Samsung India Complaints & Reviews

I bought a Tata indicom mobile (SCH-B259) on 1st Jun 09, and it was activated after 4 days from the date of purchase. On 10th Jun 09 I faced the first technical issue - (No incoming & no outgoing calls). Approached the customer care, and suggested by them to reload the SIM, but it doesn’t work. Once again called them and instructed by them to reach Cell Solutions, who are the Agents to look into the Handset problems for Tata Indicom Samsung Models. Don’t know, what they identified the issue from the handset! but they reloaded the Mobile software. After reloading the same by them, current issue doesn’t resolved, but additional problems (Poor Display Contrast - no adjustments option, and Keypad no response). Immediately questioned them, why and what is the reason of the problems. They said, we don’t know, and we need to send the Piece to SAMSUNG head office. Given the mobile along with the SIM card to them. It has taken 17 days to get the response and in the mean while I approached the Tata Indicom customer care and argued with them(Ticket #[protected], since I bought it from the same Tata shop and TATA is printed on the Mobile handset. Finally they agreed to deduct the 250/- max from the bill payment, and did not promised to replace the handset, even the problem created by them (Cell Solutions - Agent for SAMSUNG of Tata Indicom). Finally they called me on 26th Jun 09 to collect my mobile phone and said it is ready(Closed the ticket#[protected] with out my confirmation on the work status) . While checking the mobile again observed the Keypad no response in front of them. But the Display problem is resolved. When I argued with them to clear the problem or replace the handset, they said don’t know any thing, and they need to send it back to SAMSUNG again. I don’t know why cant they replace the Handset, since they created problem ! I haven’t take it back, since still the problem persists on the mobile handset. Once again called the Tata Indicom customer care (created another ticket#[protected], and questioned about the situation. By the time they closed the ticket[protected], which was raised for this issue. Since already closed, they have to open another ticket[protected] and need to wait for the response. Why should they close the ticket and why it need to open another one. Who asked them to close it? With out my confirmation they closed the ticket. And on 30th Jun 09, got the call from customer care of Tata Indicom and questioned what the issue? Discussed the same, what exactly the problem once again. and still they are not agreeing to replace the handset. Asking me to wait for the resolution, and will not be charged for the period during the handset not with me! Who will be responsible for the future problem because of this S/W reload.

And about the agency Cell Solutions, they are very intelligent. They speak to the customer jumping with multiple languages. Will test the customer, how many languages they know. When I speak to them in English they also started in the same language. When I questioned them why the problem occured after S/W reload, they jump to Hindi, and then Kannad later. Good service to the Customer. Keep it up. This is how your agencies working.
I was discussing about the issue with one of the customer care executing from SAMSUNG catched up from the Number 30308282, and asked them to speak to the Cell Solutions person about the issue what happened from their end. They discussed in privately in a room and disconnected without consulting me.

On 02nd Jun 09, when I questioned the tata indicom customer care to get the status on the ticket #[protected], they said the ticket is closed and the status of both the tickets[protected], and[protected] are same and closed by saying mobile is ready and waiting for the customer to collect it. When I raised the issue to the Supervisor, he requested me to reach the Agent Cell Solutions and give him the phone to task to the agent. After reaching the agent and asked the status agent said it is not with me and the mobile is still with the SAMSUNG head office and it will be coming on 03rd Jun 09. I have connected the agent to the Supervisor from the Tata Indicom customer care, and then after talking to the agent, supervisor changed his words by saying, ticket is still in the open status, and the mobile will be ready by 03rd Jun 09.

This is the entire history of my problem after purchasing the Handset and Postpost Mobile connection from Tata Indiacom CDMA.

Hi,
IMEI number was wrong on my mobile phone so I gave my mobile phone to Samsung service center on 2nd week of June to repair. They have told me that they will give me with in 3 days. it is already three weeks are over and whenever I go to service center they tell your mother board of your phone got corrupted, however they are not working on my phone even their working culture is very Bad. They do not want to entertain any customer complaint.
I am very much disappointed with their service and still struggling to get my mobile phone. Please help me out from this situation.
Samsung Service center's address-
Samsung India electronics Pvt.Ltd.
Number-9, 27 Main Road, 1st stage, 1st Phase. BTM Layout, Ring Road, Bangalore.

Note- My mobile phone is still in warranty period.

I have purchased Samsung C170 in September 2008 and within four months; its charger socket was damaged. The Samsung People gave me bad run around before repairing my mobile under warranty. I got it repaired in January. To my surprise, the phone's charger socket got damaged again in March, within two months of the repair work done on the phone. I gave it to repairing through Planet M as I have purchased the phone from there. For, first three weeks, Samsung people told that the charger socket is not available with them so they will repair it once they receive the socket. Now, the worst part comes here that after keeping my mobile for more than a month, they denied performing warranty repair saying that the mobile has the physical damage. The thing here I don't understand is that if there was a physical damage done to phone, does it take month's time to identify it or it was simply a excuse given to cover up their faulty product as they don't want to take a blame of producing defective product. I can say that Samsung C170 is the product with the slight defect because I have this information from an Insider who works for the company’s product. The person I am talking about is works for a very reputed company and I was informed that Samsung C170 has a very delicate Charger Socket and its socket got damaged very soon. The sales persons did not inform about it to customer as if they inform it then the product will not be sold. That is very wrong approach. Consumers are cheated because they are not informed about all the features and problems with the product. In addition, company is denying warranty repair to hide their manufacturing defect. I do not know whether there will be any action taken on this or not, but through this media I want to warn people that please do not buy Samsung C170 as its charger socket is very delicate and if its gets damaged company will not repair it even if it is under warranty. My phone had been useless in not more than 6months. I would suggest instead go for Nokia or any other crap phone but not this one.

Hi,

I have got a Samsung Color Television two years back. Within three days we have come to know that the PCB is having some problem.

Product Code
CTV [protected]

Sequence Number
CS21Z57MLUXXTL

Serial Number
07193ZAP601144W

Purchase Date
20070808



I made a complain the same moment when I came to know about it. My BP # is [protected].

After many days a service engineer came and inispected the things and said that the TV will be replaced in three days. They also said that the meanwhile standby will also be provided. I had put a request for change of the model itself as I am fed up with it and it is having repeated problems.

Its more than 30 days and still nothing is done. I have to call each day to remind them regarding the problem. Each call i have to waste more than 10 - 15 mins in each call.

On thursday (2nd July 2009) they promised me that both the thing will be done on monday (6th July 2009). Nothing was done.

What should I do? Its really fustrating to buy things from such manufacturer who doesnt provide good service.

I went for this product because of the brand. But I can definitely say that the company should provide better service of their products and timely resolution of customer complaint.

Please help me out in this regard.

Ankit Pal
[protected]

dear sir
we are getting a lot trouble in the split airconditioner we bought it from m/s murcury electronics hissar .your product was working but as since last 5 days its not working . we hav made the complains to ur customer care, a mechanic came and checked and told us that the pcb of this split is not working and need to change tommorow
the next day we made 4 times calls, than ur mechanic came with a card he tried and said this is not the proper card we need .he told us that this part is not in stocke and will come back as after 2-3 days .we are getting much problem due to suffocation and humidity we are placed in such a building where one can't resides with out the a.c. being an eductaional institute we are facing the economically problem also kindly coperate and make the solution of our prob

vishal dutt
acadmey of computar accountant
s.c.o. 56 -red square market
hissar
email :[protected]@gmail.com
contact no :-[protected]

I purchased a Samsung 1.5 TR split AC model AS18nbXTL on 17.5.08 from M/s Umang, Dibrugarh, Assam. At the time of purchase, they assured that after 6 months Samsung customer care will provide free servicing of the AC . But till date i.e. 13.7.09 nobody has turned up for servicing.

Hi,

Currently I am planning to file a case against samsung with consumer forum if my problem is not resolved ASAP based on the following details.

I have purchased a Samsung i710 mobile (IMEI no. [protected], Sl.No: R3TP53404X, and Charger No. 950FS) from Big C, Kukatpally, Hyderabad on 08-Sep-2008, Bill no. is SI/KPT/12804.

After purchase the mobile phone I haven't used this mobile properly even single day and till now I have given this mobile 7 times to service center for simple problem. Whenver I gave my mobile for a service, it is always lying with service or Big C for a minimum of 30 days without solving my problem.

After given 5 times for service, I have raised a complaint (Complaint No: [protected]) on 23-Apr-2009 with customer care. Even though nothing has happend and not resolved my problem. By seeing the in-appropiate response of customer care I have sent an email to support.[protected]@samsung.com on 28-April-2009 with the following details:

After getting lot of trouble and frustration I am sending this email to you for the required help.

A) Please find the below details for giving my mobile for service/repair

1) Before 09-Oct-2008:
- I gave my mobile at Big C, Kukatpally for the service (Problem: Battery charge is vanishing within less than 30 minutes of talk time, signal catching is very poor, and calls are automatically disconnecting during the call)
- I got my mobile back after 4 weeks and resolution for my problem as told by Big C is 're-installation of software'

2) During November 2008:
- Again I gave my mobile at Big C, Kukatpally for the service (Problem: is same as above)
- I got my mobile back after 4 weeks and resolution for my problem as told by Big C is 're-installation of software'

3) During December 2008 end or January 2009:
- Again I gave my mobile at Big C, Kukatpally for the service (Problem: is same as above)
- I got my mobile back after 4 weeks and resolution for my problem as told by Big C is 're-installation of software'

4) On 05-Feb-2009:
- Again I gave my mobile at Big C, Kukatpally for the service (Problem: is same as above). This time samsung service person has taken my mobile (The person name is Rohit and contact number is [protected])
- I got my mobile back after 9 weeks (i.e. on 13-Apr-2009) and resolution for my problem as told by Rohit (Samsung service representative) is 'mother board replacement'

5) On 14-Apr-2009:
- Again I gave my mobile at Big C, Kukatpally for the service (Problem: Touch screen is not working, signal catching is very poor, and calls are automatically disconnecting during the call). This time Samsung service person has taken my mobile (The person name is Rohit and contact number is [protected])
- As on today (28-Apr-2009) my mobile is with Samsung service only.

B) Please find the below details for the conversation between myself and Samsung

1) Registered a complaint with 'Samsung Customer care' on 23-Apr-2009 at around 4:15 PM (Complaint Number is [protected])
Note: No Samsung website is providing customer care service contact numbers
2) Based on the discussion with customer care, I have contacted Raghu (Samsung Andhra Pradesh service ASM, His contact number is [protected]) for the same after the above discussion with customer care. But not got expected output from him.
3) Again spoke to Customer care on 24-Apr-2009, but my problem is not resolved.
4) Again spoke with Customer care and Raghu on today (28-Apr-2009), still my problem is not resolved. Today I got the reply from Raghu that I will get my mobile on tomorrow (29-Apr-2009) from Big C, kukatpally. For this I will get a call from Raghu (till now I have never got a call from Big C or Samsung to collect my mobile after the service is completed). Here I have asked Raghu for extension of warranty of my mobile because of all these reasons. But he refused for that and has not given any guarantee for not getting the trouble in future.

C) Why I got frustration with Samsung mobiles and service

1) I am Samsung customer since 2004 and not faced any problem with Samsung at all
2) As mentioned above, I haven't used this mobile for atleast 3 weeks of time (actually I haven't used for a minimum of one week, but due to my time availability it took around 3 weeks of time to give for service)
3) Not getting proper solution for my problem from Big C or Customer care or Raghu (Andhra Pradesh ASM).
4) Finally my problem is not resolved

D) What I am Expecting

1) Actually after getting all these problems I have expected that, will get the new mobile from Samsung. But it does not happened
2) Expected some warrantee extension as almost my mobile is with Big C or Sumsung service center after I purchased the mobile from Big C.

Please do the needful and solve my problem ASAP as my problem is not resolved since Oct 2008 (purchased mobile on Sep 2008).

But nothing has done and even nobody is caring for customers.

Now my currently my mobile is with Samsung service center only and my recent last 2 work order numbers are EO05/300E09/01 on 30-May-09, WA[protected] on 27-Jun-09.

Thanks and Regards,
Ravi Shankar Lade
Mobile#: 0091 [protected]

Name: yunus a mansuri
Add: dabhoi road, bodeli, dist:sankheda,
pin code: 391135
Mobile no:[protected]
Email id : [protected]@yahoo.in
dear sir,

I want to samsung care becoz our city very need of samsung care. I have 2000sf area on the main road. our dist. in approximatly 500000 peoples. our dist in many city like sankheda, bodeli, chota udepur, jetpur etc. I will get good team for repairing work. our city level is high for market. If you get me a samsung care then I give you good result of samsung care its my promisse. so sir you think about my message and please reply on my email id . I waiting for yor good reply.
THANK YOU

Sir

There was theft in the H.No. 20-82 last night ( beteeen 2-3 a.m.
The details of lost products:

1. Sell phone: No.[protected] Samsung SGH C160 IMEI No.[protected]

2. a gold chian with locket wt. 20 grams

Kindly help us in this matter.

S.. J. Joseph Note : in hurry the robber left his turkey blue( strapped ) towel in the groung floor.

My samsung dvd player has been giving me problems since i bought it. Earlier it used to miss certan parts of movie being played. I then gave it to samsung service centre 3 times but the problem still persisted and lately my dvd player has stopped functioning. It has stopped recognizing any cd or dvd.
I just hate samsung for making such poor product and duping customers. I am not going to bur any samsung product ever.

i bought a washing maschine samsung in march this year and i noticed water leakage and rang up customer complaint cell on 9th of july it has been 12th of july no body has turned up hav clled up many times and now am disatisfied and am thinking why did i buy samsung product my complaint no is [protected] i am a dis satisfied customer and they domy hav their gms mail id on the site so tat we can complain

I am a resident of Mayur Vihar Phase I, Delhi, and brought an original Samsung DVD player in August 2008 from Neha Electronics, Mayur Vihar Phase 1, Main Market. The mentioned shop is an authorised dealer of Samsung products and my set comes with a one-year warranty from the company.
Within about four months of purchase, the DVD player developed a snag for the first time. The DVD player was unable to play any DVDs or CDs -- notably even brand new original ones. We filed a complaint with the given call centre number, and soon enough an enigineer came and did some fixing up. The player ran well for a few weeks before it broke down again.
This routine has happened five times already. The latest being in the first week of July 2009, when an engineer came to our place after the DVD player broke down for the fifth time and once again tinkered with the machine, promising in the end that he had fixed it. He even claimed to have changed some parts inside. This time, the machine ran for exactly four days before it konked off for the sixth time.
After the machine was fixed for the sixth time, We received a call from Samsung after a few days asking if the machine was working fine. When I said no, the caller promised to convey my complaint to 'concerned authorities'. Nothing has come out of it yet.
This is the first time I have bought a DVD player from Samsung and I am sure it is also the last. From a reputed company like Samsung, this was the last thing expected. Or is Samsung normally habituated to pulling such fraud by selling defective pieces to DVD consumers?
If these people has any concern for the consumer who fetch them their bread and butter, they would have had the decency to exchange the DVD set. A DVD player that malfunctions six times within the first year is, by ever yardstick, defective.
Is there a platform where I can take this up? Consumer Court, I am told, is too cumbersome a process and frankly nothing comes out of it.
Would be happy if you cvould guide.
Vinayak Chakravorty

I have given my two samsung 15" lcd monitors under warranty to samsung service center, Kottayam. In the begining they were telling it cannot be repairable and will be replaced within one month.After one month I asked about the product they were telling waiting for approval.Last week when I called them they were telling that the parts are avialale now can be repairable. I have given that monitor there on May 4 2009.Till now I havent received the product back.Kindly do the needful


Work order no:L515HAAKBIXTP

SNO1:HA15HHBLB0C863A
SNO1:HA15HHBLB03421X

My mobile no is [protected]

This is to bring to your notice, a very bad experience in terms of the product as well as the customer service at Samsung.

I bought a Samsung made Air conditioner Model No. AW18ZKC from Sadana Electric Store, Latouche Road, Lucknow on April 17, 2009 vide Book/Serial No. / Invoice No. 4/181. The A.C. did not give out proper cooling. I informed my local service center on they told me that the Engineer will come 0n 23rd June, but there was no response from that side.At last i got ur costumer care no.i.e.30308282 and i called them and they gave my compliant no [protected] but again nothing done..then after three days i again called them and ur executive commited me that it will be done today only but again no one came to see the ac . On 27th June I again call at the same customer care no. but same thing happens no one turned out. Now I would like to request u to remove the problem occured in my ac otherwise i will be enforced to take legal action against everybody.
Expecting a positive reply from your end at the earliest.

Rajesh Srivastava
194, Rajendra Nagar, 3rd Street, Lucknow-4.
[protected]@indiatimes.com

Dear Sir/Madam,

I am a customer of Samsung Karzma Washing Machine.I was already used the machine since last 7 years.But since last 1 year i was not able to use may machine due to breaking of knobs.I am already inform the customercare office of Samsung in Angul area.But they are reply me that company has stop production of Karizma washing machine.so we are not provide the service of that product.

Now i have a lot prolem arise due to the washing machine.Please suggest me what can i do.I am already write E-mail to the company.But the company have no reply to me.I also intimate to the customercare service.They are also gave me a reference no.But still no action regarding my problem.The reference no is[protected].

Please consider my problem.

Thanking You,
SUSHANT SAHOO
MIG-2/10
TAMRIT COLONY
ANGUL-759122
ORISSA
MOB-[protected]

On 21.05.09 i sent a defective hard disk to the company for replacement against the new one, the hard disk is in warranty period, after 1 month they send me a new hard disk but the new one was also defective and not working. Now, again the second time i send the new hard disk to the Samsung Service Centre - Jamnagar (Gujarat) but till date i have not yet received my product after so many harassments, now please suggest me what can i do. After 1.5 months they cannot provide me a new(good condition) hard disk even the said in warranty period.


Thanking You,

Ansari Quasher Husein
[protected]

Hello,

I had logged a complaint for washing machine three days ago, each day i call them and they tell me "today the service person will come", but they never turn up. very poor quality of service from samsung in trivandrum.

I have purchased 3 nos.of 1.5 tonnes split A/C from hindustan electronics bhubaneswar, orissa, in the month f march 2009, out of which one A/C flaps arent working.the A/C has been installed by the dealer on payment.It has been informed by your service incharge, Mr.Vinod, phne no.:[protected](M) to change the flap, since it is a manufacturing defect and under warrenty period.but, no action has been taken by him so far, inspite of my complaint no.[protected].I have been continuously contacting your telephone no.:303082, i.e.customer care centre.but no output has been seen so far.In case my defects arent rectified and the flaps are not changed i shall be constrained to take the matter to consumer court.
Although i hav informed your service centre, bearing telephone no.[protected], for servicing of my 3 A/Cs, since it has to be made within 4 months of purchase as per the warrenty, but no body is responding for servicing, even after a lapse of`1 month of intimation.this may kindly be treated as urgent.
Rajat Patnaik
Phne no.:[protected]/[protected]

I have purchased Samsung mobile 3310 IMEI No: [protected] dated 10/06/09 and Cost of the set is Rs.5500/- from Mobile zone S.C.O.289, Sector-35D, Chandigarh-160035. They told me that they are going to replace my set with in a month if any kind of problem will occur in my hand set. And I got so many problems in the set after purchase with in a month. The problems are: 1.Signal Problem, 2.Bad Battery backup, 3.Mobile switch off’s suddenly but now Samsung is refusing to replace it or even they are not ready to repair it. Now I want solution of my problem please help me out.
Thank you
Anupam Nidhi

Cheques are submitted for deducting monthly instalment on 10th of every month.On May 2009 no deduction was made eveen after requested made to the reprentative of the Company. On June 2009 instalments of both the month i.e May, June hav been deducted. But the company made one SMS that the instalment of May 2009 is not due.

Hence it is requested to send my cheque of May 2009 by your reprentative which enable me to pay the istalment of the said month in cash. Or reconcile instalment and confirm on the above email at the earliest.