Samsung India Complaints & Reviews

Dear SAMSUNG,
This is AKHIL GUPTA, Director of Residency group of hotels. We have two Resorts in Goa. I had installed all air-conditioners as well as televisions in my resort of your company .In Baga Residency in 2005.
The product & its services till 2009 were excellent, but unfortunately now the team of your company in Goa simply became the team of THUGS. They simply harass their customers & grab money.
This is regarding the complaint of our one LCD 32"Inc TV which was purchased on 30th Sep 09. We had filled the complaint of the same in your service centre almost 3 months back. One of your technicians Mr. BABU came to the hotel and checked the LCD, after inspection he requested if it is under warranty then we will replace the panel free of cost otherwise it is chargeable.
We told him it is under warranty and after a big follow up of at least one month with Mr.VIVEK & Mr. BABU they assured me that the panel has been received by them. One day Mr. BABU came to the hotel with panel & asked for the bill and warranty card. Unfortunately he came late evening at 5. That time I was not there, then he refused to replace the panel & asked when will I return then we can give him a call and he will replace the panel .We said ok. Then when I came back to Goa & I approached Mr. BABU then he said Sir I m sending my technician kindly show them the bill along with the warranty card. We said its fine. Then one of your technician came empty handed and wanted to see the papers. After verifying the papers he assured us that he will replace the panel by the next day.
Next day i received a call from BABU & as they wanted to check with the warranty part then thereafter no response.
We decided to file a fresh complaint for follow up

We registered the complaint with complaint no. [protected] for our LCD as well as one window ac. They collected the ac on the commitment within 72 hrs service. But didn’t deliver it till now. Moreover I received the call from Mr. BABU, he said that LCD screen is broken and it’s chargeable. I asked him how it can be broken now when earlier it was opened & inspected by you & your company staff only.If delebratly you people herrase the customer then I will make a complain to your head office. They challenged me and said that you can do whatever you want we r not scared. Then we made a complaint to your Goa Manager probably named Mr. Micle. This was highly objectionable .Not acceptable that all the people become thugs & try to bully customer’s .No feedback was given after the complaint whether it is attended or not.
Kindly see into the matter as soon as possible.
We are old and regular customers of yours. I would request you to change your staff of Goa territory to maintain the reputation of your company. right now I have 30 ac , 30 televisions, 20 ac, 10 LCD & future projects also coming soon but after this experience .......... .?
Now send some of your senior manager or executive not from Goa because all staff in Goa has made a team to cheat your costumers.
AKHIL GUPTA.

I am fadup and frustrated with Samsung. Request and Suggest you Please dont buy samsung products. Their service engineers and service centres thinks that all the buyers are Idots.

I had made a complaint aboutn Samsung Washine on 5th July2010. Engineer Visted on 7th July 2010. He told me there is a problem in a part and they have to indent the part to replace it. Now after 10 days when I call samsung customer care they told me part has been dispatched to service centre. When I contacted service centre they told me part has been despatched to service centre. Who is lying I donot know.

SAMSUNG SERVICE CENTER and CALL CENTRE PEOPLE are Big LIERS EWARE of SAMSUNG they are the BLUFF master while selling there products

We have purchased a samsung fully automatic washing machine model no WA82VSL from SARAVANA STORES Shanmugam road ,West Tambaram,chennai.,on the 11th of july 2010 we were told by the sales person in the shop that machine will be send tommorow ( but the machine was send on the 13th july afternoon only) and a person from the company will come for the demo with in 48 hrs of the delivery but we feel very sorry to inform that it is more than 72 hrs ( 3 days ) and no one has turned up so far.we have not purchased the machine to do puja but thinking that it will be of great help in our daily busy routine work pressure but company people just interested in the volume of sales and income and think that job is over and doesn't seem to realise the problems of the customers.We have been calling for the demo person to the shop they say we have forwarded the delivery information to the company but we called the company on ph.no.30308282 on 15th july and we were given a complaint no.[protected] and were told that demo person will come tommorow but the today is 16th july no one has turned up so far it is 8.30pm.WE HOPE SOMEONE WILL ATTEND TO US BY 17TH JULY MORNING OR WE MIGHT HAVE TO RETURN THE MACHINE WHICH WE ARE UNABLE TO USE.

s.anandan [protected]

We got a new Samsung LED TV as a gift on our wedding few days back. 3 days back we opened the brannd new box and insatelled the LED TV. Immediately after switching on the TV the display malfunctioned and the picture was overlapping. The light becomes too dim 3 minutes after we swtich on the TV. We don't have the invoice for the television as it was a gift.

Can anyone suggest how should we go about it? We contacted the service centre also and they are asking for invoice. Please advice how should we proceed from here onwards get our TV replaced or repaired as it is in warranty period.

Thanks
Prabhu Raj
[protected]

I Submit my Complaint Detail in Samsung Service Centre more than 10 Time after they send their tecnician to repair my TV but not repair this.

this is to inform u that i approached samsung service center in kalkaji new delhi regarding complaint of my i8510 handset for poor battery response.the rep.who attended me asked me that there is no service parts available with them for this handset but that guy manage the battery from some other handset and told me to come within 30days to get the new battery.but as of now more than 90 days has gone but i am unable to get the new battery. samsung staff is making lame excuses each and every time and now they are saying that the warranty period has elapsed.but my complaint is 3 month old and at that time my handset was in warranty period. if the battery of this set is not available with samsung than why this company launched such a stupid mobile in premium segment. i[censored] r seriously interested to help the consumer than ask samsung to take back such a stupid handset and replace with the new one thanks..............Gurdeep Singh

My Samsung television On 8th July 2010 malfunctioned and stopped working.

I logged a complaint with Samsung customer care on[protected] and I was told that someone will attend to it by 8pm on 9th July 2010. Reference number given to me was: [protected]

On 9th July 2010, one person came home at 1.30pm and attended to the problem for 1 hour, fixed the back cover and when he started the TV it had some unusual sound and stopped working. So he said he needs one more component and will come back tomorrow! though half of the day was left....

However, he did not return till date ( writing this on 15th July 2010 8:30pm ). Atleast 10 calls to the customer care have gone in waste. Have been hearing the same repeated dialogue "someone will attend before 8pm".

Also, since 13th July 2010 they also started saying they will arrange for a callback from Bangalore service center but no one has called me yet. Probably he is least bothered about the issues.(Branch service manager Rangaswamy must understand the importance of after sale service but no point! )

Today, evening the customer executive gave the number of Bangalore service center but by the time I called it was closed for the day.

I am writing here in this forum and will take this matter with consumer court this week because such lazy attitude will not do anymore.

So customers, especially those who are willing to buy any product from Samsung, please be aware of this pathetic service before buying products from SAMSUNG.....

Regards
Ravi Rattihalli

i complain for the AC not cooling on 10-Jul-2010 and BP number is [protected].
My complain was attended on 13-Jul-2010 and asked for service charge without
solving the problem. We asked the engineer to solve the problem and
we will pay the bill and he refused to entertain and went away without solving the problem.
Again we complain on 13-Jul-10 but no response received.
On 14-Jul-10 we again talked to your consumer care where your executive told us that
we would send you the engineer. But on 16-Jul-10 we received a call from Shiva, manager from cmplaint centre
and he informed us that i will cancel your all calls in future as these will come to me.

We have complaint for the same problem in April-10 which was in one year Service and engineer asked for the problem would be solved in 2 or 3 days but he never turned up. But we are still ready to pay the service charge.


virender.[protected]@gmail.com

Dear Sir,
Last three months back I have submitted my Laptop to Mr.Fanibhushan (Patna service center , Exibition Road executive). Many time I call him on his mobile no. but he never responding. When I personally visted your patna service center then, service executive told that please talk to Mr. Fanibhushan. But this person not giving any perfect time. Please do the needful.

Thanks & Regards,
Rangnath Upadhayay
Patna
[protected].
rangnath.[protected]@gmail.com

Sir ,

I recently bought a samsung mobile S3500 from MP and coz of some faults i had to get it to service centre but in thane they refused to take the cell saying the cell is purchased in MP so we cant entertain u ...take this phone to MP.I simply dont understand why they do this .The customer servise samsung has the worst services one can ever experience.Somehow i managed to get my cell enter into the above mentioned center(metro) in andheri east and its been 10 days im waiting for my cell back.They are intentionally keeping my cell with them and stretching the repair.they give excuses like the part is not available they have called from noida, it will take 10 days ...etc etc.Everytime i try to call them their phone seems busy and even if they pick after calling 100 times they keep u on hold...
If anybody is thinking of buying any product from this cheap and disgusting fraud company then think 100 times else drop your idea.You have to be ready for the consequences and these cheap customer service executives and the company.
-
Anu

I have a Samsung Refrigerator (SSR29EMB). I lodged a complaint in last week of June 2010 vide complaint No. [protected] about not working of the refrigerator properly and for replacing its water tray at the bottom. Though, the visiting fee of the Engineer has been paid on his visit on 2nd July 2010 but the refrigerator is still not working. My repeated calls to Service Centre have remained futile and the operator even does not transfer the call to some senior executive.

The Samsung provides very poor after sale services. No one should buy any product of this company.

V.K. GUPTA

RESPECTED SIR ,
I AM BALWINDER KUMAR S/O SH GURDEV RAM RESI,AT VILL PURKHOWAL P.O.RAMPUR
BILRON TEH GARHSHANKAR, DISTT HOSHIARPUR MOB NO [protected].
SIR MEINE SAMSUNG COMPANY KA IK 21'COLOUR TV LIYA, AFTER 2 DAY MEINE DEKHA
KI USKI PICTURE TUBE MEIN PROBLEM HAI,USKE BAAD MEIN DEALER KE PASS GIYA TOU
MEINE USE YEH PURI BAAT BTA DI,DEALER NE MUJHE KAHA KI MAIN APP KA YEH PIECE
CHANGE KAR DUNGA.PAR US DEALER NE 1- 1 DIN KARKE PURE 4 MONTH BITA DIYE,
MAIN USKI SHOP KE CHAKER PER CHAKER LGA RAHA HUN,
MEINE AJJ BHI USE PUCHA TOU US NE MUJHE KAHA KI APP CUSTOMER CARE CENTER MEIN BAAT KAREN
BEH APP KA SET OK KAR DENGE.
MEIN APP SE PUCH RAHA HUN KI AB MEIN KIYA KARU ..............
PLEASE GIVE ME WRIGHT ADVISE

respected sir/madam


i am giving a handset samsung-b3313 ,date 2/07/2010 to maa vaishnavi services
for servicing.
and my phone is in warranty period .
nature of problem in that phone h/s networking prob., handset problem sowing
always insert sim and some time mobile phone are hanged .so they are not giving
me response...they was giving me date of collecting[protected] but not give to me
my phone on the date ......they was till saying [aap kal aa jao ,sham ma aa iao,2 din me aa jaega]as like that ........and they are taking unnecessary money for these prob.
they are taking costumer's problem to sincereness.so please take any action about them.



thank you sir/madam
your Indian samsung user
PALLAWI
[protected]

IT IS TO INFORM YOU THAT I RAVI KASHYAP PURCHASED A SAMSUNG HOME THEATRE MODEL NO HT-Z320T/XTC , SL NO 9EYSIHCS800176P FROM SAMSUNG SHOPPEE (JAMSHEDPUR ELECTRONICS) SAKCHI PLAZA , STRAIGHT MILE ROAD , NEAR AAMBAGAN , SAKCHI , JAMSHEDPUR - 831001, ON 14/10/2009.IT WENT OUT OF ORDER AFTER 4 MONTHS. I GAVE THE SAMSUNG HOME THEATRE TO THE SERVICE CENTRE( SUPERIOR SERVICE , 54 , NEW RANIKUDAR, ROAD NO 5 , KADMA , JAMSHEDPUR-831005 PHONE NO[protected] FOR REPAIRING ON 30/3/2010. AFTER 2 MONTHS OF WAITING , THEY TOLD ME THAT IT CANNOT BE REPAIRED NOR REPLACED AS A PART OF THE MACHINE IS NOT AVAILABLE IN THE MARKET.THEY TOLD ME THAT I WILL GET A CHEQUE AFTER DEDUCTING 22% DEPRECIATION ON MY PURCHASE PRICE.IS IT FAIR THAT I GET A DEPRECIATION FOR A PRODUCT WHICH IS UNDER THE WARRANTY PERIOD ? AFTER 3 MONTHS AND 13 DAYS ,NEITHER I GOT MY SYSTEM REPLACED NOR I GOT THE CHEQUE. I AM REALLY TENSED AND DONT KNOW WHAT TO DO ? THE SERVICE CENTRE TREAT AS IF WE CUSTOMERS ARE BEGGARS.THEY DONT RESPOND AT ALL. CAN ANYBODY HELP ME ?

DEARS

I BOUGHT A SAMSUNG JET S8003 FEB 2010 IN SIVAKASI. IT IS GOOD WORKED IN 75 DAYS
AFTER STILL NOT GOOD WORKING THE TOUCH SCREEN OPERATION IS VERY DIFFICULTY SOME TIME IS GOOD WORKING SOME TIME NOT WORKED .SO I TAKE AND CO TO SAMSUNG SERVICE CENTER SIVAKASI .HE IS ASKED WAIT FOR THREE DAYS FOR CLEAR MY PROBLEMS . AFTER THREE DAYS I CO TO THE SERVICE CENTER AND ASKED WITH CENTER INCHARGE ABOUT MY MOBILE. HE IS ASKED CLEAR THE MOBILE AND TEST TO YOUR SELF GIVEN ME MY MOBILE . I WAS TEST HIM PLACE THE TOUCH SCREEN GOOD WORKING IN THE MOBILE AT THAT TIME.
THEN TOMORROW NOT WORKING THE TOUCH SCREEN .THE MOBILE STILL A OLD PROBLEMS
SO I AM SUFFERED. BECAUSE THE MOBILE PRICE IS VERY HIGH 18000.00
MY MONEY AND TIMES AND ENERGY IS WASTS.

Model no.:Samsung-SGH-J150
IMEI NO.:[protected]
SERIAL NO.-RW4S577288D
BATTERY NO.:TH1530165/4-B
Date of purchase:18/10/09 //not sure
WORK ORDER NO.WA93620
Date of submission at service center:30/06/10
Nature of complaint as repoted:Dead keypad nt working
Service center:
112/08(16)Benajhabar road,
kanpur-208002
I feel sorry to say that since i have taken this mobile,initially it had a problem that it kept switching off on its own and then again it was swiched on.For this problem in my phone i gv it to service center bt they created a problem in my camera and keypad which was nt blinking at all was also blinking.So they did my camera all right bt still the keypad was blinking so they gv me an order no. and they said they will call me nd it was in april bt they did rang.So in june,when i switched off my mobile then when i tried to switch it on it was nt working.On june 30th i gave it at service center as it is under guarrenty bt since then they are saying that they are nt getting approval for rectifying my krypad nd also that i'll have to pay for the damage around Rs 3000/-.I know that its there mistake nd the problem which was nt there in my mobile is there now just bcoz of them.I hvn't picked my mobile from there till now and also they r not attending my call.It's really bad i will never ever take any product of samsung i promise.Please i will be really grateful to u i[censored] take some strict actions and plz plz i want my mobile back with no problems in it.I will be relly grateful to u i[censored] help me out of this.

Split AC not working - poor product as well as after sales service/repair quality

To,

Managing Director
Samsung India Limited
New Delhi

Subject: Poor product & poor service workmanship - 1.5 T window AC - BP No. [protected], Model No. AWT18WBHDFDXT and Sl. No. A090PZBL304773D

I bought my Samsung window AC on 9th April 2006. This product has not given me satisfactory performance even during warranty period. Within warranty period, gas leaked out 3 times, and most of the times in blistering summer I was continuously following up with your call centre to get repair done.

Every year during the summer timing, gas used to lick. Even after that cooling was never ever effective in this Samsung product till date.

This time, in 2010, I reported a problem of AC not working on dated 23 June 2010. On 25th June 2010 at 8 PM, I received a call from one of your executive saying that, your complaint can only be attended on 28th June 2010 (monday) and I need to call again to the autorised service station and register the rapaire complaint again and based on that they will attend.

And your service (M/s Advance Electrocare,Niti Khand, Indirapuram,Ghaziabad,UP) team responded on 28 June and the unit was picked up for repair on 29th June 2010 and your field engineer recommended to refill the gas due to leak and replace the swing motor and estimated the charge to be Rs.[protected].

Till 8th July 2010 (after 9 days of picked up) no body from the authorized station (as mentioned above) contacted us or bothered to tell us when the unit would be returned after dully repaired. I only contacted the service station in-charge Mr. Sanjay on his mobile no.[protected] and he confirmed that the compressor is not working and they need to be replaced with a new one without any extra chage, being within 5-years warrantee period and the repaired AC would be returned by tomorrow on 10 July 2010 by afternoon.

On 10th July around 3.30PM, I received a call from the same number and Mr. Sanjay(the service station in-charge) informed me that the front grill (cooling coil) is leaking and this needs to be replaced with new one and I would be charged Rs.2500/ extra. I reacted to his statement and asked, why this has not been informed to me at the time of verification by your field engineer at my end and you are bulldozing me at the time of delivery and that to after 10 days?

Mr. Sanjay respond to me that without replacing the front grill/coil set, recharging of gas is not possible and if we will do that, than there would be no guarantee from our side. After a hot discussion, he agreed to see the situation and try to manage with the existing coil set, if possible technically suitable.

On 12th July 2010 (Mon day), the AC unit was returned to me with a bill of Rs. 1500/- saying that there was no replacement of new compressor and this invoice of Rs. 1500/ is for recharging of gas only. The person came to reinstall the unit reconfirmed that the compressor was working properly and wrongly it was communicated to us that it is not working. I am confused, which statement of your authorized dealer is correct.

Please kindly investigate the matter whether actually the compressor was not working or they avoided and just managed to make it run till another 6-months or so till the warrantee period will over and this would be replaced in full chargeable basis. Or what was the intension of the service centre to communicate the wrong/misleading information to the client (me).

I am extremely nervous about the level of product quality and the service quality of Samsung has provided, along with the worst workmanship shown during repairs. I am really worried that I will have to spend most of this summer, again, in calling up Samsung Service Centres for one or another problem in this Samsung AC. In doing this, I am spending my precious time and energy; apart from phenomenal discomfort to my entire family due to non functioning of this product.


I am now thinking of going to Consumer Court since I have already spent money and time, without even getting a satisfactory repair done on my product. Actually, I should do that for the poor product quality as well since this product itself is unable to perform since the time it was bought. Your service records should tell you the entire history, if you have good service data management.

Please take a note of this and ensure that workmanship improves significantly so that repeat problems and customer harassment can be avoided. I will not call Samsung if the problem persists, and would simply dump this product onto you and buy new AC; and would contact Consumer court for the harassment I have been given by Samsung India and Samsung Service Dept.

Hope to receive the acknowledgement of this mail.

Thanks
Mrutunjay Jena
Deputy Director
National Accreditation board for Certification Body
Quality Council of India, Delhi
M-[protected]

Split AC not working - poor product and after sale servicing quality


Samsung Authorized service station details dealt in this issue:
M/s Advance Electrocare
1067-Niti Khand, Indirapuram
Ghaziabad, Uttarpradesh
Contact person (centre in-charge): Mr. Sanjay

I BUY A HAND SET MADE OF SAMSUNG MODEL METRO3310T ROSE RED SNO[protected] FROM B R SALES RAMPURA PHUL VIDE BILL NO 213 DATED 19/3/2010.FROM DATE OF BUYING THE MOBIL SET DOES NOT RECIEVE SMS PROPERLY.WE SENT THE MOBIL AT SAMSUNG SERVICE CENTRE AT BATHINDA 3-4 TIMES BUT THE PROBLEM REMAINS SAME.WE ALSO CHANGE OUR SIM OF MOBIL ON DATED 31/5/2010 ON THE SERVICE CENTRE DEMAND.EVEN THEN THE PROBLEM IS SAME IN SET.KINDLY REPLCE THE MOBIL SET OTHERWISE I GO TO CONSUMER COURT BATHINDA.

REGARDS,
NEHARIKA GARG D/O MANOJ GARG
WINSUN GARMENTS,NEW MARKET
RAMPURA PHUL -151103

i have purchase samsung TV from local dealer Mahavir Enterprise, A/9, Mangal Tirth Tower,Opp. dharnidhar Derasar, paladi, Ahmedabad. 09 Samsung Color TV 29-K-40-MLEX as per his bill no. 287 dated- 22 march 2007.
From last 6 month we r complain for picture quality. quality is very poor, lining, not clear vision v r never sen bottom strip. We complain in writing but still we have not got any response from yr dealer. he was never give reply.

hope u will do something for my problem. we think that change samsung or yr dealer. yr service is very very very poor.
My address.
narendra Shah,
B-205,Dharnidhar Tower, Nr. Dharnidhar Derasar,
Paladi, Ahmedabad. 380007
Phone[protected] / [protected]
mail- [protected]@gmail.com

dear sir
myself dr amandeep garg sending u this e mail just to bring in ur notice about the non responsible behaviour by one of the samsung outlet. that is MERCURYELECTRONICS, 113 , SHANKER ROAD MARKET , NEW DELHI 110060. initially i was using nokia mobiles for the last around 10 years, i was very fascinated about samsung phones , and on one unfortunate day i walked into a wrong shop named MERCURYELECTRONICS, 113 , SHANKER ROAD MARKET , NEW DELHI and bought samsung 8003 (jet2) on 29/04/2010, sereial no is mei [protected]. it wasworking all fine , for around a month.then it started having some problem of hanging ang touch screen not working. i reported to the same outlet i waisted about 2 hours over there( i think service man was not well qualified) he just formatted the soft ware and reloaded it , again few days later i had same problem he again did the same thing but to no benefit at all, only thing it did was i lost my phonebook , every thing wasall right till now i was having no anger at all with the esteemed brand of samsung at all , because problems can come with any body'work, but when today i washaving the same problem i went to them , the owner probabaly (dont know the name) shouted just because i was asking for some solid solution , he said that once after selling the product they are not answerable to the customer, talk only to the service guy, is it really so , is samsung really not bothered at all about the customers , is it the impression i should have about nokia vs samsung. should i expect any responsible reply from u people

hoping that i shall not make a bad impression about samsung and can still recommend samsung to other people

thanking in advance
dr amandeep garg
[protected]
[protected]@rediffmail.com