Samsung India Complaints & Reviews

SAMSUNG GALAXY smart phone IMEI no 356637/05/184370/3 & 356638/05/184370/1 bill date- 31.05.13 having charging related problem & went to company service centre at home science college road JABLAPUR (M.P) thrice & they chaged connector but the problem temporarily shorted out & now it has enhanced & now has chargign as well as soft ware related trouble also the service centre people not giving job card details.

I have purchased samsung galaxy duos mobile phone 3 months before but its not working properly. i purchased it from mobile store in andheri, mumbai. i asked the person about the result of this mobile & he said its a very good mobile to use but since day i purchased i never work a day properly with this mobile. i want my money back which i paid for this mess from samsung or mobile store. please help me with that. siddhesh vengurlekar. [protected] siddhesh.[protected]@hotmail.com

I am posting this to alert the Public and Company about the Samsung Mobile and its Services.

My mobile Samsung GT-S7562 within the 5 month of the purchase the gadget has been to the service center 5 times thrice with the Service Request Letter and twice with the Service Request Letter. In the 5th month of the purchase Mother Board was replaced, sooner after the replacement the new problems took birth along with the old problems. Again the device went to different service center and I was been told that the replaced materials are faulty and needs to be replaced again. The device is filled with huge technical problems with the worst services and liers. To add to this, the executives and floor supervisors make fake promises. The device and your service has caused series of losses and pains. Currently internet is also not working properly. Thrice the senior escalation team promised to resolve the issue and call back, never kept the promise, emailed the customer care and CEO Office no replies.

To The Managing Director, Samsung India Electronics Pvt. Ltd. Dear Sir, With great anguish I would like to bring to your notice that the poor state of service support from your authorized service centre. I was using one Samsung Mobile (Model : GT-S3770K) from 3 months more than 1 yr.. it has some unusual things going in it i gets switch off by itself and does not start and now the condition is such that it is not starting at all and it has been switch off by itself ... i have given it to near by samsung service center for software upgradation but now also the same problem is coming n the biggest thing is that when i got my phone back from service center and put my Sim in it it is not receiving network...while when i am putting my Sim in other phone it is running very well with full network ... i don't know what to do. I want my money back. This type of carelessness will create bad impression. And if this problem is not solved soon I will surely publish an alarming article in the national daily newspaper about the bad service of Samsung phone which will make customers to think before purchasing Samsung products. I hope you will pay attention towards my complaint anr try to solve my problem soon. ThankYou, Archie Bisen Durg, Chattisgarh, India [protected] [protected]

Company / Product Name:Samsung 393 Litres RT39FAJTASP/TL Frost Free Refrigerator (Platinum)

State :Gujarat
Complaint Details : Dear Sir, I have purchased the Samsung 393 Litres RT39FAJTASP/TL Frost Free Refrigerator (Platinum) from Care Office Equipment Ltd, Gandhinagar Sakhrej Highway, Ahmedabad.gujarat. on dated 4/10/2013, as per sales manager commitment there is a seven container box pack free scheme from samsung co.with said refregerator, we have prchased the said refregerator on 4/10/2013 but neither till date we have received the said gift nor the satisfactorily reply when said gift will deliever to us? this is totally unfair, unprofessional attitude from care’s personel, after 10 days yet we didn’t get the gift.pl do the need ful.

I first logged the complain on 19.9.2013 for my Samsung refrigerator model no. RT31HCLB1/CTL as it was not working properly (seems to have compressor problem & is under warranty). Everytime I called the customer care they just kept assuring that they are forwarding the complain to the concerned deptt. and even after one month time the problem has not been solved. The complain no. given by Samsung customer care is [protected] (dt. 19.9.2013). So, I just want to get my problem solved and if Samsung is not able to do so even then they should tell frankly so that in future no one come across this sort of problematic product / companies and shall easily switch to the better ones who can provide door step services. If Samsung is not attending the prolem of their warranty period products then what they will do if ones warranty gets over. It seems that they just know to sell their products and not interested to provide any service. Regards, Dr. K.K.Singh Dehradun [protected] / [protected] / [protected]

Highly unsatisfactory performance of samsung s duos.
Bought the phone just 15 days back.
*The battery backup is just of 2 hrs.
*the phone gets heated on charging when plugged in, and when I say gets heated I refer to the immense heat produced.
*small applications like subway surf takes 4-5 min to load.
*the screen of the phone becomes blank and does not resumes back till the the phone is switched off and on..
*the charger is very loose, it keeps on connecting and disconnecting every now and then,
I'm damn sure that I am given a defective piece, the service centre ppl are asking to repair it, but am sorry am not ready to use a brand new defective piece, hence I want it to be REPLACED.

-regards

To whomsoever it may concern, , I had purchased Samsung Note-2 on November 26, 2012 from Raju Japan, Ahmedabad. Intially it was working fine, now my concern is its not even 1 year from the purchase and i’m getting one after other issues with Note-2. The Samsung Galaxy note-2 logo showed up when the phone was turned on. I contacted Samsung care - Krishnabaug, Maninagar, Ahmedabad to express my concern. They told we cannot solve this issue and quoted me Rs.7593 mentioning some issue with circuit even though it was under warranty period. Then i went to Samsung care - Shivranjni, Ahmedabad. They had a good check of my phone and its with them since 4 days (sincace 11th October 2013). According to them, its a major issue with Motherboard replacement. Now even after replacement, i don't have confidence that it will work properly, so i am raising my concern with you for a replacement of my phone. Kindly help me in getting proper justification. You can find the Mobile details mentioned above. I have been a loyal customer to your brand but with the issues i have been facing in recent times is making me loose the confidence in your brand. I am looking forward to your prompt reply on the issue as i am mobile-less since last 4-5 days. Looking forward to support else i will be forced to post the brand reviews in the Consumer Forums and "Jago Grahak Jago" Regards, Mit Thakkar Bill no at Samsung care: [protected] Cell phone model: GT-N7100RWDINU Purchase date: 26th November 2012 Mobile phone under full Warranty

Dear sir As I had purchased a samsung mobile model Galaxy S4 its cost was 42000/- at the time of purchased.i was buying this on 29-june-2013. AT The time of purchased company offered me a additional gift that was S-View cover after the purchased it was claimed that I got this at my postal address within 45 days but till now it is 3 months 14 d Aug days spent but I did not get this regarding this I had launch a complaint against this to samsung company but I did not got any of solution by them sir I am sending u this request with so many hopes pls.help me and request u to please release my additional gift from them. I shall b very thankful to u for this act of kindness. .. thanks & regards Rupinder singh [protected]

I had purchased samsung lcd tv 40inch on january 2009. within a period of 1 and half years ghost images were seen on tv. contacted samsung service centre but no response till I wrote a mail to them and since then I have been mailing but all they claim is company is not responsible any thing happing with their product after the warranty period. I am from any Army background and feel cheated for the hard earned money I have spent in purchasing a high end product of a MNC. Today I have decided to take up this issue to consumer forum with immediated effect and also booking charges against the company for selling defective manufactring product and then asking for unreasonable amount to of Rs 40000 to rectify the defective sold product. Any body facing the same problem or any other cheating from samsung if wish to join me for filing the case may do so and feel free to write to me at [protected]@yahoo.co.in or contact my number [protected].

Hello I am Amanpreet Singh, owner of samsung s duos 7562 . Last year i have purchased that mobile on 29 october 2012. From since i have purchased that mobile, that mobile have gone to service center 7-8 times. Every time they say software problem. It takes a week to get my mobile repair. But in month of july my mobile charging jeck get repaired from authorised service center, after a month same problem arises and when i gone to same service center, they told me some liquid has entered in mobile and we will charged for that. I said not to repair it... next day i visited different authorised service center. They accepted that mobile without any issue. Now i dont want that defected mobile, after 10-15 it will be out of warranty. If any problem occur they will huge amount from me.. But now i have talked with higher authorities of samsung. Still my mobile is with samsung service center...

Kindly contact me as soon as possible Regards

Amanpreet Singh [protected]

Hi its Roli Srivastava from Lucknow I bought a Samsung Galaxy Star Gt-S5282 on 15 Aug.2013 fom Best Price.i am having lot of problems like the phone hangs too much even when there is no excess data on it.There's processor problem as the applications get started very late after touch.Many a times i cannot see the display when there's an incoming call.so most of the times the call gets disconnected and gets Missed.The call does not disconnects even after several tries.Please consider my problem and get my phone replaced.

Samsung Sold Defective Smart Phone Need Replacement.Already been to Service Center 10 times and Multiple Parts Changed Hi, I bought Samsung Galaxy Note Phone last December 16th, since then it is giving me frequent problems, like Phone get’s heated up very quickly; it gives very less battery backup and even sometimes does not get charged, it shut down unexpectedly, even sometimes get hanged. Samsung is not able to resolve the problem, every time they will change some other part of the Phone and still problem will never be resolved and will re-occur. If you ask for the replacement you are being told some or other stories. Also their customer Service is really very bad and they don’t even know how to talk to the Customer. They even say sometimes that there is no problem in the Phone, where as in reality it will keep on giving you problems. Please help me in getting the Replacement for the same.Every time I need to rush to service center and they will take my 30, 000 Rs worth smart phone and will give me a basic standby phone of 2000 Rs. In last 10 months I already been to Samsung service center for nearly 10 times and every time they will change some other part and format the phone.Till now they have changed mother board, battery, charging cable, pcb curcit .But some or other problem will re-occur every few month/weeks.Last month only I have given the phone to service center and same problem has re-occured now again.Every time they are asking me to take defective phone back.Currently also phone is in Kukatpally Service Center Hyderabad and Ref number of my complaint is [protected] and [protected]. They asked me to submit the phone in Service Center for replacement which I did and after that they did something and they are now telling me that Phone is working fine now and problem will not re-occur, as usual.Which is happening since last 10 months. Please help me getting replacement of the phone.Do let me know if you need any more information for the same. -- Thanks & Regards Gaurav Mittal [protected]

I own a Samsung note 2 phone and it got water damaged. I took it to the Samsung service center on the 3rd of Oct 2013. The very same day I got a phone call from the service center that my phone's screen is damaged and the total estimate is 6500. I confirmed if the mobile will work fine after the replacement and there are no other parts to be replaced, I was told no other problem with the phone (I asked this 3-4 times). Well the other day i.e. on the 4th Oct 2013, I made a call to inquire about the delivery date, the operator told me that she would revert in 10 minutes. I got a call within 10 mins and she told me about the estimate which now they inflated to 15650. I failed to understand how is this possible? I went to the service center the same evening. The technician there had no convincing answer. Also he opened the phone in front of me and said that it is not working. Without putting the battery and other equipment to test what was he trying to do I don't understand. Well, I asked them to give me in writing that the previous estimate was 6500 and now it is inflated to 15650, they blatantly refused to oblige .Also, my screen was not replaced till then, so how can they even come to know about the other faults in the phone. Now comes the interesting part, I brought my phone home. When I tried to switch it on, I hear the turning on tone. Then I put my sim and called the number from my other phone, I could hear the ringtone with vibration. It is not dead. I connected my phone to the laptop; I was able to access the phone memory and the card storage. Also I found a crack at the bottom left corner of my screen and my back button light is not working. Something is really fishy. I hope you could understand my plight and take some corrective measures. On 7th Oct I reported this misconduct (Complaint Id- C[protected] on the company’s website but till now I haven’t got any acknowledgment. The supervisor name is Sophia and the technician is Subhash. Service Center-[protected] (In touch services 12, 13 Ist floor 100 ft ring road Bangalore) Service request No.- [protected] Thanks & Regards, Sanjay Tarkar

New Samsung Galaxy core cell phone dead within one month I.M.E.I No.357089/05/212121/9 357090/05/212121/7 Gayatri Mobile Shoppie Mundra. dated 9/9/2013 . Same new handset given at Samsung Service Care Centre.BHUJ Vide Job sheet No.14050 dated 1st Oct-2013 but till the date Care Centre respond zero & we are not getting reply at above mention your service Centre

My Refrigerator has over cooling problem, samsung is not able to solve this problem. I have registered complaint with their customer care atleast 4 - 5 times within one year, but still the problem remains the same. They are not able to rectify the issue. Service engineer comes and takes their service charges. They deliberately delay the visit so that the defined duration of one month gets over before their second visit and hence they can charge the amount.

I bought Samsung galaxy tab 3.0 7 Model - SMT211 recently on 18th sept. 2013. It is showing frustrating performance lag. it lags whenever I open webpage ( general websites) . it lags when I play game ( subway surfer), play music and watch video online. the tablet gets overheated very quickly too. so I finally decided to visit Samsung service center at koperkhairne, Navi Mumbai. The service center said there was software issues. they formatted it and installed the OS again. but, unfortunately, its showing the same issues and problems aren't yet fixed. service center people did not even properly enclose the tab cover and the side aluminium lining was damaged too. I am dissatisfied from your product. I have had worst product experience . It is not value for money at all. I was expecting perceived quality and perceived value. its very disappointing. Samsung Galaxy Tab 3.0 7 is no way proves good value for money neither a good choice to buy! I have bought a product of sheddy quality which gives inconsistent performance!!! its fail in its primary ingredient/ core features. its not reliable. I have not even found effectiveness from your service center. Samsung as a brand showing the sign of ageing! I could never expect this from the No.1 cellphone brand. Unbelievable!

Hi,
I have Purchase Samsung laptop 7-Oct-2012, Model no.Samsung Laptop NP30E5X-A01IN, after one month laptop have some problem so i logged call in samsung service center than my laptop handover the service center engineer and resolve the my problem. and after sometime laptop have some problem again and again my laptop goes so many times in service center but laptop actual problem not resolve still, Now my laptop plastic cover loosed and i was complaint in services center but last two months they round up me but still not resolve any problem and still not get any resolution from samsung department. My complaint no. is -[protected]. They told me you will pay for service of laptop but i have extended 2 year laptop warranty.my lapto details under below
mention.

They dont replacement of my laptop and not given any written detail abt my laptop.

Please find below the Model # & Serial # you have registered with us:

Model # : NP300E5X-A01IN

Serial # : HT8H91MC500004L
Thanks
Shilesh Kumar

i purchased a high value laptop with that samsung offers to give galaxy-tab-3 on 7000 discount price this is the coupon code which gave me by samsung and confirm the same on my mobile from samsung e store since 17 days back, they told me that product will reach to me by 3-4 working days but still waiting for the same. COUPON CODE IS:-1186468 NAME:-VISHAL VERMA CITY:-AMRITSAR STATE:-PUNJAB CONTACT NUMBER:-[protected]

dear sir. this is the third time i have submitted a complaint. no feed back as yet.
on 30th of august 2013 i signed for a 18 month contract with o2,
with this contract i recieved a galaxy samsung fame mobile.
over the weekend i noticed a small crack on answering a call tapping the phone the screen shattered.
this phone had not been dropped, knocked, and mistreated in any way . i have never had a problem with my mobile before.
o2 sent it to there workshop for repair but would not do it under the warranty. the phone is only six weeks old.
they said i would have to pay £73 .
i feel this is very bad service, they advised i contact samsung. i only hope you can help me on this issue .
i cannot afford to pay £73, i rely on my mobile due to severe back problem.
kind regards
elaine perkins
mobile [protected]