Samsung India Complaints & Reviews

Samsung — IRRESPONSIBLE AFTER SALES

I HAD BOUGHT A DUAL SIM HANDSET LAST YEAR WHUCH WAS GIVEN FOR REPAIR TO THE AUTHORISED SERVICE CENTER AT CONNAUGHT PLACE ON 21ST AUGUST 2009. THE SET IS UNDER WARRENTY. THE SERVIVE CENTER PEOPLE HAVE BEEN CONSISTANTLY REPLING THAT DUE TO UNAVAILABILITY OF PARTS THEY ARE UNABLE TO REPAIR. ALSO I HAVE GOT THE RESPONSE THAT I MAY TAKE BACK THE PHONE IF CAN CAN NOT BE PATIENT FOR REPAIR OF THE SET.

AFTER SPEAKING TO THE COSTOMER CARE OF SAMSUNG, THEY HAD DIRECTED ME TO THEIR REGIONAL SEVICE MANAGER, WHO HAS NOT YET RESPONDED TO ANY OF THE CALLS.
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Samsung — Irresponsible Behavior of Customer care

I have the complaint number provide Samsung customer care is – [protected]. Complaint was logged on 27th Aug 2010. On a same day technician visited my place and said the need to change the washing machine motor. And he will replace it tomorrow that means on 28th. So I took leave from my office so that I will be available at the time he visit. Now after wasting the complete day no one has visited my plan and when I made the call at call center at 3:41 one lady peeked up the call she was in mood like she is going for some singing competition. She was not ready to hear anything she was in his own mood keep on repeating we are sending the reminder to vendor and she was so rude to me so I asked her to transfer the call to senior then she replied all are executive and busy on call so she will not transfer the call. That means your executives are taking call like a senior that indicate that in Samsung they are making fool to the customer somehow after some argument she transferred the call to the senior and senior was so intelligent that he told me sir after 2:00 clock we will entertain the technician visit. I believe forgot to check that request was raised on 27th Aug. and he also keep on telling me that we will send the technician on Monday not before that. That means I will take a leave on Monday also just to honor the SAMSUNG TECHNICIAN. After such a ridicules response from SAMSUMG what should I expect more because Samsung tendency is just sale the product and forget about the after sale service. Can I expect some quick response from Samsung , I know I will not but then also hoping for the best ?????????????????????????????????
Contact - [protected]

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com & rakesh.[protected]@partner.samsung.com
Phone :[protected]

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

The company is so dumb that it is not responding to my complaints.
I have got many problems in my machine including sparking of wire.
In spite of regularly calling to their call centres, the company is not sending their mechanic for repairing.
Due to this, we have to wash our cloths manually, i.e.by hands which is causing mental & physical trouble to us. This is happening from last 4-5 days.
Therefore I hope that the dumb company will now listen to me & atleast now send their mechanic, failing which, I will have to move to consumer court.


I hope that through this medium suitable action will be taken.

I bought samsung LED T.V from e zone.

They assured me that someone will come to install it after 2 days....but nobody came. I called up thier service centre , spoke to sooo many people,all were RUDE/ NOT BOTHERED/NO SERVICE ATTITUDE,Esp. Ms. Andrea , the supervisor. She was so rude that I actually regretted buying a samsung.......

I was made to feel that they all are doing a favour to me by talking to me.....


SAMSUNG CUSTOMER SERVICE STAFF- YOU ALL ARE SICK.

i bought a mobile set of samsung. after 2 day its display was not working, i went to the shop, its a spice mobile store which deals in so many brands, i told him every thing. now store manager told me that samsung gives 12 hour warrenty/ guarrenty period, so he is unable to replace my set. i talked to him for half an hour, then i conferm it from samsung service center that samsung provide 4 days guarrenty/ warrenty period and i told him but he was stuck on those 12 hours..... . i got fedup from this practice that at first time sales person treat us very well, they told us i[censored] got any problem come to us, but when a customer really got a problem no one is ready to talk, even they do not want to understand or they do not try to solve it rather then they give suggestion that u need to go there..here..there.. whay customer have to face these problem every time why not company face it. now its a very bad experience for me to buy a samsung mobile and now i loose my fath on their sets.

Samsung customer service is worst and they do not care customer with trouble due to mal-function of refrigerator.
I have a trouble that it is not properly working on cooler and freezer and they said that they can not do anything w/out charge due 1 year warranty expiration. I have a same problem before and it happen again. even if I have a same problem, they said that the can not do anything due warrany expiration. Do not buy anymore Samsung. Service is suck.

SAMSUNG SUCKS DONT BUY I TOO HAVE SAME PROBLM...CUSTOMER CARE S USELESS PERFECT WORD IS CUSTOMER CARELESSNESS.LET FORM A TEMA.ATLEAST EVERYONE COMMENT ON EACH ONES COMPLAINT.IF YOU WANT A PROPER RESULT.ALL THE MESSAGE THEY SEND IS A COMPUTER GENERATED ONE.

i am using laptop since 4 years but now i am getting many of problem in my laptop...

We unable to use my Sam sung laptop . i has given many complain no revert from your side. All You are not having any responsibilities for customer...

bad Service

Having purchased a fully automatic washing machine from SAMSUNG, and though a complaint was given on 25th Aug, 2011 and well within the warranty period, they are giving a deaf-ear and no proper response. I have also complained to the concerned service executives. All in vain. when I am viewing the various complaints and come to know of SERVICE INEFFICIENCY by SAMSUNG, I am also feeling that I have purchased SAMSUNG PRODUCTS without knowing properly about the companies' service failure. I regret for my purchase.

Sir/Madam

Kindly help me in this matter.

Sonu [protected]

I purchased Samsung Refrigerator model No RT26 Slim on 15/05/2006 from S.C.SHAH & Co.Teynampet chennai. In October 2007 the fridge stopped working and the company sent its Technician who refilled the gas and collected a sum of Rs 1094 inclusive of service charges for attending to the defect.
similarly the fridge broke down again in May 2008 and a complaint was registered bearing no [protected] on 23 05 08. The service Engineer Sri Manivannan ([protected]) obsered that it was the recurrence of same problem which occured in oct 07 and advised refilling of Gas from the company's Franchise.The Franchise who visited said that it would cost Rs 1500 for the cleaning and refilling of Gas.I contacted Sri Manivannan once again and asked him why the problem was recurring and whether it was possible to shell out Rs 1500 every time this problem occured.I suggested to him that he should look into the original cause of the problem and set right the same so that the common man like us are not subjected to recurring expenditure such as this. For this Mr Manivannan said that such problems could repeat due to voltage fluctuations. When I told him that the voltage stabilizer was there to specifically take care of the fluctuations, he said that the stabilizer may be defective. When he knew in the first instance that the voltage stabilizer could be at fault (VGUARD)he should have arranged to get the equipment checked in Oct 07 itself to avoid recurrence of the problem.
Even though the stabilizer is not a Samsung product it has proved that it is the lifeline of the fridge atleast in our case.The technician is expected to be Loyal to samsung products as he is paid by the company but should the company not advise their Technicians to be Customer Loyal also .Had the technician taken due care on the previous occasion itself, this problem would not have arisen at all.
I therefore request that company look into this with compassion and arrange to set right the problem so that the name and reputation of the company is not jeopardised
with regards
Beulah Alfred

Samsung Ref. model RT-62 WASM purchased on 07.10.2007 from Maharashtra TV Centre
"not working"

I have ben trying your number for quite some time. but there is only response saying that this is a wrong number. Would yould kindly suggest that the double door fridge I purshased is a waste of time and money.

Let me knoe how i should go ahead.

Regards
anil

I bought refrigerator from exclusive showroom of Samsung but it giving problem from very first day.now it compressor gone. They even not listening and not ready to replace. i suggest nobody dare to buy

refrigerator in in problem for past 1 month.compresor s nt working..The company is not giving proper response..i kindly request the company to look into this with compassion and arrange to set right the problem so dat the name and reputation of the company jeopardised..
with regards
DEEPIKA

my complaint number [protected] dated 26.03.09.
till now no response and nobody attended the complaint.
(we procured the fridfge just four months back)

Samsung Fridge — Nobody is taking care of complaint

I have brought a Samsung double door refrigerator 15 months ago. The lower part of fridge is not cooling and I had called up their call centre to lodge complaint. I have received a complaint number but ever after 4 days nobody has come. Everyday I am calling at call centre and every time they say that "Today we will send engineer at your home".

It is not expected company like Samsung to avoid complaints, and shows that they are not concern about customers problem. They just sell their product and that's all.

Refrigerater is not working,in the fridge all vegetables & foods make ice.

I purchased Samsung refrigerator 3 yrs back & within 1 month, i found my ref. is not cooling well, when i complaint samsung cus. care they found compressor not working, so they changed it. But its cooling was not satisfied coz whenver we put an ice cream in freezer, it melts. Now a month back when i complaint again, the engineer said that compresser is weak, so they changed the compresser with in warrenty, 1 week before my refrigerator again stops working & this time engineer said compresser is dead, Now i'm calling daily on cust care, but no action was taken yet, in these summer how can a home survive without refrigerator?

Mr. Ashish picked up my call from samsung cust care & he gave me the no. of service manager of my area Mr. Amit ([protected]) & when i try to call him he gave me fake commitments or he dont pick my calls my complaint no. is [protected] under Harmanjeet Singh.

Pls help me to get my ref. repaired.

Thanks:

Harmanjeet Singh

I used to trust all samsung brand product. Most of the appliances in my house is samsung as well as my cell phone. I bought a double door fridge in the month of April, 2010.the door of the fridge is not working properly. I reported the complaint to concern shopkeeper. Next day samsung engineer instead of visit he
telephoned and giving the instructions that you do like this -move the door right and left and insert the thick
paper in the feet of fridge we did but the problem remain same. After that he never contact,

please let me know what I should do ?

Rajinder walia
1244, Sector 49 B, Chandigarh.
e mail [protected]@rediffmail.com
M.No. [protected]

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Hi,

I HAD a very good opinion on SAMSUNG Products and service. All my electronic item in my household are samsung.
My BP No: [protected].I have given complaint on 8th Jan and till now no update, no info, no service.

I would like to know why there is such delay.

I DONOT REGRET to say that you are providing WORST, HORRIBLE service and i would definetly not recomond your products again to anybody.

Indrani Ayyagari
[protected]

samsung washingmachine not working

I have purchased samsung washing machine on 2.11.07, of Front end loader model. so, far nearly 7 tomes the service engineer , attendened the complaint. and again and again the problem is repeting. the engineer who has attended so far is not having sufficient job knowledege and they are not go in depth to solve the complaint. so sent good engineer.

water leaking

last thursday my wife tries to wash clothes with machines. using quick wash mechanism, after two mnts the machine stopped and no process at all. but the panel timer shows reducing the time as ordinary way.
my phone no:[protected], [protected]

To
Regional Manager
Samsung India

Dear Sir/Madam

I have bought a Samsung Wasishing Machine model no m/t7800 on dated 12/05/2006 from MG Enterprises vasant kunj road masoodpur New delhi

now the machine not working properley we hv complaint 30308282 but they says u hv only 2 yrears warrenty .


when we have purchased the samsung machine the dealer says u hv 5 years warrenty but now samsung excecutive says no u hv only 2 years warrenty now we are very unsatisfied with samsung so please help in this regards we will very thankful to you . sudhir[protected]

i have purchased washing machine last year feb'2009. my machine is not working at present, it takes so much time to washing clothes for more than 1 hour instead of 45 minutes. kindly do necessary for the same at earliest.

i have purchased a top load washing machine on feb 2009, it was not working last 2 weak i called the sevice helpline and registred the complaint, they told our engineer will come and rectify the probelem, after 3 day the engineer came but he refused to do the work because the purchase bill was not there, i told him but warranty card is there with date of purchase.but he refused, after 2 day i got the bill i went directly to the service center submit the bill but they told you have register fresh complint again, i called the sevice center number and register the compliant and they given BP No. [protected] on monday 13-12-10 but till today no one has come and rectiffyn the machine, i feel i done big mistake purchasing a samsung product.

washtub giving someunusual sound,not draining the clothes properly
drain water not going out fast
buzzer not working properly

not giving a good response

washtub is giving an unusual sound,drain not workingproperly
buzzer has gone

while purchasing more attractive offers and after purchase nobody will consider customers complint.No response from your office and shop

Yesterday in machine there was one sound & smoke something wire short. Now not started with electricity.

Samsung /CTV — Poor Customer Service

I recently faced problems with my 29 inch CTV.I lodged a service complaint no. [protected] on 18th Jan and was promised that Samsung service person would definitely visit us on 19th Jan by 2000 hrs (within 24 hrs of complaint).I rang Samsung’s Service call centre 8 times on 19th Jan and 9 times on 20th Jan and was assured everytime that the engineer would visit .But that was not done.Ultimately
I, somehow, could get the mobile no. of Samsung Service rep at Okhla service centre and requested him to get the TV repaired.The repair could not be completed because of non-availability of parts.I am badly disappointed with such a pathetic response from Samsung for servicing their clients when they need it.
This horrible experience has left me bitter.I would like to make certain observations :
• Samsung call centre people are helpless. Nobody within the organization listens to them.
• They give stereo type replies to the clients without knowing the status. Like, I was told everytime that the repair would definitely be carried out before 2000 hrs which was not done and that somebody senior in Samsung Service centre would call me within ½ hour .But nobody called back.
• When nothing worked, I was told that it seems there is a strike in Samsung Service centre, that is why nobody is being deputed to attend to my complaint.
• Service provided by other competitors like Sony, Videocon, Electrolux and LG is much better.
I request that my TV be fully repaired to my satisfaction asap.