Samsung India Complaints & Reviews

I had bought Samsung DVD player model no. P365H in year 2006 and it was not much used till date. Now it is not working and same was reported to samsung authorized service center in Udaipur, Rajasthan. After taking 1 week time the service center people told its card is faulty and replacement charges are very high, better you buy new one. As far my knowledge company's authorized service center should be equipped with all skills & resources to repair their products.Instead of replacing the complete card they should repair the particular fault. Also if they are unable to repair at their end they should send it to their HO/Company for further diagnosis and repair.
With such poor relaibility how consumers can stick to that brand where products are designed for just 'Use and Throw' concept. I am really disappointed with this experience and afraid to buy and branded product in near future.

Regards
Veerendra Jain
mobile:[protected]

I have been reporting a particular problem of 4E error occuring in my washing machine which is under warranty. The complaint is open for since the last 2 months. There is no proper solution that has been offered by Samsung Service. The service engineer attending the complaint provides some temporary fix and has also agreed to problems of similar nature across the same product from other customers.

There is no proper mechanism to track the complaint. Will Samsung India take necessary action?

Regards,
Sateesh Krishnan

I have purchased mobile on 18/05/2009 but it started overheat and camera not working from 3/6/2009. The mobile was given for repair at A M Services, SCO 1034/35, FF, CAB2, sector 22 Chandigarh ( Model-SGH-L-700, complaint Sl no- RW2S542482T) but till date it was not replaced/repaired and no one is responding that when I will get the replacement/refund of amount. Now I have lost my faith in samsung products, I want my money back Pl guide me for this.

Vinod Kumar Sharma
H no 227A, Sector 30A
Chandigarh
M-[protected]

i brought samsungfreeze from bharat electronics opp lodha bal niketan school palimarwar rajasthan (306401). in april 2007. but from 10 days it not working we complain to delear, but they not response as, then we complain to service station of samsung in our locality, their complain no. 3066.and a reprensentative of their comes tooks repairing cost of 330/- but after one hour it didnt work .and we call him for not properly working of freeze. but he cant come till now, we call to toll free no. of samsung were we book complain on 03/06/09, complain no. [protected]. but not any response., so please help us to above complaint. thank you,
inder chand banthia
457, janta colony ]
pali marwar
rajasthan
[protected]

I had purchased a Samsung split A.C (1.6 ton) on 02/07/2008 from Amba Aircool Pvt. Ltd which was installed on July 5, 2008 With in 5 Months of purchase the A.C stopped working. After we lodged a complaint, their technician visited after 2 days then the AC started work but The AC again stopped working on 19 may 2009 And this process is continuing till now Since 19 May 2009 we have lodged 10-12 complaints to the company over the help line number regarding malfunctioning and erratic working of the AC as well as I forwarded 4-5 mail regarding the complain. But their technician 4-5 Times visited at my home without the parts which needs to be repairs. And One of the technician told that we will send your AC for repairing to the company in the service center but no body come to take the AC. Befor that one more technician visited at my home and said me that I am on doing a job on contract bases and we are not authorized to put such kind of precious part which has been destroyed in the AC as company will not offer such amount And Till now there is no positive response by their side. And Today (6 June, 2009) I talked to Mr Karan Sodhi who informed me that the part of your AC which has destroyed will be available on next two days so probably I will send the technician on Wednesday for repair the AC.
And he said to me over the phone that we will not give you this in written that finally your AC will be repaired on the Wednesday and Now this is your choice that if you can wait till that time otherwise go a head to the Consumer Court.

Again i am sending you my details regarding the complain of my AC given below. As I already informed you that I am ill and as per doctor's suggestion I have to be in the cooling of Air Conditioner at every moment Even i can show you that I am really suffering from the deceases and the report of that. If you need the reports of my deceases, I can send you

. I want to replace this product with a new one. However every time samsung is just doing some patch work on the A.C and continuously harrasing us.

We would request immediate action on our grievance.

regards
Dinesh Sharma

My Details:-
Dinesh Sharma

My Complaint no. :- [protected]

WZ-66/1 Meenakshi Garden
Gali no. 4, 1st Floor
Near Subhash Nagar Metro Station
New Delhi - 110018
Dated: 06 jun, 2009

Contact no:- [protected]
LandLine :[protected], 25498383, 25133232

Note :- If No Body will give the positive response by repairing the AC with in 3 working Days then finally i will file a case in the Consumer Court.

I WAS TRAVELLING FROM SEALDAH ST. TO HOWRAH ST. JUST BEFORE WHEN I DID DIAL THE NUMBER FROM MY PHONE, I WAS JUST FULLY SURPRISE, MY PHONE WAS ALLREADY PICKPOCKETING.

maunal web browser not available mobile. call record function not in the mobile. mobile battery dren fast. another not accept this modle. i gave complaint to shopkeeper but he said go to service centre. when went to service center they said they do'nt have any solution on this problem

Using Samsung cell phone model no: sgh-j210, purchased nearly 10 months back.My cell phone is not working past 15 days, regarding that I have left the cell phone in Samsung Service center for reparing(tele number[protected].So far nobody conduct me from service center. When ever i make call to them they are saying service engineer will attend problem shortly but till now i didn't receive any call and also sometimes lies that it has been repired and after checking we will give you after 2-3 days .Gone at times but found that it has not yet being repaired. I have really frustrated with Samsung service.
This is the second time my cell phone is getting repaired and first time also in the month of january we faced problem around 25-26 days. We are suffering a lot in the hot summer in bhilai and sevice centre is far from my home. Please help me in this regard as soon as possible.

Sir

this is my 2nd complaint against Samsung Window AC. THIS SILVER NANO AC has worked till warranty period. thereafter on the advice of Samsung company, we gave our AMC with AC Zone for one year. they came and attended only after our calls that the regular maintenance is due for. During third service onwards digital panel malfunctioning and every time they came and attending by changing the cable and 20 days only worked. Now, only Fan is working. on enquiry, they said due to low voltage, condenser not started. Actually, our house is a 3 phase connection and AC 1.5 KVA is working in the upstatirs. Despite repeated reminders, AC Zone failed to restore the AC. Hence, I request you to depute your engineer to set right the fault in digital panel where I suspect due to malfunctioning and refer an alternate good company for AMC service to our house. Last complaint, one man simply called and enquired and closed the case. I hope this time such things will never happen and depute your engineer immediately and advise us for AMC who will response immediately. Hope Samsung will take care of its unit properly to avoid any untoward accidents like happened at Chitlapakkam recently.

S BALAJI 26 LIC COLONY EAST TAMBARAM [protected]

I have been having problems with my Samsung A/c on a regular basis after one year of purchase period was over. In last 12 months i have given complaints almost every month with new issues! I have almost spen[protected] on A/c Repairs in last 12 months. which is almost a third of New A/c Cost. In addition everytime there is a complaint made, false promises are made by customer care executives of samsung and most importantly service centre personnel. They inform of dates on which they'll arrive, and never come on that date. Since i am a bachelor i end up putting leaves which result in monetory loss in long term due to reduction in leaves. And after that these personnel don't come to repair.

Last few times when they didn't attend a threat of legal action made the issue more tolerable. This time even mentioning ten fifteen times that if complaint is not attended properly i'll pursue a legal case against samsung no proper action has ben taken.

Again this time i put a leave and even after being informed of the issue with A/c The repir personnel didn't know what was the issue with A/c so he simply cam and left. i was promised a service next day but even then no service was provided. learning from last experiences thsi time i have recored all my conversation with Service centre supervisor and call centre executives and which are substantial enough to prove the negligence on part of Samsung.

Hence i would like proper autorities to take a proper action against samsung so that people like me don't have to undergo such a mental trauma, which also results in finacial losses! kindly request you to help me with above issue so that These people realise that playing around with common man is not an issue which autorities will neglect. I am ready to attend all necessary hearings with available proof with me and past bills to show poor quality of service and fake promises and lies.

Thanks and regards
Vimarshan

I gave my Samsung MAX-VB550G Mini Audio System for servicing on[protected]. The system was out of warranty and was given at the following Samsung authorized service centre:

PRO ACTIVE SERVICE
13/149, Saraswathi,
Opp. Congress Bhavan
Kollam, Kerala -695 001

Its been almost 19 months now and I have still not yet received my product back from them. I have visited the centre almost 15 times regarding the same and everytime they have a new excuse, either the spare part is missing or they are waiting for some approval from Chennai office. This is highly ridiculous and poor service from Samsung. Finally they started giving me offers like pay more and get a different system which I;m not going to do. I want my system back and I will pay the service charges. Its been almost 2 years now, I want Samsung to get back to me for this. I have sent e-mail to Samsung customer care and all I get is a automated reply from them. This is my last last resort and I hope consumer forum will help me out.

Thank and regards
Sujit Nair

I mr.Aniket Chaudhari we had purchase sumsung Plano colour T.V (29 inc") on october, 2008.Im familiar customer of sumsung company.i had lauch a complaint in the name of Alka Chaudhari.There is Major problem in the T.V from last 3 months and for the same problem, we had lauch a complaint 7 or 8 times.still know they didnt solve the problem.they always visit and they comit us, it will not happen again and we facing this problem continously.they had given us faulty sumsung Plano T.V(29 inc").We also approch sumsung service center in Thane they also comit us and again the same problem we had facing, i requested advisor i want to speak to manager (Mr.manish), they always reply me he was in the meeting or he was in field or he is not come today, it happen 5 to 6 times.they always tell me our manager will call u back has same they didnt.I always ref. to my friends and relative for the sumsung product, but know for a god sick NO. <br />
pLZ DO THE NEEDFULL<br />
ANIKET CHAUDHARI <br />
[protected] / [protected]

Dear Sir,
This is Pritam from hyderabad.I have purchased one samsung mobile(Model-SGH J210) from Bigbazaar(Abids unit) on september, 2008.The mobile is having 1 yr. warranty.Last february, suddenly it stops working.I was in kolkata during that time.Then i contacted a local(kolkata) samsung authorised service centre to rectify the problem.I was shown some red spot and was told that this red spots nothing but water.Then they took 250 rs.as advance service charge and i was told to come after three days to take back that same mobile in working condition.Then i went to that service centre atleast 20 times to get that mobile till today.Today they handed over my mobile to me and informed me that it is not possible to rectify the problem.When i asked them to write the same in a paper, they simply turned down my request and didnt write anything.I have spent almost 1500 rs. to follow the mobile issue and offcourse i have spent a huge time behind this mobile.Please help me to get proper judgement.

We have bought a/c, microwave, TV & washing m/s from Teji enterprises samsung outlet @ Sakchi, Jamshedpur on 16th april'09. Service center experience is like a nightmare. Guess best help Samsung can provide is honestly telling its customer they do not provide any service for amc/installation. Service centers are manned by goons, mafias cannot put into words lang used by people answering call. Do not expect soft skills training to be imparted but minimum telephone etiquette should be there. This was not personal number but official samsung service center. Never knew samsung ties with such stake holder who do not care for the brand name cos they are themselves abrand. Will be returning all products with no return of money. Want Samsung to donate this to needy as CSR. This would provide some repute to the organisation. Request to ensure people manning phone like samat khan @ jamshedpur samsung service center ( brother of azim khan owner of service center, almost a dynasty business ) are asked not to flaunt the ancestral property & money they have briebed to acquire service center

Dated: 4 June 2009
Worst Customer Care

Dear Sir / Madam,

I have Parched Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Vivek Vadapalani Shop @ 26500 /-on 25/04/09. Serial No: A291PZES101806A.This AC has Installed by Vivek Service Technician and I had paid Rs 2500/-.

When I switch on the AC still bad smell coming from the indoor unit from the date of purchase I had continues problem on the same, I have not utilized / enjoyed.

I have reported to Vivek costumer care services at several time and also Samsung customer care too.

When I reported to Vivek, Vivek Technician came and checked but they dint solve/Retrieve the problem. But the job statues are ignored / unsolved the problem.

Today (06/04/2009) when I call to Samsung and Vivek costumer care services to know the progress of my compliant but they ignored my phone call and cut the phone line.

Both customer care is completely unreliable and the worst.

So I request you to please replace the new LG Split AC instead of my new Samsung Split AC AS 18 UTA Max Gold 3S 1.50 Ton and pls take necessary action. It would be very grateful to you.

My Cell No: [protected]

Mali: [protected]@bsnl.in

Current Samsung BP NO: [protected].

Previous Samsung BP No: [protected]

Previous job No 226305 – job statues are ignored / unsolved the problem @ Vivek Service.

Previous job no: 223903 @ Vivek Service.

My previous job no: 220447 @ Vivek Service.


Thank you,

Regards,

T.Premakumar

dear sir sir i purchased 320 litres samsung refrigerator model no sr 34 emb 7 years back and it was working nicely .around 15th march i noted that cooling was less and it was not forming ice properly. so i lodged a complaint at chikara complex service centre meerutby complaint no [protected].mr amit kamboj came to c it and told that two of its part biomental and timer are defective and need to be changedthey changed the parts and asked for rs450 for timer and 270 for biomental and 300 for service charges total of rs1020. we paid same amount of money and asked for the bill.mr amit said for bill u have to pay rs1141we paid the money and he gave us bill no336 book no 07on 21 mar 09.but we weited for three days there was same less cooling complaint. we called mr amit he saw the fridge again and said that itscompressor is ok but gas is less in amount and he has to top up gasfor which he will charge 1000 rs more and then cooling will be ok.after 3 days amit came to take fridge to service centrefor gas top up and after examining fidge said that its compressor is not working and need to be changed and it will cost 5000rs and waranty will be for three months only.i asked him to remove those timer and biomental and put old one back into machineand made a complaint to noida servie centre they said they will send some senior engieneerto check machine.after 3 days when we called ashu elec tronics they said they will refund the 720 rs and take back the parts they have put into it but service charge they will charge .i got my compressor changed by some private mechanic who charged 3000 rs for gas filling and brand new compressorhaving one year warranty. my refrierator is working nicely now with those old timer and biomental but i am seriously thinkinof suing samsung india and ashu electronic to consumer court and criminal court for cheating and forgerry.i have tohe new timer and biomental with me. shall i say that because of your service engg fault my working fridge and its compressor got short and i have to face problems in peak summers for more than a month.shall i talk to mr chauhan andmr rajan first or shall i directly proceed to court and give this all matter to media for publishing. hope to have response from u sooni will weit for three days and then will proceed for legal action thanks dr adesh dhankad

HI,


I had bought Samsung's AC in 2007 . Within a short span of 3 three years its compressor has broken down twice . This time they took 9 days to repair it & as usual are charging another 1400/- for the same inspite of the compressor being within warranty period of 5 Years .

Will never buy any of Samsung's products & share my experience at every forum with all aquaintances, friends & relatives,


Regards,
Himani Khare .

Dear Sir,

I went for take service of my ML1610 Samsung Laser Printer at Samsung Serivce Center - Bhavngar Gujarat - INDIA. first I ask to console person for the price of Spare he checked in computer with spare number and gave me price 225 RS of front closer tray of printer, but when i checked i don't have enough money to purchage the spare. i inform him i will come back again, after few days i went there and ask him to purchage by reply from him i shock !! he told me 350 RS price for the same spare, when i told him before you gave me 225 from your data base and now 350 RS ? why ? he reply me we have only this price. how people can accept big price differance in just few days ? i realised that they do not have proper knowldge and very very very bad serviced from service manager.

Dear Sir,
I have purchased Samsung SGH-O450 BEAT series on[protected] from authorized dealer at Bharuch (Krishna Mobile, Gujarat).
I am suffering one big problem of recharge socket. I cont recharge battery through charging socket and can not use hands free& data cable also.
I had shown the instrument at Samsung service care at Baroda but that respective person told me that socket is detached from circuit. he suggested to replace whole circuit and he charging me Rs.7500/- for this. But my mobile is in the warranty period.

As my mobile is in warranty period this service should be free of cost. My mobile cost is Rs.11499/- and it is charging about half of its cost.
So please do the needful
Thank you
Yogendrasinh Parmar
[protected]

sir
i have lodge a complain on 29/05/2009 at your call centre complain no is [protected].

but till time nobody come to my house to solve the provlem. I took the sevice on 05/03/2009 at your service centre in agra now he is not to ready to hear any of complain.ha have many call to your call centre he assurance me to reach the engg soon but no response till time .
please take the matter as soon as possible or advice me to do in future

thankin you

a k goyal

[protected]

[protected]

44, Rahul Vihar, Dayal Bagh. Near Shani Deo Mandir, AGRA 282005