[Resolved] Samsung — Washing Machine Malfunctioning
To Great surprise, even after reporting the matter to Mr. Jung Soo Shin, (President and CEO of Samsung South West Asia Operations and President & CEO of Samsung India Electronics Ltd.) and Mr. Yoon-Woo Lee, Vice Chairman, NO ACTION HAS BEEN TAKEN !!!
Overwiew of my complaint :-
A. Washing Machine
The machine has water drainage problem. Seems to be the manufacturing defect.
We purchased the following;
Vide invoice # 1970 dtd.[protected]Next Retail Vikaspuri, New Delhi)
We regret to say that your after sale service is useless. In this connection BP. No. [protected] was created on 24.5.2009.
As nobody attended the defect we called on;
27.06.2009 M/S. Sarita, Manish, Pratibha, Pushpinder & Nisha.
On 25.07.2009 #[protected] M/s. Manmohan, Sunny, Abhishek ……………..Complaint not attended
On 26.07.2009 #[protected] M/s. Sidharth, Abhinav …………………………...⇄ not attended
On 28.07.2009 #[protected] M/s. Nitu, ……, & Abhishek……..………………...Com...⇄ not attended
Seeing all this we felt like to inform you before placing the facts in Distt. Forum, Janakpuri under the Consumer Protection Act 1986.
This proves beyond any doubt that your company is not pushing substandard products but also poor service provider.
B. Air Conditioners
Apart from above we purchased two (2) air conditioners vide invoice # 0022494 dtd. 28.06.2009
(Next Retail Vikaspuri, New Delhi)
Thank god that we purchased only two from your company out of five (5)
We had to struggle for more than 20 days to get the defective grill attended.
May we know?
1. Is this the S. Korean standards?
2. Is there no body in the company to think for the customer?
3. Is your area service manager in hand in glove with your franchisee M/s. Boscos?
4. Is he so irresponsible guy?
5. Have we committed a crime in going for your product?
We await your response regarding quality of products and poorest after sale service.
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Aug 13, 2020Complaint marked as Resolved
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