[Resolved] Samsung / Lcd Tv — Panel repair that costs Rs 24000+

[Resolved] Samsung / Lcd Tv — Panel repair that costs Rs 24000+

S Sindhu from Ernakulam, Kerala

This is regarding the LCD TV that I bought 2 years back from Samsung Digital Plaza (thru QRS, Thiruvananthapuram) for Rs 47,990. It worked fine for 2 years. Suddenly the picture colour started showing some major problems and I registered a complaint with Samsung service center at Trivandrum. After repeated calls and reminders finally the service center has confirmed that the panel has to be replaced (earlier technician had mentioned that replacing the board might be enough) and it costs Rs. 24,000+. The company wants me to pay Rs. 15,000 (discounted price). I had done some research about TVs before deciding to buy an LCD TV though it was very expensive. The Samsung sales guys had marketed the fact that LCD TVs have longer life and that is the only reason why I went for LCD and decided on Samsung since I thought it was a good brand. I am thoroughly disappointed both with the quality of the Samsung LCD TV and the delay/quality in response by the Samsung service center. I was shocked to see that Samsung manufactures goods with such low quality that an LCD TV (that costs Rs. 50,000) fails in 2 years time and make the consumers spend tens of thousands of rupees again on repair and replacement. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
3 Comments	Share
Submit Close

Related Samsung India reviews

View all 18888 Samsung India Reviews

Comments

Padmavati Marketing

from Mumbai, Maharashtra

YES, I AGREE WITH THIS AS I TOO SUFFERING FROM SAME PROBLEM AS WE HAD TOO PURCHASED LCD TV 1 YEAR BACK. STILL THIER WERE ASKING FOR VISTING FEES WHICH WAS OVER PATHIC SITUATION FOR ME. SO I REQUEST ALL THE PEOPLE NOT TO BUY SAMSUNG TV AS THIER CANT AFFORD PROPER QUALITY TV AS WELL AS SERVICE.

srini_saiko24

from Pune, Maharashtra

I completely agree with the above views. My story goes like this. I bought this 22" LCD TV Model LA22A450 on 04 May 2009 form Vijay Sales, Mumbai. Exactly after 16 months, the TV screen suddenly changed colours and started to fade out. That was the end of it. I immediately lodged a complaint with the Samsung Customer Care on 12 Sep 10. For a change, the service engineer attended to the call promptly and visited our palce on 13 Sep 10. The sevice engineer told us that the LCD panel has gone bad and needs to be replaced and it would cost Rs 8, 000. The cost of the TV was Rs 16, 500 at the time of pruchase. So you can imagine the plight - I need to spend 50% cost of the TV in getting it repaired and that too within less than a year a half from purchasing it. Ridiculous..simply ridiculous..

Intend taking up this matter with Senior management of Samsung Company in India. Lets see what they have to say and do...

rajju14

from Palakollu, Andhra Pradesh

Sir,
This is the second time i am writing to the Consumer Complaints Forum regarding my TV Problem
I am having worst experience with the Samsung people.
and i am in a helpless situation unable to decide whether to exchange my TV which costs around 40, 000 only 1 year old or wait for these irresponsible people to get back to me (may be in 1 more month).
When i put up a mail, here, they contacted me saying your problem is under notice and we r taking care of that. IT was on 23rd september and today it is 10th october.u can just imagine how worst their service is..

Please help me regarding this