Samsung India Complaints & Reviews

From Date : 26.05.2009

M. Soundarapandian
M/s. Ponmari Residencyy
26C, Kotagiri Road
Near Charring Cross,
Ooty - 643001


Sir,

Sub: Improper service in Samsung LCD Television


Here with I am inform you that I had a PONMARI RESIDENCYY Star hotel in Ooty for that purpose I purchased a 24 Nos new Samsung Television (4 nos of 26" LCD television in Saravana Stores at Chennai(India – Tamilnadu) on December 09, 2008. On February 26” LCD television failed and my first communication to Samsung about the problem was submitted through Saravana stores. We give the complaint to your service but there is no response at all. This is season time in Ooty and it will affect our business. Please do the necessary steps to rectify the problem. Otherwise I will go to customer court and take severe action.



Customer Name : Mr. M.Soundara Pandian
Complaint No : [protected]
Address : 26C, Kotagiri road, Charring Cross, Ooty-631 001.
Contac t No :[protected]/[protected]

Please do the needful thing to me.

Yours truly,

Ponmari Residencyy

M. Soundarapandian
Proprietor

For almost 6 years I have owned a 1.5 Ton Samsung window a/c. For most part the service was excellent which was why I bought another unit fromSamsung about 2 years ago. Each year I call Samsung at the onset of the summer season to service my airconditioner. Even if it costs more than getting local service agents to do it, I believe in getting quality work done. I was very satisfied until this summer.

It has now been over One month that I have been trying to get someone to come and service my airconditioners. Having made 10s of calls and being assured that someone would call me etc, noone has called even once.

It all started with my usual call request for service. Someone called and I asked them to come at 1 pm. I rushed from office during my lunch break - waited for 1 hour. Noone turned up and noone called. SO I came back disappointed.

Then I waited for someone to call me the rest of the afternoon and the next day...but noone called.

Then I called and placed a request again. So 2 days later I got a call and once again I fixed up a time for 1:00 pm. Of course I got there at 1 pm ans as I parked my car and was walking towards my house, I saw two engineers walking past me to another apartment. I stopped and asked them if they were from Samsung and they said yes. So I said, well, I am here so let's go. They said that they didn't find me at my house at 1 pm so they called another customer and fixed an appointment. I was absolutely stunned. They couldn't wait 3 minutes? Or call me on my cell phone to check with me? So I requested them that I had come from office specifically to get this done and would really appreciate if they could do mine immediately. They simply refused! So I asked them ok, so how much time should I wait. And they said, well, we don;t know. You will have to wait! What nonsense. I was wild and irritated. So I requested them one more time politely and asked them why they didn't call me before changing their appointment...it was 3 minutes after 1!!! It was perfectly fine to make me wait for hours...and they couldn't wait 3 minutes.

So I left and came back to work. Called and placed another complaint. For 2 days - no calls, no nothing. I had foreign visitors the following week and there was no way I could go home for this, so I let it pass. Bit astonishingly, nobody called and cheked whether the a/c had been serviced. Until this time, the a/c was working perfectly and just needed its regular service.

Then once after my foreign visitors left, that night my a/c made some wird noises and the compressor wouldn't come on. I called Samsung first thing in the morning and placed yet another complaint. I was advised that an engineer would visit the next day at 12:30. So left office and got home at 11:15. Waited there till 2:00 and noone turned up. I had to come back to work. Then the next day I got a call from an engineer who said he was at my building. I rang my maid and said to her to let him in and that I would be home as soon as I could as I was in the midst of an important meeting. I spoke with the engineer and asked him how much time he would take and he said, well, your compressor is now working. But it is "Defective". SO I asked him how about servicing...he said "well, I am alone and so I cannot service it". So I asked him can you come back later and service it, to which he said, yes I will come at 4. I went home at 3:30 and once again waited in vain! No one called, no one turned up...nothing!

The compressor worked for 1 hour and ceased to work after that again.

SO yesterday I made ONE MORE CALL - YES..once again!

I made a call every 2 hours to follow up on the status of my service request. Each time I was asured that a supervisor was going to call me back and that an engineer will call me and let me know what time they would be visiting my residence.

My First call - 0945 approx - advised that engineer will visit by 1 - but will call me ahead of coming.
My Second call - 1200 approx - advised that engineer will visit before 3 - but will call me ahead of coming.
My Third call - 14:00 approx - advised that engineer will visit by 4 - but will call me ahead of coming.
My Fourth call - 16:00 approx - advised that engineer will visit by about 5 - but will call me ahead of coming.
My Fifth call - 17:00 approx - advised that a supervisor will call me and apprise me of my call status and that a senior engineer will definitely visit before 8 - but will call me ahead of coming.
My Sixth call - 18:20 approx - advised that a supervisor will call me and apprise me of my call status and that a senior engineer will definitely visit before 8 - but will call me ahead of coming.

I think that was all the calls I made - maybe I've left out 1 or 2.

Today I called the call centre at 09:50 and I got the exact same reply again. You can only imagine my grief! I asked to speak with the supervisor since the supervisor was not calling me despite all the assurances! I was told that they were all busy. Well, I suggested I was happy to hold the line for 5 or 10 minutes so that a supervisor wuld get free and I could speak with them and explain my agony.

My husband who has been away for 5 months is coming home tomorrow and my a/c in my bedroom won't work! I need it fixed and fast. But ofcourse the customer service person would not help me at all. In fact, he wasn't even nice and caring over the phone. I could have sweared at him...but it isn't his fault! He's just doing his job the poor man. But what about Samsung - they're definitely not doing their job!

For all the assurances I received yesterday, I did not get one call to apologise that they couldn't send an engineer yesterday and that they would send somone today.

I am a working girl and it is so difficult to have someone at home in time for their visits.

A good one hour has passed since my call this morning to Samsung Customer Care - and until now, NOONE has called!

I know I will have to call them back again. I wish I could BURN that a/c and buy another brand! I have such a deep emotional dislike for Samsung that I will never in my life ever buy another Samsung product. I feel so irritable talking to the customer care officers and it takes all the effort in me to not be totally rude to them - they are humans and have feeling too! Unfortunately Samsung doesn't even care one bit about how their customers feel.

I wonder what I should do?

REMOTE LOST - WANT TO KNOW THE REMOTE CODE NUMBER TO BUY REMOTE.

SAMSUNG - HITRON - SUPERHORN - MODEL NO, CS-5306 SV

My complaint no is [protected] registered of 20.5.2009. We were informed that one Kumar will come to attened the complaint. The individual come and collected Rs600/- and informed that the out door unit will be taken and compresser will be replaced. Later on 22.5.2009 one shivakumar came and opened the outdoor unit and said that the outdoor unit will be taken to the company and compressor will be changed. Shivakumar collected Rs713/- and isssued a receipt. Till date no one has come to take the outdoor unit .When enquired on the toll free number about the complaint there was no response and they said that the compressor is not available and it takes time. I am still not convinced and i request you attened to the complaint. The A.C unit was newly installed only last year . I need immediate action .

I have bought samsung mobile and after 20 days it stops charging.I went to samsung service centre
but they were telling me that i have damaged the charging port and they cant do anything they were asking me to pay 3000/ and telling me to change the track(motherboard) of the mobile.The service centre employee gave me the number of samsung service centre, chennai manager but unfortunately he was also quite iresponsive, neglictive and not taking the matter seriously.

I purchased a Samsung Window A/cs Model Nos.. AWT18WBHDE & AWT18W in 1976 & 1977
from Bestbuy Shop Malakpet Hyderabad. Model No. AWT18WBHDE startiing trouble in early summer,
complaint No. [protected] dated 30/04/07 ( under Warranty period) but did not respond after 13 days.
I contacted them again on 12/05/07, Technician came to my house & said no problem you check in the evening. The same problem of both A/cs till now. It is no response of customercare of Hyderabad
the whole summer vanished without a Worst machines. The latest complaint put on 13/5/09 did not
respond after 12 days. Several complaints to the Customercare evoked no response. Samsung is one of the worst company after sales/service. I request Samsung to replace my A/cs as soon as possible.

Details of complaints with dates:

Complaint No. [protected] Compaint No.[protected]

30/04/07 13/05/09
31/07/07
03/07/07
17/03/08
16/02/09
13/05/09

I had purchased F-250 Samsung on 25/04/08 IMEI no. is [protected] of 6850 Rs. from Kamal Communication, Sector -53, Kanchanjunga Market. Since I purchased the set I was regularly facing problems with its volume.
I had given my phone for servicing at GNH Telecom Tilak bhawan, Sharma Market, Atta chowk Noida on 16/04/09 as now there was no kind of sound in the phone. My complaint no. is 894. I have been continuously following up since then but the phone has yet not repaired, they say that the company is not helping them by providing the part which has to be replaced.

This is truly unfair as I'm facing the problem since its purchase and now when it can be repaired the company is not providing us the part.

I request you to kindly find out why the company is paying no heed to my complaint. I strongly regret the company's attitude towards the customer.

I buy a Mobile handset Of Samsung Company.Model Super Hero ( SCH-B259 ) from tata outlet on 30.03.09 . From very first day belows the problem start :
1) Very Low Battery Back-up
2) Automatically Switch Off
3) Bell ringing when call come but display no show any number or remain as before( No caller ID Shown )
For these problems resolve i go to service centre of samsung ( Sapphire Sales Services pvt. Ltd.9, Printing Press Area, Delhi. First time they don, t check my hanset & just said that is battery problem & changed my handset battery.They ensure me that the problem is resolved but, that is not as they said.Problems remain same as it is.

Second time i go to Service centre o 28.04.09 & this time they said that i must leave my set for ten days & it will be get back to you on 8.05.09.But on 8.05.09 they said that we send handset in company for change mother board of this defult hanset & get back to you in three days.But till date they not receive my handset & i am not receive any call or information in this regard till date.After asking questions they only reply that company don't have the parts of this handset this time & if they get they changed & give you.When i said them to give my faulty hanset in same condition they reply that they can't do this & misbehaved with me.

Till date (25.05.09) no information from Samsung company or Service centre.

Hope for your support

Regards
Praveen Dabas
[protected]

Hello sir,

My name is mukund, i have lost my samsung SGH-E 250 mobile on 20/05/2009 with my sim card who's number is [protected]. Also i had gprs activated on my mobile and my other mobile details are given below

Name: Samsung
model: SGH-E250
IMEI: [protected].

My last used no was [protected] in that mobile.pls trace my mobile sir...M waiting 4 ur response sir.

I bought a Samsung Refrigerator model no. SR-32 EMB 7yrs back from RR enterprise Meerut. We now live in Ghaziabad. The fridge stopped working in mid march 2009. My husband contacted Samsung customer care on[protected] while i was out of town, who sent us their local engineer Mr Naveen Kaushik mo. no. [protected] who after inspecting the fridge told us to get it repaired privately from him as it was 7 yrs old. HE MISLEAD THE CLIENT WHO WANTED...

I had registered a complaint with Samsung A/C service- BP No:[protected] in Chennai on 16/may/2009 Reg cooling problem. Temperature not going below 26 deg. Service engineer came and replaced condenser and left immediately without checking the unit, citing busy schedule as a reason.

The cooling problem continued and I placed another complaint reg same. Once again the same engineer came, took the inner unit for cleaning, they took nearly 10 days till date I have not received my unit.

The Service phone no which they gave nobody picks up. Finally I got service adviser phone no he spoke to me in a rude manner " Your ac under repair compressor not yet come". that was not my complaint, he never bothered to listen to me and simply spoke irrelevantly.

I said I gave the inner unit for general service. He asked me to give a call after half an hour, he called again to say that he cant give my A/c as committed and it will take two more days to deliver.

He harshly told me to go and complain where ever I want, what a manner less man working for a least bothered Samsung.

I have taken the issue to the poor call center executive who can do nothing but promise for better response next time on.

i purchased one samsung mobile handset (model : sch-w339 ) in 12th dec 2008, after phone locked problem i submitted it to samsung service centre for repair or replacement( sapphire sales & services pvt ltd, wazirpur delhi). but till now i havent got it back, its been almost 6 months now. moreover the service centre staff says " we wont give it back and do what ever you can do" . this is the attitude of samsung staff !!! now i am going to make an official complaint and a court case

regards
pankaj kumar
[protected]

I have problem with my 21" Samsung TV - DNIeJr., Model No. CS21A330XLB. There was no sound and component channel stopped responding. I logged complain on 3030 8282 with number[protected] on 15 May 2009.

Service center contacted me on 16th May 2009 noon from no.[protected], that service engineer would visit my residence anytime till 8.30pm to fix up problem. When asked to give exact visiting time, they never responded. When I insisted, they gave me 5pm to 8.30pm, a pretty long time-range to waste someones saturday evening. And I endedup waiting all saturday evening for service engineer to fix up my tv, calling up your local service center in vain.

On 17th May 2009, I re-called service center, that informed me Service center is closed on Sundays. I was then told repairs would be attended at 11am. I have office at 11am on Monday, and I cannot skip
my office waiting for your service man to turnup to fix my tv, with an uncertainty of him turning up.

When complained about service center to call-center, service engineer named 'Giri' called me around 4.30pm evening, stating he would visit me in next 3 hours. I had engagements at 5pm, and I really
dont want to miss that waiting in vain for your engineer to visit my residence, so had asked him to visit around 7pm. I had called up around 7pm to confirm his visit, and was told he would be visiting in
another 2 hours, which was again waiting in vain.

Service Engineer finally visited late in evening at 6.30pm and said some board is not working and needs to be replaced. He said it would be done in next 3 working days. I had busy-schedule all week and could not frequently followup with service-center. On Saturday, after 6days, May 23 2009, I call-up service center 3 times for escalating this issue as they had never followed up on bad-component in TV, and never had ordered original part yet, and now buying in 3 more days.

I wonder whether my TV would be ever fixed without frequent daily followup with Samsung India Service Center.

Dear Sir,

i purchased one 1.5 Ton split air conditioner in Oct 2007.since 20th April 2009 the A/C is unserviceable.My complaint dt 28th April 2009 is still pending after a lot of reminders.It is supposed to be out of waranttee and i am ready to pay the repair charges (rs 1800/-) as per estimate given by the company.This is mere harassement to the customer.Pl help me in getting my a/c repaired.

Is there any way ican claim compensation for the menteltension and notgetting service of a product claimedby the company.

regards

Changoiwala P K
D251
VIVEK VIHAR
DELHI-110095
[protected]

I am a studant of Engeenering. I have purchase Samsung SGH J-210 Mobile phone, which IMEI No. is [protected] from Planet, Opp. Wanita Samaj, Rajkamal Square, Amravati on Date 16.08.2008 The said mobile was having warranty of 1 year. After 5-6 months from purchasing mobile, I was started facing joystick problem, But in the third week of Jan.09 the problem was increased, that joystick of said handset wos not working proper, and I had no other alternative except repairing the problem. On 24.01.2009 my sister handed over my above mentioned mobile for repairing to SNEHA ELECTRONICS, Amravati ( Maharashtra) which is authorized service center for Samsung Mobile. At the time the person of service senter told to my sister that joystick of said handset is opened and that will not consider in warranty and demanded 400Rs. charges for repairing, even joystick was not working only. That time I accepted that charges because that was not a big issue and I had no other alternative except repairing the problem. my sister have paid 400Rs. charges on date 25.01.2009 but they not given any receipt of payment to my sister. But after one day only that problem persist again with joystick and this time athor keys was not working also and my sister handed over again above mentioned mobile for repairing to SNEHA ELECTRONICS, and they told to my sister, that joystick is broken and again that will not consider in warranty. After that 2-3 days i visited to SNEHA ELECTRONICS for the same reson and they told me you have allready paid 400Rs. for the same problem, so this time your handset is in warranty, but that handset have send to Mumbai for L4 repairing, that prosses will take near about 15 days, so you have to contact us after 15 days. When I contact them after 17-18 days, they told me the said handset is rejected from company for L4 repairing and sent back from mumbai to us, because of the handsets joystick is opened and bad soildering on PBA and related tracks is open also from PBA. If you wish to repair the handset, you have to pay the charge 75% of handsets purchase amount, because that PBA is defective and we need to change the PBA. And my handset give me return unrepaired on date 18/05/2009. My handset layed there near about 90 days. when i ask them about jobsheet, they told me, we will not give you any jobsheet without repair.
I think when I submitted that handset to Samsung Service Center that time joystick wos not working only, and I paid the charges for which problem have to consider in warranty, and after one day only that handset have a same related problem.
It is bad service from sneha electronics, It is for money earning only

I purchased samsung mobile SJ 150 on 16/10/08 and it has repair on 04/05/09 and i gave my mobile to service at chennai samsung service center (opp to k3 police station)in anna nagar, chennai under taken by hi tech solutions.
They found the fault that phone is not charging and it has been confirmed to do service under warranty.they took 5 days, when ever i make a phone call there is no proper response and they took 15 days but still it has not repaired at last they refuse to do service and told me to pay 3800 RS to change the charging pin in phone.The total cost of the phone also not much. the staff is just testing the patient and no kindness, no response, even they are not contact with eye while communicating.i am just wondering to see like this persons in the service center.please kindly brief the staffs in service center so, that the customer can turn around to purchase on your samsung products.

I had purchased a Refrigerator Model RT23 white/Sliver, code-RT23AVM/ W/230 on dtd.28.11.04 for Union Radio, Jhansi.
Cooling of Refrigerator was going down from December, 04 and with in a week of Refrigerator's cooling became zero. I have complained to Union Radio, Jhansi & email all offices of Samsung but every day but they are trying to make a fool & tell me new story every time.Which is destroying customer trust & company image also.
Now 5years have been passed but nobody is taking action on it so we carefull it is worst company & its products & servies are scrap

Sir

My Samsung Window AC Model is Silver Nano. After Warranty period is over, ur company referrred for AMC with AC Zone. They have attended first 2 services without any problem. During 3rd service, I have noticed some digital functionality have failed which was brought to their notice. They came and replaced a cable for rs. 125/-. After the 4th service, again I replaced the same cable due to which Compressor automatically disconnects after 2 minutes running with cooling. Now, the problem noticed in digital panels are 1. Compressor disconnects automatically after running for 2 minutes. 2. Temperature setting of 24 degrees not yielded any result of that cooling. 3. Setting for one hour makes compressor not started and only Fan is running.

I hope you that you will send an expert to attend the digital panel perfectly which makes all short of problems and also request to nominate a very good authorized person to have AMC and thorough with digital panel.AC Zone AMC is valied upto July 2009 . Even though, they have completed the 4 services, they failed to solve the digital panel proper functioning. Pl do the needful sir

S BALAJI 26 LIC Colony east Tambaram chennai 59 Mobile: [protected]

h.no 70, sec 10 ambala, haryana
phone no.[protected], [protected]
vide bill.no 5762 dated 27.6.08 A samsung air conditioner split 1.5 ton with remotedi model number.AS18&j**tc, S.no=A20 7P23Q303515, from v.k.enterprises ambala city, haryana, and payment was made through check no.002988 of sbi model town ambala city but the air conditioner is not working d complaint has been made all consent time and again but they are making blame exuses to avoid replacement of the air condition. as such there is no alternative to refer the matter to honerable investor form court at ambala, to get the justice at d earlest pls arrange to replace the a/c immediately, or refund the money with interest, and problem of proper cooling after 1 week of the purchase, it seems to be manufacturing defect as informed by ur engineer.d problem is due to choking and leakage of the gas from the system.An early solution of the problem at ur level is requested...

The worst call center in India, and very poor service. Samsung Call Center have gone in vain

SAMSUNG HAVE SOLD ME A DEFECTIVE MONITOR, AND DOES NOT HAVE A BIASIC TO REPLACE EVEN AFTER COMPLAINING REPEATDLY

I registered a compliant in the month of April nearly a month and a half over still not ready to replace the component.

My complaint number is [protected]

I have interacted with your call center “sreenidhi”, “Shishidar” “Sandya” “Rithu”and the JOKER Santhosh the worst team leader, who is not ready to speak to me and resolve my issue after promising the replacement of Monitor..

I also in touch with Vishva the technician and his team leader “ Krishnamurthy” who do not have answer and don’t know how to answer resolution for my problem.

I just don’t understand why do you require 2 or 3 months or years to rectify my issue, when I have paid complete amount without any discount. require service for the same

Need a resolution ASAP

Please help !

Godwin
[protected]
[protected]@yahoo.co.in