[Resolved]  Reliance Netconnect — Bill generated without Internet USAGE

Address:

Tiruchirappalli, Tamil Nadu

My reliance postpaid datacard [protected] has not been working since 3rd week of August 2012. In spite of repeated requests for data card replacement, fake non existent service center addresses were given. The customer care didn't even have updated phone numbers of service centres to replace the datacard. I was without internet for more than a a month, till I switched to Tata photon+ prepaid datacard on September 28 2012 after terminating Reliance postpaid.

Even though i didn't use rather was not able to use internet, i paid Rs. 2179 for service termination. My service termination acknowledgement receipt has the following details -WOTOWWCODE is [protected] and WOTOWW reference number is RW08002. I had repeatedly checked, if Rs. 2179 was the complete amount to be paid including termination charges and they confirmed that i had this amount for non usage as well. My monthly post paid bill comes to 850+. Even if September bill included July and August's partial usage, the amount should not have been more than Rs.1900. Even though i paid extra termination charges amounting to Rs. 2179, now another bill has been generated on October 22nd after service termination with amount 449.44.

Nothing to speak about their 3.1 Mbps speed, which never materialized.