Samsung India Complaints & Reviews

Name: yunus a mansuri
Add: dabhoi road, bodeli, dist:sankheda,
pin code: 391135
Mobile no:[protected]
Email id : [protected]@yahoo.in
dear sir,

I want to samsung care becoz our city very need of samsung care. I have 2000sf area on the main road. our dist. in approximatly 500000 peoples. our dist in many city like sankheda, bodeli, chota udepur, jetpur etc. I will get good team for repairing work. our city level is high for market. If you get me a samsung care then I give you good result of samsung care its my promisse. so sir you think about my message and please reply on my email id . I waiting for yor good reply.
THANK YOU

Sir

There was theft in the H.No. 20-82 last night ( beteeen 2-3 a.m.
The details of lost products:

1. Sell phone: No.[protected] Samsung SGH C160 IMEI No.[protected]

2. a gold chian with locket wt. 20 grams

Kindly help us in this matter.

S.. J. Joseph Note : in hurry the robber left his turkey blue( strapped ) towel in the groung floor.

My samsung dvd player has been giving me problems since i bought it. Earlier it used to miss certan parts of movie being played. I then gave it to samsung service centre 3 times but the problem still persisted and lately my dvd player has stopped functioning. It has stopped recognizing any cd or dvd.
I just hate samsung for making such poor product and duping customers. I am not going to bur any samsung product ever.

i bought a washing maschine samsung in march this year and i noticed water leakage and rang up customer complaint cell on 9th of july it has been 12th of july no body has turned up hav clled up many times and now am disatisfied and am thinking why did i buy samsung product my complaint no is [protected] i am a dis satisfied customer and they domy hav their gms mail id on the site so tat we can complain

I am a resident of Mayur Vihar Phase I, Delhi, and brought an original Samsung DVD player in August 2008 from Neha Electronics, Mayur Vihar Phase 1, Main Market. The mentioned shop is an authorised dealer of Samsung products and my set comes with a one-year warranty from the company.
Within about four months of purchase, the DVD player developed a snag for the first time. The DVD player was unable to play any DVDs or CDs -- notably even brand new original ones. We filed a complaint with the given call centre number, and soon enough an enigineer came and did some fixing up. The player ran well for a few weeks before it broke down again.
This routine has happened five times already. The latest being in the first week of July 2009, when an engineer came to our place after the DVD player broke down for the fifth time and once again tinkered with the machine, promising in the end that he had fixed it. He even claimed to have changed some parts inside. This time, the machine ran for exactly four days before it konked off for the sixth time.
After the machine was fixed for the sixth time, We received a call from Samsung after a few days asking if the machine was working fine. When I said no, the caller promised to convey my complaint to 'concerned authorities'. Nothing has come out of it yet.
This is the first time I have bought a DVD player from Samsung and I am sure it is also the last. From a reputed company like Samsung, this was the last thing expected. Or is Samsung normally habituated to pulling such fraud by selling defective pieces to DVD consumers?
If these people has any concern for the consumer who fetch them their bread and butter, they would have had the decency to exchange the DVD set. A DVD player that malfunctions six times within the first year is, by ever yardstick, defective.
Is there a platform where I can take this up? Consumer Court, I am told, is too cumbersome a process and frankly nothing comes out of it.
Would be happy if you cvould guide.
Vinayak Chakravorty

I have given my two samsung 15" lcd monitors under warranty to samsung service center, Kottayam. In the begining they were telling it cannot be repairable and will be replaced within one month.After one month I asked about the product they were telling waiting for approval.Last week when I called them they were telling that the parts are avialale now can be repairable. I have given that monitor there on May 4 2009.Till now I havent received the product back.Kindly do the needful


Work order no:L515HAAKBIXTP

SNO1:HA15HHBLB0C863A
SNO1:HA15HHBLB03421X

My mobile no is [protected]

This is to bring to your notice, a very bad experience in terms of the product as well as the customer service at Samsung.

I bought a Samsung made Air conditioner Model No. AW18ZKC from Sadana Electric Store, Latouche Road, Lucknow on April 17, 2009 vide Book/Serial No. / Invoice No. 4/181. The A.C. did not give out proper cooling. I informed my local service center on they told me that the Engineer will come 0n 23rd June, but there was no response from that side.At last i got ur costumer care no.i.e.30308282 and i called them and they gave my compliant no [protected] but again nothing done..then after three days i again called them and ur executive commited me that it will be done today only but again no one came to see the ac . On 27th June I again call at the same customer care no. but same thing happens no one turned out. Now I would like to request u to remove the problem occured in my ac otherwise i will be enforced to take legal action against everybody.
Expecting a positive reply from your end at the earliest.

Rajesh Srivastava
194, Rajendra Nagar, 3rd Street, Lucknow-4.
[protected]@indiatimes.com

Dear Sir/Madam,

I am a customer of Samsung Karzma Washing Machine.I was already used the machine since last 7 years.But since last 1 year i was not able to use may machine due to breaking of knobs.I am already inform the customercare office of Samsung in Angul area.But they are reply me that company has stop production of Karizma washing machine.so we are not provide the service of that product.

Now i have a lot prolem arise due to the washing machine.Please suggest me what can i do.I am already write E-mail to the company.But the company have no reply to me.I also intimate to the customercare service.They are also gave me a reference no.But still no action regarding my problem.The reference no is[protected].

Please consider my problem.

Thanking You,
SUSHANT SAHOO
MIG-2/10
TAMRIT COLONY
ANGUL-759122
ORISSA
MOB-[protected]

On 21.05.09 i sent a defective hard disk to the company for replacement against the new one, the hard disk is in warranty period, after 1 month they send me a new hard disk but the new one was also defective and not working. Now, again the second time i send the new hard disk to the Samsung Service Centre - Jamnagar (Gujarat) but till date i have not yet received my product after so many harassments, now please suggest me what can i do. After 1.5 months they cannot provide me a new(good condition) hard disk even the said in warranty period.


Thanking You,

Ansari Quasher Husein
[protected]

Hello,

I had logged a complaint for washing machine three days ago, each day i call them and they tell me "today the service person will come", but they never turn up. very poor quality of service from samsung in trivandrum.

I have purchased 3 nos.of 1.5 tonnes split A/C from hindustan electronics bhubaneswar, orissa, in the month f march 2009, out of which one A/C flaps arent working.the A/C has been installed by the dealer on payment.It has been informed by your service incharge, Mr.Vinod, phne no.:[protected](M) to change the flap, since it is a manufacturing defect and under warrenty period.but, no action has been taken by him so far, inspite of my complaint no.[protected].I have been continuously contacting your telephone no.:303082, i.e.customer care centre.but no output has been seen so far.In case my defects arent rectified and the flaps are not changed i shall be constrained to take the matter to consumer court.
Although i hav informed your service centre, bearing telephone no.[protected], for servicing of my 3 A/Cs, since it has to be made within 4 months of purchase as per the warrenty, but no body is responding for servicing, even after a lapse of`1 month of intimation.this may kindly be treated as urgent.
Rajat Patnaik
Phne no.:[protected]/[protected]

I have purchased Samsung mobile 3310 IMEI No: [protected] dated 10/06/09 and Cost of the set is Rs.5500/- from Mobile zone S.C.O.289, Sector-35D, Chandigarh-160035. They told me that they are going to replace my set with in a month if any kind of problem will occur in my hand set. And I got so many problems in the set after purchase with in a month. The problems are: 1.Signal Problem, 2.Bad Battery backup, 3.Mobile switch off’s suddenly but now Samsung is refusing to replace it or even they are not ready to repair it. Now I want solution of my problem please help me out.
Thank you
Anupam Nidhi

Cheques are submitted for deducting monthly instalment on 10th of every month.On May 2009 no deduction was made eveen after requested made to the reprentative of the Company. On June 2009 instalments of both the month i.e May, June hav been deducted. But the company made one SMS that the instalment of May 2009 is not due.

Hence it is requested to send my cheque of May 2009 by your reprentative which enable me to pay the istalment of the said month in cash. Or reconcile instalment and confirm on the above email at the earliest.

Please respond with an immediate solution... complaint# [protected]

Purchased Samsung refrigerator 285 ltr from eZone – Indira Nagar, Bangalore on 1st May 2009. The delivery was done after 2 days and after 2 days engineer came to install and found it was damage and said will be replace in 15 days.Its 70 days now after paying full I am forced just waiting.Every time I call customer care 30308282, they say it will be replaced in 15 Days !!!. passed 4*15 days (60 Days over). How to trust Samsung now ??. It looks Samsung is wasting my warranty by giving such answer.. There is no end for 15 days.. How to move my complaint further.. My complaint#[protected], Can anyone help.



Thanks and Regards
Ramana Rao Puttapaka (Ram)
[protected]

I have purchased a samsung GT-S3310 Mobile but don't got a CD with it while connecting to my PC it ask for PC SUITE so where do i manage it from recommed me urgently

I have purchased Samsung - Mobile D780 (Dual sim) 3 months ago, and it was restarting all the time when i get a second call from the same sim or the other sim. So i took to Chennai - Anna Nagar Service Center and gave for service, they told it will take 10 working days to change the mother board which has to be done in bangalore service center, but they returned back only after 20 days, when i went to collect the mobile i noticed the IMEI numbers was all Zeros[protected], so i gave back and told them to write the IMEI number, they told it will take 5 working days, when i went to collect on the 7th day, there was only 1 IMEI number written on it and the second one was again all zeros. I gave back the mobile and the service engineer told it will be done in 1 day. After 2 days he called me and told there is some software problem and it will take 5 more days, I dont know what kind of service they are doing on a newly installed mother board. Pathetic service and irresponsible service engineers. Useless Franchisees they have taken for servicing mobile phones. Its already been a month now my mobile is with them. so I am covered only 11 months of warranty, i dont know when i am going to receive my mobile phone in a working condition. This is my first and worst experience with Samsung Mobile phone. Some one please send me the phone number for Samsung service head, i want to talk to him regarding this issue.

Unhappy and dissatisfied Customer
Thilak V
+91-[protected]

Sirs, I have purchased Samsung TV model cs21t13mv3xxtl -colour TV with Sr.No.0732ZAQ400503 from M/s MXM Shopee, Srikakulam, Andhra Pradesh on[protected]. The Demo personnel came to my home and they opened service menu and made certain settings. After that the option for decreasing or increasing the Whoofer is not visible in the menu so as to operate as desired. On the same day we informed to them. But they have not turned up to rectify the same. I made complaint two times through Toll Free number regarding this problem. Last complaint I made to them through Toll Free with Complaint No.[protected] on[protected]. On 3-7-2009 I personally went to the Call Centre here and told the complaint. The receptionist told me they would send the Personnel next day itself. But till today nobody has turned up. I want to extent more purchase from Samsung LCD but disappointed about the poor service .

I HAVE GIVEN THIS HANDSET FOR REPAIR IN THE SAMSUNG SERVICE CENTRE (CAPITAL ENTERPRISES (P) LTD. 12 J L NEHRU ROAD KOLKATA PH NO [protected]) ON THE 1ST OF JUNE 2009 AND STILL THEY SAY THAT IT WILL TAKE SOME MORE TIME. THE PROBLEM IS THAT THE CDMA NETWORK IS ALWAYS NOT THERE. THIS IS NOT THE FIRST TIME I AM GIVING THIS FOR REPAIR. I HAD RECIEVED THE PHONE AFTER REPAIRING IN THE LAST WEEK OF MAY AND HAD TO SUBMIT IT AGAIN. NOW I AM FED UP WITH THIS PHONE AND REQUEST FOR REPLACEMENT OR REFUND.

Complaint No [protected] dated 12/06/2009 wrt cooling not being done properly. The complaint was attended promptly. An engineer came & changed 2 parts namely: DA 45 140035 & DA 47 101508 and billed us for Rs 864/-. It started cooling slightly but we realised the cooling was not proper. We contacted with the Engineer who visited us but it was advised to change the position / location etc. further stated that it was very hot and temperature hovering above 40 degrees and Samsung referigerature does not give effective cooling as the referigerature side walls are less insulated. I was shocked and registered the complaint again on 28/06/2009. It was again attended promptly and the engineer suggested to get GAS refilled and gave the estimate of Rs 850 - 900 approx. The next day the person who came for refilling the Gas gave the estimate of Rs[protected] and on stating that the engineer had told the estimate to be between Rs 850 to 900, he made a call and then on checking the referigerature told that the Gas does not need to be changed as there was no leakage of GAS. Therafter he suggested some other part requires to be changed but after inspection by some Senior Engineer who shall be visiting next day. Since 29/06/2009 no response is from the company despite calls to the service center on 02/07/2009 & 04/07/2009. They have slept over the service required by us. Even our request that at least inform us telephonically whether the complaint shall be attended or not? OR to inform us for the reasons for delay. There has been simply no response. The service provided is totally UNPROFESSIONAL & UNETHICAL IT APPEARS THAT SERVICE IS THERE ONLY TO MINT SOME EASY MONEY.

Can something be done to get the servicce.

i purchased a mobile from HotSpot varansi on 24th June 2009. its a samsung GT-S5233A (Samsung star). its a complete touch sceen phone. on the evenimg of 26 june 09, its touch screen stopped working. i gave it to samsung service center on 28th June who said that their net is not working since last week so they cant do any thing then i presented the set to another service center which is MDR service center, F-108, 1st floor Arcade, 23 M.G. Marg, Civil Lines, Allahabad 211003, MOb .[protected]. they refused to admit the set and said "key jab part aayega to hum aap ko call karenge aap aa key badalwa leejiyega". After 4 days i visited the center but the said the same as they told earlier.
Today till 6th July 2009 i did not received any call from them so i went to the said service center around 5:00 P.M..
They said that " sir aabhi tak company sey koi part nahi mila hai hum logo ne aapki request laga rakhi hai jaaise hi aayega aapko inform kar denge".
My request code to the company for the said part (Touch Screen) is[protected].
Sir agar 4 din purane set me aaise service mujhe deenge to what should i expect in future.. PLease look into the matter.
Once again an early action is needed.