Samsung India Complaints & Reviews

I have purchase a samsung metro gt s3310 in march 2010, having one year warranty. before one month i have found that it`s battery is start discharging in 4 to 5 hours. when i went to service center they replied me that it`s mother board required to be change and it would not cover in warranty you have to pay for that because this problem occurred due to voltage punctuation as they told. but i have seen that it`s charger`s fuse in not open due to that voltage fluctuation. so this thing happen due to problem in charger so they have to repair my phone as under warranty.

my mobile no. [protected]

hi i have purchased Samsung Corby Pro before 6 or 7 month, before 15 days i found that my cell ph is not working & also touch is not working, there is some problem after that i have given my phone to Samsung Service Center, they told me there is some software problem & u can collect your phone 2 or 3 days & but now they told me after 12 days 1 part is corrupt in your mobile & we have not available that part..but still i am waiting for my mobile phone, i have regularly follow up to Samsung service center but they doesn't replied me positively

Neha

We had bought a Samsung LCD TV from Dubai in April, 2010. It was given to us with 1 year International Warranty. When we came to India and installed it, within a month some problem occured in the TV. When we contacted Samsung, they said we have to pay charge to get it repaired. They totally denied to accept the ''INTERNATIONAL WARRANTY'' of Samsung Product. To our surprize, the Technician was very rude in his behaviour and it all left a very bad taste in our mouth for this company. We had to pay an amount of Rs 4000 (approx) to get the TV repaired. The technician clearly stated that it was a Technical fault and in normal scenario, It is covered in Warranty. I want to understand that what benefit do I reap if I trust the Brand and bought the TV from abroad.

I will request the Company to not only refund my Rs 4000 given as a service charge but also pay me Rs 25,000 for all the hassels & problems.

Archana Sharma
[protected]

I HAVE PURCHASED SAMSUNG GALAXY S FROM MADURAI ON 20/7/2010 FOR RS. 28,200/-, BUT ITS KEPT HANGING CONTINUOSLY, THEN HANDED OVER MY HANDSET TO THE NEAREST SAMSUNG SERVICE CENTRE(MULTI CARE ENGINEERING, MADURAI). EARLIER THEY TOLD, IT HAS SOME SOFTWARE PROBLEM, AND NOW THEY TELLING THAT" IT HAS MOTHER BOARD, AND THE SAME IS ON THE WAY FROM COMPANY". ITS ALMOST 17 DAYS GONE SINCE I USED MY HANDSET. THEY TILL NOT SURE, ABOUT HANDING OVER MY HANDSET TO ME. ITS RIDICULOUS THAT HOW COMPANY LIKE SAMSUNG DEALING WITH CUSTOMER LIKE THIS.
NOW AM FEELING THAT MY MONEY GONE UNDER WATER.

DEAR SIR,

I SRI RASHMI RANJAN SAHOO OF QR-C-172,H.A.L TOWNSHIP,SUNABEDA ,MOBILE NO-[protected] HAD BROUGHT A SAMSUNG ULTRA SLIM TV ,2 MONTHS BACK FROM YOUR AUTHORIGED DEALER M/S GUPTESWAR ENTERPRISES ,SIMILIGUDA,KORAPUT.

TWO SIDE CORNER OF SCREEN TWO COLOUR PATCHES (left corner -red &right corner-green) COMING. SO KINDLY CHECK THE PROBLEM BY YOUR SERVICE ENGG


AWATING YOU..

Hi,
I purshed SAMSUNG S5233(Mobile) and I used it for 9 month and its touchpaid(touchscreen) starts trouble me lot. Means it was not working properly. I went to Sahil Techno Services(samsung service centre) and get touchpaid replaced. As I got my phone I came to know that SIM is not working. I again went and got it repaired after many effort. Thats not all, after one week my touchpaid anain start creating porblem and I was not able to operate any function of the phone. I again went to Sahil Techno Service and give it to them for repair. They told that again they need to replace the touch paid and it takes four days. After 4 days I got answer that it takes more 3 days. After that they told it takes more 10 days.Every time I have to go personally as the Ph.no.[protected] that they give me is contuniously engaged.And they are not writing any turn around time to collect your mobile. In short nobody is responsible their. I have tried many time to contact on that number but it always engage.
I take my phone back without repaired as I have not that much time to go ask that my phone ger repaired or not. And all SAMSUNG STAR mobile has the same problem as I seen it in service centre.
I want my phone working properly or compentation for that because I paid Rs.8974 for that.

Phone Model:Samsung S5233([protected])
Price:rs 8,974
Date of purchase:5th Sep., 2009

Thanks

Regards,

Manish Oza
([protected])

Sir,

I have purchased a mobile hand set make SAMSUNG CDMA Model No. 569 worth Rs. 8,000/- from your reputed showroom at Raipur C.G. Since the handset is not working properly due to some incoming and outgoing speaker problem, for which I approach to Samsung priority center at at M/s. Attar Mobile Services, shop No. 4-C-1+2, Pagariya Complex, Pandri, Raipur (C.G)Ph.No.[protected] on dtd.23/07/2010 & handover the set for repairing vide their Job sheet No.1186. Were please note that since 15 days passes away but the hand set was still under repair and they are not willing to repair the same since the set are under warranty period. Kindly advice me what should I do if such costly handset get defective in such a short period and can not be get repaired at your service center, what else can a customer can expect from company like yours ?

Kindly do the needful early as possible

Thanking You,


(Mridula Mittal)
Cell :[protected]

My A C (window type) MODEL NO.IS AWT18SBWDA. DATE OF PURCHASE 01/05/2002 IS NOT WORKING ABOUT MORE THAN 1 MONTHS. . SO. MANY TIMES I HAVE COMPLAINED IN SAMSUNG CUSTOMER CARE. BUT SORRY TO SAY THAT TLL TODAY MY PROBLEM IS NOT SOLVED PL. HELP REGARDING THIS MATTER.

RAJENDRA PRASAD SINHA

ADD.- QR. NO.D2/F- 64
RTS BARAUNI
[protected]. [protected]
EMAIL ID- [protected]@yahoo.com

Dear All,

I have made a complaint to samsung customer care on 10th july, 2010 regarding my washing machine. The complaint no. is: [protected]. One engg. had visited my place after the complaint & told me that there is problem with the PCB of the machine & it needs to be replaced. I have confirmed for the same but till date the machine is not repaired. I am making a call to the customer care 4~5 times everyday just to get assurance that the problem will be solved soon. But their local service centre has no interest in solving the problem.

I am really surprised to see such a insensitive & lukewarm response to a customer’s complain by an MNC of Samsung stature.

Hope they will take will pain to rectify the problem at the earliest.

Regards

Sunil

Dear Sir,

I have Purchased one Samsung corby speed phone at 27/05/2010( model F339),
The mother board of the mobile was defected,there for i went to The Samsung Service Centre , Motinagar ,New delhi
service centre Manager Mr. Manjeet has givenme one by one the following dates -
04 june,9th june,15 june,24th june 29th june ,4th july and now he is speaking to give my phone on 15th july
it is very disappointing to see the worst service of SAMSUNG service centre, motinagar . i would like to take some action against this.
kindly guide me....

Regards
Sagar Kumar
87, site one, Vikas puri,
New Delhi
Mob. [protected]/[protected]
E Mail- sagarkumar.[protected]@gmail.com

From: srinath K.V.
"Kottara House"
Dandekeri Road,
Yeyyadi,
Mangalore-575 008.
Ph.No:[protected]
Mob:[protected].

Samsung Refrigerator is a Bad product.In 2 years since purchase 3 times it went outoforder.Each time it is hell of a job to contact Samsung Service centre to request them to repair our brokendown fridge.The Shop from where we bought the Samsung fridge was found closed just in 2 months of purchase.No proper service centre is available in Mangalore.Now our fridge again is outoforder.I am trying to contact Samsung service personnel here in Mangalore, but in vain

i have given my samsung mobile for repair under warranty to k.k service (samsung authorized service center)
situated at hans plaza ghaziabad.i have submitted mobile on 19th june till now date 4th aug they says your mobile main board is not working properly and some time says you will get money refund by the company
kk service owner name is sandeep and his number is [protected].....plz help me on this



warm regards
rohit kumar
ghaziabad
[protected]

Sir,

Below is the auto reply I got from Samsung for my complaint, but I have not heard from any person from SAMSUNG to resolve or listen to my problem till date. I have called customer care several times in last one month and have been assured of the quality service but Alas! I have been disappointed every time.

As I can see that there are so many customers dissatisfied with the service centre services, I am sure one day will come that SAMSUNG will be out of market.

Please provide me a response for the over looting by the service centre on behalf of SAMSUNG.

Thanks,

Sunil

Dear Sunil

Welcome to Samsung India Electronics Pvt. Ltd. We thankyou for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this referencein all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvenience you are facing with your SAMSUNG
product.
We are forwarding your complaint to the concerned department.
Soon you will be contacted by concerned authority.
Till then kindly bear with us.
Thanks <(>&<)> assuring you for best services always.
With Regards
SAMSUNG

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please do not reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail or contact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,






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Extremely Poor Service Quality with duping service centre
Sir/Madam,

I have a Samsung refrigerator with Model Code: RT23MAVMS1/XTL. I registered a complaint at your customer care with BP number [protected]. The only complaint I had was of Over Cooling and all food items getting freezed and turning into ice. My complaint was registered on 01 July'10. First Service engineer visited on 02 Jul ‘10 and mentioned that there is gas leakage and due to which there is overcooling. He asked if I wanted to get the gas refill done. I said NO. I paid Rs. 270 for engineer visit. Receipt details are: Book No 208 and receipt no 10351 dated 02/07/2010. He did some setting from one knob at the back of refrigerator. He mentioned that this might resolve the issue. The very next day, I again experienced the same issue and called Samsung customer care. This time the service engineer who came did not found any issue with the refrigerator and mentioned that temperature setting was incorrect. He set temperature for freezer at coolest and for lower bottom at cold. He ! categorically mentioned that there is no gas leakage and unit is working perfectly. Even this did not resolve issue and again I called customer care. This time the service engineer who came was the same who visited First Time on 02 July’10. He said that he could do nothing as he had already told the problem was due to gas leakage. I told him that another Samsung engineer said that there is no gas leakage. He said that if we talk to other also, we will get different words and causes. Since, he was very sure and confident about the problem cause and foremost, he was coming from SAMSUNG AUTHORIZED SERVICE CENTRE, I agreed to gas change. Gas change was done on 17 July 2010. Payment of Rs. 730 was made for gas change and receipt details are: Book No 203 and receipt no 10131 Dated 17/07/2010.

I used the refrigerator for 2-3 days and again the problem was seen and food items getting spoilt. I again called service centre and service engineer who came was the one who visited 2nd time and mentioned that there is no gas leakage and overcooling was some setting issue. He even said that we were made fool and service centre duped of Rs. 730. He mentioned that there might be Thermostat issue and need to be changed.

My frustration and concern is that even after getting services from SAMSUNG AUTHORIZED SERVICE CENTRE, I am duped and getting extremely poor quality. My refrigerator gas that was perfectly fine ( as mentioned by same service centre engineer) was change by coercing me. I even called the service centre on 27 July’10 and made them aware of my problem. The supervisor Mr. Khanna said that he will discuss the issue with service engineer.
I again called service centre and talked to Mr. Khanna. He did not have any concrete answer as to why Gas Change was done when fridge was overcooling as normally when gas leakage is there, there will not be any cooling and will have low cooling problem. He again mentioned that he will send a senior engineer to resolve my problem.

Brief of Issues with Service Centre and Poor Quality Of Service:

1. My initial problem of overcooling is still persisting even after 27 Days of registering the complaint and 6 service engineer visits.
2. Refrigerator gas change was done even when one of the service engineer insists/maintains and categorically mentioned that there was no gas leakage and overcooling problem could not happen due to gas leakage.
3. I have been duped Rs. 730 for gas refilling when there was no gas leakage and problem of overcooling is due to some thing else.
4. Even after calling service centre supervisor, I am not getting any proper response as to why gas change was done and always says that he will discuss the issue with service engineers. I think some thing is fishy out here and he may come up with some story to cover up the gas change and justify it.

Details of Service Centre:

KAISER ELECTRONICS
Plot No 3, FIE, Patparganj, Delhi
Tel:[protected]

PLEASE HELP ME. I would like SAMSUNG to intervene and provide me a response because I am paying price for availing services of SAMSUNG AUTHORIZED SERVICE CENTRE.

Regards,

Sunil Kumar

these people have conducted interview for their company 50 days ago. they said the results will be out in a week. but still the results are not out. they are always saying will be out in next week. they had also sent all o[censored]s a mail for a joining date 40 days ago but after that there is no response. but wen now i contact him there is always the same reponse the person is not in his seat. 100s of students frustrated with this put efforts for that interview and daily waiting for the results and checking the forum everyone gone mad. see this for more details http://www.elitmus.com/forums/viewtopic.php?f=7&t=3090&start=280 the guy whoi respondin like this is sandeep ghatke HR

Dear Sir,

I found following problem in using Samsung Corby B5310 handset mobile.

I have tried a lot to install different application,games etc.etc. but not at all sucseeded in installing any of the ".JAR" file and ".JAD" file.pls advise me on installing these files.

Bassically i want to install G-Talk , Caal Recording software which is not available in this model even though it is very common feature.,

pls help me in this regard at the earliest otherwise i will lose faith in samsung phones.

My contact no. is [protected].

Regards,
Imran Master

desr sir,
i am vodaphon as well as bsnl subscriber.But my samsung E1125W phone is lock.
i can't use my mobile phone.please tell me what i do.


reagards
chetan d. meshram
student

Monitor is completely dead,only showing black screen,monitor light is also not glowing when i pressed power button.CPU is working

I purchased a double door samsung refrigerator RT 32 in Oct 2009. 3 weeks backs it stopped working completely. I called samsung customier care and a service engr visited my site after 3 days. He told me that the power control board needed to be replaced. i asked him why it was affected since samsung claimed that this model did not need a voltage stabilizer as it had a built-in one. He told me that the built-in stabilizer only protects the compressor and nothing else. Later I called up after 2 days and Samsung promised to replace the part and fix the issue. Nothing happened. dayes passed by and I was getting same response everytime I called Samsung customer care "we will send an engr today to your location" but nobody called or came. it is now almost 3 weeks since the problem occured and it has still not been fixed. I have experience poor customer care but my experience with Samsung is by far the worst. Inspite of being under warranty they have not fixed it and at this point I am not even sure when it wold get fixed. With kids at home it is a nightmare without the refreigerator and I have made up my mind to never purchase a Samsung product again.

i am perchase a 3d led tv model ua40c7000wr
in 23 june 2010
i am calling samsung for demostration 10-15 times
but samsung executive not come in my house..
after 1 month i am sending a mail for using extended pvr function
next day samsung executive call me and he say this function is misprint in our website and function not available in india.
but i am see this feature samsung india website after buying a tv.

Dear Sir,
i want to complaint against the service center of samsung mobile in SRIKAKULAM. a samsung C6112 mobile has been puschased on 04 FEB2010 . is handset from Amit. but in the starting of march 2010 this mobile got some software problem so i forward this mobile to samsung mobile service centre named "SAMSUNG MOBILE SERVICE CENTRE OPP TVS SHOW ROOM, ANDHRAPRADESH date 3rd july 2010. now one month are about to complete but they did not give any response to me about the service of my handset. .
sir plz take action to solve my problem.
thanking u.

YADLA NETHAJI
ASST CASH
STATE BANK OF INDIA
PALAKONDA
SRIKAKULAM DIST
ANDHRA PRADESH 532005
[protected]