Samsung India Complaints & Reviews

Hi

I had bought Samsung 1 Ton split AC 18UA on 04-Jun-2009 from SHAH velachery. The Smasung technician came on Friday ( I took a leave to complete the installation) for installation. I am staying in 3rd floor. As so called samsung techniican he supposed to be identify the right place to fix the outdoor unit. after the installation over he checked the voltage it shows 200 to 210 V ( I am using 3 phase). He has told that you have voltage issue so you buy th double booster stablizer. he went off. I called him after I bought the double booster at the price Rs. 4000. My electrician is laughing for asking him to provide the double booster stablizer. He came on Monday and checked the A/c it is not working he immedately told that I am only installation person somother technician from Alfa will come to identify the what is the problem. Alfa came & told that there could be a proble of GAS leak and they can not check the outdoor unit because it kept it in the 3rd floor slab. they called someone to remove the outdoor unit. theyu came on next day remove both unit kept in my place. still today nobody has come and collect the unit to service.

I was fed up of calling Samsung service person so many times & samsung customer care so many time and SHAH velachery. I had fight with SHAH velachery for provide the defecting piece at the cost of 25000/-

I haven't use the A/C single minute from the day of purchase and it is almost one week.

I have been asking all of them to give me the replacement but it takes 1 month till such time I have to use the defective one.

After sees Mr. ip Raj | Manager – Operations WIPRO BPO SOLUTIONS Phone :+ 91.[protected](M) issue with samsung I feel worst ever service is proving by SAMSUNG.

Mr. Hari ( [protected]) - He is problem creater & came my house for installation
Mr. Chellpandian ( [protected] Care World) - He has pass the responisible to Alfa
Mr. Shivakumar ([protected] Alfa )will always say next day your proble msolved but never ever it will solve
Mr. Mani / Mr. Antony - ( SHAH) - Happily left me to hang around with Careworl / Alfa

I understand one thing from that I will not step in SAMSUNG & SHAH in future.

I beg you to resolve my AC problem immediately and get the replacement done at the earliest.

I would like to escalate this issue at utmost high priority level & I want to give good lesson to Careworld, Alfa & SHAH. Resolution is expected immediately.

SAMSUNG India has to step in and solve the unprofessional handling the custoemr care. None of the looser ( Alfa, Careworld, Shah) from custoemr loser is SAMSUNG. If this type opf service is provided by SAMSUNG, Custoerm like me not ev n think of buying ANY OF THE PRODUCT OF SAMSUNG & I WILL NOT RECOMMEND TO MY NETWORK TO YOU PRODUCT.

SAMSUNG YOU ARE THE LOSER SO PLEASE TAKE ACTION AT NOW ONWARDS.

Regards
S.Maharajan
3A Bhairavi block, Doshi Symphony
[protected]

I have purchased a Samsung Double door refrigerator in 2003 model no. SR-34EMB. Now it is not perfectly cooling. with regard to my problem, I contact the samsung customer care executive (Complain No.: [protected] dtd: 10/06/2009) and subsequently communicated to manager, they all assured me that within one or two days your refrigerator part no.DA59-00006L will be available . But I am ashamed to say that no any person from Samsung came to my address and rectify the proble. May I once again request you to kindly look into the matter and get the problem rectified failing which I will have to go with no option with me but to consumer court only.
With Kind Request
Jaswant Singh Dandiana
[protected]
#4176, Urban Estate Phase -II,
Patiala
Punjab

Hi, I am really sorry to say that my Samsung mobile SGH-J700 is giving enormous number of problems. It has been really annoying that the call is getting cut every 2 mins. I had given it for service to

Hi- Tech Solutions,
Old No. M9B, New No.83, Anna Nagar East, chennai - 102. Phone:[protected]

They took 1.5 months for service. But now the problem is worse!!! Voice quality is too bad and the openent is not able to even hear what we speak. Voice is completly broken!!! I need a permenant solution for this issue!!!

When I talked to samsung showroom anna nagar, they asked me to write a mail to you. They said, you will be in a possition to replace my mobile. I need some solution for this problem. My warrenty is getting over by 09/July/2009. I want you to reply to this mail ASAP. It has been booked under my name "Rajavel".

One more point about Hi-Tech Solutions is, they took such a long time for servicing my mobile and they didnt even give a spare mobile for these 1.5 months. I have a Nokia mobile as well, when I gave that for service they had given a spare mobile for just 20 days. I need your attention immediatly and do the needful!!!

Thanks and Regards,
Rajavel

The mobile is hanging if SMS comes or missed call comes,
Earlier I was using airtel postpaid now I changed to prepaid with same number.after changing in to prepaid, The problem is happening with perticular mobile number SIM (99xxxxxxxx) in perticular mobile(samsung J-700 handset).after changing to prepaid also I changed the SIM one more time.

The SIM changed and checked (in other SAMSUNG mobiles) no problem with SIM working in other handsets of samsung.

Please solve this problem If I goto AIRTEL they are telling problem with handset If I go to Samsung service provider they are telling problem with SIM. Since I have the same number from past five years i am not interested in changing the mobile number.

Hi,

We purchased a Samsung 440 ltrs refrigerator 4 years back for Rs.29000. It has never worked proeprly since the very first day and we have made complained 1000 times regarding this but company people are not taking this seriously.
Firstly, they come after calling them n number of times. Secondly even if they come they are unable to repair it properly and we have to call them again and beg for service.Everytime they make us pay for there waste service.
We are sick and tired of calling them for the whole day and hearing evrytime the answer.
Now its the high time for us since it has stopped working completely.

Please help us solving this issue.

Thanks

Dear sir,

1. I am trying to draw your attention that Iam an owner of SAMSUNG Plasma TV bearing set serial No 036532C X1000077 and Model No SP43T8HEK/XTL.

2. Since the time TV was purchased, there was some display problem which went off frequently making TV to be kept in unused condition. The TV was sent for repairing to the service centre thrice. I feel very sad regarding the mediocre standard of service being provided by the servicing centre.

3. Above all, I face inconviences each time I go for repairing. I am residing in a remote place, the authorized repairing centre nearby has not been able to identify the faults, which make me to take the TV for longer distance every time causing much inconvenience as it involves manpower and transportation.

4. Moreover, the expenditure incurred on each repair tantamount to a huge amount.

5. I will highly appreciate if my prolonged problem is looked after and expect some help being provided by the firm/agency as this type of service may tarnish the image of such a global player in the internation market.

6. An early action will be highly appreciated. For communicating please mail us at email id: [protected]@gmail.com.

Thanking you


Yours sincerely,


Abhishek Chauhan
Captain
1/3 Gorkha Rifles
c/o 56 APO

I have purchase samsung SGH-J600 in the month of June 2008
currently i am facing display problem it is showing white i can't see any thing, but still i can receive call and talk. when i went to service station they told me that need to keep phone for two days to check and may be need to change display which is not there with us in the stock you need to wait for week if needs to change display, how can a authorized service make a customer to wait for couple of weeks together like this without response.
I dont know what to do with the mobile know.

I had bought Samsung DVD player model no. P365H in year 2006 and it was not much used till date. Now it is not working and same was reported to samsung authorized service center in Udaipur, Rajasthan. After taking 1 week time the service center people told its card is faulty and replacement charges are very high, better you buy new one. As far my knowledge company's authorized service center should be equipped with all skills & resources to repair their products.Instead of replacing the complete card they should repair the particular fault. Also if they are unable to repair at their end they should send it to their HO/Company for further diagnosis and repair.
With such poor relaibility how consumers can stick to that brand where products are designed for just 'Use and Throw' concept. I am really disappointed with this experience and afraid to buy and branded product in near future.

Regards
Veerendra Jain
mobile:[protected]

I have been reporting a particular problem of 4E error occuring in my washing machine which is under warranty. The complaint is open for since the last 2 months. There is no proper solution that has been offered by Samsung Service. The service engineer attending the complaint provides some temporary fix and has also agreed to problems of similar nature across the same product from other customers.

There is no proper mechanism to track the complaint. Will Samsung India take necessary action?

Regards,
Sateesh Krishnan

I have purchased mobile on 18/05/2009 but it started overheat and camera not working from 3/6/2009. The mobile was given for repair at A M Services, SCO 1034/35, FF, CAB2, sector 22 Chandigarh ( Model-SGH-L-700, complaint Sl no- RW2S542482T) but till date it was not replaced/repaired and no one is responding that when I will get the replacement/refund of amount. Now I have lost my faith in samsung products, I want my money back Pl guide me for this.

Vinod Kumar Sharma
H no 227A, Sector 30A
Chandigarh
M-[protected]

i brought samsungfreeze from bharat electronics opp lodha bal niketan school palimarwar rajasthan (306401). in april 2007. but from 10 days it not working we complain to delear, but they not response as, then we complain to service station of samsung in our locality, their complain no. 3066.and a reprensentative of their comes tooks repairing cost of 330/- but after one hour it didnt work .and we call him for not properly working of freeze. but he cant come till now, we call to toll free no. of samsung were we book complain on 03/06/09, complain no. [protected]. but not any response., so please help us to above complaint. thank you,
inder chand banthia
457, janta colony ]
pali marwar
rajasthan
[protected]

I had purchased a Samsung split A.C (1.6 ton) on 02/07/2008 from Amba Aircool Pvt. Ltd which was installed on July 5, 2008 With in 5 Months of purchase the A.C stopped working. After we lodged a complaint, their technician visited after 2 days then the AC started work but The AC again stopped working on 19 may 2009 And this process is continuing till now Since 19 May 2009 we have lodged 10-12 complaints to the company over the help line number regarding malfunctioning and erratic working of the AC as well as I forwarded 4-5 mail regarding the complain. But their technician 4-5 Times visited at my home without the parts which needs to be repairs. And One of the technician told that we will send your AC for repairing to the company in the service center but no body come to take the AC. Befor that one more technician visited at my home and said me that I am on doing a job on contract bases and we are not authorized to put such kind of precious part which has been destroyed in the AC as company will not offer such amount And Till now there is no positive response by their side. And Today (6 June, 2009) I talked to Mr Karan Sodhi who informed me that the part of your AC which has destroyed will be available on next two days so probably I will send the technician on Wednesday for repair the AC.
And he said to me over the phone that we will not give you this in written that finally your AC will be repaired on the Wednesday and Now this is your choice that if you can wait till that time otherwise go a head to the Consumer Court.

Again i am sending you my details regarding the complain of my AC given below. As I already informed you that I am ill and as per doctor's suggestion I have to be in the cooling of Air Conditioner at every moment Even i can show you that I am really suffering from the deceases and the report of that. If you need the reports of my deceases, I can send you

. I want to replace this product with a new one. However every time samsung is just doing some patch work on the A.C and continuously harrasing us.

We would request immediate action on our grievance.

regards
Dinesh Sharma

My Details:-
Dinesh Sharma

My Complaint no. :- [protected]

WZ-66/1 Meenakshi Garden
Gali no. 4, 1st Floor
Near Subhash Nagar Metro Station
New Delhi - 110018
Dated: 06 jun, 2009

Contact no:- [protected]
LandLine :[protected], 25498383, 25133232

Note :- If No Body will give the positive response by repairing the AC with in 3 working Days then finally i will file a case in the Consumer Court.

I WAS TRAVELLING FROM SEALDAH ST. TO HOWRAH ST. JUST BEFORE WHEN I DID DIAL THE NUMBER FROM MY PHONE, I WAS JUST FULLY SURPRISE, MY PHONE WAS ALLREADY PICKPOCKETING.

maunal web browser not available mobile. call record function not in the mobile. mobile battery dren fast. another not accept this modle. i gave complaint to shopkeeper but he said go to service centre. when went to service center they said they do'nt have any solution on this problem

Using Samsung cell phone model no: sgh-j210, purchased nearly 10 months back.My cell phone is not working past 15 days, regarding that I have left the cell phone in Samsung Service center for reparing(tele number[protected].So far nobody conduct me from service center. When ever i make call to them they are saying service engineer will attend problem shortly but till now i didn't receive any call and also sometimes lies that it has been repired and after checking we will give you after 2-3 days .Gone at times but found that it has not yet being repaired. I have really frustrated with Samsung service.
This is the second time my cell phone is getting repaired and first time also in the month of january we faced problem around 25-26 days. We are suffering a lot in the hot summer in bhilai and sevice centre is far from my home. Please help me in this regard as soon as possible.

Sir

this is my 2nd complaint against Samsung Window AC. THIS SILVER NANO AC has worked till warranty period. thereafter on the advice of Samsung company, we gave our AMC with AC Zone for one year. they came and attended only after our calls that the regular maintenance is due for. During third service onwards digital panel malfunctioning and every time they came and attending by changing the cable and 20 days only worked. Now, only Fan is working. on enquiry, they said due to low voltage, condenser not started. Actually, our house is a 3 phase connection and AC 1.5 KVA is working in the upstatirs. Despite repeated reminders, AC Zone failed to restore the AC. Hence, I request you to depute your engineer to set right the fault in digital panel where I suspect due to malfunctioning and refer an alternate good company for AMC service to our house. Last complaint, one man simply called and enquired and closed the case. I hope this time such things will never happen and depute your engineer immediately and advise us for AMC who will response immediately. Hope Samsung will take care of its unit properly to avoid any untoward accidents like happened at Chitlapakkam recently.

S BALAJI 26 LIC COLONY EAST TAMBARAM [protected]

I have been having problems with my Samsung A/c on a regular basis after one year of purchase period was over. In last 12 months i have given complaints almost every month with new issues! I have almost spen[protected] on A/c Repairs in last 12 months. which is almost a third of New A/c Cost. In addition everytime there is a complaint made, false promises are made by customer care executives of samsung and most importantly service centre personnel. They inform of dates on which they'll arrive, and never come on that date. Since i am a bachelor i end up putting leaves which result in monetory loss in long term due to reduction in leaves. And after that these personnel don't come to repair.

Last few times when they didn't attend a threat of legal action made the issue more tolerable. This time even mentioning ten fifteen times that if complaint is not attended properly i'll pursue a legal case against samsung no proper action has ben taken.

Again this time i put a leave and even after being informed of the issue with A/c The repir personnel didn't know what was the issue with A/c so he simply cam and left. i was promised a service next day but even then no service was provided. learning from last experiences thsi time i have recored all my conversation with Service centre supervisor and call centre executives and which are substantial enough to prove the negligence on part of Samsung.

Hence i would like proper autorities to take a proper action against samsung so that people like me don't have to undergo such a mental trauma, which also results in finacial losses! kindly request you to help me with above issue so that These people realise that playing around with common man is not an issue which autorities will neglect. I am ready to attend all necessary hearings with available proof with me and past bills to show poor quality of service and fake promises and lies.

Thanks and regards
Vimarshan

I gave my Samsung MAX-VB550G Mini Audio System for servicing on[protected]. The system was out of warranty and was given at the following Samsung authorized service centre:

PRO ACTIVE SERVICE
13/149, Saraswathi,
Opp. Congress Bhavan
Kollam, Kerala -695 001

Its been almost 19 months now and I have still not yet received my product back from them. I have visited the centre almost 15 times regarding the same and everytime they have a new excuse, either the spare part is missing or they are waiting for some approval from Chennai office. This is highly ridiculous and poor service from Samsung. Finally they started giving me offers like pay more and get a different system which I;m not going to do. I want my system back and I will pay the service charges. Its been almost 2 years now, I want Samsung to get back to me for this. I have sent e-mail to Samsung customer care and all I get is a automated reply from them. This is my last last resort and I hope consumer forum will help me out.

Thank and regards
Sujit Nair

I mr.Aniket Chaudhari we had purchase sumsung Plano colour T.V (29 inc") on october, 2008.Im familiar customer of sumsung company.i had lauch a complaint in the name of Alka Chaudhari.There is Major problem in the T.V from last 3 months and for the same problem, we had lauch a complaint 7 or 8 times.still know they didnt solve the problem.they always visit and they comit us, it will not happen again and we facing this problem continously.they had given us faulty sumsung Plano T.V(29 inc").We also approch sumsung service center in Thane they also comit us and again the same problem we had facing, i requested advisor i want to speak to manager (Mr.manish), they always reply me he was in the meeting or he was in field or he is not come today, it happen 5 to 6 times.they always tell me our manager will call u back has same they didnt.I always ref. to my friends and relative for the sumsung product, but know for a god sick NO. <br />
pLZ DO THE NEEDFULL<br />
ANIKET CHAUDHARI <br />
[protected] / [protected]

Dear Sir,
This is Pritam from hyderabad.I have purchased one samsung mobile(Model-SGH J210) from Bigbazaar(Abids unit) on september, 2008.The mobile is having 1 yr. warranty.Last february, suddenly it stops working.I was in kolkata during that time.Then i contacted a local(kolkata) samsung authorised service centre to rectify the problem.I was shown some red spot and was told that this red spots nothing but water.Then they took 250 rs.as advance service charge and i was told to come after three days to take back that same mobile in working condition.Then i went to that service centre atleast 20 times to get that mobile till today.Today they handed over my mobile to me and informed me that it is not possible to rectify the problem.When i asked them to write the same in a paper, they simply turned down my request and didnt write anything.I have spent almost 1500 rs. to follow the mobile issue and offcourse i have spent a huge time behind this mobile.Please help me to get proper judgement.