Reliance Netconnect Broadband — Worst Service Agency chosen by Reliance

Reliance Netconnect Broadband — Worst Service Agency chosen by Reliance

G Gowreenath

Hi Everybody, I thought of taking Reliance NetConnect BroadBand from Reliance went to official site to book my Order through Online. Reliance people given the online transactions handle to Vriti Agency situated at Noida, When I enter to the site, with in 10 mins one of executive called (Joginder) from Vriti called me and ask me to order through online If I am interested and he promised me to deliver the device with in 2hrs after successful payment. I done the payment on 16th Oct, till now they didn't deliver my device and they are killing customer patience. So trying to reach Vriti Agency Customer Care, but that IVR is disconnecting after Min 1:12 Sec, When I am trying to reach who took payment from me (Joginder Vriti Exective) some one picks the phone and they said Joginder is not sitting here, when I am trying to ask his number they are cutting the phone. I sent a mail to reliance.[protected]@vriti.com, so one person called me on 4 days before and he said it will deliver with in time. but nothing is happen. I never seen this type of worst service Agency in my life, when i am trying to reach reliance customer care people they are saying they are not responsible for this. So every thing is blocked.. I don't know, will get the device, I paid 3400/- towards payment. Why Reliance is not taking care of these complaints is they are not responsible Where can we approach. My strong advice to people who are planing to go for Reliance NetConnect make sure, once you recieve the device only you can pay the amount, otherwise we don't know what is happens once we paid the money. People can find my Mail communication below with Customer Care executives.. its such a bad Agency. Hi Joginder, Good morning... I am unable to understand about my order, till now its not delivered to me and no body is contacted me from Vriti to resolve the issue. When I am trying to reach you on this number:(Ph: +[protected], some new person picks the call and he replied me as you will contact soon, but didn't get any call from you or any of Vriti Executive. When I am trying to reach Vriti Customer Care Number which I got from Reliance Customer Care (Ph: +[protected], this IVR system is put me on hold after Min 1:12 Sec call got disconnected, So I tried so many times the Customer Care number of Vriti.. same thing is happening. When you took Order from me, you promised me to deliver the device with in 2 Hrs, Already 12 days over and this is 13th Day till now no progress, How you will treat customer I didn't understand. there is no point of contact there is no customer responsibility. If it will take long time please return my money, so I can go ahead with another provider. Please act on this issue and resolve the problem. I can't wait for long time, I already lossed 12 days. When I try to reach Reliance Web World, they are saying they didn't receieve any information on my name to deliver the device. (I contacted Reliance Web World at Krishna Chambers, Malleswaram, Bangalore). with best reagrds Gowreenath Ph: +91 [protected] Note: Forwarded message attached -- Original Message -- From: "Gowreenath"gowreenath.[protected]@rediffmail.com To: reliance.[protected]@vriti.com Cc: joginder.[protected]@vriti-interactive.com Subject: Fw: Fw: Fw: Fw: Fw: Fw: Re: On line payment Hi Reliance Care Vriti, On 23rd Oct (Fri), I written a complaint to reliance.[protected]@vriti.com, so the same day one of your executive called me and promise me to send the device that day itself. Today 27th Oct (TUE) till now didn't receieve the datacard or no body contacted me after your executive call done. If its take too much time, then please return my money to my account. I don't have any patience to wait for such a long time its almost 12 days over. But one bad thing about your customer service, when I am trying to reach your IVR system.. its put me hold on 2 mins after that call got disconnected I am unable to reach your customer service through phone.. I tried 5 times, every time I am lossing 1/- Re, Seems to be your IVR system has no capable to handle calls. (Note: If your unable to deliver the device please return my amount to the account to which i used for payment.). My transaction referrence numbers you can find below: Form Reference number: 1736518 Amount Paid : 3400 Product Id: 7041 Payment done on: 16th Oct with best regards Gowreenath Note: Forwarded message attached -- Original Message -- From: "Gowreenath"gowreenath.[protected]@rediffmail.com To: reliance.[protected]@vriti.com Cc: joginder.[protected]@vriti-interactive.com Subject: Fw: Fw: Fw: Fw: Fw: Re: On line payment Hi Reliance Care Vriti, I done the payment with respect to Reliance NetConnect BroadBand+ device (Product ID 7041) with cost 3400/- on 16th Oct 2009. Today's date is 23rd Oct till now I didn't receive my device, So please help me to process fast (It's almost 7days gone today is 8th day). I purchased because I need the usage of internet immediately, So please assist me to get the device ASAP. I spoke with Joginder regarding this issue (who initially interacted with me for the device purchase) 2 days back, but didn't deliver the device till now. You can find the All my transactions below with payment reference details. When I am trying to reach customer care[protected] its put on hold and after one min call got disconnectd. with best regards Gowreenath [protected] Note: Forwarded message attached -- Original Message -- From: "Gowreenath"gowreenath.[protected]@rediffmail.com To: joginder.[protected]@vriti-interactive.com Cc: netconnect.[protected]@relianceada.com,datacard.[protected]@relianceada.com Subject: Fw: Fw: Fw: Fw: Re: On line payment Hi Joginder, Sorry to mention this in previous communication, Monday who called me to hand over the DataCard (name: Damodhar), When I am trying to reach him, he is not answering my call to know the status whether he has the device or not to deliver @ my address. with best regards Gowreenath Note: Forwarded message attached -- Original Message -- From: "Gowreenath"gowreenath.[protected]@rediffmail.com To: joginder.[protected]@vriti-interactive.com Cc: netconnect.[protected]@relianceada.com,datacard.[protected]@relianceada.com Subject: Fw: Fw: Fw: Re: On line payment Hi Joginder, Can I know the status when the DataCard will deliver to me, its almost 7 days completed including today. Why its taking too much time, no body contacted me till now to deliver the DataCard. Please take action on this, I paid the amount till I am waiting to recieve the DataCard (Reliance NetConnect). with best regards Gowreenath Note: Forwarded message attached -- Original Message -- From: "Gowreenath"gowreenath.[protected]@rediffmail.com To: joginder.[protected]@vriti-interactive.com Subject: Fw: Fw: Re: On line payment Hi Joginder, Good Afternoon, Till now I didn't received my data card. No idea why it's taking too much, my payment is done 5 days back till now I didn't see any progress on that. One of Reliance employee called me on Monday behalf of you, but he didn't meet me till now. I am trying to reach you on your land line, but every time its giving engage tone. If you can process this ASAP that will be appreciate it. with best regards Gowreenath Note: Forwarded message attached -- Original Message -- From: "Gowreenath"gowreenath.[protected]@rediffmail.com To: joginder.[protected]@vriti-interactive.com Subject: Fw: Re: On line payment Hi Joginder, No body called me on Friday regarding to collect the documents or handover the Hardware/datacard (Reliance NetConnect) to me. Can you follow up the process to get done fast. Please confirm me on one more thing, as per corportate plan monthly download limit will be 2GB, I am working at IBM as I already mentioned on Telcon, so please make sure I will get that benefit too. (Note: If you need any document regarding IBMer, I will provide my Id card xerox for further process, most of my friends they are getting 2GB download limit per month.) with best regards Gowreenath Note: Forwarded message attached -- Original Message -- From: "Gowreenath"gowreenath.[protected]@rediffmail.com To: joginder.[protected]@vriti-interactive.com Subject: Re: On line payment Hi Joginder, I done the payment, the Referrence of payment is : 1736518 You can find the same at attachment also. with best regards Gowreenath On Fri, 16 Oct 2009 14:52:13 +0530 wrote >Dear sirIf you pay through Credit Card, Please use this link. offers.connectindia.in/checkout.htmAnd our Product Id is 7041 and Cash Rs.3400/ Please confirm me after done the payment.Thanks.-- -- -- Regards:Joginder Choudhary.Sales Advisor (Reliance Online Deals)Ph: +[protected] Fax[protected]E-Mail - joginder.[protected]@vriti.interactive.com Was this information helpful? No (0) Yes (0)

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Comments

Gowreenath

After such a long time I got my DataCard and activated

thanks

Santhakumari

from Bengaluru, Karnataka

my land phone(land phone no:[protected], Serial no:LSP-340E) is last 2 year dead, four times complain in reliance customer care, ther have no response, kindly take action

Regards

Santhakumari
Ettickal(H)
Kottayam,
kerala
Contact No:[protected], [protected]

SUJATA BANTE

from Mumbai, Maharashtra

My Reliance smart Sim card is not good Internet speed now. Please checking this-
No.[protected]. that is not working yet. I make 16 days ago but not working now till time.

Krishan Kumar Gupta

Reliance Broadband & Vriti Interative — Fraud while purchase of Reliance NetConnect BroadBand+

I have purchased a Reliance Netconnect BroadBand+ device on 24th-Dec-2009 from and executive of Vriti Interactive Noida who claims to be authorised agents of Reliance. Reliance Executive whom I was dealing with told me that we have 2 offers to choose from...

1) To get first month rental free on Rs 499 plan which offers 512MB download
2) To get Rs 200 discount on a plan which is greater than or equal to Rs1000.

and told me that if my usage is less than 60 hours a month, I should choose (1) offer. I gave my consent on offer (1) as I my usage hours is not more than that.

When I started using the device I found that in just 7-8 hours usage, device exhausted more that 500MB. I requested Reliance Executive to look into this issue and if this download data is correct then switch my plan and give me (2) offer.

Since then I have been struggling to contact this person(Reliance Executive) as he never picks up my call. I have contacted Reliance Customer Care thrice and logged three complains against this fraud but nothing happened. Complain numbers are as follows
[protected]
[protected]
[protected]

Last time Customer Care Executive told me that they can't help as only Reliance WebWorld can resolve this. I visited to my nearest Reliance WebWorld but they bluntly refused to do anything as I have not purchased device from them.

I feel completely helpless and cheated. I advise to all not to purchase any Reliance Product as they have hired companys like Vriiti Interactive to make fool of customers to just sell away their products.

Reliance Executive(from whom I purchased this device) name,address and contact number is as follows:
Ghanshaym/Dinesh/Anil/Rajesh
Vriti Infocom Pvt. Ltd.
B-75, Sector-63,Noida-201307
Mobile: [protected]
Landline:[protected] and[protected]

Bhooshan

from Bengaluru, Karnataka

Apart from being , these guys are also THIEVES.

I paid my monthly bill by credit card over IVR. Apparently this was a new mode of payment they started.

Although money was debited from my credit card, Reliance Claims they did not receive the money, and wanted proof.

I gave them the Transaction Id, that was generated by Reliance’s own IVR system – but they refused to accept, saying they want my credit card statement sent to them. WT[censored]

When i explained that credit card statements come only end of month, they said they cannot do anything.

The issue is still hanging.

I CAN’T BELIEVE THEY DO NOT TRUST THEIR OWN TRANSACTION ID!!!