[Resolved]  Reliance Netconnect — Reliance Netconnect + is getting disconnected very frequently within 15 seconds

Address:	Kopar Khairane, Navi Mumbai – 400 710, Panchkula, Haryana
Website:	www.rcom.co.in

I am a user of Reliance Netconnect + for a while now, number is [protected]. I found it decent so I got it recharged with a voucher which is having validity of 6 months. But after 4 days of getting it recharged it has started getting disconnected very frequently. It is so frequent that it has started disconnecting within 10-15 SECONDS of connection. If I remove the dongle and connect again it will connect but disconnect again in 10-15 sec.

I called up customer care and they got the information from me and logged a ticket. I got a call from techincal team that there is problem with the network in the area where you reside. So, that is why it is frequent disconnection. I asked about the SLA but he said no SLA and when network problem will be resolved then only you will be able to use your data card. I asked him that boss I have recently got the dongle recharged, if you are not giving any SLA then it means I am loosing on my validity. He told me to contact customer care guys and they can help me on this.

Finally I called up customer care and made him understand the issue and asked for validity increase or waiver because I am not able to use the services for which I have already paid. But he said no there is no provision like that to compensate or waiver. Then I asked him to get his senior on the line but after holding for 5 minutes he came back with a email id "netconnect.[protected]@relianceada.com' and asked me to write to this email id.

I am not sure if it is worth to write to this email id. I need to resolution to my problem and compensated for the days I am not able to use the services. Also, would like to see SLAs defined if there is some interruption in services instead of keeping it open ended.

Looking forward for a postive feedback and actions.

Best Regard
-Neeraj