Samsung India Complaints & Reviews

I have purchased Samsung Window AC on 14.04.2009 .For the installation they have taken more than two weeks after my several followups.Within two days Iam facing heavy noise in the AC, Daily iam Contacting the Samsung Service Centre regarding my problem, but the final result is Zero.So far I made more than 30 complaints but until now no response.

Very Very worst Samsung Service Centre when comparing with other centres.

My Samsung Service Centre Name & Address: REFIMAC, Plot No.309, Nehru Nagar, Kottivakkam, Chennai-600 096.

Hi All,

I have a serious concern related to Service and support of Samsung products. This is a formal complaint against Service center, Helpdesk and local authority who take care all the complaints.

I am using a Samsung double door fridge. Its having some issue, Lower section is not getting cooled. Related to that I have called on your help line number 30308282 and made a complaint in your helpdesk on 29th April 09. The BP number is "[protected]" The executive have understand the problem and also taken my new address and updated it in their record and said that Engineer will visit on 30th April 09 and he will give call to me on my mobile as they have my number before coming to my place. But till Afternoon Nobody had contacted to me. since my mobile was working fine. Even Nobody visited to my place.

Then again I made a call in Samsung helpdesk at 2.30PM on 30th April 09, Where I have given my BP number based on this the executive told me that call has already been assign to Faridabad service center and Engineer will visit Today only to rectify my fridge problem. I have given my alternate number also in case they are not able to connect me they can call on alternate number. Based on his confirmation I disconnected the call and again started waiting for Engineer to visit my place.

Again nobody turned up. In between I have faced lots of personal problem, I am having a small kid, due fridge problem my baby didn't get food, Her milk and other meal got spoiled, She was hungry for entire day. When my Father gone to market to bring Milk for her He suffered with heat stroke as he is the diabetic patient. Due to all this me and my family got disturbed badly. I spent lots of money to get him treated. Now he is recovering from it. But my daughter didn't get food.

This happened just because of poor service from your helpdesk, service department. Me and my family got harassed by Samsung service and support department.

When I again called at 7:35PM in Samsung helpline, it was almost 23 min. call, the executive "Devrath" told me that Engineer will visit today only and working timing is morning 9AM to 8 PM, I fail to understand when I am giving call at 7:35PM and the call took total 23 min. how can the engineer will come to my place when the working hour will end at 8PM. When I asked to connect me with head of the call center, that executive pass my call to his supervisor Named Siddharth (As I remember this name) again no positive response from his side, When I asked to provide me center head detail and service department head detail so that I can escalate my complaint to them, He refuse to provide. After requesting so many time he given me Faridabad and Gurgaon branch Head name and number Mr. Manav Dham his number is [protected]. I didn't give him call yesterday as it was too late and as per ethic I should not call him after office hour so I called him Today morning (1st May 09) and briefed him about my problem. He took my complaint number and assured me that he will investigate it that why my call was not got attended yesterday when it was confirmed thrice by helpline.

Its almost One and half hour after speaking to him still no response, I haven't got any call from Samsung service department, even nobody have came to my place to see the problem.

Its a totally Disaster. If this is the service which we suppose to get from Samsung then there is no point to take Samsung product.

Me and my family got harassed by samsung service and support team. and I am going to launch a complaint in Consumer court against this issue and I'll escalate it to all higher level.

Me and My family have faced lots of mantle disturbance due to this and I have spent lots of money just because of the not getting my fridge problem rectified on time.

Who will bear all this. I want strong action to be taken against person, department who had done all this. and I also want compensation for all which me my family have faced, Specially my baby who even can't express her problem.

Waiting for response.


Regards

Manish Mathur

Mobile Number [protected]

i had purchased a SAMSUNG I450 (MOBILE) from gurgaon and its battery is not working well, so i went to samsung service centre which is in gurgaon sec-14 for replacing that battery it is under guarantee period but they are not replacing it, they just ask me to come next week from last 2 months. please help me out i had puchased it 5 months ago and i m facing too much problem without my handset because all the contacts are there in it are very important for my business but the service centre dont gives me any response please solve my problem.

Hyderabad,
29th April, 2009.

To

The Samsung Support Centre.



Dear Sir,

Sub: Refrigerator – Non availability of service from your Hyderabad centre against complaints lodged since February 2009 – Reg.

Ref: B.P. No. [protected] dt 21-Feb-2009.

I have purchased and using a Samsung Refrigerator Model RT26(Silver) since 1-Sep-2004. I lodged a complaint with your customer care centre on Ph No. [protected] on 21-Feb-2009 for replacement of broken handle and repairing of noise problem against B.P. No. [protected].

In response to my complaint, your service engineer has promptly responded and inspected the Refrigerator and taken the details regarding the handle assuring us to replace it in a day or two and expressed his inability to address the noise problem. When I called him on 23-Feb-2009 on Phone No.[protected] as he did not turn up in two days time, he informed me that since the original Samsung handle is not available he can find some suitable handle in the local market of some colour and replace it, for which I did not agree and took the matter again to customer care centre on 24-Feb-2009. Based on this, another service engineer visited our house again and taken the particulars of the handle and assured us that he will indent the handle and replace in a fortnight.

I am now pained to inform you that this did not happen so far. Whenever I contact him on his mobile Nos. [protected], [protected] and[protected], I am getting a standard reply that they have not yet received.

When I contacted your customer care centre twice on 23-Mar-2009 and 28-Mar-2009 and brought this matter to their notice, the service engineer comes in contact only to repeat the same story.

In view of above, I now bring to your notice and urge you to take necessary steps and replace the handle at the earliest.


Yours sincerely,


D. RAMA MOHAN RAO
Ph. Nos.[protected] and [protected]
Mail ID: [protected]@bhelrnd.co.in

the fridge is total piece of crap.
it never cooled efficiently. the ice creams in fridge were always soft in summers. and this summer only 3d for this fridge it has totally lost its cooling. especially the huge freezer . ice creams are molten and no ice is being formed. though it is working, i can hear blow of air and coolness inside, but not enough to do its prescribed function thats is cooling things inside or freezing.
this companies charge 350rs to come home for complaint. and then will defintely bill me up for huge sum.
i wish i had bought a better company firdge.
and what the hell is there 'silver nano' technology. making a fools out o[censored]s. fancy names for stupid technologies of theres.

[protected] Forwarded message[protected]
From: Rahul Kauldhar <rahul.[protected]@gmail.com>
Date: Sat, Apr 25, 2009 at 4:56 PM
Subject: Re: Re: Poor Services (Samsung
To: support.[protected]@samsung.com



Dear Team,

I have been waiting for last 15 days...now Its over with my patient ions level.. ...
Resolve this ASAP.

it should be replaced by new oven on monday 27th april 2009
Compliant No.- [protected]
Jaypee Capital Service LTD
Rahul Kauldhar


On Sat, Apr 25, 2009 at 3:55 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,



We heartily apologies for the inconvenience you are facing with Samsung product.



We are continuously following this issue with the concerned Branch Service Manager, we will update you the status accordingly as soon as possible. Please bear with us till then.



We can understand the time & energy you have spent to follow this issue. We appreciate your patience.



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.








------- Original Message -------
Sender : Rahul Kauldhar<rahul.[protected]@gmail.com>

Date : Apr 25, 2009 14:38 (GMT+09:00)
Title : Re: Poor Services (Samsung


Dear Team,
I am not getting a good response from your end...

Do this on priorty...otherwise will go to consumer court...









On Fri, Apr 24, 2009 at 5:39 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,


Thank you for becoming a patron of Samsung product.


Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our concern department. Our concern person will get in touch with you shortly. Please bear with us till then.


For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).


Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.






------- Original Message -------
Sender : Rahul Kauldhar<rahul.[protected]@gmail.com>
Date : Apr 24, 2009 20:50 (GMT+09:00)
Title : Poor Services (Samsung


Poor Services
""This Pathetic Company
clear this matter or i'll go further...

http://www.consumercomplaints.in/complaints/samsung-c170809.html

check this link for more update







Poor Services
""This Pathetic Company won’t have a single part to be replaced in Oven.""

For last 12 days I m complaining about that oven is not working…and they said it requires time..

“I thought they stopped the production for this oven model”

But if the production of this model still running so why the hell they can’t repair oven?????

Compliant No.- [protected]


--
Regards
Rahul Kauldhar
Manager Admin & HR

I had purchased a mobile set whose model no. is B-130-T on 12th of December 2008. But after a short period of purchase it stopped charging. I went to the shhopkeeper from where i had purchased it and told him about the problem. he advised me to go to the service centre situated at race course, Dehradun and i do the same. The engineer at the service centre told me that its IC or something else is burnt. my mobile is under the guarantee period so i said him to repair it as it was a poor machinery or manufacturing fault as i kept my mobile with a great care. But the man refused and return it to me.Before it my daughter had purchased samsung J600 which also gave the same problem. should purchasing of the samsung mobiles be avoided. please direct the service centre to solve my problem

Hi,

It is my second mail to you. Till now my mobile not got repaired. I don’t know why you people are so lazy. After 15 day yesterday I got a call from[protected]. They told me it will take more 7 days. What is this for repairing a mobile why SAMSUNG taking 3 Month. If you people can’t repair my mobile let me know I will through this mobile in DUST BIN.

Regardes
Kishan
[protected]


Service center details:
MDR Services India pvt ltd.
Phone:[protected]
MDR Services:[protected]
Call Center:30308282
Rawandeep(MANAGER): [protected]






Hi,

I have Samsung SGH-E250 Mobile. This mobile is under warranty. My mobile is dead from last 2 Months. I give my mobile at MDR SERVICES INDIA PVT.LTD Laxmi Nagar Samsung authorized service center. The people are SLEEPING BEAUTY. They never pickup phone for giving update and also not repaired my mobile till now. Samsung is a Big Brand but first time I see this type of service from Samsung.
Once I visit MDR Service Center for know my mobile status but their worker are very rude. They never answer me when I will got my mobile. Now I am realizing after buying this mobile I lost my RS 5000.

Hope you will help me.


Regards
Kishan Singh
Mb:-[protected]
IMEI NO.:-[protected]
Work order no:-WA[protected]
E-96, West Vinod Nagar.
Delhi.


Service center details:
MDR Services India pvt ltd.
Phone:[protected]
Call Center:30308282
Rawandeep(MANAGER): [protected]

My BP no. [protected].I bought a refigrator proudly because it was a Samsung product.Model no.RT35ZBSS on 23 March 2009.from JJ Enterprises Secunderabad.I was told that it is all checked and good running set and need not check it.I stay at a location 60km from the dealer.So the set was transported at a cost of Rs 1000/- borne by me.To my horror the set didnot function at my home.So I gave many calls to the service helpline spoke to the call attendents Dipti, Manish and Lokesh.from my no [protected] and [protected] but they couldnot connect me to their supervisor even on my request.They assured me I will be attended only on 26 Mar 2009 by the service centre Prem Electronics at Kukatpally Hyderabad.So I waited with my non operative SAMSUNG Product till 26 Mar 2009.Then to my dismay on 26Mar2009 I get a call from the service centre that I would not be attented before 27Mar2009 and so my whole day gets spoiled because of this.Thus I am very sure that any insane person doesnot expect a new product from a reknowned company to fail and then such a sorry state of service.I intend to return the product immediately.Also to put my complain in the consumer forum for harrasment.
Lt Col R Bhatnagar.

I purchased a Samsung Air conditioner on 22nd April from Samsung Plaza, Baid Electrolight Pvt. Ltd, 184 Block J New Alipore Kolkata-700053(telephone:[protected]. Since we are working we advised the technician to install it on Saturday. We called them on Saturday i.e. on 25th April 2009 but they gave us time to install the unit at 9 am on Sunday i.e. the 26th of April. So far we have contacted them for a dozen of times but they lied every time that they are coming soon. It is now 3:30 pm and I found their cellphone switched off. I have contacted so many concerned people of the shop but just find everything appears futile and the unit is remaining uninstalled. Being a constant user of samsung products including TV, fridge and mobiles I take the matter with high exception and surprise that how a company of high repute could show such insincerity towards customer service by appointing or depending on employees concerned who are devoid of sense of responsibilities. I have a plan to highlight this inconveniences regarding customer service on your part to other levels also.

I purchased this samsung split AC 1.5 ton (model no.- AS18UTAXTL) on 5 March 2009 from Vikky Electronics, Indore. My installation was done well by a man sent from the shop.
But i noticed a major problem of my AC making noise.The noise disturbs me a lot and doesnt let me sleep at night.I called up at the customer care many times and they sent me engineers to check my AC but the problem couldn't be sorted out. I still face the same problem, those engineers say that there is some problem with installation, but i have verified that the installation is perfectly fine.
Those samsung care engineers are not able to solve my problem, and they are running away from it also their service is poor, and below expectations!
I feel that my AC's internal plastic parts are making noise but still i don't have the surety about it.
I am not at all satisfied after having an AC in my room coz its noise doesn't let me sleep at night and moreover i am tired of making calls at the service center.They ask me details of my AC n blah blah every time and waste my time in it but still i am carrying on with the same problem.The one prime aim of these call centers is to maximize the call time and nothing else!
PLEASE GIVE ME SOME SOLUTION TO IT

Now a days it is found that Samsung Company in India Selling defective goods in the market. They are providing service just near to your place, but you have to run there, again a& again to repair it. Samsung provides atleast One year of warranty with the product, but running to service it, will consume half or some times full of the warranty period. After the warranty period over, they will not do anything, but the Service Center will show their helpless attitude and ask for money for the repair they have done.

Recently, the same thing happened to me. I had purchased a Samsung mobile of Model No. SCH W-339 called as Samsung DUO from TRUE VALUE SHOPPE of TATA INDICOM on 4th November 2008. Just few days after the purchase it started giving problem. I ran to Service Center & they repaired it.Few days after repair, again it started problem. And this problem is still continuing. Every month I have to run to the service center frequently for repairing. To add the set is only 5 months old now. I am pressing them to change the set, but they are avoiding to do so. During my visit to Service Center, many other person I met, who were having the same or similar problems and the Company did not give replacement of their set and now some of them repairing paying service Center Charges and some of them gave up the set, buying other brand. Now, those who gave up the set, coming to Service Center only to abuse them.

Meeting these people, I have now made up of my mind to sue the Samsung Mobile as well as Tata Indicom True Value shoppe, in the CONSUMER FORUM (Which is meant for protecting the consumer from exploitation or service default).

Under these circumstance, I call upon everybody, who are having faith on that comapny to restrain themselves from purchasing any product of Samsung India, may be mobile or any other appliance. They are not faithfull at all.They are only cheaters.They came to India only to extract money from simple consumers, who are influenced by Advertisement and other means, like me. This Company, Samsung attracts customers with some good features in their mobiles, like China Mobiles, but fails to keep its promise. So, my question is to all, what is the difference between the Samsung mobile and unknown China Mobile.The Only difference is Samsung is a known and well dressed (With Court & Tie) cheater and other unknown mobile company are just unknown to us and where about of the company we don't know.

I have purchased a Samsung brand new mobile phone SGH-i450 Ultra Music in the month of July 2008. The mobile suddenly after 6 months the phone has problem with Calls Incoming and Outgoing both side, every time I have to switch off and switch on for any calls.

I walked to Samsung Services Plaza, No 9, 27th main, 1st stage, BTM layout, Bangalore Service center and they updated the Mobile Phone Software and give back to me, but the problem was not rectified properly, so next day again I walk to them and then they suggested the phone motherboard need to changed and that will take minimum of 15 days time, on 21st March I called and they have mentioned that phone is ready, but when I checked the phone I found that the phone having the same problem nothing was resolved also when I tried to open the camera that also not open and gave me error message “General Syntax Error”.

Again on 22nd I walked to then and ask what they have done with the phone? The Service Center Manager Mr. Vinay Kumar told me on that day “sir, its commercial problem, please provide your Phone Purchase Bill we will replace it within 10 days and for verification you’ll received call from our Mumbai office.” I have submitted all required documents.

After 10 days when I called them they said the Area Sales Manager Mr. Praveen Kumar, please contact him on his Mobile +[protected] and he will update you the status of your phone, from that time to till now I tried to reach Mr. Praveen kumar and found he switch off his phone.

How strange one Area Sales Manager SWITCH OFF his phone? Every day I tried to reach him but till now his phone is switch off, meanwhile, everyday I called Mr. Vinay kumar and the response I get from him is “I don’t have any update on this”

Is this not strange? He is also designated as Manager and don’t have update. From now days he also stop talking my phone calls. It’s approximately 2 months and sees what I am suffering. I am really frustrated with the Service and the response from the Service center.

Please be advise what should I do to rectify this?

Respected sir,
Currently I have buy one new SAMSUNG -cdma Handset SCH-F309, From Khajanchi Supermarket Dadar, Mumbai on 9 April 2009.
Cell Phone SCH-F309 Is not Having Require Hindi massage writing Function (written Hinglish) Which is Shown on The mobile box cover, .and Now Dealer or Company Is not ready take back the Broken seal Piece as it dont have required Hindi Function in it.

I PURCHASED A NEW LCD MONITOR @ RS.10300. FROM VERMA COMPUTERS SCO.1012-13. SECTOR 22 B CHANDIGARH... THE MONITOR STARTED CREATING A LOT OF DISPLAY PROBLEM AFTER 10 MONTHS. WHEN I CONTACTED THE SERVICE CENTRE OF SAMSUNG, THEY SAID THAT THIS IS A GREY PRODUCT(BLACK MARKETED). AND THIS CAN'T BE REPAIRED, PLZ CONTACT TO VERMA COMPUTERS. ON THIS, WHEN I WENT TO VERMA COMPUTERS, HE SAID THAT THIS IS AN ORIGINAL PRODUCT AND IT IS OUT OF WARRANTY. THE SERIAL NO. OF MY MONITOR IS HA19H9FM532294X.

Samsung washing machine WFB1061EW/XTL
Washing machine runs around the room
Date of purchase 30th Aug 2008
it was tripping
Machine was tried to be repaired by company representatives
Finally replaced on 16th Oct 08
New machine vibration complained 30th Oct 08
Attended by 2 persons
Complaint persists
Contact person informed Rajan
When ever we talk to him he says will be attended in 2 days
but never attended
Request refund of money

Hi,

I have purchased Samsung Split Air Conditioner model number AS18NCAXTL (1.5 tonnes) from Hari Om Electronics, Ashok Vihar, Delhi on January 28, 2009.

The split a/c has been having a regular trouble since then. I have lodged two comlaints in three months. The complaint is about a/c not cooling at all. For the first complaint, the first time Samsung sent the engineer(s) advised the installation is not proper and gas may have leaked. The next day they sent another engineers who corrected few connections in a/c and went back. The a/c was cooling for few days and now again for past few days it's not cooling at all.

We have raised a complaint again with complaint number being - [protected]. It has been 4 days since Samsung has acted very inefficiently on it. They sent the engineer on day 2 after raising the complaint. The engineer(s) came and again specified the gas has leaked and hence they'll come next day. Despite repeated reminders to them, they haven't turned back.

For a product which is just couple of months old, I dont expect so many breakages. Can you please have Samsung act on it as I am very tired after following up so many times with no response. I also requested for a change to the piece itself but delaer says do whatever I will not get it changed. The response has been pretty ugly and un-called for.

Regards, Nitin Rastogi
[protected]

Dear Sir/Madam
I have purchase Samsung window AC AW18ZKA on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. The AC Required to be replace.

With Best Regards

Naresh Dongre

I am a 300 ltr Samsung Fridge which i bought from M/s Rainbow Electronics, Sevoke Road, Siliguri in 2004. Around October 2008 i.e last year the handle of the fridge came off and we had promptly lodged the complain twith the service centre in siliguri. Somebody called Mr Babu visited our house and took all the details of the handle and informed us that this particular model is no more being manufactured so it will take sometime time (around 10 - 15 days). Since then despite our numerous calls to the service centre as well as the manager of the service centre Mr Parichay, we are yet to receive the handle even though they have been always telling me that the handle is coming in a few days and will be installed in the next week. Nowadays Mr Parichay fails to lift our phone on seeing our no. So i have to call from some other no so that he is unable to recognise the person calling.

After all this harassment i would like to inform fellow customers to beware of these companies as they are not inclined to give us any service for their product even though they always tell us that they are customer friendly.

sir,
this is to inform, u that i have purchased a mobile samsung SCH-W299 on 5th april 20009.And the mobile got defected on 9th april which shows auto reboot problems.i have submitted the mobile at service centre based at Muzaffarpur on 11th april the engineer told me that it will go for DOA approval.And till now i have not got the mobile or any DOA .