Samsung India Complaints & Reviews

I bought a samsung omnia handset on 11th aug 2010. The operating syatem of that handset was corrupt. On 12th I went to the service center to get it replaced. They said they will repair the phone without informing me that samsung has a replacement policy if a new handset is found defective within seven days. I submitted the phone. Later on receiving the phone on 24th I encountered the same problem. Now they have given me a DOA certificate to get the phone replaced from the retail outlet from where I bought it but they are not ready to change the handset. The samsung manager is saying that he has done his part and cant help further.I am really confused what to do next.Kindly help asap.

Sir,
I bought a refrigerator of Samsung company last year in the month of May, 2009 but now from 15 days onwards I am facing one problem that the ice from super freeze zone is coming out from the super freeze zone box and it is blocking the coolness to circulate the entire fridge. How to rectify this problem. If you don't mind then please call me at [protected] so that I can briefly explain the problem so that you can have an idea of how to solve this problem.

thanking you,
yours faithfully,
[protected]

i m having samsung corby mobile phone and it started giving problem in 10th month after purchasing. i have given complaint nad phone to samsung service center at ankleshwar and they tried to repair it but failed to do so. everytime they will do something in it but the problem remains same. finally for third time complaint they said that we have tried changing touchpad and some circuit also but problem not solved so we cant do anything more than this...if they cant do anything than they should provide another handset to ma as it ts still in warranty period.
now if i ll take that cell to another service center than they will say that it is already opened by someone else. but it was opened by samsung service center themself

Sir

Your customer services are very poor.I purchased an A.C. 3 moths back, Cooling is not good this A.C.BEFORE THREE DAYS RUNNING ONLY BALLOR. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.
my BP NO: [protected].
HARKIRAT SANDHU
[protected]

I am using a samsung star S5233A mobile phone. This month there was a problem that just after charging completely the phone battery dropped in 10 minutes only and then it got switched off. Despite charging many times it was the same status. Then I visited the Lakshya Service centre in Rohini Sec-4 for service. The guy there named Pramod said that the service charge Rs 75 is applicable and post examination they will tell me the actual expense and then would only they replace the faulty part. After some days I finally got a chance to speak to the service centre and they said that the motherboard is changed and when I asked the reason of not taking my consent, they said we will cll you back. Now, I got a call in 10 min saying that my phone is ready and there was only a minute problem. They charged me Rs 275 and I collected the phone from the Sec-4 Rohini Centre. There the guy did not have a battery so wanted me to check the phone at home. When I checked it, there was still the same problem. He said if the problem persists, I can visit the Service centre at Shiva market myself.I did that. They checked the phone and gave to me saying now, there will not be any problems but I need to charge the phone overnight as the battery is deep discharged.
When I went back home, the phone never switched on!!!
Again I visited and they said that the motherboard is dead so I need to replace it.
Now, when I asked them that had it been dead, the phone would not have started earlier post service but it was just showing the 'battery drop' problem.
They said we can not helpp it.
I took the number of their MD but that number is incorrect.

Please look into the matter as I have serious concerns of my phone parts being changed and their change of statements every time strengthens my doubt.

Kindly look into the matter and help me.

my number is [protected]

I bought a 22 inch Samsung LCD TV 14 months back and its already not working. Called the samsung customer service guy and he said that the panel is damaged and will have to be replaced. Panel cost for the 22 inch LCD is INR 10,000 which is more that 45% of the cost of the TV. Says that it has only 1 year warrenty. In general have been researching and have found that these companies have been selling poor quality LCDs in India. Not worth investing 10,000 every 6 months. Will never buy a Samsung product again. Had got the TV as had heard Samsung was the best. Thats not true. More seems to be a new way of making quick money. Sure this will also spoil the reputation of the company. Already advised my folks not to buy an LCD and not to buy Samsung.

NO ANY RESPONSE ON COMPLIAN OF[protected].COMPLAINED NO. [protected] DT.[protected]
BUT TILL DATE NO ANY RESPONSE BY YOUR COMPANY.IT WAS PURCHASED ON DT.[protected].PLEASE TAKE AN IMMEDIATE ACTION.I DAILY CALL ON YOUR CUSTOMER NO. [protected] BUT THERE IS NO ANY SATISFACTORY RESPONE FROM YOUR COMPANY OTHERWISE I WILL TAKE HELP...

Dear Sir,

I purchased Samsung GT-C3010S in the month of November 2009 and bill of the same has been lost due to some renovation work at home.

From last two days I receiving problem that shows "insert sim card", as cell is already loaded with sim card.

Yesterday I went Samsung Mobile Service Centre for the repair of the same, but they denied for the servicing of mobile due to unavailability of Bill Copy.

I told them to trace the Product Sr. No. and Mfg. Date on the box, but still they denied to service for the same.

As on the Mobile Box, Mfg. Date is Nov. 2009 and product sr. no. is RD5SB61492J.

I have attached Photo of Cell and Box with this mail for further review.

Dear Sir
I am samsung brand ambesador(as I like Samsung products only also suggesting our friends) but fall in trouble as I purchased Samsung mobile metro S3600 & during warranty period my handset got 2 times problems & handed over to Samsung service centre Kota to resolve the problems but still having camera preview error problem network problem & getting hanging problem.So kindly give me appropiate suggession as I am too much suffered with the same set.I will be highly thankfull to you.
FCC id no.A3LSWDS3600
SSN S3600 GSMH
IMEI No.352023/03/056798/2
S.No.RUF 880821N

YOURS FAITHFULLY
NEERAJ PRASAD
M.No.[protected]

Display of My set is disturbed by presenting unwanted line on the screen (display).So i submitted my set to the service center before 11 days but he said coolect your set after two days of submitting my set but at present day he said you collect your set next week not confirming days of next week and my bussines is harm due to this delay of set repairing.
So its my humble request you to it repaired as early as possible.

Details of my phone and jod sheet is

Model:- Samsung (GT-B3410).
SL.NO. :-RVEZ309046P.
IMEI/RSN NO. :- [protected].
Job Sheet no.:-30960.
Date of Purachase :- 14/05/2010.
Service Centre Add. :-112/08(16)BENAJHABAR ROAD<KANPUR(U.P).
My Name:-A.K.Srivastava.
My ulternate Phone no. :-[protected].

It's my request you to clear as early as possible.

Your's Faithfully,
A.K.Srivastava.

LAST COMPLAINT No: [protected]
1) your call center is terribly inefficient and rude
2) My refrigerator (samsung) is not working for the last one week
3) I am registering complaint almost on a daily basis
4) there is no response whatsoever

WILL SOMEONE AT SAMSUNG ADD...RESS THIS PROBLEM AND RESPOND FOR HEAVENS SAKE

I am Indranil Dasgupta residing in Kolkata. I am having literal bad experience with Samsung after sales. I am using Samsung 1.5T Window AC purchased on 16/8/2009 from Kolkata. At the time of buying I was said that I will be provided 3 free services, which was never attended. I lodged a complaint of non-cooling on 30/7/2010. After every day followup, the machine was taken to Samsung's local service center on 7/8/10 saying that gas has leaked & will take 6-8 days. From one week later every 2 to 3 days I am calling the service center or the helpline no., but no one is responding properly. Every time I am said that it will take one week more. The helpline people every time says that they will arrange a callback from the service dept within a couple of hours, but in vain. Lastly, again when I called the local service provider of Samsung on 27/8/10, I was told by Mr.Tuhin Mondal that it will take another 15 days. I got the no. of Samsung's local Area Service Manager, Mr.Ismail Khan([protected]) & called him. When I called him, his immediate reply was to call after a few days. I asked him to give some other officials number if he is busy. He replied back in local language saying who the hell I was to ask for numbers. I was shocked to hear him talk like this. I asked him that I am suffering & need to talk with someone who can give me a better picture. He replied back saying to find it from whom I got his number. I again said him this is not the proper way to talk, he replied back saying me to do whatever I liked and disconnected the phone. I am really upset now & wondering what a wrong decision I have made purchasing three Samsung home appliances for my family during the last one year after returning to Kolkata. I have a son of two years who has developed rashes all over his body due to the hot & humid conditions in Kolkata. I never understood that this is the culture of Samsung. My last option remains to go to consumer forum.

sir mera printer pichle 2 mahine se kharab hai. jiski mene custumar care me bhi complen ki hai complen number [protected] hai ye 9/07/2010 ki complan hai .

hi

i have a 46 inch lcd tv that needed some servicing and i called the samsung customer care centre . they sent a service guy who announced a part needed to be changed.this was around 20 days back. after waiting a considerable time i started to call the customer care people who would tell me that they would get back or send someone over... but no action was taken. i was told the part was not available. but i am not willing to buy that after selling so many tv's in the country a part is not available for so many days. so what samsung people would have us believe is that their after sales service is so poor that a simple part cannot be sourced. and to top it all the customer care would put me on hold if i asked to talk to a supervisor to lodge my complaint and the phone would get cut. this is the poorest or rather worst after sales service i have encountered and in future i wipe my hands off from buying or even suggesting anyone to buy a samsung product.

rati sood
b-1/1691
vasant kunj
new delhi

sir,

i am , Achal Kumar Soni from Jaipur, have bought brand new SAMSUNG GT S-3310 from jaipur before same weeks. my problem is this that when i restart it it shows '33'H WIB Command Error' also after installing PC Studio, downloaded from www.samsung.com if i connect my mobile to PC. it don't gives any response to system. i mean it do not connect to my system. plz help me to resolve or guide me this error from my mobile.

thanks

I have purchased Dual SIM Mobile Samsung Model W299 on 24 January 2010.
Since 19 June 2010, it is showing error Battery Charging Problem.
It was shown to Samsung Service Center on 23 June 2010 at Airoli.
As per them the Battery is defective.
This is the first Mobile Phone, of which the battery beccame devective with in 6 months period.
In my opinion the Company should replace the battery free of cost. But Service center is refucing the battery free of cost. Also the Battery is not available in the market for replacement.

If you can not arrange the spares, why are you bring newv models in the market.

If it is not replaced free of cost, I will approch the consumer court for the replacement.

Dear Consumer Forum,

My name is Urmila Sharma, I have purchased a Samsung mobile phone (CDMA), arround one month back, and suddenly i found it start switched off automatically, after facing this problem 3 - 4 days i have submitted my mobile phone to service centre (Navi Mumbai, Vashi, Sector - 3 Branch) but i have not received my moblie phone even after 3 time visit to the service centre, they are saying that there is a technical problem in my mobile, i want to know why such a big company (Samsung) is delivering such bad quality mobile phones to our market,
I have purchased this mobile after the suggestion form one of my Korian colleague from Koria, i as a global customer of Samsung will not suggest anyone for this brand is future as i was suggested by my Korian colleague who think its best but in my openion it is "worst" in terms of quality as well as in service also.

I purchased the said model in 2007. Recently there was a problem with the appliance, for which lodged a complaint (Complaint No.: [protected]) in their (samsung) toll free number. But to my utter surprise, the company personel came after 4 days and in a very clumsy manner said the damaged part will be available after 20-25 days. Now tell me i am a man of well above 60 years, both me & my wife depend on microwave for cooking & if we get such an irresponsible response response - then what to do?

Its the fourth time im complainig to consumer forum..product is samsung syncmaster 20"tft monitor..
a permanent blue line is coming on my monitor which i purchased on 18/05/2010
i have complained on helpline toll free also. engineer visited on 08/08/2010, suggested to replacethe monitor
complain no is..[protected].
they have kept me in priority since one month. I DONT KNOW IF THIS IS THE PRIORITY.WHAT WOULD HAVE HAPPENED TO ME OTHERWISE.
today also i made a comlaint on helpline[protected]
but again the promises are false
kindly advice in a strict word to samsung for the replacement of my monitor
what more cana grievedconsumer howl than this
thanks and regards

P L KATARIA
[protected]
[protected]

I purchsed one Toner Cartridge for SCX-4100 laser printer of Samsung make. This was purchased from M/S Sai IT Hub, 225 (GF) Sant Nagar, East of kailash, New Delhi-110065. The printer was also purchesed from same vendor. Amount paid was Rupees Four Thousand only and amount was paid by cheque number 569886 dated 08/12/2009 drawn at Syndicate bank, Vasant Vihar, New Delhi .

When the new cartridge was in mid July 2010, it did not work. We called the service engineer of SAI IT Hub, who declared that the New Cartridge was defective. He advised that we should approch the Samsung company for changing the defective cartridge. In fact the Service Enagineer himself (Shri Ram Udgar Yadav) volunteered to carry the defective cartidge for exchanging from the original manufacturer. Howerver, after repeated complaints and three physical visits to Samsung Service Centre at Okhla, they just refuded to entertain the complanit on the plea that the cartridge was lying with us for about six months before it was installed.

In this regard, my argument is that the box containing cardtridge is showing the date of manufacture as September 2008. I purchased it in third week of December 2009. How the company had sold the Cartridge after one year and four months after the printed date of manufacture?. If there was any expiry date it should have been printed on the packaging.

We now approach the Consumer Forum to take serious action against M/S Sai IT Hub as well as Sansung India for having cheated us by supplying a defective cartridge.

Our work suffered and we were subjected to a lot of strees and waste of time and effort in taking up the matter we were subjected to harrassment by both - SAI IT HUb and Samsung India.

They have refused to replace the defective cartridge. ..

We pray for strong action against both these companies.

R K Sachdev
President, Coal Preparation Society of India
1332 Sector-A, Pkt -B Vasant Kunj, New Delhi - 110070, (M):[protected]