Samsung India Complaints & Reviews

Dear Sir,
i have purchased a phone model samsung SGH- F 270 VIDE BILL NO. 25/ 1222 (MANUALLY bILL ) FROM YOUR SHOP HOT SPOT, D-154, KAMLA NAGAR, DELHI-7 ON 16.06.2009 AND THEY CHARGED RS. 9400.00 + RS. 600. FOR EXTRA WARRENTY TOTAL RS. 10000.OO WHILE TRYING IN THE MARKET THE SAME WAS AVAILABLE FOR RS. 7600.OO. THEY CHARGED RS. 1800.00 EXTRA AND CHEATED ME. I REQUEST YOU TO REFUND MY RS. 1800.00 TO ME OR TAKE BACK THE MOBILE AND REFUND FULL AMOUNT. WHEN I DISCUSSED THE STAFF THEY MISBEHAVED WITH ME. THEIR BEHAVIOUR WAS SO RUDE THE WAS NOT ACCEPTABLE IN RETAIL MARKET. IT WILL DAMAGED TO YOUR MARKET. THE STAFF NAME WAS MR. MUKESH THAKUR AND ONE OF HIS SENIOR WHO REFUSED TO DISCLOSED HIS NAME TO ME. TAKE IT SERIOUSELY.REPLY ME ABOUT THE ACTION TAKEN BY YOU OR OTHERWISE I WILL GO TO THE CONSUMER COURT.
MY CONTECT DETAIL IS AS FOLLOWS :-

DEVENDER KUMAR AGGARWAL
33/18 SHAKTI NAGAR DELHI-110007
MOBILE NO. [protected]
EMAIL-- d.[protected]@yahoo.in

Your authorise service station in Bhubaneswar SMART SERVICE when i am deposite my mobile phone in your service station on 25/04/2009 to till date after repeated request they have not responding any thing so kindly look in to this matter as soon as possible, and my mobile phone model is SGH-E880 and Sl No-R3TYA98789D, Chalan No is 418, deposite my mobile phone on dt-25/04/2009, IMEI/RSN No-[protected]

I bought a flat t.v. on January 2009, but this time t.v.is under warrenty but not working.please short out this problem immediacy . My Contact no-[protected], [protected].Address-I-65 I A R I, Inderpuri New Delhi .

Sir
I have booked a complain of my samsung 15" TFT Monitor which is under 3 year warrenty vide complain no [protected] dated 24 Apr 09 . My complain is still pending with the vendor, he is telling that he has sent it for apporoval.

One more thingh he is telling that parts of my model is not availiable in the market, so he will replace the monitor with 19" TFT because 15" TFT is not availiabe in the market and he is asking to give Rs 2657/- as a difference of for replacement.

I am not settishfy with is reply.

Kindly interven in the matter.

IC Tomar
Bangalore

We have bought your product mobile (SCH-W691) on 20th September, 2008 from Alka situated at Mumbai, Sion Circle, with a one year warranty under the Invoice/ Bill No.7265 dated 20th September, 2008. Within short time of the purchase the instrument started giving trouble. The mobile was not charging, the mobile would not charge nor was the signal displayed on the Mobile screen. As the mobile was not charging we went to the shop (from where we bought the mobile instrument) and requested them to replace the new piece because it is under warranty but he refused our request and suggested us to go to the service center for repairing or replacement of the instrument.

On the same day the mobile instrument was shown to your service engineer in the service centre, initially he informed us that the mobile’s charging connector was damaged and said that this connector can be replaced by paying nominal charge of approx Rs. 60/-, But after dabbling with instrument for some time he informed us it is not repairable and the instrument has to be charged from external source, they expressed their inability to do the needful and asked us to send it to the company for replacement. Copy of mobile service work order given by Master care services Shop No.6, Anandji Laddha Bldg., Lalbaug, (East), Mumbai – 400 012, is enclosed for your reference.

In fact all efforts to get it rectified/ replacing the instrument went in vain as your service center employees have misguided us and made us visit various service centers, even before they looked in to the problem and we have to undergo hardship to get the problem addressed. The attitude of your service center and lack of any service on the part of the company resulted in lot of physical and mental turmoil. I fail to understand the policy adopted by the company in troubling the customers by giving them false promises and warranty of the product and without an intention of honouring the same.

I am totally dissatisfied with the defective instrument and services and underwent lot of hardship for purchasing your mobile instrument.

There has been failure on the part of the company, for selling the defective instrument and not providing proper services, all this has caused us lot of physical, mental agony and financial loss. Therefore, if the instrument is not replaced or the price of the instrument together with interest and damages are not paid by the company, we will be constrained to proceed against you legally in appropriate forum.

Please take note that you are liable for all the cost and consequences in the matter.

The mobile is under warranty period I request you to replace the instrument immediately or refund and pay the price. I am enclosing the copy of invoice dated 20/9/2008, copy of warranty card and the copy of service work order is enclosed for your reference.

Look forward to receive your prompt response.

I WANT PURCHASE 8-MONTH BACK SAMSUNG SGH-E840 BUT TODAY MOBIL CREAT A NEW PROBLEM, ANY SAMSUNG MOBIL & MY SGH E840 COMPAIR TO SOUND SYSTEM, SO MY OUT-PUT SOUND SYSTEM IS VERY SLOW, SO PLEASE CALL ME & TAKE THE MY PROBLEM CERISE ! MY CONTACT NO.[protected]

sir,
most respectfully, i beg to says that i purchased a samsung monitor 19" from bansal computer lalbagh Lucknow-226001, dated[protected].
but after one month i was facing so many problam like visualisation (screen blank), regarding this i called to bansal computer but he digress me, around one month later he told me that it is not his problam for this i should file a complain in samsung customer care.i have no any option so i filed a complain (no-[protected]).till than near about 4 engineer visit had done but my problam is same.i personally contact to Mr.santosh to solve my problam(manager in nirala nagar office)but sorry to say he didn't behave as a gentelman.when my mind was totally fed up than i told him to exchange my monitor.becoz sir m also a working person and this is not possible to prompt him each and every day.sir i have been paying my Internet bill without using it for 4 months.on my request he commit me to exchange my monitor but previous month he denied and said to talk his senior Mr.rajeev mittal but he is also not react like a ASM.sir this is my last option to send u email.pls go through the details and as soon as possible exchange my monitor .
i will always be greatfull to you.
sir please i have one request pls do something that a person don't feel that he was caught to purchase a product. he has fear that there is an organization who are ready to help the consumers becoz i personally get tired to face this problam
thanks
deepak saxena

the refrigrator i was purchased last year in jan but till that month that is making my life trouble there are so may problems me and my facing but company doing neglience there is no service giving by them

Suddenly my SANSUNG SHG/E-490mobile phone hanged when I swiched on .At the stage of welcome note it remain inactive/hanged .I have been to Your Service center at Bhubaneswar Bapuji Nagar.They kept it some days and returned back withth commet that I should purcage a new one. Although the Warantee has recently expiered I could nothing.
SHOULD I GET MY MOBILE REPAIRED or not.Though I like it very much pl solve my problem.
thanking you
Niranjan Mohanty

Sir/Madam,

I have taken a brand new cell phone of Samsung guru 1310 costing Rs.2500/- cash, just after 20 days incoming as well as outgoing calls, when want to end or receive a call it is getting hanged. Sometimes it works fine but if it happens once it keeps on... Not a day i have used it without this problem...I m fed up with the cell... I thought samsung phone would be different so I went for it... but it is disgusting. A new cell getting hanged suddenly, what if there is an emergency? Samsung service centre in panjim says if any fault is detected cell can be changed in 7 days from the date of purchase and what if the fault is detected after 7 days... do we have to suffer after paying Rs.2500/- cash...Please help me

Dear Sir,

I had purchased a samsung refrigerator RA19WBLB, vide invoice No. 195 on 09/06/09 from M/S Mugesh home appliances, Chennai. The very next day morning It has been noticed that, the refrigerator is working non stop without cut-off even after reaching the cooling level fixed and water swetting also found in side the fridge. Accordingly, I made a compliant vide No.[protected] and service engineer visited and checked. He told me that the thermostat is not working and required replacement. But he cannot rectify the reason of water swetting found inside. Accodingly, the In-charge service Mr.Manivannan( [protected]) contacted me and said that thermostat will be replaced. But I ask him to replace the fridge, because a New fridge with complaint I dont want to use at any cost He told me He will contact the dealer on monday and ask them to replace.

I dont know how the service engineer suggesting me for a repair of a new fridge with complaint of thermostat and water swetting. I want to replace the same with another fridge. Otherwise, service engineer should give me the complaint rectified by him and also he should mention the reason of non replacing the fridge in writing.

I will wait upto monday evening the fridge should be replaced on monday itself otherwise I Induce to approach consumer court for justice and also I will publish the matter in all the leading news papers in chennai because another customer should not suffer like me.

Your responsible person can contact me in my office on monday because I dont want to argue the matter over phone. my office address is also mentioned below: solution of my problem is only replace no repair. service centre can repair so many old fridges supplied to chennai not in my new fridge.

Santhosh Kumar
Intelligence Officer
Subsidiary Intelligence Bureau
Ministry of Home Affairs,
29 Palace Road,
Santhome Chennai-4.
PH[protected]
[protected]

I had buyed a Samsung refrigerator in Hyderabad from Digital Shoppy in
> 2006. After three months there was a leakage in the compressor and
> when i logged a request the compressor was not replaced and the pipe
> was welded at my place.
>
> After that 5 times during the last three years my refrigerator has the
> same problem that there was no cooling and every time the executive
> visited by place and charged with rs. 350. In between one time they
> took the refrigerator to the work shop but again after 3 months there
> was a cooling problem in refrigerator.
>
> Besides this time i had logged a request on th June 2009 that my
> refrigerator is not working and there is no cooling in the
> refrigerator in both the compartments, the executive visited and told
> that the compressor needs to be replaced and it will be done soon but
> till now i haven't received a call from any body.
>
> I have been following up with the customer care and i have spoken to
> more than ten persons who have been assuring me that they will get in
> touch with the technical department and the executive will call me
> back and that the matter will be escalated but there is no response.I
> really dont understand what escalation means to them. It's just being
> used as a word and there is no action taken.On Saturday i was told
> that there is no stock of compressor and the customer care team needs
> to check out with the technical team about the availability.
>
> Saturday i.e. on 13th June 2009 when i asked the person at customer
> care to connect me to his higher up, he connected me to Mr. Athul who
> assured me that he'll check the status and call me back by 10.30 Pm
> but till date there is no call. When the response of the team leaders
> are like that i can understand how the team's would be fooling the
> customer's.
>
> Today morning after a lot of argument and continuous request finally i
> was connected to second team lead Mr. Chandan who assured me that i'll get a call
> back in half an hour but till now i haven't received any cal. I really
> don't understand that the customer services have been designed for
> comfort of customers or to fool them.Though i called 5 times after that but every time i was told that he is not avaialble.

> Besides when i was connected to the technical department they
> confirmed that the compressor is not in stock and that they have no
> communication about when the compressor's will be dilieverd to them.
> Mr. Srikath told me that they might receive the same by tomorrow. I
> cannot believe that the company dont follow a order - deli every system.
>
> I really feel cheated and am really pissed off with the kind of
> response i have got from customer service center and the technical
> team because both the teams are not sure about when can they fix my
> refrigerator.
>
> I think a company like Samsung really needs to improve upon the
> service and keep up the commitments as they deliver while selling the
> products to the customers.I believe LG and other companies are far
> more competent in post sales services and the customer dosen't feel
> cheated with them and their service center's dont fool people.
>
> Off course in future i would never buy a Samsung product and recommend
> the same to others.
>
> Regards

I bought SCH-W619 Dual SIM CMDA/GSM mobile phone on 24/06/2008 from Sangeetha mobiles, C M H Road, Bangalore.Recently phone got display problem[White Screen] when the slide is moved very fastly.As soon as any key is pressed after the backlight going off, the phone comes back to normal working state.Being a technical person working on mobile industy, thought o[censored]pgrading the software, so that the problem will be solved, gave mobile to Samsung service center located at Domlur[Name:SAMSUNG cell solution]. After all explanation about the problem, they were not sure about the cause of problem, so they told, they will send the handset to head office and get it fixed.And in the work order sheet, it is clearly mentioned that "sometimes" the display is having problem.

When i went on the delivery date, i was surpraised to see the phone with only white screen after boot up[Now, nothing can be done with the handset]. Now the service center is giving a new reason that water is logged in the mobile and the only way to solve the problem is to change the mother board for which they will charge[actually mobile is in warranty period].

I tried calling service center, Manager of the center, but, nobody is taking the responsibility and just trying to push the handset to me.

I doubt the service center, to make money, has done some malfunction on my phone and trying to cheat.

I have reported the problem and the happenings thereon with the following persons

1. Arun Singh[Manager, Domlur Cell Sollution]
2. Vinay Kumar[Samsung Bangalore Head office, services]
3. Samsung Customer Care
4. e-mail to support.[protected]@samsung.com

Work order no: WA[protected]
Date:13/4/2009
Model: SCH-W619
IMEI: [protected]

Service center address:
Cell Soultion
No.46, 1st Cross, DOMLUR.Bangalore
[protected]

I need immediate assitance.

Thanks & Regards,
Govinda Raju
[protected]
[protected]@dataone.in

i had activated my mobile tracker but now i have forgot my password.
i want to disable this mobile tracker service...
how do i do it...?
im just unable to emember the password...

I HASIR, I VE PURCHASE AN A.C.IN 2005 .IN WARRENTY PERIOD I HAD GOT ICE PROBLEM ON THE FRONT GRILL.I HAVE CALLED SERVICE CENTER.THE ENGENEER TOLD ME THAT THERE IS A PROBLEM WITH THE COMPRESSER.BUT THEY HAVE ONLY CHANGED THE CAPLARY AND SAID IT WAS THE PROBLEM OF CAPLARY.AFTER 3-4 MONTHS SAME PROBLEM WAS THERE ON THAT TIME IT HAS COMPLEATED ONE YEAR WARRENTY.THEN THEY ONCE AGAIN SAID THAT ITS A PROBLEM OF COMPRESSER AND NOW U HAD TO PAY FOR GAS CHARGING AND TRANSPORTATION CHARGES.I SAID THAT WHY THEY HAD NOT CHANGE THE COPRESSER IN WARRENTY PERIOD.I HAVE TALKED TO SENIORS ALSO.BUT THEY HAD NOT GIVEN ANY SATISFACTORY ANSWER.STILL I AM USING WITH SAME PROBLEM.AND VE NOT GIVEN THEM FOR REPAIR.DO SOMETHING FOR ME.

dear sir,
i baught ur samsung sgh-b520 mobile before 50 days.
when i coneect to internet through your mobile it starting refreshing sim after each 15-25 minutes and i get disconnected to then internet.
i also talk to costumer care of sim service provider but i recieve suggestion about to checking of your mobile.
i more problem here.
that is i get connected mobile to conputer all the time beacouse i connect to internet through it.
so it's battery get full charged and colour of display is starting changing.
sir pleaes send me solution of these problem on my e-mail id [protected]@rediffmail.com or on my mobile nunber [protected].
thank you

On 04/06/2009, I bought samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB for Rs. 28, 490 Invoice No.920 from samsung plaza ( Prop. United Electronics ), Rattan Tower, Namdev chowk, Circuit House Road, Jalandhar 144001, Punjab, India .
A.C. stop working after couple of days .I made a complaint against it but no action being taken yet . I am very disappointed with services of samsung .
PLEASE HELP ME .

RAGHAV GUPTA

JALANDHAR

I had purchase a laptop on the 18th April 2009 the Notebook > R Series > NP-R508 It suddenly stopped working it started getting heated on the right side of the laptop I removed the battery so that there is no furhter damage. I tried calling the Samsung Customer care no one picking the call SAMSUNG HELPLINE: 30308282*, [protected]** &[protected]** Bangalore service numbers 66595000, 66595002, [protected], 23496985, 23496995 Monday - Sunday: 9.00 AM - 8.00 PM
No who do I complain it is now 2 weeks my system is down. god help me

Dear Sir/Madam

This has reference to my complaint no [protected] lodged at your call
center on 29th May by the name of Pooja Srivastava. This complaint was
in continuation to my earlier complaint (call no:[protected]) which was attended on 20th May and after doing necessary work Rs450/- was charged. Again the same problem was persisting and again a complaint was lodged on 29thMay. Your service engineer visited the site and told that the compressor of the AC needs to be replaced and he will send a van to pickup the AC. After 8 days were received a call from your service center apologizing for the delay and told that we want to pick up your AC.

The AC was picked on 6th June and was sent back to my residence on 11th June after repairing. The delivery man straightaway reached my residence without informing and gave me abill of Rs1700/ against the repairing done. I was shocked to receive the bill as I was told by the engineer that the compressor needs to be changed which is under warranty. I was not appraised about any estimate by the service center before doing the Job work.

The loader said that being just and delivery man he is not aware of the
facts, so I asked him to take the AC back and ask some one to speak to me.

Then I again called up at your call center Delhi number, where I
appraised the executive about the issue. He assured me that someone from Samsung would call me by evening. I didn't received any call, again i called up the call center on 12th June morning where I was assured that my issue has been forwarded and someone from Samsung would visit my place today. Again I waited the whole day and called up the call center to tell them that no body has turned up, now the call center executive suggested me to call up the local service center and discuss the issue with them.

I had no choice but to call up the no where I interacted with Mr
P.Sharma. I discussed my issue with him but instead of accepting the
fault & negligence on there part he was defending and was asking me to pay the money. I asked him why no estimate was provided to me prior to repairing, for which he had all the reasons under the Sun. I once again gave my contact nos to your service center so that Mr Sharma can call me for further discussion, but till yet I have not received any call from the gentleman.

My problems are:-

1. I spent similar amount last year for the same problem of coil choke,
now again in the this season same problem has occurred. What is the
guarantee that this problem would not occur again in next season? Root
cause needs to be diagnosed.

2. The technician from Samsung visited twice and could not diagnose the
problem. Instead he told me that the compressor needs to be changed. I
was under the perception that the compressor would be changed free of cost.

3. No estimate was provided prior to repairing work and no
communication happened from your service center.
4. In spite of calling for n no of times to your call center and service center i am not getting any resolution/explanation, this reflects poorly towards the insensitive behavior on Samsungs part.

I am an old Samsung customer using several products but this service response has really disappointed me from such an Esteemed organization.

Expecting a positive revert from your end at the earliest. Currently my
AC is lying at your service center (Cooling Point).

Thanks & Regard

Sumit Srivastava
M-4/3 Vinay Khand
Gomti Nagar
Lucknow

Naba Jyoti Pathak, Senior Staff Reporter of a Daily Assamese Newspaper 'Dainik Batori' purchased a Samsung Mobile Set from M/S Maa Electronics, Noonmati, Guwahati on 28.08.2008. Samsung Mobile Set was furnished with a warranty for 1 year which included 10 nos. of terms and conditions. Few days after, the purchase it was noticed that the Mobile Set was not working properly and showed erroneous performances. The matter was brought to the notice of the M/S Maa Electronics but with no results. On 10.05.2009 the Mobileset was not working at all and the Set was handed over to M/S Maa Electronics for clear up. After checking up the Samsung Servicing Centre gave Mr. Pathak an estimate of Rs.2787.2/- for repair of the Mobile Set. The Mobile Set is in very much within the warranty period. According to the Clause of Warranty Card, Samsung Servicing Centre is to repair/replace the Mobile Set free of cost. The fact was narrated to the Servicing Centre but they failed to do anything for redressal of grievances.It is permitted to mention here that the cost of the Mobile Set was Rs. 5200/- nad claiming Rs. 2787.2/- as cost of repair which is above 50% of the cost price and that too during the warranty period is very much unreasonable, excessive, unfair, unjust and cotrary to the provisions of laws, natural justice and equity. It is also strongly affirmed that there was no misuse or illegal operation in respect of the Mobile Set. On behalf of Mr. Pathak, CONSUMERS' LEGAL PROTECTION FORUM's Co-Ordinator Advocate Ajay Hazarika and Forum's member Advocate S.M.Sarma filed a case in DISTRICT CONSUMER DISPUTE REDRESSAL FORUM, KAMRUP, ASSAM and claimed Rs. 16087.2/- as compensation on the date of 26/05/2009.

ADVOCATE AJAY HAZARIKA
CO-ORDINATOR
CONSUMERS' LEGAL PROTECTION FORUM, ASSAM
MOBILE[protected]