Samsung India Complaints & Reviews

I HAVE GONE THROUGH A REAL BAD EXPERIENCE WITH RELIANCE DIGITAL TODAY. I WENT THERE TO PURCHASE A REFRIGERATOR AND ALSO A 42 INCH LCD TV. THE DEAL WENT FINE WITH THE REFRIGERATOR AS THE PRICE LOOKED CHEAPER AND THEY EVEN PROMISED THAT THE DELIVERY WOULD BE DONE IN THE EVENING. THEN I LOOKED TO PURCHASE TELEVISION. AND WONDER WHAT....? THESE GUYS ARE SO IGNORANT ABOUT WHATS IN STOCK AND NOT. I DECIDED THAT I WAS GOING TO BUY A SAMSUNG LCD TV ON EMI AND TOOK FINANCE FOR THIS THROUGH BAJAJ. ONCE THE ENTIRE PROCESS WAS DONE THE SALESMEN COMES AND TELLS ME THAT THERE IS NO STOCK AVAILABLE OF THAT PARTICULAR PIECE UNTILL THE NEXT 10DAYS. I WAS A BIT DISAPPOINTED BUT TRIED TO BE EMPATHETIC AND SWITCHED ON TO BUY ANOTHER ONE. WHILE I WAS JUST ABOUT TO COMPLETE ALL THE FORMALITIES HE COMES BACK TO ME AGAIN SAYS THAT THE SECOND PIECE THAT I HAVE CHOSEN TOO WAS ALREASY SOLD AND OUT OF STOCK. I WAS REALLY MAD AT THEIR CARELESS AND IGNORANT ATTITUDE AND I DECIDED THAT THE DEAL IS STINKING AND WANTED TO LEAVE FROM THERE FOR ONCE AND ALL. BUT THEN TWO OF THE SALES PEOPLE CHASED ME ASKING ME NOT TO BE ANNOYED AND WANTED ME TO GO FOR THE OTHER ONE WHICH IS AVAILABLE AND CAN BE DELIVERED SOON. AND THEY EVEN PROMISED ME TO SELL A 58,000 LCD TV FOR 50,000 BECAUSE OF THE BAD EXPERIENCE THAT I HAVE GONE THROUGH. THOUGH I WAS A BIT HESITANT I WAS LURED ONCE AGAIN TO FALL INTO TRAP. I HAVE CHOSEN THE ONE THAT THEY HAVE MENTIONED AND WHEN I WAS ABOUT TO CLOSE THE DEAL, A SALES PERSON COMES AND TELLS ME THAT THEY CAN ONLY PROVIDE ME THAT MUCH DISCOUNT ON THE PRODUCT IF IT WAS NOT AN EMI SCHEME. THOSE BUGGERS KNEW THAT I WAS BUYING THE LCD THROUGH THE FINANCE BUT STILL THEY PROMISED ME WITH THEIR NEGLIGENCE AND LACK OF KNOWLEDGE ABOUT CUSTOMERS. I WAS REALLY PISSED OFF NOW. I TOOK THEM TO TASK AND MADE THEM REALISE THAT HOW SICK THEIR SERVICE WAS. I EVEN EXPRESSED MY ANGER BY SAYING THAT I WOULD NOT EVEN HAVE BOUGHT THAT REFRIGERATOR AS I HAVE ALREADY PAID THE AMOUNT IN FULL FOR THAT.

THEN I WENT TO ANOTHER STORE TO BUY THE TV OF MY CHOICE AND RANGE. THE MOST SADEST PART IS THAT THE BAJAJ REPRESENTATIVE COULD NOT PROCESS MY REQUEST FOR FINANCE AS IT WAS ALREADY PROCESSED ON MY NAME THIS MORNING AT RELAINCE DIGITAIL AND HE SAID HE COULDNOT DO ANYTHING CAUSE THE PROCESSING THAT WAS MADE AT RELAINCE COULD NOT BE DELETED UNTIL FOR NEXT 3 MONTHS. AND NOW I WAS STRANDED THERE NOT KNOWING WHAT TO DO CAUSE FOR THE NEXT 3 MONTHS I CANT BUY A TV.

I WAS VERY DISAPPOINTED BUT ATLEAST TRIED TO MAKE UO MY MIND THINKING THAT I WAS ABLE TO PURCHASE REFRIGERAOT ATLEAST WITH OUT ANY HICCUPS. AS I TOLD YOU THAT THEY PROMISED ME TO DELIVER IT BY 5PM IN THE EVENING. ITS ALREADY 12AM NOW I DID NOT RECEIVE ANY COMMUNICATION FROM THERE.

RELIANCE DIGITAL..YOU GUYS SUCK.......

My samsung mobile model SGH-X620 , IMEI NO 355898/00/396992/8 always in limited service mode in all type of company sim like bsnl/tata. when we start our mobile limited service only is disply on mobile set & no outgoing and no incomming is happened on the set from last 5-6 months.

SUBHAS CHANDRA BARMAN,
MOB NO.-[protected]

I submitted a complain with samsung call centre no [protected] on 6th August,2010 about non working of frost free refrigerator. No one came from company to check my complain nor any call from the service centre. I think this is a worst company who does not care about his costumer.
Mohd Amir,
Department of Zoology, A.M.U., Aligarh

I had bought a samsung mobile handset in April 2010. In June it developed some problems in the camera first and then in the display screen. I tool it to the authorised sercive centre CEE EMM SERVICES in sector 27, noida. It was given for repair on 24 July 2010, with a promise of returning after one week. Now they are not responding to my phone calls to inquire about the position of the phone, nor are they able to give any satisfactory reply if at all, i manage to talk to them.
There were many other people at the service centre with similar problems when i went there,some even coming again and agin for the past 2 months without their porblme being resolved.
If this is the state of affairs at such a reputed company, i am afraid we are infor serious trouble

i have purchased a samsung mobile in the month of March 20010 on the 16Th. the mobile suddenly after 3 days suddenly gets switched off and again resumes after removing the battery and this is happening atlest twice a day. i send the handset to samsung service center where they said that they will check and get it rectified. after 2 days they informrd that they have to send the handset to cennai as their serive center is only at cennai. now i am already without a handset for past 10 days and they expect me to do without a handset for 10 more days. i am not getting a replacement for the handset nor a standby handset till the time they get it rectified. why should i get it repaired when i am suppose to get a replacement. its within warranty. why should i use a faulty handset. please help regarding this as i am suffereing without a handset.

anset purased from Univercell. Invoice no is 378443 Dt/16/03/2010

Dear Sir/Madam,
I purchased Samsung BCH 519 Guru Mobile Handset from Mobile Store Chembur(Mumbai) on 20th Feb10.After 1 week my voice was not properly audible by other party and also breaking.I visited to Vashi Samsung service center.Their Engineer said there MIC problem we don't have MIC once come we will change.Next i visited to Narul Samsung service center they change my MIC.After 10 days again i am facing same problem.Again i went Narul Engineer told i think Software issue i will change your Software.After changing Software it was working fine up to around 2 Months and my Battery was discharging very frequently and Head Phone was also not working properly.Again i went to Narul he said might be Software issue.Again changed my Software and replaced Head Phone.After 1 week i am facing same problem and a new problem Recent calls are not saved in my Mobile.Then i went to Andheri West their Engineer said MIC problem but we don't have MIC it will come on next week.Then i went to Andheri East he changed my MIC but after 3 days i am still facing same problem.So i am requesting you please either change my Handset or return my Money.

Dear Sir/Madam
Purchase Samsung corby CDMA set wide Invoice No 12009/10 Dt 21st Feb 10 from Drive India Enterprises Solution Ltd. logged first complain on 22nd April for not supporting to Network and Blue tooth they rectified and return to me, but the problem partly shorted out, again visited the same Samsung service centre which is in Ambhedkar Road there they told us that your mother board having fault so you register the complain as soon as we receive the mother board we will change, after 15 days we called them they inform the mother board not yet received contact us after 10 day, when we contact after 10 days they given the same reply, than we contact customer care of Samsung they register our complain wide reff. no [protected] they had a talk with their service centre and inform to me that they will provide me substitute set against my faulty set and with 4 to 5 days they will return my set after repairing after making 4 to 5 calls, my set not rectified neither they arrange substitute set for me. Then again I approach to customer care they given the mobile no of Mr Sandeep Chowdhary Manager service he promise me that the set will be rectified with in a or two but it didn’t, I call him on regular basis but he didn’t picked up his phone after so many calls once he picked my phone and inform that the mother board is coming from south and we are receiving the same within one or two days as soon as it is receive in our end I will inform you he never call me neither he received my calls. It takes almost one month. When again I call to customer care they told we that we are referring your case to our head office and within 3 to 4 working day you receive call from them, but I didn’t when I again get in touch with them they said we are sorry we cannot do anything you write to [protected]@samasung.com since 23rd July I send 5 reminders every time they promise that my concern person will get in touch with you but till date no body call me. My warranty period will be expire on 20th of August 2010 than who will be responsible.
Please help me out I am fed up with this company. Your kind attention is require in this matter.

Thanking You
Yours Faithfully
Jagdish Rao
[protected]

We are the regular user of Samsung Air-Conditioner, and there were 80 nos of Air-conditioner having in our plant.
yesterday we are very much shocked after purchasing the fan blade of air-conditioner.

we purchased the fan blade of air-conditioner from samsung service station at Raipur (C.G.), the actual cost of fan blade is Rs.-302.00 but they charged Rs.- 787.00, after asking about the heavy charges they reply us that without labour charge they didnot sell the spares.while we are not using their labours.

so, our request you to please do the needful.

thanking you

regards

Manoj Kumar Saraswat

Hi guys pls help me out...i cant browse internet using wifi... i have bsnl 512kbps broadband connection with wifi... my mobile is getting wifi connection and also getting connected to my broadband... but after i open the internet it says "service unavailable retry with UTStarcom".then i press yes to retry it says "DNS failed" pls somebody help me out.... i was so disappointed... where can i find the power saving option in samsung B5310 corby PRO....? coz ihave dns error too

Dear Sir,
I purches Samsung Mobile Bill Date 02.10.09 1 Year warranty

Problem
1. Battery Low One Day
2. Missing Mobile Traker Number

Thank You,
Anil Godbole ,
New Pargaon, Tal Hatkanangale,416137.
Fm Radio Broadcasting.
Mobile [protected]


Purches Shop Name : SUR Electronics Vadgaon ,
Dist . Kolhapur
Phone [protected],[protected],[protected]

I had purchased a Samsung Guru 2120 mobile set on 24.04.2010. (Saturday) from Maya Electronics (Agarpara, Kolkata) for Rs. 2180. I used a Vodafone connection in the set and also a 1GB micro SD card in its 2GB expandable slot. The set had signs of problems from the beginning. Frequently the set got hanged and I had to restart it by removing its battery often while using Bluetooth, the set just automatically got restarted. But I did not take all these things seriously thinking it will be okay in few days as Samsung is a very renowned company.
But from 08.07.2010. (Thursday), the set created more problems because of which I was bound to remove the 1GB micro SD card. And on 11.07.2010. (Sunday), the set just switched off and on and so on… I have deposited the set at our nearest Samsung Service Centre (S.M. Service : address- 134/R/1, Netaji Colony, B.T. Road, Beside Baranagar Police Station, Kolkata- 700090) on 12.07.2010 and they said that they would keep the set with them for 20 days to get it repaired. Also to inform you that there were hundreds of Samsung mobiles, many of my model in the service center.l
After 20 days, when I went to the same service center, they said that they had nothing to do, it would take 7 days more for my mobile set to reach me. After 7 days when I called them in their store’s mobile which I got rom Samsung Customer Care, they said that they had nothing in their hand regarding this matter and they cannot tell how much time it would take for me to receive my mobile. I have the original bill statement and the receipt given to me by the S.M. Service Center.
Sir, I am a college student and I had collected my pocket money to buy my 1st mobile, but the inconvenience which I have got from Samsung Company is just unimaginable.
I am wondering how such a renowned international company like Samsung can distribute such sets which I am bound to call useless. I am very much upset with the service which Samsung mobiles have provided. And after all these harassments I am bound to say that it was a lesson for me and I would never purchase a Samsung mobile ever in my life.
Sir, I have completely lost my faith on Samsung Mobiles and I beg to you to please contact with Samsung Headquarters and arrange for my money with which I had purchased my mobile phone.
I will be really obliged if you help me in this matter and take stern action against Samsung Company.
Thank You.
Alap Ukil.
Sodepur, Kolkata.

Dear Sir/Mam

I have purchased air-conditioner of samsung brand last month.But it till not working. The company has replaced the ac but the second ac is also in the same condition.Samsung is taking it lightly and we are not able to give any reply to our top management of the company.

So you are kindly requested to please take the action urgently and do the needful.

Thanks & Regards

Bunty Yadav
[protected]

Airox Nigen Equipments Pvt Ltd
304 Mahagujarat Ind Estate
Opp Nova Petrochemicals
Changodar

i bought a samsung mobile from the shop after a few days .the board of the mobile currupt automatically .i gave the mobile to sansung care centre at khanna .he didnt give me answer .when i called in the center they cut the phone .they are talking very roughly.i m very worried about this samsung set.so plz dont avoid my msg thn i will take action..


thanks

hi sir
this is mukul thakur here, i brought a handset GT-B7320 (omnia pro) and got some problem after six month
in his charging port . As it is in warranty i submitted my phone in samsung care (mobile clinic, 252 ranjit park, shingar cinema ludhiana). Today is almost 15 days and i havn't get my phone back.if i asked to Miss hardeep kaur (owner of mobile clinic) she said sir company doing delay gave me 30308282 number
and if i called up dis number they said its not a technical problem n they gave me hardeep kaur's number ,
see sir i am juss getting fad up of all this, next time i go for china phone but won'nt go for samsumg , is this your customer service i have to do 100 call daily to Miss hardeep kaur ,your ASM Mr. arvind n call center .
i have'nt recived a single call from mobile clinic and not from call center.Even your ASM Mr arvind is not picking call from last 10 days and now Miss hardeep kaur is also not picking my call. Now what should i do.
i am very disappointed from samsung customer service and mobile clinic.i want my phone back n repaired as soon as possible. if anyone from samsung company can do something for me so i will be thankfull to you Mr/Miss ,my contact number is [protected] and id is mukulthakur.[protected]@gmail.com

waIting for your feedback
MUKUL THAKUR
complain number
[protected]

Complaint for poor quality of New Microwave Oven.

I have bought a Samsung Microwave Oven, model no. CE1031LFB/XTL on 03/04/2009 from M/S. Samsung India Electronics Pvt. Ltd.; Address: Mumbai W/H, FCI, C/O. Kusum Enterprises, Shed No. Rajendra Nagar, Datta Pada Road, Borivali (E). Mumbai-400066.India.

Since last 15 days i was facing problem while switching ON the microwave. It used to give a long beap and -SE- used to diaplay on the panel. When an enggineer visited us on[protected]; after diagnosis he replaced the front panel, saying that due to moisture the panel is non operational. After repalcing the panel it worked for sometime and before he was to leave it again started giving the same problem, Then he said that even the motherboard is to be repalced. After discussion, finally he placed the original panel & board back and it worked. He said that now whenever the same problem arises the panel & motherboard needs to be replaced. My question is why such a approach to resolve issues. There was no concrete diagnosis. Is replacing all the parts is the best method by an enggineer to resolve issues. Are there no proper logical methods to approach such problems. An easy way, to replace spares is adopted but it should be remembered that if a working part is replaced in this method, a cost is involved to the user. I request to kindly make a note of it.

Also, most important when the enggineer opened up the microwave to my suprise the steel plate inside the cover was badly rusted. Just over a years time does a Samsung product starts rusting ? When i bought this product i was told that its a latest model and will easily last for a decade. I request to kindly replace the plate immediately.

Hoping for a sincere support from Samsung team as i have all the products from TV (3 nos.), Fridge, Washing Machine, AC, of Samsung. I used to believe the brand Samsung. Hope you will not dissapoint your esteem customer.

Waiting for your prompt response.

Please help !!!!

Thanks

Sanjay Datta

These is my third reminder to "samsung customer care" they don't reply me even not giving any answer through mail.

Still my problem not resolved yesterday your service center people told me that please come tomorrow dated 10/08/2010 and collect your phone your problem is resolved but today morning 10/08/10 i went to your service center they replied me that still your phone is not repaired and come on thursday 12/08/10. So how rubbish you are giving service to the customer. Please reply or do something to resolve my problem.

I have already registerd a complaint to your customer care and my bp no is :[protected]


I have samsung s5600 model phone. I got problem regarding mike on 27th july 2010. I went to the samsung service center at super computer service, 1st floor "sankalp" anand. So i gave my phone for repairing purpose and paid advanced money. But still my phone is not repaired even they are not answering me properly so here i am written all the detail. Please find it below and try to resolve my problem. Otherwise i will take that issue on consumer court.

Detail:
Name : ronydhaval solanki
Model of phone: s5600
Bill no: 3336
Cash memo no:3403
My contact no:[protected]

I HAVE LOST MY MOBILE ON DT-06/08/2010. AT PAREL MUMBAI.
COMPLAINT FOR THE SAME HAS LODGED AT BHOIWADA POLICE STATION IN THE NAME OF MRS. JASMIN DEDHIA
IMEI NO-[protected]
MODEL- CORBY
CONTACT NO- [protected]/[protected]
EXPECTING YOUR CO-OPERTION.
THANK YOU

I have been told that a majic box would be sent along with LCD TV wherein a Gift voucher for Rs. 3 lacs from M/s Surat Diamond. My Unique number to claim the special offer is given as 15902111A[protected]. When I tried to log in, I am unable to do so. Please help me. Is it a fraud perpetrated?

Beware of Samsung LCDs
[protected]
Just a few months back I bought my first Samsung product : LCD:LA22B480 from ARVEE Sales Agencies on 20th March 2010, Invoice # K1739 for INR 16200.

LCD started behaving erratically on 28th July 2010 (in less than 6 months). Engineer visited, did some replacement but no use. Till today I am being told that Samsung India is not having spares in stock.

My humble request to you; please help me understand:
1.Are Samsung technicians ill-trained to diagnose the problem well at the first instance?
2.Are Samsung service centres so ill-equipped that they don't hold spares even for latest models?
3.Are Samsung contact centre not adequately empowered to even tell customers when things will be fixed.
4.This product is under warranty and in this period Samsung is telling me, spares are not available. I am wondering what would happen post warranty.
5.I was told that LCD stopped working as I have a cooler in your room. Are your products not made for Indian climatic conditions?

I did try your service centre #[protected] Mr. B. R. Rizvi, but let me assure you, people out there are too busy for customer care, no one picked the phone.

Thanks & Regards,
Amit Aggarwal
+91-[protected]

I buy a new Samsung mobile set (Model Number 1085T FM set ) on 09.07.10 from a local counter named Badsah Communication. The set dead within 10 days of buying and when I visit to the retailer they don’t entertained me but to guide service centre. I called Samsung Customer centre on 20.07.10 and they called back me and guided me to visit my nearest Samsung service centre named SM Communication beside the BARANAGAR P.S. at KOLKATA . I visit there on 21.07.10 and dropped the set. The person on the counter ensure me that within 10 days I will get a new set as the problem of the set is in the circuit board so Samsung Company will replace it. But still the date they did not change the set or the board ..20 days over service centre still extended the time whenever I visit to them.
This is a request to the concern authority please look into this matter and treat it as a serious and urgent problem for Samsung's goodwill gesture.