Reliance Communications Complaints & Reviews

Reliance — Information

Dear Sir
Thi is a mobile number distrurbing me since days back. Can you provide the name and address of the consumer please.Please send the same to my email id at the earliest. Mobile number is [protected].

Thanking you Sir

Yours faithfully
C Kumar

Reliance Netconnect — information

sir, i am a netconnect user in ujjain (m. p.) since two month frist i purchese that netconnect as a post paid service but now i become as a preepaid costmer from 04/12/2008. but i am very sorry to say that there is no person from reliance who give me all details about preepaid system. i dont know that how i recharge, what type of recharge is best for me, what about velidity and all that ? please help me in this metter .the dealer is doordarshan (kukki bhaiya).

Reliance Netconnect — billing

I lodged a complaint at [protected]@relianceada.com on 27/09/2008 under service request ID 76872174 for billing against the facility surrendered and not used.Though, it was informed that the matter has been referred to the management team, no final decision has been conveyed despite my repeated reminders.
Please arrange to take up with the concerned quarters for early resolution of the issue.

use my USB internet pen drive details please.

I have net connection No [protected] using since last one year,
but I have never received bill from your company, hence i have dicieded to close down your net connection and go for new net connection with other company
please reply me on
[protected] immediately

They told while giving the datacard 200 sms free, But the are charging for the one sms also, This is cheating

Sir,
I use rel internet usb. my no is [protected]. I paid my bill of Rs 500 on 14 March 2009 at SCO 65, Red Square Market, Hissar 125001 (Haryana). My reciept no is 7076133. But till date I did not get any confirmation message on my net connect. Please see to it and take the necessery action.
yours truly

Venkatesh Prasad

i m also not getting any bill since 6 months, one day they came to charge bill, with unspecified specifications and details, we told them to bring original bill records, they never came back again, dont know why, connection is closed now :)

I have taken a net connection from reliance three months back. They have sent no bills so far and suddenly they have disconnected my connection.
Even the paid bill has not been credited in my account and they still have added those previous paid bill with the new one.
Dnt know what to do?

sir this number is disturbing me since last two weeks i would like to know his city and name ...please mail it to me ...it would be very kind of you.


thanks
pranav

[protected]

I had bought Reliance netconnect prepaid device for Rs-3500/- and after one month o[censored]sage, on 8th of this month (8/12/2009), I recharged with 3GB usage for Rs-935/- from Reliance World, jayanagar 4th block, Bengaluru. Today (10/12/2009) when I tried to connect to net it failed & showed error. When I called up Reliance netconnect toll free number, they said that I have used entire 3GB overnight !!! though i haven't downloaded anything ! I just cannot understand as to how can one use up 3GB just by browsing for 1 day!! I am left clueless & I don't know what to do next ! Please help me out.

I have not yet received the bill, for the month of July. So I'm unable to pay the bill, hance my outgoing from my Reliance Netconnect Broadband has been disabled.

Reliance Data Card — Without information company changes the validity

I have been purchased Relaince Data Card and it stoped working afrer 3 days, When I keep chasing to customer care and shop keeper I found relaince has not updated all details in the system, so with letting customer know they stoped service. Finally after so many calls they enable.
Worst part is today again they did the same, I am not able to connet, as I am losing my business hours working, keep trying to call Relaince call center, every represenantive say diffrent story about stooped services. I am totaly frusted about this irresponsible behavour and bad service.
-Arvind

Reliance — Unclear information

I feel reliance is misguidng the customers. This is the only company when u do a recharge there are 2 diff types of balance called promo bal and main balance. There is no other network where you have this kind of service. I got a recharge for 599 where it said 30 mins free. WHICH IS A COMPLETE LIE. On my card the earlier charge was per paise per second. So if you calculate 0.01*60seconds=0.06*30 mins=18*30 dys cost 540 and the plan says 599. when complained none of them is ready to give a solution. Never seen something with the other networks.

this in not a magic sis its business strategy to loot people .

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

i am an ex- reliance customer i also had a very bad experience with reliance and i had disconnected my phone that's the only way i can suggest you .
just disconnect the reliance and take some good landline and get a really good startup, give your customers a new number, i know its hectic, but probably less than being reliance in your life.

dont waste your part of your life on reliance who doesnt cares 4 u

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Shyam,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Mobile — regarding network problem

Dear concern person ,

I am reliance costumer ,using rel. mobile at NADIAD DIST. OF GUJRAT PIN CODE 387002
and i have been loged in complaine twice in last three month that I am suffering from irregular
or poor reliance mobile network ,my mobile most of time not reachable or out of service .

I changed my mobile instrument also but not get responce, so please solve this problem or I should change mobile connection toward other company

GIRIPAL SINGH CHAUHAN
NADIAD (GUJRAT)
[protected]

VERY POOE NETWORK AT KODOLI, TAL - PANHALA, DIST - KOLHAPUR
MOBILE :- [protected]

i have given many complaint regarding that i am not getting proper coverage where i stay even i have mentioned the address in the recent cases even after giving so many complaint you have not rectified my problem if you are not resolving it with in 3 days i just have a bad opinion even and just stop using the reliance other than that i cannot do any thing i know it is big organization

Reliance — Network issue

I am facing network issues (no network inside room) since last 10 days and also i have registered a complain against it with SR no.[protected].
But it is still not resolved and if i contact customer care they are telling it is closed from back end team technical team will look into this. This same answer I am getting since last 4 days. Kindly help me on this.

Trai has introduced MNP you can change it to any other service provider of your choice with same mobile number. I was also having reliance mobile same network issue i switched to airtel believe me ==very good customer care. and really nice service.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

@Amit109h, change network provider is not solution of this. at-least we should try to inform to Reliance about this problem so they can try to solve it, if problem is not solve then we can use alternate solution i.e. change provider.

@RCOMcare, Thanks for your response, i will wait to to solve this problem :-)

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

ya, its unable to reach because of network problem at my home, my another number is [protected],
You can contact me from this number.

@RCOMcare how much time you want to solve this problem ???? you are taking to much time, i think i should change network provider because you are taking to much time to solve this problem.

Other network provider normally solve problem in 7 days but RCOM taking to much time.
Plz solve problem in short time, otherwise there no other solution except change network provider.

Reliance wireless landline — Excess Billing post request for termination of service

I have a landline subscribtion of reliance with Phone No. 32440686 in mumbai. During Aug08 I had put a request for disconnection of this number vide req no 74694003. After the confirmation of my request I was surprised to receive a bill for Rs. 1263.13 which included Data connectivity charges of Rs.774.19 which was never subscribed by me. When I tried to speak to your customer service they tried to avoid the query saying that they were unable to check the system & try calling after some time.
I feel this was done purposefully to earn money from the genuine subscribers who pay the bills regularly.

SUGGEST TO RCOMcare members before posting comments here.

Please do not post comments for sake of formality and for show off to unknown people that ""Reliance cares"".

post only after u disconnect my phone

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Telecommunications — Non Installation Of Internet

Dear Sir,
I have applied for the internet connectivity through your system on 16.06.2008 nder the scheme " 500 rupees per month - unlimted download, 24 hour free". For this I have deposited Rs. 500 to Mr. SOURAV through cheque of State Bank Of Patiala, Lucknow.
To my utter dismay, till date I have only received a telephone set and modem & it is not activated though I have reminded several times to your representive Mr. AMIT.
It is also to be brought to your kind notice that the Behaviour of Mr. AMIT is very harsh, blunt & non-user friendly. He has never replied clearly & in a positive mode.

Yours Truly
Vimal Kumar Sethi
A1/2 Paper Mill Colony,
Nishatganj, Lucknow

Reliance wireless landline — COMPLAINT

St Jude Gas is an H P Gas Distributer at Kollam Kerala, Costomer of Reliance Tele Communications, our Telephone no is[protected] Since St Judeu Gas Service is a Gas Agency this Telephone No is catering for more than 250 costomers per day . Telephone was reported faulty on 23/01/2009 vide complaint no:86576291 .It is a matter of a great concern that the complaint has not been rectified so far, reactoins to our complaint from your service staff is absolutely atrocious and is not expected from a reknowned company, If the complaint is not rectified with in two hours ;we will be forced to take Legal action for causing great inconvenient to general public.

Reliance Telecommunications — Mobile number deactivated without notification

My mobile phone([protected]) was deactivated without any prior notification. When I contacted customer care he told my documents are incomplete. I have been using this number for last 2 years and now they have come to know that documents are incomplete.
Even if my documents are incomplete they should have intimated me to submit the documents else my phone will be deactivated but I was not intimated of the same and my phone has been deactivated and even after submitting the documents my phone has not been activated. Customer care at reliance communications,pune told that it will get activated within 1 hour but now it is more than 2 hours and still not activated.

Even for submitting the documents I had to struggle a lot as at some of the web world counters I got the reply that the server is down come after 2 hours.

Reliance wireless landline — not received Bill Last 6 Month

Each Month Given Request for not Receving my Bill They Not Down Complient and Not happen Any action Why i am not reciving Bill All ready today alsoRequest no. GivenNO.[protected].

Reliance Telecommunications — illicit calls from a reliance user with incomplete documents

A person is making illicit calls on my mobile phone and also sending me cheap messages. The number is of Reliance Telecommunications. I inquired about the holder of the number, but the details were incomplete, all the documents have not been submitted. In this case, he should not be able to use any of the services but still his number has been started by the company without getting all the documents.

Thanks for the response. My number is [protected].

Reliance Telecommunications — Unaccepted activations

Hi Sir,
I have been using Reliance GSM services since 2 years. My complaint is about garbage offers activation with out my acceptance. This service provider really cheating me and also making me mental irritation. I have complaing to Reliance customer care many times . Its rellay amazing that, customer care excutives can't understand or speak english. They can understand only in marati. They told me many times , that they are deactivating all garbage offers from my mobile. But after one month or two , its automatically get renewd.

I really got frustration with this service, and i don't want other to suffer the same . So, please please save us from this type of providers. I lost lot of my money. I work hard for the money.These people drinking my blood. I have the right to ask. Please save me.

Name: M.Venu
Profession: Software Engineer,
mail id: vn.[protected]@gmail.com
Mobile: [protected]
Pune.

Reliance Telecommunications — Recharge of 1199 not reflecting

I am Muhammed Shakir from Mumbai. I bought a 3G Data card worth 4500 (21 MBPS) and then did a recharge of 1199. It has been 3 days since then, and Reliance system does not show that I have paid Rs 1199. The Lokhandwala Branch from where I did the recharge says that they are working with their head office to get it resolved but nothing has been done yet. Please help

Reliance Telecommunications — Deducting my balance without informing me about the change in the scheme

Dear Sir/Madam,

I am using simcard of reliance (CDMA) . I am a regular user of Rs 599 scheme of the same network, which provides unlimited std and local calls to reliance gsm and cdma . But on 25th of December 2011 , my all balance was deducted . I contacted reliance customer care in this regard and came to know that the scheme had been changed . When i asked him for not getting informed, he replied you should ask to retailers before recharging yur number.
Therefore i want to lodge a complaint against the Reliance CDMA mobile service provider , for not informing me about the scheme change. because of there irresponsiveness and not awaring me of such change i am unable to use the service for which i usually recharge and in addition , my whole balance was deducted. I am really disappointed on this act.
There fore i need your help , so that i can get the justice.
Regards,
Sachin

Reliance Telecommunications — Wrongful balance deduction

Dear Sir,
I had activated a service pack of Rs 16 on 5th november and the service was for unlimited usage of whatsapp. Since the date of activation the service provider has been charging me around Rs 2 in break up of 50 paise, 60 paise and so on. I had complained regarding it twice in a span on 3days. The complain was solved but from the very next moment the deduction of balance has again started. Please have a look into the matter.

now you will find it more difficult to even disconnect Reliance landline wireless i bet you. because its reliance at the end
richer getting richer and poorer getting poorer.

after few days you will get a comment from RCOMcare saying that we noted ur complaint n customer care will resolve it directly.

Doooont feel happy by this, , its just the strategy for new commers that how much relince is taking care of customers

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance — Balanced detection

Dear sir/ Madam
This is Mr. Ansari and i have to inform you that i m the customer of reliance prepaid no-[protected]. This is my 2nd complaint to Reliance Mobile.
Every week my account balance cut automatically; and i ask customer care they don't give any type of answer and said to me i don't know anything. What can i do for this type of behavior, i think i block my no and use another service. I request u please give me the right judgment, close this company Please plz plzzz……. thanks

Reliance — detect balance

hi
sir i am manoj rajpurohit my namber is [protected]. relince company is detect my balance 5 Rs monthly.so i call the costumar care i meet to mr.ahamad he told me i am use the gprs and than my balance detect .but i am not use the gprs .i have bsnl bordband so give me my balance .and your service is very bad so pls impuroved your service.
my balance cut the 08/07/2011.
thanks


Regads
manojrajpurohit

are reliance company hai bhai to balance deduction to banta hi hai

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

last recharge date 29/6/2013 amount 20rs.

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

sir,
my details are as follows:

full name: soubhik chatterjee

contact numbers: [protected], [protected]

sir please send me the details of sms and calls of my number [protected] if possible.

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

repayment — for repayment

respacted sir,
i don`t able to pay for loan`s emis in present time,because my condition is poor in this time. we shall able to pay after four months.any solution for it,

Reliance Broadband` — Repayment of Payment

Dear Sir,

I had paid reliance broadband bill for the month of January -2010 on 12/02/10 receipt attached . But this is not reflected in the reliace system . No. of times i had made complaints both written and orally to customer care still compaint has not been resolved.

The customer care keeps on calling us for the current bill and have informed us if the bill is not paid the Inernet connect would be disconnected . They have not taken any action about my complaint .

Thanks & Regards,

Jayashree Kadam.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

oh my god !!! i too have applied for disconnection this should not happen with me ... but cant say it must be reliance policy to do this with everyone.

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Wi-Max Broadband — Connection Not Provided Since Feb

Reliance Wi-Max connection was applied on 5th of Feb-2009. Receipt No. [protected].
Login ID provided by representative was[protected].

Amount paid was 3367/-. I had tried everything that I could possibly do. Called customer care several times on number[protected].

Every time I called there was a discussion with the representative for a long time period and many times its for 50 minutes. Many time I had interaction with floor supervisors. I wasted more than 5000/- in calling all possible numbers from where I was hopeful for a solution.

I had called local computer authorities too who are responsible for providing service.
[protected]
[protected]
[protected]

I wasted many hours in calling and it gave me lots of stress too. I never got services and due to that reason I took other company services even a reliance data-card after this happened.

What should I do to make them aware what trouble they caused to me and how to get payback.
I better believe in filing some complaint in consumer court and I need support for that(how to do that).
I want company to pay for what stress they had caused to me in past 6 months.

If there is any possible law than please let me know.

Thanks!

Reliance Broadband — Fraudulent billing

The Reliance broadband guys are fraudulently billing me for broadband even i gave them a termination request . they say billing is pending i told them they have charged a month extra. but the billing department keeps billing and he customer care is not taking complaints . citing it as barred.they wont allow u to terminate connection and will keep billing.

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

My account number was [protected]. This number will give you all my details.

Hello,
I am facing similar problem from Reliance. Can you tell me what action you took?
I am thinking of Police complaint for harassment. I have been recording all the calls from Reliance and one guy even said go ahead file a complaint - then see what we will do!!!

Regards,
Sumit N
[protected]

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RDTVcare

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

Reliance — wrong charges

complaint reminder

my reliance no. is [protected]. my main a/c balance deduct since last three month. every time I call Custumer care and refund balance three time. also we have DND service last three months. but we dont have benifit of ths service. So I want complaint in consumer court(ref. TRAI) also I want benifit of TRAI rules.please send me TRAI tollfree No. for resister complain.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Communication — Not able to use Netconnect service

I've taken prepaid net connect data card connection of Reliance on 16-Dec-08 from a local shop paying Rs. 3000/- and they have confirmed me for 1 month unlimited net access. It was activated on 17-Dec-08. But suddenly after 12 hrs while trying to connect my net connection it got failed. As I have confirmed from customer care they are telling somehow some pending balance has been generated for what I'm not getting the connection, how it has been generated still unknown to me even if them also!!! By the way then I've tried several times to recharge the account from retail shop and even using recharge vouchar. Every time unsuccessful attempt. Dont know why account cannot be recharged also. Every time the solution provied by the company is just useless. Dont know where to go and to whom to speak...

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Neeraj,

Thank you for contacting Reliance Customer Care.

This with reference to your E-mail dated 19/7/2013 for your number [protected] regarding Reliance Netconnect +.

Please note that, we have sent your communication to Netconnect.[protected]@relianceada.com, Customer Care Unit of Netconnect for further assistance and the team will respond to your query shortly.

For any queries pertaining to HSD, you may also dial[protected]chargeable from other Phones)/[protected]Toll Free) or mail us at the above mentioned e-mail ID in future.

Your co-operation and patience in this regard will be highly appreciated.

Assuring you of our best services always,

Thank you for choosing Reliance.

Regards,

Mahalakshmi T
Officer - Customer Care
Reliance Communications Limited.

May I know by when can I expect this issue will get resolved?

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance India Mobile — deduction of money without being used

Reliance company is deducting money from my mobile([protected]) without usage.i opted for a pack (free to free)20 [protected]@Rs.5 valid for 5 days on29-01-09.they didnt clarified that it was an auto renewal pack or else i wouldnt have opted for it .they kept on deducting money & i knew about it on 31-03-09, in the mean time i activated free sms pack of Rs.49 on 11-03-09 but i didnt got its advantage rather my sms were [protected]@Rs 1.they said nothing can be done .i asked them to stop that Rs.5 pack(complaint no.[protected].again i felt money deduction so on[protected]complaint no.[protected] i enquired they told money was deducted for that Rs.5 pack i told them about my previous complaint .they agreed but said that only Rs. 5 will be refunded i am not satisfied as they have deducted Rs.25 even after deactivation request.in all they have deducted more than 1 rupee per day since 29-01-09.i request you to do the needful so that i get my money back and they dont make a fool of their customers and make fun of the hard earned money.thanks
alok kumar
[protected]

Reliance Communication — without any information subscribe the service and deducted balance

Sir i am ajay chaturvedi, my reliance no. [protected],in this no. without any information reliance communication subscribe the services in my mobile for this they had deducted amount in my balance. this situation happen in two times. for that i had complaint in reliance coustomer care but they had not resolve my problem either they are sayeing the whole mistake is yours.
please take serious action on reliance communication and refund my mobile balance.

Reliance Communication — Deduction of money without any call

Dear Sir,

I am a user of Reliance smart mobile & RIM. My mobile number of Reliance smart is [protected] and of RIM is [protected]. The balance of my mobiles is being deducted without any calls/activation of any service. This thing happened so many times in both the mobile. I too made a complaint several times against this to call center, but no action has been taken place. Please do something for this inconvenience.

Regards
Manoranjan

Reliance — deducted money

i have taken the sim of gsm([protected])...wen i took the sim..every thing is running well...but on 29sept. my balance deducted 31rs. then i called many times to customer care but due to conjection problem i couldnt chat with them..i ignored it next day on 30 sept. i rechargd on my no. of rs 30..again it deducted rs.30 ..i again recharged of rs 60 0n 3rd oct. again it deducted the whole amount....on 11 oct. wen i called c.care ..they reply me that server is down call after 1hour..i caled after 1 hour they told me that they dont have any information of deducting money from my no. n they also told me that they dont save any information after 3 days...on 20 oct again 90 rs have ben deducted from my no. please help me...i am very worried about my balance...i didnt activate any thing....

Reliance Communication — repeatation of messages

On diwali i sent a msg to my friend which he received more than 100 times , and same problem on others also ,on making complaint reliance customer care promised me to resolved a problem in 2 days and after that i received a call from reliance coomunication[protected] on 6/11/2010 5:53 from Mr. Hemant (fake name said to me) to send a msg again on the same no. on which i sent the message and againg the recepients received the message more than 50 time than i made a call to hemant again he said that he is checking but he never called me again.Next day i made a call on above no. than they said there is no person whose name is hemant in this department and the person name is praveen to whom i talked,and praveen was started fighting with me (said ki tum phone kaat rahe ho ya main katoo) on the phone and cudnnt tried to help me out. Than i said i will go in consumer court than Mr. Praveen said you should go there.


regards
harsh
[protected]

reliance should be fined for this issue. There is a lot of complaints like this but people are have no time to spend for these nonsense done by these companies. i appriciate this consumer.

I too had sent msgs on Diwali. Two of my friends both vodafone users from Pune got the same message more than 600 times..
This was really annoying and a Big Disaster.
Please work on performance issues especially during festivals.
<SHRUTI>

Reliance — Deduction money

Manoj Kumar Singh
Advocate 211/3 Feel Khana Chhachhi Kuwan Ner Chatrapati Sahoji Maharaj Medical University Lucknow-Mobile--[protected]



To,
General Manager
Reliance mobile
Customer care.

Under Instruction from act on behalf of my client Syed Ahsan Haider Kazmi (Advocate) 182/18ka Mashak ganj Post office Aminabad Lucknow 226018…
I calling upon you the following NOTICE.
Dear sir,

By the client has obtain a sim from your company bearing no [protected]-----

1) That on 25/12/2010 near about 56.00 rupees has been deducted from my client’s prepaid account with out narrating any cose or service. After this Incident my client my client called customer care and the attendant replied that the said amount will not refundable, this act of your company that with out any intimation the deduction of Rs. 56.00 from my client’s prepaid account is illegal and also comes in category of criminal breech of trust.
2) That you’re here by calling upon that is the reimbursement of Rs.56.00 which is deducted by your company from my client prepaid account is not made by you my client shall have no option except criminal proceeding as well as well as civil proceeding or reddressal forum against you on your own risk and costs.

The fees of this notice Rs.2000.00 two thousand is also to be paid to my client.


Yours truly,



Monoj Kumar Sing
Advocate

Reliance — wrong and fraud deduction of money

reliance has a record of deducing unwanted balance from my account.... today i.e. on 13.3.11 an amt of Rs11 had been deducted from my account. the reason was that i have activated caller tune services on my number i.e. [protected]. i have not made any calls or msgs regarding this respect. DND is also activated on my number... so there is no chances of calling from your side.
i have told my problem to customer care executive but he said that he cant help me in refunding my balance.............
mine interaction id are [protected] and [protected]
they also were unable to tell me by which means i have activated this plan...
according to them the service was activated and also deactivated at 5.10am
does it make any logic for you?
tell me the procedure to refund my balance

Reliance — fraud deduction of money from my balance

sir,
a balance of Rs.11 has been deduced from my sim account balance i.e. from [protected] on 13.3.11 approximately in between 5pm to 5.30pm. the reason given to me was that callertune services has been activated on my number. but i have never made any calls or msgs in this regard. DND is also activated on my number. I am told by your customer care executive that service was service was activated and also deactivated at 5.10pm..
i think it is not possible for me to do. they said they cant tell me the means by which i made this service request and refund my balance. This is so shameful for this company..
please do refund my balance.

Reliance Communication — Regarding Reliance Prepaid Mobile service amount deduction Fraud

Hi All,
I’m facing lot of problems from reliance communication prepaid service. This company has been deducted amount like Rs. 40, some time Rs. 30 and so on, so many times with respect of service pack activation while we haven’t sent any request for avail various service. After made the call to customer care and raise the complaint but customer care employees are not interested to entertain such scenario and they have not enough knowledge for refund process.

I’ve lost around Rs 150 on my last connection due to this reason I was discontinued previous service.
As of now, I’m facing same problem and Reliance Communication is not refund me illegal deducted amount.

TRAI Department and media, Please take concern on priority, because lot of customer facing same problem and big business person getting benefit of legacy.

Thanks & Regards
Deepak Bansal
+[protected]

Reliance — for money deduction

hi.. dear sir
i m suraj
i am reliance user ..my hand set is not gprs supported nd 50 rupees has been deducted from my account..for downloading any java game..but i didnt use any gprs service on my no..so please forward may compliant
ans as soon as possible return back my money rs 5o
my no is [protected]
id [protected]@gmail.com

Reliance Communication Ltd — Activation of value added services without request

Dear Sir,

I Rajesh Parekh having your prepaid mobile phone no. [protected] located at gujrat circle.
Without my permission or activation the caller tunes are activated by your company & messages are send to me that this caller tune is activated & if you don't want then deactivate it.
Please from now onwards do not send me such messages or any other kind of messages regarding activation or subscription of any other services. This is a terrible harassement from your side. Though i had visited several time to your web world & registered continuous complaints,your company had not stopped harassing me. If it will repeat in future then i have to complaint to TRAI and sue you in the court of law for that your company will be solely responsible for all the expenses & compansation for metal harassment. Also stop all kind of promotional offers by call and / or messages.The company has deducted charges for the same.


--
Best Regards,

Rajesh Parekh

Reliance Communications — FRAUDULENT DEDUCTIONS

RELIANCE HAS DEDUCTED MY BALANCE WITHOUT ANY CONCERN SAYING ABOUT THE ACTIVATION OF THE SERVICES EVEN WHEN I HAVE NOT SENT ANY MESSAGE TO ACTIVATE THE SERVICE....ABOUT 1 MONTH AGO I COMPLAINED ABOUT THE SCENARIO TO THE CUSTOMER CARE BUT NO RESPONSE FROM THEIR SIDE SAYING THAT THE BALANCE HAS BEEN DEDUCTED CORRECTLY.....

Reliance — Money got deducted

Hi..
I am using reliance no. [protected]
On 20th of May 2011 i had 49.30 Rs balance in my account and suddenly on the next day 21st May there was a balance of 17.78 Rs. that means more than 30 Rs of amount deducted from my account.
From then on i have been calling reliance customer care but none of them are giving me the clear clarification.
Unnecessarily they have deducted the amount from my account.
Along with that every day one or the other some of 1 or 2 Rs of balance is deducting.
I don't understand why this Reliance company cheating the customer like this.
I have monthly package of free call of 299 Rs of recharge and along with 1ps for SMS.
So there is no question of deduction and don't understand why they do like this.
Last time I had put complaint here in Consumer forum and glad that the problem was solved. Thanks for that..

The same hope i have now also that u will help me out..
Please see into it.

Reliance — Money deducted without information-value added service

Reliance GSM and CDMA Value added service activation

Value added services in reliace phones are activated without prior permission of customer. . Upon writing to customer care, they are replying that the services have been activated through TELE mode (Telecalling).
Daily many phone calls come from reliance, either we cut those calls or receive once and then cut the calls. It is also possible to track the balance everytime as they never send SMS to confirm activation or renewal of some value added service.
In every rechage I lost some money upon call customer care there is no use.
I am planning to change service provider.
This is wasting my time everyday by talking or sending e-mails to customer care and fighting with those guys.

Reliance — money deduction

Hi
I am Sampath Kumar Iam using relaince GSM service Without my knowledge amount has been deducted from my account when I contacted customercare they are saying that some Radio mirchi is activated and etc etc services are activated.If I didnt notice that then definetly next month also money will be deducted..I think Iam not the only customer to face this problem.I faced this problem in vodofone also.All the telecom service providers are using this type of tricks to steal customers money.

Reliance Telecom — MONEY IS BEING DEDUCTED BY COMPANY ITSELF

DEAR SIR/MADAM,

I AM REALLY DISSATISFIED WITH THE SERVICES OF YOUR COMPANY. FROM LAST 2 MONTHS MONEY IS BEING DEDUCTED BY YOU COMPANY AUTOMATICALLY FROM MY TALK TIME.I SPOKE TO Ms BALWINDER ,ONE OF YOUR CUSTOMER CARE EXECUTIVE BUT ALL IN VAIN . MSG PACKS AND OTHER SERVICES ARE BEING ACTIVATED AUTOMATICALLY WITHOUT ASKING FROM CUSTOMERS.THIS IS THE WORST SERVICE EVER.

REGARDS
SANJU GULATI
CUSTOMER

MY NUMBER IS [protected]..PLEASE PROVIDE ME SOLUTION ASAP.I WANT MY MONEY BACK.

Reliance — about money deduction

i have recharged gprs pack of Rs. 99 on 29 feb 2012 but after that money is continuously deducting from my account for the internet browsing. please solve my problem as soon as possible..

Reliance Communication — Activation of vas services without any intimation

Hi,
I had buy a new reliance GSM number [protected] month back.And recharge by 222.
On 28-May-2012 reliance had debt 200 rs from my account for VAS services.

I had never ask any one to start any vas service on my number.I had

sir, i need my sms and call details of my previous very old number of reliance cdma of lucknow . the number was [protected]. now this number does not exists as i have not used this number from so many days. so sir please send me the details to my email if possible. my email address is as follows:
email address: [protected]@gmail.com

thanking you in anticipation

regards,
soubhik chatterjee

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail dated 19/07/2013 for your number [protected] regarding deduction related.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records we provide 3days from the date of pack activation for raising waiver request . We regret to inform that request for waiver post 3days of activation cannot be processed. For further clarifications kindly get back to us.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Lawrance MS
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

Dear Sir,

The Reliance has refunded the 15 Rs for the first time (I have caught them red handed). But they have done the same thing today (22 nd July, 2013) in the evening. I got a message of deduction of 5 Rs for some software application (Shemaroo) which was not possible because the sim card was in a very basic phone which didn't have that internet/any special facility. After complaining, they refunded the money.

But this is going on without any regret from the costumer care representative/company. They are mentally harassing us and harming us monetarily by deducting the money fraudulently. They are deducting money even when i have stopped all the value added services when i have detected their fraud.

This was going on for last several months. Kindly provide us relief from these fraud practices and get us our money back which was deducted because of activation of these VAS by the company staff itself. On getting caught, they make different types of excuses and put the blame on us.

Thanking you in anticipation.

Regards,
pranay.

Dear Pranay,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Even after discussions, this was repeated on 22nd july, 13. Why?

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail dated 19/07/2013 for your number [protected] regarding deduction related.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records we provide 3days from the date of pack activation for raising waiver request . We regret to inform that request for waiver post 3days of activation cannot be processed. For further clarifications kindly get back to us.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Lawrance MS
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

KB — ITS NOT WORKING PROPERLY

SIR I HAVE TOOK A SOFTWARE OF KB.., I'VE WORKED ON IT FROM ONE WEEK BUT NOW WHILE AM STARTING A PROGRAM.., IT IS SHOWING THAT IT CANNOT WORK PROPERLY OR NOT RESPONDING CLOSE THE PROGRAM...., SO PLS REPLY ME AS QUICK AS POSSIBLE...,WITH A BRIGHT SOLUTION 4 MY PROBLEM

The contents are really good…
bangalorewithlove.com

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Kalaiarasu,

Thank you for contacting Reliance Customer Care.

This with reference to your E-mail dated 18/7/2013 for your number [protected] regarding Reliance Netconnect +.

Please note that, we have sent your communication to Netconnect.[protected]@relianceada.com, Customer Care Unit of Netconnect for further assistance and the team will respond to your query shortly.

For any queries pertaining to HSD, you may also dial[protected]chargeable from other Phones)/[protected]Toll Free) or mail us at the above mentioned e-mail ID in future.

Your co-operation and patience in this regard will be highly appreciated.

Assuring you of our best services always,

Thank you for choosing Reliance.

Regards,

Mahalakshmi T
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Yes i spoke to you ...but even then i am getting lots of call ...can u take action to stop those call otherwise i have ask for leagal help.

Regards
kalaiarasu V

Broadband — netconnection

My netconnection is temporary disconnected daily.
The net service is available only for first 10 miniutes only and its getting disconnected. I had complaint to costumer service also there is no responce from them. My complaint no. is 70086184 and my ID is[protected]. Plz responce to the compalint ...

Residence — reg. netconnection

hello sir

this side iam somu
i had brought the relience mobile for the net connection purpose at cuddalore.
but i had a problem in that mobile it is
during the net connection timing it is automatically disconnected from the connection
i think it is the port problem in the mobile
is there any solution for this one
please reply to me

thanks

somu

Broadband Connection — no connection

sir, I am not able to access my internet for last 1 week, even after repeated complaints being filed for 4 days. This is a real discomfort and a sign of bad customer service on your part. kindly look into the matter and resolve it as soon as possible. waiting in anticipation for restart of connection. dated- 31 aug 2009, net not working since 24 aug 2009

Reliance Netconnect — new broadband connection not start yet

I have purchased a broadband connection on dated 31.08.2009 from reliance webstore ltd. at south ext-II, new delhi against invoice no. [protected] mdn no. of my broadband connection i.e. [protected] but the connection not started the same day, that's why I have registered the complained on dated 31.08.2009 vide complaind no.[protected] and customer care peaple said the connection start within 24 hours, the time period of resolving the problem already finished, i have called the customer care they said you email your problem they haras me kindly listen my problem and registered the case on them.


regards!



sanjay kumar
[protected]

hamne 2006 mein reliance net connect liya tha. uski kimat karib 4 hazar thi. magar wo 1 din bhi nahi chala . hamne complaint bhi ki parantu hamari kisi ne nahi suni. please hamara net connect chalu kijiye ya fir hamari payment vapis kijiye.

i did not get my user id and password for 15 days

Respected Sir,
I am a reliance customer for the last six year useing reliance mobile no([protected]).Before two month your reprasentative Santosh Kumar (Mbl no [protected], [protected]) came to my residence H.No.124 Sector 4 Urban Estate.Gurgaon for new net connection plan 499/-. I had given him a Cheque no 764949 dt 06.07.09 for Rs.500/-, which is already cleared from my a/c on dt.10.07.09. after filling a form with photo and residence proof. He ensured me that he will provide me a instrument and net connection will start within 3-4 days. But sorry to say that after regular follow-up on santosh's mobile no proper answer is given to me for net connection or refund of my cheque.Now his both mobile are not working.
You are requested to please refund my money given for new net connection immideatly, and take strict action against your representative Santosh kumar who is Mis-Guiding your coustmers and cheating them and spoiling the name of RELIANCE Company.

Reliance Netconnect — broadband

I am tired of the bullying and harassment in the hands of reliance netconnect. I bought a broadband connect card in December last year. MDN no [protected]. It never worked. I asked for my money back but never got the refund. They said they'd repair it but never got around to doing it. I left India in the end of December after I confirmed with the local shop that they have disconnected the service. Now my parents have got a letter from the lawyer threatening them with consequences if Reliance don't receive the payment.

I am all for paying the dues. I do not however, appreciate unfair practices and the attitude that they are projecting. Fair is fair. I never used the service because I could not. Now to ask me to pay for it is ridiculous. To put it nicely.

Sarita Menon

Please disconnect my datacard no. [protected] as i m not receiving any response to my complaints of ZERO internet speed for last 4 months inspite of having paid a bill of Rs. 5, 000/- due to higher billing.

Harsh Gupta
Ph no. [protected]

Reliance Broadband Connection — Netconnection complaints

Hi,

I am Rakhi Khare and my userid is[protected]. I took a relience connection around 2 yr back at the cost of 500 rs. and that time it was told that there will be no charges of shifting the connction with in delhi. That time i was staying in L block, street no 7, mahipalpur ext pin:110037.

Now in March 2011 we have shifted to the new location i.e. L block, street no 5 mahipalpur ext. pin 110037. We requested for shifting my connection to the new place. Firstly they were asking for shifting charges, later when I said that at the time of installation I was told that there will be no charges, they said that my connection will be shifted in two-three days. Later on I was informed that shifting is not possible even it is in just next lane, then I asked to discontinue my services. After 3-4 days I got a call from Mr. Goraksh [Ref No.[protected] ] Mumbai office that they are looking into the matter and he assured me that my connection will be transferred soon.

I got calls from relience so many times some says transfer is in progress and some says it will not transferred and charges will be waived off. Finally in April end I got the mail that my services are discontinued.

After one month I start getting calls that my payments are pending over there and I have to pay it. I was surprised as i was not using connection from last one and half month and suddenly there were asking for payment. i dont thing there were any pendings for this. Even in that call they used abused language and told that they will send some Gundas to collect the amount. I made the complaint regarding this to customer care and they assure me that I will not get any call. they said that it is modem charges which will be waived of one the modem will be collected from there end. I also got calls 3-4 times for the modem collection. Executive said that he will come to collect the modem and phone but no one came till now.

On 23rd of July I got a call from lawyer that I have to pay around 22 hundred rupees otherwise he will file a suit against me. Just after the lawyer call I called customer care he said my account is already closed, I said I got the call for payment then he checked the status with the user id. he told me that my modem and phone are not collected that's why my charges are added. It is not my fault if no one came to collect modem etc. He took the request for the waiver off the charges and collection of modem etc. Still no one came to my home to collect the modem till now. 4-5 days back I got a call for waiver off of some amount. Still he told me that around 1000+ Rs I have to pay. I didn't understand why these amount are pending when my connection is closed in March and at that time all the charges were waived off. I had already made a complain to customer care and that executive said that all the charges are modem charges and that will be waived off once the modem is collected from your home. He said that in 3-4 days executive will come to collect the modem etc. but no body came till now. I am still getting calls that I need to pay and they are using abused language.

Even I came to know that relience broadband connection can be established in our lane ie.Lane No. 5 but as this transfer of connection is not adding in anyone's account so no one tried to take headache. I have made so many complaints also i this that particular plan which i have taken was not available for now so they are avoiding to shift the connection.. few complaint id i have for now

6 june :[protected]
11 May : [protected]
14 May :[protected]
23 July : 15702860
29 July:[protected]

Rakhi