Samsung India Complaints & Reviews

Dear Sir,

I had purchased a samsung refrigerator RA19WBLB, vide invoice No. 195 on 09/06/09 from M/S Mugesh home appliances, Chennai. The very next day morning It has been noticed that, the refrigerator is working non stop without cut-off even after reaching the cooling level fixed and water swetting also found in side the fridge. Accordingly, I made a compliant vide No.[protected] and service engineer visited and checked. He told me that the thermostat is not working and required replacement. But he cannot rectify the reason of water swetting found inside. Accodingly, the In-charge service Mr.Manivannan( [protected]) contacted me and said that thermostat will be replaced. But I ask him to replace the fridge, because a New fridge with complaint I dont want to use at any cost He told me He will contact the dealer on monday and ask them to replace.

I dont know how the service engineer suggesting me for a repair of a new fridge with complaint of thermostat and water swetting. I want to replace the same with another fridge. Otherwise, service engineer should give me the complaint rectified by him and also he should mention the reason of non replacing the fridge in writing.

I will wait upto monday evening the fridge should be replaced on monday itself otherwise I Induce to approach consumer court for justice and also I will publish the matter in all the leading news papers in chennai because another customer should not suffer like me.

Your responsible person can contact me in my office on monday because I dont want to argue the matter over phone. my office address is also mentioned below: solution of my problem is only replace no repair. service centre can repair so many old fridges supplied to chennai not in my new fridge.

Santhosh Kumar
Intelligence Officer
Subsidiary Intelligence Bureau
Ministry of Home Affairs,
29 Palace Road,
Santhome Chennai-4.
PH[protected]
[protected]

I had buyed a Samsung refrigerator in Hyderabad from Digital Shoppy in
> 2006. After three months there was a leakage in the compressor and
> when i logged a request the compressor was not replaced and the pipe
> was welded at my place.
>
> After that 5 times during the last three years my refrigerator has the
> same problem that there was no cooling and every time the executive
> visited by place and charged with rs. 350. In between one time they
> took the refrigerator to the work shop but again after 3 months there
> was a cooling problem in refrigerator.
>
> Besides this time i had logged a request on th June 2009 that my
> refrigerator is not working and there is no cooling in the
> refrigerator in both the compartments, the executive visited and told
> that the compressor needs to be replaced and it will be done soon but
> till now i haven't received a call from any body.
>
> I have been following up with the customer care and i have spoken to
> more than ten persons who have been assuring me that they will get in
> touch with the technical department and the executive will call me
> back and that the matter will be escalated but there is no response.I
> really dont understand what escalation means to them. It's just being
> used as a word and there is no action taken.On Saturday i was told
> that there is no stock of compressor and the customer care team needs
> to check out with the technical team about the availability.
>
> Saturday i.e. on 13th June 2009 when i asked the person at customer
> care to connect me to his higher up, he connected me to Mr. Athul who
> assured me that he'll check the status and call me back by 10.30 Pm
> but till date there is no call. When the response of the team leaders
> are like that i can understand how the team's would be fooling the
> customer's.
>
> Today morning after a lot of argument and continuous request finally i
> was connected to second team lead Mr. Chandan who assured me that i'll get a call
> back in half an hour but till now i haven't received any cal. I really
> don't understand that the customer services have been designed for
> comfort of customers or to fool them.Though i called 5 times after that but every time i was told that he is not avaialble.

> Besides when i was connected to the technical department they
> confirmed that the compressor is not in stock and that they have no
> communication about when the compressor's will be dilieverd to them.
> Mr. Srikath told me that they might receive the same by tomorrow. I
> cannot believe that the company dont follow a order - deli every system.
>
> I really feel cheated and am really pissed off with the kind of
> response i have got from customer service center and the technical
> team because both the teams are not sure about when can they fix my
> refrigerator.
>
> I think a company like Samsung really needs to improve upon the
> service and keep up the commitments as they deliver while selling the
> products to the customers.I believe LG and other companies are far
> more competent in post sales services and the customer dosen't feel
> cheated with them and their service center's dont fool people.
>
> Off course in future i would never buy a Samsung product and recommend
> the same to others.
>
> Regards

I bought SCH-W619 Dual SIM CMDA/GSM mobile phone on 24/06/2008 from Sangeetha mobiles, C M H Road, Bangalore.Recently phone got display problem[White Screen] when the slide is moved very fastly.As soon as any key is pressed after the backlight going off, the phone comes back to normal working state.Being a technical person working on mobile industy, thought o[censored]pgrading the software, so that the problem will be solved, gave mobile to Samsung service center located at Domlur[Name:SAMSUNG cell solution]. After all explanation about the problem, they were not sure about the cause of problem, so they told, they will send the handset to head office and get it fixed.And in the work order sheet, it is clearly mentioned that "sometimes" the display is having problem.

When i went on the delivery date, i was surpraised to see the phone with only white screen after boot up[Now, nothing can be done with the handset]. Now the service center is giving a new reason that water is logged in the mobile and the only way to solve the problem is to change the mother board for which they will charge[actually mobile is in warranty period].

I tried calling service center, Manager of the center, but, nobody is taking the responsibility and just trying to push the handset to me.

I doubt the service center, to make money, has done some malfunction on my phone and trying to cheat.

I have reported the problem and the happenings thereon with the following persons

1. Arun Singh[Manager, Domlur Cell Sollution]
2. Vinay Kumar[Samsung Bangalore Head office, services]
3. Samsung Customer Care
4. e-mail to support.[protected]@samsung.com

Work order no: WA[protected]
Date:13/4/2009
Model: SCH-W619
IMEI: [protected]

Service center address:
Cell Soultion
No.46, 1st Cross, DOMLUR.Bangalore
[protected]

I need immediate assitance.

Thanks & Regards,
Govinda Raju
[protected]
[protected]@dataone.in

i had activated my mobile tracker but now i have forgot my password.
i want to disable this mobile tracker service...
how do i do it...?
im just unable to emember the password...

I HASIR, I VE PURCHASE AN A.C.IN 2005 .IN WARRENTY PERIOD I HAD GOT ICE PROBLEM ON THE FRONT GRILL.I HAVE CALLED SERVICE CENTER.THE ENGENEER TOLD ME THAT THERE IS A PROBLEM WITH THE COMPRESSER.BUT THEY HAVE ONLY CHANGED THE CAPLARY AND SAID IT WAS THE PROBLEM OF CAPLARY.AFTER 3-4 MONTHS SAME PROBLEM WAS THERE ON THAT TIME IT HAS COMPLEATED ONE YEAR WARRENTY.THEN THEY ONCE AGAIN SAID THAT ITS A PROBLEM OF COMPRESSER AND NOW U HAD TO PAY FOR GAS CHARGING AND TRANSPORTATION CHARGES.I SAID THAT WHY THEY HAD NOT CHANGE THE COPRESSER IN WARRENTY PERIOD.I HAVE TALKED TO SENIORS ALSO.BUT THEY HAD NOT GIVEN ANY SATISFACTORY ANSWER.STILL I AM USING WITH SAME PROBLEM.AND VE NOT GIVEN THEM FOR REPAIR.DO SOMETHING FOR ME.

dear sir,
i baught ur samsung sgh-b520 mobile before 50 days.
when i coneect to internet through your mobile it starting refreshing sim after each 15-25 minutes and i get disconnected to then internet.
i also talk to costumer care of sim service provider but i recieve suggestion about to checking of your mobile.
i more problem here.
that is i get connected mobile to conputer all the time beacouse i connect to internet through it.
so it's battery get full charged and colour of display is starting changing.
sir pleaes send me solution of these problem on my e-mail id [protected]@rediffmail.com or on my mobile nunber [protected].
thank you

On 04/06/2009, I bought samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB for Rs. 28, 490 Invoice No.920 from samsung plaza ( Prop. United Electronics ), Rattan Tower, Namdev chowk, Circuit House Road, Jalandhar 144001, Punjab, India .
A.C. stop working after couple of days .I made a complaint against it but no action being taken yet . I am very disappointed with services of samsung .
PLEASE HELP ME .

RAGHAV GUPTA

JALANDHAR

I had purchase a laptop on the 18th April 2009 the Notebook > R Series > NP-R508 It suddenly stopped working it started getting heated on the right side of the laptop I removed the battery so that there is no furhter damage. I tried calling the Samsung Customer care no one picking the call SAMSUNG HELPLINE: 30308282*, [protected]** &[protected]** Bangalore service numbers 66595000, 66595002, [protected], 23496985, 23496995 Monday - Sunday: 9.00 AM - 8.00 PM
No who do I complain it is now 2 weeks my system is down. god help me

Dear Sir/Madam

This has reference to my complaint no [protected] lodged at your call
center on 29th May by the name of Pooja Srivastava. This complaint was
in continuation to my earlier complaint (call no:[protected]) which was attended on 20th May and after doing necessary work Rs450/- was charged. Again the same problem was persisting and again a complaint was lodged on 29thMay. Your service engineer visited the site and told that the compressor of the AC needs to be replaced and he will send a van to pickup the AC. After 8 days were received a call from your service center apologizing for the delay and told that we want to pick up your AC.

The AC was picked on 6th June and was sent back to my residence on 11th June after repairing. The delivery man straightaway reached my residence without informing and gave me abill of Rs1700/ against the repairing done. I was shocked to receive the bill as I was told by the engineer that the compressor needs to be changed which is under warranty. I was not appraised about any estimate by the service center before doing the Job work.

The loader said that being just and delivery man he is not aware of the
facts, so I asked him to take the AC back and ask some one to speak to me.

Then I again called up at your call center Delhi number, where I
appraised the executive about the issue. He assured me that someone from Samsung would call me by evening. I didn't received any call, again i called up the call center on 12th June morning where I was assured that my issue has been forwarded and someone from Samsung would visit my place today. Again I waited the whole day and called up the call center to tell them that no body has turned up, now the call center executive suggested me to call up the local service center and discuss the issue with them.

I had no choice but to call up the no where I interacted with Mr
P.Sharma. I discussed my issue with him but instead of accepting the
fault & negligence on there part he was defending and was asking me to pay the money. I asked him why no estimate was provided to me prior to repairing, for which he had all the reasons under the Sun. I once again gave my contact nos to your service center so that Mr Sharma can call me for further discussion, but till yet I have not received any call from the gentleman.

My problems are:-

1. I spent similar amount last year for the same problem of coil choke,
now again in the this season same problem has occurred. What is the
guarantee that this problem would not occur again in next season? Root
cause needs to be diagnosed.

2. The technician from Samsung visited twice and could not diagnose the
problem. Instead he told me that the compressor needs to be changed. I
was under the perception that the compressor would be changed free of cost.

3. No estimate was provided prior to repairing work and no
communication happened from your service center.
4. In spite of calling for n no of times to your call center and service center i am not getting any resolution/explanation, this reflects poorly towards the insensitive behavior on Samsungs part.

I am an old Samsung customer using several products but this service response has really disappointed me from such an Esteemed organization.

Expecting a positive revert from your end at the earliest. Currently my
AC is lying at your service center (Cooling Point).

Thanks & Regard

Sumit Srivastava
M-4/3 Vinay Khand
Gomti Nagar
Lucknow

Naba Jyoti Pathak, Senior Staff Reporter of a Daily Assamese Newspaper 'Dainik Batori' purchased a Samsung Mobile Set from M/S Maa Electronics, Noonmati, Guwahati on 28.08.2008. Samsung Mobile Set was furnished with a warranty for 1 year which included 10 nos. of terms and conditions. Few days after, the purchase it was noticed that the Mobile Set was not working properly and showed erroneous performances. The matter was brought to the notice of the M/S Maa Electronics but with no results. On 10.05.2009 the Mobileset was not working at all and the Set was handed over to M/S Maa Electronics for clear up. After checking up the Samsung Servicing Centre gave Mr. Pathak an estimate of Rs.2787.2/- for repair of the Mobile Set. The Mobile Set is in very much within the warranty period. According to the Clause of Warranty Card, Samsung Servicing Centre is to repair/replace the Mobile Set free of cost. The fact was narrated to the Servicing Centre but they failed to do anything for redressal of grievances.It is permitted to mention here that the cost of the Mobile Set was Rs. 5200/- nad claiming Rs. 2787.2/- as cost of repair which is above 50% of the cost price and that too during the warranty period is very much unreasonable, excessive, unfair, unjust and cotrary to the provisions of laws, natural justice and equity. It is also strongly affirmed that there was no misuse or illegal operation in respect of the Mobile Set. On behalf of Mr. Pathak, CONSUMERS' LEGAL PROTECTION FORUM's Co-Ordinator Advocate Ajay Hazarika and Forum's member Advocate S.M.Sarma filed a case in DISTRICT CONSUMER DISPUTE REDRESSAL FORUM, KAMRUP, ASSAM and claimed Rs. 16087.2/- as compensation on the date of 26/05/2009.

ADVOCATE AJAY HAZARIKA
CO-ORDINATOR
CONSUMERS' LEGAL PROTECTION FORUM, ASSAM
MOBILE[protected]

There is no data cable & bluetooth comnnectivity with B210. So Tell me how to download wallpaper, ringtones, please solve this problem

I purchased Samsung L700 approx 3 mths back, the downloading from PC speed is very poor also my Keypad arrow keys has already faded.

I purchased a Samsung refrigerator in year 2008 in Chennai. As the freezer door is not functioning from past ten days, I dialed to Samsung India Service Center almost daily. But I regret to inform you that instead of repeated reminders nobody has bothered to listen to our complaint, and had given us false assurances of coming tomorrow but that tomorrow never came till now. I feel there is no Samsung Service Center except the telephone numbers....

Hi

I had bought Samsung 1 Ton split AC 18UA on 04-Jun-2009 from SHAH velachery. The Smasung technician came on Friday ( I took a leave to complete the installation) for installation. I am staying in 3rd floor. As so called samsung techniican he supposed to be identify the right place to fix the outdoor unit. after the installation over he checked the voltage it shows 200 to 210 V ( I am using 3 phase). He has told that you have voltage issue so you buy th double booster stablizer. he went off. I called him after I bought the double booster at the price Rs. 4000. My electrician is laughing for asking him to provide the double booster stablizer. He came on Monday and checked the A/c it is not working he immedately told that I am only installation person somother technician from Alfa will come to identify the what is the problem. Alfa came & told that there could be a proble of GAS leak and they can not check the outdoor unit because it kept it in the 3rd floor slab. they called someone to remove the outdoor unit. theyu came on next day remove both unit kept in my place. still today nobody has come and collect the unit to service.

I was fed up of calling Samsung service person so many times & samsung customer care so many time and SHAH velachery. I had fight with SHAH velachery for provide the defecting piece at the cost of 25000/-

I haven't use the A/C single minute from the day of purchase and it is almost one week.

I have been asking all of them to give me the replacement but it takes 1 month till such time I have to use the defective one.

After sees Mr. ip Raj | Manager – Operations WIPRO BPO SOLUTIONS Phone :+ 91.[protected](M) issue with samsung I feel worst ever service is proving by SAMSUNG.

Mr. Hari ( [protected]) - He is problem creater & came my house for installation
Mr. Chellpandian ( [protected] Care World) - He has pass the responisible to Alfa
Mr. Shivakumar ([protected] Alfa )will always say next day your proble msolved but never ever it will solve
Mr. Mani / Mr. Antony - ( SHAH) - Happily left me to hang around with Careworl / Alfa

I understand one thing from that I will not step in SAMSUNG & SHAH in future.

I beg you to resolve my AC problem immediately and get the replacement done at the earliest.

I would like to escalate this issue at utmost high priority level & I want to give good lesson to Careworld, Alfa & SHAH. Resolution is expected immediately.

SAMSUNG India has to step in and solve the unprofessional handling the custoemr care. None of the looser ( Alfa, Careworld, Shah) from custoemr loser is SAMSUNG. If this type opf service is provided by SAMSUNG, Custoerm like me not ev n think of buying ANY OF THE PRODUCT OF SAMSUNG & I WILL NOT RECOMMEND TO MY NETWORK TO YOU PRODUCT.

SAMSUNG YOU ARE THE LOSER SO PLEASE TAKE ACTION AT NOW ONWARDS.

Regards
S.Maharajan
3A Bhairavi block, Doshi Symphony
[protected]

I have purchased a Samsung Double door refrigerator in 2003 model no. SR-34EMB. Now it is not perfectly cooling. with regard to my problem, I contact the samsung customer care executive (Complain No.: [protected] dtd: 10/06/2009) and subsequently communicated to manager, they all assured me that within one or two days your refrigerator part no.DA59-00006L will be available . But I am ashamed to say that no any person from Samsung came to my address and rectify the proble. May I once again request you to kindly look into the matter and get the problem rectified failing which I will have to go with no option with me but to consumer court only.
With Kind Request
Jaswant Singh Dandiana
[protected]
#4176, Urban Estate Phase -II,
Patiala
Punjab

Hi, I am really sorry to say that my Samsung mobile SGH-J700 is giving enormous number of problems. It has been really annoying that the call is getting cut every 2 mins. I had given it for service to

Hi- Tech Solutions,
Old No. M9B, New No.83, Anna Nagar East, chennai - 102. Phone:[protected]

They took 1.5 months for service. But now the problem is worse!!! Voice quality is too bad and the openent is not able to even hear what we speak. Voice is completly broken!!! I need a permenant solution for this issue!!!

When I talked to samsung showroom anna nagar, they asked me to write a mail to you. They said, you will be in a possition to replace my mobile. I need some solution for this problem. My warrenty is getting over by 09/July/2009. I want you to reply to this mail ASAP. It has been booked under my name "Rajavel".

One more point about Hi-Tech Solutions is, they took such a long time for servicing my mobile and they didnt even give a spare mobile for these 1.5 months. I have a Nokia mobile as well, when I gave that for service they had given a spare mobile for just 20 days. I need your attention immediatly and do the needful!!!

Thanks and Regards,
Rajavel

The mobile is hanging if SMS comes or missed call comes,
Earlier I was using airtel postpaid now I changed to prepaid with same number.after changing in to prepaid, The problem is happening with perticular mobile number SIM (99xxxxxxxx) in perticular mobile(samsung J-700 handset).after changing to prepaid also I changed the SIM one more time.

The SIM changed and checked (in other SAMSUNG mobiles) no problem with SIM working in other handsets of samsung.

Please solve this problem If I goto AIRTEL they are telling problem with handset If I go to Samsung service provider they are telling problem with SIM. Since I have the same number from past five years i am not interested in changing the mobile number.

Hi,

We purchased a Samsung 440 ltrs refrigerator 4 years back for Rs.29000. It has never worked proeprly since the very first day and we have made complained 1000 times regarding this but company people are not taking this seriously.
Firstly, they come after calling them n number of times. Secondly even if they come they are unable to repair it properly and we have to call them again and beg for service.Everytime they make us pay for there waste service.
We are sick and tired of calling them for the whole day and hearing evrytime the answer.
Now its the high time for us since it has stopped working completely.

Please help us solving this issue.

Thanks

Dear sir,

1. I am trying to draw your attention that Iam an owner of SAMSUNG Plasma TV bearing set serial No 036532C X1000077 and Model No SP43T8HEK/XTL.

2. Since the time TV was purchased, there was some display problem which went off frequently making TV to be kept in unused condition. The TV was sent for repairing to the service centre thrice. I feel very sad regarding the mediocre standard of service being provided by the servicing centre.

3. Above all, I face inconviences each time I go for repairing. I am residing in a remote place, the authorized repairing centre nearby has not been able to identify the faults, which make me to take the TV for longer distance every time causing much inconvenience as it involves manpower and transportation.

4. Moreover, the expenditure incurred on each repair tantamount to a huge amount.

5. I will highly appreciate if my prolonged problem is looked after and expect some help being provided by the firm/agency as this type of service may tarnish the image of such a global player in the internation market.

6. An early action will be highly appreciated. For communicating please mail us at email id: [protected]@gmail.com.

Thanking you


Yours sincerely,


Abhishek Chauhan
Captain
1/3 Gorkha Rifles
c/o 56 APO

I have purchase samsung SGH-J600 in the month of June 2008
currently i am facing display problem it is showing white i can't see any thing, but still i can receive call and talk. when i went to service station they told me that need to keep phone for two days to check and may be need to change display which is not there with us in the stock you need to wait for week if needs to change display, how can a authorized service make a customer to wait for couple of weeks together like this without response.
I dont know what to do with the mobile know.