Samsung India Complaints & Reviews

Hi,

I have purchased the samsung mobile C6112 on 17 July 2010 from Ameerpet, Hyderabad. The set got dead in 2 weeks and did not switch on afterwards. I have given it to the Samsung service center located at Elephant House , Ameerpet, Hyderabad on 7 Aug 2010. The service center executive told me that if it is a software problem then it would be fixed in 7 days and if it is a hardware problem then it will take 2 weeks, and they will call me in 3 days and inform me how many days it will take to fix the problem. I have not received any call from them and then I called them after 5 days if there is any update on my handset problem status. The executive told me that they don't have any update at that time but it will take 2 weeks to get back the handset and they will contact me once handset is fixed.
Now 2 weeks are already over and I have not received any call from them. When I called them on 20 july 2010 and 21 july 2010 they are just saying that they have no update and they will let me know, but no one is bothered to give me a call. Even if I call them , they transfer the call to different executives and it takes at least 4-5 minutes everytime to describe the problem.
Still waiting for the call from them.

i have purchased brand new SAMSUNG CORBY SCHF339 at their shimoga show room M/s ATM Communication, S M Circle,Shimoga on 10/02/2010 vide reciept no.1420 for Rs.9000/- + Rs.150/- for sim. While boarding Delhi metro train some one picked my mobile handset 6th July 2010, i have filed police complaint at I P Extension, Police Station,New Delhi-110092 about theft of my samsung mobile handset. then after approached shimoga mobile handset dealer and also samsung company to look in to the matter to reiumburse new handset in lien of lost handset basing on police FIR during the warrantee period. Then SAMSUNG INDIA quoted me an Reference No.[protected] to communicate further in this regard. But since now they have wrote in a single line nor take further action about availability of theft insurance etc.

Therefore i request your good offices, please look in to the matter and take enquiry with SAMSUNG INDIA basing on their reference no.[protected] sent to me.

with regards,
KODAKKAL SHIVAPRASAD

Dear Sir

I have Purchased a fridge in the month of June 2010.

One day when I opened the door whole door was detach with the fridge(The top of the Fridge may be slightly up automaticlly so the needle PIn left the original space)

I have lodged the complaint at Dealer someone but no action is taken till date.

kindly replace my freigde ASAP

alternatively I am free to lodge in the consumer forum against Samsung India.

Nitin Kumar Garg
[protected]
[protected]

DEARsir/mam,
I purchased a a samsung TFT MONITOR on 18/05/2010.
yesterday also i filed a complaint as the monitor is showing permanent blue line since one month.engineer has visited once and never came back. his proposed date of visit was 16/08/2010.
there is nobody to care this problem of mine in this era when the consumer is considered to be as a soveriegn or a king. Rather we are CROWNLESS KINGS.
kindly look into the matter and do the need full.
my request no.of toll free complain is-- [protected].

name : P.L.KATARIA
my email: [protected]@gmail.com
mob : [protected]/ [protected]/[protected]

I would like to lodge an urgent compliant regarding a Samsung AC that my father, Tapan Kumar Barua, purchased in Guwahati on 04 June 2009. The AC was bought from a Samsung dealer, Classic, located on Moniram Dewan Road.

Details of the AC:

Type : Window AC, 1.5 ton
Model no. : AWT18ZKA
Product serial no. : A176PZBQ506493V

The AC has been very noisy from the time it was fitted 14 months ago. A complaint was lodged with the local Samsung customer complaint service at that time but they claimed that this was ‘normal’.

Earlier this month, the AC started to malfunction - the compressor kept going off repeatedly. A complaint was lodged through your all India customer service telephone number but there was no response from your team. On 13 August, another complaint was made to the head office - complaint no. [protected]. Despite repeated calls subsequently, Samsung sent a technician only 5 days later on the 18th. He said that the compressor was damaged and that it would have to be replaced. And for this, my father would have to pay Rs 2500 as service charges.

The compressor has now been taken to be replaced. Although an assurance has been provided that by 21 August, the AC would be returned with a new compressor, it is highly unlikely given Samsung’s disgraceful performance in addressing customer complaints.

I would, therefore, like to raise the following issues:

1. Why did it take more than 5 days to send a technician to the customer’s house despite repeated calls?
2. Why is the customer made to pay Rs 2500 for a product that is proclaimed to have full replacement warranty especially when it breaks down in the second season after mere 14 months of its installation? Isn’t Samsung liable for giving a product that is clearly sub-standard?

My parents have been using ACs for the past 40 years. It is for the first time that they have encountered such a shockingly substandard product and such poor customer service. It is with disgust that I write this letter to one of the most hyped companies in the country. If the matter is not addressed soon, we will be forced to take more serious measures for customer harassment.

SIR,
I CANT STOP MY AUTO REPLY MSG........................ SO I[censored] TELL ME HOW CAN I STOP THIS PROBLEM.... I M TRULY HAPPY..............
MY EMAIL ADDRESS IS "JAY.[protected]@GMAIL.COM"................
PLZZZZZZZZZ INFORM...............



THANKING YOU,
JAY ADHIKARY

DERA SIR/MAM
i had purchased samsung 20" syncmaster TFT Monitor on 18/05/2010 from naveen computers,AGRA..
there is a permanent blue line appearing on the screen.
this problem is from one month.
its already almost one month since i filed a comlaint on tollfree helpline no.[protected]
MY REQUEST NO. is- [protected].
Engineer (MR. JAIN) visited to my home on 7th of august2010 if iam not wrong. He said that the problem is serious and the monitor needs to be replaced.
for this he gave us 8 days. his proposed date of visit was 16th of august. but i didnt get any response from anywhere.
iam continuously reporting to helpline. there assurance always results false.Iam also contacted to engineer but i got casual negative response from him.
no service center response ...no engineer response...
iam having threee products of samsung...a TV/AC/TFTMONITOR .
Dissapointed with the response of the service center.
can u still expect brand loyalty form me?
kindly look into the matter and provide early relief.

thanks and regards


p.l.kataria
[protected]
[protected]
[protected]

Dear Sir,

I lost my Samsung Corby Txt, Model GT-B3210, Color is Chrome Yellow on dated 16th August 2010 bearing IMEI Number [protected] at Powai, Mumbai

I request to block above given IMEI number. Please update if any on [protected]@gmail.com


Thanks
Gopakumar Panicker

SIR

I PURCHASED SAMSUNG LED TV LAST YEAR FOR WHICH I AVAILED YOUR LOAN. LAST EMI WAS PAID SUCCESSFULLY ON 05.08.10. KINDLY SEND ME LOAN A/C STATEMENT AS WELL AS CERTIFICATE OF FULL REPAYYMENT OF LOAN.

AGREEMENT NO.4050CD00020687. YOU CAN SEND IT ON [protected]@yahoo.co.in

REGARDS

GAJANAN S ASHTEKAR

TO WHOSOEVER IT MAY CONCERN AT SAMSUNG INDIA

I purchased a LCD TV in April 2010. I recoverably lost my Remote Control in June 2010. I contacted Mereena Electronics (the local authorized Samsung Service Centre)+ for a spare. They asked me to wait for a week. Now its been two months and they still have no spare to give me. Worst, the authorised service engineer advised me to go to a local electronic shop and buy a fake (grey market) one. How can Samsung tolerate such stupid service centres.
Now its been two months with no remote control for my LCD!
I regret i brought Samsung!

Display of my Samsung Mobile handset (Model-X700) had become unclear and was only half visible.On July 9,2010 I lodged my complaint (Samsung Mobile Services Receipt No.091 dtd.July 9,2010)with Vedant Services -Karve Road Pune-(Proprietor-Mr.Amar Pacharane-they dont have a landline or mobile phone printed on their receipts!!!!His personal mobile no-[protected]/[protected]) the Authorised Samsung Mobile Servicing Centre.I was told the mobile display needed to be replaced and that there was no need to erase the data.I agreed.Initially I was told that the job would be done within a week.Then Vedant Services started become creative in giving me excuses about delay.Sometimes the display was not available with the Mumbai stockist.!!!Once I was even told the couriered parcel had arrived blank!!!Finally on August 5,2010 i.e 27 days the display arrived and they fitted it inside my mobile with a 1 month display warranty.The service centre was so callous in their approach that they didn't even check whether I was able to access the menu and other things.When I told them this problem they corrected it .Immediately after a couple of days, the screen went totally blank.I again went back and they somehow did some temporary repair work and gave me back.This started happeneing very frequently and every time I had to go back and get it repaired.Finally they told me to get software update for which they asked me to get the data on mobile saved.I asked them to save the data for me temporarily but they were stubborn and didn't co-operate.I reluctantly copied the data on my PC.
I submitted them the mobile on August 17 for software updates.Mr.Amar-the proprietor promised me that they would match the necessary binary and for that they would need a whole day .I surrendered them my mobile in good faith that they would give me finally a perfect display and a fully repaired mobile.On August 18 they told me that software update was impossible as they could not set up a connection !!!!Fed up of the technical failure of Vedant Services to correctly repair my mobile, I asked them to fit my old display.
To top this all when they gave me back my mobile,again it was totally blank,i.e. worse than the half-visible and unclear display my mobile had originally!!!!!
If Samsung cannot repair a thing they should not at least worsen it by damaging it completely!!!
In my life I never had a worse experience about any appliance and what Samsung and their Service Centre is doing is plain horrible service detrimental to the interests of their own consumers.
When you approach the Samsung helplines, they direct you to the same service center instead of escalating the issue at the appropriate level!!!!How devious!!!
God knows why Samsung India manufactures devices to which they cannot provide any service support!!!A customer feels cheated badly.
I am contemplating a strong legal action for compensation very soon against Samsung India and Vedant Services under MRTP and Deficiency in Services under a Consumer Court or under the local jurisdiction.

I have purchase Samsung Omnia Pro Mobile B-7320. My down scroll key is not working and went to Samsung Repair center in Noida. It has taken 20 days already for small spare part. They said I have pay Service Charge and Spare Part charge but when i argued the product is under warranty they said they will charge for only key pad which would amount to Rs.150 only.

During my five visits for confirmation about repair they said the parts have not come. During the period i also saw many people coming for months and their products are not repaired. All are new mobiles with 80% problems described as liquid problem and the common reason for it is sweating and moisture.

Why does Samsung creates a mobile that so vulnerable to moisture and sweat. And i didn't understand why my down scroll key and backspace key is affected by the so called liquid problem.

Today i asked to give my mobile back so that i could use it. I have purchased the smartphone to leave it at the mercy of Service Center people. Today they said the spare part will call around Rs.500.

I donot know how samsung is monitoring these centers or samsung does produce cheap quality products.

Future buyers do beware before buying Samsung products.

SIR
My mobile is in warranty period and it is last date is 27/11/10. Samsung Star 3G s5603 after six months there is motherboard problem with my mobile..m going to Vashi(navi mumbai) sector-2 service center for repair but after submit moble they give me mobile after 1 month...its ok,,,but after that within 1 month there is again same problem with mobile...this time again they take 1 month repaire time[protected] to[protected]...n they never called me in between this repairing period....n there is big problem with Samsung mobile service...m fan of Samsung mobles but now m not...i never suggest anyone to buy samsung mobile...

during this period m mentally dis-satisfy...n there again m lose of money on another mobile buy n always go at service centre to ask abt my mobile....plzzzz rectify my problem...caz i dont know who is responsible for that alll....the company or in betwwener's

plzzz suggest what i do now.....after these big problems with my Samsung Mobile....

m w8ing

THnX

m SAhiL
mail [protected]@yahoo.com

[protected]
[protected]

airoli(navi mumbai)

hi,
i got samsung 1 ton split ac on May 2009 in AD & co Electronics, Green park, New Delhi.it was good for some months..but for around 3 month i dont get cooling effect even if i keep my temperature at 16c.so kindly consider my complaint and solve my problem as soon as possible..
My address:
Sarat Kumar Nayak
F-2, 1st floor, Lado sarai, New delhi-110030
Mob: [protected]

Dear Sir/Mam

I have a Samsung Mobile but i am very fedup about yor service after sell of product i am visit again and agin in service center for i have purchese one hands free lead one month ago but after 10 days i found in it some destrurbance in voice so i went to service center in kalka ji they say to me in samsung audit problem you go to Lajpat Nagar center so i went to lajpat nagar he said come after 15 aug 10 so i went on 16 aug 10 and they said that pls go to kalka ji i am don't understand if this is good reply i fell that i done mistake to salect samsung mobil pls do some thing about it if you can

Note pls reply in my mail ID which is given below

jain.[protected]@indiabulls.com
[protected]@yahoo.co.in
[protected]

Regards

Deep Jain

I HAVE GONE THROUGH A REAL BAD EXPERIENCE WITH RELIANCE DIGITAL TODAY. I WENT THERE TO PURCHASE A REFRIGERATOR AND ALSO A 42 INCH LCD TV. THE DEAL WENT FINE WITH THE REFRIGERATOR AS THE PRICE LOOKED CHEAPER AND THEY EVEN PROMISED THAT THE DELIVERY WOULD BE DONE IN THE EVENING. THEN I LOOKED TO PURCHASE TELEVISION. AND WONDER WHAT....? THESE GUYS ARE SO IGNORANT ABOUT WHATS IN STOCK AND NOT. I DECIDED THAT I WAS GOING TO BUY A SAMSUNG LCD TV ON EMI AND TOOK FINANCE FOR THIS THROUGH BAJAJ. ONCE THE ENTIRE PROCESS WAS DONE THE SALESMEN COMES AND TELLS ME THAT THERE IS NO STOCK AVAILABLE OF THAT PARTICULAR PIECE UNTILL THE NEXT 10DAYS. I WAS A BIT DISAPPOINTED BUT TRIED TO BE EMPATHETIC AND SWITCHED ON TO BUY ANOTHER ONE. WHILE I WAS JUST ABOUT TO COMPLETE ALL THE FORMALITIES HE COMES BACK TO ME AGAIN SAYS THAT THE SECOND PIECE THAT I HAVE CHOSEN TOO WAS ALREASY SOLD AND OUT OF STOCK. I WAS REALLY MAD AT THEIR CARELESS AND IGNORANT ATTITUDE AND I DECIDED THAT THE DEAL IS STINKING AND WANTED TO LEAVE FROM THERE FOR ONCE AND ALL. BUT THEN TWO OF THE SALES PEOPLE CHASED ME ASKING ME NOT TO BE ANNOYED AND WANTED ME TO GO FOR THE OTHER ONE WHICH IS AVAILABLE AND CAN BE DELIVERED SOON. AND THEY EVEN PROMISED ME TO SELL A 58,000 LCD TV FOR 50,000 BECAUSE OF THE BAD EXPERIENCE THAT I HAVE GONE THROUGH. THOUGH I WAS A BIT HESITANT I WAS LURED ONCE AGAIN TO FALL INTO TRAP. I HAVE CHOSEN THE ONE THAT THEY HAVE MENTIONED AND WHEN I WAS ABOUT TO CLOSE THE DEAL, A SALES PERSON COMES AND TELLS ME THAT THEY CAN ONLY PROVIDE ME THAT MUCH DISCOUNT ON THE PRODUCT IF IT WAS NOT AN EMI SCHEME. THOSE BUGGERS KNEW THAT I WAS BUYING THE LCD THROUGH THE FINANCE BUT STILL THEY PROMISED ME WITH THEIR NEGLIGENCE AND LACK OF KNOWLEDGE ABOUT CUSTOMERS. I WAS REALLY PISSED OFF NOW. I TOOK THEM TO TASK AND MADE THEM REALISE THAT HOW SICK THEIR SERVICE WAS. I EVEN EXPRESSED MY ANGER BY SAYING THAT I WOULD NOT EVEN HAVE BOUGHT THAT REFRIGERATOR AS I HAVE ALREADY PAID THE AMOUNT IN FULL FOR THAT.

THEN I WENT TO ANOTHER STORE TO BUY THE TV OF MY CHOICE AND RANGE. THE MOST SADEST PART IS THAT THE BAJAJ REPRESENTATIVE COULD NOT PROCESS MY REQUEST FOR FINANCE AS IT WAS ALREADY PROCESSED ON MY NAME THIS MORNING AT RELAINCE DIGITAIL AND HE SAID HE COULDNOT DO ANYTHING CAUSE THE PROCESSING THAT WAS MADE AT RELAINCE COULD NOT BE DELETED UNTIL FOR NEXT 3 MONTHS. AND NOW I WAS STRANDED THERE NOT KNOWING WHAT TO DO CAUSE FOR THE NEXT 3 MONTHS I CANT BUY A TV.

I WAS VERY DISAPPOINTED BUT ATLEAST TRIED TO MAKE UO MY MIND THINKING THAT I WAS ABLE TO PURCHASE REFRIGERAOT ATLEAST WITH OUT ANY HICCUPS. AS I TOLD YOU THAT THEY PROMISED ME TO DELIVER IT BY 5PM IN THE EVENING. ITS ALREADY 12AM NOW I DID NOT RECEIVE ANY COMMUNICATION FROM THERE.

RELIANCE DIGITAL..YOU GUYS SUCK.......

My samsung mobile model SGH-X620 , IMEI NO 355898/00/396992/8 always in limited service mode in all type of company sim like bsnl/tata. when we start our mobile limited service only is disply on mobile set & no outgoing and no incomming is happened on the set from last 5-6 months.

SUBHAS CHANDRA BARMAN,
MOB NO.-[protected]

I submitted a complain with samsung call centre no [protected] on 6th August,2010 about non working of frost free refrigerator. No one came from company to check my complain nor any call from the service centre. I think this is a worst company who does not care about his costumer.
Mohd Amir,
Department of Zoology, A.M.U., Aligarh

I had bought a samsung mobile handset in April 2010. In June it developed some problems in the camera first and then in the display screen. I tool it to the authorised sercive centre CEE EMM SERVICES in sector 27, noida. It was given for repair on 24 July 2010, with a promise of returning after one week. Now they are not responding to my phone calls to inquire about the position of the phone, nor are they able to give any satisfactory reply if at all, i manage to talk to them.
There were many other people at the service centre with similar problems when i went there,some even coming again and agin for the past 2 months without their porblme being resolved.
If this is the state of affairs at such a reputed company, i am afraid we are infor serious trouble

i have purchased a samsung mobile in the month of March 20010 on the 16Th. the mobile suddenly after 3 days suddenly gets switched off and again resumes after removing the battery and this is happening atlest twice a day. i send the handset to samsung service center where they said that they will check and get it rectified. after 2 days they informrd that they have to send the handset to cennai as their serive center is only at cennai. now i am already without a handset for past 10 days and they expect me to do without a handset for 10 more days. i am not getting a replacement for the handset nor a standby handset till the time they get it rectified. why should i get it repaired when i am suppose to get a replacement. its within warranty. why should i use a faulty handset. please help regarding this as i am suffereing without a handset.

anset purased from Univercell. Invoice no is 378443 Dt/16/03/2010