Samsung India Complaints & Reviews

mobile contacts entry empty

sir maine 14 july ko samsung delhi ke nehru place service centre per apne mobile ko dikhaya jisme kaha gaya ki software prblm h 4 days k andar mil jayega aur isme koi paise nahi lagenge 4 din k bd jb m gaya to inohne kuch din bd ane ko kaha iske bd aj kal karte karte inohne 1nd half month phn rakha aur kafi pressure dene k bd 26 aug ko pghn lautaya ye kahkar ki isme 3500 rs lagenge aur inohne phn aur kharab kr k de diya i m a student kisi tarah ye phn kharida tha lekin inohne sara kuch kharab kar k phn ko de diya h so sir m kindely request karta hu ki kuch kiya jaye m bahut abhari rahunga

to whomsoever it may concern,
I Lost my brand new SAMSUNG M7603 BEAT DJ on 27-08-09 which was having A MOBILE TRACKER ACTIVATED.On the very next day I got an SMS regarding the new SIM card that has been entered into my mobile- Information in SMS is as Follows:
keep this message
from:[protected]
IMEI:[protected]
i went to the police station but still there has been no help.I Request you to pls look into the matter as soon as possible
alternate no:[protected]
[protected]
28108597

Dear Sir,

I purchased a new Samsung metro 3310 from a retail mobile store in karnal, haryana on 28th Aug, 2009.
But facing a problem regarding transfering data & files through bluetooth. Data can be transfered but directly stored to Phone Memory.
And phone memory becomes bull in two or three songs.

And problem is that there is no any option regarding where to save file or either to move it from phone to memory card.

I consult a Samsung service centre on 29th Aug. But not getting a satisfactory responce from your customer care excecutive located in Mughal Karnal area in karnal.

Can u please solve my problem or guide me.

Bcoz i am not satisfied with your company.

You please tell me how to solve this problem :" How can it is possible to store the data in Memory Card which is transfered through bluetooth ??"

i am sorry to inform that i never expected that i would get such a worst response from this product. i puchased this product in 2005 by a source that it was a good product. to my knowledge, this is the worst product i used so far. it has been a defective piece since when i bought it and the dealer promised that it wont repeat again. as the dealer is from a known source. i had to face the problem from then till this date. the service is so terrible that i cannot even mention. even the response is so worst that i have nothing to say about.
from past 6 months i was facing the problem an d after number of complaints they took the machine to the service centre. after 4 months my product returned to me saying it got delayed. on the best service u provided, it was back to problem in 2 days and after speaking directly to the dealer, it was taken back to the service centre again. after a 2 months, i got the machine back. the same problem again. from past 12 days i am calling the toll free chennai and they are convincing me that they will get back to me in 2 days or 2 hours and it has been 12 days from then. they kept telling me they would be there before 8 p.m and it never happened. overall all these experience 1 thing is sure that i completelt lost confidence on the brand as well as the service too. i will never or ever recommend this product to anybody.

I have buy a Samsung mobile at-Sambalpur moriya electronic

i have buy the mobile 24/08/09 the mobile fault is the 2 gb card not support
when i was switch of the Samsung Mobile then i switch on the mobile & then i was play the music in memory card the mobile show root directory is full .

please help me what can i do as soon as possible

DEAR SIR

I AM USING SAMSUNG SCX-4521F MODEL PRINTER FOR ISSUING AIR TICKET.
EVERY DAY I NEED PRINT OUTS URGENTLY.

MY MAIN PROBLEM IS I RECEIVING FAX BUT NOT PRINT OUT COMING.

Sir, I have purchase samsung mobile model B529 bearing IMEI No.[protected] on 02 Nov 08 from Online Infocom, L 22/384A National Highway No. 8 Red Light Crossing, Mahipalpur, New Delhi-110037 whose contact is[protected]/16. The set become unserviceable and handed it over to Lovely Communication F-8, South Extension, Part One, New Delhi -049(Contact No[protected]/[protected] i n the month of Mar 09 for repair and got repaired on 23 Apr 09 vide their bill No. 1520 dated 23 Apr 09 after payment of Rs 250/-. After this servicing the set has become more irresponsive. Again the set was handed over to the Lovely Communication on 02 May 09 vide their work order No LC 9D0112 with Head phone which has also become unserviceable. The set was repaired and handed over to me 09 May 09. I received the set to avoid more exertion in future knowing the system has become slow due to poor service and negligence repair. My head phone is still pending with Lovely Communication. No satisfactory response from the service centre. I contacted mobile No [protected] which was given by the Lovely Communication for further contact. Since 09 May 09 the owner of this mobile no is static with one reply ie no headphone available with company and will be replaced whenever available. I contacted 30308282 and after holding the phone for 20 minutes I was advised by 30308282 to contact Mr Sumit (M-[protected]), ASM of the particular for assistance. I am trying to contact Mr Sumit since 25 Aug 09. He is responding/attending call at all though his mobile is ringing. Please respond my complaint so that I need not to go consumer forum. This is not question of head phone as it is not costly. The question is wastage of money and time during this process.

I have purchased Samsung star S5233 in July and after one or two days the back cover doesnt fit properly or close. Due to which the set opens often. I have discussed the same thing with my friend and he has the same problem. I feel its the comapnies defect which have been passed on to the customers.

It should be the company's responsibility to alter the defect and satisfy the customers.


Regards,
Suraj Bisht.

I have purchased Ac of 1.5 ton in 2007. It has failed to work for 3 time in two years. Once it was during warrant period. Once it has failed 10 days back. Service engineeer charegd his fees and changed the spare, but i think its duplicate. Samsung, one of the largest consumer goods company in India runs itd call center till 8.00 pm, its pathetic. Customer who has complaint has to wait for days for sevice while they chage in full. My Ac is not working but I want to take Samsung to court for giving me such a duplicate product. I think these companies like Airtel, samsung are taking people for ride as I am using their service while they frustrate consumers with their service. I recommend that neer buy a Samsunf window AC as I have experienced the product in full.

Dear Sir/Madam,
Present world is full of compitition and quality. Where every company is try to attract the customers
in all the possible ways and doing unexpected and unlimited service to the customers. But i am very sorry to say that samsung service centre has failed to do the prompt service.
I bought a mobile J610 from universal show room on 11.9.2008. on 6.8.2009. The problem of blank
display started. i went to the service centre at hi tech service centre. at anna nagar. chennai. they gave
me a job card manually written without any work card number on 7.8.2009. they told to come after a week. i was informed that the parts have not come to the centre. they told to come after four days. I went after four days . They gave me the mobile and told that it was ready. Unfortunately when i checked
i was surprised to note that the mobile was in the same condition. They are not even taking the pain to see and ckeck the problem. the phone was taken back and told that come after five days. i went on 26. 8.2009. again they told that the phone is not repaired as the spare parts have not reached. The person who is dealing the case is Mr Jagan. today when i contacted the person he switched the mobile.

Till now i did not receive the mobile.I dont know what to do . I request u to kindly replace the mobile. I am a samsung customer since 2000. I have washing michine. Dvd, tv, mobile 3 no. all samsung make . But this incident has broken my heart and i am forced to lose the confidence from the company.

pl do the need ful

A HEMANT KUMAR
[protected]
ADDRESS ; NO 21 PALAVEDU ROAD,
MITTANAMALLI. IAF AVADI,
CHENNAI 600055
E MAIL [protected]@gmail.com

Dear Sir,

We have purchased Printer -SF-371P (Fax/Print/Copy/Scan) product from Kopal Computers vide Bill no. 03976 on dated[protected] and payment made through credit card. After 30-40 days the cartridge is completed. Now, we want to replace the cartridge M-41S, which is not available in the market. We contacted Samsung customer care centre on toll free no.[protected] and they have forwarded the call to their technical department and they suggested us to purchase M43 which is also suitable for your machine. Accordingly, we have purchased the same from south India traders vide bill no 005522 dated[protected] and installed and we are not getting the print properly.

We have again made a complaint stating that the cartridge is not working, please look into the same. After one/two days their technical person came their and verified and told us M43 is not suitable to this printer. Next day another person called us and told to send scanned copy of cartridge purchase bill, we will refund the same within week. We have forwarded the same as required. We have again contacted on toll free number and informed them to replace the machine or refund the amount of the machines as the cartridge is not available in the market, they have suggested their dealer numbers also to get the M41S. We have contacted their dealers over phone they said the same is not available with them at present also M41S is not available.

After a week we have contacted the service center people again they had given another mobile no. [protected] (Mr. Vijay) for replacement of cartridge and printer as well. We have contacted Mr. Vijay send their technical person to our office, now his technical person verified and confirmed that this is cartridge problem only; you can talk to mr.vijay again. We have again contacted Mr. Vijay, now he asked us forward the purchase bills and to come along with printer to his office. We had sent our person along with printer to his office. Now, he is saying its only cartridge problem M43 is suitable for this printer; we will replace the same in another 10 days. We have again contacted on toll free number again and asked what is this, we have complained already 15-16 days back and your people again asking for another 10 days it is not proper on your part.

At present my printer is not working and M41S cartridge is not available in the market. Now, we request you to help us in this matter our fax business is closed from last 20 days.

Thanking you,
V.Balkishan

I regret to inform you that I purchased a Samsung Colour Television (Model No. CS21A730ELBXXL, S. No. 07813ZAQ705114) from NEXT Retail Shop, Vikas Puri, New Delhi on 21 December 2009. On 31 July 2009, the sound system of the TV stopped functioning. I immediately launched a complaint with the customer care on 31 July 2009 and was issued a complaint number [protected].

I was informed that someone will visit my residence shortly. One of your engineer visited my house on 01 August and inspected the TV. He informed that the sound kit (PCB) installed in the TV is burnt and have to be replaced. He also informed that this is a technology fault and will be replaced free of cost. He confirmed that he will put this on the log on Monday and the kit will be replaced within 04 working days.

Since then, there is no feedback or call back from your side. I am constantly following-up my complaint with your customer service helpdesk as per the following detail:

1. 31 July – first call to lodge the complaint.
2. 08 August – After waiting for 07 days and no action from your side, I called your helpdesk and was informed that I will get a call back from the service centre. But there was no call back from your side.
3. 11 August (afternoon) – Again I called and tried to talk to the supervisor but was kept on hold for 10 minutes and then informed that supervisor is busy and will call back on my number within today.
4. 11 August (evening) – After waiting for almost 6 hours, I called again and was again informed that the supervisor is busy and they will arrange a call back for me. But no luck.
5. 12 August – Again the same story.
6. 13 August – Again the same story.
7. 17 August – I launched a complaint at NEXT Retail Showroom that I don’t want the TV. The TV should be removed from my house and the amount to be refunded. They informed me to wait and launched a complaint at the SAMSUNG service center.
8. 18 August - I called back the helpdesk and checked about the status and was finally informed that the PCB kit (Faulty kit) is out of stock and they are waiting for the same. I took the number of the service centre manager and called him. He assured me that the TV should be repaired within today.
9. 24 August - I called back and was against promised to receive a call back but no response.
10. 25 August - I again called back but same story.
11. 26 August - I spoke to the supervisor of the service centre and was informed that the TV cannot be replaced.

After waiting for almost four weeks and making elevan calls, the problem in the tv still persist. This kind of service is not expected from a BRAND NAME SAMSUNG.

This kind of response is not acceptable. I, as a dissatisfied customer, request the consumer court to listen to my plea and instruct the company to take action on this complaint.

A response from your side on the above is awaited.

To,

Sammsung indai

Respected sir/Madem


This is S.Gurunadha reddy iam useing SAMSUNG MODEL NO SGH-B 520 .its spark from my charging point at the time of charging after that its got switch of .after inspect ur samsung engineers desided PBa burn, ur people saying its not under covered.My mobile is under warenty period.ur people issued a letter to me and simple tell go and complaint to our samsung support india. kindly justify to me and replace my mobile or PBA part .i hope and execpect positve responce.all the documents attached with this mail


thanking u sir

yours

S.Gurunadha Reddy

i purchase my handset[protected] after 3 months i got battery problem. then i go to samsung care center located at nagpur they told me not to use memory card on my hand set for 2 days but after 2 days no differce with the performance of battery after that i go samsung care and give my handset for 1 day. samsung care person told me not problm with battery backup.but i am facing problem of battery backup. and after 6 months later i face many problms on my handset. i goto samsung care 1)problm with memory card has not detect on my phone.2)camera on stand by.3)phones masessage memory full it has inbuilt 500 massages but 230 massage after it shows momory full.for that they taken my hand set for 28 days form 1-7-2009 to[protected].they replece my phones mother board.but i am currenyly faceing problm of massages and battery.for i goto samsung care they told me do what u want. samsung care personl whose name is vijay dubay and engginear anand sahani behaviour is not good. my handset imei numer is [protected] and my phone number is [protected].please help me.

My name is Thomas Andrew Pereira.I had purchased a Samsung SGH-I450 mobile on[protected] from a local deler with warranty. Latter on[protected] i faced a problum with my mobile.It started displaying "White Display". Only white color was displaying on the screen.
So on[protected] i went to a near by Samsung service center at given address -MASTERCARE SERVICES, B6, Shroff Appartment, Sodawala Lane, Opp. Axis Bank, Borivali(w), Mumbai-400092.Tel:[protected] /[protected]

When i went there the representive told me that they need to change the display and it will take 1 week time for the job.Also they gave me a jobshit.
After one week i called the service center and asked about my mobile, so they said that the display part which is suppose to come from Delhi have not arrived. So they canot repair my mobile.Fro mthat time onwards i have been calling and personally visiting the service center and inquire about my mobile. But they keep on giving me the same answer. I even called samgsung toll free number [protected]. They have registered my complain and also given me one number [protected]. They are also not able to solve my problem.
I am a Business man and i have to keep contact with my clients. I am facing a major problums because i don't have any other way for the purpose. I am metally tired of calling the service center and i have decided to go to Consumer Forum.
So please look into the matter and please give me some response.
My address is 'Sangeet Sarita', Mother Teresa Shejol, Gass, Post-Sopara, Tal-Vasai, Dis-Thane, Pin-401203, MH.
My email add is- [protected]@yahoo.com
My mobile no is [protected]

THE TOP LOADER FILTER IS CLEAN
BUT I HAVE BIG PIECES OF BLACK ALL OVER MY WASHING, I AM WONDERING IF THERE IS ANY WAY TO CLEAN THE DRUM OUT????

COMPLAINT # [protected] SPLIT AC.

DEAR SIR,

WE HAVE MAKE THE COMPLAINT TO SAMSUNG, COMPLAINT # IS AS PER ABOVE. WE ARE FACING PROBLEM IN OUR SPLIT AIRCON, WE HAVE FILE THE COPMLAINT & GIVE THE REMINDER SO MANY TIME BUT STILL THE WORK IS NOT SATISFACTORY. EVERY TIME THEIR LOCAL REP. TALL NEW STORY & FLULT. BUT PROBLEM SAME.

ONCE THEY HAVE CHANGE THE COMPRESSURE & CHARGED 1800 FOR GAS. BUT PROBLEM UNCHANGED. ASLO WE HAVE CHANGE WIRING, STABILIZER, BUT ANOTHER SPENT OF Rs 9000, POSITION IS STILL SAME.

SO BY YOUR FORUM I WANT REQUEST, IF ANY BODY CAN PROVIDE THE EMAIL ADDRESS OR CONTACT DETAIL OF SAMSUNG CHAIRMAN, PLS PROVIDE THE SAME.

REGARDS

I bought a samsung washing machine model# VA fully automatic (Top Load). after 3 months the damper spring problem came, called samsung cust service and an engineer sent to ur home no issues he changed the spring internally and broke the front panel. when called up again the cutomer service, they sd will replace it. after 2 weeks a call service engineer sd that he will come for replacement by 8p.m. After making the appointment time as 9 - 12 in the day time. the engineer keeps calling shall we come in the eve. I have made several complaints still of no use. My request to all of the fellow members not to go for SAMSUNG products where the SERVICE is pathetic

I purchase mobile on 8.8.2009 and it stopped working on 15.8.2009. I purchase it from The Mobile Store.
I think I should get mobile replacement instead of repair as the fault is technical and not manual. Also service once i given for repairing is worst, also I never informed the status. Service center do whatever they want. Customer care service (Toll free no.) is worst. Can u do any one of the following as soon as possible:---
Either provide my mobile in working condition or destroy that mobile.

Please inform me whatever u wish to do...
Order no. 12130
Mobile no. [protected]