Samsung India Complaints & Reviews

Dear Sir/Madam

This has reference to my complaint no [protected] lodged at your call
center on 29th May by the name of Pooja Srivastava. This complaint was
in continuation to my earlier complaint (call no:[protected]) which was attended on 20th May and after doing necessary work Rs450/- was charged. Again the same problem was persisting and again a complaint was lodged on 29thMay. Your service engineer visited the site and told that the compressor of the AC needs to be replaced and he will send a van to pickup the AC. After 8 days were received a call from your service center apologizing for the delay and told that we want to pick up your AC.

The AC was picked on 6th June and was sent back to my residence on 11th June after repairing. The delivery man straightaway reached my residence without informing and gave me abill of Rs1700/ against the repairing done. I was shocked to receive the bill as I was told by the engineer that the compressor needs to be changed which is under warranty. I was not appraised about any estimate by the service center before doing the Job work.

The loader said that being just and delivery man he is not aware of the
facts, so I asked him to take the AC back and ask some one to speak to me.

Then I again called up at your call center Delhi number, where I
appraised the executive about the issue. He assured me that someone from Samsung would call me by evening. I didn't received any call, again i called up the call center on 12th June morning where I was assured that my issue has been forwarded and someone from Samsung would visit my place today. Again I waited the whole day and called up the call center to tell them that no body has turned up, now the call center executive suggested me to call up the local service center and discuss the issue with them.

I had no choice but to call up the no where I interacted with Mr
P.Sharma. I discussed my issue with him but instead of accepting the
fault & negligence on there part he was defending and was asking me to pay the money. I asked him why no estimate was provided to me prior to repairing, for which he had all the reasons under the Sun. I once again gave my contact nos to your service center so that Mr Sharma can call me for further discussion, but till yet I have not received any call from the gentleman.

My problems are:-

1. I spent similar amount last year for the same problem of coil choke,
now again in the this season same problem has occurred. What is the
guarantee that this problem would not occur again in next season? Root
cause needs to be diagnosed.

2. The technician from Samsung visited twice and could not diagnose the
problem. Instead he told me that the compressor needs to be changed. I
was under the perception that the compressor would be changed free of cost.

3. No estimate was provided prior to repairing work and no
communication happened from your service center.
4. In spite of calling for n no of times to your call center and service center i am not getting any resolution/explanation, this reflects poorly towards the insensitive behavior on Samsungs part.

I am an old Samsung customer using several products but this service response has really disappointed me from such an Esteemed organization.

Expecting a positive revert from your end at the earliest. Currently my
AC is lying at your service center (Cooling Point).

Thanks & Regard

Sumit Srivastava
M-4/3 Vinay Khand
Gomti Nagar
Lucknow

Naba Jyoti Pathak, Senior Staff Reporter of a Daily Assamese Newspaper 'Dainik Batori' purchased a Samsung Mobile Set from M/S Maa Electronics, Noonmati, Guwahati on 28.08.2008. Samsung Mobile Set was furnished with a warranty for 1 year which included 10 nos. of terms and conditions. Few days after, the purchase it was noticed that the Mobile Set was not working properly and showed erroneous performances. The matter was brought to the notice of the M/S Maa Electronics but with no results. On 10.05.2009 the Mobileset was not working at all and the Set was handed over to M/S Maa Electronics for clear up. After checking up the Samsung Servicing Centre gave Mr. Pathak an estimate of Rs.2787.2/- for repair of the Mobile Set. The Mobile Set is in very much within the warranty period. According to the Clause of Warranty Card, Samsung Servicing Centre is to repair/replace the Mobile Set free of cost. The fact was narrated to the Servicing Centre but they failed to do anything for redressal of grievances.It is permitted to mention here that the cost of the Mobile Set was Rs. 5200/- nad claiming Rs. 2787.2/- as cost of repair which is above 50% of the cost price and that too during the warranty period is very much unreasonable, excessive, unfair, unjust and cotrary to the provisions of laws, natural justice and equity. It is also strongly affirmed that there was no misuse or illegal operation in respect of the Mobile Set. On behalf of Mr. Pathak, CONSUMERS' LEGAL PROTECTION FORUM's Co-Ordinator Advocate Ajay Hazarika and Forum's member Advocate S.M.Sarma filed a case in DISTRICT CONSUMER DISPUTE REDRESSAL FORUM, KAMRUP, ASSAM and claimed Rs. 16087.2/- as compensation on the date of 26/05/2009.

ADVOCATE AJAY HAZARIKA
CO-ORDINATOR
CONSUMERS' LEGAL PROTECTION FORUM, ASSAM
MOBILE[protected]

There is no data cable & bluetooth comnnectivity with B210. So Tell me how to download wallpaper, ringtones, please solve this problem

I purchased Samsung L700 approx 3 mths back, the downloading from PC speed is very poor also my Keypad arrow keys has already faded.

I purchased a Samsung refrigerator in year 2008 in Chennai. As the freezer door is not functioning from past ten days, I dialed to Samsung India Service Center almost daily. But I regret to inform you that instead of repeated reminders nobody has bothered to listen to our complaint, and had given us false assurances of coming tomorrow but that tomorrow never came till now. I feel there is no Samsung Service Center except the telephone numbers....

Hi

I had bought Samsung 1 Ton split AC 18UA on 04-Jun-2009 from SHAH velachery. The Smasung technician came on Friday ( I took a leave to complete the installation) for installation. I am staying in 3rd floor. As so called samsung techniican he supposed to be identify the right place to fix the outdoor unit. after the installation over he checked the voltage it shows 200 to 210 V ( I am using 3 phase). He has told that you have voltage issue so you buy th double booster stablizer. he went off. I called him after I bought the double booster at the price Rs. 4000. My electrician is laughing for asking him to provide the double booster stablizer. He came on Monday and checked the A/c it is not working he immedately told that I am only installation person somother technician from Alfa will come to identify the what is the problem. Alfa came & told that there could be a proble of GAS leak and they can not check the outdoor unit because it kept it in the 3rd floor slab. they called someone to remove the outdoor unit. theyu came on next day remove both unit kept in my place. still today nobody has come and collect the unit to service.

I was fed up of calling Samsung service person so many times & samsung customer care so many time and SHAH velachery. I had fight with SHAH velachery for provide the defecting piece at the cost of 25000/-

I haven't use the A/C single minute from the day of purchase and it is almost one week.

I have been asking all of them to give me the replacement but it takes 1 month till such time I have to use the defective one.

After sees Mr. ip Raj | Manager – Operations WIPRO BPO SOLUTIONS Phone :+ 91.[protected](M) issue with samsung I feel worst ever service is proving by SAMSUNG.

Mr. Hari ( [protected]) - He is problem creater & came my house for installation
Mr. Chellpandian ( [protected] Care World) - He has pass the responisible to Alfa
Mr. Shivakumar ([protected] Alfa )will always say next day your proble msolved but never ever it will solve
Mr. Mani / Mr. Antony - ( SHAH) - Happily left me to hang around with Careworl / Alfa

I understand one thing from that I will not step in SAMSUNG & SHAH in future.

I beg you to resolve my AC problem immediately and get the replacement done at the earliest.

I would like to escalate this issue at utmost high priority level & I want to give good lesson to Careworld, Alfa & SHAH. Resolution is expected immediately.

SAMSUNG India has to step in and solve the unprofessional handling the custoemr care. None of the looser ( Alfa, Careworld, Shah) from custoemr loser is SAMSUNG. If this type opf service is provided by SAMSUNG, Custoerm like me not ev n think of buying ANY OF THE PRODUCT OF SAMSUNG & I WILL NOT RECOMMEND TO MY NETWORK TO YOU PRODUCT.

SAMSUNG YOU ARE THE LOSER SO PLEASE TAKE ACTION AT NOW ONWARDS.

Regards
S.Maharajan
3A Bhairavi block, Doshi Symphony
[protected]

I have purchased a Samsung Double door refrigerator in 2003 model no. SR-34EMB. Now it is not perfectly cooling. with regard to my problem, I contact the samsung customer care executive (Complain No.: [protected] dtd: 10/06/2009) and subsequently communicated to manager, they all assured me that within one or two days your refrigerator part no.DA59-00006L will be available . But I am ashamed to say that no any person from Samsung came to my address and rectify the proble. May I once again request you to kindly look into the matter and get the problem rectified failing which I will have to go with no option with me but to consumer court only.
With Kind Request
Jaswant Singh Dandiana
[protected]
#4176, Urban Estate Phase -II,
Patiala
Punjab

Hi, I am really sorry to say that my Samsung mobile SGH-J700 is giving enormous number of problems. It has been really annoying that the call is getting cut every 2 mins. I had given it for service to

Hi- Tech Solutions,
Old No. M9B, New No.83, Anna Nagar East, chennai - 102. Phone:[protected]

They took 1.5 months for service. But now the problem is worse!!! Voice quality is too bad and the openent is not able to even hear what we speak. Voice is completly broken!!! I need a permenant solution for this issue!!!

When I talked to samsung showroom anna nagar, they asked me to write a mail to you. They said, you will be in a possition to replace my mobile. I need some solution for this problem. My warrenty is getting over by 09/July/2009. I want you to reply to this mail ASAP. It has been booked under my name "Rajavel".

One more point about Hi-Tech Solutions is, they took such a long time for servicing my mobile and they didnt even give a spare mobile for these 1.5 months. I have a Nokia mobile as well, when I gave that for service they had given a spare mobile for just 20 days. I need your attention immediatly and do the needful!!!

Thanks and Regards,
Rajavel

The mobile is hanging if SMS comes or missed call comes,
Earlier I was using airtel postpaid now I changed to prepaid with same number.after changing in to prepaid, The problem is happening with perticular mobile number SIM (99xxxxxxxx) in perticular mobile(samsung J-700 handset).after changing to prepaid also I changed the SIM one more time.

The SIM changed and checked (in other SAMSUNG mobiles) no problem with SIM working in other handsets of samsung.

Please solve this problem If I goto AIRTEL they are telling problem with handset If I go to Samsung service provider they are telling problem with SIM. Since I have the same number from past five years i am not interested in changing the mobile number.

Hi,

We purchased a Samsung 440 ltrs refrigerator 4 years back for Rs.29000. It has never worked proeprly since the very first day and we have made complained 1000 times regarding this but company people are not taking this seriously.
Firstly, they come after calling them n number of times. Secondly even if they come they are unable to repair it properly and we have to call them again and beg for service.Everytime they make us pay for there waste service.
We are sick and tired of calling them for the whole day and hearing evrytime the answer.
Now its the high time for us since it has stopped working completely.

Please help us solving this issue.

Thanks

Dear sir,

1. I am trying to draw your attention that Iam an owner of SAMSUNG Plasma TV bearing set serial No 036532C X1000077 and Model No SP43T8HEK/XTL.

2. Since the time TV was purchased, there was some display problem which went off frequently making TV to be kept in unused condition. The TV was sent for repairing to the service centre thrice. I feel very sad regarding the mediocre standard of service being provided by the servicing centre.

3. Above all, I face inconviences each time I go for repairing. I am residing in a remote place, the authorized repairing centre nearby has not been able to identify the faults, which make me to take the TV for longer distance every time causing much inconvenience as it involves manpower and transportation.

4. Moreover, the expenditure incurred on each repair tantamount to a huge amount.

5. I will highly appreciate if my prolonged problem is looked after and expect some help being provided by the firm/agency as this type of service may tarnish the image of such a global player in the internation market.

6. An early action will be highly appreciated. For communicating please mail us at email id: [protected]@gmail.com.

Thanking you


Yours sincerely,


Abhishek Chauhan
Captain
1/3 Gorkha Rifles
c/o 56 APO

I have purchase samsung SGH-J600 in the month of June 2008
currently i am facing display problem it is showing white i can't see any thing, but still i can receive call and talk. when i went to service station they told me that need to keep phone for two days to check and may be need to change display which is not there with us in the stock you need to wait for week if needs to change display, how can a authorized service make a customer to wait for couple of weeks together like this without response.
I dont know what to do with the mobile know.

I had bought Samsung DVD player model no. P365H in year 2006 and it was not much used till date. Now it is not working and same was reported to samsung authorized service center in Udaipur, Rajasthan. After taking 1 week time the service center people told its card is faulty and replacement charges are very high, better you buy new one. As far my knowledge company's authorized service center should be equipped with all skills & resources to repair their products.Instead of replacing the complete card they should repair the particular fault. Also if they are unable to repair at their end they should send it to their HO/Company for further diagnosis and repair.
With such poor relaibility how consumers can stick to that brand where products are designed for just 'Use and Throw' concept. I am really disappointed with this experience and afraid to buy and branded product in near future.

Regards
Veerendra Jain
mobile:[protected]

I have been reporting a particular problem of 4E error occuring in my washing machine which is under warranty. The complaint is open for since the last 2 months. There is no proper solution that has been offered by Samsung Service. The service engineer attending the complaint provides some temporary fix and has also agreed to problems of similar nature across the same product from other customers.

There is no proper mechanism to track the complaint. Will Samsung India take necessary action?

Regards,
Sateesh Krishnan

I have purchased mobile on 18/05/2009 but it started overheat and camera not working from 3/6/2009. The mobile was given for repair at A M Services, SCO 1034/35, FF, CAB2, sector 22 Chandigarh ( Model-SGH-L-700, complaint Sl no- RW2S542482T) but till date it was not replaced/repaired and no one is responding that when I will get the replacement/refund of amount. Now I have lost my faith in samsung products, I want my money back Pl guide me for this.

Vinod Kumar Sharma
H no 227A, Sector 30A
Chandigarh
M-[protected]

i brought samsungfreeze from bharat electronics opp lodha bal niketan school palimarwar rajasthan (306401). in april 2007. but from 10 days it not working we complain to delear, but they not response as, then we complain to service station of samsung in our locality, their complain no. 3066.and a reprensentative of their comes tooks repairing cost of 330/- but after one hour it didnt work .and we call him for not properly working of freeze. but he cant come till now, we call to toll free no. of samsung were we book complain on 03/06/09, complain no. [protected]. but not any response., so please help us to above complaint. thank you,
inder chand banthia
457, janta colony ]
pali marwar
rajasthan
[protected]

I had purchased a Samsung split A.C (1.6 ton) on 02/07/2008 from Amba Aircool Pvt. Ltd which was installed on July 5, 2008 With in 5 Months of purchase the A.C stopped working. After we lodged a complaint, their technician visited after 2 days then the AC started work but The AC again stopped working on 19 may 2009 And this process is continuing till now Since 19 May 2009 we have lodged 10-12 complaints to the company over the help line number regarding malfunctioning and erratic working of the AC as well as I forwarded 4-5 mail regarding the complain. But their technician 4-5 Times visited at my home without the parts which needs to be repairs. And One of the technician told that we will send your AC for repairing to the company in the service center but no body come to take the AC. Befor that one more technician visited at my home and said me that I am on doing a job on contract bases and we are not authorized to put such kind of precious part which has been destroyed in the AC as company will not offer such amount And Till now there is no positive response by their side. And Today (6 June, 2009) I talked to Mr Karan Sodhi who informed me that the part of your AC which has destroyed will be available on next two days so probably I will send the technician on Wednesday for repair the AC.
And he said to me over the phone that we will not give you this in written that finally your AC will be repaired on the Wednesday and Now this is your choice that if you can wait till that time otherwise go a head to the Consumer Court.

Again i am sending you my details regarding the complain of my AC given below. As I already informed you that I am ill and as per doctor's suggestion I have to be in the cooling of Air Conditioner at every moment Even i can show you that I am really suffering from the deceases and the report of that. If you need the reports of my deceases, I can send you

. I want to replace this product with a new one. However every time samsung is just doing some patch work on the A.C and continuously harrasing us.

We would request immediate action on our grievance.

regards
Dinesh Sharma

My Details:-
Dinesh Sharma

My Complaint no. :- [protected]

WZ-66/1 Meenakshi Garden
Gali no. 4, 1st Floor
Near Subhash Nagar Metro Station
New Delhi - 110018
Dated: 06 jun, 2009

Contact no:- [protected]
LandLine :[protected], 25498383, 25133232

Note :- If No Body will give the positive response by repairing the AC with in 3 working Days then finally i will file a case in the Consumer Court.

I WAS TRAVELLING FROM SEALDAH ST. TO HOWRAH ST. JUST BEFORE WHEN I DID DIAL THE NUMBER FROM MY PHONE, I WAS JUST FULLY SURPRISE, MY PHONE WAS ALLREADY PICKPOCKETING.

maunal web browser not available mobile. call record function not in the mobile. mobile battery dren fast. another not accept this modle. i gave complaint to shopkeeper but he said go to service centre. when went to service center they said they do'nt have any solution on this problem

Using Samsung cell phone model no: sgh-j210, purchased nearly 10 months back.My cell phone is not working past 15 days, regarding that I have left the cell phone in Samsung Service center for reparing(tele number[protected].So far nobody conduct me from service center. When ever i make call to them they are saying service engineer will attend problem shortly but till now i didn't receive any call and also sometimes lies that it has been repired and after checking we will give you after 2-3 days .Gone at times but found that it has not yet being repaired. I have really frustrated with Samsung service.
This is the second time my cell phone is getting repaired and first time also in the month of january we faced problem around 25-26 days. We are suffering a lot in the hot summer in bhilai and sevice centre is far from my home. Please help me in this regard as soon as possible.