Communications Complaints & Reviews

Hi,

I took a reliance netconnect datacard (ZTE device) which was working fine initially for few months. It then started giving problem, basically the device was getting heated up and stopped working. Though it was not stopped working fully but was working partially as i had to disconnect, wait for some time and reconnect. I gave few complains but they didn't take action. I told them very clearly if the problem is not resolved, i will stop the payment. Finally, after few weeks they sent one Engineer to my house & he confirmed the problem with device, the concern was immediately informed to the customer care. Then they said me to visit the ASC(authorized service center) nearby. I called the ASC and checked if they are ready to give me a new device. They told me "YES". As they didn't have the stock, i was told to come after few days(10/12). When i went to the ASC, they denied to give me a new card. They told they will copy the data to an old empty device and will give. I didn't agree with that as the device was within warranty period. I had informed the same to the person(Varun Shurpatne) i was in touch. Then there was no response at least over a month. As i informed them before, i didn't pay the amount. I told them to disconnect the service. I believe the service was disconnected as it's no longer in my name.

After that, i was getting calls from Billing department. I told them the issue and shared the complain numbers also. They didn't do anything either.

Now, few days again i got a call from Billing Dept saying they will send me legal notice and they sent it.

I request the authority to look into the matter and take the appropriate action.

Connection Details -

Reliance Netconnect+ number [protected] in the name of S Ghosh

Thanks,
S Ghosh


Complain Numbers[protected],[protected],[protected]


[protected]Email Conversations[protected][protected]
On 29 May 2012 10:38, SXXXXXa Ghosh <[protected]@gmail.com> wrote:

Mr Varun,

The complains are with you people for more than 2 months or so and you people including ASC haven't taken any action even after Engineer confirmed the device as Faulty. I visited your ASC and they didn't want to replace it with a new device which we discussed. This is communicated long back, probably a month or so but there was no action.

Now, today(May 30, 2012, around 9 am) you called me and asked if i wish you replace the device. Where were you in last one month? Why this complain was addressed before?

You can see all my previous email communications. I had to stop the payment b'coz the issue was not addressed and a faulty device was sold to me.

I guess i made point clear. If you want i can return the device.

SXXXXXa

On 29 May 2012 10:07, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for writing to us.

This is in response to your e-mail regarding device and billing issue of your Reliance Netconnect+ number [protected].

As conveyed to you during our telephonic conversation on your alternate number [protected], we understand that now you do not wish to replace the device.

Further to your concern regarding billing issue, as we have checked the details and found that there are usage reflecting to your account for the billing statement period[protected] to 31-2012 and[protected]. Hence, no waiver can be passed for the same.

Currently service of your number has been suspended due to an outstanding of Rs. 2010.12/- reflecting to your account. Hence, we request you to visit the nearest Reliance Mobile Store and clear the same in order to process your request of service termination.

List of Reliance Mobile Stores attached herewith for your ready reference.

Thank you for using Reliance services.

Regards,

Varun Shurpatne
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.in.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.


On 27 April 2012 14:18, SXXXXXa Ghosh <[protected]@gmail.com> wrote:

Hi,

I have visited you ASC(Basavanagudi, Bangalore) today but the ASC denied to give me a new card. I was told i will be given a new data card as my data card is within warranty. This ASC told me "New card can't be given, will copy the data to an empty card". Obviously, i was not ready for that. This card is not even 5 months old.

Well, i am tired with you people. I want you people to disconnect the service as you people couldn't resolve the problem in last 2months. As mentioned before, i will not do the payment also.

Hope i made my point clear.

SXXXXXa

On 18 April 2012 12:49, SXXXXXa Ghosh <[protected]@gmail.com> wrote:
Hi Varun,

As per our last discussion the ASC is supposed to replace the card and i confirmed the same with you.

I spoke with the ASC(Basavanagudi, near south end circle, bangalore) on 13th April. They informed that they didn't have the stock they will let me know. I called them again on 16th and then again today, the story is same "Stock not available". I really don't understand how come they don't have stocks for a week. Moreover, the way this ASC people called is not acceptable to any customer, they are very much arrogant.

I called the Reliance customer again today to convey the same discussion i had with ASC but the customer care executive said "they can't do anything related to ASC". Now, if your ASC is not willing to do their job, whose job is it to talk to them and follow the line?


Now, since this problem is going from last one and half or 2 months and still i don't see any solution of the problem, i want this is connection to be discontinued. Also, i will not be doing any payment b'coz this is going for a long time. Since i was sold a FAULTY Device i want my money back for the device i paid.

Hope, i made my points clear.

SXXXXXa

On 16 April 2012 16:25, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,

This in response to your e-mail regarding speed issue of your Reliance Netconnect+ number [protected].

As conveyed to you during our telephonic conversation on your alternate number [protected], we understand and confirmed that one of our technical engineers had visited at your premises and found that there is some issue with your device and requested you to visit nearest authorized service center (ASC) to replace the data card.
.

We also understand that you are already in touch with Authorized Service Center and they will provide you the replacement of device till Friday 20th April, 2012.

Regards,

Varun Shurpatne
Customer Care
Reliance Communications Ltd.



On 4 April 2012 22:50, SXXXXXa Ghosh <[protected]@gmail.com> wrote:

Hi,

Who has informed you people that the problem is resolved. I was told some technicians will call me, which never happened. Then all of a sudden i got a message saying problem is resolved.

The problem is never resolved.

I have tried in 2 laptops, the issue is same.

I don't want to go to any center as i don't have time for that. I expect if you people to sort out the issue.

As mentioned before, i will not do the payment until unless the problem is resolved.


Thanks,
SXXXXXa

On 4 April 2012 22:43, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for writing to us.

We regret the inconvenience.

Your complaint for the slow speed issue for your Reliance Netconnect+ number [protected] has already been registered as Service Request ID[protected] and has been resolved. As per the resolution, we request you to check the data card on another system if it works fine, request you to contact the PC vendor for further assistance.

And on another system also faces the same problem, request you to visit the nearest Authorised Service Center (ASC) with your Netconnect+ device and get the data card checked and collect the job card details.

We request you to refer the details of Authorised Service Center (ASC) from the below URL:

http://www.rcom.co.in/Rcom/personal/handset/service_center.html

Still any issue persists, we request you to write us with the following details:
• Location of Authorised Service Center (ASC)
• Date of visit
• Job card details
• Name of the executive
• Alternate contact number
• Best time to contact you at the alternate contact number
We would require the same to assist you better.

Thank you for using Reliance services.

Regards,

Gitesh Parab
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: SXXXXXa Ghosh ([protected]@gmail.com)
Date: Tuesday, April 03, 2012 10:28 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Re: Re: Reference to your e-mail

Hi,

This so called solution is pathetic & have got it may times from you people. It's time you find out why the connection drops so often. The whole problem with your network i believe.

Again, if the problem is not resolved i will stop payment.

SXXXXXa
On 3 April 2012 22:28, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for writing to us.

We regret the inconvenience.

As per details checked in our system, we request you to follow the steps given in the attachment for speed issue.

Thanking for using our Reliance Services.

Regards,

Anup Gaikwad
Customer Care
Reliance Communications Ltd..

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: SXXXXXa Ghosh ([protected]@gmail.com)
Date: Monday, April 02, 2012 10:10 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Re: Reference to your e-mail

Hi,

May i know on what basis this service request #[protected] is closed. How did you people decide that? I was told i will get call from some team & i have never received any call from Reliance. Suddenly, i got the msg saying problem is resolved. Are you guys kidding over there?

The problem is very much there. If you are not able/capable to resolve the problem, don't expect any money from me. Solve the problem and take money. I hope i made my point clear.

Thanks,
SXXXXXa



On 28 March 2012 22:29, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We sincerely regret for the inconvenience caused to you.

This is with reference to your e-mail regarding poor speed issue for your Reliance Netconnect+ number [protected].

Kindly note that your complaint has been registered vide Service Request ID[protected]On 03/28/2012, 10:10:55 pm) and the same would be resolved within 5 days from the time complaint has been logged.

We would appreciate your patience and co-operation in this regard.

Further to inform you that our technical team will call you from any of these numbers[protected] and[protected]. Hence, we request you to accept / pick-up the call as this will be in regards to the Service Request which you have registered with us.

Regards,

Suren Singha
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.in.


You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.


"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately


-----Original Message-----
From: SXXXXXa Ghosh ([protected]@gmail.com)
Date: Wednesday, March 28, 2012 12:09 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Reference to your e-mail

Hi,

I have followed the steps mentioned below , but of no help.

Error message- Nothing, speed fluctuates, comes to "0" in every 10/15 secs and continues like that until unless i disconnect & connect again
Operating system type : Win 7
Netconnect+ make and model - ZTE, not sure(couldn't found)
Desktop/laptop make and model - laptop, SONY VAIO
Signal strength - Full always:), see attached
Exact Location where problem is being faced - J P Nagar 5th Phase, Banaglore
Alternate contact number - [protected]
Preferable time to call you when you are available with the system - Anytime before 11 am, after 8 pm

Thanks,
SXXXXXa



On 22 March 2012 15:21, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding connectivity issue for your Reliance Netconnect+ number [protected].

Kindly note that the services of your number are active in our data base.

We request you to check the network setting and change the setting to Hybrid mode while roaming/traveling. Steps for network settings:
• Open the dialer
• Click on settings
• Click on network (3 Network modes will be displayed)
• Netconnect+/ High speed 1x/ Hybrid
• Click on the Netconnect+ mode and click on apply
We further request you to please enter the correct Reliance Netconnect+ number as username and password without prefixing 0. Please follow the below mentioned steps also for further assistance:

For Win 2000 & WIN XP: Go to Start>Settings>Network and Dial Up connections right click on Reliance Netconnect Icon and Click on properties>Networking Tab>Internet Protocol [TCP/IP] should be checked.

For Win98/SE and Win ME: Go to Start>Settings>Network and Dial Up connections right click on Reliance Netconnect Icon and click on properties>Server type Tab>check the TCP/IP check box if not selected then click on TCIP button.

For Windows 7: Go to Start>Settings>Phone and Modem>Click on Modem>Do Query Modem.

If your issue is still not resolved, then uninstall and reinstall the Reliance Netconnect software then restart the system and try connecting.

If problem persists, then we request you to write us back with the following details:
• Error message
• Operating system type
• Netconnect+ make and model
• Desktop/laptop make and model
• Signal strength
• Exact Location where problem is being faced
• Alternate contact number
• Preferable time to call you when you are available with the system.
We would require the same to assist you better.

Regards,

Nilesh Dhumak
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada..com. You can also call Reliance Customer Care at *355, 30335555 &[protected]...

Dear Sir,
My name is Vidya Prakash from Tamkuhi Road, Kushinagar. I have a Reliance GSM connection ([protected]).Last time 6.5 rupees deducted from my main ac without any information. When I call in customer care then he register complainer (SR No.[protected] and say it’s solved in 3 days. Today 27/10/2012 I call in care and talk to Sunil, he says no any BAL deducted from your ac. I know last time on 21/10/2012 Rs6.5in my ac. So, I asked about nodal officer no, but Sunil not provide this no. So, please sir helps me. And take action against reliance. Another problem is I have complained about network from 3 months, but no any response from reliance.
Vidya Prakash

dear,
reliance custmorcare i mobile no. is lost so i just wana block my sim no. is [protected]......

Dear sir ,
I am Ajay chander R [ resident of pollachi ] having my reliance net connect broadband plus device with the id [ [protected] ] . My device do have the speed transfer rate upto 3.1 mbps . but in our areas , I used to get upto 1 mbps speed due to network coverage . for past few months , I been experiencing terribly slow speed below the average speed . when asked them , they told me to check my speed using speedtest.net , when checked the speed is terribly low than the broadband speed. I am being a broadband plus usage customer usually pay for unlimited usage without any dues. When I asked the customer care person said me that due to network coverage and more no. o[censored]sers in our area , I am experiencing slow speed . but I don’t understand onething I was getting good speed till before few months and now I am getting a speed which I couldn’t even say that’s the broadband speed of [200 – 300 kbps ] , but its wasn’t like that before . I am disappointed by such an answer which makes me to think why the well known reputed organization like reliance do need to tell some answer that doesn’t suit it. I am sorry to say this , I am nt convinced by this answer . so , I am making a complaint against them to look over the issue and resolve the steps as earlier as possible . I know in certain areas , I may nt get high speed but I am expecting a broadband plus speed not below the broadband speed.

Regards,
Ajay chander R
[protected]

Dear Sir,

I m using reliance postpaid connection, when i change my plan in postpaid then my no. got barred for one month i talked to customer care also but they didn't pick my phone and now they are charging bill amount from me without providing any services, this is totally wrong how can they charge billing amount from me , i have not even able to use this connection. Sir, kindly do the needful.

Hello,

I am Akshatha. I am using a reliance datacard. Previously i had a plan of Rs1100. I made a request to terminate the connection and finally i agreed to take a plan of Rs250. Reliance representative had called and mailed me that the plan got changed from 14th september. My billing period is from 14th of current month to 13th of next month(eg. 14th september to 13th october). But i got a bill for monthly rental of 1100. i raised a complaint again that the plan has not changed yet as told by the representative. They are telling that plan has changed from October14th. This issue was done by there representative and they are asking me to pay the bill. They are telling they cant do anything from there side.

My mobile number is +91-[protected](Reliance GSM). 60 Rs has been deducted from my balance without any service usage yesterday. Customer care toll free number is always busy and getting busy tone for hours. No one is responding properly when the call is connected to Customer care. I want the resolution ASAP.

Some day before i bought a new reliance Post paid connection, My no is [protected]. I have applied for the plan 599 in which Ril to Ril is totally free and apart form that 900 minutes. My first bill of 15 days of 460 rs in which they have charged me 165 rs for R world usage. Although my cell does not have a feature of internet connectivities. I am using nokia 5100 which does not even have any option in connecting to net. I considered it as possibly i have used it. in the next month again they have charged me 405 rs apart from my plan. all total my bill is 1099. I called up to CC had a conversation to Chandrakanth on 19 oct 2012 arround 10-11 am in between. He is so stupid guy inspite of solving my problem he started shouted on me. I requested him to discontinue my no services immedatly. As i dont want to pay any extra charges to Relience. I have also informed him about the Nokia cell which i am using, which does not even come with internet facilities. They turned my life life in Hell, i would not suggest any one to owe a Reliance Services ever never in his or her life.

They are worst in customer services, Call charges, Services.

Dear Sir,
i took broadband postpaid connection from reliance by paying Rs 2450-00.As laid down in the offer they extended broadband facility for 3 months
Subsequently after completion of the term they deactivated internet for want of clear pending bill of Rs 340-00 ( A Part in generating the bill ). The information was not given to me through post/courier. They sent an sms to my mobile,I couldn't see it immediately. When I approached the office
for activation they asked me to pay the outstanding bill and paid Rs340-00 Receipt No 9596/8-6-2012. Since I feel the bill amount I get is high I asked them to convert my account from postpaid to prepaid. The customer care told me that it is not feasible within one year, and the executive explained me about another plan in post paid that if you pay 2000-00 Rupees connection will be of free for 4 months.and asked me to see the office after a week.
I approached them after 10 days for payment of e one month outstanding bill of Rs840-00. But to my surprise they asked me to pay Rs3300-00 towards advance rental and current months bill. I didn't accept for the new scheme at any time. They themselves activated as per new plan wherein I have to pay advance bill for months.meanwhile they stopped my net service.For all these changes they have not contacted either by phone or by post or even
by sms. I argued with them I can pay the bill for which i used your service.i.e., for 10-15 days bill if not one month bill.I stopped approaching the office further. Later, after 20 days I use to get phone calls to me for payment of the bill Rs 3900-00 ( They enhanced )
y
Later, the matter was taken up by their immediate higher office. They contacted me by phone. The executive repeatedly phoned me for payment of Rs 3900-00 bill. I explained him due your office anxiety clubbed the forthcoming bill into current bill.and moreover the amount was not billed, it was only advance rental, and they stop-ed the service already. It means I had to pay advance rental for which connection was not given and only one month completed in the so called plan. The executive by name Mr, Rajesh mobile no [protected] repeatedly called me and also threatened me and
also abusive type words.

After one month, I use to receive calls from 91-[protected] saying that he is the legal expert and filing a suit against me for clearance of bill. Again I explained him the entire story that if at all i was due their office it is only one months rental. The other side person who called me, introduced once as a legal expert and later as court employe and warned me if you don't pay the bill you will be issued warrant and to attend the court at New Delhi. He always phones me at my office hours. I am a state govt. employee and often I use to conduct meetings with my subordinates and i told him the same and told him that not to disturb me during my office hours. But he continued...[protected] at 4.00pm,4.10pm on[protected] at 1.14pm and on[protected]at 2.09pm and 6.34pm and on[protected] at 3-44pm,3.47pm. Meanwhile one representative contacted me and asked me to pay at least one month bill and the remaining will be sent for waiver. His contact no was [protected]. and immediately in order to settle the matter I went to the reliance and paid the one months bill Rs 940-00 ( with late fee 100-00 ). But the immediate next day onwards the process is same,calling me for bill payment. At last with disgust i told him if I am a culprit/cheater (if you feel ) go legally as per norms. Since last ten days I didn't receive any call.

In this total scenario what was my role? Is the way they honor customers? What is the question of giving warnings and threatening s to customers?
The so called court advocate tells we have sent legal letters two times and it is quite ridiculous? I am not informe3d anything so far by paper/post/courier. Is mobile calling is official? If I would change my mobile number what the case would be?, With humiliation to a state govt.officer. what would be the fate of illiterate and country people? is there no end?

Please go through the content and do as you wish.
With Regards.

K.Vijaya Bhaskar
Broadband acc. No [protected]
Mob;[protected]-emailid - [protected]@gmail.com

I went to Reliance Communications to change my current plan, i.e. Rs. 440 plan to Rs. 899 Unlimited plan. But, they told me that you can not change your existing plan to Rs 899 Unlimited plan. You have to change your number for that. Only a new customer can get that plan (Rs. 899 Unlimited Plan).
So ultimately, I purchased a new SIM and deposited Rs 850/- as Security Amount. But later, when I called up Reliance Customer Care, they told me that you can change your existing plan to Rs 899/- Unlimited plan. Even another Reliance Store confirmed me that I can change my current plan to Rs 899/- Unlimited plan.
I want to lodge a complain against Reliance Communications for making me fool and want my Security amount back !!!

I have Reliance mobile No. [protected]. For a long period, Reliance were charging for Cricket package which I had never ordered. I instructed them several times to stop deducting money, but they hardly did anything. After hundreds of complaints I was able to stop deductions for Cricket package.

Now after a month and half, Reliance deducted Rs.5/- for something "Saregama VAS" ----- this is some rubbish I never ordered. Their call center won't be of any help.

I am intentionally complaining on this platform, so that people know how they collect money by looting consumers.

Hope Reliance takes cognizance and [1] Refund Rs.5/- deducted 25.10.12; [2] Stop this nonsense package I never ordered, -- forthwith & [3] Stop doing such illegal acts in future.

Dear Sir,
I sri. Dibakar roy, a regular consumer of Reliance GSM Service (Mobile no. [protected]). I have recharge Rs. 14/- sms facility pack which is provide me .05 paisa per sms service. But last day when I have sms more than 50 from my mobile, the service provider company charge the Rs. 1/- per sms. After that I have made a communication to the customer care service of the respective company about the matter but it vain. No information from the company side about the changeability of the sms of a perticular day.
There fore you are requested to look into the matter so that I can get refund the adjustable amount.

Thanking you.

I AM BHAVIK FROM BHIWANDI
THEIR IS AN PROBLEM IN OUR AREA OF RELIANCE GSM NETWORK I COMPLAINT TO RELIANCE CUSTOMER CARE BUT THEY DID'NT LOOK AFTER THAT...
THE NETWORK COMES & GOES CONSTUNTLY...

सविनय निवेदन है कि उक्त कम्पनी ने एक ही सर्विस का चार्ज बार-बार उपभोक्ता के फोन से बिना पूर्व सूचना के काट लिया जाता है।
उपभोक्ता ने[protected] को संदेश सेवा के लिये अपना सर्विस चार्ज उक्त कम्पनी को भुगतान किया था परन्तु कम्पनी ने[protected] को उपभोक्ता के फोन से बिना पूर्व सूचना के उसी सर्विस का पुनः चार्ज काट लिया गया है।
उपभोक्ता को अपने ग्रहनगर से बाहर होने के कारण फोन मे बिना बैलेंस के वह अपने काम पुरा कर सका, इस कारण उपभोक्ता को मानसिक व अर्थिक रुप से 10,000 रुपये का नुकसान हुआ है।

अतः आप से सविनय निवेदन है कि उपभोक्ता को न्याय दिलाने का कष्ट करें और भविष्य में इस तरह कि समस्या न हो इसके लिये कडें नियमों को बनाया जायें।

My reliance postpaid datacard [protected] has not been working since 3rd week of August 2012. In spite of repeated requests for data card replacement, fake non existent service center addresses were given. The customer care didn't even have updated phone numbers of service centres to replace the datacard. I was without internet for more than a a month, till I switched to Tata photon+ prepaid datacard on September 28 2012 after terminating Reliance postpaid.

Even though i didn't use rather was not able to use internet, i paid Rs. 2179 for service termination. My service termination acknowledgement receipt has the following details -WOTOWWCODE is [protected] and WOTOWW reference number is RW08002. I had repeatedly checked, if Rs. 2179 was the complete amount to be paid including termination charges and they confirmed that i had this amount for non usage as well. My monthly post paid bill comes to 850+. Even if September bill included July and August's partial usage, the amount should not have been more than Rs.1900. Even though i paid extra termination charges amounting to Rs. 2179, now another bill has been generated on October 22nd after service termination with amount 449.44.

Nothing to speak about their 3.1 Mbps speed, which never materialized.

Hi,

After unbearable pain with the service am raising complaint. Please consider and am requesting u to all the people in India take a wise decision after my story to take new broadband connection with Reliance.

Phase 1:

I've taken reliance connection in the month of May or April end didn't remember proper date from the 3rd day internet is not working properly . Called to customer service simply the nice voice pals taken the request , however no immediate solution.There is another work post office is call to customer care and raising a complaint. Net was working for 7 or below that days and am raising request once back. This is going on till 3 months . Another wonder with their technicians and the system. The technicians didn't call me or come to my home and issue is not resolved ,however the status was resolved in their system.I patiently watching all these,however not able to know whom to approach. When am asking the executives to pass the call the higher official. Wondering with their tactics or something. They put me on hold always and telling the officials were engaged in another call or unavailable.Don't know how many working in customer care and no body was free to take up at anytime. Finally i got some other number and asked the official to deactivate the connection and I requested for waiver or installation charges back, however they simply rejected. I wexed up with these requests and not able to note these many , when am trying to ask waiver simply they are telling the status was resolved. I unnecessarily paid the amount for the period when the connection was not fine. Got waiver just 300 and I paid 1k over for no proper connection. Post that the connection was good for two more months. Then the current issue was started.

Phase 2:

In my area the cable was chopped by somebody. They rectified once and post that same scene is repeated recently at September end 2012. Am out of station till Oct 4th . Post i raised a ticket on 7th as per their records. Post that this time my goodness i got chance to talk with the higher official after 4 or 5 days and he simply said the issue regarding the cable has been chopped by local and they are not interested to reconnect it n suggested to withdrew the connection.I raised a request for termination and asked for waiver or installation charges because the issue from their end as usual they rejected.I agree for that and approach other service provider and the request for new connection has initiated mean while i got call from reliance they are trying to reconnect the connection post 7 days from my request. I hold the new service provider and calling to these reliance people everyday single or twice. Simply they said two words" Excuse,Escalate", but no use. am holding the new service people. days passing on but no solution finally they have given "'[protected]@relianceada.com'". on 18th i dropped a mail stating whole story and I'll wait till 20th post that will not interested to retake the connection.Same time I called and mentioned the same, still this much follow up no solution.Don't know whom to approach for this. Finally i requested for the cancellation n done on 21st October.Now they stating that i need to pay the bill for the whole month. please check the conversation:

As per the confirmation received from our concerned team for your billing complaint, registered vide Service Request ID[protected], your cancellation request was processed within the given time frame. Hence, no waiver is applicable to your account for delay in cancellation. Any rental charged after 09/10/2012, will automatically be reversed by the system. my uid is :[protected] .

Now i called to the customer care she said i need to pay the bill for the period[protected] to[protected] .Utterly i shocked with this. connection is not working from sep end and request is under process before cancellation request and i need to pay for the period . I asked her why i need to pay and check the conversations on my id.she said the first request on 7th of October was closed .I shocked and the second request was cable issue. I wonder nobody came and didn't call and the issue was closed. She gave an offer for waiver. I asked her why i required that even i've not used the connection. My blunder ness is I've not notedown the requests and howmany requests i need to note down??Recently i studied about consumer forums in Reader's digest and find this. I hope that I'll get solution. As a software guy we have so many tensions,however these people are tortured like any thing.Am not able to explain the mental torture I faced. As I opted this network to work from home, however I faced a lot. Kindly provide solution. They will pay for this ? answer was no.

Please be patient for this long story and try to take a decision before taking reliance broadband connection. visualize my pain and provide me the solution.Please reply me how to solve this issue or to whom i need to approach for this . Kindly reply back to [protected]@gmail.com. Thanks for the replies.


Rgds,

Kanth.

Dear Sir,
My Name is Vicharan and i am a student at LPU near Jalandhar. I have come all the way across from Thailand here to study because i was told it was a good place.However the problems i am having with your Reliance communication is very disturbing and disgraceful for this country. As i am a foreigner i am being treated by Reliance customer care like i am an outcast.
I have purchased a Reliance GSM sim no [protected] from my university campus for usage in my blackberry mobile phone.
In the beginning when i activated the blackberry services i was told that for the Rs 99 plan i could download 2.5 gb data from my internet browser provided i did not use any other browser. When i did that i automatically lost rs 100. When i spoke to the reliance customer care i was told that my handset had some settings which were incorrect that is why i have lost balance while downloading. My handset settings were changed as per their instructions and i was told that after that there would be no deductions. I again tried to download and have just lost over Rs 500 in balance because of deductions. I am not using any third party browser for downloading so why is this happening.
Further even though my blackberry services are active i am unable to send and receive mails from my handset though my internet is working. When i called 389 they were rude and told me that since my details could not be uploaded i could not be helped and that i should go to the reliance web world store and resubmit my documents if i wanted help.
Sir, I am staying at the LPU hostel and have classes till 6 every evening after which i am not allowed out of campus as per university rules. The store where i bought the simcard keeps saying that my documents have been sent and that it will be uploaded. It has been over 2 weeks.
This is disgraceful service and i have approached the students union here at the university to completely ban the sale or Reliance Communication sim cards and any other reliance internet devices at the university.
I am contactable at [protected].
Vicharan Prampree

My mobile number is [protected].

I am using the reliance postpaid service from May 2012. Right from my very first bill I am being wrongly charged for unused RWorld usage for which I complain to the customer care every month. Every month after my complaint they provide me with an adjustment ID deducting the amount from the bill. This has really been irritating me a lot as I have to call the customer care each time I get the bill.


Now, 5 months have passed with the problem being persistent and becoming more brazen. Untill last month the amount charged would be around Rs 30-50 every month. This time, on my Sep 2012 bill, however the amount charged was Rs 210. When I called the customer care, the person initially argued that I had in fact used the Rworld service and the amount charged was not fallible. I had to explain him my history of Adjustment IDs to make him understand the problem. When I asked him to deduct the amount and provide me with an adjustment ID, he told he can only waive a maximum of Rs 100 from my bill. I insisted on getting the full amount waived immediately for which he hung up the call. After half n hour o[censored]nresponsive wait I had to cut the call.

The next day I again called the customer care for registering a complaint. The person told me that he had registered the complaint and the problem will be resolved in the next two days. After 2 days I got a message from rcom saying that my problem has been resolved. When I called the customer care again, I was told that the amount will be deducted from the next months bill. However, when I called the customer care again after a few days seeking the status of my complaint, the person told me that I was not wrongly charged and I have to pay the full amount.

I need a permanent solution for the problem. I am considering changing the service provider as the last resort. I have again complained to the customer care and my complaint ID is[protected].

I was holding a prepaid connection of Reliance with the number [protected] for last 2 years, it was working well, but suddenly, my this connection was terminated by the Reliance company on 19.10.2011 ( where as this connection was valid up to t he year 2022) without any notice, and the Reliance franchisee, is not giving me any satisfactory answer, why my this connection is terminated where as with this termination of connection I lost this connection with the avail balance lying it,
So, I request all my brothers dont trust the Reliance communication company, this company is cheating the costomers.

Hukam Singh Panwar ([protected])

[protected], [protected] & [protected] the 3 mobile nos are reliance prepaid card. so many times the company activate any sevice automatically & less the cost in this number's i report in c.care so many times but his told the proof not updated properly but i submit the proofs 2 month back properly in kovilpatti reliance off orbit enterprises number [protected] he is the rel distributor in kovilpatti so please take immediate step for this complient. thank you...