Samsung India Complaints & Reviews

I am having samsung's semi auto washing machine( Model- WT-8600). i made a call to samsung customer care Kangra on 30th of june. After that i have received their calls twice, but till now i didnt get it repaired. Interestingly, the problem is very minor. the drain switch of my washing machine has been broken, due to which i cant use it. But for them i dont know, it seems to be a very big problem. These are the standards samsung is maintaining. Really it feels rediculous.
Chandan
V.P.O Gugga Saloh
Tehsil Palampur
District Kangra
Himachal Pradesh
Mob no. [protected]

I purchased 358 ltrs fromCroma Belapur on11.04.2010.Since we purchased same it is not working properly.It does not Defrost.Its cooling stops.They sent Technician who said "dont keep doors open".We have one more fridge kept in the same room.No body keeps the door open.
Worst part is inspite of repeated no body registers the complaint.
I have looked in to their web site,their is no provison for contact /or complaint.
It seems company intention is not fair.
Otherwise least a reputed company does is a method for customer grievences!

I am facing problem of short battery life with my Samsung GT C5212 ,which I bought on 2nd March 2010 it worked nicely for 2 to 3 months but after wards the same problem of battery drain of even charging it fully .After getting fed up with dis I reported the problem to Samsung Service Centre on 23rd June 2010 they kept it for 10 to 12 days nd returned it to me but without any sufficient improvement in the battery backup I had to return them again but dis tym dey were creating lot of excuses lyk battery will run for only 1 day as it is dual sim..nd dey were not ready to except the mobile again bt on very hard request dey accepted it,nd dey told me dat dey cant do nything nd delivery would be given to me on 8/7/2010 .its lyk a mental agony for me which I am facing from past fortnight, I either request the related authorities to look into this matter or I have to take any action regarding dis..The Service Centre Name is KARUNA MANAGEMENT SERVICES Pvt Ltd Meridian Plaza 1"207", CR Avenue 2nd floor Kolkata-700006 wide job sheet no-5232 of dated 23/06/2010 got d delivery on 6/7/2010.I thus request the Chief executive of SAMSUNG INDIA to look into dis matter.

Dear sir,
I purchased my A.C from Maya Traders Bilaspur.they don' t give me any service for the same.in my A.C some manufacturing defect in Indoor unit.i Complaint the dealer but they wont give me any service for the same.
therefore i request you to kindly do the needful for my problem

With Regards
Bhupesh Singh
Bilaspur

I had complained on 2nd july,2010 at customer care ,Request Number. [protected]for a due service and check up of AC. The service engineer says that compressor is not functioning. Today SIX days have passed and my AC is not working on 7th of JUly after repeated reminders.

Dr s.k.jain
house No---146
Sector--17,
Faridabad-121002.
mobile No.....[protected].

I hope the higher authorities can look into the matter and get my AC funtional from a senior Engineer

Dear Sir,

I have purchased one Washing Machine model no.WT9201 from your dealer M/s Navrang Electronics, Laxmi Nagar, Delhi-110092 on 18/10/2009. From the date of purchase we are facing problems with this Machine approx. ten times your engineer has visited for these problems and twice they have changed the Motor of the spin tub. Now we are facing the problem of electricity leakage and we have lodged a complaint no.[protected] on 23/06/2010 and after that daily we are following up with your complaint but till now the problem has not been solved.

This machine is totally a defective one. Kindly arrange to replace this Machine.

I own a Samsung refrigerator SR29EB for past 7 years and is now obviously out of warranty. Yesterday fridge had started developing some issue and stopped making ice. As a loyal samsung customer i immediately called up the customer care and booked the ticket. Living to the motto of 1 hr response 1 day service and 1 visit solution, service engieer visited today morning and diagnosed compressor failure. His recommendation was to change compressor for Rs 7k and was supposedly the only possible remedy. BTW this new compressor was coming with 1 month warranty.

i was shocked and thanked field engieer for his advise and started thinking of buying a new fridge as didn't find 7k spent worthwhile. At same time i called another service engineer from nearby shop to look into the issue. WoW what a wise decision i made. Problem was with one component which went faulty and replaced this with new one for 600 Rs.

Than i realized this is the second time samsung service engineer has asked for replacing the compressor for no reason.
I wonder if Samsung believes this as a method for 1 visit solution or minting money at customer cost.
Now i am a firm believer of the fact that Samsung support is horrible and i was wrong in my loyalist approach with Samsung.

If anyone at Samsung is reading this, than guys please note that today you have lost one customer due to your callous approach and if you continue to do so, i am afraid you are bound to loose more customers.

My feedback to others. NEVER BUY SAMSUNG PRODUCTS. AFTER SALE SUPPORT IS PATHETIC.

(Can cite more examples if you still do not believe in this fact)

There is a flow of current in spintub and washtub during washing the clothes.The machine was purchased on 6-August-2008 and till now it has been repaired 4 times and now the complaint has lodged over telephone on 22-June-2010 vide complaint no.[protected] and on 24-June-2010 again reminded over telephone and the executive answered "The complaint is under process".And now it 6-July-2010 but still now no action has been taken from your side.So I request you to kindly send your engineer and instruct to pick the machine immediately.
From:
Abhay Singh , M-1/212 Gulmohur Enclave
Nehru Nagar-3rd Ghaziabad
[protected],[protected]

Split AC purchase on 08/06/2010 from Pushpak shop / korba and installed on 08/06/2010 ,On 27/06/2010 the AC is not working and the complaint to local sumsung service centre / Korba(C.G) .From service centre the service engineer reach the home on 28/06/2010 and inform that Gas was pressure is in sufficent ,then it was made OK. But after four - five days same problem was reputed and again inform to service centre and toll free [protected] and register the complaint no is [protected] on 28/06/2010.
From service centre / Korba the service engineer reach home on 29/06/2010 and said that the gas leakage from indoor unit.
After that so respone is came from samsung service centre and serveral call to toll free number
Respone is very very poor
I am waiting for the reply
date - 06/07/2010

phone not showing call history
phone not showing call history
I have a phone of samsung metro 3500, purchased by me last month, it was good with its applications at first, but within a couple of few days it started showing problems, i had formatted my phone on last on january 2010, it was ok till then, but it is now again showing the following problems:
1) Phone gets hanged every now- and then,
2) It is not showing the "CALL HISTORY" or "CALL LOG"

what is the actual problem? and what can i do to repair it so that it never ever takes place again in the future? Kindly suggest me a permanent solution!!

Waiting for a earnest reply,
ADITYA PANCHAL
MUMBAI

Respected sir,
I have purchased Samsung Corby TEXT mobile on 16/6/10 Wednesday in Medhipatnam mobile store and i have lost my mobile on 19/6/10. i have given a F.I.R in Humayun Nagar police station Mehdaipatnam Hyderabad.
my mobile number : [protected] (vodafone). The IMEI number is: [protected] .I want to track my mobile. You can contact on this number : [protected] / [protected].. I asked the mobile store people about the insurance but they are saying that they are not having that facility..so kindly look into this matter and do the need full..so kindly help me...

I purchased samsung corby gt-s3653 but after sometime its speaker output is very low. I cant hear properly the voice of caller.
I have Complaint many times at gurgaon service centre & one time at Hapur(Gzb) service centre but problem not resolve.
Please guide me what to do.
VIKAS DEEP
[protected]

Model no.20338W plus,Model code L820CM2KFNALXL,Mfg,June 2009.
A vertical line on the right side of the screen of the monitor And this within the period
of warranty .my mobile.No.[protected].

We, Rajat Pharmachem Limited, Ankleshwar are one of the users of Samsung Corby Model No. Speed F - 339, CDMA HAND SET from M/s. Rajdeep Agecny, Ankleshwar vide bill No. 470 dated 10.06.2010. We are facing following problems :
1. Battery discharge quickly without using of hand set.
2. Hand set is getting hand at the time of setting of ring tone.
3. While setting Memory card, the hand set get automatically switched off.

At the time of procurement of hand set, the owner / shop keeper had given a warranty to replace the instrument. We have complaint after 3-4 days after procurement of hand set from above said party, he replied that you go to service station and get it repaired. The Party, neighter give response nor he is replacing the instrument.

We are little-bit upset with the performance of the dealer and request you to look into this and do the needful.

Looking for your reply.

for RAJAT PHARMACHEM LIMITED.

I bought a Samsung SCH 379 on 18/07/2009 from Drive India Enterprise Solutions Limited, G-10/11, Sector 18, Noida vide invoice no. I2009-10/[protected] which is an authoised dealer for Samsung Mobile Sets. Due to problem in charging, handset was given to CEE EMM Services, Shop no. 8,9,10 Ground Floor, Raj Place, Humuk Singh Market, Atta, Sec.27, Noida. But to my utmost grief and dissatisfaction, till today neither have got my phone nor have the refund. This despite me and my wife visiting service centres many times, calling people on daily basis resulting into mental egony, harrassement and hypertention.

What do I do or whom should I approach am still searching.

Respected Sir,
I want to inform you that I am Dr Prabhat Mishra and Dental Surgeon.I had purchase Samsung Bluetooth headset WEP 450 at chawla and chabbra brothers 118/171, kaushalpuri, gumti no-5, kanpur-208012 and TIN NO:[protected] 0n dated 8-5-2010 but after 1 day Bluetooth was not working properly and it was in warranty period so that time I call in where i purchase and they told me to go to service centre. I went to samsung service centre, swaroop nagar, kanpur where i was told that device will be replaced in 7 days. i went there again after a week they say this model is not in stock and it will take 2o day and after 20 day again say same think and not ready to replace and in total they take 45 days and not resolve the problem and when I talk to senior he also say same think and after many call and regular follow to say same think .in this 60 days only they making me a fool.I am very fade up and these shows the untrained person are working in the samsung service centre,swaroop nagar, kanpur and whole kanpur and this incident reflect the company image for some irresponsible person those who are work in service centre ,kanpur and his team leader .if possible replace my buetooth model no WEP 450 as soon as possible since it had been approx 2 months .if the model is not in stock so why sell it .I pay for model Samsung Bluetooth WEP 450 so why I take another model if it is not in stock so refund my money. so do needful as soon as possile and take action against serviceman who work on service centre,swaroop nagar and his team leader who don’t know any think big ?? both of them. PLEASE HELP SOON.
Thanking you
Your sincerely,
Dr Prabhat Mishra
70/38 mathuri mohal,
Station road, sutarkhana,
Kanpur.
Cell no- [protected].
Date[protected]

Sir, i have bought your esteemed company mobile, namely , GT - C3212 DUAL SIM MOBLE ON dt 21/06/2010 at the cost of Rs.3,700/- at RAJAHMUNDRY , ANDHRA PRADESH. On 01/07/2010 the above said mobile is not working . It is just displaying it's series number and your company name and not responding. Immediately , i approached the company mobile servicing centre and lodged my complaint and handed over the set to them. They have registered my complaint give me a receipt. IT'S WORK ORDER No. 2506.dt: 01/07/2010. Yesterday i approached them and learnt from them that the set is under board problem - so that , the problem is beyond their hands and the set has to be sent to the SAMSUNG SERVICE CENTRE , VIJAYAWADA. Sir, i am suffering a lot without the set. I THINK WHEN A BRAND NEW SET IS WITH BOARD PROBLEM ......... IT IS A MANUFACTURING DEFECT......... SO , REPLACE THIS DEFECT SET WITH A NEW ONE. PLEASE GIVE ME ADDRESSES TO WHOM WITH I SHOULD DEAL THIS MATTER ......Thanking you , sir. ................... JAI SRINIVAS.

I bought a 1.5 Ton window AC on 26 April '09 from Samsung's Outlet in New Alipore. The machine stopped fuctioning after a year and two months after purchased and a complaint was lodged accordingly against BP No. [protected]. I was told on 21 June '10 that the machine's condensor has cracked leading to discharge of the refrigerent and hence need to be replaced. I was miffed with the idea of having to pay for the repairs as the AC was seldom used and it was only 14 months old. I howver asked to proceed with the repairs and I was told that the service centre did not have any stocks on condensor coil and I have to wait for about 4 days to get the repair done. Till date, (3rd of July '10) I have not recieved any positive response on my machine owing to lack of condesing units with the service centre.
I never expected, I could have such a bad response from a company like Samsung !!!

I own a Samsung 410 ltr double door frost free refrigerator which has stopped working due to compressor problem. The company service centre technician visited and told that the compressor needs to be changed. He further said that the compressor was not available and would take a week to get stock. Its been more than a week and now the service centre says it'll take another 10 days as the compressor is coming from KOREA. The fridge was purchased in May 2007 and the compressor is within warranty till May 2012. The warranty service provided by the company is very poor. The call centre does not give the head office tele number to further the complaint and get fridge repaired or replaced. Further in the meanwhile the company does not provide any fridge in lieu.

I was coming to Toronto by Jet Airways flight no. 230 on 25.6.2010 scheduled to leave Delhi at 2:30. After Security check at IGI Airport, I made a call to my son who is at Canada, I lost my SAMSUNG mobile hand set at the IGI Airport having BSNL SIM card no. [protected] , which was having balance of about Rs. 150.00. Since now I am in Canada for about two months I would like to have the same No. on my return to India on 9.9.2010. This is for your kind information and necessary action.

S.P.Puri, C-428, Rajajipuram, Lucknow-226017, INDIA