Samsung India Complaints & Reviews

Dear Sir,
Last three months back I have submitted my Laptop to Mr.Fanibhushan (Patna service center , Exibition Road executive). Many time I call him on his mobile no. but he never responding. When I personally visted your patna service center then, service executive told that please talk to Mr. Fanibhushan. But this person not giving any perfect time. Please do the needful.

Thanks & Regards,
Rangnath Upadhayay
Patna
[protected].
rangnath.[protected]@gmail.com

Sir ,

I recently bought a samsung mobile S3500 from MP and coz of some faults i had to get it to service centre but in thane they refused to take the cell saying the cell is purchased in MP so we cant entertain u ...take this phone to MP.I simply dont understand why they do this .The customer servise samsung has the worst services one can ever experience.Somehow i managed to get my cell enter into the above mentioned center(metro) in andheri east and its been 10 days im waiting for my cell back.They are intentionally keeping my cell with them and stretching the repair.they give excuses like the part is not available they have called from noida, it will take 10 days ...etc etc.Everytime i try to call them their phone seems busy and even if they pick after calling 100 times they keep u on hold...
If anybody is thinking of buying any product from this cheap and disgusting fraud company then think 100 times else drop your idea.You have to be ready for the consequences and these cheap customer service executives and the company.
-
Anu

I have a Samsung Refrigerator (SSR29EMB). I lodged a complaint in last week of June 2010 vide complaint No. [protected] about not working of the refrigerator properly and for replacing its water tray at the bottom. Though, the visiting fee of the Engineer has been paid on his visit on 2nd July 2010 but the refrigerator is still not working. My repeated calls to Service Centre have remained futile and the operator even does not transfer the call to some senior executive.

The Samsung provides very poor after sale services. No one should buy any product of this company.

V.K. GUPTA

RESPECTED SIR ,
I AM BALWINDER KUMAR S/O SH GURDEV RAM RESI,AT VILL PURKHOWAL P.O.RAMPUR
BILRON TEH GARHSHANKAR, DISTT HOSHIARPUR MOB NO [protected].
SIR MEINE SAMSUNG COMPANY KA IK 21'COLOUR TV LIYA, AFTER 2 DAY MEINE DEKHA
KI USKI PICTURE TUBE MEIN PROBLEM HAI,USKE BAAD MEIN DEALER KE PASS GIYA TOU
MEINE USE YEH PURI BAAT BTA DI,DEALER NE MUJHE KAHA KI MAIN APP KA YEH PIECE
CHANGE KAR DUNGA.PAR US DEALER NE 1- 1 DIN KARKE PURE 4 MONTH BITA DIYE,
MAIN USKI SHOP KE CHAKER PER CHAKER LGA RAHA HUN,
MEINE AJJ BHI USE PUCHA TOU US NE MUJHE KAHA KI APP CUSTOMER CARE CENTER MEIN BAAT KAREN
BEH APP KA SET OK KAR DENGE.
MEIN APP SE PUCH RAHA HUN KI AB MEIN KIYA KARU ..............
PLEASE GIVE ME WRIGHT ADVISE

respected sir/madam


i am giving a handset samsung-b3313 ,date 2/07/2010 to maa vaishnavi services
for servicing.
and my phone is in warranty period .
nature of problem in that phone h/s networking prob., handset problem sowing
always insert sim and some time mobile phone are hanged .so they are not giving
me response...they was giving me date of collecting[protected] but not give to me
my phone on the date ......they was till saying [aap kal aa jao ,sham ma aa iao,2 din me aa jaega]as like that ........and they are taking unnecessary money for these prob.
they are taking costumer's problem to sincereness.so please take any action about them.



thank you sir/madam
your Indian samsung user
PALLAWI
[protected]

IT IS TO INFORM YOU THAT I RAVI KASHYAP PURCHASED A SAMSUNG HOME THEATRE MODEL NO HT-Z320T/XTC , SL NO 9EYSIHCS800176P FROM SAMSUNG SHOPPEE (JAMSHEDPUR ELECTRONICS) SAKCHI PLAZA , STRAIGHT MILE ROAD , NEAR AAMBAGAN , SAKCHI , JAMSHEDPUR - 831001, ON 14/10/2009.IT WENT OUT OF ORDER AFTER 4 MONTHS. I GAVE THE SAMSUNG HOME THEATRE TO THE SERVICE CENTRE( SUPERIOR SERVICE , 54 , NEW RANIKUDAR, ROAD NO 5 , KADMA , JAMSHEDPUR-831005 PHONE NO[protected] FOR REPAIRING ON 30/3/2010. AFTER 2 MONTHS OF WAITING , THEY TOLD ME THAT IT CANNOT BE REPAIRED NOR REPLACED AS A PART OF THE MACHINE IS NOT AVAILABLE IN THE MARKET.THEY TOLD ME THAT I WILL GET A CHEQUE AFTER DEDUCTING 22% DEPRECIATION ON MY PURCHASE PRICE.IS IT FAIR THAT I GET A DEPRECIATION FOR A PRODUCT WHICH IS UNDER THE WARRANTY PERIOD ? AFTER 3 MONTHS AND 13 DAYS ,NEITHER I GOT MY SYSTEM REPLACED NOR I GOT THE CHEQUE. I AM REALLY TENSED AND DONT KNOW WHAT TO DO ? THE SERVICE CENTRE TREAT AS IF WE CUSTOMERS ARE BEGGARS.THEY DONT RESPOND AT ALL. CAN ANYBODY HELP ME ?

DEARS

I BOUGHT A SAMSUNG JET S8003 FEB 2010 IN SIVAKASI. IT IS GOOD WORKED IN 75 DAYS
AFTER STILL NOT GOOD WORKING THE TOUCH SCREEN OPERATION IS VERY DIFFICULTY SOME TIME IS GOOD WORKING SOME TIME NOT WORKED .SO I TAKE AND CO TO SAMSUNG SERVICE CENTER SIVAKASI .HE IS ASKED WAIT FOR THREE DAYS FOR CLEAR MY PROBLEMS . AFTER THREE DAYS I CO TO THE SERVICE CENTER AND ASKED WITH CENTER INCHARGE ABOUT MY MOBILE. HE IS ASKED CLEAR THE MOBILE AND TEST TO YOUR SELF GIVEN ME MY MOBILE . I WAS TEST HIM PLACE THE TOUCH SCREEN GOOD WORKING IN THE MOBILE AT THAT TIME.
THEN TOMORROW NOT WORKING THE TOUCH SCREEN .THE MOBILE STILL A OLD PROBLEMS
SO I AM SUFFERED. BECAUSE THE MOBILE PRICE IS VERY HIGH 18000.00
MY MONEY AND TIMES AND ENERGY IS WASTS.

Model no.:Samsung-SGH-J150
IMEI NO.:[protected]
SERIAL NO.-RW4S577288D
BATTERY NO.:TH1530165/4-B
Date of purchase:18/10/09 //not sure
WORK ORDER NO.WA93620
Date of submission at service center:30/06/10
Nature of complaint as repoted:Dead keypad nt working
Service center:
112/08(16)Benajhabar road,
kanpur-208002
I feel sorry to say that since i have taken this mobile,initially it had a problem that it kept switching off on its own and then again it was swiched on.For this problem in my phone i gv it to service center bt they created a problem in my camera and keypad which was nt blinking at all was also blinking.So they did my camera all right bt still the keypad was blinking so they gv me an order no. and they said they will call me nd it was in april bt they did rang.So in june,when i switched off my mobile then when i tried to switch it on it was nt working.On june 30th i gave it at service center as it is under guarrenty bt since then they are saying that they are nt getting approval for rectifying my krypad nd also that i'll have to pay for the damage around Rs 3000/-.I know that its there mistake nd the problem which was nt there in my mobile is there now just bcoz of them.I hvn't picked my mobile from there till now and also they r not attending my call.It's really bad i will never ever take any product of samsung i promise.Please i will be really grateful to u i[censored] take some strict actions and plz plz i want my mobile back with no problems in it.I will be relly grateful to u i[censored] help me out of this.

Split AC not working - poor product as well as after sales service/repair quality

To,

Managing Director
Samsung India Limited
New Delhi

Subject: Poor product & poor service workmanship - 1.5 T window AC - BP No. [protected], Model No. AWT18WBHDFDXT and Sl. No. A090PZBL304773D

I bought my Samsung window AC on 9th April 2006. This product has not given me satisfactory performance even during warranty period. Within warranty period, gas leaked out 3 times, and most of the times in blistering summer I was continuously following up with your call centre to get repair done.

Every year during the summer timing, gas used to lick. Even after that cooling was never ever effective in this Samsung product till date.

This time, in 2010, I reported a problem of AC not working on dated 23 June 2010. On 25th June 2010 at 8 PM, I received a call from one of your executive saying that, your complaint can only be attended on 28th June 2010 (monday) and I need to call again to the autorised service station and register the rapaire complaint again and based on that they will attend.

And your service (M/s Advance Electrocare,Niti Khand, Indirapuram,Ghaziabad,UP) team responded on 28 June and the unit was picked up for repair on 29th June 2010 and your field engineer recommended to refill the gas due to leak and replace the swing motor and estimated the charge to be Rs.[protected].

Till 8th July 2010 (after 9 days of picked up) no body from the authorized station (as mentioned above) contacted us or bothered to tell us when the unit would be returned after dully repaired. I only contacted the service station in-charge Mr. Sanjay on his mobile no.[protected] and he confirmed that the compressor is not working and they need to be replaced with a new one without any extra chage, being within 5-years warrantee period and the repaired AC would be returned by tomorrow on 10 July 2010 by afternoon.

On 10th July around 3.30PM, I received a call from the same number and Mr. Sanjay(the service station in-charge) informed me that the front grill (cooling coil) is leaking and this needs to be replaced with new one and I would be charged Rs.2500/ extra. I reacted to his statement and asked, why this has not been informed to me at the time of verification by your field engineer at my end and you are bulldozing me at the time of delivery and that to after 10 days?

Mr. Sanjay respond to me that without replacing the front grill/coil set, recharging of gas is not possible and if we will do that, than there would be no guarantee from our side. After a hot discussion, he agreed to see the situation and try to manage with the existing coil set, if possible technically suitable.

On 12th July 2010 (Mon day), the AC unit was returned to me with a bill of Rs. 1500/- saying that there was no replacement of new compressor and this invoice of Rs. 1500/ is for recharging of gas only. The person came to reinstall the unit reconfirmed that the compressor was working properly and wrongly it was communicated to us that it is not working. I am confused, which statement of your authorized dealer is correct.

Please kindly investigate the matter whether actually the compressor was not working or they avoided and just managed to make it run till another 6-months or so till the warrantee period will over and this would be replaced in full chargeable basis. Or what was the intension of the service centre to communicate the wrong/misleading information to the client (me).

I am extremely nervous about the level of product quality and the service quality of Samsung has provided, along with the worst workmanship shown during repairs. I am really worried that I will have to spend most of this summer, again, in calling up Samsung Service Centres for one or another problem in this Samsung AC. In doing this, I am spending my precious time and energy; apart from phenomenal discomfort to my entire family due to non functioning of this product.


I am now thinking of going to Consumer Court since I have already spent money and time, without even getting a satisfactory repair done on my product. Actually, I should do that for the poor product quality as well since this product itself is unable to perform since the time it was bought. Your service records should tell you the entire history, if you have good service data management.

Please take a note of this and ensure that workmanship improves significantly so that repeat problems and customer harassment can be avoided. I will not call Samsung if the problem persists, and would simply dump this product onto you and buy new AC; and would contact Consumer court for the harassment I have been given by Samsung India and Samsung Service Dept.

Hope to receive the acknowledgement of this mail.

Thanks
Mrutunjay Jena
Deputy Director
National Accreditation board for Certification Body
Quality Council of India, Delhi
M-[protected]

Split AC not working - poor product and after sale servicing quality


Samsung Authorized service station details dealt in this issue:
M/s Advance Electrocare
1067-Niti Khand, Indirapuram
Ghaziabad, Uttarpradesh
Contact person (centre in-charge): Mr. Sanjay

I BUY A HAND SET MADE OF SAMSUNG MODEL METRO3310T ROSE RED SNO[protected] FROM B R SALES RAMPURA PHUL VIDE BILL NO 213 DATED 19/3/2010.FROM DATE OF BUYING THE MOBIL SET DOES NOT RECIEVE SMS PROPERLY.WE SENT THE MOBIL AT SAMSUNG SERVICE CENTRE AT BATHINDA 3-4 TIMES BUT THE PROBLEM REMAINS SAME.WE ALSO CHANGE OUR SIM OF MOBIL ON DATED 31/5/2010 ON THE SERVICE CENTRE DEMAND.EVEN THEN THE PROBLEM IS SAME IN SET.KINDLY REPLCE THE MOBIL SET OTHERWISE I GO TO CONSUMER COURT BATHINDA.

REGARDS,
NEHARIKA GARG D/O MANOJ GARG
WINSUN GARMENTS,NEW MARKET
RAMPURA PHUL -151103

i have purchase samsung TV from local dealer Mahavir Enterprise, A/9, Mangal Tirth Tower,Opp. dharnidhar Derasar, paladi, Ahmedabad. 09 Samsung Color TV 29-K-40-MLEX as per his bill no. 287 dated- 22 march 2007.
From last 6 month we r complain for picture quality. quality is very poor, lining, not clear vision v r never sen bottom strip. We complain in writing but still we have not got any response from yr dealer. he was never give reply.

hope u will do something for my problem. we think that change samsung or yr dealer. yr service is very very very poor.
My address.
narendra Shah,
B-205,Dharnidhar Tower, Nr. Dharnidhar Derasar,
Paladi, Ahmedabad. 380007
Phone[protected] / [protected]
mail- [protected]@gmail.com

dear sir
myself dr amandeep garg sending u this e mail just to bring in ur notice about the non responsible behaviour by one of the samsung outlet. that is MERCURYELECTRONICS, 113 , SHANKER ROAD MARKET , NEW DELHI 110060. initially i was using nokia mobiles for the last around 10 years, i was very fascinated about samsung phones , and on one unfortunate day i walked into a wrong shop named MERCURYELECTRONICS, 113 , SHANKER ROAD MARKET , NEW DELHI and bought samsung 8003 (jet2) on 29/04/2010, sereial no is mei [protected]. it wasworking all fine , for around a month.then it started having some problem of hanging ang touch screen not working. i reported to the same outlet i waisted about 2 hours over there( i think service man was not well qualified) he just formatted the soft ware and reloaded it , again few days later i had same problem he again did the same thing but to no benefit at all, only thing it did was i lost my phonebook , every thing wasall right till now i was having no anger at all with the esteemed brand of samsung at all , because problems can come with any body'work, but when today i washaving the same problem i went to them , the owner probabaly (dont know the name) shouted just because i was asking for some solid solution , he said that once after selling the product they are not answerable to the customer, talk only to the service guy, is it really so , is samsung really not bothered at all about the customers , is it the impression i should have about nokia vs samsung. should i expect any responsible reply from u people

hoping that i shall not make a bad impression about samsung and can still recommend samsung to other people

thanking in advance
dr amandeep garg
[protected]
[protected]@rediffmail.com

Samsung India, On 15.09.2009 I bought 20" Samsung LCDTFT-2033SW on 20.06.2010 horizontal lines staarted apperaring, we called your service centre on 30308282, who registered our complain, Reg NO:[protected], and told us to call them on [protected], their representative came on 26.06.2010, checked monitor and promise to come next day, but he didn't turn up, after a week we complained our dealer Benley's computer again who told us to call you again and again, as there are many complains left un answered by your service centre. On 08.07.2010 we got a call from your service centre number [protected], he promised to call me back in few minutes, but till today he has not called us back and our repeated calls are not being answered by them. IS THIS THE WAY YOU TREAT YOUR CUSTOMERS????... please give me a valid reason why I should I not complain to consumers forum. Please repair my monitor at your earliest and oblige...... Aspi M. Damania.

Dear Sir/Madam,

I purchased a camera on 25/01/2009 from Mumbai.Since the day i had purchased i have been facing challenge with the improper functioning/technical problems with the camera.

My camera has gone 3 times to the Service center in Goa,Panjim, & I time to service center in Chennai.

I had hardly used my camera for clicking photos because most of the time the camera was lying in your service center's.I am not at all happy with the quality of service provided by Samsung service center.

I had even filed a complaint at the head office of Samsung, the complaint nuber is [protected].

Since my camera has been repaired 3 times i had totally lost faith & interest with the product.My request is to the company to replace my camera with a new set of camer

I am writing a detail histroy of the camera & about he service center details pls go through.

REQUEST YOU TO READ THE MAIL FULLY WITH PATIENCE

This is to inform you that I am not at all happy with the service provided by your company.

On 25/01/2009 I bought a Model number L201 Samsung Camera from Mumbai. After using it for very few months, one day the camera power went off. I took the camera to the service center in Goa.After investigating I was told the battery life has gone and I replaced it with a new battery by paying some amount.

Just after 14 Day's again the power supply stopped. The same was given to the service center in Goa again & after checking the set it was told to me that the Mother board is not functioning. The camera was sent to the Pune service center. Believe me it took more than a month for the camera to get repaired. When I got the camera back I my hand the color of my camera was different, when I enquired about the same I was told the entire outer panel was changed as there were some more problem's identified in the camera apart from the Mother board.

I used the camera for 5-6 day's and again I reported a problem with the picture clarity& Zoom in, Zoom out. As those day's I was in a official trip to Chennai I gave the camera to the service center in Chennai, the camera was with them for more than 25 day's nothing was done to it& at the end I had to ask my camera back as my Official trip was getting over. I reached Goa and the same was reported to Goa service center on 4/05/2010 7 the camera was handed over to them. After waiting for a month I called the service center I was told it will take some more time for repair because the part in coming from Delhi.

I called up your Delhi based head office in the month of June and filed a complaint at last my complaint number is [protected]. It was promised to me by your Delhi office that 25th June the camera will be handed over to me, but they never kept their promise unfortunately. After 100 reminders and phone calls from my side at last they told me today morning i.e. on 9th July 2010 that my camera is ready.

I had hardly used my camera for clicking photos because most of the time it was with your service center for some Fault.

My request to your company please replaces my camera with a new set. As I really lost trust on the camera & as well as on your service center, because every time I receive my camera from you r service center, just after few day's I see a new complain/problem. I am not collecting my camera from your service center until and unless it is replaced with a new set .I don’t have time to Run to your service center every time, I have lot of other things to do for me.

At last again I am requesting you to Change my set since it has been repaired 3 times, I had seriously lost faith on your service.

Dear Mr. Jung Soo Shin,
President & CEO,

This is with reference to SAMSUNG WACHING machine bought by us around 1 and a half month back from CROMA,MALAD. The machine started giving problems from the 1st day itself.
There was water leakage, the clothes did not get dry effectively. We lodged a complain and Samsung representative attended it and repaired the machine he told us it is working fine now but if this comes again then you can ask for a REPLACEMENT of the machine as it might be MANUFACTURING DEFECT.
This problem again started coming and we called up SAMSUNG but instead of listening to customer's complaint they told us that they cannot solve the problem, the problem must be from our end and they will not be able to help us on replacing the machine.The representative was so RUDE that it gave us one of the WORST IMPRESSION for SAMSUNG Brand.

We purchased the SAMSUNG MACHINE as we trusted SAMSUNG brand and considered SAMSUNG in the same league as other brands but we find SAMSUNG's customer service to of very POOR quality which does not gel with THEIR image.

I request the following from SAMSUNG on an urgnt basis:
1.Replace the DEFECTIVE machine with a NEW Machine of our choice and check it thoroughly before delivering it.
We have also lodged a complain to CROMA and my complaint no to croma is 102/100710/Washing Machine/88128
My customer no is 9079096.
Regards
Hitesh Soni

[protected]
Read comments Washing Machines

Dear Sir,
1. I purchased Samsung washing machine model WA78k1 5.8 Kg from Jhansi on 04 dec 2006.
2. In Feb 2010 the same machine stopped working. I gave the complaint to cust care at Jhansi and Technitians came in 2 days. They told me that PCB of the machine needs replacement and it will come within a week.
3. After 1 week I called up cust care but PCB was not received by them. They told me to call up after 1 wk. After 2 wk they told me that company has stopped making PCB of the same model and now copany will give me refund of the machine after reducing the amount of depriciation.
4. Now more than 4 months have gone but there is no responce from customer care jhansi. Mean while i had registered my complaint on samsung official website on because of no responce from Customer care at Jhansi. But the centralised call centre does nothing but inform defuncked customer care at Jhansi only to solve my problem.
5. Pl help Me in this regard and advice further action.

This complaint is against "an authorized dealer of Samsung India" - SHG Info Systems. 15 days back I purchased a Samsung printer 4300 (S/No. 62218FB2300232) of Rs. 9000/- against cash. He handed over me with printer device but without bill. When I asked for bill then he said that because of power problem bill cannot be generated now but they will courier bill to me within next 2-3 days. And after that 15 days are passed and despite of dozens of calls made by me, they people have not delivered me the bill copy of my purchase. I doubt, if they are the genuine authorized dealer of this giant. I would advise people not to visit this shop as in absence of bill, they will not be able to avail company services for the product they buy like me. Also, if Samsung India can see into this matter, that will be great help for us.

Complete details of this fraud dealer:

SHG Info Systems
Gulshan Ahewal

Regd. Off: 19-A, Ground Floor,
Veer Savarkar Block,
Shakarpur, Delhi - 110092
Ph: 28822329, 28822315

Br. Off: 40, Gali No. 3,
East Guru Angad Nagar,
Delhi - 110092
Ph: 28822160

email: [protected]@yahoo.co.in
[protected]@shginfosystems.com

today on 09/07/2010 i go buy samsung corbyplus mobile phone (DEEPAK ELECTRONICS JABALPUR)before purchasing i want to knw abut its feature as it usually all customer do, but the person who represent the samsung mobiles phone company having full of attitude an misbehave with me and showin me attitude while dealing. Whn i told to plz talk in a gental way he again shown me attitude,


tht's the reason i brk dealing and knw i never deal with samsungs any products from tht dealer
.

We have complaint for Bed noise? vibration in speakers of SAMSUNG 32" LCD.
It is under warranty. We lodged complaint on Samsung call center on 29th June 2010 and two times remind them. (2nd July and 5th July 2010)

But use less, no body attend our complaint till the date.

So Samsungs India is going very poor and burst in services.

Mukesh Gargh.
Agra

We are getting shock and toring clothes kindly send the engineer to rectify the problem.

Address Details-
K.Kistaiah
3-65, Nallagandla
Serilingampally
HYD-500019
Opp to Laxmi Vihar main gate Ph-2.
Contact No: [protected]