Samsung India Complaints & Reviews

Dated: 11th September, 2008
From: ROHIT SEHGAL
Flat No.H-8, Galaxy Apartments
Vikaspuri, N.Delhi-110018.
Ph.[protected]

To : The CMD
Samsung India Ltd
New Delhi.


Subject: Report of Samsung Fridge Model No.SR-34EMB pending for repairs.

Sir,

Please refer to my complaint No.[protected] dated 27.8.2008 regarding repair of my Double Door Fridge Model No. SR-34EMB, which has NO COOLING ALMOST SINCE LAST 3 MONTHS.

In this connection I would like to inform you that earlier in the month of May, 2008 the fridge started giving trouble and stopped cooling. We called Samsung and engineers of Samsung visited us and they filled the gas in the fridge as they told that there is leakage of gas from the fridge. We were charged nearly Rs.1400/- for filling the gas. Then after a few days, the fridge again stopped cooling. We contacted the Samsung Engineer who informed us to put hot water in the freezer compartment. He further admitted that it was the fault of the Samsung Engineer that he should have melted the frozen gas before filling the gas and that is the reason for the stoppage of cooling. Then in the month of August the fridge again started giving trouble and it was not able to cool things. In this connection, Mr. Jatinder, Technical Engineer of your company visited on 31.8.08 vide our complaint No. [protected] dated 27.8.2008 and reported for a replacement of a sensor and its inner body in order to get cooling. He said it would cost us another Rs.1900/- for making the cooling as normal. He further informed that the parts would be arranged within next 2-3 days. But when I called the Call centre, I came to know that the parts would be available only upto 10.9.2008.

Further, when no information came from your company side till 10.9.08 we again contacted the Call centre on 10.9.2008 and it was informed that the parts have been received and will be replaced today i.e. 10.9.08.

However, it has been informed by Mr. Usman, Supervisor in the evening at 5.15 pm of 10.9.08 that the said part received for replacement was damaged and it would again require another five working days to get another part i.e. upto 15.9.08.


In this connection you are requested to kindly look into the matter personally as earlier also we have given Rs.1400/- and now again your company is asking for another Rs.1900/- and that too for the same trouble i.e. for cooling and even thou when the problem was due to your company engineer as he had not melted the gas at the time of filling the gas in the fridge. As the fridge is constantly giving problems since the time of filling of the gas, you are requested to get the fridge repaired with no further charges as we have already paid charges for the gas and please get it repaired at the earliest possible.

Kindly acknowledge.

Thanking you,
Yours sincerely,


(ROHIT SEHGAL)
CONTACT PH.[protected]
Email ID : [protected]@yahoo.com


Copy to: 1. Sh. Dinesh Chandra, GM (Marketing), Samsung India Ltd.
2. [protected]@moneycontrol.com

Samsung — No installation and trial/demo for LCD/Refrigerator/Washing Machine even after 18 days and calling customer care for 6 times

I bought an LCD TV, Regigerator and Washing Machine from NEXT anna nagar chennai on 24th of Oct'08, still as of today 11th oct'08 no one has come for installation and even called me although i filed the complaint on 2nd Oct'08.Don't know what to do, planning to go to court...

I completely agree with Mr. Saravanan. I have had enough experience about Samsung's customer services, right from 2006. Very poor, pathetic, non professional way of handling customers.

I don't know, when will they improve on their customer service. GOK.

I purchased Samsung LCD 4 series with airtel dish tv free on 31st december 2008.but till as of date 10th Jan 2009, i havenot got my airtel activation kit which supposed to be given on same day.Retailer said he will give the activation kit after getting it from Samsung.i called up the retailer several times. but keep telling the same thing that will give me as soon as they receive it from Samsung. I dont know i will get it or not. Otherwise i would have taken any other product than samsung. they advertising onething but on real everything is . i donot know what to do.

samsung -double door fridge — pathetic service ,untrained engineers ,fault insurance

Dear Customer support manager,

I am not too sure if this complaint will be addressed as i have lost all trust in the Brand & its after service & Your support team at Bangalore office, No 8, WEST OF cHORD rOAD, 2ND STAGE, BANGALORE 86, PHONE[protected], 995

On 26.3.2008, i had a problem with my fridge as there was no cooling in the fridge compartment but the freezer was doing fine .It took 15 days to get the spare fro God knows where and called the defrost timer and was told that now all is fine . Shortly the problems started again and once again the cooling stopped & there was a lot of noise and once again the technician was called and he said now the Fan motor is burnt and needs a replacement and so was done on 17.12.2008 .He said that now on there will be no problem .

This was not the end, the same problem again started, I had to make several calls to your technicians in Bangalore samsung Office, I was put to some Manager at Chennai Office who refused to understand my problem and Banged the phone saying he will get back, which he did not till date .He said the technician has said that a Bimetal needs a relacement this time as the timer is not working .I told him why did you have to change it if again the same problem had to happen .The cooling was so erratic that all eggs in the fridge cracked as they used to bet frozen, Which still is the case.

However after 20 days of this tele complaint the Technician calls to say the Bimetal has arrived and he will replace it .He does the Job on 3.2.2009 With an assurance that this will be his last visit as there is nothing more that needs to be done .

Today is 15 the Feb and i have A RECURRANCE OF THE PROBLEM, WHAT AM I SUPPOSED TO DO, I DONOT TRUST YOUR TECHNICIANS AT BANGALORE AND ALSO CANNOT SUFFER LIKE THIS REPEATEDLY .If this is what a leading Brand does do we need Authorised service Centres at All .The Local agency told me that they are senoir People .I have wasted my time and money and you have lost a customer .

I want a reply to this from a Responsible Manager and a solution or else I will have to resort to other Measures, I am Harassed and feeling Cheated .

Moreover due to repeated opening of the Freezer Compartment parts by your untrained people The inside has also got damaged, Will Samsung bear the cost for the same ???????????

REGARDS
VIBHUTI
[protected]

Samsung — THROW SAMSUNG OUT OF INDIA

SAMSUNG has the worst customer service in the whole damn world.They sell defective and damaged products and leave it to customers for continuously registering complaints and getting things fixed-up.I appeal to the government of India to throw SAMSUNG out of India and never give them a second chance to return. They are the worst company I have ever come across.

I am having the same issue - with my fridge and its been two months and umpteen number of calls . What should we do ?

I have purchased one Refrigetor RT-34 on dt.[protected] . We have some problem of this product its base is not in the proper balance when we opening the door it creates so badly noise. we have already so many times complaints with your company the problem cannot solvebut yours engineers were failed to solve the problem. So kindly replace that product or solve our problem


Customer Name

J. K. Sharma
H. No. 716H,
Palam Vihar
Gurgaon
4070204

guys this takes the cake...Just go and read the visitr's book at the WEST DELHI samsung service station ...If one reads it..The company should shut down withinin a week...

The manager of the service station advises the customers that if there are many complaints ..we cannot increase people to handle them!!!

The gentelman the manager is floating in the service center without shoes ...

Samsung India — PATHETIC SERVICES OF SAMSUNG INDIA for Refrigerator

My father has launched a complaint for the cooling malfunctioning of Samsung Refrigerator Model: SR32EMB; Serial No. 42BR7010112 At Samsung Authorised Service Centre:
Infinite Solution
5D/23, NIT,
Faridabad, Haryana

After calling them they responded and changed compressor gas. Later it was found that this wasn’t the solution of the problem. They charged Rs 986. Then he tried to call them again and since then they are not responding and the refrigerator is still not working. Even after calling them endlessly, they keep on ignoring my father and his calls.

Infinity Solution Service center doesn’t have any anxiety to serve their customers. My father who is physically unfit, paid tons of visits to service centre and no one was in a mood to talk to customer. The service centre manager Mr. Gaurav doesn’t have any humanitarian ethics to pay attention to their customers and is not have any sense of conversation etiquettes.

This was the most pathetic, irresponsible, wretched and feeble service oriented organization that I have experienced in my life.

I want to launch a highest intensity complaint against Samsung India Electronics Ltd., Samsung Authorised Service Centre - Infinite Solution and Mr. Gaurav and want my refrigerator fixed or replaced ASAP.

If still no action would be taken, I would be forced to initiate legal case in Consumer Court through my attorney.

Thanks,
Puneet Arora
Contact: [protected]

I have bought a Samsung Refrigerator on 21/06/2009 from Kalinga Sales, Sahid Nagar, Bhubaneswar, Orissa, India .I have called up the Samsung Customer Care for Exchange the Front Door of my Refrigerator and nobody has turned up so far .It's amost more than a week.
Iam really Frustrated with the Customer Care. If I have to wait for 10 days for a new installation Iam really afraid how many days I have wait for a Service Call !!!.

My register BP No- [protected]

Please help Us !!!


--
Warm Regards,
Sisir
[protected]

I totally identify with your plight. I had lodged a complaint regarding the cooling malfunction of my Samsung refrigerator on 7 th of May, 2009. the defect has not been fixed till date despite numerous visits by the electricians of Samsung service centre. Every time they arrive after numerous calls have been made to the service center and they always cite a new problem and claim to have fixed it. The attitude of call centre guys is extremely irritating as they keep making dubious promises that the electrician will definitely arrive within the same day as the complaint is lodged.

In this heat its impossible to stay without a properly working refridgerator.

Hi, I buy a samsung Tv in last Oct.Last wednesday suddenly tv volume is gone.
It has clear picture but no voice.

Help to find the solutin as soon as possible. Besides I am ib buxar(bihar), I don't know address nearest samsung showroom.


help me

My mobile no is- [protected]

Thanks

Vidya Book Stores — about sms

Dear Sir,


From some time i m not receiving sms alerts for State Bank Of India . plz help me.

Samsung — PATHETIC SERVICE PROVIDED BY SERVICE CENTRE

I had purchased a samsung phone(SGH-B100i) on 10/03/09.it got some starting problem on 29/06/09.
then i submitted my phone to samsung service center in gurgaon(sec-14) on 30/06/09.At that moment they told me that they will repair the phone within 15 days. the phone is still under warranty but neither they are repairing the phone nor they are refunding the amount. I have visited service center at least 7-8 times but they don't care about it. i don't know what to do now. but one thing is sure i m not gonna to buy a samsung product ever in my life.

Samsung Fridge — Pathetic Service, No repairs

We have a Samsung fridge which has gone faulty…

We registered a call # BP#[protected] on oct 8…after a lot of followup an engineer visted and he was not competent and then a compentent engineer came and diagonised a faulty part in a weeks time….on oct 15 the part has been order and we have been waiting for the part…

We have been talking to Babu Rao and Nagendra the engineer and the contact center staff…..there has been absolutely no concern for critical problem and like this where we are not able to use the fridge…..Babu Rao does not return calls and never updates status…..

To add on to this

the complaint filled on Oct 8 was not the first one, there were two complaints filled prior to that

1. when the first complaint was filled the service engineer (Selva) visited the place after 2 days does something with the sensor and said the fridge is fine now and it stopped working very soon again
2. the second complaint was filled and the engineer said that the sensor has to be replaced, the sensor was replaced for Rs 385/- but the fridge stopped working very soon again

And its the third complaint that was launched on Oct 8

This is absolutely not acceptable, I have also done a blog post (http://monikamanchanda.wordpress.com/2009/10/20/may-i-unhelp-u/) on it and will keep doing more till we receive the service for the same

Samsung provides pathetic support and we have decided never ever to buy a Samsung product in our life….

Want this issue resolved immediately failing which we plan to take up this in the consumer court…

I am from Mangalore.

My refrigerator is underwaranty and there was no freezing taking place. Hence Samsung service replaced the compressor and after that now the freezer is only functioning a fridge. No freezing at all.

Samsung does not depute qualified tech's... unfortunately my AC & Washing Machine is also samsung and being loyal to that brand now is bitterly paid off.

R S IMPEX — FAULTY PRODUCT SALES

DEAR ALL

BETTER NOT TO BUY A SINGLE PRODUCTS FROM VIJAY SALES THEY ARE WHITE COLLAR CHEATER AND THEY ALSO SALE PRODUCTS JUST BELOW STANDARD AND IT'S REAL WASTE OF OUR HARD EARN MONEY IF ANY ONE BUY FROM VIJAY SALES. ALSO MANAGER IS OF NO USE - MR.VERGIS FROM H/O AND MR.RAVI FROM GHATKOPAR-WEST BRANCH.

I AM IN PROCESS OF FILLING A LEGAL COMPLAINT AGINST VIJAY SALES FOR SELLING FAULT PRODUCTS OF PHILIPS INDIA ?

SANJEEV SHAH
[protected]

I, Vijay Kumar Rajgadia, being a Samsung customer want to lodge a complaint about the company and the service being provided by you. I have owned a SAMSUNG WASHING machine. Recently the machine showed problems for which I asked the service provider to check out the problem. Following his advice I took it to the nearest centre addressed LAXMI SERVICE CENTRE, M.S LAW COLLEGE, STATION BAZAAR, CUTTACK-753003, PH.NO:2647210.But mechanic was not available for which it took another 5 days. The center is the dealer of around 10+ companies but to my surprise only one mechanic is available for service. And this makes consumers unsatisfied as they could not be given a proper service. And this is not a joke. If responsibilities are taken then they should be provided by any means. What is the use if you cannot provide service properly but just having centres elsewhere showing faith to public. It is just like harassing people out of nothing.
The reason for which I m harassed is the service provided to me. My machine had problems of spin dead, drain pipe, inlet, wash lid and spin cap missing. They took 18 days to repair and charged Rs-260 for buffer, Rs-420 for capacitor and service charge of Rs-200 but I am not satisfied. Before repair I checked that there was no problem with capacitor but when I approached the center they showed me a damaged piece of it which to my idea will never be possible. I doubt it is replaced. They even did not give me a proper billing of the parts which really disappointed me. Even the mechanic showed us unaccepting behaviors
So if all these happen then I would be very sorry to say that I have made a mistake buying a Samsung product. Hereafter whoever approaches Samsung dealer I would inform him not to buy any of the products of the same. Because the customer service is unsatisfactory and can never be sorted out. And it has all those negative remarks which make other products always better.
So I would make a request to take some serious action against it and please figure out the solutions to my problems. If you do not solve within 7 days then I will lodge a case against you in consumer court and my legal heirs will talk to you in legal way.

Vijay Kumar Rajgadia,
Chauliaganj,
Main Road.
Cuttack-753004
Orissa
Ph:[protected]

To
CMD Samsung India limited,

i purchased a samsung touchscreen sgh f 480i and imei no [protected] on 02/02/10 and i find the mobile switches off and switches on this has troubled me since i am not able to call my clients and friends.
yours dissatisfied customer,
v.ravi
[protected]

Samsung — useless faridabad service station washing machine repaired 10 times still not working

we have bought a samsung washing machine in 2008 .It has been repaired 10 times in 2 yrs still not working both side motors (wash tub&spinner)have been replased by faridabad service centre but no use

i bougha a new samsung pc monitor.. but now it s not working. so i gave a complaint to the concern office. the complaint was given last month. but till now no action has been taken from their side... my cell no is [protected].. from kaliyal kanya kumari dist tamil nadu.. 629101

i bought a samsung ac in july last year, , ... and in 9 months its compressor started to detiorate and finally i gave it to the repair centre at patperganj keiser electronics its the most grusum mistake of my life i have to spend a week without my ac and still the ac is not delivered and no ones picking the phone at the centre...
gaurav [protected] esms claim number [protected]

Samsung — Another pathetic service from SAMSUNG INDIA

Hi All,

Another pathetic service from SAMSUNG INDIA.

I have a Microwave oven which was purchased at least 6-7 years back. This was unused for a while and we started using it recently. Everything was working fine indeed when in August of 2010, we found that the Panel was not responding.

So it all started there for me to see the true picture of what the company SAMSUNG is and the people working for them. I launched a complaint with their customer contact center number in the month of August 2010. The complaint number issued to me was: BP No. [protected]. There was no one who attended my complaint for at least a week. Then I had to call the contact center again to find out the status. I was told by them that they are again forwarding the complaint to the local branch, which for me is at Kalyan, Thane – Maharashtra. In the meanwhile I found out a telephone number of the Kalyan branch which is:[protected]. I had called them and spoken to a gentleman named DILIP. He said he has taken a note of my complaint and that he would send the technician in a day. He also gave me an alternate contact number, which is: [protected]. Then, I had to call him up three days in a row and then finally a technician made to my home by the end of August. He checked the Microwave oven and told me that it is working fine and only the Panel had to be changed as it was getting stuck. I asked the gentleman if there is any need to exchanging it for a new one. He then asked me when was the product purchased and for how much it was for. I told him that it was at least 6-7 years old and the cost of the product was close to Rs. 20,000 (twenty thousand). He said the product is worth that much amount and the products which are coming in the market now a days are of less worth and it was costing only Rs. 8,000 – 10,000. So he suggested to change the panel which he said would be for approximately Rs. 1,300 (inclusive of service charges). He also added that it may take a week for them to order and receive the replacement panel. I signed the service chart and the gentleman took a note of the model number as well. All was fine and we were awaiting the replacement.

It was until September 20, 2010 that no one had contacted us and I had to call up the Kalyan branch again. There were 2 ladies, Bhavika and Jyoti ( I ain't sure of the second name), told that the product has been ordered and would reach them in 2-3 days. I had also requested the lady to send the technician to check our availability at home and then send the technician. She said she would call me in a couple of days then, it was not a surprise at all for me as I never received any calls from them. Then, I approached customer service and raised this concern and also spoke to seniors as well. They promised/assured that someone will revert in a day or two. Then no one did for a couple of days, at this time I was losing patience and had called the contact center at least 3 or 4 times in a span of 3 days to find out the proceedings. Again all were false promises.

Then I had called up Kalyan branch yesterday, the 13th of October and spoke to the same old Dilip. I gave him the address, complaint number, the product details and told him that we are still awaiting a replacement of the panel. He said that they are expecting the vehicle from Samsung anytime by 4 pm on October 13th and had asked me to call by 4.30 to confirm if my product had arrived. He assured that product had been ordered and they were expecting it yesterday. He also told me that there are only 2 technicians at the Kalyan branch and he would send the same technician who visited our place earlier.

I then called by 4.30 pm and the same Dilip told me that he does not even recognize me and he had not committed anything to me. Further to my surprise I was even told that they were not able to retrieve my complaint with the complaint number and telephone number. Then at this time I had really lost patience and yelled at him, where in he disconnected the call.
I then reached home by 6 pm and called the contact center and requested for a manager, I was connected to Kalyani. We had been in conversation for nearly an hour where she conferenced the call with the Kalyan branch and that lady Bhavika was now able to find the complaint. Dilip was hiding himself as Bhavika told that he had already left for the day. We all could here him murmuring when we were on conference.

Bhavika told me that she was only able to find out the complaint with my claim number which was never provided to me at any stage. I asked her a simple question, if they had asked the 2 technicians to find out who visited my place at Dombivli west for a replacement of a panel for Microwave oven, that technician would have been able to retrieve the service chart and they could have found my complaint. No initiative was taken by the branch people and I was truly given a huge run around for nearly 2 months now. Then while in conference, Bhavika told me that the product has been ordered/not ordered; she herself wasn't clear. This made me realise that the product was not ordered until yesterday. Then all of a sudden, she was saying that product is not available at all. She was not sure of the process at all, then Kalyani from contact center asked her to check where the product is available, say for example Noida or any other warehouse and so on. She then followed her procedure and told us that they are forwarding a request for a replacement of the product only yesterday and she will let me know the status today by October 14th.

This is absolute atrocity and ridiculous behavior by all whom I had dealt with for nearly 2 months now. And trust me all were for SAMSUNG, the SOLE COMPANY who is to be blamed for this.

Now here is what I need to be done immediately.

The panel has to be replaced free of cost within 48 hours.
I need a gift voucher from SAMSUNG for RS. 50,000 (FIFTY THOUSAND ONLY)
I need all my telephone bills reimbursed for calls made to SAMSUNG. (app Rs. 300)
I need a letter of apology from SAMSUNG and also the Kalyan branch to be reprimanded for their atrocious behavior with a customer for over a month.

I am expecting a favourable reply immediately.

Thank you
Sundar
[protected]

Samsung — customer service sucks

We have bought a Samsung PS50B450 and it didn`t take long for it to break down the first time. We brought it back and the warranty covered it. No problem. Not even 6 weeks later the darn thing broke again and the warranty is now expired. After getting it back the first time I noticed that the base of the TV was all scratched up. So I called and let them know. Michael the technichian told me he would give me a call back. Well it`s been 4 weeks and still no call about the scratches. This was the last time that we have purchased a Samsung and we will let all our friends and family know about their lovly customer service.

Samsung — Pathetic service

I always had a great respect for Samsung product and I use only Samsung product (Refrigerator, Air conditioner, Washing machine, Microwave oven, Digital camera, Mobile phone etc.) at my home. Recently one of my friends gifted me a 32" LCD TV and since he knew my choice it was obviously Samsung make. I was happy to have one more Samsung product at home.

But today I am extremely unhappy customer of yours because of pathetic service provided in last few days. My Samsung LCD TV stopped working last week and I had lodged a complain to Samsung customer care no - [protected]. My complain number is [protected]. Engineer visited and checked the TV four days back and declared that the motherboard is faulty. He wanted the invoice copy for changing the motherboard which I did not have since it was gifted to me. Giving a reason as standard process, he left my home keeping the problem as it is.

On 18th Nov'10 I again contacted their service centre and explained them that I do not have bill since it was gifted but you can very well check in the system with serial number that the system is under warranty and get it rectified. They confirmed that the system is under warranty but refused to help stating they are not authorized and only branch office can help. They had provided me the contact details of Mr. Neeraj Mishra +[protected]/64/80 and wanted me to request him for favor (which I didn't understand since the system was under warranty and it is Samsung’s duty to get it corrected under warranty period). I must have tried the above number 100 times at least on 18th & 19th but nobody even picked up my call. In between this numbers were busy which indicates that they were attending other calls.

on 19th , I again called up your customer care and had a work with supervisor, Ms. Malti who took mumbai service head in conference. He bluntly refused to help me and informed me that the bill is required for warranty replacement.
My fried that gifted me the LCD is now in US but yesterday night I could contact him and get the bill from him with lot of difficulty. 20th morning I called customer care again and they confirmed the problem will be solved today positively and they will give me a confirmation call. But I have not received any call till 14:00 hrs and called the customer care again. Mr. Rakesh, another supervisor took Ms. Babita in conference and Ms. Babita asked me to mail (mail idhemkiran.[protected]@partner.samsung.com, +[protected]/64/80) her the bill copy which I did.

Till now my problem is not solved. Today on 22nd came to know that they don not have spare part for the same in India. As per my knowledge this is a criminal activity to sell some product without spare part and Samsung is doing that crime.

I am extremely disappointed and hurt with the response and attitude of service people. It is unfortunate that they are making fool o[censored]s without having proper spare part.Can anybody help me in taking them to consumer court.

Best Regards
Rajeeb panja
+91 [protected]

Samsung — Samsung Service SUCKS

Samsung TV I got for my parents went bust - The display is not coming up. I got this TV for almost INR 70,000 3 years ago!

But that's ok - Electronics have limited shelf time and are prone to malfunction. What is indigestible is that the Samsung service guys' attitude. My father is over 70 yrs old, and these jokers have no sense to keep them in loop or updates.

It is over 6 weeks since Samsung has been looking into this issue, still no resolution. We have decided not to buy any Samsung product in the future (unfortunately, most of the stuff in our home is Samsung)

Unless there are strict laws, and stricter enforcement, Indians would be treated like this. There is no solution except to turn a blind eye, buy a new one, take the loss - Or migrate completely out of this country.

SAMSUNG/ Washing Machine — Damaged product supplied

I have purchase the new Samsung washing machine. Dealer informed me that he will deliver the washing machine at our home address after 1 hour. So we went home. When we opened the packing cover of the washing machine after delivery at our home, we found that the washing machine is defective and there is a mechanical damage in mounting.

When we called Samsung Dealer, he informed us that Samsung Engineer will sort out the problem and they are not responsible.

This is really rediculas and now we are taking follow up of all people. This is a dealers look out and washing machine is new and should be replaced immediately

Samsung — Damaged Washing Supplies

Sir,
Subject: Damaged/Defective washing machine supplied by your dealer Pratik Electronics- Pune-411014. Ph No[protected]

Dear Sir/Mam,


We have purchase the new washing machine on 16/04/2011 from Pratik Electronics, S.No. 40/1, Namdeo Nagar, Vadgaonsheri, Pune- 411014.
When we opened the packing cover of the washing machine after delivery at our home, we found that the washing machine is defective and there is a mechanical damage in mounting.
We are unaware of electrical/electronic damage if any because we have not power on the machine due mounting damage.
Below are the purchase detials.

Product Model Name Serial Number Purchase Date
WSM WA82A5REC/XTL W1225ZCB300915 20110416

Now we are in tension and when we contacted Dealer, response was not good and he informed us that now the problems are of Samsung and their Engineer will solve the problem. Damaged product should be taken back by dealer and it is his look out.

Please advice me for further course of action.

Regards/Pradeep Kumar Singh

Samsung india pvt ltd — Pathetic Service Samsung AC

Hello,

I am hoping this email sees the light of the day and someone relevant from Samsung sees it and takes some action on it.

I am an unfortunate customer of Samsung and we installed 5 (!) split ACs in our house a few years ago. We have always had terrible issues with your dealers, non co-operation, untimely visits, poor response on follow up etc....

This time my experience has been bad right from the start. We have recently moved houses within the city and hence wanted re-installation of the ac done.

Here is my trail of woes

I had placed a request on the 10th of May and I got an sms from Samsung and the BP no, given to me was [protected]. The SMS was recd by me at 0937 hrs.

I did not hear from anyone for the next 2 days, on the 12th of May my husband (Raja) whose mobile no was also provided in your records was called and informed that there was a delay from the dealer's end and that someone would attend to us immediately.

After that no hear... on 14th may (Saturday) at 1435 hours, I called the customer care again and was attended to by one Ms Divya who spent about 15 mins in getting my details verified. After all this, she said she would escalate my call to her senior and that he would call us in half an hour. The superior's name told to us was Mr. Murugan. As expected, the call never came.

At about 1542 hrs, I again called the service centre and was attended to by one of the agents who did escalate my call to his superior called Mr. Inderjit who aplogoised and said he would definitely get the concerned dealer to call us and attend to us in the next 24 hrs. I also mentioned explicitly that we needed this done in the weekend, as we both (my husband and I) work and will not be available during weekdays. We also have a 1 year baby at home who has been falling ill frequently due to the heat in Chennai and the AC would have given him some respite!

I am writing this email at 1425 hrs today (15th Sunday) and have just called the customer care and was informed that no service request will be taken on sunday. This agent's name was Joseman. I work in a service industry myself and have had a extensive experience in customer care. I can tell u that this is one of the worst cases where agents are ill behaved, they ask us to "wait wait wait"... and do not say please hold. They abruplty cut the conversation coz they want to complete what they are saying.. which is merely collecting information about us.They also are completely incompetent and powerless and incapable of solving the issues on the ground.

I am seriously regretting the decision to make such a plum investment in Samsung and will ensure that I pass on my feedback about my lousy experiences via my website, blog and social media network. I doubt if you really care about it though!

I am unsure if there is anyone sensitive out there at your end to take this up as a feedback to work on and attend to us.

Completely disgusted,

Anuradha

I have bought a samsung microwave oven by mistake . Mistake means the best service provided by you. I am regularly doing the complaints of my oven from last 6 months but no one has gone through my complaint, not even bothered what has to be done. So I request all the people not to buy any samsung products .
My E-mail Id is : [protected]@gmail.com

Dear Sir,

With dully respect to say that My self Vinod Kumar Elder Brother Of Vidya Bhushan - Contact no [protected], working in HDB Financial Services, Bali Nagar, New Delhi. How can your Manager Mr. Amrish Chaudhary (ADD - SAMSUNG SERVICE CENTER, CC 28, NEHRU VIHAR, OPP NEHRU PLACE, NEW DELHI) abuse to my brother and told him that I throw you out from Samsung Service Center, Can any one explain me if A Samsung Brand New Phone Display is not working/not clear then to whom you request a complain. because your Samsung Service Center Manager Mr. Amrish Chaudhary, try to threaten. How can you hire a e responsible person in manager position.

And without any physical damage how can your Manager Mr. Amrish Chaudhary declare that it is a physical damage and told that you have to pay for this.

Its very painful to hear such words from any of the SAMSUNG Employee.
Its a humble request to take action against your Manager Mr. Amrish Chaudhary.

And solve my SAMSUNG Mobile query.
Details -
SAMSUNG GALAXY PRO
EMI NO - 356176/04/0567008
SERIEL NO - RV1B415495Z
PURCHASE DATE - 25/JUNE/2011
FIRST COMPLAIN DATE - 02/JULY/2011
REFERENCE NO - [protected]



Its just a request otherwise I have to go through Consumer Court to resolve the problem.

Regards
Vinod Kumar
Manager - [protected]
HDB Financial Services
Bali Nager, New Delhi
110015

[protected] Forwarded message[protected]
From: vidya4322587 <[protected]@gmail.com>
Date: Mon, 4 Jul 2011 13:56:13 +0530
Subject: Re: [ANSWER]display of phone damage
To: Samsung Customer Support Center <[protected]@contactus.samsung.com>

Dear sir,
I went to your service center at Nehru Place today date 04th July 2011.
address:
C-C 28 Nehru Enclave
Near HDFC Bank
Nehru Place.

I reach your service center at 11 A.M and my token No. 158, attended by
Mr. Prveen at 12 A.M they forward my request to branch manager, i told
them plz replace my phone. The manager of branch said to me that your
phone is Physical Damage and u have to pay gor it..

I just want to know that how u would be say that it is Physical
Damage, The manager loudly harsh and humiliated me and said me that "I
thought out from the service center". i about to cry but i control
myself and said that i m waiting at ur office and they call security
guard and i come out.

I just want my phone to be replace... otherwise i have to go Consumer court.
This is my second mail to u. I call u many time my complain
no.[protected] this is given by u today

Thank & regards
Vidya Bhushan Kumar
[protected]
[protected]

On 7/3/11, Samsung Customer Support Center
<[protected]@contactus.samsung.com> wrote:







Dear VIDYA KUMAR

Thank you for becoming a patron of Samsung product.

Agents Comment :

[protected][protected][protected][protected][protected][protected][protected]
We are sorry for the inconvenience happened to you.

We request you to visit the nearest Authorized Service Center of Samsung
for the mentioned problem of the handset.

Here is the address of one of the ASC :

SAMSUNG SERVICE CENTER ( MAA VAISHNAVI SERVICES )
ADDRESS- H-58, First Floor, Laxmi Nagar, Above State Bank of Hyderabad
CONTACT NO.- [protected] .
[protected][protected][protected][protected][protected][protected][protected]
For further assistance you may contact SAMSUNG Customer Contact Center
at 3030 8282 or[protected]toll free)

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

The information was useful to me
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* Please do not reply back to this email message as this email address is
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* If you are not satisfied with the answer we provided, please click
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* if you have a question on another product, click here



sir i purchase phone on 25-jun-2011 and display of phone are damage
detail of my phone

mobile model- B 7510
[protected]

shop- silicon impex pvt ltd,
g-6 ground floor Raja House
30-31, Nehru Place
new Delhi -19

sir today is sat. and i cant able to send request to ur service center so
plz to me a favor and replace my phone

thank u




--
vidya Bhushan Kumar
V.K.Jindal & Co.
[protected]



--
vidya Bhushan Kumar
V.K.Jindal & Co.
[protected]

Dear Sir/Madam,
I have purchased a Samsung Washing Machine on 25/06/2011, the model number is WA82V4G. Till date I have not received the installation and demo from the company side. On 02/07/2011 I directly called the companies call center on [protected] multiple times in a day seeking for solution but still till 05/07/2011 I have not got any solution.
If this is the condition in the initial stage of purchase what would happen at the time of after sales service...
Now I can wait for maximum 1-2 days or else will complaint in consumer forum and at the same time return the machine back and shift to another better brand...

Regards
Vidit Shah
[protected]

Dear Sir/Madam,
I have purchased a Samsung Plasma 51 Inch TV on 26/05/2011, the model number is PS51D550 .TV stopped functioning on[protected] & after complaining the company is doing nothing to sort out the complaint & giving unsatisfactory replies.Even after 6 days of complaint nothing is being done.
Their High end products are useless. Even my side by side refrigerator stops every 3-4 months.
Company do not bother the customers not even under warranty.

Regards
Parmjeet Singh
[protected]

Dear Sir/Madam,
I have samsung Duos mobile which i purchased on 15 aug 2010.from that time its memory card slot hav problem when ever insert memory card ph does not get started or if started it gets restarted again n again the i give it to service center (jamshedpur)on 1st of June 2011 they give it back to me on 15 June memory slot prob gets solved but now my both sim does not response at the same time again I give my cell to service center on 20 June 2011 they return me on 5 July but again it creat problem now automatically mobile get restarted if i talk more then 10 min or i send 4-5 messages it get restarted i m totally flustered from it plzzzzz solve my problem or replace the set .

Regards
Madhu patel
[protected]

i have purchased one refrigerator 270 lit. 0n 10/04/2009 just after two years the compressure is out of order as per their technician. the technician immideatly run awway . and it is 48 hours gone no response from their service centere, even they do not pick up my call also . beware of samsung product. my complain no. is [protected] dated. 11/07/2011. thanks. ujjal.

SILICON COMPONENTS PVT LTD — MORE TIME PHONE OFF /DEAD

HI MY OFFICE NO.IS[protected] MORE TIME PHONE IS OFF/DEAD .EVERY MONTH 10DAYS IS PHONE IS OFF/DEAD .KINDLY SOLVE THIS PROBLEM IMMEDIATELY.

i bought a new 32 INCH lcd tv from ur company on 20th april.Evn aftr reporting to the company for repairing our tv, no action was beng taken. we reported the complaint on 9th BUT THE TV GOT REPAIRED ON 16TH. the attitude was so cold and we dint get any good response. INFACT THE GUY WHO CAME FOR REPARING THE TV MADE MANY DAMN EXCUSES AND MISTAKINGLY TOOK OUR ORIGINAL BILL WITH HIM, WITHOUT WHICH WE R FACING PROBLEMS. evn aftr reporting this problem to the person concerned, v still have not got our bill back.our dealer was hira electronics, kalkaji and the bill seriel no was 1165, book no. 24, and tin no. was [protected]. this attitude towards the problems of the customers is not good for ur huge and reputed company. plz start paying some heed to the problems of the customers

jitender ahlawat
[protected]

Dear support team

I am J.Krishnamurthy, from Hosur, Tamil nadu.

A wk ago i have purchased a new branded 27” LED tv from Sharp tronics, Hosur. Now it is not working atall. I discussed with one Mr.Saravanan the branch manager of sharptronics and there was no proper response with regard this. I went several time to them and called them several times, finally the service engineer of samsang has come to my house today by five pm. He checked and just said that the mother board is gone and has to be replaced.

I would like to know, what the hell Samsung has manufactured and it may be .0001% rejection to hell Samsung but it is hundred percent rejection to me and my family.

i had a live chat one mr.manish and see the attachment what we have discussed.

By evening 7.23pm i am getting a sms stating that “thank you for calling Samsung service centre and trust your problem has been resolved”. I would like to know what the hell has been resolved. Nothing has been solved and how dare them to send me a sms like this.

Your product made my self and my family distress.

I don’t want to change any part of my new tv, it has to be resolved without touching my tv. Or i want an immediate replacement of the same.

Just blindly don’t work and send the message like this without checking and i got sms from LM 30308282D

EVENING I HAD A LIVE CHAT WITH MANISH OF SAMSUNG CALL CENTRE THROUGH NET AND ATTACHED THE DETAILS FOR YOUR VERIFICATION

No other way than replacement an investment of 27000 will have to make sense

Your immediate action in this regard will be appreciated.

PL NOTE: IF THE PROBLEM IS NOT SOLVED ON OR BEFORE THIS Saturday THERE IS NO OTHER WAY FOR ME INSTEAD OF FILING A CASE

PL DO THE NEEDFUL

REGARDS
J.KRISHNAMURTHY
GENERAL MANAGER
STOPAK INDIA LIMITED
PH [protected]

ALSO
MEMBER (ASHOK LEYLAND)
NO. 64177
CONSUMER PROTECTION CELL
HOSUR

Dear Sir / Madam

I am the regular customer of Samsung Products, like Mobile, Tv, Computer Monitor etc., According to my favourism still I have purchased 5 mobiles different models. According to that recently I have purchased Samsung Mobile Model No.GT-B7722, Month & year of Manufacture : May 2011, *355317/04/150707/9*, on[protected] at 9 pm at M/s.Sangeeta Mobiles Pvt Ltd., Shop No.1-7-1002/6C, Ramnagar Main Road, Hyderabad, A.P. After purchasing[protected] I have observed the Battery charging is taking more than 5 hours onwards, but it is not showing " Battery full disconnect the charger " after 5-6 hours also it is blinking, I cannot wait till it is showing fully charged, after removing the charger, the batter back up is coming only 10 12 hours only, according to this problem I gone to Basheerbagh Servicing Centre at Hyderabad, Andhra Pradesh on[protected] or 1-7-2011, they have repaired and given to me, problem not solved and the same problem coming, again next day I contacted them again they have resetted the Mobile and they asked me check it again. after observing the same problem not rectified again on 7-7-2011 I have contacted them they have take the handset and they requested me to keep the phone with them 5-7 days, again on[protected], they have given now it is okay, you can check it again there is no change in the phone problem not solved. Like this I have suffered last 30 days, everyday I have carried my old phone i.e. Micromax Q75, it is giving nearly 2.5 days, now what can I do ? what is your suggestion pl advise me and also to your Servicing Centre at Basheerbagh, Hyderabad.

1) so how many hours I have to charge the handset
2) how many days I have to carry my old mobile for use my sim cards
3) I requet you pl advise your Authorised Servicing Centre to take back the Handset and
give me opportunity to re-emberance the amount to me.

Regards
H.Muralidhara Rao, 1-7-750/1 to 3, G-1, Sruti Sadan, Ramnagar, Hyderabad-20, Andhra Pradesh. Phone : [protected], [protected].

SAMSUNG CUSTOMER SERVICE SUCKS. NEVER BUY SAMSUNG GALAXY S, or S II or WHATEVER THEY COME UP WITH NEXT. THEY ONLY KNOW HOW TO SELL IT. NONE OF THEM KNOWS HOW TO FIX A SMARTPHONE WITH ISSUES. MOREOVER, THEY DON'T HAVE THE DECENCY TO RETURN YOUR MONEY IF THEY DON'T KNOW HOW TO FIX IT.

dear sir

This is Purushotham.P from banglore, India.
sir before one year i purchased samsung corby Gt-S3653, and also iam so so happy from your product upto day before yesterday.
yesterday i found a problem in your handset.
i think this problem belongs to your software development department.
problem:-day before yesterday i connected my mobile to pc for internet usage, when it connected to pc the mobile automatically starts charging.first day i didnt observed, after two days i lost my battery pickup.
iam sorry to say this, this is yours negligency. pls do development to remove this problem or dont gave infectable options in your product, ...these types of problem infect for yours growth.


contact mail id: [protected]@gmail.com


thanking you;

Purushotham.P

TO
The CMD
Samsung India ltd
new Delhi

sir,
myself sumit lal roy from west bengal.On 2008 i purchased a automatic washing machine(model-WA78K1) and also i was happy from your product.After it's passing the warranty period the PCB and some power wire has gone suddenly.so i complaint to customer service and they came to my home and repaired it.At that time they have not given a single paper or receipt.After 7 months again the same problem i am facing and when am asking to customer service they are saying the last technician is not company employer because he have not given you any documents.but when i gave him his contact no. after that he contact that technician and told me that he was company's technician only. so now say me after saying this also how he said again that we have brought any other outsider for the repairing work. So now you say me after calling him he said that he was company's technician then again how can he say that company's technician gives paper after completing their work.that means they don't know how to behave and started arguing with us very badly.
it's very useless to use such a (SAMSUNG)branded company's product which cant gives a good service after sell to their customers. THAT'S MEAN TYHEY ARE ONLY FOR SELLING THIER PRODUCTS AND NOTHING MORE THAN THAT.
SO NOW U SUGGEST ME WHAT IS THE USE OF BYING SUCH A COSTLY PRODUCT WHICH NEEDS TO BE REPAIR MONTHS AFTER MONTHS..
I'LL BE HIGHLY OBLIGED I[censored] TAKE NECCESSARY STEP AT THE EARLIEST TO SOLVE MY PROBLEM FOREVER..
CONTACT DETAILS:
sumit lal roy
[protected]@gmail.com
jalpaiguri
westbengal-735101
ph no-[protected]

Hi All,

This is to bring in to your notice that i am facing a problem in my Samsung Galaxy Note face unlock feature.

After updating my OS to ICS 4.0.3, i have enabled face lock security feature on my device.
The issue is my friend is also able to unlock my phone using his face, which is subjected as breach of security & it is highly volatile in natutre becoz my device contains all my important documents & details.
Please suggest me solution as, this is bringing a bad name to samsung & the goodvill will be hampared.

Hoping to hear from you.

Regards,
Salil Mahajan

Hi,
It has been just 6 months since I bought my brand new Samsung Galaxy S2 and to my surprise or rather horror, I have faced 6 major problems in a period of less than a year. I am just not satisfied with this phone. In 10 months without heavy usage, I am facing so many issues. My phone model number is- IMEI [protected] & S/N: [protected]
On contacting the service center, all they do is format my phone and …..Voila! The problem is not there then, but in some time, I have a new issue.
Now the phone is on warranty, so I can take it to the service center whenever I face a problem. But what when the phone is not in warranty period? The problems would still continue. I have no idea how many more problems are to come in coming months and years to come. So should I be paying a fortune to get my phone repaired every time after the warranty phase is over?
This phone has serious issues and I would like to request for a new handset. I had been requesting for a change in the handset since the first time I faced a problem with this phone, just 3 days after the purchase of the phone. But all the request to the service center was of no help. I am really tired of seeing so many issues with this phone; going to service center; getting my phone formatted, lose all the data. All this only to get a temporary solution to my problem and to see a new problem crop up.
Following are the problems I am facing with this set:
1. On entering the service menu, by dialing *#*#[protected]#*#*, I am not able to get to the “audio” menu. Every time I select the “audio” option, it goes back to the main menu (the same screen from which we have to select Audio option) instead of going to audio menu.

2. While playing games, this phone doesn’t detect any motion. Like while playing Temple run, I am able to jump up and slide down by not move right or left which used to happen previously by tilting the phone to the right or left respectively.
3. Within 3 days’ time of purchase of this phone, I had an issue with the battery, the battery would get charged very soon in only an hour and would get discharged equally fast in half an hour o[censored]nplugging the power.
4. The batter charged level goes below to a difference of 60-70% on removing the battery.
5. Just some days back, my phone got automatically switched off and then it wasn’t getting switched on. After 2 hours of regularly trying to switch it on, did it eventually get switched on. And to my horror the battery charged percentage had fallen from 80% to 20%. To add to my horrors, on trying to charge my phone, my phone wouldn’t get charged instead get discharged exponentially. Charging icon wasn’t appearing even after plugging the charger.
6. Phone doesn’t get charged on connecting data cable or charger.

Dear Sir/Ma'am,

I am writing this email with reference to my Samsung Mobile Phone, Model SIII, which I had bought on 07.08.2012.

On 22.4.2013, my phone suddenly went off and was unable to switch it on. I took it to the Samsung Service Centre at Mayur Vihar, where the phone was checked and I was told that the "mother board has crashed" and it will take two days to repair the same. Was asked to collect the phone on 24.4.2013.

When I went to collect the phone on 24.4.2013 at around 3 pm, I was not given any positive response for almost half an hour and was directed to one person to another. After half an hours time, was told that it's with some lady who had kept it in her purse as she was coming from the repairing centre and was asked to wait for another 5 minutes as she had gone to another shop.

I waited at the service centre for another half an hour and when I saw that no response is being given, insisted the staff to call her and find out the details. After my repeated requests one of the staff went outside and came back within few seconds and said that my phone is yet not repaired and asked me to come after two days. I asked them reason for the same but was given no response. In fact, a very derogatory tone was used and was not paid any heed.

Have been calling the service center since today morning but have received no response. People have been directing me from one person to other.

Request you to look into the matter and take immediate steps rectifying the issue and solve my grievance.

Would like to bring to your attention that the staff at the service center is highly insensitive, not at all customer friendly, no regards whatsoever the customer is going through and most of them use derogatory and un-parliamentary language during the conversation.



Details:
Model: Samsung SIII
Purchase date: 07.08.2012
Bill no: [protected]
Service center: Vaishnavi Services, A-1, Acharya Niketan, Mayur Vihar, Phase 1, New Delhi - 110091.


Regards,
Anupam Singh

sir/madam,
i am narender chowdhary.i have samsung w-259.this last week some problem in my phone so i went to samsung service center in "shiva market pitampura new delhi-110034". they pepoles repair my phone in 4 to 5 days and i was pay according to bill but my phone is not repair perfectly. please action soon on that pepoles

my contact no.is [protected].please action soon
and my emial id is [protected]@gmail.com

Dear Sir,
This is Nitin Gupta from India.
Sir I informing you,
I'm regular custmer of Samsung products. i have facing the big problem after purchased the handset. I'm using Sam sung Galaxy S advance gt i 9070 since 6 months.., it was going on not well date of purchase, and before the time of purchasing to this handset the calling by Sales Counter to C.care and confirmation given by your C.care to me at Sam sung Cafe, New Delhi, he said you can purchase it, because Jellybean up gradation for this device Gt I 9070 will be recently launched by our Company Sam sung...recently Sam sung Service Center updated it to Jellybean but problem is maintain after that...then after service center change the mother board in my phone and again updated with jelly bean...one of the problem has been solved. But new lots of problem started in my phone as like started lagging, very- very slow performance. now I can't not able to use any application on my mobile because  application hanging problem, lagging,   keyboard lagging,   handset heating, only one application using by me in between msg. Blinking "application being closed due to low memory error" and in between bluetooth file sharing time msg. Comes on screen "background services not allowed for transfer data to other device due to low resources"...and file does not transfer properly to others mobile. .hang.., settings, Gallery, keywords hanging and keyboard lagging with opening to every apps.Then i called to customer care... plz some body help me. His head office tech.team handle the case.he was check by remote control to my phone vai App. SMART TUTOR. But he was accepted all this problem and result is nothing, he was helpless...Really the big problem I'm facing my S advance after upgrading in jelly bean...very very poor performance. ..so bad so bad...and Sam sung service center and technical team of Sam sung India head office is helpless for it...He said why you updated your Handset with Jelly Bean.. Why are going again again at Service center. You can purchase to other mobile its your choice, not by Sam sung India Company suggest  to you. what you'll purchase..I can't do this? I don't care? What to you do?...this is the words of Sam sung India's Customers Satisfaction team...Very poor, badly and new experience with SAMSUNG MOBILE...Everyday I have sent to many mails with pics. of the problem in my mobile. You can see it ..but Mr.S.k.Bansal wants a proof. and he also used unprofessional language. .he don't know any technical knowledge. ..as per he told me. from 15-20days I'm going your service center. But my problem as same maintain on my mobile. ..no any solution to me. Today I was again call to your c.care. ..but no any help He told me Mr. Bansal has been refused and closed your req.I have feel very poor performance, very poor Services, very poor behaviour with Customers by person of Worldwide Brand Name SAMSUNG. Pls. HELP ME..and Replace the my mobile Handset and i want new upgraded Mobile handset with new version of jellybean and allot me fully extended Warranty of  the handset. My complaint ref.    No.[protected]


Thx.& regards
Nitin Gupta
mb. [protected]
Email : [protected]@gmail.com

Dear Sir,  
This is Nitin Gupta from India.
Sir I informing you,
 I'm regular customer of Samsung products. i have facing the big problem after purchased the handset. I'm using Sam sung Galaxy S advance gt i 9070 since 6 months.., it was going on not well date of purchase, and before the time of purchasing to this handset the calling by Sales Counter to C.care and confirmation given by your C.care to me at Sam sung Cafe, New Delhi, he said you can purchase it, because Jellybean up gradation for this device Gt I 9070 will be recently launched by our Company Sam sung...recently Sam sung Service Center updated it to Jellybean but problem is maintain after that...then after service center change the mother board in my phone and again updated with jelly bean...one of the problem has been solved. But new lots of problem started in my phone as like started lagging, very- very slow performance. now I can't not able to use any application on my mobile because  application hanging problem, lagging,   keyboard lagging,   handset heating, only one application using by me in between msg. Blinking "application being closed due to low memory error" and in between bluetooth file sharing time msg. Comes on screen "background services not allowed for transfer data to other device due to low resources"...and file does not transfer properly to others mobile. .hang.., settings, Gallery, keywords hanging and keyboard lagging with opening to every apps.Then i called to customer care... plz some body help me. His head office tech.team handle the case.he was check by remote control to my phone vai App. SMART TUTOR. But he was accepted all this problem and result is nothing, he was helpless...Really the big problem I'm facing my S advance after upgrading in jelly bean...very very poor performance. ..so bad so bad...and Sam sung service center and technical team of Sam sung India head office is helpless for it...He said why you updated your Handset with Jelly Bean.. Why are going again again at Service center. You can purchase to other mobile its your choice, not by Sam sung India Company suggest  to you. what you'll purchase..I can't do this? I don't care? What to you do?...this is the words of Sam sung India's Customers Satisfaction team...Very poor, badly and new experience with SAMSUNG MOBILE...Everyday I have sent to many mails with pics. of the problem in my mobile. You can see it ..but Mr.S.k.Bansal wants a proof. and he also used unprofessional language. .he don't know any technical knowledge. ..as per he told me. from 15-20days I'm going your service center. But my problem as same maintain on my mobile. ..no any solution to me. Today I was again call to your c.care. ..but no any help He told me Mr. Bansal has been refused and closed your req.I have feel very poor performance, very poor Services, very poor behaviour with Customers by person of Worldwide Brand Name SAMSUNG. Pls. HELP ME..and Replace the my mobile Handset and i want new upgraded Mobile handset with new version of jellybean and allot me fully extended Warranty of  the handset. 
My complaint ref.No.[protected]


Thx.& regards
Nitin Gupta
mb. [protected]
Email : [protected]@gmail.com

Dear Sir,  
This is Nitin Gupta from India.
Sir I informing you,
 I'm regular customer of Samsung products. i have facing the big problem after purchased the handset. I'm using Sam sung Galaxy S advance gt i 9070 since 6 months.., it was going on not well date of purchase, and before the time of purchasing to this handset the calling by Sales Counter to C.care and confirmation given by your C.care to me at Sam sung Cafe, New Delhi, he said you can purchase it, because Jellybean up gradation for this device Gt I 9070 will be recently launched by our Company Sam sung...recently Sam sung Service Center updated it to Jellybean but problem is maintain after that...then after service center change the mother board in my phone and again updated with jelly bean...one of the problem has been solved. But new lots of problem started in my phone as like started lagging, very- very slow performance. now I can't not able to use any application on my mobile because  application hanging problem, lagging,   keyboard lagging,   handset heating, only one application using by me in between msg. Blinking "application being closed due to low memory error" and in between bluetooth file sharing time msg. Comes on screen "background services not allowed for transfer data to other device due to low resources"...and file does not transfer properly to others mobile. .hang.., settings, Gallery, keywords hanging and keyboard lagging with opening to every apps.Then i called to customer care... plz some body help me. His head office tech.team handle the case.he was check by remote control to my phone vai App. SMART TUTOR. But he was accepted all this problem and result is nothing, he was helpless...Really the big problem I'm facing my S advance after upgrading in jelly bean...very very poor performance. ..so bad so bad...and Sam sung service center and technical team of Sam sung India head office is helpless for it...He said why you updated your Handset with Jelly Bean.. Why are going again again at Service center. You can purchase to other mobile its your choice, not by Sam sung India Company suggest  to you. what you'll purchase..I can't do this? I don't care? What to you do?...this is the words of Sam sung India's Customers Satisfaction team...Very poor, badly and new experience with SAMSUNG MOBILE...Everyday I have sent to many mails with pics. of the problem in my mobile. You can see it ..but Mr.S.k.Bansal wants a proof. and he also used unprofessional language. .he don't know any technical knowledge. ..as per he told me. from 15-20days I'm going your service center. But my problem as same maintain on my mobile. ..no any solution to me. Today I was again call to your c.care. ..but no any help He told me Mr. Bansal has been refused and closed your req.I have feel very poor performance, very poor Services, very poor behaviour with Customers by person of Worldwide Brand Name SAMSUNG. Pls. HELP ME..and Replace the my mobile Handset and i want new upgraded Mobile handset with new version of jellybean and allot me fully extended Warranty of  the handset. 
My complaint ref.No.[protected]


Thx.& regards
Nitin Gupta
mb. [protected]
Email : [protected]@gmail.com

Hi,



I am writing this mail after so much of pain given by Samsung. I have complained about the cooling problem of my 1.5 ton split a/c but have not got a solution yet, rather had to go through the misbehavior of Samsung agents. Following are the main concern:



I had got gas refilled in my split A/C on 22nd April 2013 and was told by Samsung agent who visited that within 6 months of gas refilling if required again (though it will not be required) we do not have to pay.
I had complained on 24th July 2013 and now the Samsung people are saying that the validity is up to 3 months and not 6 months.
My point is we are facing the cooling problem since 8 – 10 days; if we would have been informed in April that the validity is 3 mnths and not 6 months why would we wait for 3 months and 2 days to get over and complaint about cooling on 24th July.
No where in the invoice given on 22nd April 2013 it is mentioned about the validity; which is pathetic.
We believed in the Brand SAMSUNG and did not get it in writing as we did not ever dream that we would face such a harassing scenario with SAMSUNG
Your Mr. Sanatan of Raj Agency is a highly unprofessional person
The call centre agent says that for such a small amount Samsung would not do a false promise…. By saying this the agent is humiliating a customer…If Rs.2000 is a small amount let him pay for me. Moreover it is about wrong commitment.


Why do Samsung staff makes false promise. It is called as fooling the customers. At payment time the agent says the validity is 6 mnths and now when we actually need it … the validity suddenly changes to 3 mnths.

On whose request does any complain gets closed if customer didn’t ask for it?

Who is responsible for wasting my time?And finally, will any thing happen by writing this mail.

I hope this time some action would be taken other than making false promises.

Thanks & Regards

Soumia

[protected]

recently i have seen advertisement in my computer " this is not a joke you have won samsung galaxy mobile. I click ot receive mobile. i further read that pay and win and give. details. This is cheating and joke. If you do not wish to give wining mobile. absolutely free. why are you giving above advertisement. It is not fix to give all customer back money which are paying for mobile to read the samsung advertisement. You are reqested to issue order to give samsung mobile to all readers of your add free of cost immediately. In future should not published this type of advertisement

Please note i had purchased Samsung Galaxy Advance on February 19, 2013. The 1st problem arose on July 13, 2013 owing to which the phone had been submitted to you following a subsequent problem in the mother board for which the phone had been deposited on August 05, 2013. The phone since then has been in your custody. You are asked to look into the matter as i am devoid of any phone currently.

I am very sorry to state that your company is not handling grievances efficiently.

Contact email id:

[protected]@vinodkothari.com
[protected]

Dated: 19th September, 2013
From: Sumit Kapoor
829M/2 Acharaya Puri Colony
Near Mamta Hospital
Gurgaon Bus Stand-122001

To : The CMD
Samsung India Ltd
New Delhi.


Subject: Report of Samsung Fridge --Poor Quality service.

Sir,

Please refer to my complaint No.[protected] dated 02.9.2013 regarding repair of my Double Door Fridge, which has NO COOLING ALMOST SINCE LAST 20 days.

In this reference, I would like to inform you that in the month of Sept, 2013 the fridge started giving trouble and stopped cooling. We called Samsung and engineers of Samsung visited us and they filled the gas in the fridge as they told that there is leakage of gas from the fridge. We were charged nearly Rs.945/- for filling the gas. Then after a few days, the fridge again stopped cooling. Now i have again called customer care they provided me same ref. no. for my complaint on 17th sept.Till now no body reported at my home to fix this issue.However i have been told that i will be charged again for there bad service. It is quite disappointing & dis satisfactory services provided by an esteemed company like you. Require your attention towards this bad customer service.

Kindly look into this matter which will help you in gaining customer satisfaction.

Regards,
Sumit Kapoor
M: [protected]

To,

CEO, Samsung

Dear Sir,

I'm submitted my samsung smart phone under warranty, model GT-I9070 due to "Incoming Voice Problem" on 6/09/2013 vide service request no. [protected] at Samsung Service Centre at NIT Faridabad - VIJAYVERGIYA ENTERPRISES

The date of Appointment / Delivery mentioned on service request is 21/09/2013.

I got a call from Service Centre on 18/09/2013 that your complaint has been resolved so, that you can collect your mobile but at the time of delivery i checked the performance of the mobile, i have found that there is no signal. So, i returned the same to service centre at that moment only vide the same above mentioned vide service request no.

It has been 21 days since i have given my phone and i'm continuously following up/chasing them to get back my phone, but there is no response from their side as the services are so poor/bad that they are not even interested in picking up my calls.

Ultimately, when i went there on 26/9/2013, as expected there was no positive response.

Now, i'm fed up with there false assurances and i have realized that after sales services are not good at faridabad service centre as per samsung standards.

So, i'm requesting you to take my issue forward and help me to sort it out at the earliest.

Thanking you,
Arun Tyagi
NIT Faridabad
[protected]

Hi I am Deepak.i am using Samsung mob last 5year and before 2 month I purchase a Samsung mob gellesy S there is some problem in this mob. I submit the mob to mr.vishnu in mhipalpur customer care canter on 20/08/2013 after that I got the mob 28/08/2013 after 8 days I got my mob but it is still having same problem after that I meet Vishnu he told to me I have to submit my mob for 15 days and I submit my mob 20/09/2013 after 7 days I went to customer care but there was no my mob Vishnu give me a no 32325959 I call this no and I got ans your mob take more 3 days and about more information you need to call the engineer and he give me this no 42696242 when I call on this no and ask about my mob your engineer ans was your mob motherboard is not working to change your mob motherboard we take 15 days because in company we don't have any motherboard right now and my order no 203373 is this.


regards

Deepak kumar

[protected]

Prakash.K.T,
Kerala

To
CMD Samsung India Ltd.,

I had purchased a samsung phone ( S Duos S7562) from your dealer Smart Digital, Alain Bldg, College Road, Tharekkad, Palakkad, Kerala on 16.08.2013. Now it is having some problem in speaker, then i submitted my phone to samsung service centre at palakkd (Kerala) on 22.10.2013, at that moment they told me that they will repair the phone within one hour, but when i approach them after one hour they told that they will takemore than fifteen days for reparing the same it is due to non availability of the spare parts. I have the vocie to say that my phone is still under warranty period. If your are not able to rectify the complaints please refund the amount to me if not i have to take other action against you. Please have a look at the matter and make sure that you will do the needful.
Thanks, Prakash ph-[protected].

I like Samsung products...
I give to one my own add this week check this week
On YouTube Samsung summer camp. ...

Poor Service - Samsung Fridge

We bought a Samsung fridge [Model-RS21HSTPN1] from Samsung Store, Forum Mall, Bangalore on 15-May 2012. It’s not working since last 1 week.

We registered a call # [protected] on 7-Dec. After a lot of follow-up an engineer visisted to check the issue. He was not competent enough to understand the problem. He misguided us by saying that the motherboard and one more part is gone. He also misguided Samsung office Bangalore/Noida and placed order for the new parts. After a long wait of 5 days, he came with the new parts [motherboard +1 more part], replaced the old parts with the new ones. But, the fridge was still not working and giving the same problem.

We have been talking to Brabinto, Mohammed, the engineer and the contact center staff continuously however all efforts in vain. No one has taken this critical issue seriously.
Want this issue to be resolved immediately from Samsung Service Team or else we will take up this to the consumer court

I, Kapil Tiluja, being a Samsung customer want to lodge a complaint about the company and the service being provided by you. I have owned a SAMSUNG Refrigerator. Recently the machine showed problems for which I asked the service provider to check out the problem. Following his advice I the complain in customer care so many times and in website also but from last three month its still not resolved, they send their mechanic twice but he cant resolve the issue and they finally said they took the macj=hine in their workshop but no one took yet. And this makes consumers unsatisfied as they could not be given a proper service. And this is not a joke. If responsibilities are taken then they should be provided by any means. What is the use if you cannot provide service properly but just having centres elsewhere showing faith to public. It is just like harassing people out of nothing.
The reason for which I m harassed is the service provided to me. My machine had problems within three months really problem, now it has problem of noise .
So if all these happen then I would be very sorry to say that I have made a mistake buying a Samsung product. Hereafter whoever approaches Samsung dealer I would inform him not to buy any of the products of the same. Because the customer service is unsatisfactory and can never be sorted out. And it has all those negative remarks which make other products always better.
Even the exclusive Samsung store is also closed within in a year from where i had purchased
So I would make a request to take some serious action against it and please figure out the solutions to my problems. If you do not solve within 7 days then I will lodge a case against you in consumer court and my legal heirs will talk to you in legal way.

Regards,
Kapil
[protected]

Hi, I purchased samsung S4 from Bangalore, samsung showroom in Phoenix mall, but i checked the futures but compare to another samsung S4 system configuration is totally different. ieg : Device model: ja3gxx/GT-19500 : but other other s4 reflecting as 19505even RAM also showing differently. Please provide me the clarification or call me after 6pm to [protected].Even phone performance also very bad. So please resolve my issue.Regards, Aneesh. E

Hi,

I purchased samsung S4 from Bangalore, samsung showroom in Phoenix mall, but i checked the futures but compare to another samsung S4 system configuration is totally different. ieg :

Device model: ja3gxx/GT-19500 : but other other s4 reflecting as 19505
even RAM also showing differently. Please provide me the clarification or call me after 6pm to [protected].

Even phone performance also very bad. So please resolve my issue.

Regards,
Aneesh. E

Date : 03.04.2014

To
CMD Samsung India limited,
Dear Sir,

It is around three and a half months that I bought a Samsung Smart Phone ‘Samsung Galaxy Star Pro S-7262, [protected]’ from an outlet namely ‘Arora Home Collections, H-14B, Kalkaji Main Road, New Delhi-110019, Ph. No.[protected], 26226655 ‘ with a bill and I was told that the bill would suffice for availing 1 year warranty on the phone for any problems.

The very next day the battery got exhausted in 3 to 4 hours even after 100% charging of the same and even without having made any use of it, be it for a call or for playing music or games, etc. The battery got replaced from your one of your Service Centres namely ‘SRS Telecom Services, Kalkaji, New Delhi’ in around 4 to 5 days from the date of my purchasing the handset.

Now to my utter bad luck, some 4 to 5 days back the set got discharged and switched off and subsequent to 100% charging the same, it would not switch on. I mean it attempts to switch on with the initial screen reading ‘Samsung Galaxy Star Pro’ and then the screen reading ‘Samsung’ with a ring around it and it would repeat and the main home screen does not appear. In other words, the handset would not switch on.

I happen to take the set to the seller of the set and get the reply that same cannot be replaced. Later the set was taken to the Service Centre (SRS Telecom) on 02.04.2014 and am told that the service would not be free even if it is in warranty because of issues like the phone being routed or not official or so of which I am not aware. Having spoken to SRS Telecom (Service Centre) the charges told to me for the service is around Rs. 3000/-. Subsequent to telecon had with a Samsung official being connected with from the Samsung call centre, I was told that Samsung is helpless in this case.

Let me be very precise. I am a layman buyer of a Samsung phone and during the purchase I was just told that the phone has a warranty of 1 year for any issues with it. I was not even told to refrain from downloading anything from the play store or so or from any untrusted site resulting to which if the phone stops working, Samsung will not service the phone for free in the warranty period. Now, although I have not done any such downloads which my fellow people using Samsung phones are doing without having a problem in their handset, why should I suffer. I understand that my phone is under warranty and I expect Samsung to get the same corrected for free.

It cost me Rs. 6800/- and it is just 3 and a ½ months now and the phone is useless to me until it gets corrected. I am not in a position to buy another phone or spend some money in this phone. I am without a phone for the last 4 days and facing a lot of problems.

Please intervene into the case for further needful. I need my phone get corrected/replaced without any further hassles.

Please feel free to respond to my personal mail ID ‘chsanjay.[protected]@gmail.com’ on priority.

Best regards,

Sanjay Chakraborty
Mob-[protected]
Merino Industries Limited
Kirti Nagar, New Delhi

Dear Team,

I have recently purchased a Samsung Galaxy tab 3 t211, 30.03.2014, after 3 days so many problems I am facing in the tab no network connection, automatically switched off and hanging problem. Your samsung service centre is located at laxmi nagar maa vaishnavi centre. Manager told me its a software issue, we can update the software and without my permission usne tab k pure parts open kar diye mere mana karne k baad bhi and he told me we can change only with in 7 days, its a policy. After 7 days we cant change your tab. I am not aware about this policy. I will never trust you again (SAMSUNG), your staff behaving like a ... i have no words to say, I am very disappointed.
You are giving the best services ???

I will never ever recommend your company name and your company products.

Waiting for your positive response from your side.

Regards
Akansha
[protected]

HiI Arun had purchased a Samsung Note N700 about 2 yrs ago.i was
facing a charging problem with the port of my phone. to get this
problem rectified i visited Samsung service centre okhla, new delhi on
20th May.
the executive told me that there is a problem with the charging port and
same will be rectified by tomorrow and offered me a budget of 1000 rs
app and confirmed that you will receive a call from our end by tomorrow
for updates. i said ok with my acceptance.
On 21st i didn't received any call from Samsung team and finally 22nd i
called up the number mentioned on the bill to get updates. The person
who picked up the call said i have left the organization and gave
another mobile number. i called the another number given by 1st guy then
he gave me a land line number, when i called that land line number it
was continuously going busy. i tried that number several times but it
was going busy and i didn't received any call back. again after some
time i tried and requested for updates then the person on another side
told me that your phone has not repaired yet as it is costing for rs.
7500 app and we need your go ahead on same. though i didn't debated with
them on no response from them but i asked them why this much amount.
then they said that the mother board and charging section both are
faulty and hence needs to be changed. i told them again with referring
the discussion i had with the executive at the time of submitting my
phone that the only problem with this phone is with charging port but
the person on another side of the call didn't agreed with me and asked
me to come again service center to discuss.
When i went there the executive told me the same story... when i
asked some questions to them technical parameters of getting a
motherboard faulty then they were not able to answer me. When strongly
challenged them and asked to do only what i requested for that is
replacement of charging section only then they said again that we will
check this again and get back to you by tomorrow.
Finally on 24th May, i received my phone from them and they
confirmed that we have changed the charging section and now your phone
is working well. i paid them Rs. 1054 as repairing cost.After
that i asked them that i want to meet head of this service centre then
they said he is not available, i asked for his contact number and
official mail ID then also they denied to share the same.
Overall, i am writing this whole story to express the concern of
being misguided and it is also a matter of fact that if i was not
having technical knowledge with me then obviously i was to bear a big
cost against repairing of my phone. this is also a shameful act by the
service center team that they charged my for repairing when i proved
them wrong and questioned on their technical expertise.
now i am facing other issues with my phone which were not there
before this charging problem, and i am very much sure that some
unethical treatment has been done with my phone - probably service
center team is annoyed with me as i challenged their technical
knowledge, but whatsoever the scenario - i'll not visit the SAMSUNG
center again and even i'll not buy SAMSUNG products in future.
Anyhow i am really not happy with overall experience with SAMSUNG

Dated: 30th may, 2014
From: ASHOK BAJAJ
WZ3/57 HARI SINGH PARK NEW MULTAN NAGAR NEW DELHI 110056
Ph.[protected]
(M)[protected]

To : The CMD
Samsung India Ltd
New Delhi.

I Ashok Bajaj residence of wz3/ 57 HARI SINGH PARK NEW MULTAN NAGAR NEW DELHI 110056 registered a complaint on 29/04/2014 whose REQUEST NUMBER IS [protected] . The complaint was regarding non cooling in my window AC, MODEL NAME AW183KCXTL, SERIAL NO :B077PZBB100056V . On 3/05/2014 engineer Mahesh from HCL SERVICES LIMITED visit to check the defect in AC, according to him gas leakage problem was there and he request Rs 580 for the same and he gave us an estimation around Rs 2000 maximum(receipt of Rs 580 attached)
.After this visit no one come from HCL services limited to receive AC till 24/05/2014, in between we did almost 15 to 20 complaints at your customer care number, at last they(engineer KHEMCHAND FROM HCL SERVICES LIMITED) visit on 24/05/2014 to receive AC. Before receiving he confirmed the defect and gave us same estimation around Rs 2000 . Now on 26/05/2014, I got a call from the HCL SERVICE LIMITED, they told me that there is a problem of condenser and now the charges will be Rs 7500 because they are offering me copper codenser a better quality, i asked them what do you mean by better quality then they explain me that samsung company gave you a aluminium condenser which has less life and service center will provide you copper condenser which is a better quality given by samsung . NOW QUESTION ARISES

QUESTION 1 HAVE YOU EVER HEARD THAT COMPANY IS GIVING LOW QUALITY OR LESS LIFE SPAN PRODUCT AND SERVICE CENTER IS OFFERING A BETTER QUALITY MORE LIFE SPAN PARTS ???

QUESTION 2 IS COMPANY MAKING CUSTOMERS FOOL BY SELLING LOW QUALITY OR LESS LIFE SPAN PARTS WITHIN PRODUCT OR YOUR OWN SERVICE CENTER MAKING YOUR CUSTOMERS FOOL BY OFFERING BETTER QUALITY PARTS THEN COMPANY ???

QUESTION 3 IS YOUR ENGINEERS ARE SO DUM THAT THEY CANT EVEN RECOGNIZE THE DEFECT

I HAVE ALL THE CONVERSATION RECORDINGS WITH YOUR SERVICE CENTER AND YOUR CUSTOMER SUPPORT CARE ... I AM SENDING YOU THOSE RECORDINGS AS WELL

Hi this is Gaurav from Ahmedabad,

I agree with all of you that Samsung has the most pathetic service &amp; product Below I had shared my painful experience with them:

I have purchased Samsung AC dt.02.05.2014 which had installed some 20 days back now since past five days I am not getting proper cooling at any mode so we have lodge complain with your customer care Dt.29.05.14 where I have given above mentioned complain number &amp; commitment that the same will get resolved within 24hr, next day your service engineer has visited but he had not done anything &amp; told us that next day someone will visit us since he is not fit to resolve the same. Next day nobody has turned up so again I called your customer care Dt.31.05.14 &amp; again they have given me commitment that someone will visit us on Sunday Dt.01.06.14 before 12 in morning, again nobody has turned up again I called at your customer care &amp; again got commitment that some one visit before 8Pm same day &amp; again the story remains the same now today again I called at your customer care now at this time they have told me that I there is some gas leakage problem so I have to pay for gas refill charges.

Please explain why I should pay, its brand new AC, installed by your engineer, there are no breakage or damage happened that means it is very clear that it is due to the mall functioned or improper installation done by your person. What happened to my warranty.

Or is it’s my mistake that I selected Korean brand over Japanese. I want prompt response on this or I will be forced to drag my case to consumer court.

Also I hereby attached snap where leakage marks are very visible around the neck of the bolt (oil formation) which clearly indicates improper installation also leakage test has not been performed after installation.

samsung grand gt-i9082 mobil (no service ) problem


my mobil no [protected]

Poor technical services are provided in Chandigarh especially to those customer who's products are in guaranty/warranty etc. Regarding Air Conditioners.

To,

Samsung india limited.

I purchased the samsung Galaxy core mobile, when i purchased the mobile its very horrible to work or use. done with software update then also same problem, given the mobile to service center, as per service center team informed its Board problem, and they are informing board is pending with company, its almost 10 days is over and there is no proper response from service center. please help it out from this issue, (complaint no : [protected])

Veerendra
[protected]

i have a samsung mobile, it used to get switch off very often.i went to samsung authorised service centre and they advised me to buy i new battery, so i purchased a battery worth 1250/-from your authorised dealer, but the problem was still not solved.i went again to the service centre, they kept the phone for few hours and returned back saying charge it for 8 hours at strech and then it will work properly.i did the same but was still facing same problem.i went again to the service centre and this time they said that your cell phone's mother board has to be changed which will cost around 5000/- because you warranty expired 2 days back.

sumit kedia
([protected])

GT S5253 submitted to Ghatkopar service center The aforesaid handset was given to your Ghatkopar service center on[protected] to attend the complaint of charging. Till date I have not got any feedback on the same.


Whenever I tried to contact on the cell numbers provided on the work order, nobody answered the call. When I visited the center personally today, the center was closed on account of Id. But there was no such notice displayed. In fact, there is no board displaying the name of the center.
I am very disappointed by such type of working and I anticipate prompt action on your part.
Thanking you,


Vijay Bhate
Mobile number 022-[protected]

Samsung - PATHETIC SERVICES OF SAMSUNG INDIA


This is in reference to my cus No.[protected] dated 19.12.2014 regarding repair of refrigerator

From the day i made my complaint there is no proper response from the Samsung company.
Kindly acknowledge.

Thanking you,
Yours sincerely,


D DINESH KUMAR
CONTACT PH. [protected]
Email ID : [protected]@gmail.com

hi i am from chennai
i purchased a samsung led tv in 70cm saravana sotre t.nagar in 6.8.14 that day sales mam asked any time ur cal instlation free but now iam calling samsung he told instlatin not free paid some rupes this is very bad...my no [protected]

DEAR SIR,
YOU ARE WASTING YOUR TIME AND BREAKING YOUR HEAD FOR COMPLAINING SAMSUNG COMPANY,
NEVER BUY SAMSUNG PRODUCT REFREGIRATOR ESPECIALLY DOUBLE DOOR, SAMSUNG COMPANY IS HIGHLY IRRESPONSIBLE TO SORT OUT / HANDLE PRODUCT ISSUE AND LEAVING CUSTOMER IN PROBLEM, I AM STRUGGLING TO GET MY PROBLEM WHICH IS NOT RESOLVED FOR THE LAST TWO YEAR, I BOUGHT FRIDGE FROM SUMANGALAM, ALWAR RAJASTHAN AND PRODUCT ATTENDED BY MOST INEFFICIENT SERVICE CENTER, PAREEK ENTERPRISES ALWAR
COMPANY JUST PASS WARRANTEE PERIOD AND THEN THEY WASH THEIR HAND SAYING PRODUCT IS OUT OF WARANTEE, THEY ARE FOOLING CUSTOMERS.


HERE AFTER I WOULD NOT SUGGEST TO ANYBODY TO BUY SAMSUNG PRODUCT.


ROOP SINGH RAWAT
[protected]

I have NEVER experienced the level of "support" I have experienced at Samsung. They are by far the WORST company to deal with when it comes to "support"

I have been on the phone with them for up to 5 hours and gotten nowhere.
Today, I was again transferred 4 time and each time I was asked all those "security" questions then put on hold only to get nowhere.

It is DISGUSTING how bad this company treats their customers.

DO NOT BUY SAMSUNG PRODUCTS

I have NEVER experienced the level of "support" I have experienced at Samsung. They are by far the WORST company to deal with when it comes to "support"

I have been on the phone with them for up to 5 hours and gotten nowhere.
Today, I was again transferred 4 time and each time I was asked all those "security" questions then put on hold only to get nowhere.

It is DISGUSTING how bad this company treats their customers.

DO NOT BUY SAMSUNG PRODUCTS

Samsung — usb not support

Usb not support in my mobiles samsung grand prime but in future details showings it's support that's why i brought this model but... .

my order cancelled

My order num [protected] payment delivery i cancel this order My amount please refund

Duplicate bluetooth & 16 GB Memmeroy card

Order No:FTR4797
AWB Number:[protected]

lost my s3 phone

Sir, My name is Anand Mehrotra i lost my samsung galaxy s3 phone near noida city center metro. Name-Anand Mehrotra mobile no-[protected] IMEI-[protected] model no-I-9300 GLALAXY S3

return product fridge

sir i buy fridge 13 july 2014 laxmi nagar shop fridge can not cooling first day

I HAVE PURCHASED A SAMSUNG REFRIGERATOR MODEL RT 34M (SILVER), SERIAL NO.100307 ON[protected], VIDE BILL NO.1501 FROM SINGH RADIO SERVICE, BAREILLY U.P.
THE DOOR HANDLE OF THE ABOVE REFRIGERATOR IS BROKEN SINCE LAST 18 MONTHS, AND AFTER REPEATED COMPLAINTS TO YOUR SERVICE CENTER &DEALER THE ABOVE HANDLE IS NOT REPLACED SO FAR. IT IS REQUESTED TO PLEASE ARRANGE TO CHANGE THE ABOVE DOOR HANDLE AT THE EARLIEST.

1 minutes ago by Ajay Chandra Gupta [send email]
I HAVE PURCHASED A SAMSUNG REFRIGERATOR MODEL RT 34M (SILVER), SERIAL NO.100307 ON[protected], VIDE BILL NO.1501 FROM SINGH RADIO SERVICE, BAREILLY U.P.
THE DOOR HANDLE OF THE ABOVE REFRIGERATOR IS BROKEN SINCE LAST 18 MONTHS, AND AFTER REPEATED COMPLAINTS TO YOUR SERVICE CENTER &DEALER THE ABOVE HANDLE IS NOT REPLACED SO FAR. IT IS REQUESTED TO PLEASE ARRANGE TO CHANGE THE ABOVE DOOR HANDLE AT THE EARLIEST.

Samsung Refrigerator — Urgently need both the door handles

Dear Sir, I have a RT-31 RVMS Samsung Refrigerator. About a year back, we have shifted our house and during shifting, the refrigerator's both door handles broke. We urgently need new door handles, but cannot find with Samsung Service Department. Please help us. Thanks.

Service team of samsung reported that teh door of our refrigerator purchased in October(3rd) 2010 is to be replaced. Later on they took photographs of our door and serial no. etc but after that there is no response. Som peculiar sound near the door still persists.


A.iNdira

SGH-C160 — not recieved mobile phone from customor care after 38 days

i purchased a mobile phone model no SGH-C160 bearing EMI no [protected].i started having trouble with the phone after 11 months.the mobile phone was sent to Samsung India Electonics Pvt Ltd PULSE TECH SYSTEMS N-22 Anoop Nagar, Behind L.I.C.building, Indore on 20/10/2008 vide work order no HHP-1585.
First time i will give my cell phone on 14/10/2008, at that time there is a problem of slow process of all the functions.After that when i recived my mobile on 18/10/2008.Than after one day i face the problem of Auto on/off.My mobile phone not even start after servicing.Than i give my mobile phone in same service centre on 20/10/2008 and today after so many days, they told there is a problem in the hardware and they change the plate of mobile phone and not giving me the correct date when i get my mobile.from the last two week they told me just after one week i ll get.They even not pick up the call, when I call after two or three ring they put call engage.I would request that the phone be replaced with a new phone.

SAMSUNG C160 — damage of phone

Respected sir,
I bought a handset of samgsung, Model-C160.my handset was damaged when i was charging my battery.
I reached at SAMGSUNG service center in amritsar. But they tell me that that handset was dead now.Tell me sir, what is my fault, i always used the charger that i had taken with the handset.
They give me my complaint numberthay is-WA[protected]. please do somthing about that
I shall be very thankful to you for that

SAMSUNG C160 — customer care line has been blocked up and I cannot register mobile campus on my mobile

From last week I cannot contact my customer care executive and also when I am going to access my mobile campus by joining a message is shown that I am not an authorised user and cannot access it from my mobile.

SAMSUNG C160 — search my mobile phone

i have lost my mobile phone with MTNL sim card...
kindly give me the details of incoming, outgoing calls...
if possible detect my phone and inform me...
my mobile phone IMEI number-[protected]...
name-Mukul Srivastava
address-h.no.27 gali no.13 kaushik enclave burari new delhi-110084

MY IMEI NO.[protected]
MUKUL SRIVASTAVA H.NO.27 GALI NO.13 KAUSHIK ENCLAVE BURURI NEW DELHI-110084

samsung c160 on off problem

SGH-C160 — very poor service

dear sir
as i inform you that i purchase one mobile from your company
model no.sgh-c160 date of purchase 29/09/2008 but last month we face some problem of network so i go to your service center 20/09/2009 and told our problem so he take my mobile and come after 2 days he told mother bord problem we will replace it upto 12/10/2009 he cannot replace 05 time i went to her shop he give unsatisfy answer i talk to jamil ansari he told material not come from delhi so it is not my problem.you go and visit there is no one customer is satisfy.so please help me otherwise i take other action.in life i done very big mistake to purchase samsung co.mobile.


sunil pal
[protected]

Samsung — complaint withdrawn

i ve complained abt the mobile(m3510) against samsung but now its working and i am happy .so, there for i withdraw my complain....
thank you

Samsung Mobile — caller tunes not activated

i had selected a old song as caller tunes but caller tune was not activated and my mony they are deducting from my mobile want to stop it immidietely.

Thanx n regards

Samsung — caller tune

Hai
I want movie of the de dana dan of akshay kumar song of paisa paisa kya karti hai so I want the code of this tune thnks friends

Samsung Mobile J-600 — camera problem

sir i purchased j 600 on 3 aprail 2008 but it camera is not doing function i went in services center 4 times in Gwalior (mp) but they are not giving any responce me plz solve my problem other wise i complain in consumer court.
my mobile number is [protected].
thank you sir

Samsung Mobile — slider problem

dear sir
i am a customer of samsung mobile .i am purchasing a samsung mobile model B-520 from prime watch world 1R.N .MUKHERJEE ROAD KOLKATA-1. last day i am facing slideng problem, i visit the nearest samsung service center.thare i am facing a big trouble they asked me they could not help us because this sliding problem is not samsung company problem.
sir pls help me for solve this problem.

company should compensate

My complaint is not attending for want of spares

samsung mobile J150 — internet use

i am a user of reliance GSM, what was the problem i am unable to connect wap.rworld.co.in site its working fine but now what was the problem not working my location mandavali delhi please do the needfull

my phone not accept the java games.so kindly help me that which type of games run in phone.
thank you

in the SCH F 679 only Brew games work, none other ., ...

game samsung mobile SCH-F679

I HAD CALLED UP UR CUSTOMER CARE 3 TIMES, FIRSTLY IT TAKE LOTS OF TIME TO GET CONNECTED SECONDLY NO PROPER RESPONSE FROM YOUR END .

I HAD PURCHASE SAMSUNG EURO MULTI FLAT TV 2 YEARS BACK, THIS TV HAD A PROBLEM OF PICTURE SHIFT FOR LAST 8 MONTH BUT YET THEY HAD NOT GIVEN ME SOLUTION FOR THESE, I AM SUPRISE THAT DEALER IS ASKING TO TAKE AMC FOR YEARLY MAINTENACE.DO YOU DON'T WANNA ATTEND ANY COMPLAINT, ACCORDING TO DEALER THE AUTHORISED SERVICE CENTER WILL TAKE ATLEST 4-5 DAYS FOR ATTENDING SUCH COMPLAINT...PLEASE GIVE THE PASSWORD FOR SAMSUNG TV MODEL NO:-CZ-21T3MA, TYPE:-KS1B21T3;AND SR.NO:3ZAX100804P.I WILL TAKE CARE OF MY TV MY SELF...PLEASE REVERT TO ME IMMEDIATELY, OR PLEASE GUIDE ME THE PROCEDURE TO SOLVE THIS PROBLEM AS I AM NOT AT ALL INETREST TO PAY ANY BUCKS FROM POCKET AS AT THE TIME OF PURSCHASE DEALER HAD SHOWN ME THAT SUCH PASSWORD WILL BE ALLOTED TO YOU IN CASE OF SUCH PROBLEM AND NOW HE IS NOT EVEN REVERTING US...PLEASE DO TAKE ACTION FROM YOUR END AS I KNOW WHAT IS BRAND IMAGE MEANS TO YOU, AND SUCH SMALL PROBLEM SHOULD NOT TAKE SUCH LONG TIME TO RESLOVE...

PLEASE MAKE NOTE OF DEALER:

M/S LALWANI ELECTYRONICS
NEAR CHEMBUR DIAMOND PARK;
MAYTRI PARK, CHEMBUR(E)
MUMBAI-400071

Respect Technical engineer.


Please takecare of above complain which had been observed repeatedly.

Plz take immediat action & solve the problem on proriorty basis & save your brand image.

Thanks & Regards
P.kranthi Kumar

To Marketing manager,

I had purchased a refrigerator on 05/12/08 from Sales Corner BARODA, after installation one of your technician from Samsung service on 7/12/08 visited our place to check whether there is any problem or not, we brought him to notice a abnormal noise of Compressor, for which he conformed that someone from Samsung service would come and rectify, I have noted the complain on job sheet also, but no action was taken till 09/12/08 evening, so I called Samsung C.C and registered a complain, the no. is [protected] and was told that someone from Baroda service would contact us on 10/12/08 by afternoon but no one contacted, so I called up to know the status of my complain and same time I enquired with Mr. Bhattacharya Ahmadabad office, and he told me that Baroda people had contact us and solved the problem, why i am calling him again since our issue is solved

I feel sorry to inform that same thing happened in month of September 08, when I had sent my TV for repairing, Mr. Bhattacharya was told by your staff that they already had given us the quotation, where we were not informed at all, Mr. Bhattacharya looked personally into the matter and had short out it, and conformed no one called from Samsung side

I got fed up from the way your Samsung service team deals with people; mine is a new refrigerator and has treble noise of compressor, which is not acceptable, due to negligence and delay from your personal, I have to throw foodstuff in garbage of rs 1000, will u reimburse me this amount .

As per reply of my mail on 6th Feb. I was informed that immediate action will be taken and my problem will be shorted out by your local technicians but till date nothing is done now I am forced to take legal action against Samsung India ltd because it is more than 2 months old issue. Will u please inform be by mail your postal address and fax number so that my attorney can dispatch you legal documents (R.P.A.D NOTICE) hope to get this issue cleared by you before I go for legal actions
Hope for a positive reply for your earliest, with a prompt action against your staff

Thanking you
M K Jain
C.C
General Manager
G.M service and repairsTo Marketing manager

WE RECEIVED A MESSAGE FROM YOUR CONSUMER CARE STATING THAT YOUR COMPLAINT HAS BEEN SOLVED (NOISE IN THE FRIDGE MODEL NO -RT/34 ) WITHOUT OUR CONCERN HOW CAN U SAY THE PROBLEM IS SOLVED. ONE OF YOUR TECHICANS MR. KIRAN RANA CAME ON 11/02/09 AND MADE A REMARK THAT OUR FRIGDE IS STILL UNDER OBSERVATION. AND YOU PEOPLE ARE SAYING THAT THIS COMPLAINT IS SOLVED THAT TO WITHOUT THE CONFIRMATON OF THE CUSTOMER

SO THIS COMPLAINT IS NOT SOLVED YET TAKE A NOTE OF THAT. SO FIRST CONFIRM WITH THE CUSTOMER THAT HE IS SATISFIED OR NOT. ELSE HAVE A WORD WITH MR. KIRAN RANA AND SEE THE REMARK HE HAD WRITTEN

I have two spilt AC`s Model :- AS18FK & AS18FJ both are in my office for last month both are not working having the problem with there compressors .Before 20 days one AC got change there compressor but still that AC is not working properly and the second AC are still on same conditions not working . Regarding the same i have complaints hell of time but no response yet come from your side .you can check my complaints details. And here the local service center is the worthless center that i have ever contact . Since 20 days they said the compressor are not in stock. what is this ? Tell me what i`ll do OR where i can go to get the best and soon solution of my problem ?

To
Regional Manager
Samsung India

Dear Sir/Madam
sir this is to inform you that i firstly submitted my mobile of SGH-J600 with serial no. RW3Q464601X to your bhenajhabar road branch, kanpur, at display problem but later they are lieng that your LCD is been broken so for this iam forwarding this mail to you to investigate in my matter as iam fed up with the response of samsung comapny .
So this is my personal request to you to please got through with my problem and please intimate me at [protected] otherwise i will going to take a serious step.
Thanking you
With regards
GAURAV BAJPAI

I purchased a Samsung E 1410 phone on the 5th of febrauary 2009. IMEI no [protected]. I had a problem with the charging point in the mobile. The battery was not charging. Hence i went to an authorised service center in Chennai, Annanagar East (HI TECH SOLUTIONS) on 3.7.2009 to get the problem sorted out. They took my phone and asked whether it was within the warranty period. I said Yes. They said they would fix the problem in 5 days and they asked me to collect the phone in 5 days. I went on the 10 th of July they said that the problem was nt fixed and it would take another 2 days. In the mean while i got a call from the same serice center on the 16th stating that the problem was fixed and they asked to collect my phone.

Since i was busy i went on the saturday that is on the 18th of July. They gave the phone. I asked them to check and give it to me. They said battery is fully dry and i have to charge another 8 hours to switch on the phone. I came home and analysed that the same problem was persisting. I again went to the service center there they made me to wait for 3 hours and then they said that the charging point track was damaged. I need to pay for that and collect it after a weeks time.

Now the problem is
1) I was'nt told about that i have to pay for that since it was within the guarantee period

2) How could a service center deliver a phone to a customer without solving the issue with the same problem ?

3) How could a service center give me two answers that is initially they told a need not pay anything for that and then they say track is damaged?


I have given the phone again to them they said they ll take another 5 days to solve this issue.People in there are completely irresponsible and hopeless service. Please take necessary steps reg this.

Bharanidharan
(0)[protected]
Address of the service center
HI TECH SOLUTIONS,
Old no M9B, New No 83,
Annanagar East,
Chennai - 102
Phone +91-[protected].

SIR, I HAVE PURCHASED NEW SAMSUNG MOBILE FROM BARODA AND BY THIS TIME I AM FACING SOME PROBLEM IN MOBILE AND HENCE I WOULD LIKE TO RECTIFY MY MOBILE FROM SAMSUNG AUTHORISED SERVICEL CENTRE - BARODA.

BUT SORRY TO INFORM YOU THAT I HAVE NOT COMPLETE ADDRESS WITH PHONE NO. SO I COULD NOT DO ANYTHING. HENCE REQUEST YOU TO PLEASE PROIVDE ME SERVICE CENTRE ADDRESS AT THE EARLIEST.

WITH REGARDS,

SUBHASH PATEL
MOBILE :[protected]

samsung care — excuses for repairing samsung phone

sir,
i have purchased a samsung e250i handset from a shop. within one month it got some problem in display. so i went to samsung care and told them about the problem. since when i have given my phone to repair they are making excuses everyday. whenever i go there they make excuses. one month is about to complete but still they have not repaired it. while this process is of 10-15 days only. and without phone i cannot do anything and i have not enough money to buy another one. plz help me.

Samsung — Unresponsive and disgusting service

I had bought the samsung 2033sw monitor for my desktop in july 09.It has a panel problem and it keeps flickering,like going grey and black.I had placed for a replacement one month ago.I was promised the panel replacement by 28th of august but no help was provided.I have been trying to call them on their local service centres but no one picks up.i keep calling on their toll free number and the help is good to none and they say that i havent even called and they dont know what the problem is even after i give them the registration number(i.e [protected])Its been quite some while and im seriously upset and fed of this company and its services.Need help regarding this issue....

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Samsung — Complaint Regarding Service Center

I had purchase Samsung J700 in Feb 2009& after 8 months phone keys & phone Bluetooth was not working. I go to the service center of Samsung mayur vihar location but they are now charging 1600 Rs from my side because they are Discarding the warranty due to water inside the cellphone.
Even Service center engineer confess that " I know that this mobile never drop into the water & it may be sweat". I am 100% sure that my mobile is in good conditin & they want money illeaglly from my side. Internally it is fit & fine but the questoin is that if anybody using mobile how can he/she save his mobile from the sweat. I am very much DISSAPPONTED FROM SAMSUNG MOBILE.
In future i will NEVER PURCHASE SAMSUNG PRODUCTS.

Could anybody help me.
Manoj

may i know where is the care center of samsung mobile in gorakhpur(utter pradesh)..

SIR,
I HAV BOUGHT A SAMSUNG MOBILE j 700i ON 14 AUGUST 2009.MY PHONE IS NOT SUPPORTING 64K SIM.SO I HAV GIVE IT SAMSUNG SERVICE CENTER BENAJHABHAR ROAD KANPUR.FIRSTLY THEY TOLD ME TO COME IN 2 DAYS.BUT WHEN I GO THERE THEN THEY TOLD ME THAT DURING SOFTWARE INSTALATION THEY DEAD MY MAIN BOARD OF MOBILE .SO THEY TOLD ME TO COME AFTER A WEEK.BUT AFTER A WEEK THEY TOLD ME TO COME AFTER 20 TO 25 DAYS LATER.SO WHAT I WILL DO.AND PLZ TAKE SOME STRICT ACTION.OR I WILL MAKE AN FIR AGAINST SAMSUNG SERVICE CENTER.
FROM
HIMANSHU BHATT
GI-314 ARMAPUR ESTATE KANPUR
PHONE-[protected]

Samsung Split AC's — Service center refusing to service

This is to inform you that SAMSUNG India claims to give service on products while we buy them and the service centers refuse to service the AC or provide AMC.

We are a consulting company and have 4 split AC units in our office. These were bought and installed by Ice Cool one of your distributors.We have been regularly having trouble with the service providers (Ice Cool) as they do not attend to the complaint within 48 hrs and it is difficult as an office cannot be run without AC. Hence we decided to look for a new service provider in Andheri (West) forseeing that being based in Andheri would help the service provider to attend to our complaint immediately. We contacted Sai Enterprises for the AMC Mr Chetan who happens to be the manager there mentioned that they will not service our Acs as the position in which the machines are kept is not right. My question to him was Ice Cool is a dealer from who we have purchased the units and they have fixed & serviced it for last 2 yrs suddenly y the position change?????

How can a service provider refuse to provide service?
Why is the company registered on the customer care list if it fails to provide solutions?

Infact the company employee had the cheek to tell me go back to Ice Cool.... As a Consumer i have the right to choose a service provider.

Need Help its been a week going from one vendor to another but no solution.


Usha Arora
[protected]
usha.[protected]@hranexi.com

Sir,

How can i explain you about my complaint, In Your Quality Deptt., Service Centre and finally Customer care are all working for increase costing of your co.Not include this deppt also top managers are rediculious.VERY-99 POOR OR DISGUSTING feedback from mobile samsung deppt. I had purchased your 3rd quality mobile set. Model no is L700.After passing 1 month mobile & Battary facing problem with overheating.I went your service centre in rohini.He took my phone for 10-15 days after they replaced my battary.In the next day the problem is same as.I again visited your service centre they logg another compliant.no.WA[protected].In the mean time i also logg complaint in your customer care.My complaint no.is [protected].I met service incharge mr. vikas overhere.They assure me that my product will be repaired soon and he commited me to returnback on 15 days. I allready sent you 1-2mails in your samsung co.I am too frustated abt your processes.On 25 Nov. when i tried to call service incharge Mr. vikas (Switch off).Service centre no (Switch Off).When i call back to your customer care Mr. amit (executive) on another side assure me to call back within 24 hours.And also he gave me the no. of your regional manager Mr. Sumit.But he is not pick my phone.on 25 Nov & 26 Nov.What i should do i will go to consumer court. If I Cann't get any positive responce in your side within 48 Hours.

DISGUSTING QUALITY, SERVICE, CUSTOMER CARE, ALSO INCLUDE TOP MANAGERS MR. SUMIT (REGINOL MANAGER), MR. VIKAS (SERVICE INCHARGE IN ROHINI)

SAME ON YOU
SAME ON YOU
SAME ON YOU

i bought a samsung s3310 which was good when i use starting... as that time i was using tata do co ma and while using for me if i switch off the cell and on agian the messages r cmg ... so many times i gave complaint to do co mo custmer care... no response so buyed new airtel sim in that also it repeated the same... so i found out that it is fault of samsung so i gave them they took and installed software and gave back but again i got the same complain... when i gave they again installed i got frusturate d and scolded them at that time they changed ma mother board last week but also it is repeating ...


so frnds pls dont buy samsung it really sucks... no service nothing
and in samsung corby also there is a problem that u will recieve oone message more than 10 times so plzzzz dont buy

Dear Samsung Regional manager,

I regret on the unpredictable happening with samsung flat LCD tv, purchased an year ago, may 09, 2009. The LCD was functioning properly and one fine day we saw a line running on the top end. We are totally confused as now only we could not view any picture and could see squares in the monitor.

We wish to seek a permenant solution as why this happened and the investment made on your brand has gone vain.

my contact info:

Name: C.Karthick
Mobile: [protected] (Chennai)
Mail: [protected]@gmail.com

Regards,
C.Karthick

To
Regional Manager
Samsung India

Dear Sir/Madam

my complain no is [protected]. I bought LCD TV last 6 Months back .My lcd have screen display related problem .i have complain at 08 /06 /10 at service center but no progress till date. excuses are made every time i quire about my complaint . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 days are passed .neither they are giving date till which they can repair my LCD TV.
so plz take seriously my problem and plz give response as soon as possible .

I got fed up from the way your Samsung service team deals with people.
my phone no is[protected].

Thanks &regards
Vigami Johnson
Chennai.

To,
The Regional Manager,
Samsung India.

Sub-Complaint in behalf of Authorised Service Centre Dhanbad.
[protected][protected][protected][protected][protected]
Dear Sir/Madam,
With respect I have to say that I have made complaint in Customer Care that my split ac is not working properly next day one engineer come to me to see my Split AC.After checking my Split AC he told me that your AC Compressor is not working you please send your machine to our Service Station. When I ask from that person only Compressor is not working or any another part is damage or not.That person told me that Only your Split AC Compressor is not working.It is in warranty period it will be changed. When I send the machine to your service centre on dated 19.07.10 In sevice centre they told me that compressor is not in stock.It will come 15 to 20 days in our service centre.After 3 days pass one lady done Ph in my cell No from Service Station at that time I was attending meeting in Patna to puchaseing Film to screen in my CINEMA HALL.She told me that your machine vulve is also damage.Sir, I want to say that when I ask from your engineer at that time he told me that your machine Compressor is not working.Sir, then how I can belive that my Split AC machine vulve is damage.Sir, I want to say that already I am using 2 window AC in my CINEMA HALL of your COMPANY.Which was purchase from PARIKH SALES 1 in 2007 & 2nd
in 2008.1 Window AC which was purchase in 2007 it is working in my CINEMA HALL BOX & 2nd is worki-
ng in DOLBY DIGITAL cabin which is purchase in 2008.

Sir, If you will not solve my matter in 15 to 20 days.Then I will take this matter to CONSUMER COURT DHANBAD.JHARKHAND.

Sir, I have purchase my SAMSUNG 4 SPLIT AC from PARIKH SALES, SHANTI BHAVWAN, BANKMORE DHANBAD, JHARKHAND.On dated-22.10.2008 For Residance.

Thanking You

With Regards,

PRASHANT KR.SINGH
RAJSHEELA APARTMENT
HOUSING COLONY
BARTAND, DHANBAD
JHARKHAND.
PIN-826001
(M) [protected],
EMAIL [protected]@gmail.com
& prashantsingh.[protected]@gmail.com

dear sir i m ayyoub aziz from paksitan,
i have a samsung LCD, there hve a some problem
i need samsung service center near my Distt.
i m from punjab Gujrat paksitan
have a possible plz send me detail of service centers in paksitan with conteect No
thnx

samsung corby mobile phone — More than 15 days.Still No Response.Dissatisfied with the delayed Service-

Hello -

My SAMSUNG Mobile Handset which I bought on 19th Aug 2010, showed multiple defects
just after 2 months o[censored]se. The Touch Screen was not working, Speaker not working.

I gave it for repair in Samsung Service Center at BHUBANESWAR address mentioned below but it has been more than 15 days now and still they say that the Speaker is not in stock. I am not sure how many days it takes to get the stock. Its really frustrating by now to call up Service Center frequently and get the same response every time. I am facing hell lot of problem due to the inconvenience.

Being a lady its not that easy to run every time to the Service Center and check the status.

Please help or let me know whom to reach to get this done.

Thanks,
Priyadarshini Panda
Cell # [protected]

Ref# for Mobile Repair - 14037

Address of Serv. center:
Src 15/E, 666 Bapuji Nagar
BHUBANESWAR

Samsung — No proper response from customer care & authorised service centre

Poor response to complaints registered by customer care and bad servicing and followup by authorised service centre.Even after several reminders, there is no information about the technical person visiting for checking the unit and to rectify.

Dear Sir

Purchased the Samsung Galaxy GT-I9003 mobile at Eros Abu Dhabi on 24th May 2012 and sent for samsung customer service center on 26th May 2012 due to SAMSUNGAPPS NOT WORKING problem, till date, i did not get any solution with respect to my complaint, below the details for your kind information and speedy action,

job card no: WJADMN12050485

REFERENCE NO: [protected] (RECEIVED BY SMS)

Kindly, do the needful. (Please note that purpose of buying new mobile phone is to use not to keep in service station)

Rgds

Salah.

MAKING CONTIUNE BEEP SOUND

I have bought samsung mobile model no GTS - 3850 , continue I am getting the message of samsung KIES & mobile continue giving BEEP sound & continue showing the screen on

Absolutely poor customer service

Never ever gonna do buisness with samsung, i had to pay shipping cost to get my laptop sent for repair when the laptop is brand new.

I have lost my Mobile the IMEI No. is *359462/04/730061/0#. & blok it.

My Samsung mobile was lost on 4/09/2014 at about 4 pm. the IMEI No. is *359462/04/730061/0#. Kindly take a necessary steps to block the phone.

Lost My Samsung Galaxy Grand Quattro

i've lost my samsung galaxy grand quattro on[protected] and i've registered a police complaint on[protected] but still i have not got my phone back. IMEI No. - [protected] Used Phone No. - [protected]

Refrigerator no cooling effect

Refrigerator no cooling effect

Samsung pocket charge

I bought a samsung pocket charger on 2 months before on online site chupchaplelo but when the deliverer me it sis not working properly pls back my money i am very disappointed for samsung india

it is very sameful for samsung co


pls send me my money back


arun phadiya
[protected]

Samsung is very good at this, avoidance is the best policy, earlier on the samsung site there were mail id's of top persons in the company but now with just a single mail id, nothing seems to work.

I have Samsung Microwave Convection Oven purchased long back (In 2004 or 05 ). Since last year the oven is not working. I had given the oven at Samsung authorised service centre for repairing, where they diagnosed the problem, saying the electronic card is not working. And now the said card is not available with them nor it is being manufactured, so the oven cannot be repaired. I asked them as to what should i do with such non-working microwave..? to which they had no reply.. It is a scrap now lying in my kitchen..useless..

Samsung Washing Machine — dryer not working / no replacement

Dear sir/madam,

I have purchased a semi automatic machine from Samsung plaza sadar bazar, Agra on feb-08 & this is in warranty/guaranty period.
Now it's dryer is not working since last month after lock my complaint on samsung service center (toll free no.[protected] complaint BP No. [protected] dated 13/06/2009 an engineer visited after 5 days
& after inspection he told to replaced the dryer in 3 or 4 days.
But it is now going to 15 days but problem is as it is. When again I ask to customer care for updates they said they will revert to me but they can't. I am very upset about they are not treating well although
I hade very faith on SAMSUNG as most of appliances like Refriegratore, mobile I have of from Samsung.
nut now I will never prefer to purchase any thing from samsung.

So please look into this matter & do for the needful.

Surya Kant
[protected]
5/144 Avas Vikas Colony, Sikandra.
Agra ( U.P.)

Samsung — Drayer is not working

Drayer is my own home use semi automatic washing machine of your company is not working since last three days my home address is C.B.Sawai, B-1, 1/1, Mayur Park, Opp. S.B.O.A. School, Jalgaon Road, Aurangabad, Land Line No.[protected], Mobile No.[protected]

samsung washing machine` — spin dryer

I purchasrd samaung washing machine in feb 08. It was running smmoothly but since last ten days the spin drier motor is not starting at all. please have a look and rectify the fault.

thanks

ajeet singh
ins valsura
jamnagar
gujrat

mb- [protected]

Samsung Washing Machine — dryer not working

maine dt.[protected] ko washing machine & television purchase kara tha jiski complaint dt.[protected] ko kari thi kai bar complaint karne par engineer aya aur check karke yeh kah kar chala gaya ki dryer ka motor kharab ho gaya hain 1-2 days mai aakar badal doonga magar aaj tak meri complaint solve nahi hui

Samsung Washing Machine — dryer not working

maine[protected] ko complaint note kari thi ki washing machine ka dryer kam nahi kar raha hai magar kai bar kahne ke baad bhi koi sunbai nahi ho rahi hai