Reliance Communications Complaints & Reviews

Dear Sir,

This is my second mail in this month related to same issues but his time Reliance Data Card customer care people have done a pathetic service in providing Change of data plan service.

I have requested Reliance customer care service people which is located in Armenian street, Chennai for changing my Reliance data plan from 950rs unlimited plan speed of 3.1 mbps till 10gb to 400rs unlimited plan with speed of 3.1 mbps toll 2 gb as it is sufficient for me to plan my budget.

I have placed the request before 20.03.2013 still the plan hasn't changed. I received a call from customer care for confirmation who assured me that the change will take place in two days that is on 21.03.2013. Really shame situation I still did not receive any information regarding the change of plan and I request you to take some corrective action against Reliance data card customer care service providers.

Reliance Data Card No - [protected]


Anil Kaura
[protected]
kaura.[protected]@gmail.com

During last few days, I have been repeatedly charged as internet usage( according to the reliance customer care personnel). But the fact being that I havent used internet at all thru my cell phone using the reliance sim that I own. The reliance customer care representatives arent ready to accept this and neither are ready to take any action regarding the same. I have been calling them several times but with no fruitful response. I wish to get my balance refunded and the compensation regarding the same to be provided for the sheer lack of responsibility on the company's side and for such bad behaviour and waste of my valuable time and money. The number on which I suffered the inconvinience is [protected] (Reliance GSM prepaid). I want an urgent and severe action to be taken regarding the same at the earliest.

Hello Sir/Madam,

I am Bijaya Kumar Samantara. My Mobile number is [protected]. I am using this number since 2 years. I have submitted my Address Proof, ID Proof & one Passport Photograph in the Reliance outlet (Store), Green Park, New Delhi on dt:20/03/2013. The customer executive of that store told that it will be changed after verification. But there is no any person come to check for verification till date (30/03/2013). But on dt.30/03/2013 my Sim has been stopped from services (both incoming & outgoing).

I requested to shutout this problem immediately.


Thanks,
Bijay
Alternate Number:[protected]

My reliance NetConnect plus had been getting a good speed. But after I recharged it with Rs.800 data pack, the net speed has gone done abruptly. It is so slow that sometimes it cannot open a webpage.The download speed at IDM is around 4-5 kbps with 14 kbps at the max. I have talked with Reliance customer care many times. Some of them suggested to clear cookies, delete history and so on and I did the same but in vain. They said they made a...

my name is nadeem naeemi, i recharged my no.[protected] (reliance gsm) with 399 rupees & get only 0.01 paisa . i asked customer care & they told me that i wasted my money they cudnt help me . they didnt answer in manner . iwant to get my money back or want xplanation from them .

i recharged with 399 rupees but get only 0.01 paisa n they r saying my money has gone waste . they evn dnt get any answer about it.

sir my current contact no is [protected]. n my reliance no is [protected] .
sir i recharged my reliance no [protected] with 99 for internet (21 days) on[protected]. n they diducted my balance in just 10 days . in these 10 days i just downloaded 2 songs (total amount 52 mb) and i also dint use internet for 3 days in these 10 days . so how my remaining data was finished in just 10 days.
my current no is [protected] .thank you

Hi,

I took a reliance netconnect+ connection on 30th January, 2013 with a plan of Rs. 250/- pm (NCPKUS_MyBestValue1GB). And my connection details are:
NetConnect+ number: [protected]
Account Id/Relationship no:[protected]

To my utter surprise, I got a bill for Rs. 407.76, for first 20 days! The bill details are:
[protected] to[protected] : Rs. 266.13 and[protected] to[protected] is Rs. 96.77, and the rest are taxes.

I called up Reliance support number[protected] and they don't have clue of the billing (why there are charges of Rs. 266 for first 10 days while my plan is Rs.250/-pm), so suggested me to visit the web world to get that rectified.

I visited the Reliance web world in Kondapur, Hyderabad and explained them the issue. My first bill which includes the welcome letter too, clearly mentions that my plan is Rs.250/-. So the executive at web world agreed that is is billing mistake and raised a complaint number,[protected] and said that someone from billing dept shall contact me in 48hrs. Also he said that I need not pay the bill, as this is under a complaint (for excess amount) as the last date is 12th March. But I never got a call back from Reliance. So I called up the support number again on 22nd March and when checked, they said that the billing dept tried to reach me, but couldn't hence the compliant is closed mentioning that 'not able to reach customer'. So I again raised one more complaint on 22nd (compliant number:[protected] and gave my both numbers (primary and alternative numbers). In the meanwhile, I got the bill for March, with a Rs.100/- as penalty for non-payment of Feb months bill (for which the complaint is pending). As usual, I haven't got any call from reliance till 25th evening, so I called the reliance support number on 25th March (around 5:30pm) and talked to their executive Ms. Kavitha. She checked and said that the compliant is still active and I shall get a call. I again gave both my contact numbers to her. And at that time I realized that my connection was put on hold on 22nd March and so cannot use my card.

And as unusual, I haven't got any call till today 29th March, so I called up the reliance support again at 8:00pm and talked to Mr. Raj. After keeping me on hold for nearly 21 minutes, Raj confirmed that he checked with his counterparts that the bill is correct. His explanation is that every customer shall be put on a default plan (irrespective of the plan the customer has signed) and later shall be converted to the customer's requested plan. So I was charged for a default plan a Rs. 266 for first 10 days and later moved my connection to my signed/requested plan. When I questioned him who asked the reliance to put me in a higher plan (when I asked for Rs.250 plan), he mentioned that that is how all the customers are done!. And he don't have clue, why my connection was not changed to my plan on the 2nd day (instead of waiting for 10 days and charging me Rs..266 for 10 days). So I asked Mr,Raj to raise one more complaint with full details along with my both contact numbers. As expected his prompt response is 'my system is slow and going for re-boot and I cannot take the complaint now'. When I shouted, he said that he shall raise the complaint and give a call back to me with details. Its nearly 30mins, as expected, there is no call back or SMS (with complaint details) to me!

Then my next question to him is how can the company place the plan as per their choice when the customer signed for a different plan? And he doesn't have an answer. When I confronted him, he said that I have again need to go to a reliance web world (and I am sure they cannot help).

Few questions needs to be answered from Reliance:
- How can they place the customer into the plan of their choice or a default plan when customer signed for something else? As per TRAI, they cannot activate the plan for their choice.
- When and how they move the customer to the customer's asked/signed plan?
- And how can they charge the late payment fees in the next billing cycle, when there is an open customer complaint for excessive charges
- When we give the phone/contact numbers along with alternative numbers, if they enter wrong data (purposeful?) whose fault it is?

Can anyone look into this and get back please? Can anyone advice me of the next steps? Do I need to approach TRAI? If so how?

Thanks
Viswanath

I had been using a Reliance data card having no. [protected] for almost 2+ years. I was initially using the card in Pune, later I was reported to Mumbai and I had serious connectivity issues regarding which I had complained to Reliance on various occasions; I was always told that there is a congestion and they are working to resolve this; however nothing much changed and I ignored the pain regularly paying the bills before due dates. In October 2011 I finally decided to terminate my connection, I called up RComm customer care and told them my plea, they apologised and gave me a waiver for next 3 months with the promise that the service would improve; however as expected nothing changed again. As I did not want to take a new connection (my laziness)I continued for the next few months again all bills paid before due date.

In September 2012 I decided to finally end this, I called up RComm customer care and told them I wish to terminate my services, again offers we're rolled out; however I was determined to stop this time around.
I was told that I just need to pay for the existing month before the due date, a request has been raised for termination by RComm and it would be done. I paid my bill well before the due date and hoped that I would get an email or call from RComm. What I received is a bill again next month, I called up RComm and asked them the reason for the bill, the earlier request was not registered by the RComm agent; I flatly refused to pay as I had not been using the Reliance connection.

I was told by the RComm agent that they would look into this and resolve it, also I was given an option to go for safe custody which I refused as I did not wish to continue with Reliance. Best is next month again I receive a bill, not sure why the connection was still active if I did not pay in October itself.

Now I have received an email from [protected]@gmail.com asking me to be present at Lok Nyayalaya Bandra on 6th April 2013.

I did call up on the numbers given in the email to get some more clarification. The lady told me that I should either pay up or be present on 6th April, 2013; I was also given an option to pay a part of it and close the account; however I don't understand why should I be paying for no fault of mine when I had clearly requested for termination and had cleared my dues.

I would request you to please help me in this regard. I don't mind visiting the Lok Nyayalaya; however I do have other commitments to keep during the day and was hoping this could be settled with your help.

Regards,
NJ Mathew

sir
i want 2 month from febuary 2013 to march 2013 details of massages and call details of number [protected] and [protected] rim g.s.m number.its a personal problem please send the details of my email id
manu.gaur.[protected]@gmail.com
thanks

Hello,

My User ID is[protected].

Since the last 20 days my internet isn't working after 6pm to the next morning 8pm. I called up the customer care several times and gave numerous complaints and their executives just closed it without addressing it. After getting no response I contacted the Reliance secretariat and they promised me I will get a call from the local teams and they will update me. Its been 5 days since that promise and not a single call yet. Also I gave a request for an internal shifting of my connection in December and they happily closed the complain without addressing the issue.

Thanks

I was sent the following notice on email by Reliance for broadband connection that was deactivated after payment of all outstanding payments more than 3 months back. In spite of repeated requests to deactivate the connection, I was called by a number of representatives from Reliance offering me different plans to continue with the connection. I kept saying no as I didn't need the connection but they disagreed to deactivate the connection on time. I paid all the outstanding bills when I made the request to cancel my connection. Reliance still generated 3 bills as they delayed the cancellation from their side. This is consumer harassment by sending a legal notice to scare the consumer and forcing them to pay for services they never asked for. Request you to please help me with my complaint. I read about a number of such consumer harassment cases against Reliance. I believe we should all take a legal action against the company.They have also hired some associates to harass the customer by talking rudely with them.

SA ASSOCIATES

ADVOCATES & SOLICITERS

I am Amit Kumar Panja, a user of LM 199 plan(Using it in my home network -Jagatballavpur) & my next recharge date is 09 April 2013 but my netconnect is stop his working at 27 march for no netconnect balance. I already complain against it & agent promised me to refund my balance in 2 days but reliance is not refund it still now. Its already 3 days running. This cheating Is continue with me for 7-8 months. same problem is returns again & again. I am a unlimited plan user but I can't use this proper benefit. 7,8 months reliance was cheating contentiously. I already complained for this so many times & reliance agent promise me again & again to resolve this boring problem But it is not resolved still now. (My netconnect number-[protected]. My contact number-[protected].)

my unbilled amount was Rs.24 yesterday and today it is Rs.27.5. i called up reliance customer care and the executive there said "all information about the bill will be given only after bill is generated". so am i suppose to wait till bill is generated and watch my bill amount increase? plus the executive TUSHAR BHOIR was too rude and his tone towards a lady was upsetting. i am a college going student and i need to pay bill from my pocket money and i cant afford continuous increase every day when i don't even use it. please help me with this complain. and when i has prepaid connection they used to cut my balance saying i activated so and so pack when i never did.

Hi,

This complaint is about the cheating and fraud reliance mobile services are doing with their customers. I recharged my reliance no [protected] with RS 448 on 22nd of March 2013, according to which one should get 2GB 3G mobile net data which I did get even though I got the 'Recharge successful' message. When I called the customer care they informed me that there is nu such recharge available instead 449 recharge is available. But when I checked on http://www.rcom.co.in/Rcom/personal/3G/HTML/PrepaidDataPacks.html (Kindly check the attached file) there was no data plan of RS 449 and RS 448 data plan was still available.

I request you to look into this matter.

Regards,
Manish

I am using Reliance Gsm prepaid connection since last three months, and using its 3G plan since last 2 Months. it was working fine with good speed in the first month but when I upgraded my plan in the second month from Rs. 97 to 255 I am getting a speed of 2-3 kbps only. I called several times to room customer care. Visited reliance gallery too. Everytime I call they say there is some network issue n will get resolved in next 2-3 hours, but since last 28 days situation is same.. I asked them for refund of 255 as I have not received the promised services but they denied it upfront..

my email id: [protected]@gmail.com

Dear Sir,

Can You Please provide me the salary slip from September to March, My employee id is RMF02573,

Please mail it to mu mail id : satyabir.[protected]@gmail.com

Thanking you.
Warm Regards,
Satyabir R VIshwakarma.
Relationship Officer.
Reliance Capital Asset Management Ltd.
Mittal Chambers, Nariman Point.
Mobile : +91 [protected].

Hi I am using reliance post paid - Unlimited talk time - connection and the mobile number is [protected]. It was working fine for first 1 month after that facing serious issues with signal quality. Spoke to customer care and mentioned that I wanted to disconnect this connection.. Reply from the customer care was that it is a band width issues with the unlimitted connection .. it will be rectified. With that commitment, i have made another 2 month's payment - however, still I am facing serious signal issues with this phone. All other phones are working fine.. and it is only problem with the unlimitted connection where there is a less bandwidth is allocated and cheating the customers. Please arrange to refund my 2 months rental that comes to 2000/-

Thanks
Jayanand
[protected]

i had paid the bill of Feb month on 25 mar 2013 for the number [protected], after paid the full bill amount my number didt get activated because of this i recharged my other number for rs 200 and this amount i spend is totally waste so please help me to get my number activated to avoid unnecessary waste of money and for your information i called twice to customer care number and they ask me to go to near by reliance world and i went four time wasted my time and energy even then it didt work

Regards,

priyan
[protected]


Details of the payment are mentioned below:

Transaction detail
Relationship Number [protected]
Subscriber Number [protected]
Payment Date & time [protected]:59:58 AM
Payment Amount (Rs) Rs. 2330
Payment Towards Invoice
Payment Mode DIRECT DEBIT

Respected sir/madam,
I'm a reliance customer since 3-4 years (Mobile no [protected]). I have been activated a sms pack of Rs. 19/- two years ago. Last month i had a problem of "auto renewal", after requesting a lot times this problem was solved but now again the same thing is happening. The message pack supposed to be renewed on 25th march. But it doesn't...! I called customer care before 25th march (on 23rd and 24th) to ensure that whether it will be renew or not, that time they said, it will be renewed up to 25th march. Today when i contact them about it, they are just telling that this pack is not available anymore...! Actually it should be available for old customers because it is available of old customers only...! Some of my friends are using this plan....! The most horrible thing is they just deactivated my message pack,,,! It’s horrible because unless i request to deactivate it, it won’t have to be...!
So please solve my problem....!

regards,
Yuvraj Tidame ([protected])
Alternet no. [protected]
Email id [protected]@gmail.com