Samsung India Complaints & Reviews

i bought a samsung mobile from the shop after a few days .the board of the mobile currupt automatically .i gave the mobile to sansung care centre at khanna .he didnt give me answer .when i called in the center they cut the phone .they are talking very roughly.i m very worried about this samsung set.so plz dont avoid my msg thn i will take action..


thanks

hi sir
this is mukul thakur here, i brought a handset GT-B7320 (omnia pro) and got some problem after six month
in his charging port . As it is in warranty i submitted my phone in samsung care (mobile clinic, 252 ranjit park, shingar cinema ludhiana). Today is almost 15 days and i havn't get my phone back.if i asked to Miss hardeep kaur (owner of mobile clinic) she said sir company doing delay gave me 30308282 number
and if i called up dis number they said its not a technical problem n they gave me hardeep kaur's number ,
see sir i am juss getting fad up of all this, next time i go for china phone but won'nt go for samsumg , is this your customer service i have to do 100 call daily to Miss hardeep kaur ,your ASM Mr. arvind n call center .
i have'nt recived a single call from mobile clinic and not from call center.Even your ASM Mr arvind is not picking call from last 10 days and now Miss hardeep kaur is also not picking my call. Now what should i do.
i am very disappointed from samsung customer service and mobile clinic.i want my phone back n repaired as soon as possible. if anyone from samsung company can do something for me so i will be thankfull to you Mr/Miss ,my contact number is [protected] and id is mukulthakur.[protected]@gmail.com

waIting for your feedback
MUKUL THAKUR
complain number
[protected]

Complaint for poor quality of New Microwave Oven.

I have bought a Samsung Microwave Oven, model no. CE1031LFB/XTL on 03/04/2009 from M/S. Samsung India Electronics Pvt. Ltd.; Address: Mumbai W/H, FCI, C/O. Kusum Enterprises, Shed No. Rajendra Nagar, Datta Pada Road, Borivali (E). Mumbai-400066.India.

Since last 15 days i was facing problem while switching ON the microwave. It used to give a long beap and -SE- used to diaplay on the panel. When an enggineer visited us on[protected]; after diagnosis he replaced the front panel, saying that due to moisture the panel is non operational. After repalcing the panel it worked for sometime and before he was to leave it again started giving the same problem, Then he said that even the motherboard is to be repalced. After discussion, finally he placed the original panel & board back and it worked. He said that now whenever the same problem arises the panel & motherboard needs to be replaced. My question is why such a approach to resolve issues. There was no concrete diagnosis. Is replacing all the parts is the best method by an enggineer to resolve issues. Are there no proper logical methods to approach such problems. An easy way, to replace spares is adopted but it should be remembered that if a working part is replaced in this method, a cost is involved to the user. I request to kindly make a note of it.

Also, most important when the enggineer opened up the microwave to my suprise the steel plate inside the cover was badly rusted. Just over a years time does a Samsung product starts rusting ? When i bought this product i was told that its a latest model and will easily last for a decade. I request to kindly replace the plate immediately.

Hoping for a sincere support from Samsung team as i have all the products from TV (3 nos.), Fridge, Washing Machine, AC, of Samsung. I used to believe the brand Samsung. Hope you will not dissapoint your esteem customer.

Waiting for your prompt response.

Please help !!!!

Thanks

Sanjay Datta

These is my third reminder to "samsung customer care" they don't reply me even not giving any answer through mail.

Still my problem not resolved yesterday your service center people told me that please come tomorrow dated 10/08/2010 and collect your phone your problem is resolved but today morning 10/08/10 i went to your service center they replied me that still your phone is not repaired and come on thursday 12/08/10. So how rubbish you are giving service to the customer. Please reply or do something to resolve my problem.

I have already registerd a complaint to your customer care and my bp no is :[protected]


I have samsung s5600 model phone. I got problem regarding mike on 27th july 2010. I went to the samsung service center at super computer service, 1st floor "sankalp" anand. So i gave my phone for repairing purpose and paid advanced money. But still my phone is not repaired even they are not answering me properly so here i am written all the detail. Please find it below and try to resolve my problem. Otherwise i will take that issue on consumer court.

Detail:
Name : ronydhaval solanki
Model of phone: s5600
Bill no: 3336
Cash memo no:3403
My contact no:[protected]

I HAVE LOST MY MOBILE ON DT-06/08/2010. AT PAREL MUMBAI.
COMPLAINT FOR THE SAME HAS LODGED AT BHOIWADA POLICE STATION IN THE NAME OF MRS. JASMIN DEDHIA
IMEI NO-[protected]
MODEL- CORBY
CONTACT NO- [protected]/[protected]
EXPECTING YOUR CO-OPERTION.
THANK YOU

I have been told that a majic box would be sent along with LCD TV wherein a Gift voucher for Rs. 3 lacs from M/s Surat Diamond. My Unique number to claim the special offer is given as 15902111A[protected]. When I tried to log in, I am unable to do so. Please help me. Is it a fraud perpetrated?

Beware of Samsung LCDs
[protected]
Just a few months back I bought my first Samsung product : LCD:LA22B480 from ARVEE Sales Agencies on 20th March 2010, Invoice # K1739 for INR 16200.

LCD started behaving erratically on 28th July 2010 (in less than 6 months). Engineer visited, did some replacement but no use. Till today I am being told that Samsung India is not having spares in stock.

My humble request to you; please help me understand:
1.Are Samsung technicians ill-trained to diagnose the problem well at the first instance?
2.Are Samsung service centres so ill-equipped that they don't hold spares even for latest models?
3.Are Samsung contact centre not adequately empowered to even tell customers when things will be fixed.
4.This product is under warranty and in this period Samsung is telling me, spares are not available. I am wondering what would happen post warranty.
5.I was told that LCD stopped working as I have a cooler in your room. Are your products not made for Indian climatic conditions?

I did try your service centre #[protected] Mr. B. R. Rizvi, but let me assure you, people out there are too busy for customer care, no one picked the phone.

Thanks & Regards,
Amit Aggarwal
+91-[protected]

I buy a new Samsung mobile set (Model Number 1085T FM set ) on 09.07.10 from a local counter named Badsah Communication. The set dead within 10 days of buying and when I visit to the retailer they don’t entertained me but to guide service centre. I called Samsung Customer centre on 20.07.10 and they called back me and guided me to visit my nearest Samsung service centre named SM Communication beside the BARANAGAR P.S. at KOLKATA . I visit there on 21.07.10 and dropped the set. The person on the counter ensure me that within 10 days I will get a new set as the problem of the set is in the circuit board so Samsung Company will replace it. But still the date they did not change the set or the board ..20 days over service centre still extended the time whenever I visit to them.
This is a request to the concern authority please look into this matter and treat it as a serious and urgent problem for Samsung's goodwill gesture.

I purchased Samsung Corby Txt in Mar'10. Recently this phone has stopped registering the calls in the call log. This is posing a lot of difficulties as I am not being able to revert to missed calls or retrieve numbers that are not saved in my phone book.
In this context, I wish to know if there is any software issue that can be solved online or I should visit your service centre. It would be easier for me to get it resolved online as difficult to take out time on weekdays.

Thank You!

Amit Hira
M: [protected]

my samsung corby does not connected software. i tried many times. but not conected with samsung software. so i not convert video and adio files and not copy any file with software. so i direct copy in mass storage device. please give me that problems solution.

I purchased a Samsung D780 mobile phone from M/s Banik Electrovision, Agartala Tripura on 08 April 2010.The handset was working properly till I discovered that the memory card was not been displayed. I went to the shop from where I purchased the item and told them about the problem. They suggested me to lodge a complaint with the authorised service centre of the company. So I went to M/s S.B. Electronics samsung mobile service, Agartala on 24 June 2010 and deposited the handset against work order No SBE 3168 dt 24 June 2010. Initially it was told by the sevice centre personel that they will examine the fault and will call me back within a couple of days.But no response/call came from the them for the next four days. So I rang them up again to know the position of the case. Then they said that they had not opened the set yet but will do the same and would inform me in next two days. Again no response came from their side in next four days and so I called to the centre to know when they will rectify the defect and return me the handset. Then they told me that there was some problem with the memory card circuit. They had informed the company about the problem and company will send a replacement circuit which would be arriving in a week. They would then replace the circuit and inform me. But they did not contacted me for the next fifteen days or so. I therefore went back again to the service centre and enquired about the mobile set. They then, to my surprise, told that liquid logged in the set and so can't be replaced by the company and has to be repaired at my own cost which comes at around Rs 5000.00. When I told them that I was previously told that the memory circuit was defective and replacement is coming from the company, they shocked me saying that their previous comment was based on their experiance and anticipation and they actually did not open the handset.
I therefore request you to kindly investigate the matter as comments of the service centre personnel are very impractical and unrealistic. It is worth noting that the handset is still lying with the service centre and I am facing difficulty in my day to day life in absence the same.
An early and positive response is eagerly awaited. My mail id is [protected]@rediffmail.com

Respected Sir/mam,

I have purchased a Samsung mobile (GT-E2120) on 15/June/2010 whose IMEI No. is [protected]. While using the mobile I fell some kind of problem within 1week of the purchase. So I have given that mobile in the samsung service center on 22/June/2010 for repairing. The address of the service center is KARUNA SERVICES MANAGEMENT PVT LTD,11 GOVT PLACE EAST CALCUTTA,PH NO.->[protected]. They told me that there is some software problem and they will format the mobile. They told I would get it on 30/6/10. But on 30th June they told that the problem was of the board & it will take 7 to 10 days to replace the board. No stand by phone was provided so as to ease my discomfort as today also my number is not in service due to this.

After one week when I visited to collect the same they again told us to wait for 1 week as part is not available & the same words & excuses continued for 1month.

But on 22nd July they told that they claimed the company to replace my mobile & I have to wait till the company give the approval for the replacing. Till now(7th July) I am waiting.

Thanking you,
Sourav Das

in my phone touch screen is noy working properly.........

I have purchase a samsung metro gt s3310 in march 2010, having one year warranty. before one month i have found that it`s battery is start discharging in 4 to 5 hours. when i went to service center they replied me that it`s mother board required to be change and it would not cover in warranty you have to pay for that because this problem occurred due to voltage punctuation as they told. but i have seen that it`s charger`s fuse in not open due to that voltage fluctuation. so this thing happen due to problem in charger so they have to repair my phone as under warranty.

my mobile no. [protected]

hi i have purchased Samsung Corby Pro before 6 or 7 month, before 15 days i found that my cell ph is not working & also touch is not working, there is some problem after that i have given my phone to Samsung Service Center, they told me there is some software problem & u can collect your phone 2 or 3 days & but now they told me after 12 days 1 part is corrupt in your mobile & we have not available that part..but still i am waiting for my mobile phone, i have regularly follow up to Samsung service center but they doesn't replied me positively

Neha

We had bought a Samsung LCD TV from Dubai in April, 2010. It was given to us with 1 year International Warranty. When we came to India and installed it, within a month some problem occured in the TV. When we contacted Samsung, they said we have to pay charge to get it repaired. They totally denied to accept the ''INTERNATIONAL WARRANTY'' of Samsung Product. To our surprize, the Technician was very rude in his behaviour and it all left a very bad taste in our mouth for this company. We had to pay an amount of Rs 4000 (approx) to get the TV repaired. The technician clearly stated that it was a Technical fault and in normal scenario, It is covered in Warranty. I want to understand that what benefit do I reap if I trust the Brand and bought the TV from abroad.

I will request the Company to not only refund my Rs 4000 given as a service charge but also pay me Rs 25,000 for all the hassels & problems.

Archana Sharma
[protected]

I HAVE PURCHASED SAMSUNG GALAXY S FROM MADURAI ON 20/7/2010 FOR RS. 28,200/-, BUT ITS KEPT HANGING CONTINUOSLY, THEN HANDED OVER MY HANDSET TO THE NEAREST SAMSUNG SERVICE CENTRE(MULTI CARE ENGINEERING, MADURAI). EARLIER THEY TOLD, IT HAS SOME SOFTWARE PROBLEM, AND NOW THEY TELLING THAT" IT HAS MOTHER BOARD, AND THE SAME IS ON THE WAY FROM COMPANY". ITS ALMOST 17 DAYS GONE SINCE I USED MY HANDSET. THEY TILL NOT SURE, ABOUT HANDING OVER MY HANDSET TO ME. ITS RIDICULOUS THAT HOW COMPANY LIKE SAMSUNG DEALING WITH CUSTOMER LIKE THIS.
NOW AM FEELING THAT MY MONEY GONE UNDER WATER.

DEAR SIR,

I SRI RASHMI RANJAN SAHOO OF QR-C-172,H.A.L TOWNSHIP,SUNABEDA ,MOBILE NO-[protected] HAD BROUGHT A SAMSUNG ULTRA SLIM TV ,2 MONTHS BACK FROM YOUR AUTHORIGED DEALER M/S GUPTESWAR ENTERPRISES ,SIMILIGUDA,KORAPUT.

TWO SIDE CORNER OF SCREEN TWO COLOUR PATCHES (left corner -red &right corner-green) COMING. SO KINDLY CHECK THE PROBLEM BY YOUR SERVICE ENGG


AWATING YOU..

Hi,
I purshed SAMSUNG S5233(Mobile) and I used it for 9 month and its touchpaid(touchscreen) starts trouble me lot. Means it was not working properly. I went to Sahil Techno Services(samsung service centre) and get touchpaid replaced. As I got my phone I came to know that SIM is not working. I again went and got it repaired after many effort. Thats not all, after one week my touchpaid anain start creating porblem and I was not able to operate any function of the phone. I again went to Sahil Techno Service and give it to them for repair. They told that again they need to replace the touch paid and it takes four days. After 4 days I got answer that it takes more 3 days. After that they told it takes more 10 days.Every time I have to go personally as the Ph.no.[protected] that they give me is contuniously engaged.And they are not writing any turn around time to collect your mobile. In short nobody is responsible their. I have tried many time to contact on that number but it always engage.
I take my phone back without repaired as I have not that much time to go ask that my phone ger repaired or not. And all SAMSUNG STAR mobile has the same problem as I seen it in service centre.
I want my phone working properly or compentation for that because I paid Rs.8974 for that.

Phone Model:Samsung S5233([protected])
Price:rs 8,974
Date of purchase:5th Sep., 2009

Thanks

Regards,

Manish Oza
([protected])

Sir,

I have purchased a mobile hand set make SAMSUNG CDMA Model No. 569 worth Rs. 8,000/- from your reputed showroom at Raipur C.G. Since the handset is not working properly due to some incoming and outgoing speaker problem, for which I approach to Samsung priority center at at M/s. Attar Mobile Services, shop No. 4-C-1+2, Pagariya Complex, Pandri, Raipur (C.G)Ph.No.[protected] on dtd.23/07/2010 & handover the set for repairing vide their Job sheet No.1186. Were please note that since 15 days passes away but the hand set was still under repair and they are not willing to repair the same since the set are under warranty period. Kindly advice me what should I do if such costly handset get defective in such a short period and can not be get repaired at your service center, what else can a customer can expect from company like yours ?

Kindly do the needful early as possible

Thanking You,


(Mridula Mittal)
Cell :[protected]