Samsung India Complaints & Reviews

On 21.05.09 i sent a defective hard disk to the company for replacement against the new one, the hard disk is in warranty period, after 1 month they send me a new hard disk but the new one was also defective and not working. Now, again the second time i send the new hard disk to the Samsung Service Centre - Jamnagar (Gujarat) but till date i have not yet received my product after so many harassments, now please suggest me what can i do. After 1.5 months they cannot provide me a new(good condition) hard disk even the said in warranty period.


Thanking You,

Ansari Quasher Husein
[protected]

Hello,

I had logged a complaint for washing machine three days ago, each day i call them and they tell me "today the service person will come", but they never turn up. very poor quality of service from samsung in trivandrum.

I have purchased 3 nos.of 1.5 tonnes split A/C from hindustan electronics bhubaneswar, orissa, in the month f march 2009, out of which one A/C flaps arent working.the A/C has been installed by the dealer on payment.It has been informed by your service incharge, Mr.Vinod, phne no.:[protected](M) to change the flap, since it is a manufacturing defect and under warrenty period.but, no action has been taken by him so far, inspite of my complaint no.[protected].I have been continuously contacting your telephone no.:303082, i.e.customer care centre.but no output has been seen so far.In case my defects arent rectified and the flaps are not changed i shall be constrained to take the matter to consumer court.
Although i hav informed your service centre, bearing telephone no.[protected], for servicing of my 3 A/Cs, since it has to be made within 4 months of purchase as per the warrenty, but no body is responding for servicing, even after a lapse of`1 month of intimation.this may kindly be treated as urgent.
Rajat Patnaik
Phne no.:[protected]/[protected]

I have purchased Samsung mobile 3310 IMEI No: [protected] dated 10/06/09 and Cost of the set is Rs.5500/- from Mobile zone S.C.O.289, Sector-35D, Chandigarh-160035. They told me that they are going to replace my set with in a month if any kind of problem will occur in my hand set. And I got so many problems in the set after purchase with in a month. The problems are: 1.Signal Problem, 2.Bad Battery backup, 3.Mobile switch off’s suddenly but now Samsung is refusing to replace it or even they are not ready to repair it. Now I want solution of my problem please help me out.
Thank you
Anupam Nidhi

Cheques are submitted for deducting monthly instalment on 10th of every month.On May 2009 no deduction was made eveen after requested made to the reprentative of the Company. On June 2009 instalments of both the month i.e May, June hav been deducted. But the company made one SMS that the instalment of May 2009 is not due.

Hence it is requested to send my cheque of May 2009 by your reprentative which enable me to pay the istalment of the said month in cash. Or reconcile instalment and confirm on the above email at the earliest.

Please respond with an immediate solution... complaint# [protected]

Purchased Samsung refrigerator 285 ltr from eZone – Indira Nagar, Bangalore on 1st May 2009. The delivery was done after 2 days and after 2 days engineer came to install and found it was damage and said will be replace in 15 days.Its 70 days now after paying full I am forced just waiting.Every time I call customer care 30308282, they say it will be replaced in 15 Days !!!. passed 4*15 days (60 Days over). How to trust Samsung now ??. It looks Samsung is wasting my warranty by giving such answer.. There is no end for 15 days.. How to move my complaint further.. My complaint#[protected], Can anyone help.



Thanks and Regards
Ramana Rao Puttapaka (Ram)
[protected]

I have purchased a samsung GT-S3310 Mobile but don't got a CD with it while connecting to my PC it ask for PC SUITE so where do i manage it from recommed me urgently

I have purchased Samsung - Mobile D780 (Dual sim) 3 months ago, and it was restarting all the time when i get a second call from the same sim or the other sim. So i took to Chennai - Anna Nagar Service Center and gave for service, they told it will take 10 working days to change the mother board which has to be done in bangalore service center, but they returned back only after 20 days, when i went to collect the mobile i noticed the IMEI numbers was all Zeros[protected], so i gave back and told them to write the IMEI number, they told it will take 5 working days, when i went to collect on the 7th day, there was only 1 IMEI number written on it and the second one was again all zeros. I gave back the mobile and the service engineer told it will be done in 1 day. After 2 days he called me and told there is some software problem and it will take 5 more days, I dont know what kind of service they are doing on a newly installed mother board. Pathetic service and irresponsible service engineers. Useless Franchisees they have taken for servicing mobile phones. Its already been a month now my mobile is with them. so I am covered only 11 months of warranty, i dont know when i am going to receive my mobile phone in a working condition. This is my first and worst experience with Samsung Mobile phone. Some one please send me the phone number for Samsung service head, i want to talk to him regarding this issue.

Unhappy and dissatisfied Customer
Thilak V
+91-[protected]

Sirs, I have purchased Samsung TV model cs21t13mv3xxtl -colour TV with Sr.No.0732ZAQ400503 from M/s MXM Shopee, Srikakulam, Andhra Pradesh on[protected]. The Demo personnel came to my home and they opened service menu and made certain settings. After that the option for decreasing or increasing the Whoofer is not visible in the menu so as to operate as desired. On the same day we informed to them. But they have not turned up to rectify the same. I made complaint two times through Toll Free number regarding this problem. Last complaint I made to them through Toll Free with Complaint No.[protected] on[protected]. On 3-7-2009 I personally went to the Call Centre here and told the complaint. The receptionist told me they would send the Personnel next day itself. But till today nobody has turned up. I want to extent more purchase from Samsung LCD but disappointed about the poor service .

I HAVE GIVEN THIS HANDSET FOR REPAIR IN THE SAMSUNG SERVICE CENTRE (CAPITAL ENTERPRISES (P) LTD. 12 J L NEHRU ROAD KOLKATA PH NO [protected]) ON THE 1ST OF JUNE 2009 AND STILL THEY SAY THAT IT WILL TAKE SOME MORE TIME. THE PROBLEM IS THAT THE CDMA NETWORK IS ALWAYS NOT THERE. THIS IS NOT THE FIRST TIME I AM GIVING THIS FOR REPAIR. I HAD RECIEVED THE PHONE AFTER REPAIRING IN THE LAST WEEK OF MAY AND HAD TO SUBMIT IT AGAIN. NOW I AM FED UP WITH THIS PHONE AND REQUEST FOR REPLACEMENT OR REFUND.

Complaint No [protected] dated 12/06/2009 wrt cooling not being done properly. The complaint was attended promptly. An engineer came & changed 2 parts namely: DA 45 140035 & DA 47 101508 and billed us for Rs 864/-. It started cooling slightly but we realised the cooling was not proper. We contacted with the Engineer who visited us but it was advised to change the position / location etc. further stated that it was very hot and temperature hovering above 40 degrees and Samsung referigerature does not give effective cooling as the referigerature side walls are less insulated. I was shocked and registered the complaint again on 28/06/2009. It was again attended promptly and the engineer suggested to get GAS refilled and gave the estimate of Rs 850 - 900 approx. The next day the person who came for refilling the Gas gave the estimate of Rs[protected] and on stating that the engineer had told the estimate to be between Rs 850 to 900, he made a call and then on checking the referigerature told that the Gas does not need to be changed as there was no leakage of GAS. Therafter he suggested some other part requires to be changed but after inspection by some Senior Engineer who shall be visiting next day. Since 29/06/2009 no response is from the company despite calls to the service center on 02/07/2009 & 04/07/2009. They have slept over the service required by us. Even our request that at least inform us telephonically whether the complaint shall be attended or not? OR to inform us for the reasons for delay. There has been simply no response. The service provided is totally UNPROFESSIONAL & UNETHICAL IT APPEARS THAT SERVICE IS THERE ONLY TO MINT SOME EASY MONEY.

Can something be done to get the servicce.

i purchased a mobile from HotSpot varansi on 24th June 2009. its a samsung GT-S5233A (Samsung star). its a complete touch sceen phone. on the evenimg of 26 june 09, its touch screen stopped working. i gave it to samsung service center on 28th June who said that their net is not working since last week so they cant do any thing then i presented the set to another service center which is MDR service center, F-108, 1st floor Arcade, 23 M.G. Marg, Civil Lines, Allahabad 211003, MOb .[protected]. they refused to admit the set and said "key jab part aayega to hum aap ko call karenge aap aa key badalwa leejiyega". After 4 days i visited the center but the said the same as they told earlier.
Today till 6th July 2009 i did not received any call from them so i went to the said service center around 5:00 P.M..
They said that " sir aabhi tak company sey koi part nahi mila hai hum logo ne aapki request laga rakhi hai jaaise hi aayega aapko inform kar denge".
My request code to the company for the said part (Touch Screen) is[protected].
Sir agar 4 din purane set me aaise service mujhe deenge to what should i expect in future.. PLease look into the matter.
Once again an early action is needed.

Hi,

I am from Chennai and I bought one Samsung 2 ton rating split airconditioner, just 15 months ago-on Jan2008.It worked well for 4 months from the date of installation, then did not cool.When complained to compnay Toll free call center, they arranged for repairing after 3 days. The service people-they are not from Samsung, but they are outsourced by Samsung to carry out the repairs and services-said that they have to check the cooling coil and dismantled the airconditoned cooling unit and came back after 7 days, saying that the problem solved and re-installed the unit.

Then again in 6 months from re-installation date the cooling effect not good, so we again went through same routine, calling Samsung call center, they in turn sent their service agent and same service agent came again to inspect the unit. This time also the cooling coil is the problem, so they said they will replace the coolong coil.Since the airconditioner carries a 12 month warranty, they did it free of cost. We have to shout at them for this repeated problem, etc, etc.They promised that the problem is solved permanently. But alas, the unit now is not working again, same cooling problem, but now NO WARRANTY and we are afraid how much we have to spend for the repair now.That is their story.

Will somebody help me with some solution for this and can we sue Samsung in Consumer Rights commission?

i have receiced the msg from bsnl and installed those but after browse it comes error : network unavailable

I have two amsung window a/cs.One is in warranty.I called for service in April, 09 and I was told servce charges shall have to be paid.No body turned-up for warranty service.I got the service done privately and paid for it.
I lodged a complaint in June, 09 which was not attended and on enquiry, I was told it had been cancelledby the BP.I asked samsung, Who is this BP who can cancel my complaint without providing any service, was not answered by samung official. A complaint was made again this week after waiting for almost 10 days of lodging my complaint..One person came did not service the AC and misled by saying we provide service at the end of the season.He asked my wife to call in SEP.09

I was shocked to fin this response as m AC will not be in warranty in Sep, 09.Therefore, I complained again to samsung about this deficiency in service and misleading answer of their technician.Their office promised to send but every day we wait and waste our time but nobody turns up.

Beware

I made a complaint on the 22nd of June on the toll free number from Chennai..BP No. [protected].An engineer visited and said gas needed to be refilled and it will be done by Saturday ie 27th June.I have made repeated calls to the Samsung Call centre and also the service agent and I have not received service as yet. It is 2 weeks... And as for the call centre, when I want the complaint escalated and ask to speak to the supervisor I am told either the supervisor is not available or the supervisor will call me back. Nobody calls. It is frustrating to talk to the call centre. Why is it one is not able to get responsible replies from them?

I baught a SAMSUNG window A.C in the month of April, 2007 fromm NATIONAL ELECTRONICS, SAKCHI, JAMSHEDPUR, JHARKHAND.
On 22/06/09 i logged a complain in the call certre[protected] of SAMSUNG regarding the uneffective cooling of my A.C.The compressor gets off just after running for 10 minutes.On 23rd two engineers arrived at my home and they found that the compressor is defective.Though they were hasitating to declare that the compressor needs to be replaced, finally they told me contact the owner of the service centre at [protected].
Despite calling several times, at this number the person has not yet taken any initiative for replacing the compressor.Every time he says that the spare compressor is not available.
I repored this matter to the call centre 5 times afterwards.everytime they say that someone will contact me on the next day, but no one has contacted me yet.
This is the level of service and response by SAMSUNG.Even for the equipment within warranty period they make the customer to suffer a lot.Pls. take necessary action against them.

I unfortunately have purchased a Samsung split AC 1.5T 18FNB, which is not working properly. I lodged my first complaint in the month of May 2009. 'Complaint No.[protected]'. After repeated reminders on customercare helpline, engineer visited and reported that the compressor was not working. Compressor was replaced in the month of June but the AC did not show any satisfactory cooling. We lodged fresh complaints in the month of june, and most recently on 26th june, 09, but to no avail. I and my husband have been calling customercare helpline about four to five times almost daily. Every time we call, we are told, that there will be a call back and engineer will visit. We have neither received any calls nor any visit from Samsung so far.
I have not been able to use the AC for the whole summer season, and I am highly disappointed in the after sales service of this company. My experience with samsung has been the worst I have ever had. I will think a thousand times before ever buying any Samsung product again.

Sir,
I lost my Samsung Raga Tata mobile, so I want to block it. Please block my mobile. My mobile imie no is A1000000AEC686

My complaint number [protected] dated 29th june, 2009.An engineer turns up on Monday assuring rectification.Then on wednesday, informs that the fridge wil b taken 2 d workshop on thursday under workshop complaint no.VCS07/15.
Nobody has turned up til 8pm on thursday and no one at ur workshop could confirm when the fridge wil b taken there and needful repairs wil b completed.
It is very disgusting and not expected from a reputed brand Samsung..It seems there is no after sales service and customers are not attended swiftly.
Please instruct ur concerned officials to take care of the complaint immediately without fail.