Samsung India Complaints & Reviews

sir,my mobile has been stolen on 5th f september at between 4:00am to 7:00am

it contained 8 GB micro card with vodafone sim in it

as i was in guwahati(india) for college function purpopse...it lies in assam state which blocks all the outsider's SIM..so my sim was not working their..

i posted a FIR regarding this in the nearest station...but the cops say that now it can't b figured out

i'm extremely depressed as no one is helping me out

imei no.-354369/03/021067/9


plz help me out
contact no.[protected]

rahul sharma

Dear Sir,

We brought one samsung mobile from Hotspot mobile shop.bill no.[protected] dated 22.11.09 but after 10 month mobile lcd screen's left side many orange colour dots shown. I complain to samsung customer care they told me that " that's is not free repairing we r not given warrenty of lcd i[censored] r paying 1600/- rs. then we are replace of new lcd in your mobile.

Please help.

Regards,
Sonal L. christian
[protected]

Dear,

I am Ashish Jain from Kolkata (India). I bought Samsung mobile model no. GT S5233S star on February'2010. The day i bought the phone i have been to samsung service centre for some trouble for 4 times. Now it was off load of such a product i am using, last month i got my phone from samsung service centr after an observation of 20 days. Now not even a month had gone and again a screen touch problem arouse. Its really gatting havoc now.

It was surprise to see that after i had a talk to the customer care people and ask for any superior e-mail id they simply said that they dont have any e-mail id to lodge complaint for.

Pls help me, else i would be happy to throw your product in any dustbin which is its suitable place.


Regards,

Aashish jain
[protected]
[protected]

Dear Sir,
I was purchased Split AC 1.5 ton for my bedroom in 2005 of SAMSUNG. First of all i want to say that i was fan of samsung, in my house out of 5 TV and LCD there is 4 is samsung, out of 5 AC all is samsung, 2 Refrigerator is samsung and mostly appliences which we are using in our house and office also is SAMSUNG. But very painfully sad to say that the service part is very very extreme bad. I was lodged my complain for my AC on 31st July 2010 vide No. [protected]. After so many phone calls (more than 10-15 calls) to their customer care [protected], which may be noted in their call centre. Finally their technician was visited my place on[protected] and remove the outdoor unit for carry the same in their service centre for repairing vide their work order memo no. PS/AUG/72. Very sorry to say that not a single call i am received from their service centre after taking the outdoor unit, instead of receiving call from your side, i have to follow them to know the status of My AC. Today i had talked to Mr. Shyamal, incharge of service centre and Mr. Majumdar, Head of this region, they told me that there is problem in compressor and we have to change it and your AC model is old and it was manufactured by VOLTAS and marketed by SAMSUNG, so we want some more time to find out the above model compressor.
So, please tell me how it will take time to repair my AC. Its already 39 days has gone, and i am still suffering without AC. What was the benefit of purchasing SAMSUNG. My earlier case for 32" LCD is also very bad, which you can check in your service record. For change the panel of LCD your service centre was taken almost 75 days. After a feeling very painfully harrashment from their side, i am written this complain to your website. Please suggest me, what legal action should be taken against the company for their service part, Please help me.
Waiting for your reply,
Regards,
Mukesh Kr. Jindal
923, JIndal House,
Fatasil Main Road,
(Opp. Park)
Guwahati - 781009
Assam
Ph:[protected]
[protected]
[protected]O)
[protected]R)
Email : [protected]@hotmail.com

Hi this is yousuf bought new samsung metro s3310i recently, i got the kies software which is not supporting on any of the operating system,every time i connect my mobile phone to my computer it shows an error message unknown device has been connected, i downloaded this kies software from the following link "http://www.samsung.com/in/support/detail/supportPrdDetail.do?menu=SP01&...⇄

WE ARE USING SAMSUNG NICROWAVE SINCE LAST THREE YEARS WE FOUND SOME PROBLEM IN IT. WE LAUNCHED A COMPLAINT IN SAMSUNG SERVICE CENTRE [protected] ON 26TH AUGUST 2010. THE ENGINEER CAME TO OUR HOME & CHECK THE PROBLEM AND TOLD THE MAGNATONE PART WAS BAD AS TOLD BY THE ENGINEER, WE ASKED HIM TO REPLACE THE SAME BUT THE PART WAS NOT WITH HIM SO HE WILL BRING THIS PART FROM THE OFFICE. SINCE THAT DAY WE ARE FOLLOWING UP WITH THE NUMBERS EITHER THE PHONE WAS NOT PICKED UP AND IF IT PICS UP THE RESPONSE WAS THAT YOUR COMPLAINT WILL BE ATTENDED TODAY.

THIS HAS BEEN THEIR REGULAR PRACTICE

WE ARE FOLLOWING UP WITH MANAGER MR. SANJAY
EXECUTIVE MR. JITESH
ENGINEER MR. HARIJINDER

KINDLY RECTIFY THE PART OR IF NOT ABLE TO RECTIFY YOUR PRODUCT KINDLY TAKE THIS AWAY AS NO USE FOR US.

MANISH MEHRA
[protected]

Dear sir,

I lodged a complain for my Top Loading washing machine (WA75N6Eg1/XTL), which was running but little sound of sparking near the base of machine was there on 23rd of July 2010 (Exact date and complaint no. not remembered), an engineer from sumsung came on 28th of July 2010 he done something and told that some wire was loose and now it'll work but due to power cut I was not able to run the machine, so I written on the engineer's feed back form " subject to trial ", and paid him service charge of Rs. 276, the engineer also gave me a number ([protected], suraj singh) and told that in case of any problem you call me I'll solve that. Same day when I start the machine that was moving in uni-direction and only start and stop button was responding. so next day I called on the same number, and response was "yes I am from samsung but not that person who has visited to you". when I told him the problem, he guided me that kindly register another complaint to customer care then we can help you. so, I made a complaint on[protected] vide complaint no. [protected] on 2nd of August 2010, after 2 days an engineer came and checked the machine and told "Controller card is not working, you have to replace with new card and you have to pay Rs. 750" I told fine, and he also told it will take a time of one week, after 10 or 12 day I again called to customer care and told that no one is updating me, so same day I received a call and the person says that it will take another 5-6 days, next day a person came from samsung and removed the card and told that I am taking this to know the model, he has not given any receipt for the card. after that I am calling again and again but no response from the service center has been given, now I dont know what to do and where to call. I never expected this type of response from samsumg

Jitendra K. Singh
Lucknow

We had bought Samsung series 5, 40" screen LCD TV; while installing the service engineer from samsung noticed that the cable input lead is broken. This has happened around a month back, and since then we haven't heard from the company again. They aren't willing to change the set. How can a company be trusted if they do such things. I would want that there shall be system to revoke credit payments of such companies who cheat customers by delivering faulty products.

I have purchased on Samsung TV (Vision Plus model) in June 1999. Till 2008 it was working good. After that red colour is gradually decreasing. We hae given complaint to Samsung customer care. Executive came and some work was done and changes around Rs. 3000. After that is was ok for few months.

In 2008 November onwards, picture is coming delay. (ones we starts picture will appears delay, gradually it was increasing the time) Finally picture is not appearing upto 1/2 day. I have given complaint, executive says that the picture tube problem.

I am planning to change the picture tube. Please suggested where i can get it and how to proceed.

Thanking you very much, if you will give the details.

Regards
Prasad
[protected]

Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : subhashish bhattacharya<[protected]@yahoo.com>
Date : Sep 05, 2010 23:36 (GMT+09:00)
Title : CARELESS SERVICES

Sir,
Good day! I am really sorry to remind you about last enroled complain to customer care-only more than one month past but still on date nobody has come to attend my complain.You can understand my limit of patience has crossed.

Sir,may i know what is the reason to kill such a long time to attend a compain?What is your expectations now from a customer?

I think again not have to repeat the complain because below written mail is self explained.


Your's truly,

Subhashish Bhattacharya.

Qtr.no. I-576,Hindalco Colony,

Renukoot(U.P) 231 217.

Ph.(R.:[protected]/[protected].

Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : subhashish bhattacharya<[protected]@yahoo.com>
Date : Aug 04, 2010 01:54 (GMT+09:00)
Title : Most Urgent!

Dear Sir,

Good morning! I am really great fan of Samsung products but really very unhappy with it's services after sell,trailing mail is self explained when i bought "Samsung Washing Machine-Silver Nano".

This is again for your kind considerations please that i bought "Samsung-Micro oven(Model No.CE 1031LFB) on dtd. 17th Oct.'09 & suddenly it's inner side- light has gone out & so,we unable to see the activites of inner side at the time of preparation any food.As usual compalined to the dealer :"Kejari Wal Sales",Renukoot.Sonebhadra.U.P.(Authorised dealer's name Mr. Anoop Kejriwal,Mob#[protected])before two weeks ago. Service Engr. has come to attend the complain and he said that the bulb is fused and have to relpace.He assured me for replcement with 3-4 days but unfortunately 10 days past nobody has come & we are unable to operate the Micro Oven.

We are also getting another important unhygenic probelem :The Ceramic Cavity is slowly damaging and chips are falling over the food at the time preparation of foods in the oven.Where Samsung assured & patent for it's hygenic Ceramic unscratched Cavity.While we only use soft/mild detergent & follow the steam wash also for cleaning the cavity.

Sir,i am waiting for your prompt & logical reply.If the probelem presists for my perticular set then immediately replace the set.Unsatisfactory reply will be not entertained & could be pursue the complain to C.O.O-Samsung Group.


With regards.

Your sincerely,

Subhashish Bhattacharya.

Qtr.No. I-576,Hindalco Colony,

Renukoot.(U.P).

Mob.#[protected]/[protected]R:).

Mail ID:[protected]@yahoo.com

Undersigned has purchase SAMSUNG MOBILE(touch screen) model samsung S5233 S and Invice no PB5429 form THE MOBILE STORE,Gandhi Chowk,Pathankot,Phone No:[protected] on 15-Nov-2009.

I found that mobile touch sreen is not working fron 27-Aug-2010 and same same day contact withTHE MOBILE STORE,Gandhi Chowk,Pathankot, he sent to me at authorised samsung mobile repair center " NAYER MOBILE REPAIR servive center,back side Indian color center,(QSS),Dhangu Road,Pathankot(PB).
I have met with Mr.Amit Nayer 2 times ,but he refuse to service it. After that I have contact with your service area manager Mr Rahul on 30-AUG-2010. And also 31-AUG-2010 at 3.00 PM I have contacted with him .He has not given positive response.

Please advice to concern person to solve the problem ,The mobile is in warranty period.

Please reply as earliest.If you will not solve the problem within legal permitted days then I shall be free to go for further action .

Thanks,

J.K Singh
[protected]
e-mail: [protected]@rediffmail.com

Hi,

I registered this complaint (No#[protected]) around 10 Days(29 Aug 2010) back as my Refridgerator was not working. After registering this complaint, an engineer visited our place and cheked the Refridgerator and told us that it was due to Gas Leakage and he will be sending another engineer to refill the Gas but no one came. Then I called your Samsung Service center again at[protected] and asked them to please send some one to repair my fridge. Another engineer came after that and he refilled the Gas but my refridgerator didnt work, then they check it again and found that Thermostat was damaged and they bypassed the Thermostat and setup my fridge in Direct Mode. I asked them to please replace my Thermostat as well and they said that it will be replaced by another engineer (Strange!!!!)(This Engineer visited on 31/08/2010). I waited for few days but no one came then I called up again at[protected] and I asked them to send some one to replace Thermostat, the representative there told me that he is putting my reqest on priority and arranging call back for me but I didnt get any call however another engineer visited my place on 04/09/2010 and looked at the fridge, noted few things and told me that some one will visit on 06/09/2010 and will repair it. But again no one came on Monday as well and when I called customer care, they told me that they are going to put my request on an urgent priority and arrangig call back for me.. but as usual no call and no one came to repair my fridge. Now I have few questions
1. What is a time estimate for a repair ? It is more that 10 Days when I registered my complaint and still waiting ?
2. When the Thermostat was damaged, why Gas was refilled ? Looks like they made fool of me and charged 800/- for gas refill while the issue was with Thermostat ?

I am requesting you to please provide an update on above complaint number as soon as possible.

Hi,
I purchased a samsung Corby Pro Handset on 1st August 2010. But within 10 days it got heating problem while charging & the mobile turned off. When I asked the dealer for a replacement he was not ready to make a replacement also. Till date there is no proper response from the dealer.

Kindly look into the matter & help me in getting the replacement for my mobile with a new one. Otherwise all the customers will loose their faith in this brand.

I have purchased a new samsung mobile (CDMA) on 21st June 2010 and was using reliance sim card (Mobile No [protected]) and got lost on 2nd Sept 2010 till date iam trying to locate the same but the mobile is still switched off so can anyone please suggest me how to trace the mobile or sim

some important contacts are required urgently so please help me to trace the same

please mail me at [protected]@gmail.com

I have purchased Samsung SCH 219 mobile in
27 Jan 2010.

After third month Mobile got switch off very frequently

Battery fault (Exhasuted within seventh Month o[censored]se),

Samsung service centre refusing to replace the battery.

I have seen this type of fault in this piece of samsung

Suggesting all, not to purchase this series of mobile

Requesting Samsung to replace my mobile battery


Jagdish

To,
Mr.Kiran Kabadi'
Police Inspector,
Head,Department of Cyber crime,
Nashik Police Commissioner Office,
Nashik,Maharashtra.

Sub-Cheating by/Completes against INDIA TODAY BOOK CLUB.

Respected sir,
I am the regular member of INDIA TODAY BOOK CLUB,I perchace online/on phone call from INDIA BOOK CLUB from last 3-4 years.As per there policy; they sent me the gift vouchers of free holiday...I got more then 7-8 vouchers for holidays & 7-8 vouchers for free air tickets, I follow the system,With form also sent bank DD's, as per they advised.but from last 3-4 monts they not respond properly,After the emails & telephonic completes;yet they are not respond....
Before few days they called me & told you are selected as a lucky member;you have to purchase a product of near about Rs.17900/- & we will send you the DIAMOND GIFT VOUCHER of Rs.50,000/-...After booking;they ask for again one chance to get Rs.50,000/-'s gift vouchers,I again book for Approx Rs.14000/-...
After received the courier; the INDIA TODAY HEAD OF THE SAME DEPARTMENT ask me for one new purchase & promise to send one new gift voucher of Rs.50,000/-with last winning vouchers of Rs.1,00,000/-...I refuse to purchase...He ask me again & again for 5999/- product...
I refuse & ask first about 100000/- Rs. DIAMOND VOUCHERS...FROM THAT DAY THEY NOT PICKED UP THE CALLS & YET NOT RECEIVED THE GIFT VOUCHERS....
Sir,I request you to to get my money back from the INDIA TODAY BOOK CLUB;& DO THE LEGAL ACTION AGAINST THEM.
The details about order as follow..
BOOKING ID.[protected] &[protected] Date[protected]
& SECOND BOOKING ID.[protected] &[protected] Date[protected]
Telephone they given on call for inquiry is [protected].
I am also asking for payment revert to banks/credit card grievance cell..
Please do the needful.
Thanking you.

DR.HEMANT DIXIT
ABHINAV,CHITCO CENTRE,2ND FLOOR,
NEAR HOTEL PANCHAWATI,VAKILWADI,MG ROAD,
NASHIK 422001
MAHARASHTRA
CELL. [protected]

Copy to INDIA TODAY BOOK CLUB/CREDIT CARD BANKS/Home Minister of Maharashtra/Legal department of Abhinav Group of Education/Chairman,school of cyber crime/President, All India Human Rights Association,Delhi/

We are highly dissatisfied with the Samsung Window AC, product as well as their service. We have purchased the same 4 years back. It was all fine for the first year. After that it required gas filling at every season. This year too service year replaced the gas & charged heavily for that. But AC worked only for a week and stopped working, Service engineer came after a long one week wait and multiple telephonic complaints. He said that compressor of AC need to be replaced and as it is under warranty it will be done free of cost. And now since last 15 days of daily telephonic complaints, nobody came nor giving answers to our phone calls. Our complaint no. is [protected].

I bought Samsung LCD TV on 17th Aug-07 from croma Juhu.This cost me around Rs: 65000. And now within 3 years TV screen is off. I am very upset with it and entire samsang.you can not sale kind of a product that last for few years and then goes in to the scrap. I have bought that with very high priced and high expectations because it’s Samsung. Now when I complained about it the person from the company saying the screen is off and it will cost me Rs: 30000. Which I can not afford at all.
And I would request to do something about it, and get back to me as soon as possible.

Melvin Edward Colaco
C-24,65 swapnapurti,svp nager,
4-bunglow, Andheri (w)
mumbai-53
Mobile-[protected]

I purchased a split ac (model # as183uga) from ezone, Ghaziabad on 28 mar 2010.

The ac was installed by authorized Samsung representatives. Ever since the ac has been installed, it has not been operating properly. There has been a continuous problem with the cooling of the ac. I have already raised this at your customer contact center four times (emails and calls at your customer care center). At the first three instances your technicians told me that the gas has leaked out. Post this the technicians refilled the gas three times but the same problem persists. The ac works fine for 2-4 day and starts giving the same problem again and again. As of now, the ac is completely non functional and is sitting like a decoration piece in my room.

The fourth time I was told that the AC will be replaced but I am still awaiting a resolution.

I would really like your urgent attention on the issue please. This is the fifth time I am raising this issue. I would request your immediate support in getting my ac immediately replaced.

The ac has been of no use to me for the last 6 months and I would again request your immediate attention. This is completely unexpected of a leading brand like Samsung.

If the ac is not replaced in the next 10 working days, I will be raising a formal complaint with the consumer coyrt in India.


Regards,
Aditya Kaul
49-C, Pocket – A
SFS Flats
Mayur Vihar Phase – III
Delhi – 110096
Tel: [protected] / [protected]

Respected authorities , I Manish Saroa submitted my samsung star phone for screen replacement on 4 september 2010 at lakshya tech solutions limited 230 ,sukhlal shopping complex ,shiva market pitampura , new delhi 110034 with memory card in the slot and got it back same day.But on reaching home i realised that my memory card was missing ,so i called up the service centre but nobody picked my call. Next day i again called up there and told about my complaint but they said there was no memory card present in the phone when i left it for screen replacement. Now the person Mr. Yogender is completely refusing of returning back my memory card , Mr Yogender is the person who dealed with my mobile and signed as authority. SIr/Madam it is my humble request that if you can help me to sort out this matter.

bill no = book 04 , Cr.No =154;
Svc tax no = AABCL6786ESD001
address = lakshya tech solutions limited
230 ,sukhlal shopping complex ,
shiva market pitampura ,
new delhi 110034

prsnl details
name = manish saroa
email id = manish [protected]@yahoo.com