Samsung India Complaints & Reviews

i bought my top loading washing machine of samsung Silver Nano model in 2006. on 2nd of august'2010 some problem occured and the machine stopped working. serviceman from the company told that the electronic panel is not working and they have to send it to delhi and it would take 15 days. after 10 days i called them for the progress and that time they are saying, due to unavailibility of the part they won't be able to repair and they will take the machine back and refund me only if i produce my invoice. Due to shifting of my house i forgot where have i kept the invoice..... but i have all the receipts which i have take from the dealer. i have provided all the information to the dealer from last one week and no results are coming... i have also bought microwave oven of samsung and now i am facing the problem of non cooperation from the company itself...

Hi,

I am Vijay Kumar M. I have a concern regarding the refund amount of Rs.14,998.00 by indiatodaybookclub.

Mohmad from INDIATODAYBOOKCLUB called me saying that I have an offer of getting SAMSUNG OMNIA PRO (B7320) for Rs.14,998.00. The agent (Mohmad) has promised me on telephone that I will be getting cash back of Rs.50,000.00 by ICICI Bank cheque along with the courier for the products I purchased so far from india today bookclub. I have recieved the product without any cheque in it.

I have sent the product back via BlueDart Courier on 7th May 2010.

I have requested for the refund amount to my ICICI account and have been following it from 7th May. They promise me everytime that within 21 working days my amount will be credited but its 102 days as of 25th Aug 2010. However, their response is same everytime I remind regarding this. Below is their response:

"We apologies for inconvenience cause to you.

With reference to your mail, we would like to inform you that your complaint has been already forwarded to our concerned department on urgent basis. We will get back to you with positive response once we receive a revert from the same.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us mailto:[protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068"

Details of the Order:

Reference No : 88010796
Membership No : ITBC10332841
Invoice No : ORA[protected]TS
Aramex courier non cod : [protected]
Dispatch No : 6009

Dates:

Product sent back via BlueDart : 07th May 2010
IndiaBookClubToday recieved product : 15th May 2010
Product Refund amount takes : 21 working days
Total no.of days as of 25th Aug 2010 : 102 days (4 months)
Working days not including saturday and sunday : 73 days (more than 3.4 times of your working days)

Expenses that I have incured by ICICI Bank :

Courier Charges : Rs.500/-
Product Price : Rs.14,988/-
Late-Payment Charges by you to ICICI bank for last 3 months : Rs.1,915.76/-
Total Amount payable by INDIATODAYBOOKCLUB : Rs.17,403.76/-

Please do the needful as soon as possible.

Regards,
Vijay Kumar M
Contact: +91 [protected]

Dear Sir,

Sub: Faulty Air-Conditioner and unsatisfactory after-sales service / dealer behavior

Ref: AC 184EWBN (4Star 1.5 Ton Split) Samsung purchased from M/s Ruchika Sales Pvt. Ltd. (Ranchi, Jharkhand) vide their invoice No. RSPL 329 dated 28.04.2010

I purchased a Samsung AC of above reference from M/s Ruchika Sales Pvt Ltd, Sarda Sadan, Niwaranpur, Ranchi, Jharkhand on 28 April 2010.

We would like to inform you that the AC has not been working for the last 4 months since its installation in May’10. Initially, we were informed by the dealer’s engineer that there was no gas in the AC and it required a gas-refilling. After repeated reminders on the Samsung Toll Free No.[protected], the AC was taken to the service station for gas-refilling.

Even after gas-refilling, the AC didn’t work. After repeated requests to the dealer at his office / over telephone, their mechanic inspected the AC and had stated that the compressor of the machine was faulty. In spite of various efforts by the dealer’s / service centre engineers to repair the AC, the AC is still not functional.

On seeing the problems in new AC and unsuccessful numerous repair efforts of the engineers, we requested the dealer to either replace the AC with a new one / refund the entire money back to us. The dealer agreed to our request and verbally assured us that the money would be refunded once their authorized officials signed the cheque.

We would like to inform you that the dealer, during our last visit to his office for collecting the refund cheque, denied us the refund and stated that we would have to take the same faulty AC back after their engineers repaired it.

We requested the dealer that the said AC, which was not functioning right from date of installation, had undergone lot o[censored]nsuccessful repair exercises and we were not comfortable with using the same. Instead of keeping up with his promise, the dealer behaved very indecently and refused us the refund on some unreasonable arguments.

Since the purchase, the AC has not performed upto the standards for a single day. We are completely unsatisfied with the AC and services of the dealer. The most sorry part of the entire episode was that the only objective of the dealer was to sell the AC rather that building the brand name and customers. The dealer is bringing disrepute to the brand name of "SAMSUNG".

We request you to replace the faulty AC and take some action on the dealer. Communication from your end would be highly appreciated.

Best Wishes
Saket Mohta

TOTAL HANDSET PROBLEM.

　

My A/m Monitor(sl no HA19H9FQ634521) went U/S 3 months back. After 2-3 futile visitssamsung technician I was informed that they will refund my money. Repeated call to banglore repair center give me same old reply that your refund is in progress. will be intimated to you soon but 1 and half month passed but no progress. I have contacted undermentioned people repeatedly at Bangalore service center.

Mr. Murali - [protected]
Mr. Srinu - [protected]
Mr. Kiran - [protected]

Called and emailed to samsung india many times
Kindly do the needful as soon as possible I am facing huge inconvenience costing me my valuable time and money.
　

Subject: complain against the company(Samsung TV) for not repairing.


Ref : mail to support.[protected]@samsung.com Sat, 21 Aug 2010 19:52:38 IST and Tue,24 Aug 2010

Dear Sir,
I bought LCD on 25/8/2009. Now a days there is problem fond, no picture shown. Hereby I complained to the company(Samsung TV) on 11/08/2010 for that,BP no. is [protected], till dated should not solve the probleme accodingly.Please help me to solve the probleme.
Thanking You.

Regards
Nitya Mandal
MIG-24 Nehru Nagar
Bilaspur (C.G.)
mob : [protected]

i have bought new samsung monte from themobilestore , i got wrong headset from mobile box but the mobilestore showed me different headset before purchasing. when i complained to them and said to send the headset to samsung for changing it. They didn't cooperate with me ,and didn't do any favor to me.

i bought samsung mobile model no. S3500 on 19 june 2009 from hotspot(spice retail ltd, munirka, new

delhi. On 18 august 2010 phone hanged and i tried many methods like removing battery and restarting

many times but it did not worked. all applications were taking too much time to open like phone book

etc. i knew that there was soething wrong with the phone software so next morning(19 aug 2010) i

went to authorised service centre Electro serve centre at B-27(basement) Moti Nagar, new delhi

110015. . they opened my mobile and told me that motherboard

is faulty without checking it with any instruments. when i told them please upgrade the software of

this mobile, and they agreed and told me the charges are Rs 110 and wait for 1 hour and there was

not any rush over there and my token no. was 1 and it was rainy day. after 1 hour at 11:30am i asked

one of their employee about status of my phone and he told me that server is down and software

cannot be upgraded then i went to the engineer and he told me that software has been upgraded and

phone is not working and motherboard is faulty and it will charge Rs 3000 to replace the

motherboard, this thing aroused suspicion in me bcos one is telling server is down and other is

saying its been done so one thing was clear that they did nothing after opening my mobile and kept

me waiting for 1 hour and when i told him to check the phone properly and i will come next day and

tell me the status to me over the phone. next day when i called them they told me that motherboard

is faulty and need to be replaced and it will charge Rs 3000. then i went there and refused them

that i don't want to change the motherboard as it too costly for me and i collected my mobile and

they charged me Rs 85 for inspection charges and i paid the charges and i went to my local market

and shopkeeper(technician) after checking the mobile(without opening it) told me that phone software

need to be installed again (i told him nothing that i went to authorise service centre) and after

installing the software the phone worked and its been 3 days and phone is working fine.
I want to know are they (authorised sevice centre) not looting customers in

the name of authorised service centres bcos people trust these centres bcos these centres represent

companies and people trust these centres blindly. i want you to take actions against these centres

and cancel their licences and i request you to forward this mail to higher authorities. One thing is

sure i am not going to buy samsung phone next time. our local market technicians are much better

engineers than cheap and uneducated engineers of authorised centres and this also depends on the

owner of these authorised service centres who wants to do malpractices and wants to cheat customers.

Hello,

I have purchased samsung wave gt-8500 just 20 days back and i had given the handset to service centre two times in these 20-25 days.I hardly used the handset as these guys does not give the resolution before 5 to 7 days and Now the issue is as they are not replacing the handset with a new one.They are always fidgeting with the same piece and giving back to me.Is this right.Factory assembled pieces are very much different and these guys manually do the RND on the handsets.First I had mic problem and now it is heating and battery problem.What they are saying is they will replace the entire machine of the handset with a new one and I don't think so because these guys are not trust worthy according to me.I don't know what to do and were to go.Does samsung provide the motherboards and all to the service centres.Does anybody has an idea.These guys have already damaged the body of the handset liittle bit.This shows that these guys are not qualified enough.My 18000/- rupees has gone for a toss.Please anybody help me.

I have purchased a SAMSUNG LCD MONITOR 21'' a year back.Everything was going on well from the date of purchase and one fine morning wen i switched on the system A VERTICAL GREEN LINE IS APPEARING..I have checked the monitor on different cabinets but the problem still persist....Please suggest a solution for this.

SIR,
THIS IS TO INFORM THAT I PURCHASED A SAMSUNG MOBILE ON 3.03.2010.
THE MODEL OF THE HANDSET IS GT-B3410 (CORBY PLUS).AND MY HANDSET WAS NOT WORKING ON 12.07.2010. THEN I HAVE REPORTED THE PROBLEM ON SAMSUNG SERVICE CENTER ON 20.07.2010 IN BEGUSARAI (BIHAR).THEN THEY TOLD COME AFTER 1 WEEK THEN I HAVE GONE THEN TELLING IT HAS NOT BEEN REPAIRED COME AFTER 2 DAYS,THEN I HAVE GONE AFTER 2 DAYS THEN ALSO THEY HAVE NOT REPAIRED IT LIKE THIS ONLY I HAVE VISITED 8 TIMES THEN ALSO THEY HAVE NOT GIVEN.LIKE THIS ONLY THEY HAVE KEPT MY MOBILE TILL ONE MONTHS 2 DAYS THEN ALSO TELLING TOMORROW TOMORROW TILL NOW NOT GIVEN.
SO, I REQUEST YOU TO TAKE CARE AND DO THE NEEDFUL I WILL BE SO MUCH THANKING OF YOU. MY WORK ORDER NO IS 38&48 AND MY IMEL NO IS 358575/03/25/917/4 MY MOBILE NO IS [protected].PLEASE SOLVE THIS PROBLEM AS SOON AS POSSIBLE I AM VERY MUCH AFRAID.
THANKING YOU,
YOUR'S FAITHFULLY,
VIVEK AGRAWAL
SAMAY VATIKA, SABZI MARKET OPP HOTEL AWADH,
BEGUSARAI.

I bought Samsung Washing machine on[protected]. Demo person came on 26th July to show the demo. During the demo section the representative was not clear and he was not patient enough to explain things. After that I didn't have chance o[censored]sing my washing machine since I was not in the station. Yesterday ( 21/08/2010 ) I turned on my washing machine and found that it is not working. I called thrice the customer care and the customer care executives are not polite and not ready to give the answers patiently. I asked for the technician visit and got the complaint number as BP No : [protected] .The customer care executive promised that I will be receiving call from the service division before 8.30 P.M. I got the same answer when i called thrice. But i didn't receive any call from anywhere. I again called today ( 22/08/2010 ) to find out the status. Another agent said that due to sunday service division is closed and said that they will come on next day. This can't be acceptable. It's totally ridiculous. Overall I had a very bad experience from Samsung. Same will be posted in the consumer complaints website. This will be posted in all major blogsters until my issue is resolved.

dear sir mam,
i had purchased samsung syncmaster 20" tft monitor on 18/05/2010.
from one month a permanent blue line is coming on the screen.
i have reported this to samsung complaint cell also.
my request no.is [protected]. engineer visited and suggested to replace the tft.
proposed date of the engineer visit was 16/08/2010.
till 22/08/2010 no body is visited to me.
helpline assurence is also false.
kindly help me and make some pprovisions to replace mt tft monitor.

P.L.KATARIA
[protected]
[protected]
[protected]

Hi,

I have purchased the samsung mobile C6112 on 17 July 2010 from Ameerpet, Hyderabad. The set got dead in 2 weeks and did not switch on afterwards. I have given it to the Samsung service center located at Elephant House , Ameerpet, Hyderabad on 7 Aug 2010. The service center executive told me that if it is a software problem then it would be fixed in 7 days and if it is a hardware problem then it will take 2 weeks, and they will call me in 3 days and inform me how many days it will take to fix the problem. I have not received any call from them and then I called them after 5 days if there is any update on my handset problem status. The executive told me that they don't have any update at that time but it will take 2 weeks to get back the handset and they will contact me once handset is fixed.
Now 2 weeks are already over and I have not received any call from them. When I called them on 20 july 2010 and 21 july 2010 they are just saying that they have no update and they will let me know, but no one is bothered to give me a call. Even if I call them , they transfer the call to different executives and it takes at least 4-5 minutes everytime to describe the problem.
Still waiting for the call from them.

i have purchased brand new SAMSUNG CORBY SCHF339 at their shimoga show room M/s ATM Communication, S M Circle,Shimoga on 10/02/2010 vide reciept no.1420 for Rs.9000/- + Rs.150/- for sim. While boarding Delhi metro train some one picked my mobile handset 6th July 2010, i have filed police complaint at I P Extension, Police Station,New Delhi-110092 about theft of my samsung mobile handset. then after approached shimoga mobile handset dealer and also samsung company to look in to the matter to reiumburse new handset in lien of lost handset basing on police FIR during the warrantee period. Then SAMSUNG INDIA quoted me an Reference No.[protected] to communicate further in this regard. But since now they have wrote in a single line nor take further action about availability of theft insurance etc.

Therefore i request your good offices, please look in to the matter and take enquiry with SAMSUNG INDIA basing on their reference no.[protected] sent to me.

with regards,
KODAKKAL SHIVAPRASAD

Dear Sir

I have Purchased a fridge in the month of June 2010.

One day when I opened the door whole door was detach with the fridge(The top of the Fridge may be slightly up automaticlly so the needle PIn left the original space)

I have lodged the complaint at Dealer someone but no action is taken till date.

kindly replace my freigde ASAP

alternatively I am free to lodge in the consumer forum against Samsung India.

Nitin Kumar Garg
[protected]
[protected]

DEARsir/mam,
I purchased a a samsung TFT MONITOR on 18/05/2010.
yesterday also i filed a complaint as the monitor is showing permanent blue line since one month.engineer has visited once and never came back. his proposed date of visit was 16/08/2010.
there is nobody to care this problem of mine in this era when the consumer is considered to be as a soveriegn or a king. Rather we are CROWNLESS KINGS.
kindly look into the matter and do the need full.
my request no.of toll free complain is-- [protected].

name : P.L.KATARIA
my email: [protected]@gmail.com
mob : [protected]/ [protected]/[protected]

I would like to lodge an urgent compliant regarding a Samsung AC that my father, Tapan Kumar Barua, purchased in Guwahati on 04 June 2009. The AC was bought from a Samsung dealer, Classic, located on Moniram Dewan Road.

Details of the AC:

Type : Window AC, 1.5 ton
Model no. : AWT18ZKA
Product serial no. : A176PZBQ506493V

The AC has been very noisy from the time it was fitted 14 months ago. A complaint was lodged with the local Samsung customer complaint service at that time but they claimed that this was ‘normal’.

Earlier this month, the AC started to malfunction - the compressor kept going off repeatedly. A complaint was lodged through your all India customer service telephone number but there was no response from your team. On 13 August, another complaint was made to the head office - complaint no. [protected]. Despite repeated calls subsequently, Samsung sent a technician only 5 days later on the 18th. He said that the compressor was damaged and that it would have to be replaced. And for this, my father would have to pay Rs 2500 as service charges.

The compressor has now been taken to be replaced. Although an assurance has been provided that by 21 August, the AC would be returned with a new compressor, it is highly unlikely given Samsung’s disgraceful performance in addressing customer complaints.

I would, therefore, like to raise the following issues:

1. Why did it take more than 5 days to send a technician to the customer’s house despite repeated calls?
2. Why is the customer made to pay Rs 2500 for a product that is proclaimed to have full replacement warranty especially when it breaks down in the second season after mere 14 months of its installation? Isn’t Samsung liable for giving a product that is clearly sub-standard?

My parents have been using ACs for the past 40 years. It is for the first time that they have encountered such a shockingly substandard product and such poor customer service. It is with disgust that I write this letter to one of the most hyped companies in the country. If the matter is not addressed soon, we will be forced to take more serious measures for customer harassment.

SIR,
I CANT STOP MY AUTO REPLY MSG........................ SO I[censored] TELL ME HOW CAN I STOP THIS PROBLEM.... I M TRULY HAPPY..............
MY EMAIL ADDRESS IS "JAY.[protected]@GMAIL.COM"................
PLZZZZZZZZZ INFORM...............



THANKING YOU,
JAY ADHIKARY

DERA SIR/MAM
i had purchased samsung 20" syncmaster TFT Monitor on 18/05/2010 from naveen computers,AGRA..
there is a permanent blue line appearing on the screen.
this problem is from one month.
its already almost one month since i filed a comlaint on tollfree helpline no.[protected]
MY REQUEST NO. is- [protected].
Engineer (MR. JAIN) visited to my home on 7th of august2010 if iam not wrong. He said that the problem is serious and the monitor needs to be replaced.
for this he gave us 8 days. his proposed date of visit was 16th of august. but i didnt get any response from anywhere.
iam continuously reporting to helpline. there assurance always results false.Iam also contacted to engineer but i got casual negative response from him.
no service center response ...no engineer response...
iam having threee products of samsung...a TV/AC/TFTMONITOR .
Dissapointed with the response of the service center.
can u still expect brand loyalty form me?
kindly look into the matter and provide early relief.

thanks and regards


p.l.kataria
[protected]
[protected]
[protected]