Samsung India Complaints & Reviews

dear sir, this is your kind informention that i joined the samsung service behalf of telentpro HR pvt ltd.channi.on 26.05.2006 as a AV SERVICE INGINEER AT GURGOAN.my employee code is PSA/1703.after sometimeon 26th dec.2007 i left the job from samsung service.i submit my papper for pf payment on 2.03 2009 in your local office nehru place new delhihand over to MR.AMIT.that time he says to me"dontwory about pf payment rohit"payment will be transferd in your acoount withen 2 month.but payment will be not transferd in my account still date.so.i request to you pl, take the needfull action.i am very greatful to you.thanks, rohit gupta

within one yr. of purchase this samsung machine is not working from last two months and company is not responding may be they have to think about stopping the sale of washing machines as they dont have capacity of giving service to customers

Dear Sir,

I own a Samsung refrigerator - the main reason for our purchase was the superior after-sales service promised by the Samsung distributor.

When my refigerator stopped working in May, I called the Customer Service Number to lodge the complaint requesting for after-sales service ie to check the refrigerator & get the same repaired. The refrigerator was collected from me on 26-May-09 with confirmation that the same would be returned after one week. It is now more than 3 weeks & the Customer Service officors (Mr. Suresh & Mr. Selvam) are not responding to my calls. All my calls to the office are going unheeded. When I managed to get Mr. Suresh online, he promptly responded saying "I will call you back" but never did, never has & when I try calling him - he does not come one the line. Mr. Selvam who answers the line tells me that he would be sending the refrigerator back "today" - but I dont think he knows the meaning of "today" since it has been more than 14 "todays".

My refrigerator was collected from me during peak summer - and am of the opinion that my refrigerator is being rented out to other clients for a rental. I have posted the complaint on the company's website as well but the same has gone unheeded.

Samsung India (Chennai office) has taken my refrigerator & is making money by renting it out to other clients. I am truly appalled & their insolence & total "lack of service" with the intent to make money at their clients' expense.

Would appreciate guidance on taking legal action against the company.

Reference: BP No - [protected] (logged on telephone: 30308282

Thank you, Kanchan

Hello All .Iam pasting my pathetic experience with samsum product.They very funny thing the customer care department even edited the cc part i kept to consumer court while reping back to me, See how samart customer satisfaction team samsung inda has.

From: Ambu Josh Ambooken
Sent: Friday, June 19, 2009 12:15 PM
To: support.[protected]@samsung.com
Cc: Ambu Josh Ambooken; [protected]@consumergrievance.com
Subject: RE: RE: RE: Case-[protected]


Hello

You keep on saying me that will update me with the staus as soon as possible and where is the status ?.I am hearing the verbal commmitments all these days and nothing has happened till date.

I need a mail reply on which date this will get sorted out.

Ambu Ambooken

[protected][protected][protected][protected]
From: SUPPORT INDIA [support.[protected]@samsung.com]
Sent: Friday, June 19, 2009 11:47 AM
To: Ambu Josh Ambooken
Subject: Re: RE: RE: Case-[protected]


Dear Customer,


We heartily apologies for the inconvenience you are facing with Samsung product. We will update you the status as soon as possible; please bear with us till then.

We can understand the time & energy you have spent to on this issue. We appreciate your patience.





Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.








------- Original Message -------
Sender : Ambu Josh Ambooken<[protected]@hcl.in>
Date : Jun 19, 2009 00:54 (GMT+09:00)
Title : RE: RE: Case-[protected]
***********ERASED CC PART WHILE REPLYING BY SAMSUNG***************

Hello


I have no received any reply from your side. If you don't have a time line then let me know so that I can look for any other option rather wasting my time.


Ambu Ambooken


[protected][protected][protected][protected]
From: Ambu Josh Ambooken
Sent: Wednesday, June 17, 2009 9:45 PM
To: support.[protected]@samsung.com
Subject: RE: RE: Case-[protected]


Hello

I am not expecting your beautiful mails. Give me the correct time line when you are going to sort my problem.


Ambu Ambooken


[protected][protected][protected][protected]
From: SUPPORT INDIA [support.[protected]@samsung.com]
Sent: Wednesday, June 17, 2009 4:05 PM
To: Ambu Josh Ambooken
Subject: Re: RE: Case-[protected]


Dear Customer,



We heartily apologies for the inconvenience you are facing with Samsung product.



We are continuously following this issue with the concerned Branch Service Manager, we will update you the status accordingly as soon as possible. Please bear with us till then.



We can understand the time & energy you have spent to on this issue. We appreciate your patience.



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.








------- Original Message -------
Sender : Ambu Josh Ambooken<[protected]@hcl.in>
Date : Jun 16, 2009 19:50 (GMT+09:00)
Title : RE: Case-[protected]


Hello

Till this date none of your person has contacted me saying when this is going to get replaced. The vendor from which I bought the ac said this will definitely get resolved on Tuesday i.e. today. When I enquired today again they are saying the part has not come and its going to be delayed not sure till when. This is a strange experience I ever had in life. Customer buys a product paying a full cash of 27500 Rs on June 4'th and you deliver the product the same day. Then your engineer takes 5 days to come to install the machine the luckily I got a damaged machine from a world famous vendor ( Vasanth & Co, Chennai, Velachery) who says there is warranty for the machine. Customer makes a complaint with you customer care and no one bothers to call back to customer with any update when this is going to get solved. Today it makes 13'th days from when I bought the ac and still I have not been able to use it for a single minute. Also not sure when you are going to get the problem resolved neither your customer care also doesn't knows about it. Also your installation agency which named some this like Alpha, I spoke with the concerned person he said there is no stock and if you need we will try to replace by Saturday if the part comes. Now iam in a big trap after buying your great product. and this is what you say customer satisfaction should be product now to be a Patron of your Samsung product as what you say. Now I am more concerned if this the service you give the very first day after buying a product then I wonder what will be the kind of service you going to deliver if its one month old.


This will be last concern in my life with you product and I will definitely expose this experience to the corporate world so that tomorrow if some one cares they should get some satisfaction after buying any product this should be a learning lesson.


Thanks


Ambu Ambooken


[protected][protected][protected][protected]
From: SUPPORT INDIA [support.[protected]@samsung.com]
Sent: Saturday, June 13, 2009 4:10 PM
To: Ambu Josh Ambooken
Subject: Re: Case-[protected]


Dear Customer,



Thank you for becoming a patron of Samsung product.



Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.








------- Original Message -------
Sender : Ambu Josh Ambooken<[protected]@hcl.in>
Date : Jun 11, 2009 17:10 (GMT+09:00)
Title : Case-[protected]


Hello.

I have purchased a Samsung AC from Vasanth, Velachery on June 4'th.Thinstallation person came for installing after 5 days and after installing the AC is found to have some fault. Same day I have logged a case with you case ID given in subject line. No one has bothered to turn around to call me back in this case.Now it is seven days I have purchased this AC and is of no use. Also I don't want to have damaged piece installed. So please make sure I should get the whole indoor unit to be replaced and not the part to be replaced. This is the worst experience I ever had in my life after purchasing a electronic good. Also let me know the Customer satisfatication contact person details mail id or contact number.


AC serial number:ASI8EFAXTL


Thanks


Ambu Ambooken

I have visited Samsung mobile office, Kalkaji, New Delhi to get my mobile phone repaired as I was facing problem of mobile going hang while using video recording option. There was no other problem other than this in my mobile. On my first visit to Samsung mobile office Samsung officials told me that there could be estimate of around Rs. 500-600 for repair of mobile.
On my next visit to Samsung mobile office on 01.09.2006 to handover my mobile to get it repaired, this time they give me estimate of Rs. 1000/-. When there was no response from the company side. I visited the company office to know about my mobile, this time company officials gave me a fresh estimate of Rs. 6500/- along with a long list of problems in my mobile whereas there was only one problem of hanging while using video recording option. Company might have done lot of experiments on my mobile phone. I think company officials don’t know that the actual cost of brand new mobile of this model is less than the cost of the repairs being charged by the company.
Now more than TWO YEAR have passed but company is not willing to get my mobile phone repaired and handover it to me. This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Samsung is totally indifferent and unconcerned to my harassment and mental torture.
I therefore pray that the company may be ordered to replace the mobile set and pay Rs. 10000/- for inconvenience and harassment caused to me.

Thanking you
Yours faithfully


(JEETENDRA KUMAR)

my handset is sgh-b520 now i am facing problem with phone that it hangs on browser, some times voice not clear, and also if set is on

after some time its off



then i goto samsung service center in meerut ganga plaza

then told me my handset is ok but i check its same problem and also i got a message that your problem is resolved



i am facing too problem without my phone from 25 days

after 25 days i got hand set at same condition

I bought the AC 2yrs ago.Used it for one year as one year i was out of the country.This season from the month on April everymonth i am running after the service centre as the unit stops cooling .According to the service centre so called engineers there is gas leak.
same problem every month still not rectified.Samsung is just not taking any care on the quality of goods they are selling to India.I would never ever buy a samsung product and also would recommend everybody not to go for!I have called engineers today and this is the last chance.After this I am going to the consumer court dfor justice.

Sir,
I have a samsung Split AC which wasbiught one year back. Now there is no cooling effect. I have lodged a complaint to the Cool Home Service centre, Jaferkhanpet, chennai. which was one of the authorised service centre for samsung in Chennai. They visited and tested the AC machine and said that it should be tested in our factory only. They dismandle AC units and kept it in my house for the past 3 days. they said that our vechile come and collect it. But 3 days last nobody come. I phoned more than 10 times but they not answared proberly. what can i do further?

1. I purchased the following mobile 6 months back
Model : SGH-C170
Sl No. RW1Q634696X
Date of Purchase 12/11/2008
The quality of this product is very very poor. No mobile I have used has annoyed me as this cheap piece had. It used to restart “n” number of times for anything that I do. I almost stopped using it because it keep on restarting till the whole battery drains.
2. Instead of throwing the mobile, I thought I will get this fixed since it was still in warranty. But that was the biggest mistake I did. It was heavily crowded, which itself gave me the idea on your product quality. The service center is Hi-Tech solutions, Annanagar East, Chennai.

The service centre people need some education in treating the CUSTOMERS with some respect. Particularly there was a fellow, who kept on shouting and giving sarcastic answers even to a senior citizen. He did not spare anyone regardless of their age or stature.
He got the phone, checked and (after 20 minutes) said that software needs to be installed and it will take 5 working days. Even though I know that the time he gave is not at all realistic, I came out without even telling a single word just to avoid me getting beaten by his mouth. Good tactics by him I think. You can give him a reward for handling the customers in the most efficient way.
Ok, keeping him aside, why the hell should a software installation take 5 days? Do you people write software each time?? It shouldn’t take more than an hour. If at all you are going to debug the phone software and find the problem and then fix, it should not take 5 days. I’m 100% sure that your so called service centre is not going to do that job which requires some brains.
I was to go for one expensive product of SAMSUNG which I have dropped. I’ll better find something else at least for the reason that I don’t want to come to your service centre. So, this phone is the first and last product of SAMSUNG that I’m going to use. Don’t think that I’m just one customer lost…I do share my experience to my colleagues, friends and blog it.
Just by spending Rs.2000 I’ve evaluated your multi million dollar company..worst product quality and pathetic customer care.
When I went to collect the mobile, after 5 days, it still had problem and the problem is never rectified at all. And the service center genius are saying that it will take another 25 days. Why the hell should I wait when the defect is with the product. This is the worst product and service I have ever seen. Why the hell you people are running a company if you are not able to get right a cheapest mobile. How can you handle the so called LED TVs are anything that you claim that you are the first.
I'm thinking of going to consumer court even if it cost me in lakhs. I've paid my hard earned money and I have all the rights to have a working product.

DEAR SIR


I HAD BOUGHT SAMSUNG SPLIT AC FROM YOUR COMPANY LAST TWO YEARS BACK. EVERY YEAR IAM FACING PROBLEM WITH AC.THIS YEAR ALSO IT CREATED.SO PLS SEND ME THE TECHINICIAN AND GIVE ME SOLUTION FORM MY COMPLAINT.
WHEN I BOUGHT THIS AC I HAD BOUGHT

PURCHASED DATE AND PLACE -APRIL-2007
BALAJI ELECTRONICS
SAMSUNG PLAZA
VELLORE

NOTE: WHEN I BOUGHT THIS AC I HAD BOUGHT TWO AC ALONG WITH THIS. THE PRODUCT NAME IS ONIDA SPLIT AC AND ELECTROLUX AC IT WORKING WELL.BUT IAM FACING PROBLEM IN THIS SAMSUNG AC ONLY.


THANKS
WITH REGARDS,
SRILEKHA V R
# 271, CHOKKALINGA NAGAR,
VELLORE 632 013
[protected]

Dear Sir,
i have purchased a phone model samsung SGH- F 270 VIDE BILL NO. 25/ 1222 (MANUALLY bILL ) FROM YOUR SHOP HOT SPOT, D-154, KAMLA NAGAR, DELHI-7 ON 16.06.2009 AND THEY CHARGED RS. 9400.00 + RS. 600. FOR EXTRA WARRENTY TOTAL RS. 10000.OO WHILE TRYING IN THE MARKET THE SAME WAS AVAILABLE FOR RS. 7600.OO. THEY CHARGED RS. 1800.00 EXTRA AND CHEATED ME. I REQUEST YOU TO REFUND MY RS. 1800.00 TO ME OR TAKE BACK THE MOBILE AND REFUND FULL AMOUNT. WHEN I DISCUSSED THE STAFF THEY MISBEHAVED WITH ME. THEIR BEHAVIOUR WAS SO RUDE THE WAS NOT ACCEPTABLE IN RETAIL MARKET. IT WILL DAMAGED TO YOUR MARKET. THE STAFF NAME WAS MR. MUKESH THAKUR AND ONE OF HIS SENIOR WHO REFUSED TO DISCLOSED HIS NAME TO ME. TAKE IT SERIOUSELY.REPLY ME ABOUT THE ACTION TAKEN BY YOU OR OTHERWISE I WILL GO TO THE CONSUMER COURT.
MY CONTECT DETAIL IS AS FOLLOWS :-

DEVENDER KUMAR AGGARWAL
33/18 SHAKTI NAGAR DELHI-110007
MOBILE NO. [protected]
EMAIL-- d.[protected]@yahoo.in

Your authorise service station in Bhubaneswar SMART SERVICE when i am deposite my mobile phone in your service station on 25/04/2009 to till date after repeated request they have not responding any thing so kindly look in to this matter as soon as possible, and my mobile phone model is SGH-E880 and Sl No-R3TYA98789D, Chalan No is 418, deposite my mobile phone on dt-25/04/2009, IMEI/RSN No-[protected]

I bought a flat t.v. on January 2009, but this time t.v.is under warrenty but not working.please short out this problem immediacy . My Contact no-[protected], [protected].Address-I-65 I A R I, Inderpuri New Delhi .

Sir
I have booked a complain of my samsung 15" TFT Monitor which is under 3 year warrenty vide complain no [protected] dated 24 Apr 09 . My complain is still pending with the vendor, he is telling that he has sent it for apporoval.

One more thingh he is telling that parts of my model is not availiable in the market, so he will replace the monitor with 19" TFT because 15" TFT is not availiabe in the market and he is asking to give Rs 2657/- as a difference of for replacement.

I am not settishfy with is reply.

Kindly interven in the matter.

IC Tomar
Bangalore

We have bought your product mobile (SCH-W691) on 20th September, 2008 from Alka situated at Mumbai, Sion Circle, with a one year warranty under the Invoice/ Bill No.7265 dated 20th September, 2008. Within short time of the purchase the instrument started giving trouble. The mobile was not charging, the mobile would not charge nor was the signal displayed on the Mobile screen. As the mobile was not charging we went to the shop (from where we bought the mobile instrument) and requested them to replace the new piece because it is under warranty but he refused our request and suggested us to go to the service center for repairing or replacement of the instrument.

On the same day the mobile instrument was shown to your service engineer in the service centre, initially he informed us that the mobile’s charging connector was damaged and said that this connector can be replaced by paying nominal charge of approx Rs. 60/-, But after dabbling with instrument for some time he informed us it is not repairable and the instrument has to be charged from external source, they expressed their inability to do the needful and asked us to send it to the company for replacement. Copy of mobile service work order given by Master care services Shop No.6, Anandji Laddha Bldg., Lalbaug, (East), Mumbai – 400 012, is enclosed for your reference.

In fact all efforts to get it rectified/ replacing the instrument went in vain as your service center employees have misguided us and made us visit various service centers, even before they looked in to the problem and we have to undergo hardship to get the problem addressed. The attitude of your service center and lack of any service on the part of the company resulted in lot of physical and mental turmoil. I fail to understand the policy adopted by the company in troubling the customers by giving them false promises and warranty of the product and without an intention of honouring the same.

I am totally dissatisfied with the defective instrument and services and underwent lot of hardship for purchasing your mobile instrument.

There has been failure on the part of the company, for selling the defective instrument and not providing proper services, all this has caused us lot of physical, mental agony and financial loss. Therefore, if the instrument is not replaced or the price of the instrument together with interest and damages are not paid by the company, we will be constrained to proceed against you legally in appropriate forum.

Please take note that you are liable for all the cost and consequences in the matter.

The mobile is under warranty period I request you to replace the instrument immediately or refund and pay the price. I am enclosing the copy of invoice dated 20/9/2008, copy of warranty card and the copy of service work order is enclosed for your reference.

Look forward to receive your prompt response.

I WANT PURCHASE 8-MONTH BACK SAMSUNG SGH-E840 BUT TODAY MOBIL CREAT A NEW PROBLEM, ANY SAMSUNG MOBIL & MY SGH E840 COMPAIR TO SOUND SYSTEM, SO MY OUT-PUT SOUND SYSTEM IS VERY SLOW, SO PLEASE CALL ME & TAKE THE MY PROBLEM CERISE ! MY CONTACT NO.[protected]

sir,
most respectfully, i beg to says that i purchased a samsung monitor 19" from bansal computer lalbagh Lucknow-226001, dated[protected].
but after one month i was facing so many problam like visualisation (screen blank), regarding this i called to bansal computer but he digress me, around one month later he told me that it is not his problam for this i should file a complain in samsung customer care.i have no any option so i filed a complain (no-[protected]).till than near about 4 engineer visit had done but my problam is same.i personally contact to Mr.santosh to solve my problam(manager in nirala nagar office)but sorry to say he didn't behave as a gentelman.when my mind was totally fed up than i told him to exchange my monitor.becoz sir m also a working person and this is not possible to prompt him each and every day.sir i have been paying my Internet bill without using it for 4 months.on my request he commit me to exchange my monitor but previous month he denied and said to talk his senior Mr.rajeev mittal but he is also not react like a ASM.sir this is my last option to send u email.pls go through the details and as soon as possible exchange my monitor .
i will always be greatfull to you.
sir please i have one request pls do something that a person don't feel that he was caught to purchase a product. he has fear that there is an organization who are ready to help the consumers becoz i personally get tired to face this problam
thanks
deepak saxena

the refrigrator i was purchased last year in jan but till that month that is making my life trouble there are so may problems me and my facing but company doing neglience there is no service giving by them

Suddenly my SANSUNG SHG/E-490mobile phone hanged when I swiched on .At the stage of welcome note it remain inactive/hanged .I have been to Your Service center at Bhubaneswar Bapuji Nagar.They kept it some days and returned back withth commet that I should purcage a new one. Although the Warantee has recently expiered I could nothing.
SHOULD I GET MY MOBILE REPAIRED or not.Though I like it very much pl solve my problem.
thanking you
Niranjan Mohanty

Sir/Madam,

I have taken a brand new cell phone of Samsung guru 1310 costing Rs.2500/- cash, just after 20 days incoming as well as outgoing calls, when want to end or receive a call it is getting hanged. Sometimes it works fine but if it happens once it keeps on... Not a day i have used it without this problem...I m fed up with the cell... I thought samsung phone would be different so I went for it... but it is disgusting. A new cell getting hanged suddenly, what if there is an emergency? Samsung service centre in panjim says if any fault is detected cell can be changed in 7 days from the date of purchase and what if the fault is detected after 7 days... do we have to suffer after paying Rs.2500/- cash...Please help me