Samsung India Complaints & Reviews

From,
V.B.Murugavel,
Flat-A, Block-A, First Floor,
Dev Apartments, Baby Nagar,
Velachery, Chennai - 600 042.

To,
The Concerned Official,
Consumer Complaints.

Sir,
I purchased a 42" wall mounted Samsung TV in the year 2007. Recently when there was a power dip at home, the TV went off and after that is not working. On powering on, the screen flickers. Called Samsung service centre at Chennai and informed about the problem. They said that they will send a service person but there was no response. Called them again a couple of times and they send a service person. He came and checked and informed that he cannot say whether the power supply board or the mother board is having the problem. He said he has to check on the availability of spares and call back. More than 10 days has elapsed with no response. Called him back last week he said he is still waiting for spares. Today again called him and he connected me through a conference call to one of his superiors who happened to be a lady and straightaway I was told that there is no spare available and they would depreciate the value of the TV for the number of years I have used and said they would pay me and take the TV back. I had to remind them that in the first place, I had called them for servicing the TV and never offered them to give back the TV. One of my relatives who also owned a Samsung TV had a similar experience and I was told that for non-availability of spares, Samsung had taken away the TV back by paying him Rs.1000/-.
I had purchased my TV for Rs.70000/- and for non-availability of spares, why should I give my TV back to Samsung? The Vendor cannot support the spares even for even 10 years? I need a redressal on this please. I am not sure whether the spares are really not available or is it a racket to loot customers?

Thanking You,

Yours Sincerely,

Murugavel. V.B
[protected]@rediffmail.com
Mobile:[protected]

I had purchased samsung galaxy s3 mobile in june 2013 which costs 30, 000 rupees. The day one onwards I noticed that phone is not getting charged normally. It was taking entire night to charge 80 percent battery. And strucking in the middle of applications. I had given it in samsung service center at aundh in pune on 21st sep 2013.withihn one day they called to collect phone.They did nothing except installed os again. Because of their mistake EMEI number was diappeared and phone is not able to register on the mobile network. next day I returned in service center. Since 7 days they are not at all giving any responce except that it will take time. I have visited service center 4 time and still they did nothing. Guys samsung service center is very bad they don't know how to repair the phone except os installation, that too they perfectly don't know. My case is live example for that. By installing OS themselves created new problem for my phone. Dont purcahse samsung products.

SIR, AS PER YOUR ADVICE I VISITED YOUR SERVICE CENTER AT GOVIND- NAGAR KANPUR ON[protected] VID COMPLAINT NO 19574 REGARDING BATTERY BACKUP & MOBILE HEATING. YOUR SERVICE ENGINEER DEPOSIT MOBILE SET >& CALL ME NEXT DAY. FOR DELIVERY OF MOBILE SET. NEXT DAY WE RECEIVED BACK MOBILE SET & CHECKED REGULARLY FOR 3 DAYS AND FOUND THAT OUR COMPLAINT NOT REMOVE TILL NOW . I AM FACING MUCH PROBLEM . PLEASE ADVICE FOR REMOVING THE COMPLAINT. SIR, IF PLEASE TAKE NECESSARY ACTION AGAINST YOUR ENGINEER FOR DOING THIS TYPE OF CHEATING WITH ME. II APPROPRIATE REPLY NOT RECEIVED AT YOUR END WE HAD NO OPTION FOR TAKING LEGAL LEGAL ACTION. D.P SHUKLA E-102 BARRA -3 KANPUR MOBILE NO -[protected], [protected]. PLEASE ALSO INFORM ACTION TAKING

I am Mangesh Mandhare From Pune I have purchase new S DUOS s 7562 mobile from 28 -aug-013 but not working properly, Mobile Problem Hang & restart, I am 1 -sep -2013 going to S.S. Enterprises from kadam plaza near bhartividyapeeth Gate katraj pune this is samsung autorised service center . the service center person registered complaint and tell me mother board problem, this item is not in stock iam order to samsung and mobile is ready I call you . After 8 days I am going to service center service center person tell me mobile is ready, I have received my mobile and come to my home next day mobile coming same problem then again I am go to samsung service center ( S.S. Enterprises) he tell me I will check & call you . This problem last 1 month six time facing ( six time I am going to samsung service center ( S.S. Enterprises) ) but now problem is not solve. At that time mobile in samsung service center ( S.S. Enterprises). This person again tell me mobile is ready I call you….? Last 1 month six time this person tell me me I will check & call you . Mobile purchase 28-aug- 2013 to till date I have mobile use only 8 days ( in problematic) & other days mobile in service center ( S.S. Enterprises). Plz Help me... Regards, Mangesh Mandhare +91.[protected]

sir,
i bought a samsung galaxy tab 2 for rs 16490 on 1562013 from vijay sales at kohat enclave delhi.after just 2 months tab got some issues like restarting, display and network .i went to customer service center in rohini delhi sec 8, 5 times every time they just do the formality and while asking that why the same problem occur again and again the guy misbehaves also and said i didnt tell you to brought that tab and all.i completely fed up of all being a girl i cant travel weekly to there i have invested money in a good multinational company's product but itz all went in vain you were my only hope left.
HOPE YOU HELP ME
THANK YOU

I have been facing this problem since last 8 months. There is a black line covering half my screen and hence unable to watch the upper portion of my 40 inch LED TV. In May 2013, I had an engineer visit my place and he very bluntly concluded that we need to change the panel and the same would cost Rs. 24, 000. This is not reasonable as in just 18 months of purchase, I need to spend Rs. 24, 000 for repairs! This is definitely a case of selling a defective model. Last month the customer care official called and offered me a discount of Rs.4000. Still that is asking for too much. Request you to please suggest a cost effective solution for the same. I have been using Samsung products and have due respect for the brand. Hope you care for your customers and believe in providing reliable products and services. Look forward to your response on the same.

samsung plazma tv model no -ps51E8000 sno-MQM33pcc900150 was purchased on 12-11-12 and have still in gauranted period.Since the day of purchase it was not working properly and many complaints have been lodged with the local dealer m/s Vishal Sales, Dehradun(UK).Being agerived, the complaint in this regards was lodged in the local dealer as well as with the samsung.It is regretably mention the fact that inspite of the complaint the out of order tv was not attended for three month by the samsung with the pretex that the part of tv was not available.Some days back, after visiting 10 to 15 visit at my home, they repaired the tv with the assurances that now the tv will work properly.But today dt 29-9-13, the screen of tv shown completely darkness and not shown any picture on the screen.Now we want the complete change of this tv set.

Name -Rahul jain Mob - [protected] Email - [protected]@gmail.com Dear sir, Maine 6 month pahale samsung galaxy young gt 6312 Rs. 8500 mai liya tha lekin ab usmai charging Problem ho rahi hai problem ye hai ki kabhi to charge hone lagata hai kabhi nai hota hai samsung care Mai complaint ki to wo kah rahae hai ki easi koi problem nai ho rahi hai kyo Ki jab unake yaha charge par Lagate hai to charge hone lagata hai sir mai is set ki wajah se bahut pareshan hu please sir help me. sir mai aapka paheredar wala har show dekhta hu. Sir please sir help me.

Dear Sir/Ma'am,

I am purchased Samsung S4 Mobile Dated 16.07.2013 in Kota (Rajasthan) fromone of your authorized dealer that time i think some scheme is going on on S4 and we will received our mobile cover from the net but atill i am not received any information or my cover. My phone IMEU Number is 357196 / 05 / 475290 / 7Model Number is 9500 Dealer Name is : Hello Mobile, 28/99, Gumanpura (North), New Colony, Main Road Shopping Centre, KOTA 324007.

Please Help Me on this issue . . .

Regards

Rohit Sharma
Mobile No. :[protected]

Dear Sir, I am very sorry to point that that Customer Care Centre at Dharamsala is not giving satisfactory service. I am holding a double door frees vide its Sr No. 0879 Model No 25SBPS. It is painful story within eight months Samsung Service Centres, Dharamsala charges more than Rs 7000/- from me but the Refrigerator yet to function properly. Samsung Engineer replaced compressor on January 26, 2013 and charges Rs 4000/- under their receipt No 1067 and gave one year warranty of compressor. After that Refrigerator not worked properly and again approach the Engineer to check the Refrigerator (Mobile No[protected] but the person never come back to see Refrigerator. I have contacted Mr Sanjeev Sr Engineer on mobile No[protected] regarding this. Mr Sanjeev visited my residence and find out that high voltage compressor was installed in the Refrigerator. At this time he assured that your problem was solved within a week. But Mr Sanjeev never called back or not attended the complaint. On June 23, 2013 I again registered a complaint vide complaint No [protected]. Engineer who replaced the compressor came and asked its timer is not working properly (during this period Engineer replaced three time its timer and charged its charges) and he replaced the timer and charged Rs 1000/- he did not give any receipt. While collecting the charges he said that he would provide the receipt on next day, but he never come to give receipt. On September 26, 2013 I also registered a complaint regarding the Refrigerator. Engineer who earlier came to repair the Refrigerator told my wife its compressor burnt and you have to pay around Rs 5000/-. Today I have called Service Centre Dharamsala and want to talk Sr Engineer Mr Sanjeev but the Receptionist did not allow me to talk with Mr Sanjeev. Detail of Charges paid to Dharamsala Centres: 25.12.12 Rs 1400/- vide receipt No 1065 26.1.13 Rs 4000/- vide receipt No 1067 25.6.13 Rs 1000/- receipt not provided. Total amount paid Rs 6975/- And now demanding Rs 5000/- As per Engineer gave one year warranty of the compressor so you are requested to instruct the concerned branch to replace the compressor immediately, because the service centre persons harassed me for the last one year. I again request in your goodself that my problem should be solved immediately other wise I have to go consumer court. Hoping an early reply. Regards Ram Murti Sharma R/o Village Barol, Dari, Dharamala, Distt. Kangra (HP) & Office Address: The Tribune Office, Centre Point Civil Lines, Dharamsala, Distt. Kangra (HP) Email: [protected]@gmail.com

Dear Sir/Madam Myself Sunil, I bought a samsung galaxy s3 on 16 Aug 2013. But shows defect in its display like black spot in dark I try to submit the hand set to Services centre on 22 aug 2013 but they didn't accept any problem. I mailed to samsung CEO office they help me to submission of the handset my complain no. [protected]. On dated 12 sept 2013. But now they are repairing the handset as it was a manufacturing defects it should be replace or refund all amount. My handset is still in the service centre .please help me. THANKS and regards, SUNIL [protected]

Hi, I bought a Samsung TV about 2 years ago from Singapore with international warranty. Now I am facing problem with the TV is if I switch on the TV, volume is getting off after 15mins running. I called to Samsung service centre and registered a complaint(ref [protected]). Now service centre people are telling that the charges are INR 5500+tax(service/labor) for representative to visit plus additional charges for spare parts if anything to be replaced. normally it should be INR 1000+tax. I came to know from service centre personal that they are charging more(5500+tax) for imported brands and the policy was implemented in Apr'2013. I have little bit of knowledge on TV servicing, so I had dismantled my TV, checked and fund that the problem is with main board which cost is 3400+tax. Then I called to Samsung service centre and requested them to sell spare main board of my TV model so that I can fix it myself. But they are demanding for service/labor charge around INR 5500+tax for spare parts as well though I have not requested their service. my questions are : Why should I pay service/labor charges for spare parts though I don't need their help in fixing it? If Samsung had implemented a policy on Apr'2013 why they are applying the same for the product they sold it on 2011? Why Samsung is not selling spare parts of LED TVs without labor charge? Now I don't know what should I do? should I pay whatever they demanding or is they any way that I can get some reduction in service/labor charges? Now I feel very bad that I bought a Samsung product. I never suggest to any of my friends to buy a Samsung product. Thanks & Regards, Siva

I have 2 year old Smart TV from Samsung (UA46D6600). It started displaying horizontal lines. It is very disappointing to see such bad quality product from Samsung. There was only one line and after the engineer from Samsung came to repair and made the TV must worst (displaying lines all over the TV). Samsung engg is telling some hardware is defective. I am trying to get this resolved from Samsung and not getting proper response.

we have purchased Samsung LED -23 Model no UA23F4003, Sereal no 23543ZND403624X bill no-2850 Dated 09.06.13 from Meera Electronics -Gandhidham Gujarat, in Name of Laxmi Dandwani, Address SVF-29, Adipur, There is some fault in TV since 10th August, have intimated Delar, and Service Center, Rep of Service senter taken TV for repair on 26th August, and After same one time they have Installed (Says Penal Repair) but TV was not started and again they carries TV for Repair, since one month passed, we are not getting proper / satisfy respond from Dealer / Service center, your attention is required, if we dont get proper respond from your end we have last option to go to Consumer Court Thanks Regards Laxmi Dandwani

It's just almost 2 month, i have buy the samsung galaxy grand GT-I9082 and i m facing problems like its get hang regularly, 5-10 times in a day...even most of the time google play stop working...its work too slow...i have 2 same cell phones both are useless...even i have heard from many people that this cell ( samsung galaxy grand GT-I9082) is hail...now i think company must stop selling out this useless products...and even the should have some good replacement option to those who have this product without to much loss to customers...

i am suffering from deficiency in services of samsung. my handset was not charging so i visited service center of the same for 3 times. till now they have not resolved my problem. i am really fed up with the services and the communication of them. i have asked them for refund or replacement. kindly assist me with the same and help me resolve the problem.

Sir/Madam, Two years back I brought an LED TV of Samsung around Diwali time on part EMI basis & 0% interest. from last 14 days there is a line coming on the screen & after repeated calling the dealer they sent an Samsung engineer to check the TV. They are saying to replace the panel which will cost 29000/- & will have one month warranty. I spent 58000 to buy the TV, which within 2 years the panel has to be replaced. I feel this cost is not justified and Samsung is only trying to fleece its customers indirectly. What sense it makes to buy a tv spending 58000 and it cannot work properly for two years. Please take this up with Samsung and help to get the panel replaced. I feel this is a joke on the customers, with such advanced technology, LED tv are not working properly for even two years .Whereas when we invest our savings money to buy such product we expect the life to be around 4-5 years to give value for money. Remaining, yours truly, Shivakumar Durai

Hi, I am really disappointed with the service of laptop and only in 5 month getting problem. the attitude of entire service channel is disgusting and their NO CARE ATTITUDE for customers is worrying. Most disturbing thing is that, even escalating to their CEO's desk, the problem is not attended.I really need attention as the screen of the laptop is broken and its not worth to me now.as in the second month charger got crashed now screen. really don't what will happen next.

Im amarjeet jaiswal i have purchase the samsung mobil 10th dec 2012, now mobil warranty period 10th dec 2013, mobil techinical problem last 4 to 5 month between im gone gallary borivali east mumbai but not responce for gallary person he said paid amt 450 but why bcoz now warranty my mobil, keep the mobile gallary, he's nd she's said paid amt 450rs im not paying any amount bcoz not my fault and gallary person used abusive word and no responce...gallary no [protected] mycell model no c3312 my no [protected], please action immdentialy bcoz daily basis harrsing me otherwise im going police and media last 4 to 5 time complaint but no responce why gallary address shop no 3, ratandeep chs ltd carter road no 1 borivali east mumbai 400066 samsung gallary not good service and harrsing the customer pls action and revert back regards amarjeet jaiswal [protected]

Please refund my amount as till now i have not used seriously of my samsung glaxy due to i went to your service center many times and this phone gave me a lot of problem . This is a worst mobile. You are requested to please refund my money back. I don't want to keep more. Please do not say for service again. I don't have time . I lost my business also . Thanks