[Resolved]  Reliance Telecom — Discontinue the 3g service with out any valid reason

Address:

Delhi

I took a Reliance Postpaid Sim[protected] on 21st January, 2013 after receiving e-marketing phone call from Joya, Postpaid Section, Reliance. She told me about the benefit of Reliance Postpaid Connection including Reliance Net Connect 3G with a limit of 2.5GB (2560MB) data per month @ 99 monthly rental.

After accepting the offer, they activated the Reliance Postpaid connection & provided the facility which she mention over phone except for the Reliance Net connect 3g, instead they activated the 2g facility. After several interaction with Joya & Shivam (from Reliance Postpaid Section), they activated the 3g facility in my sim 7 days later.

The net was working properly & I was using the internet with the 3G speed to download a file in a few minutes, watch videos & make skype video call before 23rd April. But on 23rd night I received 1 SMS from Reliance (537380) “Dear customer, you have consumed 500MB on Reliance 3G, now the speed will be upto 64kbps till next bill cycle.” But as per the plan the total data limit is 2.5GB i.e. 2560Mb. So after 500MB consumption they cant reduce the speed. This was the first time I got the message in 3 month & immediately the internet speed was reduced which is unfair.

I then registered a complaint on 23rd April & received the service request no[protected] where they mentioned the problem will be solved within the next 4 days. But on 24th April I received 1 more SMS from Reliance (59111), “Please let us know if you are satisfied with the resolution of last service request” without solving the problem. (SMS are attached for your reference)

On 25th April, when I talked to Customer Care Executive regarding the above mentioned matter, they asked me, is my handset was 3g compatible? When they found out that it was 3g compatible set, they tried to avoid me & instead of addressing the actual problem the Customer Care Executive blamed the location where I was staying & informed me if the location is under 3g coverage area then only I can access the 3g facility.

I told them that I was staying in the same area for last 3 month & using the same sim to access the internet in a 3g speed. Then they told me the server is down & it will remain down from 8pm to 8am daily. So I can access the facility in the morning only. Unfortunately they not solve the issue yet.

Pl. Note : My billing period is (7th day of the month - 6th day of next month) &

Total Data limit : 2.5GB (2560MB)

On 14th they SMS me, I consumed 70% i.e. 1792 MB (I have attached the screen shoot of the sms). After receiving this sms i talked to Customer Care Executive, informing them that i did not consume so much data. They told me ignore the message. So it is quite difficult for a consumer to tab the actual consumption. I talked to 3-4 Customer Care Executive on this regard & On 21st they SMS me I consumed 500 MB (I have attached the screen shoot of sms the sms).

Pl. also note they clearly mention on each sms, I have consumed .....MB on Reliance 3G but whenever I contact Customer Care Executive they told me that I have a 2g net connection only & can’t access 3G speed but I access the net in a3G speed for last 3 month. Suddently they stop the 3G Net Speed which totally unethical.


6-7 month back a Reliance unethically deducted RS 555 from my prepaid account & refunded the same only after addressing the issue in the consumer forum.

Thanks to Consumer Forum for solving the previous issue.


Thanks & Regards
Joydeep Das
[protected]