Samsung India Complaints & Reviews

Dear Sir/Madam,

I have purchase samsung GS-5603 3G star mobile from Deradhun in november 2009. Iam staying in Mumbai, but for Company projects work iam in Khamgaon right now. my mobile is out of warrenty right now it having problem in Charging connector. i have shown to your authorised Service center at khamgaon
Address - "OM ELECTRONIC"
Indira Shopping Complex
Waman nagar road, shop No- 14
Khamgaon. ph[protected]

Now i want to replace my mobile charging connector on chargable basis, whatever the charges iam ready to pay but people over ther not responding properly, giving reasons of connector is not available with them.
you have your service centers all over india & they have give proper service.
I will wait untill they arrange connector but they are not intrested in giving service.

This not acceptable, iam on project work i have to recieve important alls from my company.
Please look into this matter seriously, expecting your best services as earlier

regards.

RASHMIR BHIMANWAR

Godrej & Boyce Mfg.Co.Ltd
Mumbai

Dear Sir,

I would like this complain go to the direct ceo. Hope that request is taken. It used to give me immense pleasure that since years we have been using all the products of samsung only. and even we used to suggest the same to our friends and relatives. We had bought LCD tv from one of the franchisee RA Electronics Landmark building in the name of Priyalaxmi iyer, in the month of December 2008.Within two years have found that half the screen of my lcd tv shows as black (which means no film seen) and half picture viewing is possible. We made complain to the the franchisee from where we bought and after one week again and again calling we got a complain number. Further to which the samsung services station person has taken our tv for checking. Today to the shocking news that there is some LCD screen instrument is to be replaced which would be costing equivalent to one more tv.

This is to tell u sir that i am really disappointed and shakened by listening to this. How come a product gets damaged so early stage. We are also having one more tv from the company Onida since 17 years and it has never happened that we have given it for reparing. What kind of product it is given to us that it got spoilt so fast. As per the consultation we came to know from somewhere that the product quality is not good. Also to bring to your notice that now we fear that do we really or in a position to tell someone to buy the product from teh same company.
We hope to receive a positive feedback for solving our problem and let us know why and how this happened and to change the piece or get us the same repaired. Hope you understand. Your co-operation is highly appreciated to keep us the same old happy and loyal customers for samsung.

Rgds
Priya Iyer

I have purchased Samsung Frost free refrigerator Model No.RT26 BDPS from samsung authorised dealer, ELECTRONICS CENTRE PVT LTD, BENACHITY, DURGAPUR,DIST.-BURDWAN (W.B.) ON 22/05/2010.
I regret to inform you that very strong bad odour / smell emitting from the first day o[censored]se. I lodged complain to your service centre through helpline( my complain No.[protected]) and your technician visited 3 times. Now they asked me to bring the refrigerator to your service centre which is about 8 km away from our residence.I am surprised that your technician is doing nothing rather than visiting. I am not satisfied with your product as well as service. so, I request you to solve the fault or replace the product immediately( within 5 days), otherwise I will compelled to go to consumer forum.
RAJESH KUMAR,
BRANCH MANAGER, SBI, B- ZONE BRANCH
SBI STAFF QUARTER, QR NO.C-4/104, MICHAEL FARADAY ROAD, CITY CENTRE, DURGAPUR-713209, M- [protected] / [protected]

DEAR SIR,
SUB:automatic restart problem

i bougt a mobile named samsung max 1(cdma) model num:f 679.I bougt it 2 years ago and
facing the same problem from the 2nd month aftr buying ,that is automatic restart.we gav it
to the service centres for 4 times and this is the 5th time aproaching a service centre.
3 TIMES SERVICING IS DONE BEFORE WARANTY PERIOD.(ON THE SAME PROBLEM)
1st time i gave to big c for servicing wher we have bought.
2nd and 3rd tim we gave mobile in ameerpet service centre.these 3 times are before waranty
period only.
last 4 months back again i got the same problem and aproched to raghu kumar.(manager-hyd)
again instaled the software even after waranty.
4th time in kukatpaly branch.
but acording entries its only 2 times?
now again we are facing the same problem for the 5th time in 2 years.now they are saying
to change the mother board and it costs around 3000.
IF THEY CHANGED THIS MOTHER BOARD OR INSTALED SOFTWARE CORECTIY WITH IN WARANTY PERIOD
THE PROBLEM WOUD"NT HAV OCCURED AGAIN.
EVEN THE SERVICE IS NOT WELL.
more than 3 months phone is in the service centre only.
we are loosing a lot of time roaming around service centres.
please think of my problem and help me to justify this problem and show ur loyality.

thanking you.
our contact number is [protected]

Complaint no [protected] newly purchased computer monitor & switches are not functioning. Regarding the above subject eveven after several reminder no body is giving solution to over come the problem & your dealer M/s Vanpac system is advising me to contact customercare only ,so advise your customer care executives work in pro active manner to solve the customer complaints or advise your dealer to exchange the monitor
This is the first poor response in my life and got annoyed of samsung service and quality
Expecting early sollution and take permanent corrective action to maintain customer expectation
delay beyond 31/07/2010 will leads to move the issue to consumer forum.

sir/madam i j.s dodia all ready complant you that my refrigerator deep freezer is not working so i need aurgent servise . my adderase is change from vyara kaps anumala surat to cisf ongc nagar, mahasana, room no B/5 ,palavasana, gujrat.

so it my request that please take some step for it

A 19" LCD TV, Samsang make was purchased from Vijay Sales, Baner Rd. Pune on 1st July 2010. Within 10 days it blanked out twice and came back into service after 2 days on both occasions. Finally a complaint was given to Vijay Sales on 15th July on tel.[protected]. Since then, despite follow up with Vijay Sales and Samsang the complain has not been attended and the TV is dead. Samsang says they have indented some part which take long time(upto 1st Aug.). My insistance to replace the set immediately by Vijay Sales has no effect.
Kinly help.

Vaidya.
([protected], [protected])

I had bought Samsung S5233 Mobile in October 2009. Since then i m facing issue with it. In the span of 11 month i have to format it 3 times as it gives issue with Message box - Saying Message Box initialising and again comes back to Menu option. Now I m facing a more difficult issue that is not getting rectified even after formatting. Now I m getting "Phonebook Initialising" and "Message Initialising' message and none of them is getting opened up.
I have Airtel Sim in my mobile, and when i place that sim in some other mobile (nokia) it works properly. Same is the case with Mobile i.e. when i place another sim in my cell then my cell also works fine. The issue is with my Samsung Handset and my Airtel Sim combination. But no one has answer for this.This number has been working fine since last 11 months in Samsung S5233 set, then why all of sudden it is giving issue. I don't want to change my number. Please help me resolve this issue....since the time i have bought this it has become a big headach for me. I will not recommend anyone to buy SAMSUNG S5233.

purchsed LCD 40" TV for almost 100 thousand on 15 march 2008.. In 2 yrs 4 mnths we had to call mechanic to change badly soldered capacitor which costs us 2000 in labour and 400 for capacitor. such an expensive product has only one year warranty and how is one to establish that the capacitor was poorly soldered in the first place?

I have A REFRIGERATOR OF SAMSUNG MODEL NO. SR 19A NFO,THE BOTTLE SHELF OF THE SAME FRIDGE IS BROKEN AND I APPROCHED TO SAMSUNG SERVICE CENTRE AT moradabad (UTTAR PRADESH) INDIA, there they have noted my complaint/requirement at sr no. 289 dated 23.10.2009, but till today when allmost one year has passed, service centre is unable to provide the same bottle shelf to me.i am not happy to see the service of the reputed company like samsung.
please help me.
thanx
SANJAY NARANG
35-A,SHAKTI NAGAR,
LINE PAR,CHIRIA TOLA
MORADABAD. UTTAR PRADESH,
INDIA , 244001
PHONE NO. [protected], [protected]
email- [protected]@gmail.com

i am extremely disappointed with the customer service of Samsung. I am an owner of a Samsung side by side refrigerator for over 6 years now. The model is SR-S20NTD with serial no 719943CW800095. Over the last year or so I have been having problems of cooling in the refrigerator especially in summer when the cooling indicator goes upto 25 degrees!! The last time I made a complaint a few months ago, an engineer had visited the place and did...

I purchased a hand set paying Rs.8600 a month ago. I was told by the sales person that the phone is exactly the same as Samsung Corby, but with Dual sims and a better camera.

I could not see sim contacts and had to manually copy to phone one by one (almost 1000 contacts).

In the phone book, if you have to locate a particular contact, you have to 1st go to search, manually enter the name where as in Corby, you have the scroll bar for easy search.

Music folder takes too long to open and again, many features are done away with!

Overall a bad experience and regret buying this phone.

[protected]

My Samsung phone, model F-270 was given at Tagore Garden center [Location code : 345] Hotspot Mobicare. The phone was given for replacement of screen as the screen had a display error on 1st July, 2010. Though they replaced the screen it wasnt working still, as of 7th July, 2010, which i refused to accept and gave the phone back to the same center for repair. It is 26th July, 2010, and there is no sign of the phone in the center, nor are the customer care centers of any help.

The situation has now reached a level of harassment where these customer care centers are not telling when i will get my phone back, and they hold my call endlessly, to avoid facing me, even after they have received my complaint number and heard to my problem. They budge to transfer the calls to higher authority, and take my warnings to complaint about them, very casually. I am frustrated beyond all levels now and want justice against there harassment schemes.

Mamta Sharma.

I HAD PURCHASED A SAMSUNG REFRIGERATOR MODEL NO.RT 77 KVSM FROM SAMSUNG EXCLUSIVE AT MCD BEDI MARKET, ROOP NAGAR.WE MADE THE FULL PAYMENT AND WERE ASSURED THAT WE WILL RECEIVE THE BILL ON DELIVERY OF THE GOOD BUT THE DEALER DIDNOT PROVIDED US WITH THE BILL. AND ALSO ON DELIVER WE GOT TO KNEW IT WAS NOT A FRESH PIECE BUT A SECONDS PIECE WITH MANY DENTS.
WE CALLED SAMSUNG CARE AND WERE ASSURED THAT THEY WILL RESOLVE THE PROBLEM IN 48 HOURS BUT FAILED TO DO SO AND ALSO THEIR EXECUTIVE CALLED US AND SPOKED IN A DISREGARDED MANNER.
WE WAITED FOR LONG FOR SAMSUNG TO HELP US WITH THE BILL AND ALSO RESOLVE OUR PROBLEM BUT NO RESPONSE.
THIS A REQUEST TO NOTE OUR COMPLAINT FOR NOT RECEIVING THE BILL AND GOOD IN ORDER AND GOOD CONDITION.

SACHIN MITTAL
[protected]@gmail.com

I HAD PURCHASES SAMSUNG MF PRINTER (MODEL SCX 4521F)

AFTER ALMOST 1 Year 5 Months there was a problerm in the printer for which i have called several times to Service centre on their number. 3030 8282

every time a representative talks to me says that my complaint has been registered with their seniors & they would call me back to solve my problem within 02 Hours...

Unfortunately those 02 Hours never came from my 1st call made to them on 10.07.10, then a 2nd reminder on 15.07.10, then the 3rd reminder on 17.07.10, then again the 4th reminder on 19.07.10 & lastly my 5th reminder on 21.07.10

When ever i call them & request them to solve the printer problem they ask wheather i will be paying for all expenses that will be incurred for repairing.

It may please be noted that I on my company's behlaf had agreed to pay necesary expenses upon receiving the price from their end. But till date they have not given me any price / estimated quote which is required to be paid to them for repairing my printer.

BP no. given to me is is [protected]

Hello,

I had a very bad experience with Dawar's Open world shop in the MGF plaza mall in gurgaon. This is specifically with their SAMSUNG shop, though I have read of complains from other people for their SONY shop in the same mall.

I will rate these guys -5 in customer service, honesty and providing new products according to the follwoing scale (5,4,3,2,1,0,-1,-2,-3,-4,-5). their business model seems to be to buy defective products at cheaper price and then sell them at the market rate to ignorant customers.

I purchased a Samsung LCD Tv and a Samsung washing machine form them on 4 july. The TV was delivered on 5 july and the demo guy came on 6th. All this when I was assured it will be delivered on 4th itself as I had called the DTH guys for installation on the same day. But this is nothing compared ot what was about to come. They sent me a demo TV unit which had clear marks in the back where the TV is hung form the wall. The packet which contains the wires and remote was also torn. there were no battery for the remote and an accessory was missing. The dawar people flatly refused to accept it is a demo unit. I registered a complaint with Samsung and they sent their engineer who confimred it was a demo unit. This made Dawar relent and agreed to change the unit.

On 4th July I had also purchased a SAMSUNG washing machine. the next day I got a call the machine I purchased was not in stock and they will tell me when i can get it. There was no followup from them. after 3-4 days I called again to check and they said this model will not come in a month or more and hence asked me to change my choice. I asked them to refund me the amount as i will go and purchase LG machine. They said it is not possible!!!!!!!!
I changed the model and bought something I didnt want to buy. They delivered this and again the machine delivered was defective. There are air bubbles in the lamination in front which spoils the look completely and also the machine is dented in the back. I called and even visited the Dawar's World. The sotre keeper was very rude. His name is Raju Kumar. He said he has no authority to replace the unit and it cant be replaced. He refused to give me the owner's number who has the authority to change this. I again registered a complaint with SAMSUNG who promptly sent an engineer to inspect and he agreed the machine should be replaced. Its more than 3 WEEKS now since i purchased the macine and still cant use it.

Samsung is also sleeping on this and it seems they are helpless in front of their own dealer. This is the sorry state of a company which plans to be the largest home appliances seller in this country. Pathetic. Everyone please buy LG products. The products are all same these days and its only the customer service which matters.


I am not sure whether Mr Dawar is a party to this and is aware of how his store is being run. If he is, it's a very sad thing and I hope the consumer's will boycott this store and eventually force these people to either shut down or mend their ways. India is a leading market for SAMSUNG and other brands. This is the time we consumers realize our power and show these organizations that we expect the same service which they deliver in USA or Europe. We are not pushovers that they can get away with our hard earned money by dumping stuff and offering poor services.

I demand the interest of the amount paid for 15 days and compensation for inconvenience and mental harrasment suffered due to Dawar's Open world. I also demand payment for holding the inventory for Dawar's world for so many days.

Regards,
Amit
[protected]@gmail.com

Sir,

I bought this Mobile on 22nd May 2010. From the day I bought this mobile I have saved my contacts many time but after few days when I check, many contacts disappear automatically, which is very disappointing. I bought this mobile to make my work easy.. but it is making my work cumbersome. I am very disappointed with the performce of this mobile. I am feeling cheated. Please solve my problem. Thanks.

Sir/Madam,
I am working in North Eastern Hill University,Shillong. In 2004 I had purchased one mobile hand set of SAMSUNG company model X-600 from Gauhati. Till now I was using this set with proud and satifaction. I regrett to inform you that Now I am not getting its battery neither in Shillong nor in Gauhati city which is the nearest to me.
I am lost,what to do after purchasing such a costly hand set.
Plese help me
Rakesh Mohan

Vertical Yellow Line on the TFT. Dealer assured 3 year on site warranty. Complaint lodged on 24/06/2010. Engineer visited my residence and confirmed the panel will be replaced within a weeks time but there after no improvement and none of the seniors are willing to talk to me even. When CSC is called they give false assurance of resolving the issue. Very poor responce from the SC of Alapuzha about resolving the issue.

Kindly resolve the above issue immediatley.

Regards,
V. Mohan doss
Kerala - India
[protected]@yahoo.com

My 50" plasma is not working from 21st June 2010 and complaint @ Customer care was lodged on 22/6/2010. Nothing has been done so far with regards to the complaint. Samsung's Chandigarh service center is not helping me getting my plasma repaired/replaced. I have been following the service center and their manager Mr. Amarjit Rainu ([protected]) from last 25 days but with no use. The service is so pathetic (even this word seems to be very tiny) that i just cannot write in the public media (but they deserve that only). Even after sending mails at official web portal and at support.[protected]@samsung.com, nothing has happened.

If any person can help me in this regard, kindly help.
Alok Bansal,
Chandigarh