Samsung India Complaints & Reviews

WE ARE USING SAMSUNG NICROWAVE SINCE LAST THREE YEARS WE FOUND SOME PROBLEM IN IT. WE LAUNCHED A COMPLAINT IN SAMSUNG SERVICE CENTRE [protected] ON 26TH AUGUST 2010. THE ENGINEER CAME TO OUR HOME & CHECK THE PROBLEM AND TOLD THE MAGNATONE PART WAS BAD AS TOLD BY THE ENGINEER, WE ASKED HIM TO REPLACE THE SAME BUT THE PART WAS NOT WITH HIM SO HE WILL BRING THIS PART FROM THE OFFICE. SINCE THAT DAY WE ARE FOLLOWING UP WITH THE NUMBERS EITHER THE PHONE WAS NOT PICKED UP AND IF IT PICS UP THE RESPONSE WAS THAT YOUR COMPLAINT WILL BE ATTENDED TODAY.

THIS HAS BEEN THEIR REGULAR PRACTICE

WE ARE FOLLOWING UP WITH MANAGER MR. SANJAY
EXECUTIVE MR. JITESH
ENGINEER MR. HARIJINDER

KINDLY RECTIFY THE PART OR IF NOT ABLE TO RECTIFY YOUR PRODUCT KINDLY TAKE THIS AWAY AS NO USE FOR US.

MANISH MEHRA
[protected]

Dear sir,

I lodged a complain for my Top Loading washing machine (WA75N6Eg1/XTL), which was running but little sound of sparking near the base of machine was there on 23rd of July 2010 (Exact date and complaint no. not remembered), an engineer from sumsung came on 28th of July 2010 he done something and told that some wire was loose and now it'll work but due to power cut I was not able to run the machine, so I written on the engineer's feed back form " subject to trial ", and paid him service charge of Rs. 276, the engineer also gave me a number ([protected], suraj singh) and told that in case of any problem you call me I'll solve that. Same day when I start the machine that was moving in uni-direction and only start and stop button was responding. so next day I called on the same number, and response was "yes I am from samsung but not that person who has visited to you". when I told him the problem, he guided me that kindly register another complaint to customer care then we can help you. so, I made a complaint on[protected] vide complaint no. [protected] on 2nd of August 2010, after 2 days an engineer came and checked the machine and told "Controller card is not working, you have to replace with new card and you have to pay Rs. 750" I told fine, and he also told it will take a time of one week, after 10 or 12 day I again called to customer care and told that no one is updating me, so same day I received a call and the person says that it will take another 5-6 days, next day a person came from samsung and removed the card and told that I am taking this to know the model, he has not given any receipt for the card. after that I am calling again and again but no response from the service center has been given, now I dont know what to do and where to call. I never expected this type of response from samsumg

Jitendra K. Singh
Lucknow

We had bought Samsung series 5, 40" screen LCD TV; while installing the service engineer from samsung noticed that the cable input lead is broken. This has happened around a month back, and since then we haven't heard from the company again. They aren't willing to change the set. How can a company be trusted if they do such things. I would want that there shall be system to revoke credit payments of such companies who cheat customers by delivering faulty products.

I have purchased on Samsung TV (Vision Plus model) in June 1999. Till 2008 it was working good. After that red colour is gradually decreasing. We hae given complaint to Samsung customer care. Executive came and some work was done and changes around Rs. 3000. After that is was ok for few months.

In 2008 November onwards, picture is coming delay. (ones we starts picture will appears delay, gradually it was increasing the time) Finally picture is not appearing upto 1/2 day. I have given complaint, executive says that the picture tube problem.

I am planning to change the picture tube. Please suggested where i can get it and how to proceed.

Thanking you very much, if you will give the details.

Regards
Prasad
[protected]

Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : subhashish bhattacharya<[protected]@yahoo.com>
Date : Sep 05, 2010 23:36 (GMT+09:00)
Title : CARELESS SERVICES

Sir,
Good day! I am really sorry to remind you about last enroled complain to customer care-only more than one month past but still on date nobody has come to attend my complain.You can understand my limit of patience has crossed.

Sir,may i know what is the reason to kill such a long time to attend a compain?What is your expectations now from a customer?

I think again not have to repeat the complain because below written mail is self explained.


Your's truly,

Subhashish Bhattacharya.

Qtr.no. I-576,Hindalco Colony,

Renukoot(U.P) 231 217.

Ph.(R.:[protected]/[protected].

Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : subhashish bhattacharya<[protected]@yahoo.com>
Date : Aug 04, 2010 01:54 (GMT+09:00)
Title : Most Urgent!

Dear Sir,

Good morning! I am really great fan of Samsung products but really very unhappy with it's services after sell,trailing mail is self explained when i bought "Samsung Washing Machine-Silver Nano".

This is again for your kind considerations please that i bought "Samsung-Micro oven(Model No.CE 1031LFB) on dtd. 17th Oct.'09 & suddenly it's inner side- light has gone out & so,we unable to see the activites of inner side at the time of preparation any food.As usual compalined to the dealer :"Kejari Wal Sales",Renukoot.Sonebhadra.U.P.(Authorised dealer's name Mr. Anoop Kejriwal,Mob#[protected])before two weeks ago. Service Engr. has come to attend the complain and he said that the bulb is fused and have to relpace.He assured me for replcement with 3-4 days but unfortunately 10 days past nobody has come & we are unable to operate the Micro Oven.

We are also getting another important unhygenic probelem :The Ceramic Cavity is slowly damaging and chips are falling over the food at the time preparation of foods in the oven.Where Samsung assured & patent for it's hygenic Ceramic unscratched Cavity.While we only use soft/mild detergent & follow the steam wash also for cleaning the cavity.

Sir,i am waiting for your prompt & logical reply.If the probelem presists for my perticular set then immediately replace the set.Unsatisfactory reply will be not entertained & could be pursue the complain to C.O.O-Samsung Group.


With regards.

Your sincerely,

Subhashish Bhattacharya.

Qtr.No. I-576,Hindalco Colony,

Renukoot.(U.P).

Mob.#[protected]/[protected]R:).

Mail ID:[protected]@yahoo.com

Undersigned has purchase SAMSUNG MOBILE(touch screen) model samsung S5233 S and Invice no PB5429 form THE MOBILE STORE,Gandhi Chowk,Pathankot,Phone No:[protected] on 15-Nov-2009.

I found that mobile touch sreen is not working fron 27-Aug-2010 and same same day contact withTHE MOBILE STORE,Gandhi Chowk,Pathankot, he sent to me at authorised samsung mobile repair center " NAYER MOBILE REPAIR servive center,back side Indian color center,(QSS),Dhangu Road,Pathankot(PB).
I have met with Mr.Amit Nayer 2 times ,but he refuse to service it. After that I have contact with your service area manager Mr Rahul on 30-AUG-2010. And also 31-AUG-2010 at 3.00 PM I have contacted with him .He has not given positive response.

Please advice to concern person to solve the problem ,The mobile is in warranty period.

Please reply as earliest.If you will not solve the problem within legal permitted days then I shall be free to go for further action .

Thanks,

J.K Singh
[protected]
e-mail: [protected]@rediffmail.com

Hi,

I registered this complaint (No#[protected]) around 10 Days(29 Aug 2010) back as my Refridgerator was not working. After registering this complaint, an engineer visited our place and cheked the Refridgerator and told us that it was due to Gas Leakage and he will be sending another engineer to refill the Gas but no one came. Then I called your Samsung Service center again at[protected] and asked them to please send some one to repair my fridge. Another engineer came after that and he refilled the Gas but my refridgerator didnt work, then they check it again and found that Thermostat was damaged and they bypassed the Thermostat and setup my fridge in Direct Mode. I asked them to please replace my Thermostat as well and they said that it will be replaced by another engineer (Strange!!!!)(This Engineer visited on 31/08/2010). I waited for few days but no one came then I called up again at[protected] and I asked them to send some one to replace Thermostat, the representative there told me that he is putting my reqest on priority and arranging call back for me but I didnt get any call however another engineer visited my place on 04/09/2010 and looked at the fridge, noted few things and told me that some one will visit on 06/09/2010 and will repair it. But again no one came on Monday as well and when I called customer care, they told me that they are going to put my request on an urgent priority and arrangig call back for me.. but as usual no call and no one came to repair my fridge. Now I have few questions
1. What is a time estimate for a repair ? It is more that 10 Days when I registered my complaint and still waiting ?
2. When the Thermostat was damaged, why Gas was refilled ? Looks like they made fool of me and charged 800/- for gas refill while the issue was with Thermostat ?

I am requesting you to please provide an update on above complaint number as soon as possible.

Hi,
I purchased a samsung Corby Pro Handset on 1st August 2010. But within 10 days it got heating problem while charging & the mobile turned off. When I asked the dealer for a replacement he was not ready to make a replacement also. Till date there is no proper response from the dealer.

Kindly look into the matter & help me in getting the replacement for my mobile with a new one. Otherwise all the customers will loose their faith in this brand.

I have purchased a new samsung mobile (CDMA) on 21st June 2010 and was using reliance sim card (Mobile No [protected]) and got lost on 2nd Sept 2010 till date iam trying to locate the same but the mobile is still switched off so can anyone please suggest me how to trace the mobile or sim

some important contacts are required urgently so please help me to trace the same

please mail me at [protected]@gmail.com

I have purchased Samsung SCH 219 mobile in
27 Jan 2010.

After third month Mobile got switch off very frequently

Battery fault (Exhasuted within seventh Month o[censored]se),

Samsung service centre refusing to replace the battery.

I have seen this type of fault in this piece of samsung

Suggesting all, not to purchase this series of mobile

Requesting Samsung to replace my mobile battery


Jagdish

To,
Mr.Kiran Kabadi'
Police Inspector,
Head,Department of Cyber crime,
Nashik Police Commissioner Office,
Nashik,Maharashtra.

Sub-Cheating by/Completes against INDIA TODAY BOOK CLUB.

Respected sir,
I am the regular member of INDIA TODAY BOOK CLUB,I perchace online/on phone call from INDIA BOOK CLUB from last 3-4 years.As per there policy; they sent me the gift vouchers of free holiday...I got more then 7-8 vouchers for holidays & 7-8 vouchers for free air tickets, I follow the system,With form also sent bank DD's, as per they advised.but from last 3-4 monts they not respond properly,After the emails & telephonic completes;yet they are not respond....
Before few days they called me & told you are selected as a lucky member;you have to purchase a product of near about Rs.17900/- & we will send you the DIAMOND GIFT VOUCHER of Rs.50,000/-...After booking;they ask for again one chance to get Rs.50,000/-'s gift vouchers,I again book for Approx Rs.14000/-...
After received the courier; the INDIA TODAY HEAD OF THE SAME DEPARTMENT ask me for one new purchase & promise to send one new gift voucher of Rs.50,000/-with last winning vouchers of Rs.1,00,000/-...I refuse to purchase...He ask me again & again for 5999/- product...
I refuse & ask first about 100000/- Rs. DIAMOND VOUCHERS...FROM THAT DAY THEY NOT PICKED UP THE CALLS & YET NOT RECEIVED THE GIFT VOUCHERS....
Sir,I request you to to get my money back from the INDIA TODAY BOOK CLUB;& DO THE LEGAL ACTION AGAINST THEM.
The details about order as follow..
BOOKING ID.[protected] &[protected] Date[protected]
& SECOND BOOKING ID.[protected] &[protected] Date[protected]
Telephone they given on call for inquiry is [protected].
I am also asking for payment revert to banks/credit card grievance cell..
Please do the needful.
Thanking you.

DR.HEMANT DIXIT
ABHINAV,CHITCO CENTRE,2ND FLOOR,
NEAR HOTEL PANCHAWATI,VAKILWADI,MG ROAD,
NASHIK 422001
MAHARASHTRA
CELL. [protected]

Copy to INDIA TODAY BOOK CLUB/CREDIT CARD BANKS/Home Minister of Maharashtra/Legal department of Abhinav Group of Education/Chairman,school of cyber crime/President, All India Human Rights Association,Delhi/

We are highly dissatisfied with the Samsung Window AC, product as well as their service. We have purchased the same 4 years back. It was all fine for the first year. After that it required gas filling at every season. This year too service year replaced the gas & charged heavily for that. But AC worked only for a week and stopped working, Service engineer came after a long one week wait and multiple telephonic complaints. He said that compressor of AC need to be replaced and as it is under warranty it will be done free of cost. And now since last 15 days of daily telephonic complaints, nobody came nor giving answers to our phone calls. Our complaint no. is [protected].

I bought Samsung LCD TV on 17th Aug-07 from croma Juhu.This cost me around Rs: 65000. And now within 3 years TV screen is off. I am very upset with it and entire samsang.you can not sale kind of a product that last for few years and then goes in to the scrap. I have bought that with very high priced and high expectations because it’s Samsung. Now when I complained about it the person from the company saying the screen is off and it will cost me Rs: 30000. Which I can not afford at all.
And I would request to do something about it, and get back to me as soon as possible.

Melvin Edward Colaco
C-24,65 swapnapurti,svp nager,
4-bunglow, Andheri (w)
mumbai-53
Mobile-[protected]

I purchased a split ac (model # as183uga) from ezone, Ghaziabad on 28 mar 2010.

The ac was installed by authorized Samsung representatives. Ever since the ac has been installed, it has not been operating properly. There has been a continuous problem with the cooling of the ac. I have already raised this at your customer contact center four times (emails and calls at your customer care center). At the first three instances your technicians told me that the gas has leaked out. Post this the technicians refilled the gas three times but the same problem persists. The ac works fine for 2-4 day and starts giving the same problem again and again. As of now, the ac is completely non functional and is sitting like a decoration piece in my room.

The fourth time I was told that the AC will be replaced but I am still awaiting a resolution.

I would really like your urgent attention on the issue please. This is the fifth time I am raising this issue. I would request your immediate support in getting my ac immediately replaced.

The ac has been of no use to me for the last 6 months and I would again request your immediate attention. This is completely unexpected of a leading brand like Samsung.

If the ac is not replaced in the next 10 working days, I will be raising a formal complaint with the consumer coyrt in India.


Regards,
Aditya Kaul
49-C, Pocket – A
SFS Flats
Mayur Vihar Phase – III
Delhi – 110096
Tel: [protected] / [protected]

Respected authorities , I Manish Saroa submitted my samsung star phone for screen replacement on 4 september 2010 at lakshya tech solutions limited 230 ,sukhlal shopping complex ,shiva market pitampura , new delhi 110034 with memory card in the slot and got it back same day.But on reaching home i realised that my memory card was missing ,so i called up the service centre but nobody picked my call. Next day i again called up there and told about my complaint but they said there was no memory card present in the phone when i left it for screen replacement. Now the person Mr. Yogender is completely refusing of returning back my memory card , Mr Yogender is the person who dealed with my mobile and signed as authority. SIr/Madam it is my humble request that if you can help me to sort out this matter.

bill no = book 04 , Cr.No =154;
Svc tax no = AABCL6786ESD001
address = lakshya tech solutions limited
230 ,sukhlal shopping complex ,
shiva market pitampura ,
new delhi 110034

prsnl details
name = manish saroa
email id = manish [protected]@yahoo.com

We bought a samsung microwave model CE 103 VD on 13.06.2010 from Croma retail. It is not working since 01.08.10. We filed a complaint with samsung on 12.08.10. Engineer from samsung came to check the syatem on 14.08.10 and said a part needs to be replaced and he will do it next day. But after that despie numerous phone calls and emails they are not attending to our request. Everytime a new reference number is given but no action is taken. We are frustarated with this response of the company and dont know what to do.First complaint reference number given by samsung customer care on phone was [protected]. Last transaction no. given by samsung on 28.08.01 was [protected]. kindly help us in this matter.

Dear Sir/Madam,

I bought a samsung 29" TV on[protected], details as below-
Dealer Name - Arpan, Main Road, Rairaingpur, Mayurbhanj. Orissa, Pin No- 757043 (This dealer does not exist any more)

Model no - CS-29M50ME
Model Code - CS29M50MEEXXTL
Type No - GE29M50
S/N - 07413ZIQ700188X

On Aug 2010 I noticed increase in picture size horizontally and no brightness to view the image. To get a proper solution i dialed [protected] on 18th of Aug 2010 and lodged complain, number [protected]. The customer care executive gave me 48hrs of time within which the TV will be fixed by an engineer from the service center in Balashor, Orissa. After 48hrs of no service a second call was made to the customer care and as per routine work an executive verified my detail, which is -
Dr. Sapan Kumar Ray
M/S Pijush Honda
Rairangpur
Mayurbhanj
Pin 757043
Contact Numbers- [protected]/[protected]

and rescheduled the engineer’s visit to another 48hrs from that date. Similar incidents continued for another 15 days and finally I took the number of the service center in Balashore and the executive provided me the contact number of Mr. Akbar ([protected]/[protected]). I called Mr. Akbar the next day and he promised to send an engineer within 48hrs. The next day Pradeep, the engineer called me from his cell number [protected] and informed me about coming in the first half of the same day. But like always the promise was not kept and so I called him in the after noon when he was fixing some one's television in Badampahar which is faraway from my place but still he did not forget to promise me again to fix the television at any cost by that night. He came after 7pm, saw the problem, opened the set and removed 3 parts. After all this when the television was switched ON the picture was blurred with no brightness, no color and high contrast. He left it like that with an excuse of having no parts to repair and come back with necessary parts within 2 days. I questioned him about why the 3 original parts are unnecessarily replaced without knowledge of problem, and he said- “I was experimenting”. I was expecting him within 2 days but can not say how many 2 days are gone since that day and there was no news of him till the day I called him and to my surprise he disconnected my call saying "could not come due weather problem" and replied my several next calls as a "Wrong Number". Since then there is no contact with him but I did not stop calling customer care and they repeated with the verification procedures and changed the solution time from 48hrs to 12hrs. Many 12 and 48hrs gone and no solution provided until a customer care guy helped me providing contact number of Mr. Anurag Bindal ([protected]) of Bhubaneswar, according to him Mr. Bindal is the last person to help me through. So, I called Mr. Bindal and like the rest he promised to send an engineer next day at first half. I got no response since that day from any one…the promised days are over, my energy of calling customer care and the other associates are over. The interesting part conversation is with a customer care executive, it’s like this-

Me-"Sir, its almost going to be one month and complain no [protected] is still there, can you tell me when the TV going to be fixed?"
Executive- "Sir, the delay is due to your place is in interior part of the town"
Me-" Then why are you selling products in interior part of town where you can not provide service, and how long it takes to cover the distance of 150 km?"
Executive - "Sir, I'm taking another fresh complain and have faith on me this problem will solve by tomorrow night"

How many fresh complains will fix my television?
How many days will it take to visit Rairangpur from Balashor?
How many Pradeep like engineers are there in Samsung service center?
How many times do I’ve to call Mr. Akbar and Mr. Bindal, who are the management bodies of Samsung products?

I'm frustrated with Samsung product and the kind of service received from all the channels. I request a solution so that people like me will not be harassed by the manufacturers like Samsung and people like Mr. Bindal, Mr. Akbar and Pradeep. Please take action against Samsung and the people who are associated with my problem. Please help me and I will be thankful if this problem is solved.

Thanks.

Dr. Sapan Kumar Ray
M/S Pijush Honda
Rairangpur
Mayurbhanj
Pin 757043
Contact Numbers- [protected]/[protected]

Dear Sir,
I am having Samsung Mobile Model No.GT3510 which has lining while display. On 18.08.2010 the aforesaid mobile set was sent to Varanasi Samsung Service Centre, Maldahiya to resolve the problem. The Service Centre commited to resolve the same within 2 or 3 days but 18 days have paased, the problem has not resolved as yet. With roughly behavior they are pretending that spare parts is not available and is saying it comming from Noida.

I hope the trusted company like you will care of your customer problem.

Thanks & Regards,

Ismail Khan
The Raymond Shop
Maldahiya, Varanasi-221002.
Contact No.:[protected], Mob:-[protected]

I HAVE PURCHASED 1 SAMSUNG CORBY GT-S3653 LAST YEAR.BUT NOW IT'S TOUCH SCREEN IS NOT WORKING PROERLY.

Some unidentified guys has stolen my mobile while travelling in bus on 04.09.10 at 7:00am.
My mobile is of Samsung Star(S5223).
IMEA No. is[protected].
Kindly track the mobile with the help of local service operators as it have many confidential data.
You can revert me back on my alternate no.[protected].