Samsung India Complaints & Reviews

Samsung AC complaint not attended
Hi

On 3rd April 2009 I filed a complaint regarding my Samsung Split AC (Complaint No [protected]). So far nobody has attended for repairing.

Up till now our complaint has not been attended. Whenever we call customer care, we just get one reply that engineer will come and attend for repair.

Almost two months is completed. we have faced lot of problems at this summer season. This is very bad thing. It indicates the people are denying your services regarding samsung products.

My Mobile No : [protected]

Dear Sir,

I have purchased a samsung mobile phone J600 (model) on 24.03.08. Thereafter I have never been happy with either the service of the Phone or the Co. As a result I went to the service station at Lee Road 3 times before I have drafted a mail to the Co.
The response from them was quick but just to state, "Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then".
I have not yet received any response from the team thereafter.
If possible I will attach the invoive for your ready reference.

Dear Support,

This is hereby to inform you that me & my brother Mr.Mohit Dhiman purchase a New CDMA mobile from
Bill on the Name of Mr.Mohit Dhiman

"Electro Pacific"
SCO 1024, Sector 22,
Opp ISBT Sector 17 Chandigarh,
DAted 31/01/2009,
Bill No. 28375,
Model No. SCH M569,
IME A[protected]C

After Purchasing the set with in 5-7 Days i felt that it is not charging properly, then i visit the above Said dealer, & he send us to SAMSUNG Service centre, in same sector 22 FF.
They check the handset for a while then revertme that "sir, it is ok & there is no problem in the set, but we are changing your charger, now you will not face any problem.

But on the same night i feel that still the same problem is there, then again i visit there show room after 2-3 days as i was not in town during that duration., they took the handset this time along with :

01. Handset
02. Battery
03. Chaerger

with Job Sheet No. [protected] & told me that we will call you with in 3-4 days with exact status. as this is a new set in market & we dont have any hardware avaliable in the stock. We have to send your set to Dehli/Noida .

After few days i asked them the status that sir, we dont have any hardware avaliable in the stock, & We ( Chadigarh Support Team ) Mr. Rahul Malhotra : ASM [protected] will send the request to replace the set as it is already delayedfrom our ( SAMSUNG) side.

Then again i calledthe SAMSUNG Support team, what is the status, he told me that your request is aproved & pleasedeposit all the accessory related to your set including :

01. Handset Back Battery Cover
02. Headset
03. Complete Kit;BOX

in our Sector 22 Office then we ( SAMSUNG0 will send that to our dehli office & you will recieve a new Sealed Handset of same model with next 4-5 working days.

When i listen this it gives me a lot of happiness, that SAMSUNG is not as bad as told by others .

But the Worst part was still to come.
I visityour office along with

01. Handset Back Battery Cover
02. Headset
03. Complete Kit;BOX

& your execuitive Mr. Sunny told me that sir, your request/approval is refusedby our Dehli office, & it is not in our hand.

While talikng to Mr. RAhul Malhotra -ASM, same repeated wording was there " Mai kya kar sakta hoo, our HO has srefusedit" i can only send the request"
We will revert your same old / faulty handset to your after repair.

Now i understand that SAMSUNG supportis not bad BUT IT IS THE WORST. Now afterfew days, i am listening from SAMSUNG Support team that sir, during repair of your handset your LCD got faulty we are trying to arrange the same, & give you the setup to 30th May.
The New Job Sheet No. for : LCD is [protected].

If any responsible represtetive of SAMSUNG is reading my compliant, If you thinlk that this is not the limit of Harrasing a human being by Mentally/Physically as well finacially. i want proper resolution of my Non Ending Problem, with :

01. A new Handset
02. Written appologies letter for wrong commitment
03. Compensation to waste my money /time - to caontact/visit SAMSUNG officeagain & again.

& if You (SAMSUNG) will not ressolve this issue with in Next 48 Hours,
Then i will go for to Consumer Court & appeal against SAMSUNG INDIA for the Poor Supprt, Wrong Commitment & Harracement.

Waiting for your positive response

Thanks & Regards

Rohit Dhiman
[protected]
[protected]
[protected]

I was having network problem and submitted my CDMA set on 23/04/2009 for Repair at Smart Services, Bapujinagar Bhubaneswar.They did not repair the phone and informed me after 15 days that the mother board needs to be changed which costs 75% of a new phone.So I decided to buy a new phone.But to my surprise when I brought back the phone everything was fine except it did not ring.So i got back to the service centre and enquired for the same. And I was informed that my phone was tampered and they opened it in front of me to show where it is tampered. I was shocked to see that speaker is missing and the place of Tampering(accoding to Mr Susant Sahoo, Samsung employee) was the place where speaker ware supposed to be connected.I am sure the speaker has been stolen.

Submitted My mobile M120 in your Ichalkarnaji service station (Sai Service) phone number of station -[protected] and my work order number is 425 date of mobile submitted 13th May 09 contact person Mr.Sameer has given me mobie back on 14th May by saying that it will take more time to repair.

So submitted the mobile in your Kollhapur station on 16th May 09 Phone number of station is[protected] contact person Mr.Wasif . Given mobile back by informing it will not repair

Also note that analysis done both service station are different .Note that my Mobile is under warranty period. I am expecting your reply with details calrification and action taken with in 7 days from this complaint if not i will lodge complaint against Samsung.

If you require the detials of paper please let me know. My phone number is [protected]

I am sunny s. nehere purchase mobile on[protected] samsung/ SGH-D780 mobile set. It is still in under warrenty. i have problem regarding hanset that is it is going hang (automatic switch off, no memory card detect, in working automatic say insert sim card). so i given it to service centre (POOJA MOBILE SERVICE natraj market, shop no. 12 first floor, sai chowk, pimpri, pune, 411017 ph= [protected]) on date 21/5/2009 against work order no 1750. He is given commitment to deliver on[protected] but today on 26/05/2009 i go to shop and ask for mobile he says till it is not complited. so i ask for stand by model issued he answered why you want stan by model. then tell me why i invest Rs 9000.00 on this mobile. i want to say that in case of problem you have to supported me to giving me my mobile on commitment date other wise given to stand by model. Due to lack of mobile i am in too many problems.
i want reply urgently from samsung on my mail id

MY MOBILE IS SAMSUNG SGH-R220.IMEI 351809/00/803409/1.S/N R6WX350874K. FIRST IAM INSERT A SIM.BUT MOBILE ASKED ME "SIM LOCK ENTER PASSWORD".I INSERT ANOTHER SIM. BUT MOBILE ASKED ME "SIM LOCK ENTER PASSWORD" .WHAT IS THE PROBLEM?.WHAT IS THE SIM LOCK ?.WHAT CAN I DO? EMAIL ME

From Date : 26.05.2009

M. Soundarapandian
M/s. Ponmari Residencyy
26C, Kotagiri Road
Near Charring Cross,
Ooty - 643001


Sir,

Sub: Improper service in Samsung LCD Television


Here with I am inform you that I had a PONMARI RESIDENCYY Star hotel in Ooty for that purpose I purchased a 24 Nos new Samsung Television (4 nos of 26" LCD television in Saravana Stores at Chennai(India – Tamilnadu) on December 09, 2008. On February 26” LCD television failed and my first communication to Samsung about the problem was submitted through Saravana stores. We give the complaint to your service but there is no response at all. This is season time in Ooty and it will affect our business. Please do the necessary steps to rectify the problem. Otherwise I will go to customer court and take severe action.



Customer Name : Mr. M.Soundara Pandian
Complaint No : [protected]
Address : 26C, Kotagiri road, Charring Cross, Ooty-631 001.
Contac t No :[protected]/[protected]

Please do the needful thing to me.

Yours truly,

Ponmari Residencyy

M. Soundarapandian
Proprietor

For almost 6 years I have owned a 1.5 Ton Samsung window a/c. For most part the service was excellent which was why I bought another unit fromSamsung about 2 years ago. Each year I call Samsung at the onset of the summer season to service my airconditioner. Even if it costs more than getting local service agents to do it, I believe in getting quality work done. I was very satisfied until this summer.

It has now been over One month that I have been trying to get someone to come and service my airconditioners. Having made 10s of calls and being assured that someone would call me etc, noone has called even once.

It all started with my usual call request for service. Someone called and I asked them to come at 1 pm. I rushed from office during my lunch break - waited for 1 hour. Noone turned up and noone called. SO I came back disappointed.

Then I waited for someone to call me the rest of the afternoon and the next day...but noone called.

Then I called and placed a request again. So 2 days later I got a call and once again I fixed up a time for 1:00 pm. Of course I got there at 1 pm ans as I parked my car and was walking towards my house, I saw two engineers walking past me to another apartment. I stopped and asked them if they were from Samsung and they said yes. So I said, well, I am here so let's go. They said that they didn't find me at my house at 1 pm so they called another customer and fixed an appointment. I was absolutely stunned. They couldn't wait 3 minutes? Or call me on my cell phone to check with me? So I requested them that I had come from office specifically to get this done and would really appreciate if they could do mine immediately. They simply refused! So I asked them ok, so how much time should I wait. And they said, well, we don;t know. You will have to wait! What nonsense. I was wild and irritated. So I requested them one more time politely and asked them why they didn't call me before changing their appointment...it was 3 minutes after 1!!! It was perfectly fine to make me wait for hours...and they couldn't wait 3 minutes.

So I left and came back to work. Called and placed another complaint. For 2 days - no calls, no nothing. I had foreign visitors the following week and there was no way I could go home for this, so I let it pass. Bit astonishingly, nobody called and cheked whether the a/c had been serviced. Until this time, the a/c was working perfectly and just needed its regular service.

Then once after my foreign visitors left, that night my a/c made some wird noises and the compressor wouldn't come on. I called Samsung first thing in the morning and placed yet another complaint. I was advised that an engineer would visit the next day at 12:30. So left office and got home at 11:15. Waited there till 2:00 and noone turned up. I had to come back to work. Then the next day I got a call from an engineer who said he was at my building. I rang my maid and said to her to let him in and that I would be home as soon as I could as I was in the midst of an important meeting. I spoke with the engineer and asked him how much time he would take and he said, well, your compressor is now working. But it is "Defective". SO I asked him how about servicing...he said "well, I am alone and so I cannot service it". So I asked him can you come back later and service it, to which he said, yes I will come at 4. I went home at 3:30 and once again waited in vain! No one called, no one turned up...nothing!

The compressor worked for 1 hour and ceased to work after that again.

SO yesterday I made ONE MORE CALL - YES..once again!

I made a call every 2 hours to follow up on the status of my service request. Each time I was asured that a supervisor was going to call me back and that an engineer will call me and let me know what time they would be visiting my residence.

My First call - 0945 approx - advised that engineer will visit by 1 - but will call me ahead of coming.
My Second call - 1200 approx - advised that engineer will visit before 3 - but will call me ahead of coming.
My Third call - 14:00 approx - advised that engineer will visit by 4 - but will call me ahead of coming.
My Fourth call - 16:00 approx - advised that engineer will visit by about 5 - but will call me ahead of coming.
My Fifth call - 17:00 approx - advised that a supervisor will call me and apprise me of my call status and that a senior engineer will definitely visit before 8 - but will call me ahead of coming.
My Sixth call - 18:20 approx - advised that a supervisor will call me and apprise me of my call status and that a senior engineer will definitely visit before 8 - but will call me ahead of coming.

I think that was all the calls I made - maybe I've left out 1 or 2.

Today I called the call centre at 09:50 and I got the exact same reply again. You can only imagine my grief! I asked to speak with the supervisor since the supervisor was not calling me despite all the assurances! I was told that they were all busy. Well, I suggested I was happy to hold the line for 5 or 10 minutes so that a supervisor wuld get free and I could speak with them and explain my agony.

My husband who has been away for 5 months is coming home tomorrow and my a/c in my bedroom won't work! I need it fixed and fast. But ofcourse the customer service person would not help me at all. In fact, he wasn't even nice and caring over the phone. I could have sweared at him...but it isn't his fault! He's just doing his job the poor man. But what about Samsung - they're definitely not doing their job!

For all the assurances I received yesterday, I did not get one call to apologise that they couldn't send an engineer yesterday and that they would send somone today.

I am a working girl and it is so difficult to have someone at home in time for their visits.

A good one hour has passed since my call this morning to Samsung Customer Care - and until now, NOONE has called!

I know I will have to call them back again. I wish I could BURN that a/c and buy another brand! I have such a deep emotional dislike for Samsung that I will never in my life ever buy another Samsung product. I feel so irritable talking to the customer care officers and it takes all the effort in me to not be totally rude to them - they are humans and have feeling too! Unfortunately Samsung doesn't even care one bit about how their customers feel.

I wonder what I should do?

REMOTE LOST - WANT TO KNOW THE REMOTE CODE NUMBER TO BUY REMOTE.

SAMSUNG - HITRON - SUPERHORN - MODEL NO, CS-5306 SV

My complaint no is [protected] registered of 20.5.2009. We were informed that one Kumar will come to attened the complaint. The individual come and collected Rs600/- and informed that the out door unit will be taken and compresser will be replaced. Later on 22.5.2009 one shivakumar came and opened the outdoor unit and said that the outdoor unit will be taken to the company and compressor will be changed. Shivakumar collected Rs713/- and isssued a receipt. Till date no one has come to take the outdoor unit .When enquired on the toll free number about the complaint there was no response and they said that the compressor is not available and it takes time. I am still not convinced and i request you attened to the complaint. The A.C unit was newly installed only last year . I need immediate action .

I have bought samsung mobile and after 20 days it stops charging.I went to samsung service centre
but they were telling me that i have damaged the charging port and they cant do anything they were asking me to pay 3000/ and telling me to change the track(motherboard) of the mobile.The service centre employee gave me the number of samsung service centre, chennai manager but unfortunately he was also quite iresponsive, neglictive and not taking the matter seriously.

I purchased a Samsung Window A/cs Model Nos.. AWT18WBHDE & AWT18W in 1976 & 1977
from Bestbuy Shop Malakpet Hyderabad. Model No. AWT18WBHDE startiing trouble in early summer,
complaint No. [protected] dated 30/04/07 ( under Warranty period) but did not respond after 13 days.
I contacted them again on 12/05/07, Technician came to my house & said no problem you check in the evening. The same problem of both A/cs till now. It is no response of customercare of Hyderabad
the whole summer vanished without a Worst machines. The latest complaint put on 13/5/09 did not
respond after 12 days. Several complaints to the Customercare evoked no response. Samsung is one of the worst company after sales/service. I request Samsung to replace my A/cs as soon as possible.

Details of complaints with dates:

Complaint No. [protected] Compaint No.[protected]

30/04/07 13/05/09
31/07/07
03/07/07
17/03/08
16/02/09
13/05/09

I had purchased F-250 Samsung on 25/04/08 IMEI no. is [protected] of 6850 Rs. from Kamal Communication, Sector -53, Kanchanjunga Market. Since I purchased the set I was regularly facing problems with its volume.
I had given my phone for servicing at GNH Telecom Tilak bhawan, Sharma Market, Atta chowk Noida on 16/04/09 as now there was no kind of sound in the phone. My complaint no. is 894. I have been continuously following up since then but the phone has yet not repaired, they say that the company is not helping them by providing the part which has to be replaced.

This is truly unfair as I'm facing the problem since its purchase and now when it can be repaired the company is not providing us the part.

I request you to kindly find out why the company is paying no heed to my complaint. I strongly regret the company's attitude towards the customer.

I buy a Mobile handset Of Samsung Company.Model Super Hero ( SCH-B259 ) from tata outlet on 30.03.09 . From very first day belows the problem start :
1) Very Low Battery Back-up
2) Automatically Switch Off
3) Bell ringing when call come but display no show any number or remain as before( No caller ID Shown )
For these problems resolve i go to service centre of samsung ( Sapphire Sales Services pvt. Ltd.9, Printing Press Area, Delhi. First time they don, t check my hanset & just said that is battery problem & changed my handset battery.They ensure me that the problem is resolved but, that is not as they said.Problems remain same as it is.

Second time i go to Service centre o 28.04.09 & this time they said that i must leave my set for ten days & it will be get back to you on 8.05.09.But on 8.05.09 they said that we send handset in company for change mother board of this defult hanset & get back to you in three days.But till date they not receive my handset & i am not receive any call or information in this regard till date.After asking questions they only reply that company don't have the parts of this handset this time & if they get they changed & give you.When i said them to give my faulty hanset in same condition they reply that they can't do this & misbehaved with me.

Till date (25.05.09) no information from Samsung company or Service centre.

Hope for your support

Regards
Praveen Dabas
[protected]

Hello sir,

My name is mukund, i have lost my samsung SGH-E 250 mobile on 20/05/2009 with my sim card who's number is [protected]. Also i had gprs activated on my mobile and my other mobile details are given below

Name: Samsung
model: SGH-E250
IMEI: [protected].

My last used no was [protected] in that mobile.pls trace my mobile sir...M waiting 4 ur response sir.

I bought a Samsung Refrigerator model no. SR-32 EMB 7yrs back from RR enterprise Meerut. We now live in Ghaziabad. The fridge stopped working in mid march 2009. My husband contacted Samsung customer care on[protected] while i was out of town, who sent us their local engineer Mr Naveen Kaushik mo. no. [protected] who after inspecting the fridge told us to get it repaired privately from him as it was 7 yrs old. HE MISLEAD THE CLIENT WHO WANTED...

I had registered a complaint with Samsung A/C service- BP No:[protected] in Chennai on 16/may/2009 Reg cooling problem. Temperature not going below 26 deg. Service engineer came and replaced condenser and left immediately without checking the unit, citing busy schedule as a reason.

The cooling problem continued and I placed another complaint reg same. Once again the same engineer came, took the inner unit for cleaning, they took nearly 10 days till date I have not received my unit.

The Service phone no which they gave nobody picks up. Finally I got service adviser phone no he spoke to me in a rude manner " Your ac under repair compressor not yet come". that was not my complaint, he never bothered to listen to me and simply spoke irrelevantly.

I said I gave the inner unit for general service. He asked me to give a call after half an hour, he called again to say that he cant give my A/c as committed and it will take two more days to deliver.

He harshly told me to go and complain where ever I want, what a manner less man working for a least bothered Samsung.

I have taken the issue to the poor call center executive who can do nothing but promise for better response next time on.

i purchased one samsung mobile handset (model : sch-w339 ) in 12th dec 2008, after phone locked problem i submitted it to samsung service centre for repair or replacement( sapphire sales & services pvt ltd, wazirpur delhi). but till now i havent got it back, its been almost 6 months now. moreover the service centre staff says " we wont give it back and do what ever you can do" . this is the attitude of samsung staff !!! now i am going to make an official complaint and a court case

regards
pankaj kumar
[protected]

I have problem with my 21" Samsung TV - DNIeJr., Model No. CS21A330XLB. There was no sound and component channel stopped responding. I logged complain on 3030 8282 with number[protected] on 15 May 2009.

Service center contacted me on 16th May 2009 noon from no.[protected], that service engineer would visit my residence anytime till 8.30pm to fix up problem. When asked to give exact visiting time, they never responded. When I insisted, they gave me 5pm to 8.30pm, a pretty long time-range to waste someones saturday evening. And I endedup waiting all saturday evening for service engineer to fix up my tv, calling up your local service center in vain.

On 17th May 2009, I re-called service center, that informed me Service center is closed on Sundays. I was then told repairs would be attended at 11am. I have office at 11am on Monday, and I cannot skip
my office waiting for your service man to turnup to fix my tv, with an uncertainty of him turning up.

When complained about service center to call-center, service engineer named 'Giri' called me around 4.30pm evening, stating he would visit me in next 3 hours. I had engagements at 5pm, and I really
dont want to miss that waiting in vain for your engineer to visit my residence, so had asked him to visit around 7pm. I had called up around 7pm to confirm his visit, and was told he would be visiting in
another 2 hours, which was again waiting in vain.

Service Engineer finally visited late in evening at 6.30pm and said some board is not working and needs to be replaced. He said it would be done in next 3 working days. I had busy-schedule all week and could not frequently followup with service-center. On Saturday, after 6days, May 23 2009, I call-up service center 3 times for escalating this issue as they had never followed up on bad-component in TV, and never had ordered original part yet, and now buying in 3 more days.

I wonder whether my TV would be ever fixed without frequent daily followup with Samsung India Service Center.