[Resolved]  Reliance Postpaid — wrong commitment by employee and bill generate wrongly

Dear All, ,
i went to ur office before 36 days to clear my a/c of phone bill then the lady sit there said to me, only Rs.251 short and we wil aargest from ur security amount, but today one person went to my home to collection this amount at 2:10 PM(Mr. XXX [protected] ) he told me his TL Mr. Dinesh Agarwal send him . Address 27 A/2 Kanti chand road, Bani park jaipur, , , ... why, , , , ?

after this i called to Mr. vijender [protected] (seles person )but he dont talk more than 1 minute and disconnect the phon At 9:45 PM )
after i called to Mr. Babu lal (TL sales[protected] at 9:45 Pm today) he tell me this is charged of monthly rentel, but i have ragister a ragisstration to block my SIM ..
then why u charges for wholl month .
at the first bill for only 7 days u genrate a bill .and here why not consider this ..
7 days also not a month tarrif day plan .haw u can charg for wholl month ...

plz suggest ...i m very heritate with ur services ...i[censored] reqiured then i can also provide the recording of voice with them thos we have talking .

its not a matter of charge it matter o[censored]r services and commitment ..u should cut this amount to executive's salary (Mr. vijender Pal Singh )


Regards
Nitesh Jaipur
[protected]
[protected]








Dear Megha,

Thanks for take a action for ir, , But i have ragistered for cancilation for the SIM on yesterday . and the ragi. no. is 92511408 at *222(9:15 Mr Rakesh) .

Thanks
Nitesh Kumar
[protected].
[protected]
[protected]
[protected]

- Show quoted text -
Dear Customer,

This is in reference to your mail regarding billing issue. Please note that your complaint is logged as Service Request ID 92895008 which is under process. We are working on it and will respond to you in next 3 business working days.

However, if you face any issue we would request you tovisit the nearest Reliance Town Office in order clear the outstanding amount, fill the termination form and complete the termination formalities. One of our executive come over there will help you in this regards.

The list of Reliance Town Offices is attached for your reference.

We look forward to an opportunity to assist you again.

For further details, you can visit our web-sitewww.reliancecommunications.co.in or write to us [protected]@relianceada.com or fax us at[protected].You can call on *333 or 3033 3333 from your Reliance Mobile.You can also call on[protected] from any other phone.

Yours sincerely,

Dipali Gharat
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

----Original Message-----
From: nitesh tailor ([protected]@gmail.com
)

Date: Wednesday, March 25, 2009 11:55 PM
To:
[protected]@relianceada.com([protected]@relianceada.com)
- Show quoted text -
- Show quoted text -









Dear @

I have taken two posatpaid connection of EXL 50, , but at the time taking new connection ur representative said me that both connection are exl 50 plan,
then i said first start my one no. on exl 50 plan after i take second connection, my first connection start in NJ199 plan, after 15 days it transfer to EXL 50 plan, after satisfied with first i said him to start my second connection in exl 50 plan but he has started in NJ199 plan, ..after i ask about then he told me after 15 days it will be converted into exl 50 plan . but till date it not converted,
for this i call ur toll free no. also n call ur representative also but ur representative dont piked my phon .i called him more than 30 times after i call on ur jaipur no[protected]/03/09)
next day i also call to[protected]/03/09 at 6:40 from[protected]there MR. Prasheel piked the phon and tell me call to postpaid deprtment at[protected].
i called that no ( 19/03/09 at 6:44 pm from[protected] Mr. Ashish piked the phone tell me server is down and disconnect the phon .
after i call to[protected]/03/09 at 6:49 from[protected]there MR. Prasheel told me that server is ok and gave to phon Mr.ashish but ashish dont gave me any reply and again disconnect the phon ..

so today i went to ur office for ragister a complain and makeentry in visitors ragister at 6:15 PM, but i think its not checked out by senior .
and after lady sit there to ragister my complain, they said me plz contact ur representave first then
come here, without giving solution .

kindly suggest me what can i do, and how i get information for this that is converted or not ..
even i have deposited my first plan bill before 20 days in advance ..[protected]
First no. is [protected] (no problem )
Nitesh Kumar

Second no. : [protected] CIOU code : RJR110001 R.no.[protected] (problem )
Bhupesh Gothwal

i[censored] r not fullfillment ur commitment then why ur representative gave these commitment .
also u r not able to give me second connection then plz stop both connection for future .
i will go to ur office tomorrow for block both SIM and retun to ur department between 11:00 Pm - 1:00 Pm

i can surive but i think all ur consumer also facing these problems . plz do for them

Regards
Nitesh Kumar
Jaipur
[protected] this no .also postpaid and continue with me from 20 month with best service .
[protected]











Dear @

I have taken two posatpaid connection of EXL 50, , but at the time taking new
connection ur representative said me that both connection are exl 50 plan,

then i said first start my one no. on exl 50 plan after i take second

----- Message truncated -----
--
Nitesh Tailor
Sr Ganga Nagar
Rajasthan

On Fri, Mar 20, 2009 at 12:40 PM, nitesh tailor <[protected]@gmail.com> wrote:
fyi

for the name NITESH kumar has one another connectin of Airtel :[protected] and internet connectn also .

[protected] Forwarded message[protected]
From: nitesh tailor <[protected]@gmail.com>
Date: Fri, Mar 20, 2009 at 12:30 PM
Subject: complain for two postpaid (no any responce f jaipur )
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Cc: [protected]@yahoomail.co.in


Dear @

I have taken two posatpaid connection of EXL 50, , but at the time taking new connection ur representative said me that both connection are exl 50 plan,
then i said first start my one no. on exl 50 plan after i take second connection, my first connection start in NJ199 plan, after 15 days it transfer to EXL 50 plan, after satisfied with first i said him to start my second connection in exl 50 plan but he has started in NJ199 plan, ..after i ask about then he told me after 15 days it will be converted into exl 50 plan . but till date it not converted,
for this i call ur toll free no. also n call ur representative also but ur representative dont piked my phon .i called him more than 30 times after i call on ur jaipur no[protected]/03/09)
next day i also call to[protected]/03/09 at 6:40 from[protected]there MR. Prasheel piked the phon and tell me call to postpaid deprtment at[protected].
i called that no ( 19/03/09 at 6:44 pm from[protected] Mr. Ashish piked the phone tell me server is down and disconnect the phon .
after i call to[protected]/03/09 at 6:49 from[protected]there MR. Prasheel told me that server is ok and gave to phon Mr.ashish but ashish dont gave me any reply and again disconnect the phon ..

so today i went to ur office for ragister a complain and make entry in visitors ragister at 6:15 PM, but i think its not checked out by senior .
and after lady sit there to ragister my complain, they said me plz contact ur representave first then
come here, without giving solution .

kindly suggest me what can i do, and how i get information for this that is converted or not ..
even i have deposited my first plan bill before 20 days in advance ..[protected]
First no. is [protected] (no problem )
Nitesh Kumar

Second no. : [protected] CIOU code : RJR110001 R.no.[protected] (problem )
Bhupesh Gothwal

i[censored] r not fullfillment ur commitment then why ur representative gave these commitment .
also u r not able to give me second connection then plz stop both connection for future .
i will go to ur office tomorrow for block both SIM and retun to ur department between 11:00 Pm - 1:00 Pm

i can surive but i think all ur consumer also facing these problems . plz do for them

Regards
Nitesh Kumar
Jaipur
[protected] this no .also postpaid and continue with me from 20 month with best service .
[protected]





--
Nitesh Tailor
Sr Ganga Nagar
Rajasthan
[protected]