[Resolved] Samsung / Ce1031lfb / Xtl (Microwave Oven) — Poor Product Quality | |||
Complaint for poor quality of New Microwave Oven. I have bought a Samsung Microwave Oven, model no. CE1031LFB/XTL on 03/04/2009 from M/S. Samsung India Electronics Pvt. Ltd.; Address: Mumbai W/H, FCI, C/O. Kusum Enterprises, Shed No. Rajendra Nagar, Datta Pada Road, Borivali (E). Mumbai-400066.India. Since last 15 days i was facing problem while switching ON the microwave. It used to give a long beap and -SE- used to diaplay on the panel. When an enggineer visited us on[protected]; after diagnosis he replaced the front panel, saying that due to moisture the panel is non operational. After repalcing the panel it worked for sometime and before he was to leave it again started giving the same problem, Then he said that even the motherboard is to be repalced. After discussion, finally he placed the original panel & board back and it worked. He said that now whenever the same problem arises the panel & motherboard needs to be replaced. My question is why such a approach to resolve issues. There was no concrete diagnosis. Is replacing all the parts is the best method by an enggineer to resolve issues. Are there no proper logical methods to approach such problems. An easy way, to replace spares is adopted but it should be remembered that if a working part is replaced in this method, a cost is involved to the user. I request to kindly make a note of it. Also, most important when the enggineer opened up the microwave to my suprise the steel plate inside the cover was badly rusted. Just over a years time does a Samsung product starts rusting ? When i bought this product i was told that its a latest model and will easily last for a decade. I request to kindly replace the plate immediately. Hoping for a sincere support from Samsung team as i have all the products from TV (3 nos.), Fridge, Washing Machine, AC, of Samsung. I used to believe the brand Samsung. Hope you will not dissapoint your esteem customer. Waiting for your prompt response. Please help !!!! Thanks Sanjay Datta Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 14 Comments | |||
Comments
I am having the same problem, I bought the microwave oven in sept 09, in a years time I have the same problem as mentioned above - SE - appears on the panel with a beap. My last microwave a molineaux last 20 years and here I have the latest in samsung which has hardly lasted a year
Please help
Capt A S de Souza
Please help
Capt A S de Souza
I am facing same prob like u since June -2010. Neither dealer nor the manufacturer, i.e. Samsung taking any care. they are seems to be worthless & sub standard. My contact no is [protected]/ [protected]. Company like this are cheaters. I am an electrical engineer & i am able to recognize many design fault in this model.
absolutely true
sub standard company & after sales service and dealers.
Samsung make OVEN — Spare of control panel
Control panel went out of order. Service man attended and said control panel needs to be changed. Thereafter, service man telephoned that control panel is out of market.I do not belive it. Samsung is a world famous company, spare part of oven bought 3 years back just can not be out of market or Kolkata.Oven model: C106FL
S/N : 068470AP500301P
I request you to arrange the panel, fix it on my oven to set it right. I shall bear the cost of panel.
I am having the same problem, I bought the microwave oven in November 2008, in a years time I have the same problem as mentioned above - SE - appears on the panel with a beap. Replaced the front panel, saying that due to moisture the panel Then the motherboard is also repalced.
Dr.Girija
Dr.Girija
i have also same problem...still not doing any compaint but first make may self knowledgable against the engineer. seeing what should be done in this type of problems...lets hope best
I bought samsung microwave oven CE1031LFB on 4.1.2009 att chennai and it was working well till today. This evening suddenly it showed the sign SE with long beep sound. I wish the Samsung company should answer the complaint and come forward to find an easy solution.
RVenkatesan, Velachery, chennai 42
RVenkatesan, Velachery, chennai 42
I have the same problem, same model. earlier I used a Sanyo microwave which was working for more than 17 years faultless, then my daughter gifted this model to me & within the period of 3 years the same thing as others have experienced. now the serviceman has taken the touch pad [control panel] to repair it will cost me Rs.1600.00 new panel he said cost 3000.00 I can buy a new one with little extra cost.
this is how these modern gadget work.
this is how these modern gadget work.
since yesterday similar problem is faced by me . to avoid such trouble why coy is not suggesting some precaution to be taken by us if so ?
I am also having same problem. The Samsung service mechanic told that panel board is to be replaced, where as the said panel board is not available with company. This is really absurd. The company is cheating consumers indirectly.
Model No:CE1031LFB/XLT
Customer support is very bad.
My mail id is
[protected]@gmail.com
Model No:CE1031LFB/XLT
Customer support is very bad.
My mail id is
[protected]@gmail.com
This model is definitely a poor product. I too purchased
this in 2009 and till date I had to replace the magnetron and PCB of control panel. Now again it started giving problems. Microwave option is not all working along with timer options. I am afraid to call customercare because the service engineer is definitely going to say that PCB needs replacement which is a costly affair. Last time I paid Rs.2564/- for PCB change. My opinion is that the sensor pad is gone now and I don't know how much it is going to cost.
Girish Kumar. K
my email id: [protected]@gmail.com
this in 2009 and till date I had to replace the magnetron and PCB of control panel. Now again it started giving problems. Microwave option is not all working along with timer options. I am afraid to call customercare because the service engineer is definitely going to say that PCB needs replacement which is a costly affair. Last time I paid Rs.2564/- for PCB change. My opinion is that the sensor pad is gone now and I don't know how much it is going to cost.
Girish Kumar. K
my email id: [protected]@gmail.com
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