Samsung India Complaints & Reviews

To,

The Samsung Printers Limited,


Sub- Replacement of the Samsung Printer.
Ref- Complaint No [protected]
Model No WT21MFF


I am an advocate practicing at Bangalore. I have purchased a Samsung Printer SCX 4521 F. The said printer became out of order and if a print command is given entire printed page becomes dark black.

Immediately in the month of May 20th itself I have lodged a complaint with your customer care executive, however there was no progress at all.

Thereafter I have contacted your customer care service centre several times. On[protected] I have lodged the serious complaint. My telephone bill clearly reflects the details of the contact with your customer care.

I have been reminding you from my telephone calls however always I receive bluffing saying that it will be done immediately. In the third week of May a service engineer visited and he checked the printer however it did not work, thereafter he had come on next day however though he has changes its mother board it did not work. He left saying that one more part has to be changed. Thereafter there was no news from you.

Thereafter I have been reminding you almost everyday requesting you to repair or replace the printer however there is no positive response from you.

I am a practicing advocate every day I need to take printouts urgently and to submit to the Hon'ble Court. My works are emergency in nature and I am depending only on one Printer. The negligence and deficiency of service has caused me to suffer irreparable loss and injury. I am really annoyed by your conduct and I had to waste lot of time and energy persuing about the complaint. This treatment was not expected from Samsung Company. I have suffered huge loss.

I request you to replace the Printer immediately or else I have to initiate suitable action against you before the consumer court.



M VINOD KUMAR
ADVOCATE

i have samsung sch-F679 CDMA mobile. last two days onwards my mobile only on position i am able to switch off the mobile and restarting mobile conyinious. i am able to organise any options mobile. the display message is ' RESTARTING' only 24*7.

Dear Sir,
I am Manwar Ali Khan from Cuttack, Orissa and presently I am here at United Arab Emirate, I purchased one split A/C Model No. AS18FAXDTL, S No. 5CBPA014304, with Stabilizer: - OPTO, W.MS4K4 on 13 Nov 2007 from LP ELECTRONICS(O)PVT.LTD, BUXI BAZAR, CUTTACK, ORISSA.When I purchase they assured me to provide regular service facilities as per company rules since installation no body visited for servicing purpose, during installation one group went and damage my roof which cause of flood in my room during rainy days and created difficulties for me they charged Rs 1200/+ fuel charge during installation, again I request to LP ELECTRONICS(O)PVT.LTD to change the location they sent group after few month who took charge Rs 2000/ for shifting the position from roof, after that I found AC not working properly and tripping regularly and some kind of burning smell generating during running of A/C. Personally I went 02 time and given them written complain after so many remainder by phone no body came, after few week when Came back to UAE A/C was stopped working when my family called them they told may be stabilizer problem on phone no body checked on field then I made complain on trade India then OPTO people came and checked and found no problem with stabilizer problem with A/C.
Can you kindly help with favor to solved my this problem, I am thinking I expensed my money not in good way by purchasing this product which became tension for me and unrest for my family

Thank with regards.
Sincerely,

Manwar Ali Khan
Sr ESH Specialist
Asab Gas Development Phase II
Eastern Bechtel Co. Ltd
Abu Dhabi, United Arab Emirates
 Work: +[protected] Ext-195,
Mobile: [protected]
 Office: [protected]@bechtel.com
 Private: [protected]@yahoo.co.uk

1. Purchased one Samsung 1 ton AC model 122KA-Sl No A312PZA5404802 on 12-06-09, and subsequently delivered by Ms Rohit Refrigeration Co Kolkata vide CM no 1347 dt 15-06-09.
2. After waiting for 4 days, made a call to your service centre on 20-06-09 at 11.20 am to get the machine started-refer No [protected] requesting to depute Tech on 21-06-09
3. A call was received from your franchisee the same day evening who agreed to depute a person by 3 pm on 21-06-09
4. Waited the whole of evening of 21-06-09, but nobody turned up, nor was I informed of failing to turn up.
5. Again after waiting till 24-06-09, when nobody bothered to enquire about my call regd of 20-06-09, I again regd a call on 25-06-09 for starting of the machine, . Confirmation recd vide SMS the same day at 9.57 Am. But the Result was same-nobody bothered to call back nor respond though this was the 2nd Call Regd in a span of 5 days.
6. Being helpless, tried to contact any Sr Service Personal of Samsung, to bring to their notice, but no body was being allowed to give names or Tel nos, or Mail IDs .
7. Thru some source on[protected]thru helpline I could get the following Mobile no [protected], but was of no use, as the person who took the call refused to listen to my grievance nor willing to provide me any information of Samsung service Personal, leave alone taking care of my complaint..
8. On 27-06-09 I could get another cell no [protected] who referred himself as one Mr Randhir, and after explaining to him about the pains, and agony I had been facing, was surprised of his way of talking, leaving aside solving my problem. Again when I insisted to let me know about Sr service Personal, he refused to provide.

I will wait for another two days (till[protected] for Sr Samsung personal to respond to following -:
• Why my calls of 20-06-09, 24-06-09, were not given cognizance-?
• Why your personal fear to provide names of sr Samsung executives?
• Who will compensate my losses?
• Why should I not return the Samsung Ac.?
• Why should I not go to consumer court for the harassment metted by your people from 21-06-09 till date?

T.V. complaint was registered with Samsung Help Line on 17th May 09 vide no.[protected] The T.V. was inspected & it was intimated that GUN needs replacement due to leakage of Coolant. approx. cost intimated at around 20, 000. I immediately authorized for repairs as IPL Matches were in progress. No action / response from M/s Samsung for quite some time. I contacted Mr. Naveen a Team Leader a number of times who intimated that spare part is not readily available. On subsequent enquires Mr. Naveen avoided my telephone calls. Matter again reported to the Help line 2-3 times when one Ms. Jayashree from Chennai intervened & held conference with Mr. Naveen 2 times who promised immediate action but no action at all. Then I approached Mr. Prashanth the Manager with the hope that he being a Sr. Officer will help in the matter. After usual initial assurance to look & revert no action taken by him also. He also started avoiding my phone calls. In the mean time T20 World cup started & I had no option but to buy a new LCD Sony TV. After a number of calls which were not replied & SMS messages I could contact Mr. Naveen who intimated that all the 3 Guns with one PCB Card need replacement Costing over 40, 000 Rupees. It may be mentioned here that one Gun was replaced last year only & this TV suffered repeated major breakdowns & was sent to Samsung workshop 2-3 times . So I proposed Mr. Naveen & Prashanth that because of the repeated problems & the quality of M/s Samsung TV being at stake let Samsung take back the TV & give me a reasonable depriciation amount by cheque as I have already purchased the new TV . This TV being out of production & the parts required are not readily available. Moreover the huge repair cost of over 40, 000.00 & the earlier amount spent make this repair beyond economical repairs. Therefore the TV needs to be declared the case of total loss. So that I can claim some amount from the Insurance Company with whom it is insured for the break down. No action On any of the options incl. repairs has been taken by them so far. & instead of giving a solution, all concerned are not even responding to my phone calls. Even I tried to contact ms Jayasree again at Chennai but of no avail. Hope Samsung appreciate my problem, time lost in repair & consequent loss of IPL Matches entertainment & hope they will come to my rescue & help me for the sake of their reputation.

I had purchased a Samsung Washing Machine in Sept 2007.On the 24th June 2009, it stopped working I made a complaint with the Official Samsung call centre. A technician was sent that very day to service it. He opened the machine, supposedly checked it and said it would now work fine. An hour after he left my residence the SAME PROBLEM came up. So obviously he had done NOTHING about my complaint. On 26th I made a complaint again. I was told the technician would visit my residence and NOBODY turned up.On 27th I made a complaint still again...the 3rd time, this time I was informed that the defect part of my machine which needed to be replaced would take 6 days to arrive in Mumbai...so what am I supposed to do waiting for nearly 10-12 days for my almost brand new Samsung Washing Machine to be repaired? I have a small child besides other family members who depend on the Samsung Washing Machine. I can understand a big company like Samsung taking 2-3 days to attend to a complaint but expecting the customer to wait for 10-12 days is ridiculous. Besides the attitude of the staff – I was arrogantly told that I have no option but to wait, and if I pleased I could go ahead and write complaints in the newspapers etc….we don’t care. The Audacity of them!!And the call centre passing the buck onto the service centre and the service centre just throwing their hands up .Besides I would like to know from SAMSUNG, how does a 1 ½ year old machine get spoilt in such a short time? This episode has convinced me never to buy a SAMSUNG product again and I would implore the consumers out there to becareful before you purchase a Samsung product coz you never know when they are going to give you a hard time for your hard earned money spent on their third rate products.

I'm sure I’m not the only "brand loyal" consumer who bought Samsung product on company's goodwill and I regret to say that I’ve been duped by your company when I bought Samsung 1 Ton Window A/C, Model No. AW12ZKB on 23rd May 2009 from SETH Enterprises, Railway Road, Rani Bagh, New Delhi. I started facing the following problems, from the very first day of operating it.

(1) Absolutely NO cooling in the room.
(2) The "on-off " cycle of compressor doesn’t start in stipulated time
frame of 3 minutes.
(3) Fan takes more time to switch off at initial starting, as well as between the cycle,
making the room more hot, before the cooling can take place again.
(4) At times, compressor starts before the fan, while the a/c has been operated at the
initial stage itself

I've been lodging my complaint (both oral & written) umpteen number of times with Samsung call center and they promise to send a 'senior engineer' but each time a local guy from Wazirpur service station turns up, simply 'looks' at the a/c, agrees that its’ not functioning properly, a 'defect' sticker is posted on the inside of my A/C and they still deny the problem.

We have also spoken personally with Samsung employee "Aman Aggrawal" at Wazirpur service station and his attitude was very disrespectful - very rude, did not listen to my complaint, instead kept vouching that my appliance is functioning properly and he will not do anything further to resolve my problem & disconnected the phone.

Today (26th June, 2009), also I spoke with the call center agent “Prachi Aggrawal Arora” and she too assured me that a Senior Engineer/Product Specialist will turn at my doorstep before 2 P.M. and I waited until 2:45 P.M. before I called back the call center and shift supervisor “Jyoti” passed my escalated call to Shiva ( I believe the floor manager) and he in turn made me speak with Aman Aggrawal who as usual was himself – disrespectful to consumers.

How long does my son, whose 22 months old needs to bear this “sweltering heat” of 45-47 Degrees Celsius. As parents we thought we were making our son’s life happy and comfortable, instead we discovered after buying your product that our thoughts and efforts were in vain – a terrible loss in terms of emotions, health and finances.

How many more written proofs need to be submitted and insults by Samsung employees to be borne before our concern will be handled properly.

Hope my grievance will be attended soon.

I bought this SCH-W619 for using both Reliance(CDMA) and IDEA(GSM) sims at the same time. I bought this before 6 months. Nowadays the phone is getting restarted while pressing #(space) key in writing messages and also while getting the balanca on GSM sim by calling *147#

I am fed up typing the message 3 - 4 times because of this issue.

Also it seems no application can be installed since this model does not support .jar files

dear sir
i have reliance gsm mobile no. [protected]. i contact to customer care no 7-8 times but not get responce from them. i have not received gprs setting for my new hand set of SAMSUNG sghi780. kindly send me setting urgently.

Sir,

This is in refrence to lodge my complaint against Samsung India. I'm sure i'm not the only unhappy customer, who bought samsung product on company's goodwill, rather i've been duped by them when i bought Samsung 1 Ton Window A/C, Model No. AW12ZKB on 23rd May 2009 from SETH Enterprises, Railway Road, Rani Bagh, New Delhi. I started facing the following problems, from the very same day of operating it

(1) Absolutly NO cooling in the room.
(2) The "on-off " cycle of compressor does'nt start in stipulated time frame of 3 minutes.
(3) Fan takes more time to swtich off at intial starting, as well as between the cycle, making the room more hot, before the cooling can take place again.

I've been lodging my complaint upteen number of times with the call center and they promise to send a senior engineer but a local guy from wazirpur turns up, simply 'looks' at the a/c and assures us that the problem will be resolved in next 24 hours but days are passing through without the complaint being handled. Despite of expressing my concern, each time they give me an illogical reason for a/c not functioning.

I think all o[censored]s must head to consumer court in bulk to get Samsung notice us!

I had purchased a Split Unit AC from Samsung Distributor -DBM Marketing (India) Pvt. Ltd for which order was placed and the entire payment made in the first week of June, and I still donot have an AC in running condition.
My requirements were for 3 ACs - 2 pcs of 2 ton window units and 1 pc of 2 ton split unit. The Sequence of events are as follows:

- 3rd week of May enquiry was sent. But since they didn't have stock for 2 ton window units, instead of telling us so... they mis informed us and we were told that Samsung has discontinued production of 2 ton window unit, but when we went to the market we found the same with another shop.
- however we went ahead and ordered the split unit with DBM.
Finally after multiple phone calls and follow up after 10 days we got delivery of the Split unit on June 17th, but no installation.
Then on June 18th the installation people arrived... and we were informed that the a/c condenser didnt have gas... (implied a defective pc)... so our A/C was still not functional...
On June 19th - the engineers arrived to fill gas... informed us that the gas was leaking... so cannot be filled.. we spoke to the DBM... being Friday... they promised that they would change the unit on Monday- June 22nd. Between then and now... we have called DBM, spoken to Samsung... and everyday multiple time... and all we here is in the afternoon, in the evening, its allready here, so tomorrow... last of this was this evening - was supposed to have been replaced this evening by 7:30pm... but I am still without an AC inspite o[censored]s having told them that its today or we would want our money back... but even that fell on deaf ears... at this point I am at the end of my tether and not sure what to do. Please help.

Regards
Anjalika

Defective AC unit
Hi

I am Varun Sethi and an aggreived buyer of the SAMSUNG window AC model- AW12ZKA, from Sargam Electronics, 155 Kapil Vihar, Near Pitam Pura, Delhi, India.

Purchase invoice number reference is 2939 from Sargam Electronics. Serial number of the AC unit sold to us is A312PZAS205732L.

From day 1, my AC is producing irritating noise and this has been registered as complaint...

From,
Digvijay Singh,
Advocate High Court,
Shyam Bhuvan, 1st Floor,
2nd Carter Road, Borivali(East),
Mumbai-400 066.
Date:[protected]

To whomsoever it may concern—


Subject: SERIOUS COMPLAINT Service Centre at Borivali(West), Mumbai-400 092.

The facts are as under:-

1. I had purchased the Samsung E-250 Mobile Phone from one of the dealer in Borivali(East) viz. TOP 10 Mobile Store under proper working condition and with proper receipt.(I am having all the relevant documents.)

2. The phone was working properly when suddenly there arose some difficulty and I contacted the dealer who referred me to the Service Centre of Samsung at Borivali(West).

3. I went to the said service centre at Borivali(West) and I was required to deposit the mobile phone for about 15 to 20 days and after the repairs the phone was returned to me.

4. Now recently I received the message from LOOP MOBILE that my phone is having an invalid IMEI Number. It was said that you can check your IMEI number by dialing *#06#. When I dialed *#06# I found the IMEI is shown as [protected]. I was shocked to see the IMEI no. all in zeros as when I purchased the phone there was an IMEI no. which is given on the original Bill and also which can be seen on the back of the phone.

5. When I again contacted the service centre regarding the problem, I was told by one of the employee Mr. Sattar that I will have to pay some charges for getting the IMEI no. registered.

6. My grievance is that --
a. the phone is still under guarantee period.
b. The mistake is not from my side as when I purchased the mobile phone there was a valid IMEI no.
c. The IMEI no. was changed after giving the phone at service centre which I discovered when I checked it as per the message received from LOOP Mobile.

It is therefore requested that necessary direction be given to the service centre to correct the problem, without any charge, within short period of time as the services of my phone (LOOP) was barred by the service provider because of having invalid IMEI no.

Kindly do the needful at your earliest as I am facing problem due to non-working of the phone.
My contact No. is [protected].
(the no. is working since I have taken another mobile phone.)
Yours truly,



Digvijay Singh
Advocate High Court.

Hello!

We have bought a Samsung TV model no-29M21MA from Spectrum Trade & communication Center, Guwahati-3, Assam on 28th May'08. But after about 4 months we observed that there was discoloration of the screen at certain places. We lodged complaint at the local Samsung service station, the service boy checked the TV & said that he had replaced certain part of the TV but still the problem persisted. This time we said that we want a replacement as we were within the warranty period but the service station refused to do so & the TV was kept in the service station for about a month, they said that the picture tube was replaced but still the problem persisted. Now the spots appear to be green in color. Again when we complained they said that we have crossed warranty period & we will have to pay for any service. When we were facing trouble with the TV from the very beginning why did we not receive a replacement?????Were they waiting for the warranty period to be over to earn money on repairs????? What is the use of warranty then???? Also they do not have contact address/ email id at their website where we can register our complaint. Kindly HELP!

Rgards,

Devaroon

I had purchased a mobile phone model Samsung sgh f 270 from Hot Spot Mobile Store, D- 154, Kamla Nagar, Delhi-110007, Near north Campus, Universityof Delhi, vide bill no. 25/1222 dt. 16.06.09, ampuntingis Rs. 9400.00 + Rs.600.00 (InsurancePack) butrate was in other reputed Showroom in the Market Rs. 7600.00, and also on other situated Hot Spot Mobile Store WasRs.8100.00 and 8000.00. When i contected the HotSpot Mobile store, Kamla Nagar they refused to accept it and misbehaved with me.Mr.Mukesh Thakur, Manager of HotSpot had guarented me that the rate of the Mobile is the cheapest in the market and he is fully responsible if rate found less. Theu cheatedmeby Rs. 1800.00.The Ratesare notreliablein Hot Spot Mobile Store.

Devender Kumar aggarwal
(M) [protected]

Hello,

I bought this phone from E-ZONE Bangalore, around 3 weeks back. It worked fine for first 10 days. After that I am having a problem with the phone.

One hour after switching on the phone, the phone will go out of network coverage. The signal strength indicator on my phone shows FULL strength though. However if somebody calls my number, they gave a response saying my phone is switched off or out of network. Similarly if I call someone, it just don’t do anything and call will get disconnected or sometimes, it will say “No network coverage and only emergency calls”.

Sometimes when I was in the middle of conversation, there will be no voice for 10 seconds and it works again.

To nail down the problem, I kept the phone in different places (just to make sure of network coverage) and I had the same problem. I tried with different network service providers like airtel, idea and the problem remains same.

I went to the SAMSUNG service station, Domlur, Bangalore. They said it’s a software problem and re installed the software. However the problem still persists.

How to get this rectified ? whom should I approach, same service place again ?
Its not even 1 month completed, so should I get a replacement for this ?

Let me know immediately. It’s a pain to have a phone like this after spending around 10000 and within 1 month with the problem

Thanks,
-Mohan

To
Regional Manager
Samsung

Sir

This is to bring to your notice the poor and pathetic service provided by your service center in sec 22 chandigarh. I have a samsung phone U600 which I got from London (from The Carphone Warehouse).
Though my phone was in warranty but these people asked me that since it is from outside india so I have to pay for it.
When i gave them the phone there was some problem in the display but it was coming up and the next day tey told me that since display is not coming properly they need to change the ribbon adn display both which would cost me 1750 rs. I had no option but to agree as they had already played their game and did the display malfunction but I got the phone after 1 month as they kept onlingering for one thing or other.
The attitude is so worng of the people working there. you just utter a word and they say openly dont take samsung products. but the peoblem didnt end there. it was just 20 days that the problem again came and since 4th June to till date 23rd June my cell is again wiht them. They have called me many a times on the context thta the phone is ok and when I go there they say that it has not been done.
Please let me know what need to be done in this case. I think I shall have to file a cunsumer court case now.
Thanks
Sagar

THE samsung guru 1410 mobile phone has not download any thing like mp3song etc.

I am just sending yu the email sent to SAMSUNG
Kind attn : Samsung support team

Samsung,

I've bought 1no.1ton AC(AS12EFA)
& 1 no.REFRIGERATOR (RT24ZBPS)
purchase date:14 June'09
dealer:Fundamental Eletronics Pvt.Ltd
B008 South City Mall
375 Prince Anwar Shah Rd;
Kolkata-68
Ph[protected]/7
Salesman:Sanjib
M-[protected]br...

Dear sir/Madam

I purchases a Samsung washing machine(wa85vanec/xtl, fully automatic washing machine 6.5 kg) from Noida, Sec-18 blow one and half month, but your demo engineer is not contract to me I call also your customer care 3-4 days but they told me contract to demo department they gave me engineers number but those number are not Wright they are wrong[protected]. Service complain no. [protected]
So plz take a action against it as soon as possible.
Thankig You
Yours
Gangesh Kumar Jha
Mob.# [protected]
91A, Ganpati colony, Near CL. Public School,
Roshan Nagar, Faridabad