Samsung India Complaints & Reviews

Hi,

I purchased a samsung Mobile phone in July'09 1st week (Model S-3500 from Ringers, PL Sharma Road, Meerut U.P), And 08 days within purchase the camera started functioning improperly."Error - Check Camera connection".
I took it to the dealer they asked me to go to the service centre since I demanded a replacement of the phone.When I went to the service centre (Ganga Plaza, Begum Bridge Road, Meerut) they asked me to leave my phone for minimum 7 days to get it rectified without a back-up phone.After 7 days when I went they replaced the camera.When I checked my phone after handover the same error was still persisting.Standing at the service centre itself I asked them about the same error coming again in the camera then they said that I'll have to leave the phone for another 15 days in order to get it rectified.(again without a back up phone).

What do I do?

I think I really wasted my Rs. 6500/- ( Approx).

I request you to please take strict immediate action & I demand a replacement.(New Phone) with an apology.

I have purchased Samsung 6.2kg model no. wa82v4g at Kakinada authorised dealer recently. I would like to notice two problems. One is you have provided Water filter, very nice, but forgot to provide a tool to pull out when the machine noticed "check filter" message. As you are aware it is difficult to pull out such a small piece and neither sufficient space to keep our fingers nor sufficient carriage to pull out. I suggest you to make a suitable Handle on the top of the filter itself in your coming pieces and for me you provide a suitable hook (either metal or plastic) which can not spoil the piece(filter) at the earliest by post.

Second one is there is no wheels to move the machine one place to another, because in all towns and cities unless you have a own house it is difficult to keep it neither bath rooms nor in balcony permanently. I advise you to keep wheels at the bottom and arrange button to come out when required to move the machine and settle inside when not required in the stands inlet to fix the stand while using and not to give jurks . I hope I am correct the reason you have not provided wheels not to shake the machine while using because of vibration.

Please be informed that I've own a samsung fridge Model no - Samsung Biotech refrigerator which i'd purchased it few years back.the problem is from last 2-3 days it is not working and getting tripped and I've been calling these people from the company service center from the last two days and no one is coming to rectify the problem.

I've spoken to Ahmed at Faridabad service center but he has not provided me any help and no one has come to see the fridge.
As one understands how difficult it is to survive without fridge.Request you to kindly look into the problem.the people from the company are unprofessional and are not attending to the problem.
request someone to look into the same ASAP.

My house no is as follows.
House No - 804, sector - 15,
Faridabad - 121007.
Mobile no - [protected]

We have brought samsung b210 mobile on 8th Nov 08 and it is in waranty period. IMEI no is 356591/02/035542/4 and serial no is RW1QA84422Y
MODEL IS -SGH-B210
Now there is problem with the socket used for charging . when we went to shop they told that we have to give it to Samsung service center. so when we made a contact in authorised center in Pune they told that it will not be replaced or repaired by Samsung as it is damaged. But If we are handling this with care and then also if it is damaged then what quality these people are using? Now they are asking repairing charges of Rs 1900/ which is cost of mobile itself ! We are using many Samsung equipments but due to this we are now thinking on that decision that henceforth not to buy any product of Samsung .

It is a kind request to concern person to solve this problem.

Regards
M.M.Patil.

We have been told by the dealer i.e. by e-central Vashi that we will be getting a Airtel Digital TV set top box free with installation and 5 months subscription. The Airtel representative came at our place and he gave us a NO SIGNAL CERTIFICATE and told that the dish cannot be fitted at our place. Now we are talking to the dealer than he is telling that we can't do anything. This is your problem.

Dear Sir,
we havepurchased the 1.5 ton a/c 5No And 1No of 2ton A/C of samsung Company. One of the A/C of 1.5ton is not working.We have registered a complain with BP NO [protected]. but still no action has ben taken. So we feel that we have made a great mistake purchasing samsung product.We have purchased the A/C on 10/07/09.Please take some strict action that our A/C could repaired as soon as possible.

THANKYOU
SAINEST TUBES PVT LTD
CHHATRAL DIST: GANDHINAGAR
(NIRMAL BELLANI) [protected]
[protected]. 234128. 232242

Hi

I purchased samsung s5233 mobile 1 and half month ago, now its touch pad and mother board are faulty .Since i bought this model i faced the problem like the set is frequently get hanged and some time the touch pad is not working and the camera also got hanged.

Now the problem is the touch pad is no more working for me, then i went to sevice station they told like the touch pad you need to change and after that they told the moder board also get corrpted.

Please friends before you going to buy any samsung mobile, just think twice like you have to bear the time to get to the services 5 to 10 times and also have option for another mobile because you did not get that set repaired with in a week.

Thanks
sagarika

I have send my Samsung HDD to the service center for warrenty.The service centre is in tvm and it isMareena Electronics, Sreekandeswaram, Fort P O, Tvm.They are not give right consideration to my HDD.I didn't get the warranty.If You are not willing to Solve complaint I shall go to the consumer court.
MY samsung HDD is
Model No SP0822N
Serial No 1519J2CL411446
Work order No in Mareena 0709/296/21 Date 10-07-09

I have purchased a Fully automatic Washing machine of Samsung from Pazhayakadavil Audio Vision, Thalayolaparambu, Kottayam District, Kerala on 06.05.2006 vide Bill No.459. Now it is not working. As suggested by the dealer, I have registered a complaint at Kottayam Service centre on 15.07.2009. My complaint Reg.No. is [protected]. Till today, I have'nt got it rectified. The service executive who attended (Mr. Bineesh) said the problem is with PCB and they are waiting for the spare to receive from Chennai. But, unfortunately, they haven' t got the same till today. Whenever I enquired about the status of my complaint, I am getting very silly excuses.

Please make available the spares to Kottayam service centre and do the needful to get me the washing machine repaired at the earliest.

Thanking you,

Letha K. John
Mob :[protected]

I had purchased Samsung LCD monitor in Aug-07 with 3 years of warranty. The monitor had started behaving weird in just one year and I had raised several complaints with the Samsung customer care. Samsung had tried to repair the monitor several times but it still have same issues. Even after wasting so much time Samsung refuses to replace it.
On top of this the service managers (Mr. Rajendra [protected]
& Mr. Paresh [protected]) are the most unprofessional set of people I had to deal with. They would promise they will call me in 10 minutes and would never even call in 10 days unless I call them back.

This shows how much unethical the company is

I would advise all the folks to be very careful while choosing a brand. I had 3 samsung mobile phones (CDMA) and all are piece of junk. I had to purchase it because that was the only brand supported by Tata Indicom. Else if Nokia can be rated 9/10, I would rate Samsung nothing more than 3/10

Vikas

We purchased a Samsung Refrigerator ( RT 27 ) from Dass Electricals, Pune on 06/06/09. We bought the Samsung Refrigerator thinking that it will give us the quality product, but we are totally disappointed with its performance. When ever we open the fridge door, it emits an unpleasant order, that even fills the room where the fridge is kept. . We have been using fridges since 1974 ( first it was a Godrej and later it was a Whirlpool ) and...

No CD came with the set.I am unable to work through my PC which does not report having corresponding software.please tell what to do?Installing the other samsung pc studio 3 does not help to connect USB..

Dear Sir,

I have purchased Samsung Make Mpower-569 (Sl.No.[protected] mobile pohone on[protected] from Electro World Communication World, Noida. After 20 days mobile get problem in speaker that i can not recieve calls properly, then i submitted this mobile to samsung service center GSM TELECOM SERVICES, Noida then this problem rectified with in ten days. Now again after repairing of few days then this problem occurs again, I submittted again this set on 23 July'09 now today is 10 Aug'09 and i did not recieve mobile handset. and service center is saying it will take more days but they did not know howmany. now I want replacement of my hand set because of this problem and sevice center didnot want to do replacement.aqccording to service center mother board of handset gets problem due to this i get problem again and again. so please do the needfull for replacement.

my communication address is:- Raman Sharma
B-10A/83B, UdhayGiri-1, Sector-34, Noida

RESPECTED SIR,
MOST RESPECTFULLY I BEG TO SAY THAT I AM NARESH SALUJA S/O BALRAM SALUJA R/O A-140, GANESH NAGAR, P.O.TILAK NAGAR, NEW DELHI-110018. I AM PURCHASE ONE SAMSUNG SPLIT A.C. ON DATE 12/07/2007 FROM BETTER DEALS ELECTRONIC PVT. LTD. B-3/67, JANAK PURI, NEW DELHI-110058, IN WHICH COMPANY CAN PROVIDE 12 MONTHS COMPLETE WARRANTY AND 60 MONTHS COMPRESSOR WARRANTY NOW PRESENTLY MY A.C. SPLIT IS NOT WORKING PROPERLY SO I CAN REGISTERED COMPLAINT BY PHONE AT 02/08/2009. AND ENGINEER IS COMING AND THEY ARE TELLING COMPRESSOR IS (NOT WORKING)DOING PROBLEM IT WILL CHANGE IN NEXT DAY. SATURDAY ON DATE 08/08/2009 I HAVE CALL IN THREE TIMES BUT THERE IS NO RESPONSE. SUNDAY ON DATE 09/08/2009 TA-SAMSUNG SMS SEND DEAR CUSTOMER YOUR CALL HAS CANCELLED AS REPAIR COST HAS NOT BEEN APPROVED BY YOU. SIR, MY COMPRESSOR WARRENTY IS SIXTY MONTHS BUT AFTER ONLY 25 MONTHS COMPRESSOR DOING PROBLEM AND COMPANY NOT CHANGE. WHY AND I REQUEST YOU PLEASE CHANGE IT IMMEDIATELY.
THANKING YOU
YOURS FAITHFULLY
NARESH SALUJA
CONTACT NO. [protected]
PH.[protected]

I have baught samsung AC from SHAKTI Electronics, Naherunagar, Ahmedabad.

I have a really bad experience from this vendor and the company service it self.

Now, I have one year warranty period. Can anything can be done to this AC?

Dear Sir,

I Have purchased Samsung Window AC on 31st Mar 08. As of now around 800 Hrs was running time of this AC. Now i am facing the problem in GAS leakage. Service person told me to gas line and gas to be checked. And also front panel in AC not working. Hardly i have pressed that panel 20 times from the date of installation. I am only using AC Remote. I didnt expect these type of very very poor product from Samsung. I want to know the standard lifetime of these "GAS" things. Now samsung telling to pay Rs. 1850 for the above repair and additional Rs. 175 for replacing the digital panel. ( Is this fine for not using the panel ??? :( ).

My no. is[protected] and i have register the complaint with samsung. Reference : [protected]

Thanks & Regards

Thiyagarajan M

I have purched samsung mobile phone model no. SGH-F 270 on 7th july 09. from frist day phone having problem with its mic, also battery not charged fully and discharged with in 1 hrs.

i have contacted to service centre at vashi navi mumbai. they asked me to check the mobile from their engineer at service centre. after that they have found problem in its board and asked me that they will send phone to the H.O. for repair. I have given phone on the same day 25 th july and was told to collect the phone after one week.
i have contacted service centre to collect my mobile phone but tilll date my phone is not repaired and they are not able to inform me that when it will get repaire and return to me.

i contacted to mr. prashant A.SM. to get the information, but it is surprise to me that he is also not able to tell anything about the same.
It is very sad that company having high brand equity but having very poor coustmer service as well very poor product quality.

Respected sir, we can purchase samsung scanner, copier cum printer model scx-4300 on dated 05/02/2009. From last 15 days our scx - 4300 not working. we informed our Dealer but we cant get any type of service from them. so please do needful.THANKYOU.
A.R.PRAJAPATI.
[protected]@yahoo.in

We own a Frost free Refridgrator SR34EMB.It is 10 years old.Suddenly it stopped working and the local service engineer said a part ie timer and bio meter has to be replaced.He procured it after 3 days from Bangalore.Now he says it does'nt suit and get another one or cut the size of the part to suite it.
I wonder how you can not have a part for a refridgerator ?
Now it almost 15 days it is yet to be repaired.I called the Customer care and registered the complaint.But again no one bothers to call or visit.What a shame on Samsung.Third class after sale.
Anandhi

I have bought Samsung split AC 1.5 T from Asansol 'Reco' dealer and installed two months ago by the authorised service agent headed by Mr. Bagchi.of Asansol
The Installer didnot repaired the portion damaged by them during installation. This was more than 10 times informed on the cell no. [protected]. Will Samsung company will set right the customer demand.
During installation the installer did not used any drill machine while making hole