Samsung India Complaints & Reviews

Hi,

I am from Chennai and I bought one Samsung 2 ton rating split airconditioner, just 15 months ago-on Jan2008.It worked well for 4 months from the date of installation, then did not cool.When complained to compnay Toll free call center, they arranged for repairing after 3 days. The service people-they are not from Samsung, but they are outsourced by Samsung to carry out the repairs and services-said that they have to check the cooling coil and dismantled the airconditoned cooling unit and came back after 7 days, saying that the problem solved and re-installed the unit.

Then again in 6 months from re-installation date the cooling effect not good, so we again went through same routine, calling Samsung call center, they in turn sent their service agent and same service agent came again to inspect the unit. This time also the cooling coil is the problem, so they said they will replace the coolong coil.Since the airconditioner carries a 12 month warranty, they did it free of cost. We have to shout at them for this repeated problem, etc, etc.They promised that the problem is solved permanently. But alas, the unit now is not working again, same cooling problem, but now NO WARRANTY and we are afraid how much we have to spend for the repair now.That is their story.

Will somebody help me with some solution for this and can we sue Samsung in Consumer Rights commission?

i have receiced the msg from bsnl and installed those but after browse it comes error : network unavailable

I have two amsung window a/cs.One is in warranty.I called for service in April, 09 and I was told servce charges shall have to be paid.No body turned-up for warranty service.I got the service done privately and paid for it.
I lodged a complaint in June, 09 which was not attended and on enquiry, I was told it had been cancelledby the BP.I asked samsung, Who is this BP who can cancel my complaint without providing any service, was not answered by samung official. A complaint was made again this week after waiting for almost 10 days of lodging my complaint..One person came did not service the AC and misled by saying we provide service at the end of the season.He asked my wife to call in SEP.09

I was shocked to fin this response as m AC will not be in warranty in Sep, 09.Therefore, I complained again to samsung about this deficiency in service and misleading answer of their technician.Their office promised to send but every day we wait and waste our time but nobody turns up.

Beware

I made a complaint on the 22nd of June on the toll free number from Chennai..BP No. [protected].An engineer visited and said gas needed to be refilled and it will be done by Saturday ie 27th June.I have made repeated calls to the Samsung Call centre and also the service agent and I have not received service as yet. It is 2 weeks... And as for the call centre, when I want the complaint escalated and ask to speak to the supervisor I am told either the supervisor is not available or the supervisor will call me back. Nobody calls. It is frustrating to talk to the call centre. Why is it one is not able to get responsible replies from them?

I baught a SAMSUNG window A.C in the month of April, 2007 fromm NATIONAL ELECTRONICS, SAKCHI, JAMSHEDPUR, JHARKHAND.
On 22/06/09 i logged a complain in the call certre[protected] of SAMSUNG regarding the uneffective cooling of my A.C.The compressor gets off just after running for 10 minutes.On 23rd two engineers arrived at my home and they found that the compressor is defective.Though they were hasitating to declare that the compressor needs to be replaced, finally they told me contact the owner of the service centre at [protected].
Despite calling several times, at this number the person has not yet taken any initiative for replacing the compressor.Every time he says that the spare compressor is not available.
I repored this matter to the call centre 5 times afterwards.everytime they say that someone will contact me on the next day, but no one has contacted me yet.
This is the level of service and response by SAMSUNG.Even for the equipment within warranty period they make the customer to suffer a lot.Pls. take necessary action against them.

I unfortunately have purchased a Samsung split AC 1.5T 18FNB, which is not working properly. I lodged my first complaint in the month of May 2009. 'Complaint No.[protected]'. After repeated reminders on customercare helpline, engineer visited and reported that the compressor was not working. Compressor was replaced in the month of June but the AC did not show any satisfactory cooling. We lodged fresh complaints in the month of june, and most recently on 26th june, 09, but to no avail. I and my husband have been calling customercare helpline about four to five times almost daily. Every time we call, we are told, that there will be a call back and engineer will visit. We have neither received any calls nor any visit from Samsung so far.
I have not been able to use the AC for the whole summer season, and I am highly disappointed in the after sales service of this company. My experience with samsung has been the worst I have ever had. I will think a thousand times before ever buying any Samsung product again.

Sir,
I lost my Samsung Raga Tata mobile, so I want to block it. Please block my mobile. My mobile imie no is A1000000AEC686

My complaint number [protected] dated 29th june, 2009.An engineer turns up on Monday assuring rectification.Then on wednesday, informs that the fridge wil b taken 2 d workshop on thursday under workshop complaint no.VCS07/15.
Nobody has turned up til 8pm on thursday and no one at ur workshop could confirm when the fridge wil b taken there and needful repairs wil b completed.
It is very disgusting and not expected from a reputed brand Samsung..It seems there is no after sales service and customers are not attended swiftly.
Please instruct ur concerned officials to take care of the complaint immediately without fail.

samsung has released this great looking phone but with very impotent software.

1. we cant play any mp4 video files converted using any of the softwares
2. cant step forward music, no one click buttton to play music. has to go with hell lot of steps.
3. camera not upto mark (not 1.3 Megs standard atleast)
4. cant minimise music player. i[censored] play music, do nothing.
5. cant open even moderately large images taken from digital camera.
6. unable to play any video til now.

samsung must release a patch for the software for this phone as similar feature packed LG 6600 costs just 4600 Rs. and comes with 512 MB card too. this phone has no card in-box.
why so much premium for this less. ???

I bought a refrigerator from Samsung authorised dealer JANUS ELECTRONICE, Ghaziabad on 07/05/2006.
After date of purchase fridge did not work properly or any problem are stands after service. After that if I complaint on customer care the executive tell that company's Engineer comes in 2-3 days after and comes after many time I call in customer care.

The Engineer rectifies the problems temporarily. For rectifying he charge some amount for service & he did not give any bills against the payment.

These are some complaint no.s
[protected]
[protected]

Company service is not satisfactory.

My Name is Satish Dubey had visited the Samsung Service centre on 15-June-2009 at Ghatkopar West off LBS marg for issue with my mobile (model J700) as it has no net work & their was Bluetooth problem too. I had been to same service in the month of May for same reason at that time they have taken 7 days and given the handset back to me stating that everything is ok. By going home I checked that time Bluetooth problem has been solved but their was no network though I have inserted proper sim card, the very next i had gone to my native place because of which I was unable to report the same to service centre. On 15th June, 2009 I personally visited the Samsung service centre inform the same that my handset is still not having any network; I am unable to make & receive calls. The service centre person had promised that I will get my handset in proper condition within 7 days and he had given me the Job sheet with Work Order No.[protected], again I had called on 20-june-2009 at 1.00 pm to know the status as it was 7th day he promised to return the handset, their was no proper reply from the phone officer she was lady she asked me to wait she will reply within one hour i said ok and their was no reply from service centre. Again i called at 3.00 pm still she was not sure and she was asking me to hold the line for 2 minutes i was on line for 6 minutes but after that she had disconnected the call. As my college is near to this service centre at 3.45pm I personally visited their and shouted at them still their was no reply for the status of my handset. I begged that please inform me the status at least so that I can go instead of wasting time their. After 30 minutes their senior person had spoken with me saying that your handset is not yet received from company and he assured me that I will get my handset on 23-jun-2009 i.e., Tuesday, On 23rd I received a call stating that my handset will take some more time then same day I visited the service centre that time the same person is informing me that my handset will take 10-15 days more and when I argued about 7 days tat then he was ready to give another handset for usage and he had given me a cell phone with model No. Samsung B100 with charger and battery. But the Issue with that handset (B100) is that when we put the handset on charging that time it will display that charging is going on actually it is not charging and i was unable to use the handset and again I visited on 28-jun-2009 for B100 which he had given me for usage I shouted at him politely at that time he said that your battery is completely discharged because of which you are facing this problem and he had given me the another battery and I accepted the same. Again I am facing the same problem that B100 model is not getting charged, my handset was not in use but still I have to pay rental for service provider & This Samsung people are also not going to extend the warranty period also then who is gong to compensate all this. Again & again I don’t have money & time to travel all the way to service centre.

Name : satish Dubey
Contact Number: [protected], [protected], [protected]
Model: Samsung J700
I need a strict action against this people & I need my warranty to be extended & I need compensation for my rentals & the trouble which I am facing because of this bloody organization..

any sim insert in the mobile but network is no catch up.
but I can open sim's system just like hutch plus.
Limited service is show on the main display. the tower can show but don't call receive and don't send.
what is problem plz help me.

I am one of Samsung CTV 43 projection customers purchased on March 17, 2004 for Rs.98, 879/-Since we bought the TV at least once in a year the system gives problem and Samsung service person report’s its switch board failure and replaced the same.This similar problem kept occurring almost every year and enquired they said “Don’t worry sir it’s under warranty and we will take care during post warranty.After a brief stay in abroad on return switched ON the TV it didn’t function and Samsung customer service engineer analyzed the problem and informed two faults a) Switch board failure b) RAY Gun defect both has to be replaced and it will cost Rs.14, 000/- with one month warranty. Their response was that it is a failure model and even that the Samsung had stopped manufacturing the components and have to procure based on availability and warranty for the same will be 1 month. The best option Samsung service people suggested us repair it and sell at price it fetch. When checked for exchange offer with the dealers and Samsung showroom they say it’s difficult to sell and it will fetch less than Rs.10, 000 in working condition and under present state you will get only Rs.2000/-.I have already spoken to Samsung customer care call centre #:[protected]ref no:[protected] they were just prepared for basic queries and follow-up happened on the same day one of your junior service technician called with just fixed reply nothing can be done on the components warranty its just for 1 month. I would like to address this issue to Samsung high level management about image of the Samsung brand India. Based on the brand value we just bought the Projection for Rs.1 Lakh without comparison and feedback from the market. The company supposes to consider us as loyal customer who was instrument and reference for their new product in the market. The employees of Samsung themselves says its failure model and no point in repairing the same. I am still ready to spend Rs.14, 000/- and my only concern is the warranty for the system is only for one month. I wonder Samsung like companies produce components with life span for a month if not the service warranty should be much more reasonable period. I would kindly request to look into the concern and provide satisfactory solution.

i bought a Samsung flat color tv set on november 2008.till today four parts of tv set is already changed.But the color dispatch problem is still continue.even i wrote a complain to the Samsung india pvt. ltd. through mail and an application through the service center, still i am not find any sartisfactory service.when i called to the service center the just tell me that call me after one day or two day we will give u the information. the product of the company is totaly 3rd class. so stay away from purchasing the product of the company.
Akshya Kumar Jena.
Qno.:-A/89, Sector-2
Rourkela-769006
Orissa.
Ph No.:-[protected]

Samsung mobile phone sgh-x820 went out of order 3rd times within 20 months
Now repair cost estimated to be Rs 7000/ + service charges almost 50% of the set cost is repairs.
One word anwers "LIQUID COLLECTION "
NOT ACCEPTABLE FINDINGS ...
TAXING THE CUSTOMERS ..THEY CAN'T PROVE THIS POINT BUT USED BY ALL.

My opion Samsung products are sub stnadard quality products and BE AWARE WHEN YOU BUY THIS COMPNAY PRODUCTS "

[protected]@gmail.com

To,

The Samsung Printers Limited,


Sub- Replacement of the Samsung Printer.
Ref- Complaint No [protected]
Model No WT21MFF


I am an advocate practicing at Bangalore. I have purchased a Samsung Printer SCX 4521 F. The said printer became out of order and if a print command is given entire printed page becomes dark black.

Immediately in the month of May 20th itself I have lodged a complaint with your customer care executive, however there was no progress at all.

Thereafter I have contacted your customer care service centre several times. On[protected] I have lodged the serious complaint. My telephone bill clearly reflects the details of the contact with your customer care.

I have been reminding you from my telephone calls however always I receive bluffing saying that it will be done immediately. In the third week of May a service engineer visited and he checked the printer however it did not work, thereafter he had come on next day however though he has changes its mother board it did not work. He left saying that one more part has to be changed. Thereafter there was no news from you.

Thereafter I have been reminding you almost everyday requesting you to repair or replace the printer however there is no positive response from you.

I am a practicing advocate every day I need to take printouts urgently and to submit to the Hon'ble Court. My works are emergency in nature and I am depending only on one Printer. The negligence and deficiency of service has caused me to suffer irreparable loss and injury. I am really annoyed by your conduct and I had to waste lot of time and energy persuing about the complaint. This treatment was not expected from Samsung Company. I have suffered huge loss.

I request you to replace the Printer immediately or else I have to initiate suitable action against you before the consumer court.



M VINOD KUMAR
ADVOCATE

i have samsung sch-F679 CDMA mobile. last two days onwards my mobile only on position i am able to switch off the mobile and restarting mobile conyinious. i am able to organise any options mobile. the display message is ' RESTARTING' only 24*7.

Dear Sir,
I am Manwar Ali Khan from Cuttack, Orissa and presently I am here at United Arab Emirate, I purchased one split A/C Model No. AS18FAXDTL, S No. 5CBPA014304, with Stabilizer: - OPTO, W.MS4K4 on 13 Nov 2007 from LP ELECTRONICS(O)PVT.LTD, BUXI BAZAR, CUTTACK, ORISSA.When I purchase they assured me to provide regular service facilities as per company rules since installation no body visited for servicing purpose, during installation one group went and damage my roof which cause of flood in my room during rainy days and created difficulties for me they charged Rs 1200/+ fuel charge during installation, again I request to LP ELECTRONICS(O)PVT.LTD to change the location they sent group after few month who took charge Rs 2000/ for shifting the position from roof, after that I found AC not working properly and tripping regularly and some kind of burning smell generating during running of A/C. Personally I went 02 time and given them written complain after so many remainder by phone no body came, after few week when Came back to UAE A/C was stopped working when my family called them they told may be stabilizer problem on phone no body checked on field then I made complain on trade India then OPTO people came and checked and found no problem with stabilizer problem with A/C.
Can you kindly help with favor to solved my this problem, I am thinking I expensed my money not in good way by purchasing this product which became tension for me and unrest for my family

Thank with regards.
Sincerely,

Manwar Ali Khan
Sr ESH Specialist
Asab Gas Development Phase II
Eastern Bechtel Co. Ltd
Abu Dhabi, United Arab Emirates
 Work: +[protected] Ext-195,
Mobile: [protected]
 Office: [protected]@bechtel.com
 Private: [protected]@yahoo.co.uk

1. Purchased one Samsung 1 ton AC model 122KA-Sl No A312PZA5404802 on 12-06-09, and subsequently delivered by Ms Rohit Refrigeration Co Kolkata vide CM no 1347 dt 15-06-09.
2. After waiting for 4 days, made a call to your service centre on 20-06-09 at 11.20 am to get the machine started-refer No [protected] requesting to depute Tech on 21-06-09
3. A call was received from your franchisee the same day evening who agreed to depute a person by 3 pm on 21-06-09
4. Waited the whole of evening of 21-06-09, but nobody turned up, nor was I informed of failing to turn up.
5. Again after waiting till 24-06-09, when nobody bothered to enquire about my call regd of 20-06-09, I again regd a call on 25-06-09 for starting of the machine, . Confirmation recd vide SMS the same day at 9.57 Am. But the Result was same-nobody bothered to call back nor respond though this was the 2nd Call Regd in a span of 5 days.
6. Being helpless, tried to contact any Sr Service Personal of Samsung, to bring to their notice, but no body was being allowed to give names or Tel nos, or Mail IDs .
7. Thru some source on[protected]thru helpline I could get the following Mobile no [protected], but was of no use, as the person who took the call refused to listen to my grievance nor willing to provide me any information of Samsung service Personal, leave alone taking care of my complaint..
8. On 27-06-09 I could get another cell no [protected] who referred himself as one Mr Randhir, and after explaining to him about the pains, and agony I had been facing, was surprised of his way of talking, leaving aside solving my problem. Again when I insisted to let me know about Sr service Personal, he refused to provide.

I will wait for another two days (till[protected] for Sr Samsung personal to respond to following -:
• Why my calls of 20-06-09, 24-06-09, were not given cognizance-?
• Why your personal fear to provide names of sr Samsung executives?
• Who will compensate my losses?
• Why should I not return the Samsung Ac.?
• Why should I not go to consumer court for the harassment metted by your people from 21-06-09 till date?

T.V. complaint was registered with Samsung Help Line on 17th May 09 vide no.[protected] The T.V. was inspected & it was intimated that GUN needs replacement due to leakage of Coolant. approx. cost intimated at around 20, 000. I immediately authorized for repairs as IPL Matches were in progress. No action / response from M/s Samsung for quite some time. I contacted Mr. Naveen a Team Leader a number of times who intimated that spare part is not readily available. On subsequent enquires Mr. Naveen avoided my telephone calls. Matter again reported to the Help line 2-3 times when one Ms. Jayashree from Chennai intervened & held conference with Mr. Naveen 2 times who promised immediate action but no action at all. Then I approached Mr. Prashanth the Manager with the hope that he being a Sr. Officer will help in the matter. After usual initial assurance to look & revert no action taken by him also. He also started avoiding my phone calls. In the mean time T20 World cup started & I had no option but to buy a new LCD Sony TV. After a number of calls which were not replied & SMS messages I could contact Mr. Naveen who intimated that all the 3 Guns with one PCB Card need replacement Costing over 40, 000 Rupees. It may be mentioned here that one Gun was replaced last year only & this TV suffered repeated major breakdowns & was sent to Samsung workshop 2-3 times . So I proposed Mr. Naveen & Prashanth that because of the repeated problems & the quality of M/s Samsung TV being at stake let Samsung take back the TV & give me a reasonable depriciation amount by cheque as I have already purchased the new TV . This TV being out of production & the parts required are not readily available. Moreover the huge repair cost of over 40, 000.00 & the earlier amount spent make this repair beyond economical repairs. Therefore the TV needs to be declared the case of total loss. So that I can claim some amount from the Insurance Company with whom it is insured for the break down. No action On any of the options incl. repairs has been taken by them so far. & instead of giving a solution, all concerned are not even responding to my phone calls. Even I tried to contact ms Jayasree again at Chennai but of no avail. Hope Samsung appreciate my problem, time lost in repair & consequent loss of IPL Matches entertainment & hope they will come to my rescue & help me for the sake of their reputation.