[Resolved]  Reliance Netconnect — Modem pin not provided

I have booked a reliance Hi speed Netconnect X1 online with Receipt No: 2360, Foam No. [protected], Dt[protected] at VIRTI INFOCOME PVT LTD (Reliance authorized agent) Mumbai branch (Code. [protected]), and connection not yet activated.I have received the Modem in 3 hours after online request. I called them several time in 3 days on Mumbai Agents numbers [protected].& [protected] No response from their end. I have also informed by email to "[protected]@vriti.com" & "[protected]@relianceada.com" on Wednesday, 15 July, 2009, 5:41 PM.
Please let me know why so much delay from their part ? I am visited the Reliance world at Andheri West, and to check the problem.They also try to contact the above mob numbers but no response. I found that the connection is activated and it required 9 digit pin to activate my modem. This fact is not known till I contact the reliance world at Andheri, Those who provided / supplied the the Modem not provided the information of requirement of pin. They are Just Provided the LG modem LXU-800 They took the money and went. To day is 8th day and problem is still at large. Now I have done STD called to NOIDA-(U.P.) on numbers[protected] to Mr. Jegdesh Singh and Rajesh Devadi. First person promised information will be passed in 15 min and he noted my contact number second person said he will provide the information in 2 hrs time. now time is 18.30 no one is available to attend my call.
Thanks