[Resolved] Reliance Prepaid Mobile — Outgoing calls barred even after charging
I am currently in Bangalore and took a Reliance prepaid connection with Rs 496/- plan. I was told that I can enjoy unlimited reliance to reliance calls all over India with this connection. Talktime will be zero and validity will be 30 days. I was able to talk to another reliance STD number only for one day, after which my outgoing calls to reliance number were barred saying I have insufficient balance. After multiple attempts calling to reliance customer care, I was finally told that lifetime activation was activated after it was rechared with Rs 496 and hence it wiped out my 496 plan. Customer care told that they cannot do anything now and that I will have to again recharge the phone with Rs 496.
This mistake is completely of reliance and customer should not be overcharged for the technical limitations within reliance system.
Complaint marked as Resolved 2020-08-14 00:04:06