Samsung India Complaints & Reviews

desr sir,
i am vodaphon as well as bsnl subscriber.But my samsung E1125W phone is lock.
i can't use my mobile phone.please tell me what i do.


reagards
chetan d. meshram
student

Monitor is completely dead,only showing black screen,monitor light is also not glowing when i pressed power button.CPU is working

I purchased a double door samsung refrigerator RT 32 in Oct 2009. 3 weeks backs it stopped working completely. I called samsung customier care and a service engr visited my site after 3 days. He told me that the power control board needed to be replaced. i asked him why it was affected since samsung claimed that this model did not need a voltage stabilizer as it had a built-in one. He told me that the built-in stabilizer only protects the compressor and nothing else. Later I called up after 2 days and Samsung promised to replace the part and fix the issue. Nothing happened. dayes passed by and I was getting same response everytime I called Samsung customer care "we will send an engr today to your location" but nobody called or came. it is now almost 3 weeks since the problem occured and it has still not been fixed. I have experience poor customer care but my experience with Samsung is by far the worst. Inspite of being under warranty they have not fixed it and at this point I am not even sure when it wold get fixed. With kids at home it is a nightmare without the refreigerator and I have made up my mind to never purchase a Samsung product again.

i am perchase a 3d led tv model ua40c7000wr
in 23 june 2010
i am calling samsung for demostration 10-15 times
but samsung executive not come in my house..
after 1 month i am sending a mail for using extended pvr function
next day samsung executive call me and he say this function is misprint in our website and function not available in india.
but i am see this feature samsung india website after buying a tv.

Dear Sir,
i want to complaint against the service center of samsung mobile in SRIKAKULAM. a samsung C6112 mobile has been puschased on 04 FEB2010 . is handset from Amit. but in the starting of march 2010 this mobile got some software problem so i forward this mobile to samsung mobile service centre named "SAMSUNG MOBILE SERVICE CENTRE OPP TVS SHOW ROOM, ANDHRAPRADESH date 3rd july 2010. now one month are about to complete but they did not give any response to me about the service of my handset. .
sir plz take action to solve my problem.
thanking u.

YADLA NETHAJI
ASST CASH
STATE BANK OF INDIA
PALAKONDA
SRIKAKULAM DIST
ANDHRA PRADESH 532005
[protected]

Dear Sir/Madam,

I have purchase samsung GS-5603 3G star mobile from Deradhun in november 2009. Iam staying in Mumbai, but for Company projects work iam in Khamgaon right now. my mobile is out of warrenty right now it having problem in Charging connector. i have shown to your authorised Service center at khamgaon
Address - "OM ELECTRONIC"
Indira Shopping Complex
Waman nagar road, shop No- 14
Khamgaon. ph[protected]

Now i want to replace my mobile charging connector on chargable basis, whatever the charges iam ready to pay but people over ther not responding properly, giving reasons of connector is not available with them.
you have your service centers all over india & they have give proper service.
I will wait untill they arrange connector but they are not intrested in giving service.

This not acceptable, iam on project work i have to recieve important alls from my company.
Please look into this matter seriously, expecting your best services as earlier

regards.

RASHMIR BHIMANWAR

Godrej & Boyce Mfg.Co.Ltd
Mumbai

Dear Sir,

I would like this complain go to the direct ceo. Hope that request is taken. It used to give me immense pleasure that since years we have been using all the products of samsung only. and even we used to suggest the same to our friends and relatives. We had bought LCD tv from one of the franchisee RA Electronics Landmark building in the name of Priyalaxmi iyer, in the month of December 2008.Within two years have found that half the screen of my lcd tv shows as black (which means no film seen) and half picture viewing is possible. We made complain to the the franchisee from where we bought and after one week again and again calling we got a complain number. Further to which the samsung services station person has taken our tv for checking. Today to the shocking news that there is some LCD screen instrument is to be replaced which would be costing equivalent to one more tv.

This is to tell u sir that i am really disappointed and shakened by listening to this. How come a product gets damaged so early stage. We are also having one more tv from the company Onida since 17 years and it has never happened that we have given it for reparing. What kind of product it is given to us that it got spoilt so fast. As per the consultation we came to know from somewhere that the product quality is not good. Also to bring to your notice that now we fear that do we really or in a position to tell someone to buy the product from teh same company.
We hope to receive a positive feedback for solving our problem and let us know why and how this happened and to change the piece or get us the same repaired. Hope you understand. Your co-operation is highly appreciated to keep us the same old happy and loyal customers for samsung.

Rgds
Priya Iyer

I have purchased Samsung Frost free refrigerator Model No.RT26 BDPS from samsung authorised dealer, ELECTRONICS CENTRE PVT LTD, BENACHITY, DURGAPUR,DIST.-BURDWAN (W.B.) ON 22/05/2010.
I regret to inform you that very strong bad odour / smell emitting from the first day o[censored]se. I lodged complain to your service centre through helpline( my complain No.[protected]) and your technician visited 3 times. Now they asked me to bring the refrigerator to your service centre which is about 8 km away from our residence.I am surprised that your technician is doing nothing rather than visiting. I am not satisfied with your product as well as service. so, I request you to solve the fault or replace the product immediately( within 5 days), otherwise I will compelled to go to consumer forum.
RAJESH KUMAR,
BRANCH MANAGER, SBI, B- ZONE BRANCH
SBI STAFF QUARTER, QR NO.C-4/104, MICHAEL FARADAY ROAD, CITY CENTRE, DURGAPUR-713209, M- [protected] / [protected]

DEAR SIR,
SUB:automatic restart problem

i bougt a mobile named samsung max 1(cdma) model num:f 679.I bougt it 2 years ago and
facing the same problem from the 2nd month aftr buying ,that is automatic restart.we gav it
to the service centres for 4 times and this is the 5th time aproaching a service centre.
3 TIMES SERVICING IS DONE BEFORE WARANTY PERIOD.(ON THE SAME PROBLEM)
1st time i gave to big c for servicing wher we have bought.
2nd and 3rd tim we gave mobile in ameerpet service centre.these 3 times are before waranty
period only.
last 4 months back again i got the same problem and aproched to raghu kumar.(manager-hyd)
again instaled the software even after waranty.
4th time in kukatpaly branch.
but acording entries its only 2 times?
now again we are facing the same problem for the 5th time in 2 years.now they are saying
to change the mother board and it costs around 3000.
IF THEY CHANGED THIS MOTHER BOARD OR INSTALED SOFTWARE CORECTIY WITH IN WARANTY PERIOD
THE PROBLEM WOUD"NT HAV OCCURED AGAIN.
EVEN THE SERVICE IS NOT WELL.
more than 3 months phone is in the service centre only.
we are loosing a lot of time roaming around service centres.
please think of my problem and help me to justify this problem and show ur loyality.

thanking you.
our contact number is [protected]

Complaint no [protected] newly purchased computer monitor & switches are not functioning. Regarding the above subject eveven after several reminder no body is giving solution to over come the problem & your dealer M/s Vanpac system is advising me to contact customercare only ,so advise your customer care executives work in pro active manner to solve the customer complaints or advise your dealer to exchange the monitor
This is the first poor response in my life and got annoyed of samsung service and quality
Expecting early sollution and take permanent corrective action to maintain customer expectation
delay beyond 31/07/2010 will leads to move the issue to consumer forum.

sir/madam i j.s dodia all ready complant you that my refrigerator deep freezer is not working so i need aurgent servise . my adderase is change from vyara kaps anumala surat to cisf ongc nagar, mahasana, room no B/5 ,palavasana, gujrat.

so it my request that please take some step for it

A 19" LCD TV, Samsang make was purchased from Vijay Sales, Baner Rd. Pune on 1st July 2010. Within 10 days it blanked out twice and came back into service after 2 days on both occasions. Finally a complaint was given to Vijay Sales on 15th July on tel.[protected]. Since then, despite follow up with Vijay Sales and Samsang the complain has not been attended and the TV is dead. Samsang says they have indented some part which take long time(upto 1st Aug.). My insistance to replace the set immediately by Vijay Sales has no effect.
Kinly help.

Vaidya.
([protected], [protected])

I had bought Samsung S5233 Mobile in October 2009. Since then i m facing issue with it. In the span of 11 month i have to format it 3 times as it gives issue with Message box - Saying Message Box initialising and again comes back to Menu option. Now I m facing a more difficult issue that is not getting rectified even after formatting. Now I m getting "Phonebook Initialising" and "Message Initialising' message and none of them is getting opened up.
I have Airtel Sim in my mobile, and when i place that sim in some other mobile (nokia) it works properly. Same is the case with Mobile i.e. when i place another sim in my cell then my cell also works fine. The issue is with my Samsung Handset and my Airtel Sim combination. But no one has answer for this.This number has been working fine since last 11 months in Samsung S5233 set, then why all of sudden it is giving issue. I don't want to change my number. Please help me resolve this issue....since the time i have bought this it has become a big headach for me. I will not recommend anyone to buy SAMSUNG S5233.

purchsed LCD 40" TV for almost 100 thousand on 15 march 2008.. In 2 yrs 4 mnths we had to call mechanic to change badly soldered capacitor which costs us 2000 in labour and 400 for capacitor. such an expensive product has only one year warranty and how is one to establish that the capacitor was poorly soldered in the first place?

I have A REFRIGERATOR OF SAMSUNG MODEL NO. SR 19A NFO,THE BOTTLE SHELF OF THE SAME FRIDGE IS BROKEN AND I APPROCHED TO SAMSUNG SERVICE CENTRE AT moradabad (UTTAR PRADESH) INDIA, there they have noted my complaint/requirement at sr no. 289 dated 23.10.2009, but till today when allmost one year has passed, service centre is unable to provide the same bottle shelf to me.i am not happy to see the service of the reputed company like samsung.
please help me.
thanx
SANJAY NARANG
35-A,SHAKTI NAGAR,
LINE PAR,CHIRIA TOLA
MORADABAD. UTTAR PRADESH,
INDIA , 244001
PHONE NO. [protected], [protected]
email- [protected]@gmail.com

i am extremely disappointed with the customer service of Samsung. I am an owner of a Samsung side by side refrigerator for over 6 years now. The model is SR-S20NTD with serial no 719943CW800095. Over the last year or so I have been having problems of cooling in the refrigerator especially in summer when the cooling indicator goes upto 25 degrees!! The last time I made a complaint a few months ago, an engineer had visited the place and did some repairs to set it right. However, he confirmed that he will come back with the display panel which apparently was repaired. He never turned up after that. Recently I had the same issue of non cooling and hence made a complaint on 23rd June 2010 (complaint no [protected]) and till today 27th July 2010 no one has called or visited my house to check and repair the same. I have followed up by calling at least three times since then with the same response that someone will visit within 24 hours...! many 24 hours have gone by and no one has even turned up for this. I also provided a written complaint in Samsung's website and all i got was a response on 5th July that they will look into the complaint but nothing has been resolved till date. I am sure you will admint that this is pathetic customer service and failure to keep up the promise made to me on the phone. incidentally I have recordings of my complaints and the promises made.

Regards - Varadarajan & Adithya Varadarajan

I purchased a hand set paying Rs.8600 a month ago. I was told by the sales person that the phone is exactly the same as Samsung Corby, but with Dual sims and a better camera.

I could not see sim contacts and had to manually copy to phone one by one (almost 1000 contacts).

In the phone book, if you have to locate a particular contact, you have to 1st go to search, manually enter the name where as in Corby, you have the scroll bar for easy search.

Music folder takes too long to open and again, many features are done away with!

Overall a bad experience and regret buying this phone.

[protected]

My Samsung phone, model F-270 was given at Tagore Garden center [Location code : 345] Hotspot Mobicare. The phone was given for replacement of screen as the screen had a display error on 1st July, 2010. Though they replaced the screen it wasnt working still, as of 7th July, 2010, which i refused to accept and gave the phone back to the same center for repair. It is 26th July, 2010, and there is no sign of the phone in the center, nor are the customer care centers of any help.

The situation has now reached a level of harassment where these customer care centers are not telling when i will get my phone back, and they hold my call endlessly, to avoid facing me, even after they have received my complaint number and heard to my problem. They budge to transfer the calls to higher authority, and take my warnings to complaint about them, very casually. I am frustrated beyond all levels now and want justice against there harassment schemes.

Mamta Sharma.

I HAD PURCHASED A SAMSUNG REFRIGERATOR MODEL NO.RT 77 KVSM FROM SAMSUNG EXCLUSIVE AT MCD BEDI MARKET, ROOP NAGAR.WE MADE THE FULL PAYMENT AND WERE ASSURED THAT WE WILL RECEIVE THE BILL ON DELIVERY OF THE GOOD BUT THE DEALER DIDNOT PROVIDED US WITH THE BILL. AND ALSO ON DELIVER WE GOT TO KNEW IT WAS NOT A FRESH PIECE BUT A SECONDS PIECE WITH MANY DENTS.
WE CALLED SAMSUNG CARE AND WERE ASSURED THAT THEY WILL RESOLVE THE PROBLEM IN 48 HOURS BUT FAILED TO DO SO AND ALSO THEIR EXECUTIVE CALLED US AND SPOKED IN A DISREGARDED MANNER.
WE WAITED FOR LONG FOR SAMSUNG TO HELP US WITH THE BILL AND ALSO RESOLVE OUR PROBLEM BUT NO RESPONSE.
THIS A REQUEST TO NOTE OUR COMPLAINT FOR NOT RECEIVING THE BILL AND GOOD IN ORDER AND GOOD CONDITION.

SACHIN MITTAL
[protected]@gmail.com

I HAD PURCHASES SAMSUNG MF PRINTER (MODEL SCX 4521F)

AFTER ALMOST 1 Year 5 Months there was a problerm in the printer for which i have called several times to Service centre on their number. 3030 8282

every time a representative talks to me says that my complaint has been registered with their seniors & they would call me back to solve my problem within 02 Hours...

Unfortunately those 02 Hours never came from my 1st call made to them on 10.07.10, then a 2nd reminder on 15.07.10, then the 3rd reminder on 17.07.10, then again the 4th reminder on 19.07.10 & lastly my 5th reminder on 21.07.10

When ever i call them & request them to solve the printer problem they ask wheather i will be paying for all expenses that will be incurred for repairing.

It may please be noted that I on my company's behlaf had agreed to pay necesary expenses upon receiving the price from their end. But till date they have not given me any price / estimated quote which is required to be paid to them for repairing my printer.

BP no. given to me is is [protected]